• HOT My pre-registration event rewards didn't arrive.
    Thank you for participating in the Summoners War: Rush pre-registration!

    If you haven't received the pre-registration event rewards in your Inbox, please leave a 1:1 inquiry.​
  • HOT How can I use Event Coupons?
    You can register and use the coupons at the Event Coupon Exchange.

    Please note that coupons that have already been used cannot be registered, and items received through coupons cannot be refunded or exchanged.​
  • HOT Please make sure to save your data while playing the game.

    Dragon Village Adventure is a client-based game where game data is periodically auto-saved to the server.

    For a safe gaming experience, please ensure to save your game data through Settings > Save before exiting the game or switching devices. 

  • HOT I didn't get my pre-registration event rewards.
    Thanks for pre-registering for BTS Cooking On: TinyTAN Restaurant!

    The global launch pre-registration rewards have been sent to the Inbox of participating accounts.
    If you've yet to receive your pre-registration rewards, please send us a [1:1 Inquiry]!​
  • HOT How can I change the Push Notification setting?

    First of all, if push notifications setting is enabled via the menu (☰) in the upper right corner of the game ▶ [Settings] ▶ Check whether push notifications are turned on at the bottom of the [Options] tab.

    If the in-game push notification setting is turned on but you are not receiving pushes, please refer to the below.

    * Applies to OS version Android 13 or higher.

     

    ■ How to setup push notifications

    1. Select More from the navigation menu at the bottom of the device and select ‘Settings’ ▶ Select ‘Application’

    2. Select ‘Friends Match’ from the list of all installed apps

    3. Select ‘Notifications’ ▶ Select ‘Allow Notifications’

    ■ Android access permission settings

    - Settings ▶ Applications ▶ Select ‘App Permissions’ ▶ Select ‘Friends Match’ and select Allow access permissions​ 

  • HOT How to use Customer service center?

    Guide to Using the Customer Center

     

    Seal M Customer Center solves any inconveniences or questions you may have while using the game. 

     

    First, find the information you are interested in the Knowledge category. 

    For inquiries, please click the  1:1 Inquiry  button at the top right of the screen.

     

    We will do our best to respond as quickly and accurately as possible. 

    However, we are responding to inquiries in sequential order, so it may take 1-3 days to respond to a large number of inquiries.

     

    [Customer center operating hours] 

    Weekdays 10:00 ~ 19:00

    Closed on weekends and holidays​ 

  • HOT I can't update the game from the market.
    You can update to the latest version from the following places.

    ■ Google Play Store
     1. Close the game and open the [Play Store] → Profile on the top right
     2. Go to [Manage apps & device]
     3. Check [Updates available] or [See details]

    ■ Apple App Store
     1. Close the game and open the [App Store]
     2. Profile on the top right
     3. Pull the page to the bottom to refresh the page​
  • HOT What is a ranking system?

    Q. What is a ranking system?

     

    A. in the ranking system, players are ranked from 1st place to 100th place based on their stage level. If witches are on the same stage, ranking will be determined by who cleared the stage first. And witches outside the top 100 rankings will not be displayed. Also, there are two types of rankings: 'Global Ranking' and 'Region Ranking.'

     

    Q. How can I check the rankings?

    - On the main screen, press the arrow-shaped menu in the upper right corner and touch the trophy icon to view ranking information.

     

    ※Please note

    - If witches are on the same stage, the one who clears the stage first will be ranked higher.

    - If you abuse the ranking system in abnormal ways, there may be consequences.

     

     

     

  • HOT I did not receive an in-app purchase.
    The delivery of purchased items may occasionally be delayed due to issues with the network connection.
    Please try refreshing the purchase with instructions below.
     
    [Solution]
     1. Completely close the game and then reopen.
     2. Go to Shop.

    You need to access the app downloaded from the same market with the device in question.
    If you cannot receive items, please contact us via 1:1 inquiry with the following information.

    [Required Information]
     1. CS Code
     2. Package name and date of purchase
     3. Your request (receive the items or cancel the purchase)
     4. Purchase information by market
      ① Play Store: Google Account, Transaction ID
        ▷ Google Account: Launch the Play Store app → Select your profile picture
        ▷ Transaction ID: Connect to Google Pay → Select purchase
      ② App Store: Purchase history list screenshot
        ▷ PC: iTunes → Account → View My Account → Purchase History → View All
        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History​
  • HOT How do I download the game?

    Here are the download links for Summoners War: Chronicles.

     

    ■ Download on mobile

     

    ■ Download on PC

     1. [Play Game] → [Play on PC] → [Download Installation File]

     2. Run the 'Installer.exe' file to install 'Crossplay Launcher'

     3. Click [Install Game] after running 'Crossplay Launcher'

     4. Click [Start Game] or the Summoners War: Chronicles icon on the desktop

     

    ■ Download on STEAM

  • HOT How do I apply for the Beta Test?

    Any who would download The Walking Dead: Identities during the Beta Test period can participate with no registration.

  • HOT I didn't get my pre-registration event rewards.

    Thank you for participating in the global launch pre-registration event!

     

    The global launch pre-registration rewards have been sent to the Inbox of participating accounts.

    If you've yet to receive your pre-registration rewards, please send us a [1:1 Inquiry]! 

  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    [Troubleshoot a Failed Purchase]

    1. End the game completely and restart

    2. Enter Shop → Choose the same item that wasn't paid → Claim the item

     

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    [Required Information]

    1. User ID

    2. Package name and date of purchase

    3. Your request (receive the items or cancel the purchase)

    4. Purchase information by market: Google Account, Transaction ID

        ▷ Google Account: Launch the Play Store app → Select your profile picture

        ▷ Transaction ID: Connect to Google Pay → Select purchase

  • HOT I did not receive an in-app purchase.
    The delivery of purchased items may occasionally be delayed due to issues with the network connection.
    Please try refreshing the purchase with instructions below.
     
    [Troubleshoot a Failed Purchase]
    1. End the game completely and restart
    2. Go to [Settings] on the right of the main screen → Restore purchase​

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

    [Required Information]
    1. Player ID
    2. Package name and date of purchase
    3. Your request (receive the items or cancel the purchase)
    4. Purchase information by market
      ① Play Store: Google Account, Transaction ID
        ▷ Google Account: Launch the Play Store app → Select your profile picture
        ▷ Transaction ID: Connect to Google Pay → Select purchase
      ② App Store: Purchase history list screenshot
        ▷ PC: iTunes → Account → View My Account → Purchase History → View All
        ▷ Mobile: Device settings → User name → Media & Purchases → Purchase History
  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    [Troubleshoot a Failed Purchase]

    1. Please exit the game completely and try re-opening the game again

    2. Check your inbox

     

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    [Required Information]

    1. Player ID

    2. Package name and date of purchase

    3. Your request (receive the items or cancel the purchase)

    4. Provide purchase information based on your app market

        ① Play Store: Linked email address, Order ID

         ▷ Gmail: Start Google Play Store → Select profile image

         ▷ Order ID: Log into Google Pay → Activity → Select purchase

        ② App Store: Screenshot of purchase history (date of purchase and Order ID must be visible)

         ▷ Device Settings → iTunes & App Store → Apple ID → View Apple ID → Purchase History 

  • HOT I'd like to know the CBT period of Summoners War: Lost Centuria.

    A fierce fight to restore the peace of the Kingdom!

    The CBT period of Summoners War: Lost Centuria is held from SAT Nov. 21st to MON Nov. 30th.

     

    A new version of Monsters that captivated the mind of 100 million Summoners around the world are waiting for the lord.

    Be the first to meet the reborn Monsters! 

  • HOT I didn't receive the items I purchased.
    Sometimes, items purchased may not be sent immediately due to unstable conditions such as a delayed network connection.
    Please try troubleshooting the issue by exiting the game completely, restarting the game, and then opening the inbox.
    The [Collect] button should be activated.

    If you do not see the [Collect] button after restarting the game, please send us an inquiry through our 1:1 system with the following information:

    [Required Information]

    1. User ID

    2. Request (Receive items or a refund)

    3. Purchase information for the applicable Market

     ① Google Play Store: Gmail address, Purchase ID

       ▷ Gmail: Start Google Play Store → Select profile image

       ▷ Purchase ID: Go into Google Pay → Select the purchased item

     ② App Store: Screenshot of the purchase receipt

       ▷ Device Setting → iTunes or App Store → Apple ID → View Apple ID → Purchase History → Total Billed Amount

  • HOT How can I check my CS ID?

    You can check your CS ID by following the method shown below.

    Make sure to enter your CS ID when you submit an inquiry!

     

    ① Connect to Briko

    ② Go to [Settings] on the top-right of the home screen

    ③ Check the CS ID 

  • HOT My VIP Grade Has Been Downgraded.
    Please note that your VIP Grade is determined based on the VIP Points you have obtained in the last month. 

    VIP Points last for 30 days after their initial issue. Once they expire, your VIP Grade will be adjusted based on your remaining VIP Points.​
  • HOT I did not receive my purchase.

    Sometimes, the delivery of purchased items may be delayed due to issues with the network connection.

    Please try closing down your game completely and reconnecting to see if the items appear in your inbox.

     

    If you still have not received your items after closing down the game completely, please send us an inquiry through our 1:1 system, with the following information:

     

    [Required Information]

    1. CS Code (Menu → Settings):

    2. Date of your purchase, product name:

    3. Request (Receive items or cancel purchase):

    4. Market Information

     ① Google Play Store: Gmail account, Order number

       ▷ Gmail account: Access the Google Play Store → Menu at the top left

       ▷ Transaction ID (Order Number): Sign into Google Pay (pay.google.com) on your internet browser → Transaction details → Select the purchased item

     ② Apple App Store: Purchase history screenshot (date, receipt/order number)

       ▷ Open iTunes → Account → View My Account → Purchase History → View All 

  • HOT Can I use my existing account even if I change my device?

    You can log in with your existing account through Game Connect login for Android and Game Center login for iOS.

    If you log in with the same Google or Apple account after changing your device, you will be connected to your existing account.

     

    However, both Android and iOS versions have their own game servers.

    If you're changing your device from Android to iOS or iOS to Android, you won't be able to access your existing account.

     

    Data can be lost and recovery is not available if you play with a guest account, so make sure to save your game data with a game account. 

  • HOT I did not receive my purchase.
    Sometimes, the delivery of purchased items may be delayed due to issues with the network connection.
    Please try closing down your game completely and reconnecting to see if the items appear in your inbox.

    If you still have not received your items after closing down the game completely, please send us an inquiry through our 1:1 system, with the following information:
    [Required Information]
    1. Nickname
    2. User ID (located in the Settings menu)
    3. Request (Receive items or cancel purchase)
    4. Market Information
       ① Google Play Store: Gmail, Order ID
           ▷ Google G-mail account: Access the Google Play Store → Menu at the top left
           ▷ Transaction ID (Order Number): Sign into Google Pay (pay.google.com) on your internet browser → Transaction details → Select a purchased item and provide the order number (GPA.****-****-****-*****)
       ② Apple App Store: Purchase history screenshot (date, receipt/order number)

           ▷ Go to your device Settings → [your name] → iTunes & App Store → Tap your Apple ID → Tap View Apple ID → Purchase History

  • HOT I did not receive an in-app purchase.
    Sometimes, due to network issues or instability, purchased items might not be delivered immediately.

    Please follow the troubleshooting steps below:

    [Solution]
     ① Please exit the game completely and try re-opening the game again
     ② Enter the Shop → Select purchased item → Purchase Window pop-up → Cancel the purchase attempt

    Make sure to use the same device and app from the same store where you made the purchase.
    If the item is still not delivered, please use the 1:1 inquiry and provide the information below.

     ■ Google Play Store
      1. CS Code
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Google account and transaction ID
       ✔ Google account: Open Play Store app → Select the profile picture
       ✔ Transaction ID: Open Google Pay → select the purchase case

     ■ Apple App Store
      1. CS Code
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Screenshots of purchase history and detailed receipt
       ✔ Purchase history: Device Settings → Your Name → Media & Purchases → View Account → Purchase History
       ✔ Detailed receipt: Device Settings → Your Name → Media & Purchases → View Account → Purchase History → Total Purchase Amount​
  • HOT What is Alliance?

     

    Alliance is a selectable faction within a server and divided into [Aegis] and [Bident].
    Only one Alliance can be selected upon creating your first Hero, and the selected Alliance will be bound to your account.
    ※ Once selected, the Alliance cannot be changed before all Heroes are deleted.​

     

  • HOT Where can I register for a Hive membership?

    After loading the game, tap ""Hive login"" and then ""Join"" to create an account. 

     

    * Please note that you will not be able to create an account on the Hive home page.

  • HOT I did not receive an in-app purchase.
    Sometimes, due to network issues or instability, purchased items might not be delivered immediately.

    Please follow the troubleshooting steps below:

    [Troubleshooting]
     ① Google Play Store: Item Shop → Choose the same item → Purchase → Play Store Purchase Pop-up → Cancel
     ② Apple App Store: Item Shop → Choose the same item → Purchase → App Store Purchase Pop-up → Cancel 

    If you still can't receive the item after following the procedure above, please contact our Customer Support through the 1:1 Inquiry with the following information. 

     ■ Google Play Store
      1. CS Code
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Google account and transaction ID
       ✔ Google account: Open Play Store app → Select the profile picture
       ✔ Transaction ID: Open Google Pay → select the purchase case

     ■ Apple App Store
      1. CS Code
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Screenshots of purchase history and detailed receipt
       ✔ Purchase history: Device Settings → Your Name → Media & Purchases → View Account → Purchase History
       ✔ Detailed receipt: Device Settings → Your Name → Media & Purchases → View Account → Purchase History → Total Purchase Amount
  • HOT Will the CBT game records be kept after the official launch?

    The CBT game record will be reset once the CBT ends.

  • HOT What is the usage of treasure boxes that are dropped in battles?

    You can get items such as Gold, Equipment, etc. from the boxes you acquire during the battle. 

    You can check the increased number of boxes at the upper-left side by tapping the Option.​ 

  • HOT Where can I sign up for a Hive account?

    Select 'Sign Up' after running the game or after downloading the Hive app to create your Hive account.

     

  • HOT Ban/restriction due to Duplicate Monster Wave/Arena Ranking Reward Issue

    Monster Wave/Arena Rewards was sent in duplicates.


    *Rewards that have been duplicated will be retrieved.
    *If Rewards cannot be retrieved there will be restriction to the account.
    *If you are experiencing account restrictions, please note that they are under investigation. Your restriction may or may not remove after investigation.


    We sincerely apologize for the inconvenience.

    Thank you.

  • HOT Can I buy, sell or trade accounts?

    Selling, buying, trading or giving game accounts to other players is against our policy.

    We cannot guarantee the security of any account that has been passed from one player to another, and we reserve the right to ban any account that has been transferred between two different players. ​ ​ 

  • HOT Can I buy, sell or trade accounts?

    Selling, buying, trading or giving game accounts to other players is against our policy.

    We cannot guarantee the security of any account that has been passed from one player to another, and we reserve the right to ban any account that has been transferred between two different players. ​ 

  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    ■ Solution

    1. Please exit the game completely and try re-opening the game again

    2. Enter the Shop → Select purchased item → Purchase Window pop-up → Cancel the purchase attempt

     

    You need to use the device where the problem occurred to access the app downloaded from the same market and proceed.

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    ■ Required Information

     1. Hive ID, Nickname

     2. Package name and date of purchase

     3. Your request (receive the items or cancel the purchase)

     4. Purchase information by market

      ① Play Store: Google Account, Transaction ID

        ▷ Google Account: Launch the Play Store app → Select your profile picture

        ▷ Transaction ID: Connect to Google Pay → Select purchase

      ② App Store: Purchase history list screenshot

        ▷ PC: iTunes → Account → View My Account → Purchase History → View All

        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History 

  • HOT What is a CS Code (can be also called VID) and where do I find it?

    You can locate the CS code in the settings button (Which is located on the top right within settings “gear symbol.”

    Once you have opened the menu, click on the “Info” under the Hive/Log out button you’ll locate the CS code.

     

  • HOT Can I buy, sell or trade accounts?
    Selling, buying, trading or giving game accounts to other players is against our policy. We cannot guarantee the security of any account that has been passed from one player to another, and we reserve the right to ban any account that has been transferred between two different players.
  • HOT I can't download or install the game.
    Please read below for the list of devices supported by Light: Fellowship of Loux.

    [Android]
    - Minimum OS: 4.2 and up

    [iOS]
    - Minimum OS: 7.0 and up (New iPad & iPhone 5 and up)
  • HOT Am I allowed to trade or sell my account?

    No. This is against GAMEVIL USA, INC.’s policy and result in a permanent ban.​

     

  • HOT MUST READ! Requesting Data Transfer/ Account recovery

    Dear Warlord.

     

    Are you requesting for account recovery? Please read before summit the inquiry and save your time~!

     

    *Please be advised if the account has been lost longer the 7 days then we may not be unable to recovery the account. ​

     

    *If you are requesting data transfer for Trading/ Selling/ account, It is against the game policy and traded and sold account will be banned permanently.  

     

     

    *Please be advised that we are unable to proceed account recovery until you completely fill out the form below: 

     

    ------------------------(Old Account)-------------
     

    1. Server  :
     

    2. Nick Name  :
     

    3. Alliance Code  :
     

    4. Region(Country & City)  :
     

    5. Level  :
     

    6. Guild(if applicable)  :
     

    7. Device  :
     

    8. Last day of log in  :
     

    9. CS Code  :  (it must be provided)
     

    10. Proof of purchase(if applicable)  :
     

     

     

    -----------(New Account) must be provided-------------------
     

    Then please create new account in the same server as the old account and provide the following information. (A new access-able account must be created so we can transfer the old account 

    data to the new account.)
     

    1. Nick Name:
     

    2. Alliance Code:
     

    3. Region(country):
     

    4. Device:
     

    5. Last day of log in:
     

    6. CS Code:
     

     ----------------------------------------------------

    Due to numerous of accounts reported stolen/hacked/traded/scammed our system requires the CS code for the recovery process. Sometimes the IMEI matches up to the CS code, we can attempt to recover it that way but it isn't guaranteed.     For detail info check the link below: http://m.gamevilusa.com/forums/showthread.php?283218-ANNOUNCEMENT-More-Policy-Changes-for-account-recovery

     

  • HOT My game crashed what should I do?
    For crashing and connection error, we recommend trying the following: 

    1. Force close the app (swipe to close the app completely) 
    2. Clear your web cache 
    3. Power down your phone and turn back on 
    4. Do not run any apps in the background 
    5. Re-open app with stable Wi-Fi. 
    6. Restart your router 

    If you have attempted all these steps and are still having issues, please send us a ticket with the following info. 

    Type of device: 

    Is your device up to date with its upgrades? If so what version are you using? 
     
    Thank you 
  • HOT Can I buy, sell or trade accounts?
    Selling, buying, trading or giving game accounts to other players is against our policy.
    We cannot guarantee the security of any account that has been passed from one player to another, and we reserve the right to ban any account that has been transferred between two different players. 
  • HOT What is the difference between the Global Server and the Global Z server?
    Please note that prior to the Global release of the game the Global Z server was used to run the game.
    Now that the game has been globally released, we have opened up another Global server.​
  • HOT I've never added friends and I get a message that says the MAX limit has been reached.
    The limit of friend requests you can receive is 60.
    If a user has reached 60 friend requests, you won't be able to send a friend request to that user.
    The friend request limit will reset after 2 days so please try again when the time has passed.
  • HOT Can I use coupon codes with a iOS device?
    Unfortunately, due to recent changes to Apple’s policy regarding coupon codes, it is not possible to use any coupons on iOS devices.
    If you have any questions related to coupons, please send us a 1:1 inquiry.
  • HOT I registered for the pre-registration event but I never received any email in my inbox or spam folder.
    The pre-registration coupon was released on 6/25 to email addresses that had correctly signed up for the event. If you still have not received the email, please check your inbox along with the spam/junk folder as well.

    If you feel you registered properly but did not receive a code, please let us know the following details through the submit an inquiry section.

    1. Email address that was registered for the event
    2. Hive ID
  • HOT My Facebook friend invite number isn't going up.
    With Facebook policy changes, the Facebook friend invites for rewards were temporarily disabled and should be resolved now so you can resume inviting for rewards.
  • HOT Failed purchases / refund
    1. Purchases are made through the iTunes/Playstore system/server so they can take up to 48 hours to process/complete and flow through into the game. If that period has passed and you still do not see your purchase, please let us know the following:

    2. itunes
    ■ If the purchase was made through iTunes/Appstore, we will need a screenshot of the iTunes purchase history that includes the missing purchase along with all recent purchases made within the game.

    3. google play
    ■ If the purchase was made through Google/Playstore, we will require the following details on the purchase to assist you as quickly as possible:

    1) Email address tied to the Google Wallet account and made for the purchase.
    2) Google Order Checkout Number (found on the email receipt after the purchase or by signing into the account on the Google Wallet site)
    3) Hive ID used when making the purchase.

    ■ Refund requests will only be acceptable under the following conditions:
    1) The purchased item have been paid fully and have not been used.
    2) Refund requests can only be process within 7 days of the initial purchase and completion.
  • HOT I haven't received my Pre-Registration Reward.
    Thank you for participating in the pre-registration event for Gods & Demons.

    The Pre-Registration reward has been sent to your in-game Mailbox.

    If you haven't received your reward yet, please submit a 1:1 inquiry.​
  • HOT I Haven’t Received Pre-registration Rewards.
    First of all, we’d like to thank you for participating in the pre-registration event for STARSEED: ASNIA TRIGGER.

    Pre-registration rewards have been sent to your in-game Mailbox.
    Should you haven’t received the gift in your Mailbox, please contact our Customer Support.
  • HOT I haven't received the pre-registration event rewards.
    Thank you for participating in the Frostpunk: Beyond the Ice pre-registration event. 

    the pre-registration rewards have been sent to the Inbox of participating accounts.

    If you've yet to receive your pre-registration rewards, please send us a [1:1 Inquiry]!​
  • HOT How do I link my account?

    Linking your account is the best way to keep it safe.

    Even if you change your device or reinstall the game, you can continue using your existing account by linking it to the new device.

    [How to Link Your Account (Right after launching the app)]
    1. Tap 'Link Account' on the game loading screen.
    2. Select the platform you wish to use for linking and log in.

    [How to Link Your Account (While playing the game)]
    1. Tap the [Settings (gear icon)] button at the top right corner of the main screen.
    2. Tap [Account Link] at the top right of the [Settings (gear icon)] page.
    3. Select the platform you wish to use for linking and log in.

    * By linking your account, you can protect your data from being lost due to reinstallation or device changes. 

  • HOT How can I use Event Coupons?
    You can register and use the coupons at the Event Coupon Exchange.

    Please note that coupons that have already been used cannot be registered, and items received through coupons cannot be refunded or exchanged.​
  • HOT What are the minimum requirements for 'Friends Match: Tower Defense'?

    The minimum system requirements of 'Friends Match: Tower Defense' are as follows.
     

    ■ Device Minimum Requirements of Android (Google)

    - RAM : 2GB or higher

    - CPU : 2.0GHZ, GPU : Qualcomm Adreno 420 / ARM Mali T600 or higher

    - Device : Galaxy S9 or Later

    - OS Version : Android 10 or higher


    ※ The requirements shown above are minimal conditions, so gameplay experience may vary according to the data environment.

    ※ Gameplay may be unavailable on some mobile devices.​ 

  • HOT What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • HOT I forgot my password.
    Use the [Find Password] button at the bottom of the Hive login page.
    You can verify your email and reset the password to log in.

    If you are already logged in to the game, you can retrieve your password without logging out.
    After you've reset your password, make sure to set up a new password.

    ① Run MLB 9 Innings
    ② Go to [Friends & Community → Friends+ → Hive] at the bottom right
    ③ Go to [Hive] at the bottom left
    ④ Select the cogwheel icon
    ⑤ [Find Password]

    If you have forgotten the password for your associated social media account, please use the password recovery feature on the app or website.
  • HOT I made the payment, but did not receive the product.

    If you have made payment but have not received the product,

    First, payment delays may occur, so please reconnect after a certain period of time and check whether the product has been sent through the mail.

     

    However, if product payment does not proceed continuously,

    Please send your inquiry to our customer service center with your payment information.​ 

  • HOT What are the minimum system requirements?
    Minimum system requirements to play Heir of Light: Eclipse:
    - Android (AD): OS 5.1 or later
    - Apple (iOS) OS 12 or later

    We recommend using a device with better specs for the best gameplay experience.​
  • HOT How can I change my nickname?
    You can change your nickname for free once. After the initial change, it will require Gems to change it again. The process is as follows:

     ① Select [Nickname] at the top left on the main screen 
     ② Tap on the pencil-shaped button.
     ③ Enter a nickname with 2 to 9 letters.
       (Note that nicknames containing "#" or consisting only of spaces cannot be used.)​
  • HOT I've forgotten my password.
    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 
    After verifying your email address, you'll receive a temporary password.

    If you've forgotten the password for your Social Media accounts such as Facebook, Google or Apple, please use the password reset functions on those homepages.
  • HOT How can I use Event Coupons?
    You can register and use the coupons at the Event Coupon Exchange.

    Please note that coupons that have already been used cannot be registered, and items received through coupons cannot be refunded or exchanged.​
  • HOT How can I contact customer support?

    You can contact the customer support of [Magical Woods] through the following methods:

     

    In-game customer support:

     

    1. On the game's main screen, tap on the arrow located at the top right corner.

    2. Tap on the gear icon.

    3. Tap on the account icon.

    4. Tap on the customer support icon.

    5. Tap on inquiry at the bottom of the screen to proceed with a 1:1 inquiry.

     

    Email customer support:

     

    You can also contact [Magical Woods] customer support via email.

    Make sure to include the following information when sending your inquiry Through Email. 

     

    1. Email address associated with your account.

    2. Account nickname:

    3. Last login time:

    4. Player ID:

    5. Inquiry details:

    6. Relevant screenshots related to your inquiry:​ 

  • HOT [Mobile] What are the system requirements for mobile?

    Here's a guide on the mobile system requirements of Summoners War: Chronicles.

     

    ■ Minimum 

     - Android: Galaxy S9 / OS: Android 8.1 / RAM: 4GB / Resolution: 2960 x 1440

     - iOS: iPhone 8+ / OS: iOS 11.0 / RAM: 3GB / Resolution: 1334 x 750

     

    ■ Recommended 

     - Android: Galaxy S20 / OS: Android 10.0 / RAM: 12GB / Resolution: 3200 x 1440

     - iOS: iPhone 11 / OS: iOS 14.1 / RAM: 4GB / Resolution: 2532 x 1170

     

    At least 5GB of free space is required for smooth installation and gameplay.

    Above are the minimum and recommended requirements to run the game, and performance may vary depending on the device. 

  • HOT I want to know the Beta Test schedule.

    The Beta Test will be held for 20 days between Sep. 13th 6pm - Oct. 4th 6am PDT.​

  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    [Solution]

    1. Exit the game completely and reconnect

    2. Restore Purchase: Go to Menu on the top-right of the main screen → Settings → Restore Purchase

     

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    [Required Information]

    1. Player ID

    2. Package name and date of purchase

    3. Your request (receive the items or cancel the purchase)

    4. Purchase information by market: Google Account, Transaction ID

        ▷ Google Account: Launch the Play Store app → Select your profile picture

        ▷ Transaction ID: Connect to Google Pay → Select purchase 

  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    [Troubleshoot a Failed Purchase]

    1. Please exit the game completely and try re-opening the game again

    2. Check your inbox

     

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    [Required Information]

    1. CS CODE

    2. Package name and date of purchase

    3. Your request (receive the items or cancel the purchase)

    4. Purchase information by market

      ① Play Store: Google Account, Transaction ID

        ▷ Google Account: Launch the Play Store app → Select your profile picture

        ▷ Transaction ID: Connect to Google Pay → Select purchase

      ② App Store: Purchase history list screenshot

        ▷ PC: iTunes → Account → View My Account → Purchase History → View All

        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History 

  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    [Troubleshoot a Failed Purchase]

    1. Please exit the game completely and try re-opening the game again

    2. Check your inbox

     

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    [Required Information]

    1. CS Code

    2. Package name and date of purchase

    3. Your request (receive the items or cancel the purchase)

    4. Purchase information by market

      ① Play Store: Google Account, Transaction ID

        ▷ Google Account: Launch the Play Store app → Select your profile picture

        ▷ Transaction ID: Connect to Google Pay → Select purchase

      ② App Store: Purchase history list screenshot

        ▷ PC: iTunes → Account → View My Account → Purchase History → View All

        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History 

  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    [Troubleshoot a Failed Purchase]

    1. Please exit the game completely and try re-opening the game again

    2. Check your inbox

     

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    [Required Information]

    1. Player ID

    2. Package name and date of purchase

    3. Your request (receive the items or cancel the purchase)

    4. Purchase information by market

      ① Play Store: Google Account, Transaction ID

        ▷ Google Account: Launch the Play Store app → Select your profile picture

        ▷ Transaction ID: Connect to Google Pay → Select purchase

      ② App Store: Purchase history list screenshot

        ▷ PC: iTunes → Account → View My Account → Purchase History → View All

        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History 

  • HOT How can I check my User ID?

    You can check your User ID by following the method shown below.

    Make sure to enter your User ID when you submit an inquiry!

     

    ① Start Random Marble 

    ② Top-right menu → [Option]

    ③ Check User ID​ 

  • HOT How can I check my Player ID?
    You can check your Player ID by following the method shown below.
    Make sure to enter your Player ID when you submit an inquiry!

    ① Start Eggmon League 
    ② Go to [Settings] on the right of the main screen
    ③ Check your player ID​
  • HOT How can I check my Player ID?

    You can check your Player ID by following the method shown below.

    Make sure to enter your Player ID when you submit an inquiry!

     

    ① Start Super Action Hero Returns

    ② Tap [Settings] on the bottom-right

    ③ Check the Player ID 

  • HOT I'd like to know more about Summoners War: Lost Centuria.

    You can find out various information about Lost Centuria including its universe and more on the official website.

    You can also watch cool videos on our YouTube channel.

     

    Make sure to check out the information on the content on the in-game [News] page!

    Don't forget to visit our Facebook page as well!

  • HOT How can I check my User ID?

    You can check your User ID by following the directions below.

    Make sure to enter your User ID when you submit an inquiry!

     

    ① Open [Follow Me]

    ② Tap on [Menu] in the bottom left

    ③ Tap on [Option] in the bottom right

    ④ Check the displayed User ID 

  • HOT How can I check my Hive ID?

    You can check your Hive ID by following the method shown below.

    Make sure to enter your Hive ID when you submit an inquiry!

     

     ① Connect to MLB 9 Innings GM

     ② [Option] on the right side of the main screen

     ③ Check the Hive ID

  • HOT How can I check my User ID?

    You can check your User ID by following the method shown below.

    Make sure to enter your User ID when you submit an inquiry!

     

    ① Connect to Girl's War Z

    ② Select [+] on the top-right → [Option]

    ③ Check the User ID 

  • HOT How can I check my CS code?
    You can check your CS code by following the method shown below.
    Make sure to enter your CS code when you submit an inquiry!

     ① Connect to Birdie Crush
     ② Go to [Menu] on the right side of the main screen → [Settings]
     ③ Check the CS code
  • HOT I didn't receive the items I purchased.

    Sometimes, the items purchased may not be sent immediately due to unstable conditions such as delayed network connection.

    Please try restarting the game before checking the in-game mailbox.

     

    If the items are not given out even after the restart, please send us an inquiry through our 1:1 system, with the following information:

     

    [Required Information]

    1. CS CODE(Setting → Account → Below)

    2. Request(Wishes to 'receive' or 'cancel the purchase')

    3. Purchase Information for Each Market.

     ① Google Play Store: Gmail address, Purchase ID

       ▷ Gmail: Start Google Play Store → Select profile image

       ▷ Purchase ID: Go into Google Pay → Select the purchased item

     ② App Store: Screenshot of the purchase receipt

       ▷ Device Setting → iTunes or App Store → Apple ID → View Apple ID → Purchase History → Total Billed Amount 

  • HOT How do I request energy from my friends?
     ■ You must have 1 or more [Energy +7] items.
     ■ When you use up all your energy but try to fish again, it will ask you to charge your energy.
     ■ Select the [Energy +7] item and tap on [Request Friend]. 

    [Energy +7] is the only item you can ask your friends to send you. You must have at least one [Energy +7] item to ask for it.​
  • HOT I'm playing as a guest. How do I sign up and log in?

    You can connect your [Hive Membership, Google/Apple, Facebook] account to the game.

    Login method is as follows.

     

    ① Start Lucid Adventure: Idle RPG 

    ② Go to Menu → Settings

    ③ Sync account

    ④ Tap Connect on the right of the account you wish you sync

     

    Please make sure to sync your account and log in since your data may be lost if you play as a guest! 

  • HOT I want to log in with a different account.

    You're not able to log out within the game, but you can log in using a different Google Account or Apple ID following the steps below.

     

    [Android - Play Game Connect Login]

    1. Run 'Play Games' → Settings → Select an Account → Use a different Account → New Google Account Registration

    2. Device Settings → Application → DragonSky → Storage → Delete Data/Cache

    3. Launch 'DragonSky' [iOS - Game Center login]

    1. Device Settings → Game Center → Use another Apple ID in Game Center → New Apple account registration

    2. Run 'Dragon Sky'

     

    If you change the OS of your device, you cannot log in with your existing account.

    If you use guest accounts, the data can be lost and cannot be recovered.

  • HOT Where can I find my Region?

    The Region can be found in the Main screen, on the left bottom corner.



     

  • HOT Why can't I make a Hive membership?

    The following are reasons you may not be able to make a Hive membership

     

    1. ID or email address is already registered.

    2. You have already created 5 Hive IDs on the same device (Max 5 allowed on one device.)

  • HOT Error Message 403

    If you have participated in the CBT, you might still have the previous build's Cache. Please clear your device's Cache.

     

    Steps to clear device Cache.

     

    1. Go to Device Settings.

    2. Click on Storage.

    3. Click Cache Data and Clear Cache.

     

    Steps to resolve 403 issue.

    1. Clear Cache.

    2. Restart Device. 

    3. Re-install ArcheAge Begins from Google Play Store. 

  • HOT Perform a Defensive Substitution (New/Returning User Mission)

     

    In order to complete this Mission, please press on the button to be taken to your Team Management page.

     

    From this page, please select two players in your starting lineup that you are able to complete a Position Change "Pos Change" (Tab next to the Substitution).

     

    The two players will have to be eligible to field the other players position.

     

    Once you have made this substitution you will be able to go back to the Mission to collect your reward.

     

    If you require further assistance, please reply back with a screenshot or video capture so that we can have a better understanding of your issue.

     

    For your information, please refer to the below link for thorough instruction on how to complete the quest:

     

    http://m.gamevilusa.com/forums/showthread.php?423009-Notice-How-to-Complete-New-User-amp-Returning-User-Mission-4​

  • HOT Up to how many times can I summon per each turn?

    You can summon as many times as possible with your resources in possession with no limits. 

  • HOT I didn't get my purchased items, what do I do?

    For any missing purchases issues, please submit a support ticket on this website, and make sure to include below information for faster service.

     

    Google PlayStore/iTunes AppStore

    1. Google Wallet email address or a screenshot of the iTunes purchase history

    2. Google Order Checkout Number for the transaction (GPA.####-####-####-#####)

    3. Purchase date and item/package name

     

    Account Information

    1. Server

    2. Hive ID

    3. Character Nickname

    4. CS CODE

     

    Once your ticket has been submitted, our support representative will contact you with any updates.

     ​ 

  • HOT Do not share your login data/personal information

    We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.

    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.

    The main rules are as below, but not limited to.

    1. Never share your CS CODE, Hive ID, and passwords with anyone!

    2. Avoid logging into your account on someone else's device.

    3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information. ​ ​ 

  • HOT Do not share your login data/personal information

    We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.

    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.

    The main rules are as below, but not limited to.

    1. Never share your CS CODE, Hive ID, and passwords with anyone!

    2. Avoid logging into your account on someone else's device.

    3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information. ​ 

  • HOT How do I link my account to Hive?

    In the settings menu go to Info and connect to Hive. 

  • HOT Do not share your login data/personal information
      We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.
    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.The main rules are as below, but not limited to.
    1. Never share your CS CODE, Hive ID, and passwords with anyone!2. Avoid logging into your account on someone else's device. 
    3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information. 
  • HOT How do you use the Evolution Incarnation?
    The Evolution Incarnation is a material monster used to Evolve other Heroes.
    The Evolution Incarnation will always be acquired with MAX level so you can use it to Evolve your Heroes right away.
    (You can also use an Evolved Evolution Incarnation as an Evolution material.)
  • HOT Do not share your login data/personal information
    We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.
    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.
    The main rules are as below, but not limited to.
    1. Never share your CS CODE, Hive ID, and passwords with anyone!
    2. Avoid logging into your account on someone else's device. 
    3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information. 
  • HOT My game crashed what should I do?
    If your game has crashed and you do not know what to do... 

    We recommend trying the following: 

    1. Force close the app (swipe to close the app completely) 
    2. Clear your web cache 
    3. Power down your phone and turn back on 
    4. Do not run any apps in the background 
    5. Re-open app with stable Wi-Fi. 
    6. Restart your router and phone 

    If you have attempted all these steps and are still having issues please send us a ticket for further help. 

    While you send us a ticket please provide to following also to help you solve this issue 

    Type of Device: 

    Is your phone up to date? If so what version are you using? 
     
    Thank you 
  • HOT Account Recovery
    If restarts/reinstalls do not work (Especially for those that did not connect to Hive) - Please create a new account (the new account has to be on the same server) and provide us your old/new Account name, CS Code and server. 
    We will then send the information over to the developers to recover the account. 

    Thank you. 








     
  • HOT Random crashing and freezing remedies
    If you are experiencing random crashes and freezing in your game, you should check your device specifications to ensure they meet the standards for MLB PI 16. The device requirements have increased to 1G of available RAM, 1.2G of storage memory and a device processor speed of at least 1.3 GHZ or faster in order to play the game without crashes or hanging errors. If your device meets these requirements but you are still having issues please check to make sure you are not running other apps while playing to avoid the usage of storage memory being unavailable. If your device does not meet these requirements, you can still play the game, however, the likely-hood of your device crashing often will remain. 

     Another possible problem is your device cache! This information stored on your device can slow down your use of the app. A common way to remedy this is:

    To clear your cache:

    1. Force close the app (swipe to close the app completely)
    2. Clear your web cache
    3. Power down your phone and turn back on
    4. Do not run any apps in the background
    5. Re-open app with stable wi-fi.

    If these steps does not work, we highly advise you to reinstall the game. 
    Please note that if you are playing as a guest account, make sure to create a new Hive account and synchronize it before reinstall in order to prevent any data loss.

     

  • HOT Do not share your login data/personal information
    We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.
    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.
    The main rules are as below, but not limited to.

        1. Never share your CS CODE, Hive ID, and passwords with anyone!
        2. Avoid logging into your account on someone else's device. 
        3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information. 
  • HOT I want to change servers. Can you please transfer my game data to another server?
    We apologize for any inconvenience, but we are unable to transfer data between servers at this time. If you wish to play on a different server, you will have to start from the beginning
  • HOT I deleted one of my cards! Can you restore it?
    Unfortunately we are not able to roll back the game data to restore any lost cards.
    We apologize for the inconvenience and frustrations this may cause.
    Please excercise caution when selecting and de-selecting players to train or sell in the future.
    If you have any further questions please let us know through a 1:1 inquiry at http://www.withhive.com/help/inquire.
  • HOT Failed/Missing Purchases GOOGLE PLAY
    If you are having issues with a failed purchase, please provide us with the following information (GOOGLE PLAY):

    Hive ID:
    Time/date of purchase:
    ORDER ID (GPA.1234-xxxx-xxxx-xxxxx should look something like this):
    Name of package purchased:
    Email address linked to the Google Play Purchase account:
    Would you like your items credited or refunded:
  • HOT I did not receive an in-app purchase.
    Sometimes, due to network issues or instability, purchased items might not be delivered immediately.

    Please follow the troubleshooting steps below:

    [Solution]
     ① Please exit the game completely and try re-opening the game again
     ② Enter the Shop → Select purchased item → Purchase Window pop-up → Cancel the purchase attempt

    Make sure to use the same device and app from the same store where you made the purchase.
    If the item is still not delivered, please use the 1:1 inquiry and provide the information below.

     ■ Google Play Store
      1. CS Code
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Google account and transaction ID
       ✔ Google account: Open Play Store app → Select the profile picture
       ✔ Transaction ID: Open Google Pay → select the purchase case

     ■ Apple App Store
      1. CS Code
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Screenshots of purchase history and detailed receipt
       ✔ Purchase history: Device Settings → Your Name → Media & Purchases → View Account → Purchase History
       ✔ Detailed receipt: Device Settings → Your Name → Media & Purchases → View Account → Purchase History → Total Purchase Amount​
  • HOT I have lost my guest account.

    In principle, guest accounts cannot be recovered if lost.​

  • HOT What kind of game is BTS Cooking On: TinyTAN Restaurant?
    BTS Cooking On: TinyTAN Restaurant is a cooking tycoon game that tells the story of a new chef
    whose dream is to bring joy to people through cooking,
    and the journey of TinyTAN to make the world a brighter place.

    Please refer to the link below to learn more about the game.

     ■ BTS Cooking On: TinyTAN Restaurant Official​ Brand Site
     ■ BTS Cooking On: TinyTAN Restaurant Official Channel (X)
     ■ BTS Cooking On: TinyTAN Restaurant Official​YouTube Channel
  • HOT I can't connect to the game.

    First, if unintended disconnections happen, please check the network connection of your mobile device.
     

    The connection to the game in places such as crowded public spaces, closed spaces, and basements may not be smooth temporarily.


    Also, usage of public networks such as hotspots may deter connection under gameplay through Wi-Fi.

    Please check the connection through a private Wi-Fi router or mobile data if constant disconnection happens.


    Otherwise, please check the official community to see if the game is undergoing maintenance.​ 

  • HOT I cannot find my password because I entered an incorrect email address.
    You can only change your password using the email address registered with your Hive ID.
    If you need to update or register a new email address, please send us a 1:1 inquiry.
  • HOT Where can I find Game Guide?

    You can go to the Forum site and see the detail guides of the game: https://forum-sea.sealm.com/board/en/guidea

  • HOT I want to know about Frostpunk: Beyond the Ice.
    Frostpunk: Beyond the Ice is a mobile game that combines the rich dystopian scenario and
    high-quality steampunk graphics from the PC/console original Frostpunk IP.

    You can find more details on the Brand Website.
  • HOT I did not receive an in-app purchase.
    The delivery of purchased items may occasionally be delayed due to issues with the network connection.
    Please try refreshing the purchase with the instructions below.

    [Solution]
     1. Please exit the game completely and try re-opening the game again
     2. Enter the Shop → Select purchased item → Purchase Window pop-up → Cancel the purchase attempt

    You need to use the device where the problem occurred to access the app downloaded from the same market and proceed.
    If you have not received your in-app purchase after troubleshooting the issue, please send us a Hive 1:1 inquiry with the required information listed below.
     
    [Required Information]
     1. CS Code
     2. Date of purchase and product name 
     3. Your request (ask for the product or cancel the purchase)
     4. Purchase information by market
      ① Play Store: Google Account, Transaction ID
       ▷ Google Account: Launch the Play Store app → Select your profile picture
       ▷ Transaction ID: Connect to Google Pay → Select the purchase
      ② App Store: Purchase history list screenshot
       ▷ PC: iTunes → Account → View Account → Purchase History → View All
       ▷ Mobile: Device Settings → User Name → Media & Purchases → View Account → Purchase History
  • HOT I want to check my purchase history.

    Here's how for each market.

     

    ■ Google Play Store: Google Pay → [Activity]

     

    ■ Apple App Store

     1. Device Settings → Profile on top

     2. [Media & Purchases] → [View Account] → [Purchase History]

         It can also be checked at Apple Support.

     

    You can select each purchase to check the detailed info such as the order number. 

  • HOT I want to check my purchase history.

    Here's how for each market.

     

    ■ Google Play Store: Google Pay → [Activity]

     

    ■ Apple App Store

     1. Device Settings → Profile on top

     2. [Media & Purchases] → [View Account] → [Purchase History]

         It can also be checked at Apple Support.

     

    You can select each purchase to check the detailed info such as the order number. 

  • HOT I want to know how to play the minigames.
    We have left instructions on how to play the games within the game for the sake of our Angels' splendid performance! (*˘◡˘*)

    Select a mode from the home screen and choose a minigame to play.
    You can check the game guide by selecting (?) button next to each minigame's name. It provides an overview of the game's rules, tips, and things to be careful about.

    Experience endless joy in Minigame Party: Pocket Edition right now!​
  • HOT I did not receive the password email.
    Please check if the email you registered the Hive membership with has blocked the incoming email or filtered the email as spam.
    If the above are all not your case, please send us a ticket through 1:1 inquiry.​
  • HOT I did not receive an in-app purchase.
    The delivery of purchased items may occasionally be delayed due to issues with the network connection.
    Please try refreshing the purchase with instructions below.
     
    [Solution]
    1. Please exit the game completely and try re-opening the game again
    2. Enter the Shop → Select purchased item → Purchase Window pop-up → Cancel the purchase attempt

    You need to use the device where the problem occurred to access the app downloaded from the same market and proceed.
    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.​

    [Required Information]
     1. cs code
     2. Package name and date of purchase
     3. Your request (receive the items or cancel the purchase)
     4. Purchase information by market
      ① Play Store: Google Account, Transaction ID
        ▷ Google Account: Launch the Play Store app → Select your profile picture
        ▷ Transaction ID: Connect to Google Pay → Select purchase
      ② App Store: Purchase history list screenshot
        ▷ PC: iTunes → Account → View My Account → Purchase History → View All
        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History​
  • HOT what is DID? Where do I check?

    DID (Device ID) is a unique installation number generated during game registration. It consists of a 10-digit number. You can find your DID by following these steps:

     

    1. Tap the arrow in the upper right corner of the screen.

    2. Tap the gear icon (settings).

    3. Go to the "Account" section.

    4. Look for "Device ID"​ 

  • HOT [PC] What are the system requirements for PC?

    Here's a guide on the PC system requirements of Summoners War: Chronicles.

     

    ■ Minimum 

     - CPU: Intel Core i5

     - RAM: 8GB

     - GPU: NVidia GTX 960 equivalent

     - OS: Windows 10 64bit / DirectX 11

     - Resolution: 1920 x 1080

     

    ■ Recommended

     - CPU: Intel Core i5

     - RAM: 16GB

     - GPU: NVidia GTX 1060 equivalent

     - OS: Windows 10 64bit / DirectX 11

     - Resolution: 1920 x 1080

     

    At least 10GB of free space is required for smooth installation and gameplay.

    Above are the minimum and recommended requirements to run the game, and performance may vary depending on the device. 

  • HOT What device do I need for the Beta Test?

    You can join the Beta Test with an android device.

    Unfortunately, you cannot join the Beta Test with an iOS device. 

  • HOT How can I check my Player ID?

    You can check your Player ID by following the method shown below.

    Make sure to enter your Player ID when you submit an inquiry!

     

    ① Start Infinity Hunter

    ② Go to [Menu] on the top-right of the main screen → [Settings] 

    ③ Check your Player ID 

  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    [Solution]

    1. End the game completely and reconnect

    2. Check your Inbox

    3. Shop → Select purchased item → Select the <Collect> Button

     

    If you do not see the <Collect> Button, please send the information below via 1:1 Inquiry. 

     

    [Required Information]

    1. CS Code

    2. Package name and date of purchase

    3. Your request (receive the items or cancel the purchase)

    4. Purchase information by market

      ① Play Store: Google Account, Transaction ID

        ▷ Google Account: Launch the Play Store app → Select your profile picture

        ▷ Transaction ID: Connect to Google Pay → Select purchase

      ② App Store: Purchase history list screenshot

        ▷ PC: iTunes → Account → View My Account → Purchase History → View All

        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History 

  • HOT How can I check my CS CODE?

    You can check CS CODE as explained below.

    Make sure to include CS CODE in your inquiry!

     

    ① Start NBA NOW

    ② [Setting] in the lower right corner → [Account]

    ③ Check CS CODE 

  • HOT How can I check my CS Code?
    You can check your CS Code by following the method shown below.
    Make sure to enter your CS Code when you submit an inquiry!

    ① Access Storypick
    ② Top left menu of the main screen → [Setting]
    ③ Check your CS Code ​
  • HOT How can I check my Player ID?

    You can check your Player ID by following the method shown below.

    Make sure to enter your Player ID when you submit an inquiry!

     

    ① Open Summoners War: Lost Centuria
    ② Tap on Menu (≡) in the upper right corner of the screen (next to the inbox icon)
    ③ Tap Settings (⚙️)
    ④ Your Player ID will appear below your Nickname​
  • HOT What is Hive membership?
    Hive is an integrated platform service that connects the world. You can use just one Hive account to access all the games that are serviced by Hive.
  • HOT I want to play the game in auto mode.

    Auto battle is available only for missions you've cleared.

    Enter Mission and tap the arrow button on the bottom-left. 

  • HOT Are there specific devices supported in the CBT?

    The Summoners War: Lost Centuria CBT is only available on Android OS.

    The minimum specification is Galaxy S6 (Android 4.4/ RAM 3GB).

     

    Unfortunately, the CBT is not available on iOS and cannot be played on iPhones or iPads.

    Please stay tuned for the official launch! 

  • HOT I'm playing as a guest. How do I sign up and log in?

    You can connect your [Hive Membership, Google/Apple, Facebook] account to the game.

    To sync your guest data to an account, please follow the directions below:

     

    ① Open [Follow Me]

    ② Tap on [Menu] in the bottom left

    ③ Tap on [Option] in the bottom right

    ④ Select the Sync method

     

    Please make sure to sync your account and log in since your data may be lost if you play as a guest! 

  • HOT How can I check my CS Code?

    You can check your CS Code by following the method shown below.

    Make sure to enter your CS Code when you submit an inquiry!

     

    ① Connect to Lucid Adventure: Idle RPG

    ② Go to [Menu] on the left side of the main screen → [Settings]

    ③ Check the CS Code 

  • HOT I'm playing as a guest. How do I sign up and log in?

    You can connect your [Hive Membership, Google/Apple, Facebook] account to the game.

    Login method is as follows.

     

    ① Start Wannabe Challenge 

    ② Go to Settings on top right

    ③ Sync account → Select method

     

    Please make sure to sync your account and log in since your data may be lost if you play as a guest!

  • HOT How do I get an Energy +7 item?
    [Energy +7] items can be obtained in the following ways:

     - Ask friends to send the items or receive them as a gift.
     - Craft them from the C/D-rank Blacksmith’s Craft list.
  • HOT I didn't get the item that I paid for.
    Occasionally, purchased items are not sent immediately due to unstable environment such as delayed connection to the network.
    Please refer to the solutions below.
     
    [Solution]
    1. End the game completely and reconnect
    2. Check your Inbox
    3. Shop → Select purchased item → Select the <Collect> Button
     
    If you do not see the <Collect> Button, please send the information below via 1:1 Inquiry. 
    [Required Information]
    1. Nickname 
    2. CS Code (Menu → Settings→ At the bottom)
    3. Request (Get item or cancel purchase)
    4. Purchase information per market
        1) Play Store: Google G-mail account, transaction ID
         ▷ Google G-mail account: Access the Play Store → Menu at the top left
         ▷ Transaction ID: Google Pay (pay.google.com) → Transaction details → Select the purchased item
        2) App Store: Screenshot of the purchase details (date, receipt number required)
         ▷ Device settings → iTunes or App Store → Apple ID → View Apple ID → Purchase History → Total Charge
  • HOT What are the system requirements for this game?

    The minimum requirements for Talion is as follows:

     

    [System requirements]

    1) AOS: Galaxy Note 4 / OS 4.4 or higher

    2) iOS: iPhone 6S / OS 9.0 or higher

     

    Please understand that these are the minimum system requirements.

    Game may not run smoothly on devices with similar or lower specifications.​ 

  • HOT How can I change my Hive ID?

    Registered email addresses for Hive accounts linked to Royal Blood are used as IDs. Therefore, you will not be able to change IDs or your registered email address. 

  • HOT How do I use a Player Recruit Tickets?
    Player Recruit Tickets can be used according to the Players' grade via following the process below.

     ■ Main Screen → Books → Players → Search → Select a Player → Recruit​​
  • HOT Cannot Connect (Android Device Only)

    Issue: [Android Only] Problem to connect to game server if you had CBT build installed and updated from the market at Global Launch of the game. 

     

    Solve: Please completely delete the app from your device and reinstall. 

  • HOT What kind of advantages do I get for occupying the resource base?

    You'll be able to earn additional resources at the start of each turn according to the number of bases you occupy. 

  • HOT I lost my password. What can I do?

     a. Go to the mobile Hive site (m.withhive.com) -> Tap on the Log In Button on the top-right or bottom -> Select Forgot Password? -> Enter your Hive ID or the e-mail address you used to sign up to reset your password.

     

     b. If everything's correct, you'll receive an e-mail with a link to reset your password to the e-mail address you entered when you signed up for the account.

     

     c. Go to the link in the e-mail to reset your password and tap on the Send Button, and you'll receive another e-mail with your newly created password.

     

     d. Log in with your new password and tap on the Profile Button on the top-right to go to Settings to set up a new password.

     

    * How to change your password

    Tap on the Menu Button on the top-left -> Tap on Profile -> Tap on the Account Settings Button next to the profile picture -> Enter the temporary password -> Enter the new password, confirm and save.​ 

  • HOT I didn't get my purchased items. What do I do?

    For any missing purchases issues, please submit a support ticket on this website, and make sure to include below information for faster service.

     

    Google PlayStore/iTunes AppStore

    1. Google Wallet email address or a screenshot of the iTunes purchase history

    2. Google Order Checkout Number for the transaction (GPA.####-####-####-#####)

    3. Purchase date and item/package name

     

    Account Information

    1. Server

    2. Hive ID

    3. Character Nickname

    4. CS CODE

     

    Once your ticket has been submitted, our support representative will contact you with any updates.

     ​ ​ 

  • HOT Discoloration after upgrading to iOS 10

     

    Regarding the game discoloration after upgrading their device to iOS 10, the developers are aware of the issue and are currently under review. 

    Once the bug has been reviewed and resolved, we will make an announcement including any additional instructions on the Afterpulse user community forum. 

    Please join at the following link to stay in the know with developer updates: http://m.gamevilusa.com/forums/forumdisplay.php?1001-English

     

  • HOT Do not share your login data/personal information
    We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked. 
    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe. 
    The main rules are as below, but not limited to. 

    1. Never share your CS CODE, IMEI, and passwords with anyone! 
    2. Avoid logging into your account on someone else's device.  
    3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information. 
  • HOT How to reset your difficulty

    To reset your season/difficulty you will have to use the "Reset Season" item

     

    You can find this item in your inventory under the Reset Items tab on the top left, the item says "Season" with a red counterclockwise arrow around it.

     

    When using this item you will not lose any of your players or items, you will start a new season and get a chance to choose another difficulty. You will only lose the accumulated statistics for that season. 

  • HOT Cannot Login with Facebook
    If you are having trouble logging in with your Facebook, please follow below steps.

    Run Facebook app > Tap Settings button on top right > Tap Account Settings > App > Log in with Facebook account: Tap Darkness Reborn > Delete the app on the very bottom > Delete > Run Darkness Reborn and log in with Facebook account

     
    Thank you, 
  • HOT Failed/Missing Purchases iTUNES APP STORE
    If you made the purchase through Apple:

    Hive ID:
    Time/Date of the purchase:
    Name of the package purchased:
    ORDER ID:
    Screenshot of your iTunes Purchase history:

    To get to iTunes Purchase History, please follow the official Apple instructions on Apple Support
    We need a screenshot of the Purchase History part as displayed on 2.
  • HOT I can't download or install the game.
    Please read below for the list of devices supported by Wonder Tactics.

    [Android]
    - Minimum OS : 4.0 (Ice Cream Sandwich) and up
    - Minimum Specification : Galaxy Note 2 and up

    [iOS]
    - Minimum OS : 6.0 and up
    - Minimum Specification : iPhone 4S and up
  • HOT I lost my password. What do I do?
    a. Enter your Hive ID or the e-mail address you used to sign up for your Hive account to reset your password.

    b. If everything's correct, you'll receive an e-mail with a link to reset your password to the e-mail address you entered when you signed up for the account.

    c. Go to the link in the e-mail to reset your password and tap on the Send Button, and you'll receive another e-mail with your newly created password.

    d. Log in with your new password and tap on the Profile Button on the top-right to go to Settings to set up a new password.
  • HOT I purchased a consumable (putting guides, golf balls, tees, etc.) but I don’t see it in my inventory
    Please try and switch characters and switch back to the previous one to see if it helps.
    [Info → Character → Switch → Confirm → Repeat to go back]

    If that doesn’t work, try and completely close the game and try to load the game again.
  • HOT How to download R.O.H.A.N.: The Vengeance?

    Download the Game client directly from our servers. To download, you need 13GB of space in your hard disk.

    Disable your Firewall, Windows Defender and Antivirus (if any) during the download, installation and patching process to prevent any errors.

    Head to https://rohansea.playwith.in.th/ and click download in order to start downloading the game installer.

    Download rate and time will vary depending on your Internet connection speed.

  • HOT What kind of game is Summoners War: Rush?
    Summoners War: Rush is the first idle RPG from the global hit franchise, Summoners War.

    Experience a unique blend of the Idle RPG and Tower Defense genres!
    A first-of-its-kind journey awaits you on Sky Island!​
  • HOT How do I use coupons?
    You can redeem your coupon by following these steps: 

     ① Run Gods & Demons
     ② Tap [Profile] in the upper left corner → [Gift Code] 

    Please note that coupons that have already been used cannot be redeemed again, and items received through coupons cannot be refunded or exchanged.​
  • HOT How can I use Event Coupons?
    You can register and use the coupons at the Event Coupon Exchange.

    Please note that coupons that have already been used cannot be registered, and items received through coupons cannot be refunded or exchanged.​
  • HOT The game installation or update is not proceeding properly.

    If the game fails to install or the update is not proceeding smoothly, please refer to the instructions below.


    ★ A stable network (Wi-Fi/LTE/5G) environment ensures smooth installation and updates.
    Please first check if your network environment is stable before proceeding with the troubleshooting steps.

    [Things to Check if Installation Is Not Proceeding Smoothly]
    1. Check the available memory space on your device.
    2. Verify your device's OS version.

    [If the Update Is Not Proceeding Smoothly on Android (AOS)]
    1. Select 'Applications' in your phone settings.
    2. Choose Google Play Store or One Store.
    3. Clear cache/data.
    4. Refresh the market update screen.
    5. Proceed with the update for [Dragon Village Adventure].

    [If the Update Is Not Proceeding Smoothly on Apple (iOS)]
    1. Select your profile in the top right corner of the App Store.
    2. Scroll down to refresh the screen.

    3. Proceed with the update for [Dragon Village Adventure]. 

  • HOT Tell me about Photocards.
    Equip a Photocard Book before starting a stage to fill up Purple Hearts and obtain Photocards.

    Photocards have different rarities: [Normal → Popular → Rare → Extra Rare → Super Rare]

    Choose three favorite Photocards you own to set them as Bias Photocards.
  • HOT Why isn't the game working?

    There might be several factors when crash incidents happen.
     

    Most crashing incidents happen when the resources required to run the game are insufficiently secured.

    Please reconnect to the game after re-installing the game or closing all running applications on the Task Manager.
     

    ※ Please check for more information about the way how to access the Task Manager, on portal sites (such as Google), as it may vary according to device and software version.​ 

  • HOT How do I join a Hive membership?
    If you have an existing Hive ID you use, you can log in with the Hive membership using the registered email.
    If you know the Hive ID but don't remember the email address, please press [Find E-mail with Hive ID].

    You can also create a new account by pressing the [Sign Up] button on top.​
  • HOT Do you have official communities?

    Here are the official communities of [Frostpunk: Beyond the Ice]: Official Forum, X, YouTube, Instagram, Discord.

    Connect with many Captains playing Frostpunk: Beyond the Ice through the following links:

     

    [Frostpunk: Beyond the Ice Official X Page]

    [Frostpunk: Beyond the Ice YouTube]

    [Frostpunk: Beyond the Ice Official Discord Channel]​

  • HOT Please check if your membership subscription status hasn't renew!

    If the renewal time has passed after subscribing to the membership product, but the product subscription is not renewed, please refer to the information below.

    1. I paid, but I can't renew my subscription!
    - Please proceed with Settings > Restore Purchase.2. It's past the renewal date, but it doesn't appear to be in subscription status!
    - If payment is denied due to lack of balance, card cancellation, etc., it will be put on hold and will not be eligible for membership benefits.
    - Please check the payment information registered in the store so that payment can be renewed normally.If you do not solve the issue with the above two cases or follow the action plan, please contact the customer center.

     

  • HOT I forgot my password.
    If you lost your Hive membership password, use the [Find Password] button at the bottom of the login page.
    You can verify your email and receive a reset password.

    If you have lost the password for an account linked to services like Google or Apple, please use the password recovery feature on the respective website.
  • HOT I did not receive an in-app purchase.
    The delivery of purchased items may occasionally be delayed due to issues with the network connection.
    Please try refreshing the purchase with instructions below.
     
    [Solution]
     1. Please exit the game completely and try re-opening the game again
     2. Check your inbox

    You need to use the device where the problem occurred to access the app downloaded from the same market and proceed.
    If you have not received your in-app purchase after troubleshooting the issue, please send us a Hive 1:1 inquiry with the required information listed below.

    [Required Information]
     1. CS Code
     2. Package name and date of purchase
     3. Your request (receive the items or cancel the purchase)
     4. Purchase information by market
      ① Play Store: Google Account, Transaction ID
        ▷ Google Account: Launch the Play Store app → Select your profile picture
        ▷ Transaction ID: Connect to Google Pay → Select purchase
      ② App Store: Purchase history list screenshot
        ▷ PC: iTunes → Account → View My Account → Purchase History → View All
        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History​
  • HOT I did not receive an in-app purchase.
    The delivery of purchased items may occasionally be delayed due to issues with the network connection.
    Please try refreshing the purchase with instructions below.
     
    ■ Solution
    1. Please exit the game completely and try re-opening the game again
    2. Enter the Shop → Select purchased item → Purchase Window pop-up → Cancel the purchase attempt

    You need to use the device where the problem occurred to access the app downloaded from the same market and proceed.
    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

    ■ Required Information
     1. Hive ID or CS code
     2. Package name and date of purchase
     3. Your request (receive the items or cancel the purchase)
     4. Purchase information by market
      ① Play Store: Google Account, Transaction ID
        ▷ Google Account: Launch the Play Store app → Select your profile picture
        ▷ Transaction ID: Connect to Google Pay → Select purchase
      ② App Store: Purchase history list screenshot
        ▷ PC: iTunes → Account → View My Account → Purchase History → View All
        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History

     

  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    ■ Solution

    1. Please exit the game completely and try re-opening the game again

    2. Enter the Shop → Select purchased item → Purchase Window pop-up → Cancel the purchase attempt

     

    You need to use the device where the problem occurred to access the app downloaded from the same market and proceed.

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    ■ Required Inform​ation

     1. Hive ID or CS code

     2. Package name and date of purchase

     3. Your request (receive the items or cancel the purchase)

     4. Purchase information by market

      ① Play Store: Google Account, Transaction ID

        ▷ Google Account: Launch the Play Store app → Select your profile picture

        ▷ Transaction ID: Connect to Google Pay → Select purchase

      ② App Store: Purchase history list screenshot

        ▷ PC: iTunes → Account → View My Account → Purchase History → View All

        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History  

  • HOT I did not receive an in-app purchase.
    The delivery of purchased items may occasionally be delayed due to issues with the network connection.
    Please try refreshing the purchase with instructions below.
     
    [Solution]
     1. Reconnect after ending the game → Enter Shop
     2. Main Screen → Menu → Settings → Restore Purchase

    You need to use the device where the problem occurred to access the app downloaded from the same market and proceed.
    If you have not received your in-app purchase after troubleshooting the issue, please send us a Hive 1:1 inquiry with the required information listed below.

    [Required Information]
     1. Player ID
     2. Package name and date of purchase
     3. Your request (receive the items or cancel the purchase)
     4. Purchase information by market
      ① Play Store: Google Account, Transaction ID
        ▷ Google Account: Launch the Play Store app → Select your profile picture
        ▷ Transaction ID: Connect to Google Pay → Select purchase
      ② App Store: Purchase history list screenshot
        ▷ PC: iTunes → Account → View My Account → Purchase History → View All
        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History​
  • HOT How do I play in a different server?
    [How to Switch between Servers]
    1. Tap your profile image on the upper left corner.
    2. Go to the Account tab and tap Server.
    3. Select a server you wish to switch to.

    When you switch to a different server, the game will start with a new account.
    You can create your accounts in up to 5 servers.​
  • HOT How do I level up my characters?
    When you acquire a character you already have, their level will automatically increase!
    The higher the level, the higher the chance of activating the unique skill and the more random skill.

    [Star Grade]: 2 unique skills + random skills for every 2 level-ups
    [Sun Grade]: 1 unique skill + random skill for every 3 level-ups
    [Moon Grade]: 1 unique skill + 1 random skill for every 4 level-ups

    You can also redraw the random skills obtained using Gems.​
  • HOT How do I change my password?
    Here's how to change your Hive membership password.

     1. Open Eternal Three Kingdoms.
     2. Tap the cog icon on the top right corner > [Profile] icon.
     3. [Hive Account Settings] > Enter your password.
     4. Select [Password] > Enter verification code.
     5. Enter the current password > [Password].

    Update your password regularly to keep your account secure!​
  • HOT I've forgotten my password.
    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 
    After verifying your email address, you'll receive a temporary password.

    If you've forgotten the password for your Social Media accounts such as Facebook, Google or Apple, please use the password reset functions on those homepages.​
  • HOT What is player ID? Where do I check?

    The player ID, which is a unique ID for (Magical Woods), is a numeric ID consisting of X digits. You can find your player ID by following these steps:

     

    1. Tap the arrow in the upper right corner of the screen.

    2. Tap the gear icon (settings).

    3. On the settings screen, you can find your player ID in the center.​ 

  • HOT Can I continue playing on another device? Tell me about account sync.
    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    You can select between Hive membership, Google, Facebook, and Apple, or you can choose to sync to all of them.
    Apple account sync is only available on iOS devices and PC and is not supported on Android devices.
    You can sync or remove sync in the in-game settings.

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!
    We recommend that you sync at least 1 account.​
  • HOT Will my Beta Test account link to the official release version?

    No, the account will not be linked.​

  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    [Solution]

    1. Please exit the game completely and try re-opening the game again

    2. Check your inbox

     

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    [Required Information]

    1. PID, Server, Nickname

    2. Package name and date of purchase

    3. Your request (receive the items or cancel the purchase)

    4. Purchase information by market

      ① Play Store: Google Account, Transaction ID

        ▷ Google Account: Launch the Play Store app → Select your profile picture

        ▷ Transaction ID: Connect to Google Pay → Select purchase

      ② App Store: Purchase history list screenshot

        ▷ PC: iTunes → Account → View My Account → Purchase History → View All

        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History 

  • HOT I've forgotten my password.

    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 

    After verifying your email address, you'll receive a temporary password.

     

    If you forgot the password for your social media account, please use the password search function on the corresponding social media website. 

  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    [Troubleshoot a Failed Purchase]

    1. Please exit the game completely and try re-opening the game again

    2. Enter the Shop → Select purchased item → Purchase Window pop-up → Cancel the purchase attempt

     

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    [Required Information]

    1. Player ID

    2. Package name and date of purchase

    3. Your request (receive the items or cancel the purchase)

    4. Purchase information by market
      ① Play Store: Google Account, Transaction ID
        ▷ Google Account: Launch the Play Store app → Select your profile picture
        ▷ Transaction ID: Connect to Google Pay → Select purchase
      ② App Store: Purchase history list screenshot
        ▷ PC: iTunes → Account → View My Account → Purchase History → View All
        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History
  • HOT How can I check my CS Code?

    You can check your CS Code by following the method shown below.

    Make sure to enter your CS Code when you submit an inquiry!

     

    ① Start Valkyrie Rush

    ② Menu → Setting → Support

    ③ Find CS Code​ 

  • HOT I've forgotten my password.

    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 

    After verifying your email address, you'll receive a temporary password.

     

    If you've forgotten the password for your Social Media accounts such as Facebook, Google or Apple, please use the password reset functions on those homepages. 

  • HOT Does the ending change depending on the choices I made while playing?

    Yes. In Storypick, your choices will determine the fate of the characters.

    PICK the action of the characters, and experience outcomes different from the original work.

     

    If you make a wrong choice, you can come across unexpected endings, so be careful! 

  • HOT How do I sign up and log in?

    You can link your game data to a Hive ID and Social Media accounts through Game Settings.

     

    If you have a Hive ID, you can link your game to your Hive ID using the email address registered to your Hive account.

    If you do not have a Hive ID, you can create one by tapping on the Hive Sync Account option and selecting [Sign Up] on the login page.

     

    You can also easily link your game to your Facebook or Google Play accounts.

    If you're still playing with a guest account, make sure to sync your game and keep your data safe.

    Connecting your account ensures that you won't lose your data even if you change devices! 

  • HOT How do I sign up and log in?
    You can link your game data to a Hive ID and Social Media accounts through Game Settings.

    If you have a Hive ID, you can link your game to your Hive ID using the email address registered to your Hive account.
    If you do not have a Hive ID, you can create one by tapping on the Hive Sync Account option and selecting [Sign Up] on the login page.

    You can also easily link your game to your Facebook or Google Play accounts.
    If you're still playing with a guest account, make sure to sync your game and keep your data safe.
    Connecting your account ensures that you won't lose your data even if you change devices!​
  • HOT Please tell me about the in-game currencies.

    There are Gems, Coins and Energy.

     

    Gems and Coins are used to unlock or upgrade masks and pets.

    Energy is used when entering a mission. 

  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    [Troubleshoot a Failed Purchase]

    1. Go to the Settings in game and use the function

    2. Close down your game completely and then reconnect

    3. Enter the Shop → Select purchased item → Purchase Window pop-up → Cancel the purchase attempt

     

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    [Required Information]

    1. Player ID, Server

    2. Package name and date of purchase

    3. Your request (receive the items or cancel the purchase)

    4. Provide purchase information based on your app market

        ① Play Store: Linked email address, Order ID

         ▷ Gmail: Start Google Play Store → Select profile image

         ▷ Order ID: Log into Google Pay → Activity → Select purchase

        ② App Store: Screenshot of purchase history (date of purchase and Order ID must be visible)

         ▷ Device Settings → iTunes & App Store → Apple ID → View Apple ID → Purchase History 

  • HOT Will I be able to play with the CBT account after the official launch?

    All CBT play records will disappear when the CBT ends on MON Nov. 30th.

    The data recorded during the CBT period won't be synced after the official launch. 

  • HOT I'm having trouble clearing a stage.

    You must obtain more combat power than the combat power figure shown in Devil King to clear the stage successfully.

    You will not be able to clear the stage if the combat power is lower than or equal to Devil King's combat power.

     

    For example, if Devil King's combat power is 10, and your hero's basic combat power is 3, then your hero will need at least eight more combat power before he can defeat Devil King.

    Recruiting soldiers will give your hero combat power, but combat power will be used when going through barricades and defeating monsters.

    Combat power is shown in the upper left corner. 

  • HOT How can I check my CS Code?

    You can check your CS Code by following the method shown below.

    Make sure to enter your CS Code when you submit an inquiry!

     

    ① Connect to DragonSky

    ② Go to [Menu] on the bottom-left of the main screen → [Settings]

    ③ Check the CS Code 

  • HOT How can I check my CS CODE?

    You can check your CS CODE by following the method shown below.

    Make sure to enter your CS CODE when you submit an inquiry!

     

    ① Connect to Wannabe Challenge

    ② Go to [Settings] on the top-right of the main screen

    ③ Check the CS CODE 

  • HOT I participated in a competition, but I didn’t get any rewards.

    Competitions will normally go on from midnight till 11 PM, and all the rewards will be sent out around 2 AM in the morning.

     

    Please check your Mailbox [one day after the competition] for your competition rewards.​ 

  • HOT How do I sign up and log in?
    You can link your game data to a Hive ID and Social Media accounts through Game Settings.

    If you have a Hive ID, you can link your game to your Hive ID using the email address registered to your Hive account.
    If you do not have a Hive ID, you can create one by tapping on the Hive Sync Account option and selecting [Sign Up] on the login page.

    You can also easily link your game to your Facebook, Google Play, or Apple accounts.
    If you're still playing with a guest account, make sure to sync your game and keep your data safe.
    Connecting your account ensures that you won't lose your data even if you change devices!​
  • HOT What is Hive Membership?

    Hive Membership is an account that lets you login with a registered email address.

    If you already have a Hive account, you can login with the registered email.​ 

  • HOT I lost my password. What can I do?

    a. Go to the mobile Hive site (m.withhive.com) -> Tap on the Log In Button on the top-right or bottom -> Select Forgot Password? -> Enter your Hive ID or the e-mail address you used to sign up to reset your password.

     

    b. If everything's correct, you'll receive an e-mail with a link to reset your password to the e-mail address you entered when you signed up for the account.

     

    c. Go to the link in the e-mail to reset your password and tap on the Send Button, and you'll receive another e-mail with your newly created password.

     

    d. Log in with your new password and tap on the Profile Button on the top-right to go to Settings to set up a new password.

     

    * How to change your password

    Tap on the Menu Button on the top-left -> Tap on Profile -> Tap on the Account Settings Button next to the profile picture -> Enter the temporary password -> Enter the new password, confirm and save.​ 

  • HOT How can I change my Team Name (Nickname)?
    You can change your Team Name for free at the first time. Any time after the first change, you can use Cash to change it. 

     ■ Main Screen → Team info at the bottom → Tap the Fountain Pencil Icon next to the Team Name​​
  • HOT What's the minimum device requirement for Chain Strike?

    > OS: Android

    (Your device must be at least Galaxy S4 or higher. Galaxy S5 or higher is recommended.)​ 

  • HOT Pre-Registration Reward and Pre-Event Reward, how do I claim it?

    You may Login and Claim various rewards within the event duration! (Gems, Gold, Stamina and many more!):

    Pre-reg/ Google Pre-reg reward: Official Global Launch ~ 11/25th 2017 23:59:59 (PST)

    Pre Event Reward: Official Global Launch ~ 11/8th 2017 23:59:59 (KST) 

  • HOT What are the conditions for victory?

    There are 3 victory conditions in the Majestia and you'll win the battle when you meet one of the three conditions.

     

    1) You'll win when you completely defeat all units of the opponent. (The remaining Tactic Cards will have no effect on the battle result.)

    2) You'll win when you reach 30pts before the opponent.

    3) You'll win when you occupy the opponent's headquarter.​ 

  • HOT I didn't receive the e-mail to reset my password. What do I do?

    You may have incorrectly input your e-mail address while signing up. If that's not the case, please check your spam folder to make sure.

     

     * If you failed to receive the e-mail, please register an inquiry through [Submit a Question] at the bottom.​ 

  • HOT I wish to start over... What should I do?
    Please be advised that deleting character will not grant you the full reward once you start a new character with the same account.
     
    Therefore, we highly encourage you to create a new Hive account and start the game over.

    For your information, we wish to inform you that because you already created an account and played, you will not receive any of the reward that is "Account Quest".

    If you already completed Account Quest from [Quest] section, you will not receive these rewards because you can only receive the reward 1 time for an account.

    Even if you create a new character and try to complete account quest such as Chapter completion or raid completion, you will not receive rewards by completing it.

    We suggested you to create a new account because of the reason above.​​​
  • HOT I changed the device while playing the game. How do I sync the game data?
    If you log in using your existing account, it will be instantly linked.
    You can log in using the in-game settings after creating a team.
    League mode data is not linked.

    If you're using a guest account, make sure to connect to Hive or social media before changing devices!
  • HOT Am I allowed to trade or sell my account?

    Selling, buying, trading or giving game accounts to other players is against our policy. We cannot guarantee the security of any account that has been passed from one player to another, and we reserve the right to ban any account that has been transferred between two different players.​

  • HOT How to reset and choose a different team

    In order to change your team, you would need to purchase a "Team Reset Ticket" from the shop under the items tab. Remember to place any valued players in storage as your starting lineup will be reset. 

     

    You will need to have 11 Pitcher Storage space and 14 Batter Storage space for the 25 Bronze Default Active Roster for the new team. The players currently in your starting 25 will be transferred to your player storage.

     

    After using this item your season will be reset and you will have the team you have chosen as your Home Team.

  • HOT Do not share your login data/personal information
    We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.
    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.
    The main rules are as below, but not limited to.
    1. Never share your CS CODE, Hive ID, and passwords with anyone!
    2. Avoid logging into your account on someone else's device. 
    3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information. 
  • HOT Missing Accounts
    At this time our developers are aware of an issue concerning missing accounts after reinstall. 
    Resolution for account restoration is currently in the works and our developers ask for your patience as the issue is researched and tested. Thank you for your continued patience.  
  • HOT Can I buy, sell or trade accounts?
    Selling, buying, trading or giving game accounts to other players is against our policy.
    We cannot guarantee the security of any account that has been passed from one player to another, and we reserve the right to ban any account that has been transferred between two different players. 
  • HOT Can I buy Diamonds?
    Diamonds are available from the Arena and Boss Raid as a Weekly Reward. (Diamonds are also available as a bonus reward for some of the In-app purchase items.)
  • HOT I didn't receive the e-mail to reset my password. What do I do?
    You may have incorrectly input your e-mail address while signing up. If that's not the case, please check your spam folder to make sure.

    * If you failed to receive the e-mail, please register an inquiry through [Submit a Question] at the bottom.
  • HOT My game crashed/disconnected after I caught a fish. Can you restore it?
    If the game crashes or disconnects before you store or sell the fish you caught, please send us an [Inquiry] within 6 days with the following information and we will see if we can restore it for you.

    1. Hive ID:
    2. Date/time you caught the fish:
    3. Name of fish you caught:
  • HOT My game keeps crashing/disconnecting or does not load
    With the game’s heavy graphics and many features, it requires a high level of requirements from devices.

    We are constantly working on ways and updates to our game and system to relieve these issues.

    The only options for users to try to reduce any of these issues are the following

     ① Make sure to be on a strong secure connection like WiFi if available.
     ② Close all other programs before starting the game.
     ③ Turn off your device and turn it back on before starting the game.
     ④ Clear all cache/memory before starting the game.​
  • HOT The game is slow or lagging during gameplay.

    Various factors can cause slow game speeds or issues with smooth execution. Before trying the suggested solutions below, please first check if your network environment is stable. If it’s not a network issue, we recommend proceeding with the steps below.


    If your account is not linked, your data may be lost, so please make sure your account is linked before proceeding.

    1. How to Close Background Programs to Resolve Conflicts with Other Programs
    1) Android (AOS) Background Program Closure Method
    ① Tap the III button next to the device's home button.
    ② Close all running apps except [Dragon Village Adventure].

    2) Apple (iOS) Background Program Closure Method
    ① Quickly double-tap the device's home button.
    ② Close all running apps except [Dragon Village Adventure].

    2. Game Reinstallation (Account Linking Required)
    1) Delete the [Dragon Village Adventure] app.
    2) Go to the store, reinstall it, and launch the game.

    If the problem persists even after trying all the suggested solutions, please describe the issue and submit an inquiry for further assistance. 

  • HOT I want to upgrade my cooking tools and ingredients.
    Before starting a stage, tap [Upgrade].
    Use Gold and Gems to upgrade ingredients and cooking tools of your choice.

    You can also buy cooking items at the Booster Shop and TinyTAN Coin Shop.​
  • HOT Suddenly 1$ was paid through my account.

    In order to test the availability of the registered credit card, the store independently proceeds a payment test (1$).

    Please note that 1$ paid will be automatically cancelled before the payment, and do not be concerned with this issue as the 1$ paid through this test will not be claimed.
     

    If you need further details with the 1 dollar payment, you can find it through inquiries toward the app store you are using.​ 

  • HOT How do I download the game?
    Here are the download links for Frostpunk: Beyond the Ice.

    ■ Download
     - Google Play Store
     - Apple App Store​
  • HOT I did not receive the password email.
    Please check if the email you registered the Hive membership with has blocked the incoming email or filtered the email as spam.
    If the above are all not your case, please send us a ticket through 1:1 inquiry.​
  • HOT What is a Hive Membership?

    Hive is an integrated platform service that connects the globe.

    With the Hive membership account, you can access all games offered by Hive. 

  • HOT how to use coupons?

    Event coupons can only be entered during the corresponding event period.

     

    Since a 12-digit UID is required for coupon entry, please remember the UID and attempt the entry.

     

    Coupon redemption can be done at the coupon exchange link provided below.​ 

     

    Coupon Exchange

  • HOT How do I use food?
    Before starting a minigame, tap the [Use] button for food, and it will appear during the game.
    Special effects are activated when a character consumes food, and you can acquire additional points.

    Level up food with food gear. It will become even more delicious!​
  • HOT How do I change my nickname?
    You can change your nickname for 300 Diamonds.

     1. Tap your main character portrait in the top left corner.
     2. Tap the note icon next to the nickname field.
     3. Enter a new nickname.
      * You can enter up to 16 alphabet letters.​​
  • HOT I did not receive the password email.
    Please check if the email you registered the Hive membership with has blocked the incoming email or filtered the email as spam.
    If the above are all not your case, please send us a ticket through 1:1 inquiry.​
  • HOT I can't sync my account. What should I do?

    Here's some troubleshooting you can attempt if you're experiencing account sync failure.

     

    ■ Google

     1. Update [Play Games] app to the latest version

     2. Device [Settings] → [Accounts and backup] → [Manage accounts] → Delete and add the account again

     3. Device [Settings] → [Apps] → [Google Play Games] → [Storage] → [Clear data/cache]

     4. Open the [Play Games] app → Log in with the Google account you wish to sync → Log in to the game and sync your account

     

    ■ Facebook

     1. Open Facebook → Settings → App and websites

     2. Select and delete 'Summoners War: Chronicles'

     3. Delete the 'Summoners War: Chronicles' app from the device and reinstall → Log in to the game and sync your account

     

    ■ Apple

     1. Device [Settings] → [Game Center]

     2. Set up [Game Center] →  Continue → Sign In

     

    If the issue persists after attempting the methods above, or if you're using the PC version, please submit an inquiry through 1:1 inquiry. 

  • HOT I didn't receive the temporary password email. What should I do?

    Please make sure to check your email account's Spam, Junk, or Promotion email folders for the temporary password email.

    Please also mark the "@withhive.com" domain as a trusted sender. 

    If you've whitelisted Hive and are still not receiving the temporary password email, please contact us via 1:1 inquiry for further assistance.​ 

  • HOT My treasure chests stopped appearing.

    The treasure chests appear every minute and 15 seconds, and the number of treasure chests you can obtain per day is limited. If you have already acquired the maximum number of treasure chests, they will not appear again until the next day.

     

    If the [Auto Play] function was in use, you can start acquiring treasure chests again from the time of initialization. 

  • HOT How can I check my Player ID?

    You can check your Player ID by following the method shown below.

    Make sure to enter your Player ID when you submit an inquiry!

     

    ① Run Legends of Lunia

    ② Tap [Settings] on the top-right corner 

    ③ Check your Player ID​ ​ 

  • HOT I didn't receive the temporary password email. What should I do?

    Please make sure to check your email account's Spam, Junk, or Promotion email folders for the temporary password email.

    Please also mark the "@withhive.com" domain as a trusted sender. 

    If you've whitelisted Hive and are still not receiving the temporary password email, please contact us via 1:1 inquiry for further assistance. 

  • HOT I used free charge station, but I did not get the reward.

    Go on the free charge station you used and select the Help button.

    You can submit an inquiry. 

  • HOT How can I manage my synced connections for the game?

    You can manage your synced accounts in Game Settings.

    Keep in mind that you'll need at least one account synced at all times so that no data is lost.

    When changing your synced accounts, be sure to first sync the account you would like to use before unsyncing any accounts.

     

    Please note that your game can be synced with multiple types of Social Media accounts at a time.​ 

  • HOT How can I manage my synced connections for the game?
    You can manage your synced accounts in Game Settings.
    Keep in mind that you'll need at least one account synced at all times so that no data is lost.
    When changing your synced accounts, be sure to first sync the account you would like to use before unsyncing any accounts.

    Please note that your game can be synced with multiple types of Social Media accounts at a time.
  • HOT Please tell me about the Hero's Journey.

    You can use Hero Spirits to get various rewards in the Hero's Journey!

    Hero Spirits can be earned by completing missions. 

  • HOT How can I check my Player ID?

    You can check your Player ID by following the method shown below.

    Make sure to enter your Player ID when you submit an inquiry!

     

    ① Connect to Heroes War: Counterattack

    ② Select Profile on the top-left of the main screen

    ③ Check the Player ID 

  • HOT I want to know more about Heroes.

    Heroes are classified into six classes: Knight, Swordsman, Spearman, Archer, Priest, and Magician.

    Each class is divided into three types: Kingdom, Triple Kingdom World, Black Castle

     

    Heroes have different abilities depending on their class or type. 

  • HOT How can I get Gems for free?

    Try taping on the [ + ] button next to Gems!

    You can get free Gems for watching short videos.

     

    You can get also Gold and Hearts from watching the video. 

  • HOT I upgraded my Fishing Rod, but my stats changed.

    When you successfully upgrade your Fishing Rod, your stats will randomly change, meaning sometimes your stats will change, sometimes they won’t. 

  • HOT How can I make dragons stronger?
    Please read below for ways to make the dragons stronger.

    - Dragon level up
    - Dragon power-up
    - Dragon evolution
    - Dragon awakening
    - Dragon bind
    - Bound dragon power-up
    - Dragon weapon power-up
    - Superboost
    - Goddess power-up
    - Essence level up

    Dragon stats are composed of [basic stats x bonus stats + bonus fixed stats].
    Therefore, the higher the basic stats, the higher the increased bonus stats.

    Dragon's basic stats can be increased only with level ups and evolutions.
    The basic stats are higher as the rarity of the dragon increases and basic stats will be increased more when the dragons upgraded with level ups and evolutions.
  • HOT How can I manage my synced connections for the game?
    You can manage your synced accounts in Game Settings.
    Keep in mind that you'll need at least one account synced at all times so that no data is lost.
    When changing your synced accounts, be sure to first sync the account you would like to use before unsyncing any accounts.

    Please note that your game can be synced with multiple types of Social Media accounts at a time.
  • HOT I lost my Hive password. What do I do?

    If you have lost your Hive password, please follow the steps outlined below.

     

    1) Log into Talion → tap on [Hive Membership Login] → tap on [Find my password] 

    → enter [registered ID] and [registered email address] to reset password.

     

    2) If the information matches, verification code will be sent to the registered email address in order to reset your password.

     

    3) After you enter your verification code, an email containing a temporary password will be sent to your registered email. 

     

    4) Check the temporary password email → login with the temporary password → change your password after you successfully login.​ 

  • HOT How do I use a Rare Report?
    Rare Report can be used at the normal Scout via following the process below.

     ■ Main Screen → Recruit → Scout → Set → Select the type of a Report Item of your choice → Tap Report Button​​
  • HOT Can I use the Shop during the CBT?

    You'll only be able to use the Cash Shop during the CBT. (In-app purchases unavailable)​

  • HOT How can I sync my guest account to Hive account?
    Tap the league symbol and tap [Log In] tab in settings menu.
    Select Hive icon to sync your data. Hive account secures saves your game progress/data.
    Unfortunately, you may not sync your data to Hive account during CBT. 
  • HOT How do I use Hero's equipment?

    There are weapons, armor and accessories, and each Hero is equipped with one of the three as its unique equipment.

    The equipped equipment will be activated when the Hero reaches Grade 2, and its ability will be applied in battles once the equipment is activated.

    You can upgrade the equipment by collecting equipment pieces and the equipment can be Awakened to Soul Equipment when you complete all Grade 6 Trainings.

     

     

  • HOT League mode has been reset.
    League mode data is stored on the device itself, not on the game server.
    As a result, changing your device, reinstalling the game, or deleting game data/cache will reset the league mode.

    If you activate the [League Reset] tool in the in-game settings, you can play from the prior year you won.
  • HOT Do not share your login data/personal information

    We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.

    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.

    The main rules are as below, but not limited to.

    1. Never share your CS CODE, Hive ID, and passwords with anyone!

    2. Avoid logging into your account on someone else's device.

    3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information.  ​ ​ 

  • HOT Why didn't I get the guaranteed trade after renegotiating? (Special Edition/Legend)

    The game is set so that you can not trade only 1 player, you always need to have at least 3 players to make a trade. Please note that this does not mean that trading 3 Legend/Special Edition Players will get you 2 Legend/Special Edition players back to choose from. 

     

    The only valid trades where you are guaranteed to receive back Legend/Special Edition Players when trading Legend/Special Edition Players is the following:

     

    Trade 3 Legend Players + 2 SE Players = 2 Legend Players + 2 SE Players guaranteed in trade offer

    Trade 4 Legend Players + 1 SE Player   = 3 Legend Players + 1 SE Player guaranteed in trade offer

    Trade 5 Legend Players = 4 Legend Players guaranteed in trade offer

    Trade 5 Special Edition Players = 4 Special Edition Players guaranteed in trade offer

     

    Please note that you will only get to choose 1 of the players that you get offered back for the trade and that renegotiation does not guarantee that you will receive any Legend or Special Edition players in the renegotiated offer.

     

    The trade guarantees specifically states that you will receive 4 players to choose from, it does not state that you will receive 3 players(amount of players after renegotiating the initial offer). 

  • HOT What is a CS Code and where do I find it?
    CS Code is short for Customer Support Code. It’s a 8-digit unique code automatically generated for you. CS Team will need this to access your account.
    You can find your CS Code by going to Settings (little cogwheel icon on the top right). You’ll see the CS code in the middle of the box.
     
  • HOT Where can I obtain my CS CODE?
    To obtain your CS CODE, please click on the Settings Icon from the main screen (top right).

    In the middle of the screen on your left hand side, you will find all the account info. you would need, including the CS CODE.
     
    Thank you! 
  • HOT Do not share your login data/personal information

    We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.

    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.

    The main rules are as below, but not limited to.

    1. Never share your CS CODE, Hive ID, and passwords with anyone!

    2. Avoid logging into your account on someone else's device.

    3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information. 

  • HOT Can I change my nickname?
    Sorry, you can't change your nickname once it's been made.
  • HOT Can I play on a different device?
    ■ Yes, it is possible to play on different devices, but not at the same time.

    ■ Please download the game on the new device and log in with the previous account.
    If the previous account started with a Facebook/Google+ account, make sure to log in with the Facebook or Google+ log in button.
  • HOT I opened many treasure boxes but I did not receive anything but lines and lures!
    The rare items from the treasure box have a low chance of being rewarded. Please understand that each attempt has the same probability for rare items to be rewarded.

    Many attempts do not mean that the next attempt has any higher chances.

    We wish you the best of luck!
  • HOT How to install R.O.H.A.N.: The Vengeance?

    ■ Disable your Firewall, Windows Defender and Antivirus (if any) during the download, installation and patching process to prevent any errors.

    ■ Once the download has been completed, proceed to execute R.O.H.A.N. The Vengeance installer, read the terms of service and click accept.

    ■ Then proceed to choose the destination folder where Rohan will be installed and click Install, once the installation is complete you’re ready to patch and play!

  • HOT Can I continue playing on another device? Tell me about account sync.
    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    You can select between Hive membership, Google, Apple, or you can choose to sync to all of them.
    You can sync or remove sync in the in-game settings.

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!
    We recommend that you sync at least 1 account.​
  • HOT What kind of game is Gods & Demons?
    Gods & Demons is an idle RPG full of endless growth and various content.

    Heroes with diverse charms, blessed by Goddess, are waiting for you.

    Embark on a new adventure with endless activities to discover.​
  • HOT I Haven’t Received Coupon Rewards.
    Coupon codes consist of a combination of alphabet letters and numeric numbers.
    Please double-check your code entry, as characters like [capital O] and [number 0] or [capital I] and [number 1] can sometimes be mistaken.

    If you've entered the coupon code correctly but still haven’t received the rewards, we recommend exiting the game and logging back in.

    For further assistance, contact Customer Support and provide your coupon code information.​
  • HOT A bug occurred while playing the game.

    If you encounter any abnormalities while playing the game, please check the announcements first.


    If you experience an issue that has not been announced or addressed, please report it via a 1:1 inquiry with detailed information, along with screenshots/videos, to help us verify and address the issue accurately. 

  • HOT I want to get rid of miscooked or burned dishes.
    Double tap the dish you want to throw away.

    Keep in mind that if you throw away a dish at certain stages, you might not be able to clear a mission.​
  • HOT I didn't get my purchased item.

    If a product does not arrive within 48 hours from purchase, please reconnect the game to see whether the item has arrived.

    If the product is not sent after reconnecting the game, please fill out the form and send us the information via the Customer Center.


    ■ Required Information

    1. Character Name:

    2. Product Name:

    3. Payment Amount:

    4. Time and date of purchase:

    5. Order number:

    6. Request: ex) Resend a product or cancellation of payment, etc

    ※ If you attach a screenshot of the purchase details including the order number, we can check and process the inquiry more accurately.


    ※ How to check the Transaction History (Google Play Store)

    1. Access Google Payments  (Link: https://pay.google.com)

    2. Login to Google Account

    3. Select [Subscriptions] ▶ [Other purchase activity] ▶ [View purchases]

    4. Find your purchased item

    5. Check Purchase Date, Item, Price, Transaction ID, etc. (Transaction ID in the form of GPA.1234-1234-1234-12345)  

  • HOT I want to log in to the game with a different account.
    The game does not offer a logout feature, but you can sign in using Google, Apple, Game Center, or Hive by following the directions below.

    [Logging in with a Different Account: Android]
     1. Start Google Play Games → Settings → Select Account → Select/Add Account to use
     2. Device Settings → Application → Idle Strikers 1945 → Storage → Delete Data/Cache
     3. Start Idle Strikers 1945
     4. Log in by selecting either Hive Membership, Google, or Guest.

    [Logging in with a Different Account: iOS]
     1. Reinstall the Game
     2. Device Settings → Game Center → Log out 
     3. Start Idle Strikers 1945 
     4. Cancel Log in with Game Center
     5. Log in by selecting either Hive Account, Game Center, Apple, or Guest.​
  • HOT What are the minimum specifications to play the game?
    Here are the specifications for playing Frostpunk: Beyond the Ice:

    ■ Minimum Specifications
     - Android: Android 6.0 or higher / RAM 3GB / CPU Snapdragon 653 or higher
     - iOS: iPhone 6 or higher / iOS 11.0 or higher

    ■ Recommended 
     - Android: RAM 6G CPU(Snapdragon) 845
     - iOS: iPhone 8

    At least 3GB of free space is required for smooth installation and gameplay.
    Above are the minimum and recommended requirements to run the game, and performance may vary depending on the device.​
  • HOT Can I continue playing on another device? Tell me about account sync.
    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    You can log in to the game with a Hive Membership, Google, Google Play, Apple, or Game Center account.
    Please note that the available account linking methods may vary depending on the device you're using.

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!
    We recommend that you sync at least 1 account.​
  • HOT I've forgotten my password.
    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 
    After verifying your email address, you'll receive a temporary password.

    If you've forgotten the password for your Social Media accounts such as Facebook, Google or Apple, please use the password reset functions on those homepages.
  • HOT I have a Hive ID. Do I still have to sign up for Hive membership?

    If you already have a Hive ID, you can log in to Hive membership with the registered email address.

    Try using the [Find Hive ID with email] button on the login page if you forgot your email address.

    You can also sign up for a new account.

     

    If you're still playing as a guest, please sync your account to protect your valuable data.

    Your data will be kept safe even if you change your device. 

  • HOT I've forgotten my password.
    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 
    After verifying your email address, you'll receive a temporary password.

    If you forgot the password for your social media account, please use the password search function on the corresponding social media website.​
  • HOT Servants are displayed as the Mythical grade in the Collection, but they are summoned as Epic grade.
    The Collection menu displays Servants based on their final Promotion/Ascension grade.
    Please see below for more information on Servant progression.

    - Natural Epic: can be raised to the Mythical grade.
    - Natural Rare: can be raised to the Unique grade.
    - Natura Normal: can be raised to the Normal grade.​
  • HOT Tell me about the Challenges.
    During minigame play, [Scroll] pieces appear, which are used to progress in challenges.
    Once you've collected all the [Scroll] pieces, you can begin the challenge!

    Some hidden challenges are shrouded in mystery.
    While you can't see the content until they're completed, for some hidden challenges, you can use 10 Gold Medals to reveal a hint!

    Exciting rewards such as titles and background music from previous series are waiting, so take on the challenge!​
  • HOT How do I upgrade Heroes and Soldiers?
    Heroes and Soldiers can earn EXP by clearing stages or using EXP Pills. The basic stats increase as they level up.

    They can also be promoted to increase their level further. The higher the Promotion Level, the more skills they can use and upgrade.

    You can only upgrade one skill for Soldiers.​
  • HOT How can I check my CS Code?
    You can check your CS Code by following the method shown below.
    Make sure to enter your CS Code when you submit an inquiry!

    1. Run Ace Fishing: Crew
    2. [Menu] → [Settings]
    3. Select [Hive Account Settings] and enter your password
    4. Check the CS code at the top​
  • HOT I want to log in with a different account.

    You can find the [Log Out] function in the in-game settings.

     

    The Log Out button can be found via Summoner Selection → Enter Game → Top-right menu → Settings at the bottom

    You cannot log out from the server selection or Summoner selection screen.

    You must select a Summoner and enter the game first.

     

    Select a platform to sync, and you can easily remove sync by pressing the synced platform again.

     

    Make sure you don't get confused between Log Out and Remove Sync, as they are separate functions. 

  • HOT I didn't get my pre-registration reward.

    Thank you for pre-registering The Walking Dead: Identities.

     

    Event rewards have been sent to your Inbox.

    Please check your Inbox after finishing the tutorial.

    If you haven't still received the reward in your Inbox, please send us a ticket to 1:1 inquiry! 

  • HOT Where can I find my PID?

    You can find your PID by following the instruction below. 

    Please make sure to enter your PID when sending an inquiry!

     

    ① Start IDLE LUCA app

    ② Settings → Account

    ③ Check your PID 

  • HOT I've forgotten my password.

    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 

    After verifying your email address, you'll receive a temporary password.

     

    If you forgot the password for your social media account, please use the password search function on the corresponding social media website. 

  • HOT The crystal production speed has slowed down.

    Producing too many Crystals a day slows down the production speed, and the production speed recovers at midnight every day.

     

    [Production Speed Up] increases the production speed.

    Or when you buy a product that increases the number of [Available Crystals] in the Shop, you can produce the Crystals at the same speed until you use up all the daily number of available Crystals. 

  • HOT I accidently reset the data. Is it possible to restore it?

    If you've reset the data by using the [Reset Game] button in the in-game settings, the data cannot be restored.​

  • HOT What is a Purchase Ticket?

    It is an item you can use to enjoy the finished stories.

    When you use it, you will get to own the episode permanently, so you can read it again at any time. 

  • HOT I've forgotten my password.

    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 

    After verifying your email address, you'll receive a temporary password.

     

    If you've forgotten the password for your Social Media accounts such as Facebook or Google, please use the password reset functions on those homepages.​ 

  • HOT I've forgotten my password.
    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 
    After verifying your email address, you'll receive a temporary password.

    If you've forgotten the password for your Social Media accounts such as Facebook or Google , please use the password reset functions on those homepages.​
  • HOT I want to make my hero stronger.

    You can make your hero stronger by upgrading the hero's skills. 

    For skill upgrade, you need Scrolls and Coins available from the mission.

     

    In addition, obtaining masks and pets, and raising the hero level also helps. 

  • HOT What is Hive membership?
    Hive is an integrated platform service that connects the world. You can use just one Hive account to access all the games that are serviced by Hive.
  • HOT How can I get a Hero?

    After completing the stage clear gauge, you can receive a reward box.

    The reward box can contain heroes and stars.

     

    Heroes can also be obtained through the [Hero Draw] by using stars.

    Stars can be earned through sub-missions. 

  • HOT What is [Wannabe]?

    [Wannabe] is a virtual social media platform that exists in Wannabe Challenge.

    You can obtain posts to upload on your Wannabe and comment on other guy character's feed!

     

    Become a fashion star on Wannabe Challenge! 

  • HOT The player level stopped increasing.

    If you reach the designated Best Stage, the player level will be increased.

    Go to [player info] to check the goal stage for level ups.

     

    Because player level isn't increased with EXP, please remember that you have to clear the designated stage to increase the player level. 

  • HOT I Want to Know More about Nth Anniversary Titles.
    Each title available for our anniversary isn't tied to the Fishing Master’s release date but is based on the date you created your character. 

    After a certain period, the [Upgrade] button becomes activated for your title, allowing you to obtain an upgraded title.
  • HOT I've forgotten my password.
    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 
    After verifying your email address, you'll receive a temporary password.

    If you've forgotten the password for your Social Media accounts such as Facebook, Google or Apple, please use the password reset functions on those homepages.​
  • HOT I made a purchase but did not receive my items! (Google)

    If you did not receive your item after purchasing, please try closing your game completely then logging in again or try re-visiting Shop.

     

    If you still did not receive your purchased item, please answer the questions below and contact Customer Support (https://www.withhive.com).

     

    ■ Customer Support Ticket Format

    Market: Google

    Purchase account information: Google email address

    Purchase date:

    Purchase amount:

    Account information: Game server / game nickname / CS CODE

    Request: Please send me my purchased item(s) 

     

    * How to check your CS CODE

    : Login to game → menu (upper right corner) → System → Account → CS CODE (right beside profile picture)

    * How to check your Google account

    : Visit Google Play Store → Menu → Account

     

    ※ It might take some time to send you your purchased items. Thank you for your understanding.​ 

  • HOT I didn't receive my Daily Rewards.

    The daily rewards will be given until the 31st of every month and will reset on the 1st of every month. 

    Please contact our Customer Support through the 1:1 inquiry with the specific date that you didn't receive the daily rewards to check the history of the rewards that were sent to you. 

  • HOT Will my game progress during CBT carry over to the global launch as well?

    Unfortunately, any game progress during CBT will be deleted upon global launch.​

  • HOT I can not login on Hive, My ID and Password gets erased.
    If your entered Hive ID and Password gets erased by tapping "Login" button.
     
    In order to resolve this issue, please follow the below direction:
     
    1. Find "Android System WebView" from the Google Play store.
     
    2. update the app "Android System WebView" to its newest version.

    3. Completely close Dragon Blaze,

    4. Clear Cache, History, and activate the game again.

    If the issue still remains after you have tried the above instruction, please contact our Gamevil Customer Support Representative​​ with the following information:

    Hive ID:
    Hive Registered Email:
    CS Code:
    Server:
    Character name/level:
    Device:
    OS Version:

  • HOT I don't see any player cards in the Player Combination.
    If any of the following conditions exist, it will not be exposed as a combination material.
    Please check the state of the player card you plan to use as a material.

    ① Card is locked
    ② Card with a trainer registered
    ③ Card used for league mode, battle mode, or club battle lineups
    ④ Card in backup player reserve
  • HOT I didn't get my purchased item. What should I do?
      If you have any trouble getting a hold of the weapons or materials needed make you into a champion, 
    follow the directions below:

    (Apple)

    Take a screenshot of your iTunes purchase history and send it with a brief explanation to our payment 
    support team here: https://www.withhive.com/help be sure to fill out all fields.

     
  • HOT Do not share your login data/personal information
    We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.
    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.
    The main rules are as below, but not limited to.

        1. Never share your CS CODE, Hive ID, and passwords with anyone!
        2. Avoid logging into your account on someone else's device. 
        3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information. 
  • HOT What is a CS code and where do I find it?

    CS code is your “digital ID”. CS code allows us resolve your technical problems by identifying and investigating your character(s) and current status within the game. 

    To find your CS code, go to “Game Settings” icon at the top right corner of the screen from the lobby. Then select “Game Info” and find your CS code. 

  • HOT Is there a way I can lock my Heroes?
    Select the Hero in the Hero Menu and tap on the Lock Icon on the right to lock your Heroes.
  • HOT It says that my account is restricted and I cannot log into the game.
    If the restriction is followed by our Terms of Service, the reason for your account restriction will be shown on the popup window at the start of the game.
    Please provide us the following information if you have more concerns.

    1. Hive ID or game nickname
    2. Server
    3. Details of your issue

    ■Hive Terms of Service (http://terms.withhive.com/terms/policy/view/M14)
  • HOT I failed to power up my rod/reel, but it still took my coins and Premium power up tickets
    Upgrades made with gold coins and Premium Tickets have a chance of failure and your coins will be used up.

    The chance of failure goes up with the item grade, level, # of power-ups, etc. You may have never noticed or known that there was a chance of failure because your upgrades have been successful to this point, but it is a part of the game.

    Brief explanation of 3 types of power ups:
    - Advanced power ups (uses cash): Increases damage and extra properties (100% success rate)
    - Standard Power-up (Basic and Premium)
    * Basic (uses gold): Increases damage only (has a chance of failure)
    * Premium (uses gold and premium power up tickets): Increases damage and extra properties (has a chance of failure)

    ******The gold and premium power-up tickets will always be taken regardless of success or failure.******
  • HOT How to log in R.O.H.A.N.: The Vengeance?

    ​■ Make sure you have registered on our website and confirmed the verification email.

    ■ After launching the game, you will be taken to the login screen. You must have a valid Username and Password to play R.O.H.A.N.: The Vengeance

    ■ Enter your login information and click on LOGIN.

    ■ Select a Server that you want to play on and Click on CONFIRM.

    ■ The game will now log you in to the R.O.H.A.N. servers.

  • HOT I made a payment, but the item was not delivered.

    Occasionally, due to network or system issues, the purchased items may not be delivered immediately.

    Please follow the instructions below to check if the items are delivered.

    [How to Receive Undelivered Items]
    1. Completely close the app and restart it.
    2. Go to the [Settings] page in the game and tap [Restore Purchases] at the bottom.

    If you still haven't received your purchased items after following the steps above, please contact customer service for assistance. 

  • HOT I need help when I have too many orders.
    When you serve [Egg Tart] to a customer, the customer's patience gauge fills up.

    If there are a lot of customers waiting for their food, consider using [Whale Time].
    Everyone will be happy to wait for their turn.​
  • HOT I don’t remember my account information.

    If you lost your 'Friends Match: Tower Defense' account linked to Google, you can visit the Google homepage or the application and check your linkage process directly.


    ■ Check Linkage with Google

    1. Sign in with Google

    2. Click [Account] ▶ [Google Account] ▶ [Security] ▶ [Third-party apps and services]

    3. Check [Friends Match: Tower Defense] connection


    ※ Please check all if you have multiple accounts.

    ※ We do not have access to your linked accounts regarding login information such as password.​ 

  • HOT Tell me how to change teams.
    You can change teams with an item called [Team Change Ticket] that you can purchase at the Store.

    Only the team and uniform will change, and the Players you possess will remain intact.
    However, if you change teams, you must start over from year 1 in League Mode.​​
  • HOT I did not receive an in-app purchase.
    The delivery of purchased items may occasionally be delayed due to issues with the network connection.
    Please try refreshing the purchase with instructions below.
     
    [Solution]
     - Please exit the game completely and try re-opening the game again

    You need to use the device where the problem occurred to access the app downloaded from the same market and proceed.
    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

    [Required Information]
     1. Nickname
     2. Package name and date of purchase
     3. Your request (receive the items or cancel the purchase)
     4. Purchase information by market
      ① Google Play Store: Google Account, Transaction ID
        ✔ Google Account: Launch the Play Store app → Select your profile picture
        ✔ Transaction ID: Connect to Google Pay → Select purchase
      ② Apple App Store: Purchase history list screenshot
        ✔ PC: iTunes → Account → View My Account → Purchase History → View All
        ✔ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History​
  • HOT Can I continue playing on another device? Tell me about account sync.
    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    You have the option to link through Hive Membership, Google, Google Play, or Apple, or even link all of them.

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!
    We recommend that you sync at least 1 account.​
  • HOT What is Soul Sphere Gauge?
    When the Soul Sphere gauge is activated, you can obtain various items such as Weapons, Hair, Face, and Costumes.

    As you progress through the stages, the Soul Sphere gauge gradually fills, and once it's completely filled in a deep violet color, simply give it a tap!
    Equip high-grade Parts for some epic battles!​
  • HOT I've forgotten my password.

    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 

    After verifying your email address, you'll receive a temporary password.

     

    If you've forgotten the password for your Social Media accounts such as Facebook, Google or Apple, please use the password reset functions on those homepages. 

  • HOT Can I continue playing on another device? Tell me about account sync.
    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    You can select between Hive membership, Google, Apple, or you can choose to sync to all of them.
    You can sync or remove sync in the in-game settings.

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!
    We recommend that you sync at least 1 account.​
  • HOT What are Gear?
    You can enhance the basic stats of your Heroes and Soldiers by equipping them with Gear.

    Heroes can equip up to six pieces of Gear, in addition to their Exclusive Weapon, while Soldiers cannot equip any Gear other than their Exclusive Weapon.

    Use Enhance Stones and Gold to enhance Gear and boost their stats.​
  • HOT Tell me about crew members.
    There are two types of crew members: Fisher and supporter. You can form a team with one fisher and two supporters to embark on your fishing adventures.

    Each crew member has one of three special types (Strength, Agility, Life) and one of two area types (Seawater, Fresh Water) in addition to their base stats.
    Depending on the crew's attributes, you can receive additional effects when upon departure, such as:

    Special Type: Increases ATK when the crew member's special type matches the target fish's type
    Are Type: Increases DEF when the crew member's area type matches the fishing spot's type (Seawater or Freshwater)

    Furthermore, you can earn bonus stats along with rewards in the Crew Story that unlock stories based on various conditions, such as crew acquisition and level-up.​
  • HOT I forgot my password.

    If you lost your Hive membership password, use the [Find Password] button at the bottom of the login page.

    You can verify your email and receive a reset password.

     

    If you forgot your password for synced accounts such as Google and Facebook, please visit their page and use the find password function. 

  • HOT I didn't receive the temporary password email. What should I do?

    Please make sure to check your email account's Spam, Junk, or Promotion email folders for the temporary password email.

    Please also mark the "@withhive.com" domain as a trusted sender. 

    If you've whitelisted Hive and are still not receiving the temporary password email, please contact us via 1:1 inquiry for further assistance.​ 

  • HOT I cannot produce Crystals even when I have Crystals.

    There's a MAX limit on the amount of Crystals that can be produced per day.

    If you reach the MAX daily production limit after the production speed has been slowed down 2 times, Crystals can't be produced anymore.

    The producible Crystal amount is restored at midnight each day. 

  • HOT I want to change my team name.

    You can change your team name using [Team Name Change Ticket].

     

    When you create an account, you will receive 1 Team Name Change Ticket to your Inventory.

    Afterwards, you can purchase them only once a month by visiting Shop  → Item.

    Purchased Team Name Change Tickets will be sent to your Inbox and can be used at your Inventory.

     

    Your team name must be between 2 and 15 characters and cannot contain slang, spaces and some special characters.

    You cannot use team names that already exist. 

  • HOT I can't update the game from the market.
    You can update to the latest version from the following places.

     ■ Google Play Store
      ① Close the game and open the [Play Store] → Profile on the top right
      ② Go to [Manage apps & device]
      ③ Check [Updates available] or [See details]

     ■ Apple App Store
      ① Close the game and open the [App Store]
      ② Profile on the top right 
      ③ Pull the page to the bottom to refresh the page​
  • HOT I want to buy an outfit.

    Costumes can be acquired as you progress the story.

    You can check the outfits you own in the closet of each story.

     

    Don't worry if you haven't acquired the outfit!

    You can get it by playing the episode again. 

  • HOT I've forgotten my password.
    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 
    After verifying your email address, you'll receive a temporary password.

    If you've forgotten the password for your Social Media accounts such as Facebook, Google or Apple, please use the password reset functions on those homepages.​
  • HOT I didn't receive the temporary password email. What should I do?

    Please make sure to check your email account's Spam, Junk, or Promotion email folders for the temporary password email.

    Please also mark the "@withhive.com" domain as a trusted sender. 

    If you've whitelisted Hive and are still not receiving the temporary password email, please contact us via 1:1 inquiry for further assistance.​ 

  • HOT I didn't receive the temporary password email. What should I do?
    Please make sure to check your email account's Spam, Junk, or Promotion email folders for the temporary password email.
    Please also mark the "@withhive.com" domain as a trusted sender. 
    If you've whitelisted Hive and are still not receiving the temporary password email, please contact us via 1:1 inquiry for further assistance.
  • HOT What happens when the hero level increases?

    You can increase the hero level by clearing missions and earning XP.

    The higher the hero level, the more types of pets you can purchase.

    Battle stats also increase! 

  • HOT How do I sign up and log in?

    You can link your game data to a Hive ID and Social Media accounts through Game Settings.

     

    If you have a Hive ID, you can link your game to your Hive ID using the email address registered to your Hive account.

    If you do not have a Hive ID, you can create one by tapping on the Hive Sync Account option and selecting [Sign Up] on the login page.

     

    You can also easily link your game to your Facebook, Google Play, or Apple accounts.

    If you're still playing with a guest account, make sure to sync your game and keep your data safe.

    Connecting your account ensures that you won't lose your data even if you change devices!

  • HOT I can't choose which hero I want to play.

    Depending on the stage, heroes of different classes will appear.

     

    You cannot choose which class of hero to use on the field but you are able to choose the type of hero by going to [Menu → Equip Hero] 

    Heroes of the same class can only have one type equipped. 

  • HOT How do I get Evermores?

    You can get Evermores from [Evermore Summon] or from collecting [Evermore Pieces].

     

    There are 3 different summoning places in [Evermore Summon]: [Normal, Advanced, Infinity], and each place give out different range of Evermores.

    You can tap on [Obtainable] to see which Evermore you can get from each summon.

     

    [Evermore Pieces] can be obtained from [Normal Evermore Summon] and a certain stages in [His Story]. 

    Or you can also trade them with Stars from [Fame PvP].

     

    Each Evermore is classified into 5 ranks: [N, NH, R, SR, SSR]. 

  • HOT The production speed of eggs has slowed down.

    Producing too many eggs in a day will slow down the production speed. The production speed of eggs is restored at midnight each day.

    Using [Hatch Speed Up - with Gems] will speed up the egg production to the original rate, allowing you to produce eggs faster.

    When you buy a product that increases the number of [Available Eggs] in the Shop, you can hatch the eggs at the same speed until you use up all the daily number of available eggs. 

  • HOT I did not receive the password email.
    Your email registered with Hive membership may have opted out from receiving emails or could have moved the email to Spam.
    If you haven't opted out from receiving the email or moved it to the Spam, please submit a 1:1 inquiry.
  • HOT My payment keeps failing.

    Purchases you made on Talion are processed through Google and Apple.

     

    Please contact your Market (Google or Apple) if you have trouble authenticating payment information.​ 

  • HOT How do I recover lost data from a guest account?

    Users who have lost guest account data and can verify a few pieces of information are allowed a one time recovery of lost data to a new Hive account. 

     

    Using the same device used for the guest account, please create a new Hive ID and game account before submitting an inquiry with the following information.

     

     

     < Required Information > 

     

    1. Do you agree to allow your Hive account to be linked one time? (Yes/No) :

     

    2. Guest Account Game Info : 

      (Username / Occupation / Currency Owned / Date(s) Accessed)

     

    3. Game Info Created on New Hive ID : 

      (Username / Occupation / Currency Owned / Date(s) Accessed)

     

     4. Other Info : 

     

    * If you were using a device you can no longer use at the time you used the guest account, please fill out the information below as well.

      

    5. Device Info :

      (Name of the previously used model / Mobile number)  

     

    6. Payment Info : 

      (Market used / attached iTunes purchase history)

     

    * Please fill out the requirements with as much detail as possible for a quicker turnaround.

  • HOT Does the storyline of 'ArcheAge Begins' connect with the storyline of 'ArcheAge' online?
    ArcheAge Begins' is a story about an expedition to find the Garden of Auroria, and the makings of explorers who became gods and heroes. 
    Although it does not directly relate to the online story, players who enjoyed the online 'ArcheAge' will definitely be able to enjoy this story taking time in thousand years back. 
  • HOT How do I recover my lost account?
    You may contact our Customer Support Team at

    https://www.withhive.com/help/faq and a support representative will 

    get back to you as soon as possible. Be sure to provide your ID, CS Code, 

    Server, and any other relevant information in order to ensure a swift and secure 

    recovery. 
  • HOT My game is crashing and getting network error. What do I do?
    For crashing and/or network issue, our first recommendation is to follow below steps.

    -Force close the app
    -Clear the cache
    -Power down your phone and turn back on
    -Do not run any apps in the background
    -Re-open the app
     
    Please try on stable WiFi connection. 
  • HOT I tried to evolve my equipment but it failed and took everything!
    When attempting to evolve a reel, the success rate is shown on the screen before you confirm the evolution.

    This means that there is a chance for an unsuccessful evolution.

    All of the materials will be used up regardless of whether the evolution was successful or not.

    ******In order to boost the success rate, use powered-up material. The higher the material is powered up, the higher the success rate will be. (This only applies to the materials used and not the equipment being evolved)******
  • HOT My device gets too hot and my battery drains too fast when I play the game. What can I do?
    Try using the Powersave Mode by going to Settings.
  • HOT How do I delete my account?
    Only the user can delete their own account. You can go to http://www.withhive.com/auth/login to sign into your account and delete it on the profile setting's page. The account will remain for 30 days in case you change your mind. The email address tied to the account cannot be used for another account for 30 days. If you have any other questions, let us know.
  • HOT I can't sync my account. What should I do?
    Here's some troubleshooting you can attempt if you're experiencing account sync failure.

     ■ Google Play Store
      ① Update [Play Games] app to the latest version
      ② Device [Settings] → [Accounts and backup] → [Manage accounts] → Delete and add the account again
      ③ Device [Settings] → [Apps] → [Google Play Games] → [Storage] → [Clear data/cache]
      ④ Open the [Play Games] app → Log in with the Google account you wish to sync → Log in to the game and sync your account

     ■ Apple App Store
      ① Device [Settings] → [Game Center]
      ② Set up [Game Center] →  Continue → Sign In​
  • HOT Can I continue playing on another device? Tell me about account link.
    Account link ensures that your game data is safely stored and enables you to continue playing on another device.

    You can select between Hive membership, Google, Apple, or all of the above.
    Account link can be enabled or disabled in the in-game settings.

    Guest data will be deleted if you reinstall the game or reset your device, so protect your data with account link!
    We recommend that you link at least 1 account.​
  • HOT How Do I Download STARSEED: ASNIA TRIGGER?
    You can download STARSEED: ASNIA TRIGGER using the links below:

     ■ Download Links
      - [Google Play Store]
      - [Apple App Store]
  • HOT Tell me about the TinyTAN Time.
    TinyTAN Time is far more unique than other boosters.

    Customers that are delighted to hear BTS songs stay longer at the restaurant.
    Chefs will be able to cook more cheerfully and wonderfully.​
  • HOT I would like to cancel the payment product.

    Based on refund policies, cancellation and refund of payment may not be processed if 7 days have passed from the payment date.

    Also, cancellation and refund may not be possible which case fits with the below condition even within 7 days.​


    ※ Cases where your payment cannot be canceled


    1. Unused products that have passed 7 days since the payment date

    2. Products already used within 7 days of payment date

    3. Product that starts to be used immediately after charging

    4. If you have used additional item

    5. Products with additional benefits, etc

    Please check the above cancellation conditions, and for further inquiries, please fill out the required information below and submit it to the customer center.


    ​■ Required Information

    1. Nickname :

    2. Payment product :

    3. Payment amount :

    4. Payment date :

    5. Order number :

    6. Acceptance of product recovery : "I agree." or "I do not agree"

    (If you do not agree, we cannot cancel the payment)


    ※ We can process your inquiry more accurately If you attach a screenshot of the purchase details page showing the order number.


    ※ How to check the Transaction History (Google Play Store)

    1. Access Google Payments  (Link: https://pay.google.com)

    2. Login to Google Account

    3. Select [Subscriptions] ▶ [Other purchase activity] ▶ [View purchases]

    4. Find your purchased item

    5. Check Purchase Date, Item, Price, Transaction ID, etc.

    (Transaction ID in the form of GPA.1234-1234-1234-12345)​ 

  • HOT I did not receive the password email.
    Your email registered with Hive membership may have opted out from receiving emails or could have moved the email to Spam.
    If you haven't opted out from receiving the email or moved it to the Spam, please submit a 1:1 inquiry.
  • HOT Can I use my existing account even if I change my device?
    You can log in with your existing account through Game Connect login for Android and Game Center login for iOS. 

    If you log in with the same Google or Apple account after changing your device, you will be connected to your existing account. If you use a Hive membership to log in, you can access your existing account regardless of your device type.

    However, if you switch from an Android device to an iOS device, or vice versa, without linking your account to Hive Membership, you won't be able to connect to your existing account.

    If you use a guest account, your data may be lost, and it may be impossible to retrieve the account. Therefore, make sure to link your account to avoid losing your data.
  • HOT I can't sync my account. What should I do?
    Here's some troubleshooting you can attempt if you're experiencing account sync failure.

    ■ Google Play Store
     ① Update [Play Games] app to the latest version
     ② Device [Settings] → [Accounts and backup] → [Manage accounts] → Delete and add the account again
     ③ Device [Settings] → [Apps] → [Google Play Games] → [Storage] → [Clear data/cache]
     ④ Open the [Play Games] app → Log in with the Google account you wish to sync → Log in to the game and sync your account

    ■ Apple App Store
     ① Device [Settings] → [Game Center]
     ② Set up [Game Center] →  Continue → Sign In

    If issues persist, please submit a 1:1 inquiry.​
  • HOT What is Shelter?
    Within the Shelter, you can build objects like the Wardrobe, Fireplace, and Relic Holder.
    Over time, these objects yield various currencies for you.

    You can also make use of Alchemy to craft Parts and materials in the Shelter.​
  • HOT I did not receive the password email.
    Please check if the email you registered the Hive membership with has blocked the incoming email or filtered the email as spam.
    If the above are all not your case, please send us a ticket through 1:1 inquiry.​
  • HOT I did not receive the password email.

    Please check if the email you registered the Hive membership with has blocked the incoming email or filtered the email as spam.

    If the above are all not your case, please send us a ticket through 1:1 inquiry. 

  • HOT I did not receive the password email.
    Please check if the email you registered the Hive membership with has blocked the incoming email or filtered the email as spam.
    If the above are all not your case, please send us a ticket through 1:1 inquiry.​
  • HOT I forgot my password.
    If you lost your Hive membership password, use the [Find Password] button at the bottom of the login page.
    You can verify your email and receive a reset password.

    If you have lost the password for an account linked to services like Google or Apple, please use the password recovery feature on the respective website.
  • HOT I forgot my password.
    If you lost your Hive membership password, use the [Find Password] button at the bottom of the login page.
    You can verify your email and receive a reset password.

    If you have lost the password for an account linked to services like Google or Apple, please use the password recovery feature on the respective website.
  • HOT What are World Map Scenarios?
    Tap the Enter Scenario button to enter battle stages. Once all stages of a scenario have been cleared, the next scenario will be unlocked.

    Once each scenario has been cleared, the next difficulty will be unlocked. Difficulty levels include Normal and Hard, with progressively stronger enemies appearing at each difficulty.

    Clear stages to earn various rewards!​
  • HOT What are the differences between each fishing mode?
    In Ace Fishing: Crew, there are three main play modes: Story Mode, Local Fishing, and Investigation. 
     
    Story Mode is a stage-based play mode where you can follow the story of Ace Fishing: Crew and unlock various contents by clearing stages. 
     
    Local Fishing is a play mode where you consume Regular Fuel to go fishing and pursue the rare fish species called "Shadow Fish" and "Storm Fish."
    If you succeed in catching these special fish in Local Fishing, you can obtain special rewards. 
     
    Investigation Mode is an automatic play mode where you use Investigation Fuel to go fishing. In this mode, you can obtain Shards essential for equipment power-ups.
    The amount of Shards you acquire determines the calculation of Pamos Points, so make sure to play the Investigation Mode to grow quickly.​
  • HOT How do I change my password?

    Here's how to change your Hive membership password.

     

     1. Open [Summoners War: Chronicles] on mobile

     2. [Menu] → [Settings] → Profile Picture

     3. [My Page] → [Account Settings] 

     4. Enter current password → [Password]

     

    [My Page] is only available on mobile.

    Update your password regularly to keep your account secure! 

  • HOT I didn't receive the items I purchased.

    Sometimes, the items purchased may not be sent immediately due to unstable conditions such as delayed network connection.

    Please refer to the following resolutions below:

     

    ■ How to resolve

     ① Closing and restarting the game.

     ② Enter the main lobby page of the game.

     

    If the item is not given after trying the steps above, please repurchase the item to use it.

    Within 30 days after the Beta Test is over, all purchases for paid services will be automatically canceled.

  • HOT What can I do when the game is slow?
    Adjust [Fairy ATK] and [Antialiasing] at [Settings].
    However, please keep in mind that Fairies will not attack if you turn off [Fairy Attacks].

    If you want smoother gameplay, select [No Limit] on Settings> FPS.
    However, it may heat up your device and increase the battery consumption.
  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    [Troubleshoot a Failed Purchase]

    1. Please exit the game completely and try re-opening the game again

    2. Check your inbox

     

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    [Required Information]

    1. Player ID, Server

    2. Package name and date of purchase

    3. Your request (receive the items or cancel the purchase)

    4. Purchase information by market

      ① Play Store: Google Account, Transaction ID

        ▷ Google Account: Launch the Play Store app → Select your profile picture

        ▷ Transaction ID: Connect to Google Pay → Select purchase 

  • HOT What is Regular League?

    It is a mode in which you can play against other NBA teams according to the season schedule.

     

    The league schedule consists of a full league of 72 games, a half league of 36 games, and a postseason that skips the league.

    The more games you play, the more prize money you get.

     

    The tiers of Regular League consist of Rookie → Pro → All-Star → Hall of Fame → Legend, each of which is divided into three tiers.

    The higher the tier, the higher the difficulty level. 

  • HOT I want to know my Gem usage history.

    If you select the Menu button on the top left of the main screen, you can go to your [Gem History].

    You can see both the Gems charged and the Gems used.

     

    However, since old records are regularly deleted, there may be a difference between the purchase history and usage history. 

  • HOT I didn't receive the temporary password email. What should I do?
    Please make sure to check your email account's Spam, Junk, or Promotion email folders for the temporary password email.
    Please also mark the "@withhive.com" domain as a trusted sender. 
    If you've whitelisted Hive and are still not receiving the temporary password email, please contact us via 1:1 inquiry for further assistance.
  • HOT Please tell me about the Co-op Battle.

    It's a mode where you combine forces with the matched opponent to defeat the enemy.

    You can randomly match your opponent in quick co-op battle, and you can also play with friends in co-op battle with friends.

     

    Enemies will get stronger as you progress to higher rounds and bosses will appear in certain rounds!

    When you open the Co-op Bottle by collecting the co-op bottle pieces that are given as a reward, you can get various rewards.​ 

  • HOT Please tell me the minimum specifications required to play Eggmon League.

    Eggmon League can be downloaded from the Google Play Store.

    It supports devices with Android 6, RAM 1G or higher.​ 

  • HOT Please tell me about masks.

    There are [Common → Rare → Epic → Legendary] grade masks.

    The higher the rank, the more special abilities are applied, and the abilities become stronger with upgrades. 

  • HOT How can I manage my synced connections for the game?

    You can manage your synced accounts in Game Settings.

    Keep in mind that you'll need at least one account synced at all times so that no data is lost.

    When changing your synced accounts, be sure to first sync the account you would like to use before unsyncing any accounts.

     

    Please note that your game can be synced with multiple types of Social Media accounts at a time. 

  • HOT What is the Book?

    The Book shows what you have encountered in-game, such as barricades and monsters.

     

    If you achieve the required amount for the Elimination Count, you can win rewards. 

  • HOT The Evermore card I picked from [Normal Evermore Summon] disappeared.

    Among the items you get from Normal Evermore Summon, [pieces] for SSR or SR Evermores are included.

    Please do not worry as summoned cards or pieces cannot disappear.

     

    [Main Page → [Evermore] icon on bottom left → Select [Piece] to see the number of pieces you got. 

  • HOT I can't hatch more eggs.

    If you produce too many eggs, the production speed will be decreased by phase and eggs won't be produced and hatched in the end.

     

    Since there's a limit to the number of eggs you can produce in a day, please wait until the next day to produce eggs again. 

  • HOT Is it possible to restore data which I reset by mistake?

    It is impossible to restore game data once you reset the game. 

  • HOT My heroes are not leveling up.
    You can level your heroes only up to the level of your leagues. 
    You can check the level of your league in the top left corner of the main menu. 
    You can also change the league name/banner/symbol at any time by clicking on the league icon in the top left corner. 
  • HOT Failed/Missing Purchases

    If you encounter any purchases that haven't gone through, please provide the following: 

     

     Google PlayStore/iTunes AppStore.

     1. Google Wallet email address or a screenshot of the iTunes purchase history 

     2. Google Order Checkout Number for the transaction 

     3. Hive ID/Nickname 

     4. Server

     5. Purchase date and item/package name

     6. items credited or refunded?

     

     [How to find order details]

     1. Google PlayStore

     - Google Wallet site: www.google.com/wallet -> Login

     - Check for Email tied to that account and the Order Checkout Numbers

     

     2. Appstore

     - iTunes install : www.apple.com/kr/itunes -> start and login

     - Account information -> Screenshot purchase history​ 

  • HOT What are some key terminologies that I should know before going into the game?
    Gold : In-game soft currency that can be used to purchase potions, enchant, reforge affixes, re-roll values, and learn new skills.

    Karat : In-game hard currency that can be used to purchase avatars, open chests, learn skills, and enchant items.

    Stamina : Stamina is consumed to play the stages, and 5 Stamina are recharged every 30 minutes. If you don't want to wait, you can purchase Stamina with Karats or receive them as a gift from friends.

    Sapphire : Sapphire is consumed to play Monster Wave. You can receive them by clearing stages or purchasing them in the Shop.

    Brawler's Badge : A Brawler's Badge is needed to enter the Arena. They are dropped in Monster Wave or you can purchase them in the Shop.

    Versus Challenge Ticket : 10 tickets are given every day at 2PM PDT, and they can be shared by all characters linked to the account. A Challenge Ticket is needed to participate in Versus.

    Stage Mode : You enter stages using Stamina, and you will receive EXP and rewards for clearing stages.

    Monster Wave : Sapphire is consumed to play Monster Wave. You fight wave after wave of monsters, and you will receive rewards depending on the total headcount of monsters killed.

    Arena: Fight one-on-one with another user and receive rewards based on points earned.

    Socket : Equipping jewels into sockets will increase your character's stats. You must have an empty socket to equip a jewel.

    Quests : Missions you must fulfill.

    Treasure : Treasure chests that produce random items. Can be opened with keys or 
    Karats.

    Avatars : A fashion statement as well as a way to increase your character's stats.

    Craft : The function of creating new weapons, armor, or accessories out of crafting material.
     
    Enchant : The function of leveling up the character's weapon, armor, or accessory. 
  • HOT I accidentally Powered-up the material Hero with the target Hero. Can it be restored?
    It is impossible to restore the Heroes. Please make sure to check before proceeding with Power-ups.
  • HOT What is an elemental match?
    Elemental matches drop elementals used for evolving. (The higher level of dungeons drop higher level elementals)

    Monday: Dark
    Tuesday: Ardor
    Wednesday: Ice
    Thursday: Whirlwind
    Friday: Light
    Weekend: Swirlies
  • HOT I accidentally reset my account, can I get it restored
    Resetting data can wipe out all data on the account so it may not be possible to restore any lost data. Please make sure to read the confirmation window beforehand. Please make sure to provide the following information and we can then verify if restoration is possible

    1. Hive ID
    2. Level before the reset
    3. Date of the reset
  • HOT How to create a character?

    ■ You will now be taken to the Character selection screen. You can now choose to play as an existing character or create a new one. Each account may have up to 4 characters.

     

    ■ Choosing a Class:

    Click on CREATE at the character selection screen to create a new character.

    You will be taken to the Class selection screen to pick the class of your choice.

    Click on NEXT once you have chosen your class.

     

    ■ Customize your Character:

    You can now choose to customize your character by changing the look of his face and the style of his hair.

    Use the Zoom and Rotate Controls to view your character from different angles.

    Type in your character's name and choose the area where you wish to begin your quest, the default is the tutorial zone.

    Click on Next to continue.

  • HOT How do I download the game?
    Here are the download links for BTS Cooking On: TinyTAN Restaurant.

     ■ Download Now
      - [Google Play Store]
      - [Apple App Store]
  • HOT How can I withdraw (delete) my account?

    You can delete your 'Friends Match: Tower Defense' account by following the steps below.

    - Click the menu(≡) of the upper right corner of the game ▶ [Settings] ▶ [Account] ▶ [Withdrawal]

     

    ※ All game data including the characters will instantly be deleted after the withdrawal, and recovery will be unavailable in any case.​ 

  • HOT I've forgotten my password.
    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 
    After verifying your email address, you'll receive a temporary password.

    If you forgot your password for your Google, Apple, or other social media accounts, use the respective website's password recovery feature.​
  • HOT I'd like to know more about summon types and their respective drop rates.
    You can summon Classes, Skills, Allies, and Relics.

    When you tap the (%) button, you can also view their drop rates.
    With each summon, the Summon level increases, which boosts the chances of obtaining Mythical, Legendary, and Epic grade items!​
  • HOT How do I change my password?
    Here's how to change your Hive membership password.

     ① Launch Minigame Party: Pocket Edition
     ② Tap the [Menu] button located at the top right on the main screen
     ③ [Settings] → [Account]
     ④ Tap the profile icon, then select [Hive Account Settings]
     ⑤ Enter your current password, then choose [Password]​
  • HOT How do I organize an army?
    You can deploy Heroes and Soldiers for stage battles.

    Please note that you can only deploy identical Heroes and Soldiers in one army.​
  • HOT What can I do at the restaurant?
    You can develop and sell dishes at the restaurant using the fish you acquired through fishing to earn Gold. Automatic selling of the dish will begin upon collecting the specified fish for each dish and developing the recipe.

    Fish are used as an ingredient for food research, and having a meal before fishing gives you meal effects.

    You can acquire a certain quantity of dishes upon developing recipes, and subsequent food research grants dishes with a fixed change. As you level up the recipe through food research, you can earn higher revenue and better meal effects.​
  • HOT I haven't received an item that I purchased.

    If the network is unstable, you may experience an issue where items are not sent immediately after purchase.

     

    You can receive the item(s) by exiting the game completely and opening the game again.

    You must log in with the same device and market app that was used to make the purchase.

     

    If you still haven't received your items, access the game with the account you made the purchase with and submit an inquiry via 1:1 inquiry! 

  • HOT How can I power up my Valkyries?
    There are several ways to make your Valkyries stronger as below.

    - Level Up Valkyries
    - Upgrade Valkyries
    - Evolve Valkyries
    - Collect Essence
    - Upgrade Guide
     
    The Stats of a Valkyrie are composed of [basic stats x additional stats + additional fixed stats].
    Therefore, the higher the basic stats, the stronger it can be when additional stats are raised.

    Basic stats of a Valkyrie can only be raised through level-up and evolution.
    The higher the rarity of a Valkyrie, the more powerful her basic stats are, and she can also get the greater basic stats upon level-up and evolution.
  • HOT How can I check my Player ID?

    You can check your Player ID by following the method shown below.

    Make sure to enter your Player ID when you submit an inquiry!

     

    ① Log in to Idle Luca

    ② Go to the [Profile] in the upper left corner

    ③ Check the number displayed next to the ID 

  • HOT What is Lineup Effect?
    You can obtain bonus stats by placing players of the same team, region, grade, and special types such as All-Star and Signature in the lineup.

    Lineup effects can be stacked, and the applied bonus effects differ according to the number of players placed in the lineup.
    Each effect requires different conditions and number of players.
  • HOT What is a Spinoff?

    Spinoff is a content where you can read another story other than the main story.

    You must fulfill certain conditions to open it, and once you open it, you can permanently own it. 

  • HOT What is the minimum specs for Summoners War: Lost Centuria?

    To play Summoners War: Lost Centuria, you need to meet the following specs:

    - Android: Galaxy S6 (Android 5.0/ RAM 3GB) and up
    - iOS: iPhone 6S (iOS 11/ 2GB) and up ​

     

    If the game is not running smoothly although you met the minimum specs, try closing other apps running in the background or adjusting the graphics in the in-game settings.

    Deleting unnecessary data to free up space on the device or restarting the device often helps manage the condition of the device. 

  • HOT Please tell me about Quick Battle.

    It's a mode in which you play a defense match against the matched opponent.

    If you win matches, you can earn trophies and go to higher leagues!​ 

  • HOT Please tell me about the types of in-game currency.

    There are Diamonds and Coins.

    You can also buy them in the Shop or earn them as Ad Rewards.

     

    You can purchase cute outfits with Diamonds and Coins.

    They can also be used to purchase premium effects such as increased rewards and ad removal.

     

    Don't forget to check out the daily special shop on sale!​ 

  • HOT Please tell me about pets.

    When you equip a pet, you can get an effect that is helpful for the mission.

    You can unlock pets using Gems in the [Main Screen → Equipment → Pet].

     

    The higher the hero level, the more types of pets you can purchase. 

  • HOT I've forgotten my password.

    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 

    After verifying your email address, you'll receive a temporary password.

     

    If you've forgotten the password for your Social Media accounts such as Facebook, Google or Apple, please use the password reset functions on those homepages. 

  • HOT What is [Evolution] and how do I evolve my Evermore?

    If you successfully evolve your Evermore, stats increase by 45%, and the Evermore image will change into an evolved version!

     

    Collect "Buckwheat Flowers" by disassembling your Evermore, and collect required Evolution materials from Elite Photoshoot.

    Different materials are required for each Evermore, and you can check the required material at [Main Page → [Evermore] icon on bottom left → Evolve].

     

    Only Evermores above R-ranks can evolve. 

     

    Evolution and Disassemble are available after unlocking Chapter 5 at level 20. 

  • HOT The game is too slow.
    If the game is too slow, try toggling [Normal Dragon Attacks] and [Shadow Display] on [Settings].
    However, please keep in mind that normal dragons will not attack if you turn off [Normal Dragon Attacks].

    If you want smoother gameplay, select [60] on [Settings] → [FPS].
    However, it may heat up your device and increase the battery consumption.
  • HOT Failed/Missing Purchases

    If you encounter any purchases that haven't gone through, please provide the following: 

     

     Google PlayStore/iTunes AppStore.

     1. Google Wallet email address or a screenshot of the iTunes purchase history 

     2. Google Order Checkout Number for the transaction 

     3. Hive ID/Nickname 

     4. Server

     5. Purchase date and item/package name

     6. items credited or refunded?

     

     [How to find order details]

     1. Google PlayStore

     - Google Wallet site: www.google.com/wallet -> Login

     - Check for Email tied to that account and the Order Checkout Numbers

     

     2. Appstore

     - iTunes install : www.apple.com/itunes -> start and login

     - Account information -> Screenshot purchase history​ 

  • HOT What can you do while waiting for your Stamina to recover?
    When your Stamina runs out, you can recharge with gems by clicking on the + button next to Stamina. 
    You may also gain more Stamina by completing daily missions three times a day at specific times. 
    Other ways include leveling up, which recovers your Stamina to MAX, and receiving various rewards that include Stamina. 
  • HOT The condition of my Player has changed.
    Every Player in the game has a biorhythm set by the actual birth date of the real-life player which will decide the daily condition of the Player.
    You can improve the condition of Players with bad conditions with Condition Drinks which will improve the Player's condition for 1 game.
  • HOT How do I recover my lost account?

    Contact CS 1:1 support from the "Game Info" tab under your "Settings" menu if you are trying to recover your account. You must have your CS code. Having your character name also helps!​

  • HOT When does the Tower of Treasures reset?
    The Tower of Treasures resets on the 15th of every month!
  • HOT What is a penguin match?
    Penguin matches drop penguins that give large exp bonuses for players training. Attributes are the same with elementals.
  • HOT I keep lagging and crashing, what can I do?
    Here are some troubleshooting tips for when you're crashing

    1) Reboot your wireless router if you are using one.
    2) Wi-Fi Connection recommended (Even 4G LTE can drop out from time to time)
    3) Check device memory. If your device is at or near full capacity, please make sure that you have at least 1.0 GB of free space for the game to run properly.
    4) Close all background apps as this may strain your device's working memory and cause the game to crash (similar to a computer).​
    5) Clear your device's cache settings and reboot the device.
    6) Reinstall the game if steps 1-5 don't work (Please make sure that you have your Hive login information handy to log back into your game)
  • HOT I forgot my password.
    If you lost your Hive membership password, use the [Find Password] button at the bottom of the login page.
    You can verify your email and receive a reset password.

    If you have lost the password for an account linked to services like Google or Apple, please use the password recovery feature on the respective website.
  • HOT I can't link my account. What should I do?
    You can try the following troubleshooting steps if you're experiencing account link failure.

     ■ Google Play Store
      ① Update [Play Games] to the latest version.
      ② Device [Settings] → [Accounts and backup] → [Manage accounts] → Delete and add the account again.
      ③ Device [Settings] → [Apps] → [Google Play Games] → [Storage] → [Clear data/cache]
      ④ Open [Play Games] → Log in with the Google account you wish to link → Log in to the game and link your account.

     ■ Facebook
      ① Open Facebook → Settings → App and websites
      ② Select and delete 'Summoners War: Chronicles'
      ③ Delete the 'Summoners War: Chronicles' app from the device and reinstall → Log in to the game and sync your account

     ■ Apple App Store
      ① Device [Settings] → [Game Center]
      ② Set up [Game Center] →  Continue → Sign In​
  • HOT What Are the System Requirements?
    Here are the minimum requirements:

     [AOS]
      - Android 8.0 or higher
      - Processor: Qualcomm Snapdragon 855 (Galaxy S10)/HUAWEI Kirin 810 or higher
      - 4 GB RAM or more
      - Galaxy S10 or newer

     [iOS]
      - iOS 12 or higher
      - Processor: Apple A11 Bionic, A10X Fusion or higher
      - 3 GB RAM or more
      - iPhone X, iPhone SE2 or newer

    These specifications are the minimum required to play STARSEED: ASNIA TRIGGER. Please note that performance may vary depending on your device.​​
  • HOT What are the system requirements?
    To play BTS Cooking On, please check the minimum and recommended specifications below.

     ■ Minimum Specifications
      - Android: Galaxy S9, OS: Android 8.1, RAM: 4GB
      - iOS: iPhone 8+, OS: iOS 13.0, RAM: 3GB

     ■ Recommended Specifications
      - Android: Galaxy S20, OS: Android 12, RAM: 12GB
      - iOS: iPhone 12, OS: iOS 15.0, RAM: 4GB

    At least 5GB of free space is required for smooth installation and gameplay.
    Above are the minimum and recommended requirements to run the game, and performance may vary depending on the device.
  • HOT I forgot my password.
    If you lost your Hive membership password, use the [Find Password] button at the bottom of the login page.
    You can verify your email and receive a reset password.

    If you forgot your password for synced accounts such as Google and Apple, please visit their page and use the find password function.
  • HOT I didn't receive my purchased item.
    Sometimes, due to network issues or instability, purchased items might not be delivered immediately.

    Please follow the troubleshooting steps below:

    [Troubleshooting]
    For purchase restoration, select the tower icon on the main screen's top left → Settings → select Purchase Restore.

    Make sure to use the same device and app from the same store where you made the purchase.
    If the item is still not delivered, please use the 1:1 inquiry and provide the information below.

     ■ Google Play Store
      1. PlayerId
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Google account and transaction ID
       ✔ Google account: Open Play Store app → Select the profile picture
       ✔ Transaction ID: Open Google Pay → select the purchase case

     ■ Apple App Store
      1. PlayerId
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Screenshots of purchase history and detailed receipt
       ✔ Purchase history: Device Settings → Your Name → Media & Purchases → View Account → Purchase History
       ✔ Detailed receipt: Device Settings → Your Name → Media & Purchases → View Account → Purchase History → Total Purchase Amount​
  • HOT How can I check my CS Code?
    You can check your CS Code by following the method shown below.

     1. Start TWD: Match 3 Tales 
     2. [Profile] → [Option] → [Settings] on the bottom left 
     3. Check the CS Code on the bottom​
  • HOT I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    ■ Google Play Store 

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    ■ Apple App Store 

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game 

  • HOT What is a Hive Membership?

    Hive is an integrated platform service that connects the globe.

    With the Hive membership account, you can access all games offered by Hive. 

  • HOT How do I change my password?
    Here's how to change your Hive membership password.

     1. Run Strikers1945: RE
     2. [Menu] → [Settings] on the upper left corner
     3. Tap [Info] on the right side of the Player ID
     4. [Hive Account Settings] → Enter password
     5. Select [Password] → Enter verification number
     6. Enter your current password → [Password]

    Update your password regularly to keep your account secure!​
  • HOT How do I change my password?
    Here's how to change your Hive membership password.

    [How to Change Your Password]
    1. Tap your profile image on the upper left corner.
    2. Tap your profile image once again to go to Profile Settings.
    3. Tap the image addition icon.
    4. Go to Hive account settings.
    5. Enter your current password → [Password].

    Update your password regularly to keep your account secure!​
  • HOT I did not receive an in-app purchase.
    Sometimes, due to network issues or instability, purchased items might not be delivered immediately.

    Please follow the troubleshooting steps below:

    [Solution]
     ① Please exit the game completely and try re-opening the game again
     ② Enter the Shop → Select purchased item → Purchase Window pop-up → Cancel the purchase attempt

    Make sure to use the same device and app from the same store where you made the purchase.
    If the item is still not delivered, please use the 1:1 inquiry and provide the information below.

     ■ Google Play Store
      1. CS CODE
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Google account and transaction ID
       ✔ Google account: Open Play Store app → Select the profile picture
       ✔ Transaction ID: Open Google Pay → select the purchase case

     ■ Apple App Store
      1. CS CODE
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Screenshots of purchase history and detailed receipt
       ✔ Purchase history: Device Settings → Your Name → Media & Purchases → View Account → Purchase History
       ✔ Detailed receipt: Device Settings → Your Name → Media & Purchases → View Account → Purchase History → Total Purchase Amount
  • HOT What are the system requirements?
    The minimum system requirements to play Eternal Three Kingdoms are:
    - AOS: Galaxy S7 (OS 6.0), 2GB RAM
    - iOS: iPhone 7 or later​
  • HOT What is Competition?
    Competition is hold on a seasonal basis, and you can receive various rewards such as Sea Medals and Honor Coins based on your ranking.

    Your ranking can rise or fall depending on the results of the competition. The season score is calculated based on factors such as the duration of the ranking and is used to determine the season ranking.

    To participate in Competition, you need "Competition Tickets". 5 Competition Tickets are given per day, and they don't accumulate but reset daily.​
  • HOT I'd like to send a suggestion
    Your valuable opinions are very helpful in creating a healthy ecosystem of WITH.

    If you have any suggestions during gameplay 

     

    Visit and send your suggestion via 'inquiry' of in-game setting, we will review it to improve it. ​
  • HOT Where can I pre-register?

    You can pre-register on the [Summoners War: Chronicles Brand Site] and [Google Play] before the official launch.

    You'll get a notification when the game is released if you've pre-registered. 

  • HOT What will happen to my purchase during the Beta Test? I want to cancel my purchase.

    All purchases during the Beta Test will be canceled automatically.

    Within 30 days after the Beta Test is over, all purchases for paid services will be canceled.

     

    Please refer to the Special Terms and Conditions for Paid Services for details. 

  • HOT How do I obtain gear items?

    You can obtain gear items by clearing the stages of each Chapter, buying them from Shop, and crafting them.

    If you're having difficulties with obtaining the gear you want, try crafting it yourself! 

  • HOT How can I [Upgrade] Valkyries?
    Select a Valkyrie to upgrade on the Valkyrie list and then tap [Upgrade] Button on the bottom.

    [Shards] that match the Family of the Valkyrie are required to upgrade.
    Shards can be obtained from entering Stages and as a reward for clearing Attribute Dungeon.
  • HOT I've forgotten my password.

    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 

    After verifying your email address, you'll receive a temporary password.

     

    If you forgot the password for your social media account, please use the password search function on the corresponding social media website.​ 

  • HOT What is Team Skill?

    It's a special skill that only applies in Battle Mode.

     

    There are several team skills for each stat.

    Try to maximize the strengths of the key players by applying appropriate team skills!​ 

  • HOT I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    [How to resolve on Play Store]

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    [How to resolve on Apple Store]

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game​ 

  • HOT What if I want to stop reading?

    Touch the top or bottom of the screen!

    You can see menus which are hidden.

    You can stop reading and return to home by pressing the Return button on the upper left corner. 

  • HOT I want to change my nickname.
    Tap Profile on the top-left corner of the main screen.
    You can change your nickname once for free, afterwards, it will cost Crystals.
    Also, you can change the nickname once a day.​
  • HOT Please tell me about the league tier.
    The league tier consists of Rookie → Bronze → Silver → Gold → Platinum → Diamond → Marble → Master Tier.

    Bronze/Silver/Gold are tier 3 each, Platinum/Diamond are tier 2 each, and Rookie/Marble/Master are single tiers.
  • HOT I want to change my nickname.

    Tap the pencil button next to your nickname in the lobby!​

  • HOT Please tell me about the Grade Match.

    In this mode, you can play 1:1 matches in real time with users of the same grade for a week.

    The match consists of 10 grades. 

    If you win matches, your Trophy Points and Grade will increase. 

    You'll get rewards based on your final grade.

  • HOT Please tell me about skill acquisition (War Supplies).

    When you enter the Mission, you will see the skills you can learn.

    You can choose one, and it will help you clear the mission.

     

    If the hero has insufficient abilities, try to compensate by acquiring skills! 

  • HOT I didn't receive the temporary password email. What should I do?

    Please make sure to check your email account's Spam, Junk, or Promotion email folders for the temporary password email.

    Please also mark the "@withhive.com" domain as a trusted sender. 

    If you've whitelisted Hive and are still not receiving the temporary password email, please contact us via 1:1 inquiry for further assistance. 

  • HOT Where do I use [Buckwheat Flowers] and where do I get them?

    Buckwheat Flowers are used for evolving your Evermore. 

    You can get them by disassembling duplicate Evermores at [Main Page → [Evermore] icon on bottom left → Disassemble]. 

     

    Evolution and Disassemble are available after opening Chapter 5 at level 20. 

  • HOT How do you get the heroes seen in the Legacy of Heroes?
    ArcheAge Begins' has 32 Heroes in total, and you can obtain each by collecting those specific Hero Pieces.
    There are heroes that you can obtain by playing through the Saga, but there are many heroes that you can only obtain through collecting those pieces in Territory Battle or Raids. 
  • HOT Do not share your login data/personal information

    We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.

    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.
    The main rules are as below, but not limited to.

    1. Never share your CS CODE, Hive ID, and passwords with anyone!
    2. Avoid logging into your account on someone else's device.

    3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information.  ​​

  • HOT I want to switch devices. How do I transfer my data?

    Transferring data is as simple as signing into your Hive account on your new device. As long as you have a Hive account, you’re good to go. Please make sure to create one! ​

  • HOT I'm not earning pearl experience, what happened?
    Pearl experience can only be earned in the top 3 locations of your map.

    Please make sure that you are fishing in locations that match your level to earn your pearl experience.
  • HOT Can I continue playing on another device? Tell me about account sync.
    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    You can choose from Weverse, Hive Membership, Google, Apple, Facebook, Line, or Game Center, and can link multiple accounts.
    Linking and unlinking can be done in the game settings.

    Guest data may be lost if the game is reinstalled or the device is reset,
    so we recommend linking at least one account to protect your valuable data!
  • HOT I want to check my purchase history.
    Here's how for each market.

    ■ Google Play Store: Google Pay → [Activity]

    ■ Apple App Store
     ① Device Settings → Profile on top
     ② [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support.

    You can select each purchase to check the detailed info such as the order number.​
  • HOT I have a Hive ID. Do I still have to sign up for Hive membership?

    If you already have a Hive ID, you can log in to Hive membership with the registered email address.

    Try using the [Find Hive ID with email] button on the login page if you forgot your email address.

    You can also sign up for a new account.

     

    If you're still playing as a guest, please sync your account to protect your valuable data.

    Your data will be kept safe even if you change your device. 

  • HOT I want to know if I've successfully pre-registered.

    You can check your pre-registration status by following the steps below.

     

     1. Access the [Summoners War: Chronicles Brand Site]

     2. Tap the [Pre-registration] button 

     3. Enter your Email adress → [Register] 

  • HOT Can I transfer my data to another device? I want to know how to link my account.

    You can safely save the gameplay data and check into the game with another device if you link your account.

    You can choose to log in with either the Hive membership, Google, or Facebook account, or you can link with all of them.

     

    Your game data will be deleted if you log in with a guest account and delete the game or reset your device. Please link your account and protect your precious data! 

  • HOT What are skills?

    You can learn a skill with skill points earned from leveling up.

     

    [Normal] skills grant beneficial passive effects to your character.

     

    [Weapon] skills are active skills that can be used during battle.

    You can use different skills depending on which type of weapon you're equipped with. Change your weapon accordingly to use various skills.

    The higher the skill level, the stronger it becomes.

    You can also reset the skill with Gems. 

  • HOT What is the advantage of [Evolving] Valkyries?

    As it evolves, Valkyrie's ability becomes much stronger, and the more it grows, the greater the difference it has.

    Valkyrie's attack will be also get stronger, increasing the attack range and the no. of attacks. 

  • HOT I didn't receive the temporary password email. What should I do?
    Please make sure to check your email account's Spam, Junk, or Promotion email folders for the temporary password email.
    Please also mark the "@withhive.com" domain as a trusted sender. 
    If you've whitelisted Hive and are still not receiving the temporary password email, please contact us via 1:1 inquiry for further assistance.​
  • HOT I want to change the way I control the game.

    Tap the joystick icon in the upper left corner during the game to change the manual control methods.

     

    Find the perfect way for you to control the game and enjoy! 

  • HOT I want to read the ending again.

    The story you finished reading the ending will automatically return to Episode 1.

    To see the ending again, you have to play from Episode 1.

     

    Depending on your PICK, you may encounter another ending. 

  • HOT I want to learn about the grade and type of monsters.

    There are four grades of monsters: [Normal, Rare, Hero, and Legend].

    They are classified into four types: [Attack, Defense, HP, and Support] according to their stats and skills. 

  • HOT Please tell me about the type of currencies.

    There's Gold which can be used to purchase or level up Marbles

    and there are Diamonds that are used to purchase glass bottles that contain marbles.​ 

  • HOT I want to dress my Eggmon the outfit I purchased.

    Tap the DRESS button on the left of the screen.

    You can not only check the outfits you have in possession but also put them on your Eggmon.​ 

  • HOT Please tell me about Single Mode.

    The single mode league consists of a regular season and a postseason.

     

    In the regular season, the overall ranking is determined based on the Glory Points earned, and if you reach the top 40 in the final ranking, you can advance to the postseason.

    The postseason consists of three competitions, and when you reach the standard ranking, you advance to the next competition.

     

    When the league ends, you can earn various rewards depending on the result.

    You can also play in Auto Mode by tapping the AUTO Button at the top of the screen during gameplay. 

  • HOT Please tell me about Anger Skills.

    If you receive damage during a mission, your anger will build up!

     

    When the anger icon at the bottom-right is fully filled up, try using the Anger Skill.

    Your attack will get stronger and you won't receive any damage. 

  • HOT How do I change my username?

    After completing the Tutorial, you'll be able to change your username by tapping on your Profile.

    Please note that you can only change your username once. 

  • HOT Please tell me about [Star Rank] of an Evermore.

    Successfully upgrading the Star Rank of an Evermore will increase all stats greatly, and you will get [Luvits], which are required for [Date].

     

    Different Star Rank Up materials are required for each Evermore, and you can check the required material at [Main Page → [Evermore] icon on bottom left → Star Rank].

     

    Only Evermores above R-ranks can upgrade their Star Ranks. 

  • HOT Unable to log in with Hive

    Please confirm that your "Android System WebView" is updated.


    Please search for the application in the Google Play Store and update it to the latest version.

    If this does not resolve this issue please contact us again.

    Thank you for your patience and cooperation. 

  • HOT Failed/Missing Purchases

    If you encounter any purchases that haven't gone through, please provide the following: 

     

    Google PlayStore/iTunes AppStore.

     1. Google Wallet email address or a screenshot of the iTunes purchase history 

     2. Google Order Checkout Number for the transaction 

     3. Hive ID/Nickname 

     4. Purchase date and item/package name

     5. items credited or refunded?

     

     

     [How to find order details]

     1. Google PlayStore

     - Google Wallet site: www.google.com/wallet -> Login

     - Check for Email tied to that account and the Order Checkout Numbers

     

     2. Appstore

     - iTunes install : www.apple.com/itunes -> start and login

     - Account information -> Screenshot purchase history 

  • HOT Am I allowed to trade or sell my account?

    No trading or selling of your account(s) is allowed. It is against the GAMEVIL, Inc. Terms of Use and Privacy Policy. 

    Such action will result in permanent ban of your user account(s). Also, GAMEVIL is not responsible for the financial loss caused by the trade or scam. 

  • HOT How do I level up my guild?
    Leveling up your guild requires a lot of fishing.

    All MAX fish sold from your Guild Tank will earn you 1 EXP regardless of the size/grade/type.

    After selling many many many fish, you will be able to see a change in the EXP bar.

    Please note, this is not an easy task.
  • HOT I downloaded games to get in-game credits but I did not receive anything
    Please check the ""?"" icon on the offer page for more details on the requirements.

    Did you run through the tutorial of the game?
    Was this the first time that the game was downloaded on the device and on the account?
    Please made sure that all the offer requirements were meant.

    If you still have questions, let us know what time/date were the games downloaded, which games, if you went through the Free section or the notice and what were the rewards were? Thank you.
  • HOT I didn't receive my purchased item.
    Sometimes, due to network issues or instability, purchased items might not be delivered immediately.

    Please follow the troubleshooting steps below:

    [Troubleshooting]
     ① Please exit the game completely and try re-opening the game again
     ② Check your inbox

    Make sure to use the same device and app from the same store where you made the purchase.
    If the item is still not delivered, please use the 1:1 inquiry and provide the information below.

     ■ Google Play Store
      1. CS Code
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Google account and transaction ID
       ✔ Google account: Open Play Store app → Select the profile picture
       ✔ Transaction ID: Open Google Pay → select the purchase case

     ■ Apple App Store
      1. CS Code
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Screenshots of purchase history and detailed receipt
       ✔ Purchase history: Device Settings → Your Name → Media & Purchases → View Account → Purchase History
       ✔ Detailed receipt: Device Settings → Your Name → Media & Purchases → View Account → Purchase History → Total Purchase Amount​
  • HOT I forgot my password.
    If you lost your Hive membership password, use the [Find Password] button at the bottom of the login page.
    You can verify your email and receive a reset password.

    If you have lost the password for an account linked to services like Google or Apple, please use the password recovery feature on the respective website.​
  • HOT Can I continue playing on another device? Tell me about account sync.
    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    You can also link your account with Hive membership, Google, Google Play, Apple, Game Center, or any combination of these options.

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!
    We recommend that you sync at least 1 account.
  • HOT I can't sync my account. What should I do?
    Here's some troubleshooting you can attempt if you're experiencing account sync failure.

     ■ Google
      ① Update [Play Games] app to the latest version
      ② Device [Settings] → [Accounts and backup] → [Manage accounts] → Delete and add the account again
      ③ Device [Settings] → [Apps] → [Google Play Games] → [Storage] → [Clear data/cache]
      ④ Open the [Play Games] app → Log in with the Google account you wish to sync → Log in to the game and sync your account

     ■ Facebook
      ① Open Facebook → Settings → App and websites
      ② Select and delete 'Summoners War: Chronicles'
      ③ Delete the 'Summoners War: Chronicles' app from the device and reinstall → Log in to the game and sync your account

     ■ Apple
      ① Device [Settings] → [Game Center]
      ② Set up [Game Center] →  Continue → Sign In

    If the problem persists or if you encounter additional issues, please contact 1:1 support.​
  • HOT I did not receive an in-app purchase.
    The delivery of purchased items may occasionally be delayed due to issues with the network connection.
    Please try refreshing the purchase with instructions below.
     
    [Solution]
     1. Completely close the game and then reopen.
     2. Go to Shop.

    You need to use the device where the problem occurred to access the app downloaded from the same market and proceed.
    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

    [Required Information]
     1. CS Code
     2. Package name and date of purchase
     3. Your request (receive the items or cancel the purchase)
     4. Purchase information by market
      ① Play Store: Google Account, Transaction ID
        ▷ Google Account: Launch the Play Store app → Select your profile picture
        ▷ Transaction ID: Connect to Google Pay → Select purchase
      ② App Store: Purchase history list screenshot
        ▷ PC: iTunes → Account → View My Account → Purchase History → View All
        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History

     

  • HOT How do I change my password?
    Here's how to change your Hive membership password.

     1. Start TWD: Match 3 Tales 
     2. [Profile] → [Option] → [Info] on the top left corner
     3. Tap [Hive] on the bottom 
     4. [Hive Account Settings] → Enter password
     5. Select [Password] → Enter verification number
     6. Enter your current password → [Password]

    Update your password regularly to keep your account secure!​
  • HOT I've forgotten my password.

    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 

    After verifying your email address, you'll receive a temporary password.

     

    If you've forgotten the password for your Social Media accounts such as Facebook, Google or Apple, please use the password reset functions on those homepages. 

  • HOT What are aircraft?
    There are 6 aircraft in total that are categorized into spread attack type and focus attack type.

     AV-8 Harrier: Focus attack 
     F-4 Phantom: Spread attack
     F/A-18E Super Hornet: Spread attack
     F-117 Nighthawk: Spread attack
     F-22 Raptor: Focus attack 
     X-36: Focus attack 

    Each aircraft has different main weapons and special bombs.

    You can select one aircraft in the beginning, and obtain others at the Shop or by opening Boxes.​
  • HOT I want to log in with a different account.
    You can log in to a different account by tapping your profile image and logging out in the Account tab.

    In this tab, you can also link to various platforms (Hive, Google, Apple, or Facebook) by tapping their respective buttons.
    Tapping the buttons again unlinks your account from these platforms.

    Make sure you don't get confused between Log Out and Remove Sync, as they are separate functions.​
  • HOT When can I get my pre-registration rewards?

    Pre-registration rewards will be sent to the in-game Inbox after the official launch.

    Rewards are given only once per account. 

  • HOT How do I check my CS Code?

    You can check your CS Code through the steps below.

    Don't forget to enter your CS Code when sending us an inquiry ticket!

     

    ① Log into The Walking Dead: Identities.

    ② Select your profile on the top-left corner of the main page. 

    ③ Select the bottom-right option.

    ④ Check the CS Code on the bottom. 

  • HOT What is Conquest?

    Conquest is a mode where you can prove your strength by fighting against a powerful dragon.

     

    You can enter Conquest 3 times a day, and the rankings are determined based on the total Conquest Score.

    Gems will be provided as a weekly Ranking Reward, and more Gems will be given if you reach a higher rank. 

  • HOT What is Single Party?

    You can choose a character and organize a party to play battle together.

    You have to move the Player Character manually, but the AI Character automatically moves and attacks.

     

    Since characters have different basic attacks, skills, and ultimate skills, try to organize your party depending on the characteristics of each stage!​ 

  • HOT How can I get [Soul Stones]?

    A Soul Stone is a resource needed to evolve a Valkyrie.

     

    Soul Stones can be obtained by converting a Valkyrie.

    Go to Valkyrie > press the [+] button next to the Soul Stone icon to convert the Valkyrie of your choice.

    Converted Valkyries will disappear.

     

    You can also acquire Soul Stones as [Recapture Mission] reward. 

  • HOT I want to change my nickname.

    Clear the stage 2-5, enter the Village and tap the Profile in the upper left corner to change your nickname.

     

    The nickname can be set between 2 and 15 characters, excluding any profanity, spaces and some special characters.

    You cannot use a nickname that already exists. 

  • HOT Tell me more about Player Levels.

    Basically, you can level up to Lv. 10.

    Each level will add +3 to your stats, and you don't know which stat will be upgraded.

     

    Upon Level Extension, you can level up to Lv. 20.

    The same players or Level Extension cards are used as a material.

    The higher the grade of the material cards, the higher the chance of a successful power-up.

     

    If you fail to power up/ extend level, the used materials are consumed but the level doesn't go down. 

  • HOT What is Hive membership?

    Hive is an integrated platform service that connects the world.

    You can use just one Hive account to access all the games that are serviced by Hive.

  • HOT I want to learn about the attributes of monsters and their attribute relations.

    There are five types of attributes: [Water, Fire, Wind, Light, and Dark]. 

     

    Water – Strong against Fire, but weak against Wind.

    Fire - Strong against Wind, but weak against Water.

    Wind – Strong against Water, but weak against Fire.

    (Water > Fire > Wind > Water > Fire > Wind ···)

     

    Light and Dark attributes react to each other only.

    They are strong when attacking each other, and weak when receiving attack from each other.

     

    [Water/Fire/Wind] attributes and [Light/Dark] attributes do not have attribute relations to one another. 

  • HOT I want to make my Marbles stronger.

    Marbles can be obtained as a battle reward or purchased at the Shop.

    After collecting enough Marbles, you can also level them up in the Marble Menu.

     

    After the battle begins, you can use Stars to summon random Marbles, or you can select to power them up.

    You can get Stars by defeating enemies, and some of the Marbles help create Stars.

     

    Also, if you combine two identical Marbles, one random Marble of the next level is created.

    The higher the level, the stronger you get!​ 

  • HOT I want to arrive at the finish line before other Eggmons!

    Select the palm button on the right during the league.

    You can grab another Eggmon for a while.

    Caught Eggmon will have 70% reduction in movement speed and jump height!

     

    If it's a stage where you have to pass the finish line first, be sure to use the grab function!​ 

  • HOT Please tell me about the Team Ranking Match.

    You can enter the Team Ranking Match by choosing a user you want to play against from the user list.

    A total of 9 holes will be played in a simulation format, and the same rules as for the Grade Match apply.

     

    Team Ranking Match consists of a total of 13 grades, and you can get the final reward according to your grade at the end of the season.

  • HOT I would like to reset my data and start over.
    You can reset your account by going to the Profile on the top-left of the main screen, [Settings] → [Account].
    However, the account can be reset only once every 30 minutes, and all your data will be deleted and won't be restored once it's reset.
  • HOT I collected all the items, but I can't upgrade the Star Rank.

    In order to upgrade the last Star Rank, you must Evolve and Level Up the Evermore first. 

     

    Different materials are required for each Evermore, and you can check the required material at [Main Page → [Evermore] icon on bottom left → Evolve].

     

    Evolution and Disassemble are available after opening Chapter 5 at level 20. 

  • HOT I didn't get my purchased items, what do I do? (Google Play Store)
    For any missing purchases issues, please submit a support ticket on this website, and make sure to include below information for faster service.
     
    Google PlayStore
    1. Google Wallet email address and screenshot of the order receipt
    2. Google Order Checkout Number for the transaction (GPA.####-####-####-#####)
    3. Purchase date and item/package name
     
    Account Information
    1. Server
    2. Hive ID
    3. Character Nickname
    4. CS CODE
     
    Once your ticket has been submitted, our support representative will contact you with any updates.
     ​  
  • HOT Is this a different game from 9 Innings Manager?

    MLB 9 Innings Manager is a newly released game. It is not an updated version of the previous "9 Innings Manager".

  • HOT How can I find my account ID and Nickname?
    1) When you connect to the game for the first time, you will see a message window to create an account nickname.

    2) Enter your desire account nickname within the red box marked above.
    - The account nickname can either be letters or numbers only (up to 8 character).
    - You do not need to create a new password.
    - The account nickname is not your character name. Please note that it is name of your account.
    - After you create your account nickname, you will be taken to a screen to create your character.
    - You may not use restricted words (profanity) in your account nickname.
    - You may not change your account nickname after it has been created.

    3) You account nickname will be used for events.
    When participating in events, enter your account nickname, not your character's name.
    The rewards from events can be viewed by all created characters, and can be claimed after logging into the character you wish to apply the rewards too. (Rubies, Gold, currency and allies can be shared among all characters in the account.)
    How to retrieve a forgotten nickname

    4) Select the icon for [Settings] as marked red on top of the "Adventurer's Inn".


    5) You can view the account nickname when you tap the [Account] button.
     ​
  • HOT I forgot my password.
    If you lost your Hive membership password, use the [Find Password] button at the bottom of the login page.
    You can verify your email and receive a reset password.

    If you lost the password for an account linked with Weverse, Google, Facebook, etc., please use the password recovery feature on the respective website.​
  • HOT I did not receive the password email.

    Please check if the email you registered the Hive membership with has blocked the incoming email or filtered the email as spam.

    If the above are all not your case, please send us a ticket through 1:1 inquiry. 

  • HOT When will the purchased pack(s) from the web store going to be sent?

    The coupon will be sent to the registered email.

    The purchased pack(s) will be sent if you register the coupon in the [Event Coupon Exchange] field.

    The coupon can be used after the launch. 

  • HOT What is a Hive Membership?

    Hive is an integrated platform service that connects the globe.

    With the Hive membership account, you can access all games offered by Hive. 

  • HOT I've forgotten my password.

    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 

    After verifying your email address, you'll receive a temporary password.

     

    If you've forgotten the password for your Social Media accounts such as Facebook, Google or Apple, please use the password reset functions on those homepages. 

  • HOT What are dungeons?

    In [Endless Dungeon], you can obtain Gems by clearing each floor.

    You can enter 3 times a day.

     

    In [Daily Dungeon], you can obtain gear or materials for crafting gear.

    You can select EASY, NORMAL, and HARD difficulties, and the amount of rewards increases as the difficulty rises.

    You need dungeon keys for each difficulty to enter.

    Try to conquest as many monsters as you can for 60 seconds and obtain rewards! 

  • HOT How can I organize a party with my friend?

    You can play battle with your friend in Dungeon or Raid.

     

    Tap the Multiplayer button on the battle start screen to search a party or create one.

    Once you create a party, a party code will be displayed on the top.

    Share this code to your friend and your friend can join the battle via the Enter Party button in the lobby.

     

    Work together with your friend to challenge the battles of higher difficulties!​ 

  • HOT I want to know about the character attributes and relations.

    There are five attributes in the game: [Water/Fire/Grass and Light/Dark].

     

    Water is strong against Fire but weak against Grass.

    Fire is strong against Grass but weak against Water.

    Grass is strong against Water but weak against Fire.

    (Water > Fire > Grass > Water > Fire > Grass > Water ···)

     

    Light and Dark are only strong against each other.

    They are strong when attacking each other and weak when attacked by each other.

     

    [Water/Fire/Grass] and [Light/Dark]  are not compatible with each other. 

  • HOT Tell me more about FA Sign Up.

    You can try to sign players using FA tickets or Stars.

     

    If you fail to sign a player, you will get a random Sign Up Try Reward from various rewards which include Sign Up Guaranteed Mileage.

     

    Sign Up Guaranteed Mileage is accumulated based on slots.

    If you try to sign a player who appeared in the slot when it reaches 100%, you will succeed in signing the player and the mileage will be reset.

    Even if you signed a player successfully before it reaches 100%, the mileage of the slot will be reset.

     

    The list of players who appear in FA Sign Up is updated every 8 hours.

    Players who are essential for your lineup may appear in the FA, make sure to check the reset time! 

  • HOT I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    [How to resolve on Play Store]

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    [How to resolve on Apple Store]

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game​ 

  • HOT How do I sign up and log in?

    You can link your game data to a Hive ID and Social Media accounts through Game Settings.

     

    If you have a Hive ID, you can link your game to your Hive ID using the email address registered to your Hive account.

    If you do not have a Hive ID, you can create one by tapping on the Hive Sync Account option and selecting [Sign Up] on the login page.

     

    You can also easily link your game to your Facebook, Google Play, or Apple accounts.

    If you're still playing with a guest account, make sure to sync your game and keep your data safe.

    Connecting your account ensures that you won't lose your data even if you change devices! 

  • HOT I want to make my monsters stronger.

    You can make your monsters stronger by leveling up their cards, equipping Runes and Skill Stones!

     

    ① Card Level-up: You can increase the card level by spending the same cards and Mana Stones.

    The monster's ATK, DEF, and HP stats increase with a level up.

     

    ② Rune Equipping: You can increase a Monster's stats by engraving up to 6 Runes on the Monster.

    A set effect is activated when engraving 3 Runes of the same pattern.

    Up to 2 set effects can be applied.​

     

    ③ Skill Stone Equipping: Each Monster possesses up to 3 Skill Stones, and only 1 Skill Stone can be equipped.

    You can increase the Monster's stats or skills, or gain a special skill by equipping a Skill Stone.

    There are four grades of Skill Stones: [Normal, Rare, Hero, Legend].​

  • HOT Please tell me about the Marble grade.

    It consists of Normal → Premium → Rare → Legendary → Mythical level.

    Even if the grade is low, you can create a stronger synergy if you build your deck considering the effect.​ 

  • HOT I don't want to see the ads.

    If you buy the ad removal item sold in the Shop, ads will be removed for a day.​

  • HOT Please tell me about the Goodwill Match.

    In this mode, you can play 1:1 matches in real time with a friend or a club member.

     

    Try sharing a invite link with friends who haven't played Birdie Crush before!

    You can get rewards when the friend you invited joins the game.

    The invite link is available in the Friend Invite Menu. 

  • HOT The mercenary I received from the Inbox has disappeared.

    Please be advised that mercenaries CANNOT be obtained through the Inbox and can ONLY be obtained through Contract.

    You can obtain cards that can be equipped to mercenaries from the Inbox, so please check your Storage to see the card you received from the Inbox. 

  • HOT What is Evermore [Enhancement]?

    You can enhance SR and SSR Evermores with 3+ Star Rank.

     

    3★ Evermores have 4 enhancer slots.

    Upgrading to 4★ will open the next stage, giving 5 additional enhancer slots.

    Upgrading to 5★ will give 6 slots,

    upgrading to 6★ will give 7 additional slots.

    You can enhance the Evermore based on the number of its Enhancer Slots, and each slot requires different materials.

     

    Upon enhancement, you will get stats based on the random rank you get out of [C, B, A, S].

    To check the stats for each enhance rank, please go to [Main Page → [Evermore] icon on bottom left → Select Evermore → Enhance → ?].

     

    If you happen to get an enhance rank you don't want, you can always reset the enhancement.

    The number of reset is not limited, but you need Gems or Enhance Reset Ticket to reset.

    Re-enhancement is not limited as well as long as you have the required enhancement materials. 

  • HOT I want to link a different Google account.

    If you have linked only a Google account, you can link an additional account and unlink your current Google account and link a new Google account as well.

     

    [Linking Google Accounts]

     

    1. Link a different platform account (other than Google)

    2. Unlink Google account

    3. Link different Google account

  • HOT Will "9 Innings Manager" be out of service once "MLB 9 Innings Manager" is released?

    Yes, "9 Innings Manager" will be out of service once "MLB 9 Innings Manger" is released.

    You will be redirected to "MLB 9 Innings Manager" if you attempt to log in to "9 Innings Manager" after the release.

  • HOT What is VIP level?
    The VIP level system is a reward system where the more Sol you buy, the higher your VIP mileage becomes. 
    The higher your VIP level, the more perks you receive. You also get access to VIP only strongboxes, where you will have a higher chance to receive Epic to Legendary items. 
    Currently, the highest VIP level is 18.​
  • HOT What is a CS Code and where do I find it?

    CS Code is short for Customer Support Code.

     

    This is a unique code automatically generated for you.
    It is a 7 digit alpha-numeric code that we need in order to access your account.
     

    To find your CS Code, select the Tool icon on the bottom left corner of the screen to access the Game Settings.

    Your CS Code is listed at the bottom of the page. 

  • HOT How to send a ticket?

    Go to https://customer.withhive.com/playwith/ask/1911, and then you will go to Ticket Platform.

  • HOT I want to change my password.
    You can change your Hive Membership password by following these steps:
     
     ① Run Gods & Demons
     ② Tap [Profile] in the upper left corner → [User Information] 
     ③ [Hive] → [Hive Account Settings] → Enter current password 
     ④ [Password] →  Enter authentication code 
     ⑤ Enter current password → Enter a new password, then tap [Save]
     
    We recommend updating your password regularly to keep your account secure!​
  • HOT I can't sync my account. What should I do?
    Here's some troubleshooting you can attempt if you're experiencing account sync failure.

     ■ Google
      ① Update [Play Games] app to the latest version
      ② Device [Settings] → [Accounts and backup] → [Manage accounts] → Delete and add the account again
      ③ Device [Settings] → [Apps] → [Google Play Games] → [Storage] → [Clear data/cache]
      ④ Open the [Play Games] app → Log in with the Google account you wish to sync → Log in to the game and sync your account

     ■ Apple
      ① Device [Settings] → [Game Center]
      ② Set up [Game Center] →  Continue → Sign In

    If the issue persists after attempting the methods above, or if you're using the PC version, please submit an inquiry through Hive 1:1 inquiry.​
  • HOT How do I change my password?
    Here's how to change your Hive membership password.

     ① Open BTS Cooking On: TinyTAN Restaurant.
     ② Go to [Menu] → [Cogwheel Icon] → Profile Picture.
     ③ Go to [Hive Account Settings].
     ④ Enter your password → [Password].
     ⑤ Enter the authentication code and enter a new password.

    Update your password regularly to keep your account secure!​
  • HOT What are the system requirements?
    The minimum system requirements to play Idle Strikers 1945 are:

    [Android]
    - Minimum Device: Galaxy S7
    - Minimum OS Version: Android 7.0
    - RAM 2GB

    [iOS]
    - Minimum Device: iPhone 10
    - Minimum OS Version: iOS 12
    - RAM 3GB

    These are the minimum requirements for running the game, and the performance may vary depending on your devices.
  • HOT Can I continue playing on another device? Tell me about account sync.
    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    You can select between Hive membership, Google, Facebook, and Apple, or you can choose to sync to all of them.

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!
    We recommend that you sync at least 1 account.​
  • HOT I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    ■ Google Play Store 

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    ■ Apple App Store 

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game​ 

  • HOT What are skills?
    You can improve the performance of the aircraft through Parts and Boosts.

    Parts are attack skills to add additional weapons such as lasers and missiles, and Boosts are support skills such as engine/fuselage upgrades that assist the battle.

    In order to level up the Parts to their MAX level, you need to upgrade them. Strategically select one of the random skills and win the battle!​
  • HOT Can I link my Guest account or continue using it from a different device?
    [How to Link Your Account]
    1. Tap your profile image on the upper left corner.
    2. Tap the [Account] tab.
    3. Choose your preferred platform (Hive, Google, Apple, or Facebook).

    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!​
  • HOT How do I join the Hive Membership?

    If you have an existing Hive ID, you can log in to your Hive membership with your registered email address.

    If you know your Hive ID but cannot remember the registered email address, please use the [Find email by Hive ID] function at the bottom of the login page.

     

    You can also create a new account through [Join] at the top. 

  • HOT I didn't receive the temporary password email. What should I do?

    Please make sure to check your email account's Spam, Junk, or Promotion email folders for the temporary password email.

    Please also mark the "@withhive.com" domain as a trusted sender. 

    If you've whitelisted Hive and are still not receiving the temporary password email, please contact us via 1:1 inquiry for further assistance. 

  • HOT I'm having issues with clearing Chapter stages. How can I become stronger?

    You can become stronger by leveling up, leveling up your skills, equipping gear of higher grade, leveling up your gear, and adding a perk.

     

    The automatic potion use feature may be helpful as well.

    You can set the timing of automatic potion use in settings. 

  • HOT How can I progress my characters?

    You can level up your characters faster with character Enhancement.

    Adventurer's Journals are required to enhance the characters, and Journals of higher grades can give them more EXP.

     

    When characters reach the maximum level, you can Superboost them up to 4 times using Seals for each attribute.

    Once they are Superboosted, their maximum level will expand and you will be able to make them stronger.

     

    You can also Promote your characters by collecting their soul stones.

    Each time you promote them, the number of star is added, and you can get more various potential abilities. The potential abilities further maximize the skill effect.

    Characters can be promoted up to 5 times.​ 

  • HOT I want to know about the Formation Buff.

    Characters with Epic grade or higher has a formation buff.

    It makes the character in the buff position stronger.

     

    Buffs applied to battle can be checked on the battle preparation screen,

    and you can check the character's unique formation buff in the character list or the book.

     

    Compose a more powerful deck through strategic placement!

  • HOT I've forgotten my password.

    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 

    After verifying your email address, you'll receive a temporary password.

     

    If you've forgotten the password for your Social Media accounts such as Facebook, Google or Apple, please use the password reset functions on those homepages. 

  • HOT I want to learn about Runes.

    Runes are a very important element for upgrading Monsters.

     

    Up to 6 Runes can be engraved on a Monster according to each Rune slot (No. 1 - 6).

     

    On slot no. 1, 3, and 5, you can engrave Normal Runes crafted with Mystical Dust.

    On slot no. 2, 4, and 6, you can engrave Ancient Runes crafted with Magic Power Dust. 

     

    There are four grades of Runes: [Normal, Rare, Hero, and Legend].

    A set effect is activated when engraving 3 Runes of the same pattern.

    Up to 2 set effects can be applied, and only 1 set effect will be applied if you engrave 6 Runes of the same set.​ 

     

    You can power-up a Rune up to +15 by using the Runes of the same slot.

    The type of main properties is fixed according to each slot number, and the main property stat increases with Rune power-ups.

    Prefix properties are granted upon acquisition of a Rune, and there is no other way to add or power-up the prefix properties.

     

    You can have up to 4 sub properties.

    If there are less than 4 Sub Properties, Sub Properties can be added through enchantment. If there are already 4 Sub Properties, you can increase the stats of Sub Properties.

     

    Runes can be crafted at the [Territory] content.

    Dispatch monsters in missions at the [Mission Office], and obtain Mystical Dust to craft a variety of Runes at the [Craft Building]!

    As your account level increases, you can craft Runes of higher grades and more diverse sets of Runes.​

  • HOT I want to replace a Marble with another one.

    You can equip Marbles in the Marble Menu or the Battle Menu.

    You can save a total of three decks, so try to come up with effective decks according to the mode!​ 

  • HOT Please tell me about the Glory Test Field.

    You can participate in a variety of tests at the Glory Test Field.

     

    You can earn more rewards when clearing a level with a higher star grade.

    You must clear the previous level with 3 stars to challenge the next level.

     

    The number of times you can participate in each test is limited, and only when you receive a clear reward, your entry count will be deducted.

    The entry count is charged every week.

     

    Remember, you can also get the Promotion Stones you need to promote your equipment! 

  • HOT Can I skip the visual effect of rage skill?
    The visual effect of rage skill cannot be skipped, but you can change the speed of the rage skill to 2 times faster by going to the Profile on the top-left of the main screen, [Settings → Battle].
  • HOT What is [if Evermore]?

    [if Evermores] are Evermores with special themes, and you can get them from [if Evermore Summon].

     

    In [if Evermore Summon], you need Gems or [if Evermore Ticket] to summon, and you cannot use Normal or Advanced Summoner.

    Each summon you do, you get [if Evermore Mileage], and you can get rewards based on the accumulated points.

    If you reach the maximum points of Mileage, you can select and get 1 [if Evermore] of your choice!

     

    Please keep in mind that you can get Mileage Reward only once, and it will not reset even after reaching the maximum points.

    Points from [if Evermore Mileage] and [Normal Summon Mileage] will not stack. 

  • HOT Can I transfer a character that's already linked to Hive/Google/Game Center to a different account?

    While it is possible to create a new character using a different platform, but unfortunately it is not possible to transfer a character of a linked account to a different account.

  • HOT I did not receive an in-app purchase.
    The delivery of purchased items may occasionally be delayed due to issues with the network connection.
    Please try refreshing the purchase with instructions below.
     
    [Solution]
     ① Completely close the game and then reopen.
     ② Go to Shop.

    You need to use the device where the problem occurred to access the app downloaded from the same market and proceed.
    If you have not received your in-app purchase after troubleshooting the issue, please send us a Hive 1:1 inquiry with the required information listed below.

    [Required Information]
     1. CS Code
     2. Package name and date of purchase
     3. Your request (receive the items or cancel the purchase)
     4. Purchase information by market
      ① Google Play Store: Google Account, Transaction ID
        ✔ Google Account: Launch the Play Store app → Select your profile picture
        ✔ Transaction ID: Connect to Google Pay → Select purchase
      ② Apple App Store: Purchase history list screenshot
        ✔ PC: iTunes → Account → View My Account → Purchase History → View All
        ✔ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History​
  • HOT What is the minimum specification of a phone for gameplay?

    The minimum specifications for Villains: Robot Battle Royale gameplay are as follows.



    - Android (AD): OS version 5.1 or higher

    - Apple (iOS): OS version 12 or higher
  • HOT I cannot remember my password.

    If you lost your Hive membership account password, select the [Find password] button at the bottom of the login page.

    You can receive the reset password after email confirmation.

     

    If you lost your password for your linked account, such as Google or Facebook, please try finding the password from the platform of your account. 

  • HOT How can I make my weapons more powerful?

    You can level up your weapons with weapon Enhancement.

    Elixirs of Enhancement are required to enhance the weapons and elixirs of higher grades can give them more EXP.

     

    When weapons reach the maximum level, you can Superboost them up to 4 times by collecting superboost stones for each weapon.

    Once they are Superboosted, their maximum level will expand and you will be able to make them more powerful.​ 

  • HOT I want to know about the Character Grade and Character Evolution.

    You can evolve characters to the next grade in the Shrine of Evolution.

     

    The grade consists of [Rare → Rare+ → Epic → Epic+ → Unique → Unique+ → Legendary → Legendary+ → Mythical].

     

    The level is maintained even if you evolve a character.

    Characters used as materials will return and all resources and weapon can be absorbed.

    The type and amount of materials required for evolution vary depending on the grade. 

  • HOT I didn't receive the temporary password email. What should I do?

    Please make sure to check your email account's Spam, Junk, or Promotion email folders for the temporary password email.

    Please also mark the "@withhive.com" domain as a trusted sender. 

    If you've whitelisted Hive and are still not receiving the temporary password email, please contact us via 1:1 inquiry for further assistance. 

  • HOT What is the Event Mode?

    The event mode is a mode that is open for a limited time.

     

    When you clear the event stage, you can receive an event exclusive exchange currency.

    You can exchange event currency for various rewards in the Event Shop.​ 

  • HOT Tell me about the boss.

    Bosses appear in certain rounds.

     

    Each boss has a special ability.

    If you select the boss image at the top during battle, you can see a description of the ability.

     

    If you combine Marbles considering the boss's ability, you can defeat the boss faster!​ 

  • HOT I don't have enough space in Storage.

    If you run out of space in Storage, you can disassemble unused items or expand the Storage to make space.

     

    You can add more slots to Equipment Storage by expanding the Equipment Storage, and you can add more slots to Card Storage by expanding the Card Storage.

    These storages cannot be expanded together since they are two different storages.

    Please keep in mind that disassembled equipment and cards cannot be restored. 

  • HOT How do I use the pre-registration coupons?

    The coupons have been sent in a URL format.

    Please read below to learn how to use it.

     

    1) Install Majestia > Log in to Hive > End game (required)

    - New players must finish the tutorial and then tap the URL.

    - Before accessing the URL coupon, be sure to log in with the account that you wish to collect the reward. Please note that there is nothing we can do for you if the pre-registration rewards are sent to the unwanted account.

    - Make sure to end the game and tap on the URL below.

    - If you are using a Guest Account, please be sure log in with Hive account before tapping the URL.

     

    2) The pre-registration reward will be sent to your Inbox within the game when you tap the URL.

    - The URL will be available until Aug. 30th, 2017.

    - The URL can only be accessed via a mobile device.

    - (Android) If you can’t tap the URL on your mobile device or are reading the e-mail on your PC, try copying and pasting the URL to the Internet Browser, then delete “http://” before pressing Enter.

     

    ex) http://event.withhive.com/ci/coupon_page/link?g=399&c=ABCDEFG 

    ->event.withhive.com/ci/coupon_page/link?g=399&c=ABCDEFG

     

    * If the reward hasn’t been sent as soon as you clicked the URL, please try restarting the game. If that doesn’t work either, please fill up the necessary information and send us an inquiry at the bottom of the FAQ page.

     

    1. Hive Account:

    2. The e-mail account you used to participate in the pre-registration event:

    3. The pre-registration event reward URL:

    (Please copy and paste the URL that’s in your e-mail.)

     

  • HOT I can't switch players on Live Mode.

    You can only switch players only until the daily contest begins, and can't make roster changes while the contest is in process or the results are being tallied.

    Also, the total Player Cost of your roster can't exceed 85.

  • HOT I didn't receive my purchased item.
    Sometimes, due to network issues or instability, purchased items might not be delivered immediately.

    Please follow the troubleshooting steps below:

     [Troubleshooting]
      - Please exit the game completely and try re-opening the game again

    Make sure to use the same device and app from the same store where you made the purchase.
    If the item is still not delivered, please submit a 1:1 inquiry providing the information below.

     ■ Google Play Store
      1. CS CODE
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Google account and transaction ID
       ✔ Google account: Open Play Store app → Select the profile picture
       ✔ Transaction ID: Open Google Pay → select the purchase case

     ■ Apple App Store
      1. CS CODE
      2. Purchase date and product name
      3. Request type (Delivery or Cancellation)
  • HOT I forgot my password.
    If you lost your Hive membership password, use the [Find Password] button at the bottom of the login page.
    You can verify your email and receive a reset password.

    If you have lost the password for an account linked to services like Google or Apple, please use the password recovery feature on the respective website.
  • HOT I want to cancel a purchase.
    Payment cancelation is available after withdrawing the product if the product is within 7 days of purchase and has not been used.
    Payment cancelation is unavailable for the cases below.

     ■ Cases where payment cancelation is unavailable
      - If you have used the provided item
      - If you have purchased a product that has an immediate effect

    Payment cancelation can be submitted to the Hive 1:1 inquiry.
    Please make sure to send the inquiry using the same account that made the purchase!​
  • HOT How can I make my Fighters more powerful?
    Below are the ways you can make your Fighters powerful.

    - Level up Fighters
    - Upgrade Fighters
    - Evolve Fighters
    - Collect Infinity Scent
    - Upgrade Pilots

    The stats of a Fighter is composed of [Basic Stats x Additional Stats + Additional Fixed Stats].
    Therefore, the higher the basic stats, the stronger it can be.

    Fighter's basic stats can only be raised through level-up and evolution.
    The higher rarity of a Fighter leads to powerful basic stats, and the basic stats will also be increased more through level-ups and evolutions.
  • HOT How can i change the nickname?
    Nicknames can be changed for free for the first time, and after that, you can change them using 20 diamonds.


    [How to change the nickname]
     1. Touch 'profile' image on the top left
     2. Touch the Modify icon on the right side of the nickname
     3. Check after entering a new nickname in the Modify Nickname pop-up
     
    ※Nickname can be up to 12 characters regardless of language.

     

  • HOT Payment was made and the product was not paid.

    Depending on the network status of the terminal you are using after purchasing the product, a transient phenomenon may occur or payment may be delayed due to poor delivery of payment information to the store you are using. 

     

    If the payment product is not delivered, please close the game completely and log back in to check.

     

    [How to receive inquiries] 

    * How to apply: Menu button (≡) at the top right → Click the [gear] shape → Account → Customer Center → Receive inquiries (Inquiries related to payment must be submitted through [Contact Us][Contents to be filled in when receiving an inquiry]

     

    1) Transaction order number:

          Example) Google order number: 17-digit number consisting of GPA.0000-0000-0000-00000 

    2) Payment date and time: 

    3) Payment amount/purchased item: 

    4) Server/character name: 

    5) Inquiries :​ 

  • HOT What is team formation?
    You can form a team to engage in battles through the campaign.
    Form a team of up to 5 characters, and each character has 5 unique attributes: [Aggressive, Cunning, Rational, Humane, Brutal].

    The 5 characters have advantages/disadvantages against each other, and the ATK can increase or decrease depending on the attribute.
    Forming a team with advantageous attribute can be effective in battle.​
  • HOT What are components?
    You can further improve the performance of the aircraft by equipping missiles, fuselages, wings, chipsets, and engines.

    The higher the grade of the aircraft and the components, the more bonus effect you can get. 
    When equipping the same pieces of equipment on aircraft, missiles, fuselages, and wings, you will get set effects such as increased ATK.​
  • HOT I did not receive an in-app purchase.
    The delivery of purchased items may occasionally be delayed due to issues with the network connection.
    Please try refreshing the purchase with the instructions below.

    [Solution]
    1. Please exit the game completely and try re-opening the game again
    2. Enter the Shop → Select purchased item → Purchase Window pop-up → Cancel the purchase attempt

    You need to use the device where the problem occurred to access the app downloaded from the same market and proceed.
    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.
     
    [Required Information]
     1. CS CODE
     2. Date of purchase and product name 
     3. Your request (ask for the product or cancel the purchase)
     4. Purchase information by market
      ① Play Store: Google Account, Transaction ID
       ▷ Google Account: Launch the Play Store app → Select your profile picture
       ▷ Transaction ID: Connect to Google Pay → Select the purchase
      ② App Store: Purchase history list screenshot
       ▷ PC: iTunes → Account → View Account → Purchase History → View All
       ▷ Mobile: Device Settings → User Name → Media & Purchases → View Account → Purchase History​
  • HOT I did not receive the password email.

    Please check if the email you registered the Hive membership with has blocked the incoming email or filtered the email as spam.

    If the above are all not your case, please send us a ticket through 1:1 inquiry. 

  • HOT How can I summon Rovels and where can I check their appearance rates per grade?

    You can summon Rovels by using the in-game currencies including Diamond and summon tickets in the [Summon] tab.

    Tap the magnifier button to check the appearance rate.

     

    You can also summon Rovels with Poya Gems.

    Please select Poya gems in your bag to use them and tap the magnifier button to check the appearance rate. 

  • HOT How can I obtain upgrade materials?

    You can obtain upgrade materials from Stage or Raid.

     

    The obtainable rewards vary depending on battles, and you can check them before entering the battle.

    If you disable the use of Stamina, you cannot receive clear rewards.​ 

  • HOT I want to know about the Arena.

    Arena is PvP content where you can battle with other users.

     

    You will get 3 free chances to battle every day, and you can choose opponents to fight from the list.

     

    You will receive Knight's Merits, which can be used at the Festival Shop, according to your daily ranking.

    A season reward is also available based on your final score at the end of the two-week season.

     

    You may lose points if you fail to defend even if you succeed in attacking, so make sure to check your defense formation! 

  • HOT How can I manage my synced connections for the game?

    You can manage your synced accounts in Game Settings.

    Keep in mind that you'll need at least one account synced at all times so that no data is lost.

    When changing your synced accounts, be sure to first sync the account you would like to use before unsyncing any accounts.

     

    Please note that your game can be synced with multiple types of Social Media accounts at a time. 

  • HOT What are the Keys for?

    Keys are used as a ticket to enter the Tri Mode.

     

    You can also use it to upgrade your Match Box to the next grade.

    If you select the Match Box at the bottom left of the Grade Match Menu, you can upgrade your grade or view the number of Coins you have collected! 

  • HOT How can I change the camera view during battle?

    During battles, you can toggle between 3 different camera views by selecting the camera button in the upper right-hand corner of the screen.

     

    When you select a camera view, the same view will be applied to the next battle. 

  • HOT I didn't receive the coupon from [Majestia] Pre-registration Event.
    The Pre-registration Event Coupon has been sent to the e-mail address of all participants on May. 25th, 2017.
     
    If you haven't received the coupon yet, please check your spam box.

    If you fail to receive the coupon, please contact our [Customer Support] with the following information.

    1. Hive ID:
    2. The e-mail address that you used to participate in the Pre-registration Event:
  • HOT I've collected a lot of points, but I can't find myself on the Leader Board.

    Dormant user accounts are excluded from the Leader Board. Users that haven't logged in for over 15 days will be considered as dormant users.

  • HOT I didn't receive the items i bought.

    Instability, such as network connection delays, can sometimes cause problems in which purchased items are not paid.

     

    Please refer to the following troubleshooting methods.

     

    ​[The order of resolution]

    1. After completely quit the game, restart the game and check the purchased item has been acquired

    2. 'Side Menu' Touch → 'Settings' → Use the 'Restore Purchase' button on the Accounts tab​

     

    If the item is not acquired afterwards, please enter the information below and send to the 1:1 inquiries. 

     

    [Mandatory Information]

    1. CS CODE

    2. Date of purchase, product name

    3. Request (Item or Purchase Cancellation)

    4. Purchase information by market

     ① Play Store: Google Account, Transaction ID

       ▷ Google Account: Launch Play Store App → Select Profile Picture

       ▷ Transaction ID: Access Google Pay → Select the purchase

     ② App Store: purchase history list screenshot

       ▷ PC: iTunes → Account → View My Account → Purchase History → View All

       ▷ Mobile: Device Settings → Username → Media and Purchases → View Accounts → Purchase History​ 

  • HOT Would like to know using of coupons.

    You can use coupon by entering the Setting > Game Info > Coupon. Please input your codes properly well use of it.​

  • HOT How can I reset my account?

    You can use the [Withdraw account] function in the in-game options.

     

    If you wish to cancel your Hive membership account, please refer to the steps below.

    However, you will not be able to use other games that you used with the same Hive account.

     

      ① In-game main screen → Select your profile in the top-left corner

      ② [Options] → [Information] → [Hive] at the bottom-right

      ③ [My Page] → [Account Settings]

      ④ After entering information [Withdrawal of membership]

     

    Please note that the information on the account that has been withdrawn cannot be recovered! 

  • HOT I'd like to know about Rovels' attributes and the attribute relations.

    There are a total of six attributes: [Fire/Water/Wind/Earth, and Light/Dark]

     

    Fire attribute has an advantage over Wind attribute, while it's at a disadvantage against Water attribute.

    Water attribute has an advantage over Fire attribute, while it's at a disadvantage against Earth attribute.

    Wind attribute has an advantage over Earth attribute, while it's at a disadvantage against Fire attribute.

    Earth attribute has an advantage over Water attribute, while it's at a disadvantage against Wind attribute.

     

    [Light/Dark] attributes can deal more critical damage to each other!

    However, their relations are so powerful that they can destroy each other.

     

    Tip 1) [Fire/Water/Wind/Earth] attributes and [Light/Dark] attributes have no effective relations with each other. 

    Tip 2) 15% additional damage is dealt according to the attribute relation. 

  • HOT Can I reset all my gameplay?

    Data reset function is not provided.

    However, if you log in with a different account, you can play from the beginning.

     

    If you log out from the in-game settings, you can log in again with a different account. 

  • HOT Please tell me about the Tri Mode.

    It's a mode where you can get rewards by clearing each stage.

     

    Each stage has clear conditions, and you can receive special gifts at certain stages!

    When the season is over, you can try again from Stage 1. 

  • HOT I did not receive an in-app purchase.

    The delivery of purchased items may occasionally be delayed due to issues with the network connection.

    Please try refreshing the purchase with instructions below.

     

    [Troubleshoot a Failed Purchase]

    1. Please exit the game completely and try re-opening the game again
    2. Re-enter the <Package Store> in the game

    3. Subscription Item: Go to the Settings in-game and use the <Restore Subscription Item> function

     

    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.

     

    [Required Information]

    1. Player ID, Server

    2. Package name and date of purchase

    3. Your request (receive the items or cancel the purchase)

    4. Provide purchase information based on your app market

        ① Play Store: Linked email address, Order ID

         ▷ Gmail: Start Google Play Store → Select profile image

         ▷ Order ID: Log into Google Pay → Activity → Select purchase

        ② App Store: Screenshot of purchase history (date of purchase and Order ID must be visible)

         ▷ Device Settings → iTunes & App Store → Apple ID → View Apple ID → Purchase History

  • HOT How do I turn on auto-play?

    You can select auto-play during a battle by tapping the [A] button in the upper right-hand corner of the screen.

    If you tap the adjacent Flame icon button, any available Rage Skills will automatically be activated. 

  • HOT How do I delete my game account?

    Please submit an inquiry containing the content below to [Customer Support] at the bottom of this FAQ.

     

    < Required Information > 

     

    1. In-game Username :

    2. Server :

    3. Realm :

    4. Reason for Account Deletion Request : 

    5. Do you agree to the terms and conditions below? : 

     

    ※ Terms and Conditions

    1. You will not be able to use the same character name once you delete your account. 

    2. All basic information will be deleted and may not be recovered once your account is deleted.

    3. Processing may take some time to complete, and once it is complete we will not be able to cancel it.

    4. iOS device users will have to delete and reinstall the app again if you wish to restart Royal Blood. 

     

    Thank you. 

  • HOT How can i use the coupon ?
    Thank you for contacting Com2uS Global.
    We understand you are wondering how to use the code.
    In order to receive rewards, you must go through the URL link that is provided through a device
    *this will not work on a desktop*

    Please try the following steps:
    1) Please install Action Puzzle Town, then start the game. Please log into the Hive ID and finish the tutorial.

    2) Open your email and click the "receive the rewards link," then the rewards will automatically be sent to your inbox in the game.
    -Please note that the link expires on Jan 30th, 2016.
    -The link is will ONLY work on mobile devices.

    If you haven't received the items after clicking the URL link,please re-start the game and check your inbox.
    If you have any questions regarding a code that you had received or having any other issues, please send us following information below (if not provided already):
    -Hive ID
    -Email address
    -URL link

  • HOT How Can I Change My Hive Membership Password?
    To change your Hive membership password, follow these steps:

     ① Launch Starseed: Asnia Trigger.
     ② Tap the hamburger menu in the top right corner, then select [Settings].
     ③ Tap [Account] and select [Hive Profile].
     ④ Tap [Hive Account Settings] and enter your password.
     ⑤ Tap [Password] and enter the authentication code.
     ⑥ Enter the new password and save it.

    We recommend updating your password regularly for better security.
  • HOT Why can't I increase my Fighter level anymore?
    The level of Fighters is limited by the player's level. The level limit of Elite Fighters increases for every 10 levels of the player. 

    A player must reach at least Lv. 251 to raise Fighters with Lv. 1,000 or higher. In this case, [Plasma Stones] are required additionally!
  • HOT How do i check my CS CODE?

    Touch 'Side Menu' → 'Settings' → Accounts Tab,​ Check your CS CODE.

     

    ※ CS CODE is important personal information, so please be careful not to expose it! 

     

     

  • HOT What is character enhancement?
    You can enhance the characters' stats by leveling them up.

    Promotion is available every 20 levels, and you can continue leveling up the character by an additional 20 levels once you promote the character.

    The characters can obtain a party bonus skill on the initial promotion, and as promotions continue, the skill level can increase, with a maximum level cap of 5.
  • HOT What is a component upgrade?
    You can upgrade the aircraft and components through level-ups.
    You need Coins and Scrolls for level-up; the higher the level, the higher the ATK and HP will become.​
  • HOT I cannot update the game in the market.

    You can update the app to the latest version through the following steps:

     

    ■ Google Play

     1. Close the app and start [Play Store] → Profile on the top-right corner

     2. [My App/Game] or [Manage apps & device]

     3. [Pending downloads] or [See details] 

  • HOT How can I level up Rovels?

    Go to [Manage Rovels] to level up your Rovels by using [Gold] and [Rovel EXP Stone].

    When your Rovel reaches a certain level, you need to use [Rovel Breakthrough EXP Stone] to break through and increase its level additionally.

    [Rovel Breakthrough EXP Stones] can be obtained from Daily Quest, Shrine of Trials, and Lucy's Supply or purchased from Machina Shop.

     

    Rovel level-up and breakthrough power up their stats and increase their skill level.

    The higher the Rovel's grade, the higher the MAX level, so you can power up their stats multiple times! 

  • HOT How do I withdraw from Hive membership?

    To withdraw from your Hive membership,

     

    ① Access Storypick

    ② Top left menu of the main screen → [Settings]

    ③ Go to [Profile] on the bottom

    ④ [My Page] → [Account Settings] → [Membership Withdrawal]

     

    After the withdrawal, you will no longer be able to use your account, so decide carefully! 

  • HOT What is a Team Activity?

    You can proceed with team activities at the Principal's Office and Cafe. 

     

    Each activity requires different levels and stats and the more you satisfy the requirement, the better rewards you get.

     

    Once you designate a character and proceed with the activity, rewards will be available after a set time for each activity. 

    Team Activity Points are included as activity rewards. You can get a special reward by collecting points!​ 

  • HOT How can I check my Player ID?
    You can check your Player ID by following the method shown below.
    Make sure to enter your Player ID when you submit an inquiry!
     
    ① Connect to Skylanders™ Ring of Heroes
    ② Select Profile on the top-left of the main screen
    ③ Check the Player ID
  • HOT I'd like to know more about the Mercenaries.

    Decades after the Z-virus spread around all over the world, the leading survivors have established the New continent Autonomous Council (NAC) and individual boroughs.

     

    The Union, a force consists of uninfected survivors within the borough

    The Harz, a force of humans who have not lost their self-consciousness despite being infected with the Z-virus

     

    The two forces each have Mercenaries that fight for their own purposes. These Mercenaries are classified into tankers, dealers, rangers, and supporters.

     

    In a time of apocalypse and the intensifying conflict between the two forces, your mission is to survive by making a contract with Mercenaries! 

  • HOT How is a Player Cost determined?

    The real-life performance of the Players during the previous month will be converted into points.

    Players that have shown superb performance will be given 10 Cost Points and Players that have not done well or have been injured will be given 3 Cost Points.

    Player Cost is recalculated on a monthly basis. 

  • HOT I haven't received my Pre-Registration rewards/e-mail
    Thank you for your patience and we apologize for the delay in sending out the Pre-registration codes.
    All of the Pre-registration codes have been sent out on December 13, 2015.
    Please check your inbox and also be sure to check your spam/junk folder for an email from Com2uS.
    If you need further assistance, please provide us following information below :
    The email address you used to preregister

    Thank you for your understanding and cooperation!
  • HOT I'd like to log in with another account.
    You can log in to another account using the Logout button.

    Touch 'Side Menu' → 'Settings' → Accounts Tab → Logout​
  • HOT How can I evolve Rovels?

    You can level up your Rovels at the [Shrine of Evolution].

     

    Other Rovels are used to evolve a selected Rovel and the in-game currencies and weapons of the used Rovels will be refunded.

    The grade and the stats of the evolved Rovel will increase too.

     

    The order of the Rovel grades is as follows: [Normal → Rare → Rare+ → Epic → Epic+ → Unique → Unique+ → Legendary→ Legendary+ → Mythical (1★-5★)]

     

    Visit the [Shrine of Evolution] to make your Rovels stronger now! 

  • HOT I can't update my game.
    You can update to the latest version from the following places.

     ■ Google Play Store
      ① Close the game and open the [Play Store] → Profile on the top right
      ② Go to [Manage apps & device]
      ③ Check [Updates available] or [See details]

     ■ Apple App Store
      ① Close the game and open the [App Store]
      ② Profile on the top right
      ③ Pull the page to the bottom to refresh the page
  • HOT Please tell me about the equipment.

    It consists of clubs (wood, iron, wedge, putter), golf ball, golf bag, and club cover.

    The grade consists of Normal → Rare → Epic → Legend, and the higher the grade, the better the stats.

     

    There are five types of stats: distance, accuracy, swing zone, mentality, and putt.

    Now, let me tell you the most effective equipment for increasing each stat!

     

     - Driving Distance: Wood, Golf Ball

     - Accuracy: Iron, Golf Bag

     - Swing Zone: Wedge, Club cover

     - Mentality: Equipment grade up (helps overcome hazards)

     - Putt: Putter

     

    Some epic and legendary grade equipment have set effects. 

  • HOT What is Hive membership?
    Hive is an integrated platform service that connects the world. You can use just one Hive account to access all the games that are serviced by Hive.
  • HOT How can I enlist a Mercenary?

    Mercenaries can be enlisted to your team by making contracts or using Diamonds.

     

    [Today's Mercenaries] will make 2 Mercenaries available for contract daily, and you can use Neostones to make a contract with [Today's Mercenaries].

    If you've already enlisted a Mercenary that's available in [Today's Mercenaries], you can purchase their [Skill Card] instead.

     

    Some of the Mercenaries can be enlisted only when you meet the specific contract conditions. 

  • HOT My Player has achieved a record in Live Mode but I haven't been reward with LP for that.

    If the Player is not placed in the right position, you will not be able to gain LP for his performances.

    For example, you can place a pitcher in SP or RP slots, but if a starting pitcher plays as a relief pitcher, then you will not be able to gain LP for his performances.

  • HOT I didn't receive my purchased item.
    Sometimes, due to network issues or instability, purchased items might not be delivered immediately.

    Please follow the troubleshooting steps below:

    [How to Fix the Issue]
    Tap the hamburger menu in the top right corner and go to [Settings] > [Account]. From there, select [Tap to Go Now] in the Recover Purchased Offer section.

    Make sure to use the same device and app from the same store where you made the purchase.
    If the item is still not delivered, please use the 1:1 inquiry and provide the information below.

     ■ Google Play Store
      1. CS CODE
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Google account and transaction ID
       ✔ Google account: Open Play Store app → Select the profile picture
       ✔ Transaction ID: Open Google Pay → select the purchase case

     ■ Apple App Store
      1. CS CODE
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Screenshots of purchase history and detailed receipt
       ✔ Purchase history: Device Settings → Your Name → Media & Purchases → View Account → Purchase History
       ✔ Detailed receipt: Device Settings → Your Name → Media & Purchases → View Account → Purchase History → Total Purchase Amount​
  • HOT Why doesn't my Player level increase?
    You need to surpass the designated Best Stage to increase your Player level. 

    Your Player level does not increase based on EXP, so make sure to view the Best Stage in [Player Info].
  • HOT What are gear?
    You can increase the characters' stats by equipping gear.

    You can level up the gear by consuming other gears as materials.
    The maximum level you can raise it to depends on the rarity of the equipment

     1-Star: Lv. 10 
     2-Star: Lv. 15
     3-Star: Lv. 20
     4-Star: Lv. 30

    Please keep in mind that you'll need to construct an Armory to enhance the gear level.​
  • HOT What is a component fusing?
    You can get components of a higher grade by fusing the same components or components of the same grade.

    Components that are upgraded through fusion will increase in MAX Lv., ATK, and HP. The grades are as follows: [Normal → Superior → Rare → Elite → Epic → Legendary]
  • HOT What are Party Formation Buffs?

    There are two party formation buffs: [Attribute Buff] & [Region Buff]

     

    Forming a party with 3-5 Rovels with the same attribute will apply [Attribute Buff] to increase ATK and DEF of the Rovels.

    The more Rovels with the same attribute are placed, the higher value of ATK and DEF.

    Placing Light/Dark Rovels will apply Attribute Buff to all attributes and bonus buff per Rovel.

     

    Forming a party with 3-5 Rovels of the same region will apply [Region Buff] to increase CRIT DMG and DEF of the Rovels.

    The more Rovels of the same region are placed, the higher value of CRIT DMG and DEF.

     

    Tap the buff icon on the top before starting a battle to check the buff currently being applied.

    Take advantage of Party Formation Buff to enhance your Rovels!​ 

  • HOT I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    [How to resolve on Play Store]

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    [How to resolve on Apple Store]

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game​ 

  • HOT Please tell me about the equipment disassembly.

    If you disassemble the equipment you are not using, you can get the Power-up Stones, which can be used for power-ups.

    If you disassemble the legendary equipment, you can also get Mileages that can be used in the Shop. 

  • HOT How do I sign up and log in?

    You can link your game data to a Hive ID and Social Media accounts through Game Settings.

     

    If you have a Hive ID, you can link your game to your Hive ID using the email address registered to your Hive account.

    If you do not have a Hive ID, you can create one by tapping on the Hive Sync Account option and selecting [Sign Up] on the login page.

     

    You can also easily link your game to your Facebook, Google Play, or Apple accounts.

    If you're still playing with a guest account, make sure to sync your game and keep your data safe.

    Connecting your account ensures that you won't lose your data even if you change devices!

  • HOT I would like to try out the mercenary before signing a contract.

    You can try out the mercenary you are interested in by choosing the mercenary at the Contract Menu and using the Preview.

    You will be able to experience the mercenary with cards and Exclusive Equipment effect.

     

    You can set the card effects (R-SSR skill/rage cards) and trait power-up status to experience the mercenary. 

  • HOT If the sum of the Daily Contest Reward equals negative Roster Points, do I lose LP?

    No, you will not lose LP if the Daily Contest results in negative points.

  • HOT There is a bug/issue with the game.

    Did a bug/issue come up while I was playing the game?

     

    Please Tap [Menu] in the top right corner of the game screen → [Option] → [Support] → [Make Inquiries] and provide as much information about what happened when you experienced this bug/issue. We will try to get back to answer your ticket as soon as we can.

     

    ※ If you can provide screenshots, it will be extremely helpful to us,so we may find the cause of the issue and reply faster to your ticket.​ 

  • HOT Please tell me about the consumables.

    Using consumables, you can get effects that are helpful for the match.

     

    Tees can only be used on Tee Shots. When used, the driving distance is increased by 10yd.

    If you use a Perfect Zone Drink, the swing bar area is widened so that you can make a more accurate shot.

    The Shot Guide shows you where the ball will first drop. Both wind and altitude are calculated.

    Using the Putting Guide, you can see the expected path the ball will roll.

     

    You can try consumables for free at Coach Allen's Lesson Center!​ 

  • HOT How can I manage my synced connections for the game?

    You can manage your synced accounts in Game Settings.

    Keep in mind that you'll need at least one account synced at all times so that no data is lost.

    When changing your synced accounts, be sure to first sync the account you would like to use before unsyncing any accounts.

     

    Please note that your game can be synced with multiple types of Social Media accounts at a time. 

  • HOT I'd like to know more about the Mercenary Collection Effect.

    You will be able to activate additional effects that will help you during a battle by collecting the Mercenaries.

    The collection effect becomes more powerful depending on the no. of Mercenaries that activate the corresponding effect and the level of the Mercenaries. 

  • HOT How do I use the pre-registration coupons?

    The coupons have been sent in a URL format.

    Please read below to learn how to use it.

     

    1) Install MLB 9 Innings Manager > Log in to Hive > End game (required)

    - New players must finish the tutorial and then tap the URL.

    - Before accessing the URL coupon, be sure to log in with the account that you wish to collect the reward. 

    Please note that there is nothing we can do for you if the pre-registration rewards are sent to the unwanted account.

     

     

    - Make sure to end the game and tap on the URL below.

    - If you are using a Guest Account, please be sure log in with Hive account before tapping the URL.

     

    2) The pre-registration reward will be sent to your Inbox within the game when you tap the URL.

    - The URL will be available until Sep. 16th, 2016.

    - The URL can only be accessed via a mobile device.

    - (Android) If you can’t tap the URL on your mobile device or are reading the e-mail on your PC, try copying and pasting the URL to the Internet Browser, then delete “http://” before pressing Enter.

     

    ex) http://event.withhive.com/ci/coupon_page/link?g=399&c=ABCDEFG

    ->event.withhive.com/ci/coupon_page/link?g=399&c=ABCDEFG

     

    * If the reward hasn’t been sent as soon as you clicked the URL, please try restarting the game. If that doesn’t work either, please fill up the necessary information and send us an inquiry at the bottom of the FAQ page.

     

    1. Hive Account:

    2. The e-mail account you used to participate in the pre-registration event:

    3. The pre-registration event reward URL:

    (Please copy and paste the URL that’s in your e-mail.) 

  • HOT I can't connect to the game.

    When you can't connect to the game normally please check your network of the mobile device.

     

    The connection to the game in places such as crowded public spaces, closed spaces, and basements may not be smooth temporarily.

     

    Also, usage of public networks such as hotspots may deter connection under gameplay through wi-fi.

    Please check the connection through a private wi-fi router or mobile data if constant disconnection happens.

     

    Besides, please be noted that connection to the game may be temporarily unavailable due to updates and maintenance.​ 

  • HOT Please tell me about Caddies.

    Caddies will advise you on wind, terrain and current conditions during the match.

     

    You can increase the Caddie's EXP by giving the food earned from the Glory Test Field.

    Caddies will earn upgrade stats every time they level up.

     

    You can evolve Caddies by clearing evolution missions every 5 levels.

    As they evolve, the maximum level will increase by 5, and you will be able to equip a higher grade caddie costume.

    Caddies can be upgraded to Lv. 20.

     

    Each caddie has a basic skill, and a new skill can be earned every 10 levels.

    The type and level of the skill will be granted randomly and you can reset it to obtain a different skill. 

  • HOT I've forgotten my password.

    To reset your Hive password, go to the Hive login page and tap on [Forgot Password]. 

    After verifying your email address, you'll receive a temporary password.

     

    If you've forgotten the password for your Social Media accounts such as Facebook, Google or Apple, please use the password reset functions on those homepages. 

  • HOT I'd like to know more about the Mercenary Level Superboost.

    The MAX level of a Mercenary is Lv. 40, but if you Superboost the Mercenary, you can level up the Mercenary up to Lv. 50!

    You need Class Cores and Neostones to Superboost a Mercenary, and the higher the level, the more materials are required.

    Class Cores can be obtained through Story rewards or by Crafting. 

  • HOT Do not share your login data/personal information

    We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.

    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.

    The main rules are as below, but not limited to.

    1. Never share your CS CODE, Hive ID, and passwords with anyone!

    2. Avoid logging into your account on someone else's device.

    3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information. ​ ​ 

  • HOT I didn't receive the coupon from [MLB 9 Innings Manager] Pre-registration Event.

    The Pre-registration Event Coupon has been sent to the e-mail address of all participants on August. 18t, 2016.

     

    If you haven't received the coupon yet, please check your spam box.

     

     

    If you fail to receive the coupon, please contact our [Customer Support] with the following information.

     

     

    1. Hive ID:

    2. The e-mail address that you used to participate in the Pre-registration Event: 

  • HOT Gameguard error

    Please try the following step to correct this issue:

    ■ -Delete the contents of your gameguard folder and run the game client.

    This will patch your gameguard folder to the latest update.

    If the issue persists, please feel free to send us a ticket with a screenshot to https://customer.withhive.com/playwith/ask/1911, and then you will go to Ticket Platform.

     

    Bill Error -40/ Troubleshooting/ Billing Error 2000

    Please know that you get these errors in the website when there’s a pending confirmation email, please check the inbox and spam folder of the payment method email you used.

     

  • HOT What is the skill system?

    There are water, fire, wind, earth, and light elements in skills.

     

    They can be upgraded using “Spell Tomes” and promoted with the corresponding “Skill Books.”​ 

  • HOT What are the recommended system requirements for 'GODS RAID' Game?

    The minimum system requirements of 'GODS RAID' Game are as follows.

     

     

    1. RAM : 4GB

    2. CPU : Samsung Exynos M3 Quad-Core 2.7 GHz CPU / ARM Cortex-A55 Quad-Core 1.79 GHz CPU

    3. Device Support_aOS : Galaxy S9 or Later

    4. OS Version_aOS : Android 8.0

    5. Device Support_iOS : iPhone XS 4GB or Later

    6. OS Version_iOS : 15.0

     

    ※ The requirements shown above are minimal conditions, so the gameplay experience may vary according to the data environment.

    ※ Gameplay may be unavailable on some mobile devices. ​ 

  • HOT I did not receive an in-app purchase.
    The delivery of purchased items may occasionally be delayed due to issues with the network connection.
    Please try refreshing the purchase with instructions below.
     
    [Solution]
    1. Please exit the game completely and try re-opening the game again → Check the Mailbox
    2. Enter the Shop → Select purchased item → Purchase Window pop-up → Cancel the purchase attempt → Check the Mailbox

    You need to use the device where the problem occurred to access the app downloaded from the same market and proceed.
    If you have not received your in-app purchase after troubleshooting the issue, please send us a 1:1 inquiry with the required information listed below.​

    [Required Information]
     1. CS CODE
     2. Package name and date of purchase
     3. Your request (receive the items or cancel the purchase)
     4. Purchase information by market
      ① Play Store: Google Account, Transaction ID
        ▷ Google Account: Launch the Play Store app → Select your profile picture
        ▷ Transaction ID: Connect to Google Pay → Select purchase
      ② App Store: Purchase history list screenshot
        ▷ PC: iTunes → Account → View My Account → Purchase History → View All
        ▷ Mobile: Device settings → User name → Media & Purchases → View my account → Purchase History​
  • HOT I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    [How to resolve on Play Store]

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    [How to resolve on Apple Store]

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game​ 

  • HOT I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    [How to resolve on Play Store]

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    [How to resolve on Apple Store]

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game​ 

  • HOT Please tell me about the Costumes.

    You can style the characters with costumes in various ways.

     

    Costumes of epic grade or higher have a set effect.

    If you use a Costume Grade Promotion Ticket on a costume below the epic grade, you can increase its grade up to the legendary grade.

     

    When you complete the Costume Book, you can also receive effects such as the driving distance adjustment and crush chance up. 

  • HOT I didn't receive the temporary password email. What should I do?

    Please make sure to check your email account's Spam, Junk, or Promotion email folders for the temporary password email.

    Please also mark the "@withhive.com" domain as a trusted sender. 

    If you've whitelisted Hive and are still not receiving the temporary password email, please contact us via 1:1 inquiry for further assistance. 

  • HOT I'd like to know more about the Crafting.

    You can acquire the items you need by Crafting.

    There are a total of 4 Craft Houses, and the items that can be crafted are as follows.

     

     Upgrade Laboratory - EXP Booster

     Equipment Craft House - New equipment

     Gem Refinery - Red Diamond

     Material Conversion Station - Class Core and Ability Amplifier

     

    By upgrading each Craft House, you can reduce the time consumed on crafting. Also, you can instantly complete crafting by using Neostones. 

  • HOT Can I buy, sell or trade accounts?

    Selling, buying, trading or giving game accounts to other players is against our policy.

    We cannot guarantee the security of any account that has been passed from one player to another, and we reserve the right to ban any account that has been transferred between two different players. ​ ​ 

  • HOT Where do I get Treasure Chests?
    You may acquire Treasure Chests by exchanging Friend Points or playing the ADVENTURE. 
    Go to TRADE menu in Cartoontown. 
  • HOT Am I allowed to trade or sell my account?
    No, trading or selling of your account(s) is allowed. It is against the GAMEVIL, Inc. Terms of Use and Privacy Policy. 
    Such action will result in permanent ban of your user account(s). Also, GAMEVIL is not responsible for the financial loss caused by the trade or scam. 
  • HOT ​How Do I Use Event Coupon Codes?
    You can redeem your coupon using the steps below: 

     

    1) Launch Minion Rumble. 

    2) Tap your profile icon in the top-left corner of the Chapter screen. 

    3) Go to [User Settings] → [Coupon Exchange]

    4) Enter your CS Code and the coupon code. 

    5) Check your Mailbox to claim your rewards. 

     

    You can also redeem event coupons via the Event Coupon Exchange!​​
  • HOT Tell me about the Spring of Life.

    In this game mode, players fight a dragon and are ranked accordingly based on the damage they deal.

     

    You can earn rewards (Appraisal Stone Chests) based on your ranking.

    You can enter once a day and re-enter by watching an ad.

    Rewards can be claimed once a week and rankings are updated based on accumulated damage.​ 

  • HOT I cannot activate the update button for the game.

    If the 'update'icon in the Google Play store for 'GODS RAID' is not active, please try the following steps for troubleshooting. 

     

    1. Re-starting the mobile device. 

    2. Press [Menu] - [Settings] - [Application] - [Google Play Store] application - [Force stop] - [Storage] - [Delete cash]

    3. Retry update for [GODS RAID] in the Google Play store app

     

    * How to access the [Application Administrator] menu may vary according to mobile software type. 

    ※ We recommend you try it in a stable LTE/Wi-fi environment​ 

  • HOT I forgot my password.
    If you lost your Hive membership password, use the [Find Password] button at the bottom of the login page.
    You can verify your email and receive a reset password.

    If you forgot your password for synced accounts such as Google or Apple, please visit their page and use the find password function.​​
  • HOT Where can I combine Costumes?

    You can combine costumes at the Costume Shop.

     

    You can get a new costume by combining 3 costumes.

    The higher the grade of the costumes used as a material, the higher the probability of getting a higher grade costume.​ 

  • HOT What is Portal Master?

    Portal Master is a guardian who protects Skylands by joining forces with Skylanders.

     

    Portal Masters also have their own attributes and skills.

    As Portal Master's level increases, Skylander's stats also increase.

     

    If a Portal Mater uses mana during battle, the core power of Portal Master will be charged. Once the core power is full, Portal Master can use their active skill. 

  • HOT I'd like to know more about the Mercenary Ability Power-ups.

    All Mercenaries have a total of 6 Abilities.

    ATK, DEF, and HP are the basic Abilities that all Mercenaries have in common, and each Mercenary has a total of 3 special Abilities.

     

    Abilities range from grade C to grade SSS and can be powered-up with Battle Badges.

    Battle Badges can be obtained through Battle Center rewards, Story rewards, etc. 

  • HOT I did not receive the item after a purchase was made.

    If you have not received the purchased item after payment, check the information below.

     

     1. Completely restart your device.

     2. Enter the game to see if you have received the item.

     

     If the above method did not work, contact the customer center.

     

     > Issue

     - Nickname:

     - UDID:

     (Game settings → select account → copy UDID)

     - Time of purchase:

     - Item name:

     - Order number:

     - Screenshot of receipt

     - Request

     

     Check the receipt of each store.

    1. Google Play Store (Android OS) : https://payments.google.com/​

    2. Apple App Store (iOS) : https://support.apple.com/en-us/118212

     

     There are occasions when payments or purchases do not go through or get delayed due to network instability.​ 

  • HOT The mail to recover my password did not arrive.
    Your email registered with Hive membership may have opted out from receiving emails or could have moved the email to Spam.
    If you haven't opted out from receiving the email or moved it to the Spam, please submit a 1:1 inquiry.​
  • HOT Please tell me about the Item Capsule.

    You can get item capsules during the match.

    Try using the item to use magical powers!

     

    You can try out a variety of items for free at Coach Allen's Lesson Center. 

  • HOT What is Auto Battle?

    Auto Battles are available once you clear a stage with 3 stars.

    Auto battle allows 20 consecutive battles in a row.

    For stages with limits, battles will ends once the limit is reached.

     

    Battle will also end if you: lose the battle, have insufficient Energy, or if your inventory full.

    Battle speed will be set to 3x by default.

    Tap Pause or Cancel to exit auto battle at any time. 

  • HOT I'd like to know more about the Battle Center.

    In Battle Center, you can experience battles in different themes.

     

    If you win in a battle, you can acquire the Battle Badge of the corresponding theme. The higher the difficulty, the more the rewards you can get.

    4 Battle Center Tickets are recharged every day, and you can purchase the tickets in the Shop as well.

    Depending on the theme, bosses of different traits will appear. So, make sure to check the strategy info and claim victory! 

  • HOT What Is Minion Rumble?
    Minion Rumble is a thrilling battle game where Summoners, Champions, and Minions join forces!
    Forge your own legion and face wave after wave of enemies in a fight for glory.​​
  • HOT Where can I check my UDID account information?

    You can copy the UDID from Game Settings > Select Account menu.

     

    Use the copied ID as you deem fit, but be careful not to share your personal information with others.​ 

  • HOT I would like to cancel the payment product.

    Based on refund policies, cancellation and refund of payment may not be processed if 7 days have passed from the payment date.

    Also, cancellation and refund may not be possible which case fits with the below condition even within 7 days.​

     

    ※ Cases where your payment cannot be canceled

    1. Unused products that have passed 7 days since the payment date

    2. Products already used within 7 days of payment date

    3. Product that starts to be used immediately after charging

    4. If you have used additional item

    5. Products with additional benefits, etc 

     

    Please check the above cancellation conditions, and for further inquiries, please fill out the required information below and submit it to the customer center.

     

    ​■ Required Information

    1. Nickname :

    2. Payment product :

    3. Payment amount :

    4. Payment date :

    5. Order number :

    6. Acceptance of product recovery : "I agree." or "I do not agree"

    (If you do not agree, we cannot cancel the payment)

    ※ We can process your inquiry more accurately If you attach a screenshot of the purchase details page showing the order number.

     

    ※ How to check the order number (Google Play Store)

    1. Access Google Payments (link: https://pay.google.com/)

    2. Log in to your Google Account

    3. Check the products you paid for in the completed purchase history

    4. Check order number (starts with GPA and numbers)​ 

  • HOT How can I check my CS CODE?
    You can check CS CODE as explained below.
    Make sure to include CS CODE in your inquiry!

     ① Run MLB 9 Innings Rivals
     ② [Menu] → [Settings] → [Account] at the bottom right
     ③ Check the CS CODE at the bottom​
  • HOT How do I use Boosters?
    Boosters can be used in Grade Match and Single Mode.
    Using boosters doubles the reward you get after the round ends.

    There are three types of boosters: Gold, character EXP, and Power-up Stones.
    You can use them all at the same time, or you can choose and use few of them.
    You can purchase the boosters at the Shop.​
  • HOT What is Mana?
    The cost required to use skills.
    The required amount of mana will vary according to the skill.
    You'll start with 3 mana when a round begins and you can possess up to 10 mana.
    Mana will be increased by 1 whenever a round begins.
    Half of the mana in possession will be transferred when a turn ends.
  • HOT I'd like to know more about the Mercenaries Upgrade.

    You can acquire beneficial effects for your Mercenaries by investing the Mercenaries Upgrade Points.

    Once your Mercenaries reaches power-up Lv. 15, you can power up the Class.

     

    The Mercenaries Upgrade Points can be earned based on the level of the Mercenaries in your possession.

    You can get the points you invested back by resetting the power-up status using Gold. 

  • HOT Can I continue playing on another device? Tell me about account sync.
    ​Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

     

    You can select between Hive membership, Google, and Apple, or you can choose to sync to all of them.

     

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!

    We recommend that you sync at least 1 account.​​
  • HOT I lost my account.

    We do not store account data for Google or Apple. We are unable to directly verify or provide assistance regarding these accounts.

     

    Please check the ID and password of the synced account through the customer center of each platform for proper troubleshooting.

     

    > Google Play Store (Android OS) : https://support.google.com/accounts/#topic=3382296

    > Apple App Store (iOS) : https://support.apple.com/  

  • HOT I lost my account.

    If you lost your account linked to Google / Facebook, you can visit the Google / Facebook homepage or the application and check your linkage process directly. 

     

    ■ Check Linkage with Facebook 

    1. log in 

    2. Menu > Settings & Privacy > Settings > Apps and Websites 

    3. Touch 'Logged in with Facebook'

    4. Check [GODS RAID]

    ☞ Direct link (Click)

     

    ■ Check Linkage with Google 

    1. log in 

    2. Account > Security > Google apps with account access 

    3. Touch 'Manage access' 

    4. Check [GODS RAID] 

    ☞ Direct link (Click)

     

    ※ Please check all for multiple accounts. 

    ※ We do not have access to your linked accounts.​ 

  • HOT Tell me about player card training.
    You can level up player cards to boost stats.
    Other player cards and points are used as material, and the EXP gained varies depending on the type, grade, and training level of material cards.

    Once you collect enough EXP and level up, points will be used, and 3 of your stats will increase by   1.  
    The total stats increase of +3 is randomly allocated among the 6 stats.

    Once you reach a certain training level, you can use Reallocation Tickets and points to reallocate training.
    You can select 1 or 2 stats to allocate the least amount to.​
  • HOT What is a Studio?

    In the studio, you can take pictures of the characters in various poses.

    In the studio album, you can see the photos you have taken so far.​ 

  • HOT Who takes the first turn?

    The formation with the higher average battle power will get the first turn.

    If there's more than one round in one stage, the formation with higher average battle power will get the first turn for all rounds. 

  • HOT I'd like to know more about Cards.

    There are 3 different types of cards: Skill Card, Rage Card, and Material Card.

    Each card is divided into 3 different grades: R, SR, and SSR. The higher the grade, the stronger the power of the card.

     

    Skill Cards can only be equipped to a designated mercenary, and increase the ability of the mercenary.

    SSR Skill Cards possess a passive effect.

     

    Rage Cards can be equipped to any mercenaries, and increase the power of the Rage Skill along with activating beneficial effects in battle.

    Rage Skills will not be activated unless you equip a Rage Card.

     

    The material card increases the level of the skill/rage cards or promotes the cards.

  • HOT I can't link my account. What should I do?
    You can try the following troubleshooting steps if you're experiencing account link failure.

     

     ■ Google Play Store

      ① Update [Play Games] to the latest version.

      ② Device [Settings] → [Accounts and backup] → [Manage accounts] → Delete and add the account again.

      ③ Device [Settings] → [Apps] → [Google Play Games] → [Storage] → [Clear data/cache]

      ④ Open [Play Games] → Log in with the Google account you wish to link → Log in to the game and link your account.

     

     ■ Apple App Store

      ① Device [Settings] → [Game Center]

      ② Set up [Game Center] →  Continue → Sign In​​
  • HOT I can’t download or install the game.

    If you cannot download the game or the installation continues to fail, please check whether your network connection is stable and then check whether your device has sufficient memory.

     

    If everything is normal, delete the game, reboot the device, and download the game again.

    If the problem persists, please contact the customer center.​ 

  • HOT How can withdraw my account?

    You can withdraw your 'GODS RAID' account by following the steps below. 

     

    - [☰] button at the bottom left of the game screen > [Settings] > [ACCOUNT] > Click [Delete Account]

     

    ※ All user data including the characters will instantly be deleted after the withdrawal, and recovery will be unavailable.​ 

  • HOT Tell me about player card training boost.
    Training boost increases the MAX training level.
    Training Boost Tickets and points can be used to increase the MAX training level to 10.

    The success rate decreases at higher levels.
    But the bonus rate that increases the success rate every time you fail a training boost will increase up to 10%.​
  • HOT It’s difficult to hit a shot because of the obstacles.

    If you can't send the ball in a straight line, try a spin!

    You can control the direction of the ball.

     

    You can learn fade shots and draw shots through training per character. 

  • HOT I'm having a hard time getting upgrade materials of high grade.

    The grade of upgrade materials consists of [Low → Mid → High → Ultimate] and [Premium → Rare → Heroic → Legendary].

     

    You can craft higher grade material by combining low grade materials.

    If you are having a hard time acquiring materials, try out the combination! 

  • HOT How do I obtain cards?
    You can obtain cards through card draw.

    In the Normal Draw, Premium Draw, and Event Draw, you can acquire at least 1 card with a minimum of an SR grade when performing 10 draws, and a draw bonus gauge is accumulated with each draw.
    When you achieve 100% draw bonus, you can get 1 SSR grade card with a 100% chance and the draw bonus will be reset.

    In Premium Draw, you can choose between Skill Cards and Rage Cards to draw.
  • HOT I forgot my password.
    If you lost your Hive membership password, use the [Find Password] button at the bottom of the login page.

    You can verify your email and receive a reset password.

     

    If you lost the password for an account linked with Weverse, Google, Facebook, etc., please use the password recovery feature on the respective website.​​
  • HOT Suddenly 1$ was paid through my account.

    In order to test the availability of the registered credit card, the store independently proceeds with a payment test (1$).

     

    Please do not be concerned with this issue as the 1$ paid by this test will not be charged to the user.

     

    If you need further details about the 1 dollar payment, you can find them through inquiries toward the app store you are using.​ 

  • HOT Tell me about player card potential.
    Aside from the 6 main stats, you can also improve sub-stats including Full Swing, Clutch, Slugging Prevention, Composure, etc.
    Potential Notes are used as material, and the grade and number of materials required vary as the potential grade increases.

    Potential Note can be obtained in Special Match. The types of Potential Notes you can obtain differ by the game type. Basic, Intermediate, and Advanced Potential Notes are available depending on the difficulty of the game.

    There are Base Potentials and Bonus Potentials. You can increase Bonus Potentials randomly via Limit Break.
    Bonus Potentials can be reset randomly using a Potential Reset Ticket.​
  • HOT What's Skill?

    Skills are distinguished to active / passive / leader skills.

     

    Active Skill

    Skills that can be used.

     

    Passive Skill

    Skills that are always applied and are activated additionally when the conditions are met.

     

    Leader Skill

    A passive skill that's additionally applied on the allies when the character is placed in the leader position. 

  • HOT How do I upgrade cards?

    You can go to [Mercenary → Skill] to upgrade the cards through level-ups, promotions, and rank-ups.

     

    [Level-up]

    You can level up cards up to Lv. 20, and increase the stats, using other cards as materials.

     

    [Promotion]

    You can randomly promote one of the skills you have up to 3 times for each skill.

    You can use the same card as the promotion target or a Promotion Card of the same grade as the material.

     

    [Rank-up]

    You can rank up cards to the next grade.
    The higher the grade, the higher the stats will be. When a Skill Card is ranked up to an SSR grade, it will be granted with a passive skill.
    You can only rank up cards that reached Lv. 20, and the level and skill promotion amount of the card will be reset upon the rank-up.
    When ranking-up the card, 9 tokens of the same grade as the rank-up target card, 2 higher grade tokens, and Gold are required.
    The required number of tokens of the same grade decreases according to the number of times the card is promoted.

    Tokens can be obtained by disassembling cards.

     

    Cards that are locked in the Storage will not be seen on the list of materials.

  • HOT I didn't receive my purchased item.
    Sometimes, due to network issues or instability, purchased items might not be delivered immediately.

     

    Please follow the troubleshooting steps below:

     

    [Troubleshooting]

     ① Completely close the game and then reopen.

     ② Go to Shop.

     

    Make sure to use the same device and app from the same store where you made the purchase.

    If the item is still not delivered, please use the 1:1 inquiry and provide the information below.

     

     ■ Google Play Store

      1. CS Code

      2. Purchase date and product name

      3. Request type (Delivery or cancellation)

      4. Google account and transaction ID

       ✔ Google account: Open Play Store app → Select the profile picture

       ✔ Transaction ID: Open Google Pay → select the purchase case

     

     ■ Apple App Store

      1. CS Code

      2. Purchase date and product name

      3. Request type (Delivery or cancellation)

      4. Screenshots of purchase history and detailed receipt

       ✔ Purchase history: Device Settings → Your Name → Media & Purchases → View Account → Purchase History

       ✔ Detailed receipt: Device Settings → Your Name → Media & Purchases → View Account → Purchase History → Total Purchase Amount​​
  • HOT I lost my Account

    ■ In case of losing an account that has not been linked

    It is very difficult to recover an account that has not been linked. Therefore, when using the game, we recommend you to link your account to prevent it from being lost. If a payment has been made from an account that has been lost without linking, please contact the customer center with your game nickname, server, and payment receipt information. ■ In case of losing an account that has been linked Dragon Village Collection does not collect your personal information, so it is difficult to help if you lose your linked email/Apple account. For Google Android devices, you can check the email accounts registered on your device in the ‘Play Games’ app settings. Please check your linked account. If you have logged in with the same linked account as before, but a new account has been created, you may have logged into a different server. Please go to [Menu] → [Settings] and check if the current server is the same as the one you played before and move. If you cannot find your account with the method we have guided,  

    please contact the customer center and we will provide additional guidance. 

  • HOT Tell me about player card special training.
    Special Training can increase the set deck score of player cards.
    Only Impact grade or higher special cards can be specially trained, and the material card must also be Impact grade or higher.
    Using a card of the same team as material will double the EXP gain.

    The Special Training level increases when Special Training EXP is full, and the set deck score and 1 of the main stats will be increased by 1.
  • HOT What is Continuous Effect?

    Effects that are applied turn-base on Skylanders.

    Continuous Effects are distinguished into [Beneficial Effect, Weakening Effect, Continuous Effect and Special Effect].

     

    · Beneficial/Weakening Effect

    As stated, it can be beneficial to Skylander stats (ATK, HP, DEF, ACC, EVA) or weaken them.

     

    · Continuous Effect

    Inflicts damage constantly such as Diminish and Poison or after a certain time such as Explosion.

     

    · Special Effect

    Special abilities such as Revival, Invincible, Provoke, Blind, and Recovery UP/DOWN.

     

    Go to the Help menu in the game to learn more about the effects. 

  • HOT I would like to see the info of cards that are not in my possession.

    You can check the info of all cards at the Card Book. 

    You will be able to see the stats upon the level/card promotion, information by grade, and passive effects of SSR Skill Cards. 

  • HOT Welcome to Seal: WHAT the FUN customer support

    Hey Squad!

     

    We are glad to have you here ♥

     

    This is a dedicated section where you will be able to find different ​information related to the game. 

     

    We hope you can solve your doubts and questions here. 

     

    However, if you were unable to resolve your questions in this section we will be glad to assist you through the ticket section.

     

    You can send us a ticket here: https://customer.withhive.com/playwith/faq/game/2009 → Click [Contact us] →​ Choose ticket category and fill the information →​ Click [Submit]​

     

    Please remember to provide as much information as possible so we can assist you in the most appropriate way.​ 

     

    Let's get ready to rumble!
    Seal: WHAT the FUN support team.​
  • HOT Use the game safely with <Account Linking>.

    We would like to inform the users of [Dragon Village Collection].

    In the state of a guest account, if a problem occurs such as game deletion/reinstallation, logout, or device loss, it may be difficult to access the account you were using before. Please refer to the account linking method below and use Dragon Village Collection safely. ■ Account Linking Method  

    Please click the settings icon at the top of the main screen. 

  • HOT Tell me about club.
    Join a club to tackle club missions with other users.

    All missions completed by club members will count, and the Club Coin reward can be used to purchase various items in the Club Shop.

    You cannot rejoin a club for 8 hours after leaving one.​
  • HOT What is Instant Effect?

    Effects that are applied instantly on Skylanders.

     

    Some of instant effects are: Mana Recovery, Skill Cooldown Time DOWN, Steal Beneficial Effect, Endurance Recovery/DOWN.

    Go to the Help menu in the game to learn more about the instant effects. 

  • HOT I'd like to know more about the equipment.

    You can equip a total of 6 parts of equipment (weapon, gloves, armor, ring, belt, and shoes) to a Mercenary.

     

    Equipment ranges from 1★ to 5★, and its rarity is divided into 5 types: Normal, Premium, Rare, Hero, and Legendary.

    The higher the star grade, the higher the amount of stat increase when powered up, and the higher the rarity, the more sub-properties it will have. 

  • HOT How do you use the Pre-registration Coupon?

    In order to receive rewards, you must go through the URL link that is provided through a mobile/tablet device. 

    *This will not work on a desktop* 

     

    Please try the following steps: 

    1) Download Light: Fellowship of Loux  > Finish the tutorial > Please log into the ID/server you want to redeem the rewards 

    -Please make sure to log into the correct Hive ID and server. If you are logged into any other ID, the rewards will be sent there. 

    -If you are using Android, make sure to close the game completely before clicking the coupon link. 

     

    2) Open your email and click the "Receive the Rewards" link. The game will open and the rewards will automatically be sent to your inbox in the game.

    -Please note that the link expires on January 30st, 2017. 

    -The link will ONLY work on mobile devices.

     

    If you haven't received the items after clicking the URL link, please re-start the game and check your inbox.

    If you have any questions regarding a code that you had received or other concerns, please send us the following information below (if not provided already): 

    -Hive ID/Nickname 

    -Server 

    -Email address used to pre-register 

    -URL link 

     

    Thank you. 

  • HOT What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • HOT How do I acquire Dragon Drinks?

    ■ How to acquire Dragon Drinks

    1. You can receive it as a reward when the Medal of Courage, which was acquired through Daily Quests, becomes 20 and 50. ※ As the Exploration Area Score increases, the rewards get better, and a special Dragon Drink is added as a reward from an Exploration Area Score of 30 points. 2. You can purchase it with Diamonds at [Special Shop] → [Item]. 3. You can purchase it when it appears as a limited-time package product.  

    ※ The contents of the limited package sale may vary, and because the Dragon Drink may not be included, please check the contents of the product carefully when purchasing. 

  • HOT What is Arena?
    The Arena is where you can compete against other Portal Masters.

    You can select an opponent of your choice.
    You can get Arena Medals when you win a Duel.
    Also gain weekly grade reward based on previous week's record.

    The entrance counts recharge 5 times every midnight and noon (up to 10 times).​
  • HOT How can I power-up equipment?
    Equipment can be powered-up to Lv. 15 (MAX).

    As for the main property of Normal Equipment, a fixed value for each grade will be increased every time the power-up level of the equipment increases, and the main property stats will be increased significantly upon power-up Lv. 15.

    When you successfully power-up the equipment to power-up Lv. 3/6/9/12, a sub-property will be granted each time. If the equipment already possesses a sub-property, the equipment's sub-property stat will be increased.
  • HOT I chose the wrong realm. How do I change it?

    "There are two realms in Royal Blood: [Harmion] and [Aslan].

    Please understand that you will not be able to change realms after your initial selection at the time you create your account."

  • HOT I didn't get my pre-registration code! Can you please send me a code?

    All of the Pre-registration codes have been sent out at this time. 

    Please check your inbox and also be sure to check your spam/junk folder for an email from Com2us.

    If you need further assistance, please send us the email address you used to preregister so that we can look into your issue.

     

    Thank you. 

  • HOT How to link accounts

    You can link your account by selecting a convenient account from the platforms below.

     

    If you link your account with a commonly applicable platform,

    you can continue to use your existing account by linking it to a new device even if you change the device you are using.

     

    [Platforms available for account linking]

    - Log in with Google (Android/iOS)

    - Log in with Apple (Android/iOS)

     

    [Account linking method (immediately after app launch)]

    1. Touch account linking on the game login screen  

    2. Select the platform for linking and log in

     

    [Account linking method (during gameplay)]

    1. Touch the [Settings] button in the top right corner of the main screen  

    2. Select the platform for linking and log in

     

    ※ Linking your account can help prevent data loss in case of errors or other issues.

    ※ After linking your account, you cannot switch to a different account.​ 

  • HOT I can't update the game from the market.
    You can update to the latest version from the following places.

     ■ Google Play Store
      ① Close the game and open the [Play Store] → Profile on the top right
      ② Go to [Manage apps & device]
      ③ Check [Updates available] or [See details]

     ■ Apple App Store
      ① Close the game and open the [App Store]
      ② Profile on the top right
      ③ Pull the page to the bottom to refresh the page​
  • HOT I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    [How to resolve on Play Store]

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    [How to resolve on Apple Store]

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game​ 

  • HOT How do I join a Hive membership?
    If you have an existing Hive ID you use, you can log in with the Hive membership using the registered email.
    If you know the Hive ID but don't remember the email address, please press [Find E-mail with Hive ID].

    You can also create a new account by pressing the [Sign Up] button on top.​
  • HOT I'd like to know more about the equipment set effect.

    You can activate a set effect by equipping equipment of the same type to a mercenary.

    There are 2 types of set effects. One is activated when equipping 2 of the same type of equipment, and the other one is activated when equipping 4 of the same type of equipment.

     

    Following set effects can be activated:

    Set of 2: Survival, Raid, Smash, Indomitability, Conquest, and Endurance

    Set of 4: Dash, Violent, Strike, and Looting

     

    The higher grade equipment can be obtained from the Trace Specimens or Party! 

  • HOT How to check linked account information

    -Linked accounts are stored in the form of separate encrypted code values and we do not collect platform account information

    such as ID or email, so it is difficult to provide assistance with guidance.

    -If you need to check information about a linked account, we advise you to contact the relevant platform's customer service center to receive detailed guidance.

     

    [Google, Apple linked accounts]

    - Contact the customer service center of the relevant linked platform​ 

  • HOT I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    [How to resolve on Play Store]

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    [How to resolve on Apple Store]

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game​ 

  • HOT I forgot my password.
    If you lost your Hive membership password, use the [Find Password] button at the bottom of the login page.
    You can verify your email and receive a reset password.

    If you forgot your password for synced accounts such as Google and Apple, please visit their page and use the find password function.​
  • HOT I'd like to know more about the Exclusive Equipment.

    Exclusive Equipment consists of a basic property, an exclusive property, and two set effects. It can only be equipped to a designated Mercenary.

     

    Exclusive Equipment is divided into 3 grades: Rare, Hero, and Legendary.

    An exclusive property is added to Hero or higher grade Exclusive Equipment.

     

    Exclusive Equipment can be powered-up to +5. The higher the grade and power-up level, the more Power-up Stones are required.

    Up to two set effects can be granted, and the second set effect is granted upon power-up +5.

     

    You can craft Exclusive Equipment at the Craft House using materials acquired by disassembling Normal and Exclusive Equipment. 

  • HOT Information on losing linked platform account

    We only collect the linkage status of your account on the linked platform in the form of an encrypted code value.

     

    Unfortunately, it is difficult for us to directly verify or assist with your linked platform account. For accurate verification and resolution, please contact the customer support center of the respective platform for assistance.​ 

  • HOT I didn't receive my purchased item.
    Sometimes, due to network issues or instability, purchased items might not be delivered immediately.
    Please follow the troubleshooting steps below:

    [Solution]
     ① Completely close the game and then reopen.
     ② Go to Shop.

    Make sure to use the same device and app from the same store where you made the purchase.
    If the item is still not delivered, please use the 1:1 inquiry and provide the information below.

     ■ Google Play Store
      1. Account Information (Character Name, Account ID):
       * You can find the information for Questions 1 and 2 in the game under Settings > Account.
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Google account and transaction ID
       ✔ Google account: Open Play Store app → Select the profile picture
       ✔ Transaction ID: Open Google Pay → select the purchase case

     ■ Apple App Store
      1. Account Information (Character Name, Account ID):
       * You can find the information for Questions 1 and 2 in the game under Settings > Account.
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Screenshots of purchase history and detailed receipt
       ✔ Purchase history: Device Settings → Your Name → Media & Purchases → View Account → Purchase History
       ✔ Detailed receipt: Device Settings → Your Name → Media & Purchases → View Account → Purchase History → Total Purchase Amount​
  • HOT I'd like to know more about the Trace Specimens.

    In Trace Specimens, you will be fighting against Trivia, the Queen of Dark Forest, and Isard, the Guardian of Frozen Field.

     

    You can acquire powerful equipment boxes, and the higher the difficulty, the more items and better equipment will be available.

    These specimens are very powerful. We recommend you to check out the strategy info before the battle!

     

    You may encounter a special specimen, [Croman], from time to time! 

  • HOT How to resolve issues with unpaid purchased items

    AOS

    Occasionally, due to network conditions or system issues, products may not be delivered immediately.  

    Please follow the steps below and check if the item is delivered.

     

    [How to receive undelivered items]  

    1. Completely close the [Tiny Farm Remastered] app and reconnect.  

    2. Enter the inventory and mailbox in the game and wait for a while. 

     

    If you still haven't received the purchased item after following the above steps, please submit a 1:1 inquiry.​ 

     

    IOS

    Occasionally, due to network conditions or system issues, products may not be delivered immediately.  

    Please follow the steps below and check if the item is delivered.

     

    [How to receive undelivered items]  

    1. Completely close the [Tiny Farm Remastered] app and reconnect.  

    2. Enter the inventory and mailbox in the game and wait for a while.

     

    If you still haven't received the purchased item after following the above steps, please submit a 1:1 inquiry.​ 

  • HOT I want to cancel a purchase.
    Payment cancelation is available after withdrawing the product if the product is within 7 days of purchase and has not been used.
    Payment cancelation is unavailable for the cases below.

    ■ Cases where payment cancelation is unavailable
     - If you have used the provided item
     - If you have purchased a product that has an immediate effect

    Payment cancelation can be submitted to the Hive 1:1 inquiry.
    Please make sure to send the inquiry using the same account that made the purchase!​
  • HOT I'd like to know more about the Party.

    Your job is to investigate the inside of the institute where all kinds of enemies are scattered with your Party member.

    The Party mission can be carried out twice a day during the designated times.

     

    Depending on the stage you choose, there are different conditions for Mercenaries that can enter the battle. The higher the stage, the more items and better equipment you can get.

    If you use a ticket that is recharged once a day, you can get either Strike or Looting equipment.

     

    Based on the mission result and contribution, your reputation will be evaluated. You will be able to give a good impression to other Party members with a high reputation score! 

  • HOT How to cancel subscription for [Ad Removal Subscription]

    AOS

    *This product is an item with immediate effects, so withdrawal of the subscription is not possible.

     

    However, you can cancel the subscription for the next cycle through the following method.

     

    [How to cancel subscription]  

    1. Select [Menu] on your AOS device.  

    2. Choose [Payments and Subscriptions].  

    3. Click [Payments and Subscriptions], then select [Subscriptions].  

    4. Select the subscription for [Tiny Farm Remastered] to cancel it.

     

    IOS

    ​*This product is an item with immediate effects, so subscription withdrawal is not possible.

     

    However, you can cancel the subscription for the next cycle through the following method.

     

    [How to cancel subscription]  

    1. Select [Settings] on your iOS device.  

    2. Choose [iTunes Store and App Store].  

    3. Click [Apple ID] and then select [View Apple ID].  

    4. On the [Account Settings] screen, click [Subscriptions].  

    5. Select the subscription for [Tiny Farm Remastered] and cancel it.​ 

  • HOT How do I level up equipment?
    To level up equipment, select a piece of material equipment that is the same part, then pay a certain amount of Gold to proceed.

    ■ Inventory → Select Equipment → Blacksmith's Shop → [Level Up]​
  • HOT I'd like to know more about the Arena.

    The Arena is a PvP battle mode where you can compete with other players.

     

    You can pick a player you want to compete with from the battle list.

    You need an Arena Ticket to enter the battle, and the ticket is recharged every 30 min.

     

    You can refresh the battle list every 10 min for free, so try refreshing the list if you've encountered powerful opponents!

    You can re-challenge the opponent to whom you've lost once more.

     

    The Arena Points will be given when you win in a battle, and you can purchase any items in the Arena Shop with the Arena Points.

    Also, you can get rewards based on the highest score you've achieved, and if you achieve the Defeat Score, you can get an Enemy Defeat Reward every 24 hours. 

  • HOT Guidance on payment cancellation

    AOS

    You can request a subscription withdrawal (refund) within 7 days from the payment date.  

    However, depending on the product, subscription withdrawal may not be possible, so please refer to the information below first.

     

    [Criteria for Non-Refundable Subscriptions]  

    1. If the product received after payment has been used.  

    2. If the product takes effect immediately after payment.​ 

     

    IOS

    You can request a subscription withdrawal (refund) within 7 days from the payment date.  

    However, depending on the product, subscription withdrawal may not be possible, so please refer to the information below first.

     

    [Criteria for Non-Refundable Subscriptions]  

    1. If the product received after payment has been used.  

    2. If the product takes effect immediately after payment.

     

    Additionally, since Apple handles product payments and refund services for the Apple App Store,

    the customer support center can only assist with retrieval actions and is unable to provide direct help with refunds. We appreciate your understanding.

     

    However, please note that refunds may be rejected according to Apple customer support's internal policies, and we are unable to offer further assistance on this matter.

     

    If a payment cancellation/refund request for payment errors (undelivered items) is rejected by Apple customer support,

    please send the information containing the refund rejection message to the Hive customer support center,

    and we will guide you on any additional actions that can be taken.

     

    [Go to Cuctomer Service]

     

    ※ If you use a product that has not been retrieved after canceling the payment through the store,

    operational actions may be taken in accordance with the operating policies in the future.​ 

  • HOT I Want to Bulk-sell All the Unused Equipment:
    You can sell all unused pieces of equipment at once by following this series of steps:

    ■ Go to the Inventory > Sell > Settings > select the grade for auto-selection > tap Done > tap Auto Select.​
  • HOT I'd like to know more about the Arena tiers.

    The Arena is classified into 3 sections: Growing Stage → Mid Stage → Competition Stage

     

     Growing Stage: Iron ~ Bronze (0 ~ 1,999pts)

     Mid Stage: Silver (2,000 ~ 2,999pts) 

     Competition Stage: Gold ~ Champion (3,000 ~ 9,999pts) 

     

    The defense deck can be set up starting from Iron 2. 

  • HOT Recovery

    In [Tiny Farm Remastered], we can assist only in cases where recovery is possible according to the game’s operating policies.  

    You can check the detailed recovery policy through the link below.

     

    [Operating Policy Shortcut]

     

    If the recovery is possible based on the operating policy criteria, please submit a 1:1 inquiry, and you will receive detailed guidance regarding the recovery process.​ 

  • HOT Equipment Cannot Be Equipped:
    Please try the following workaround:

    ■ Go to the Inventory > Armory > tap Remove All > try equipping your Equipment again.​
  • HOT How do i use coupons?

    Event coupons can only be entered during the corresponding event period.

     

    When entering a coupon, you will need your 10-digit UID, so please remember your UID and enter it when attempting to redeem the coupon.

     

    You can find your UID by going to the top left corner profile -> under the profile image, you can find your UID.

     

    To redeem the coupon, enter your UID in the "cs code" field at the coupon exchange.

     

    Coupon redemption can be done through the coupon exchange. 

    Here is the URL for the coupon exchange: https://coupon.withhive.com/1113

  • HOT I'd like to know more about the Mercenaries Mission.

    There are 2 types of Mercenaries Missions: Search and Occupation. Each mission is available once a day.

    Search mission will be unlocked when clearing Chapter 5 (Story), and Occupation mission will be unlocked when clearing Chapter 20 (Story).

    In Search mission, you can start attacking from the place near the starting point, and in Occupation mission, you can start attacking from the adjacent point.

     

    The HP and Rage Bar will not be reset even if the next battle starts during the mission.

    However, if you win, they will be recovered slightly.

     

    You can get Neostones that are required to make a contract with a Mercenary or instantly finish crafting and Mercenaries Points which can be used to buy items in the Mercenaries Shop.

     

    If Mercenaries are defeated during the mission, the Mercenaries can no longer participate in the on-going mission.

    If you leave during the battle, you can return to the state before the battle. Hope you find more powerful combination of the Mercenaries! 

  • HOT Official community guidance

    You can find various information such as announcements, event details, and guides about *Tiny Farm Remastered* in the 'Official Community'.

     

    We appreciate your interest, farmers!​ 

  • HOT I'd like to know more about the Underground Refinery.

    The Underground Refinery has a total of 50 basements.

    Every time you clear a basement, you can get rewards.

     

    You can use the Underground Refinery Ticket to enter the battle.

    Tickets are consumed only when clearing each floor.

    Up to 3 Underground Refinery Tickets are charged daily at midnight.

     

    The earned Underground Refinery Points can be used at the Refinery Point Shop. 

  • HOT I'm curious about BellTV.

    You can earn various rewards by watching BellTV. Each time you watch BellTV,

    the viewership increases by 10%, and you can receive additional rewards based on the viewership percentage.​ 

  • HOT I can't update the game from the market.
    You can update to the latest version from the following places.

    ■ Google Play Store
     1. Close the game and open the [Play Store] → Profile on the top right
     2. Go to [Manage apps & device]
     3. Check [Updates available] or [See details]

    ■ Apple App Store
     1. Close the game and open the [App Store]
     2. Profile on the top right
     3. Pull the page to the bottom to refresh the page​
  • HOT I'd like to know more about the Story Elite Mode.

    When clearing the last chapter stage of the Union (20-8), the Elite Mode will be opened in the chapters of Harz and Union.

     

    In the Elite Mode, only the mercenaries of the same force can enter the battle.

    You can continue to challenge until you clear the stage without consuming Energy.

     

    The Elite Mode is a type of content that can only be cleared once.

    Repeated battles and friend support are not provided.

     

    You can get chapter clear rewards the same as the existing story (normal).

    You can also get the stage first clear reward and perfect clear reward. 

  • HOT What are Passive Skills?

    Passive Skills are a system in which you can enhance your character by using Equipment Enhance Stones, Equipment Upgrade Stones, etc. as material. 

  • HOT What is A.P.?

    A.P. stands for Animal Points, which is the total sum of points given to animals registered in the collection.

    The A.P. increases every time an animal reaches mastery levels 5 and 10.

     

    You can check the A.P. by opening the animal's information screen in the collection.

     

    If you have multiple copies of the same animal, only the A.P. of the highest mastery level is counted.

     

    A.P. is used in the [Adventurer's Hut] when sending animals on adventures.​ 

  • HOT I'd like to know more about the Hero Challenge.

    This content is for Mercenaries who have reached Lv. 40, and you can play the content by going to [Lobby → Virtual Training].

    You will be entering a battle with a Mercenary you select and two other random support Mercenaries.

     

    The Challenge for each Mercenary consists of 30 levels, and you can attempt to clear the battle until you win without a limit.

    You can choose and enter a battle from cleared levels up to 3 times a day for each Mercenary.

    The retry count will reset at every midnight. 

     

    When you clear the Challenge level of each Mercenary for the first time, the core that corresponds to the Mercenary's class will be given.

    If your Mercenary is ranked within top 50, a special frame will be applied to the Mercenary's icon, and the frame will disappear once the Mercenary is pushed out of the top 50. 

  • HOT When is the next update?

    We are constantly working to improve the game and provide more enjoyable content.  

    If you want to hear about the latest updates, please visit the [Tiny Farm Remastered Official Community].

     

    [Go to Tiny farm Remastered Community]​ 

  • HOT I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    [How to resolve on Play Store]

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    [How to resolve on Apple Store]

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game​ 

  • HOT I'd like to know more about the Daily Training.

    Through the Daily Training, you can earn great amount of EXP Boosters and Gold.

     

    EXP Boosters are available from the Battlefield of Upgrade, and Gold is available from the Battlefield of Gold.

    You can participate in each battlefield twice a day.

     

    Although it requires a lot of Energy, you will be able to get rewards that are worthy it.

    Since the difficulty is considered pretty high, make sure to check the strategy info before starting the training! 

  • HOT How do I send a Friend Request?

    In the [Friends] tab, you can either enter your friend's username to send a request, or you can select a player in the Suggested Friends list to send a Friend Request to.

    Up to 10 Friend Requests can be sent at a time.

     

    You can exchange Friendship Points with your friends, and take your Friend's Mercenary to a battle. 

  • HOT I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    [How to resolve on Play Store]

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    [How to resolve on Apple Store]

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game​ 

  • HOT I can't update my game.
    You can update to the latest version from the following places.

     ■ Google Play Store
      ① Close the game and open the [Play Store] → Profile on the top right
      ② Go to [Manage apps & device]
      ③ Check [Updates available] or [See details]
     
     ■ Apple App Store
      ① Close the game and open the [App Store]
      ② Profile on the top right
      ③ Pull the page to the bottom to refresh the page​
  • HOT How Can I Invite Friends?

    [Invite] is where you can share your invite code, play Kitty and Witch with your friends and receive rewards!

    You can check invite at [Invite] on the left side of screen.

     

    ▶ Register Friend

    When you are newly signed up, you can register the invitation code of your friend only once. You can receive rewards upon registering.

     

    ▶Invite Reward

    You can receive various rewards depending on the number of friend you have invited. 

    After you claim all rewards, you will receive [Invite Roulette Point], which you can use to draw extra rewards.

     

    You can find your invitation code at [Invite] > [Invite Reward] > [My Invitation Code]​ 

  • HOT I deleted a character by mistake. Please recover it for me.

    Following the game operation policy, deleted characters may only be recovered once a year and if requested within 7 days of deletion.

    ※ If you have deleted your character by mistake, please submit an inquiry to Customer Support at the bottom of this FAQ.

  • HOT How big is the Inventory's maximum storage?

    Each item category in your bag (equipment/Planar Crystals/Consumables/Materials) is allowed up to 99 slots. Once all 99 slots in a category are filled, you may not collect any more. Duplicates of the same item will be placed in the same slot, allowing for up to a maximum of 9999 items.

     

  • HOT I did not receive a purchased pack.
    In case of temporary network issues, the purchase pack may not have been credited successfully.
    Please first try completely closing and then restarting the game.

    If the items are not credited after some time has passed, please contact us through 1:1 Inquiry with the below information.

     ■ Google Play Store
      1. Hive ID, Summoner nickname, server
      2. Purchase date, pack name
      3. Request (credit or refund)
      4. Google Play email address used to make the purchase, Order ID
       ✔ Google Play email address: Access Play Store app → Tap Profile Photo
       ✔ Order ID: Access Google Pay → Tap the purchase

     ■  Apple App Store
      1. Purchase date, pack name
      2. Request (credit or refund)
  • HOT I've lost my Hive password. What should I do?
    If you lost your Hive password, please tap on 'Forgot Password' in the game's Login Screen.
    You can enter the OTP code (sent to the linked email) to reset the Password.

    If you lost password of a synced SNS account (i.e. Google, Facebook), please find the password through the corresponding website.​
  • HOT I can't reset my password because I registered an email address that I don't use.
    ​The email to reset the password is only sent to the email address that's registered on the account. 
    Please contact the customer service center with the following information to manually change your linked email:

     1. Hive ID:
     2. Currently registered Email: 
     3. Email you want to link:
  • HOT I didn't receive the email to reset my password. What should I do?
    ​You may have incorrectly input your email address while signing up for Hive or while requesting a password reset link e-mail. Please also make sure to check your email account’s spam folder for the password reset link e-mail from Hive

    If you still cannot receive the email, please contact us through 1:1 Inquiry.​
  • HOT I cannot see a menu to redeem promo code on an iOS device.
    You can redeem the coupons at the [Coupon Exchange Center].
    Please keep in mind that you cannot use promo codes that have already been redeemed, and items credited through promo codes cannot be refunded or exchanged.
  • HOT I am getting an error after inputting my promo code.
    Please check the below details based on the error message you encounter.

     ■ The Promo Code you entered does not exist
        You may have input the wrong Promo Code, or confused alphabets and/or numbers.
        Please make sure you are inputting the proper letters and/or numbers (the letters O and I / the numbers 0 and 1).

     ■ Member information failed to send. Please contact Customer Support
        Promo codes cannot be retrieved with Guest accounts. 
        Please log in or create a Hive account, then try to input the promo code again.

     ■ The promo code you input is for another game. Please contact Customer Support
        This error will pop-up if you enter a code that is for a different game.

     ■ There was an error and the code could not be used. Please contact Customer Support
        This error can pop-up when there is a temporary network/connection issue.
        Please try to reboot the game and try again. You may also try using the [Coupon Exchange Center].

    If you continue to have issues, please contact us through 1:1 Inquiry with the following details:

     1. Hive ID, Summoner Nickname, Server
     2. Promo Code
  • HOT I accidentally reset my account. Can I get it restored?
    Resetting the game will wipe out all data on the account so it may not be possible to restore the account.
    Please make sure to read the confirmation pop-up before proceeding.

    Please contact us through 1:1 Inquiry with the following information so we can verify if any restoration is possible.

     1. Hive ID / Summoner name
     2. Server
     3. Level before the reset
     4. Date of the reset
  • HOT Is it possible to change the monster I selected from a Blessing of Summon?
    Please contact us through the 1:1 Inquiry with the below information, and we will be glad to check whether we can provide assistance.

     1. Date of the issue / approximate time:
     2. Name of the monster you selected / attribute:
     3. Name of the monster you wish to change / attribute:​
  • HOT I unlocked a wrong Transmogrification with the Shapeshifting Stones.
    Please contact us through the 1:1 Inquiry with the below information, and we will be glad to check whether we can provide assistance.

     1. Date of the issue / approximate time:
     2. Name of the Transmogrification you unlocked/ attribute:​
  • NEW Quest cannot be progressed.

    To resolve this issue, please try the steps below in the order listed.

     

    ■ How to resolve the issue: 

    1. Use the [Escape] function at the bottom of the in-game menu.

    2. Tap the [Leave] icon in the top right of the screen.

    3. Open the quest screen, select the affected quest.

    4. Tap the [Enhancement completed!] icon at the bottom right.

     

    If the issue persists after trying all of the steps above, please contact the Customer Center with the following information:

     

    ■ Required information

    - Character Name

    - Quest Title 

    - Details of the Issue

    - Related Screenshots

     

    Providing detailed information will help ensure accurate verification and support.​ 

  • How to link your account

    If Seers want to link your account to a third-party platform account, you can go to Menu → [Settings] → [Account]

    Under the [Connect Account] section, you will be able to see the available third-party platforms. 

     

    Clicking on your desired platform and the linking pop-up will appear.

     

    A checkmark symbol next to a platform indicates that your account has been successfully linked to it..

    Clicking the checkmark symbol again will attempt to unbind your account from that platform.

     

    Please note that you can only unbind a platform if your account is linked to two or more platforms at the same time.​ 

  • How to change Camera mode

    In [Black Beacon], Seers are able to change between [Free View] and [Top-Down View]

     

    ■ Free View: your camera will go along with your character, this mode provides a more realistic combat experience, but you might encounter motion sickness using this for a long period of time. 

    ■ Top-Down View (recommended settings): your camera will stay at the top of the screen (third-person view), letting you easily grasp the battle situation.

     

    To change between the two Camera modes, please follow the steps below:

    1. At the main screen, click on the hexagonal menu button in the bottom left corner.

    2. Tap [Settings]

    3. In [Other] -> [Camera mode], choose your desired settings.

     

    This option can only be changed in the main screen menu, if Seers are currently in a stage, you can only switch views by using gestures:

     

    Pinch out (spread two fingers horizontally) to switch to Free View.

     

    Swipe vertically downward with two fingers to switch to Top-Down View.​ 

  • How do I redeem code?

    1. Open the game.

    2. Go to Options (or tap the Gear icon in Settings).

    3. Select "Enter Coupon".

    4. Input the correct code.

    5. Tap "Enter" to redeem.

    Make sure the code is entered correctly!​ 

  • What is Training?
    Training is a basic method to increase Witch's ATK CP and DEF CP.

    It requires Gold to level up, and the amount of Gold needed to level up varies depending on stats and Lv.

    New stats are opened based on the Witch's Grade,​
    and Max Lv. that can be achieved for each stats is different.

    ▶ Apprentice Witch
    ATK
    HP

    ▶ Novice Witch
    DEF
    HP REG
    CRIT RATE
    CRIT DMG

    ▶ Expert Witch
    ATK (%)
    HP (%)
    DEF (%)
    HP REG (%)​
  • I changed my device. How can I transfer my game data from the old device to the new device?
    If you access the game for the first time on a new device, you will need to go through the tutorials.
    After completing the tutorial, please tap your [Profile Picture → Transfer Account] in the Sky Island to login to the original Hive ID, and you will be able to continue playing from the original account.

    When transferring the account, please make sure to carefully check the account level and Crystal/Mana Stone amount, before confirming the [Original or New] data you wish to continue playing.​
  • I can't update my game through the app market.
    If your game has not been updated automatically, please try the instructions below:

     ■ Google Play Store
     ① Close the game completely and open Google Play Store  → tap on the profile in the upper right corner
     ②  Tap on [My apps & Games] or [Manage apps and Devices]
     ③  Tap [See Details] then proceed to update the game 

     ■ Apple App Store
     ① Close the game completely and open iOS App Store → tap on the profile in the upper right corner
     ② Drag the page down and release
     ③ Proceed to update the game​
  • I cannot participate in the event after I reset my account.
    If you already participated in the event and collected rewards, you will not be able to collect rewards again even after resetting the account.
    However, you will still be able to receive rewards that you have not collected before, by fulfilling the event condition.​
  • How can I sign up for a Hive account?
    You can select [Sign Up] from the login screen to create a Hive account.

    If you are already logged in and want to create a new account, please tap 'Logout' from your in-game Setting screen. Then you will be able to see the login screen.​
  • How can I check my payment receipt?

    1. Google Play Store Payment

    When you purchase an item from the Google Play Store, a confirmation email that can be used as a receipt will be sent.
    You can find the order number on this receipt, and if you cannot locate the confirmation email, you can check the receipt online using the steps below:

    * Go to https://pay.google.com/ > Log in with your Google account used for the purchase > Transaction history > Select the purchase > Copy the receipt number starting with GPA. followed by numbers. 

     


    2. Apple App Store Payment
    For Apple purchases, a [screenshot of the receipt] provided by Apple is required, so please refer to the steps below for confirmation and attachment:

    * Go to Settings > Tap Apple ID, iCloud, Media & Purchases at the top > Media & Purchases > 

    View Account > Purchase History > Select the purchased item and touch "Total Billed" to attach the displayed order details. 

  • I want to change my linked platform account.

    If you have completed account linkage with a specific platform, it is not possible to directly switch to another account on the same platform.

    If you want to link a different account on platform A from the one you are currently using,
    you can select platform B, which you have not yet linked, proceed with the linkage, and then unlink your existing account on platform A before changing the linkage to another account on platform A.

     

  • How to Submit an Inquiry?

    Greetings, Overtakers!

     

    We sincerely hope all Overtakers are enjoying Somnis: Rumble Rush!

     

    For those who are facing any problems and need assistance, or have any brilliant suggestions, or want to provide an insight to us, we are more than welcome to receive abundant inquiries from all Overtakers.

     

    Please refer to below procedure to find out how to submit an inquiry to the customer support.

     

    1. Access the game.

    2. Tap the 'Menu' button located in the top right corner.

    3. Navigate to 'Settings' > 'Account' > Customer Service

    4. Share us about what you want to say.

     

    Please note that we need to receive your in-game Nickname in order to provide necessary assistance, so make sure to provide them when submitting!

     

    With all our heart, the Somnis: Rumble Rush Team sincerely hope that all Overtakes will have a joyful and great experience.

     

    Thank you. 

  • How do I log in to the game using the linked account to another device?

    ​You can log in to Friends Match: Tower Defense using the existing account as follows.

    1. First, please check the linked Google account that is connected to the game.

    (Click the menu(≡) of the upper right corner of the game ▶ [Settings] ▶ [Account] and check the linked account.)


    2. Login using the identical account (Google Play) on the device you want to run the game.


    ※ Please check if the linked account is accurately entered in circumstances when past gaming information cannot be verified with the relevant account logged onto the new device.​​ 

  • I didn't receive my coupon rewards.
    Coupon numbers are made up of letters and numbers.
    Please ensure that you did not mix up [capital letter O] with [number 0] or [capital letter I] and [number 1].

    If the coupon was properly used but the reward was not sent out, please try exiting the game and restarting the game.
    If you require any additional assistance, please submit a 1:1 inquiry with the coupon code.​
  • How can I use Event Coupons?
    You can register and use the coupons at the Event Coupon Exchange.

    Please note that coupons that have already been used cannot be registered, and items received through coupons cannot be refunded or exchanged.
  • How to turn off notifications in Light of the Stars?

    If you do not wish to receive notifications from Light of the Stars, you can adjust this in the in-game settings.

     

    Touch the profile icon at the top left of the main screen to access the screen settings, where you can toggle push notifications and night push notifications on/off.​
  • How do I use coupons?

    Claim coupon codes from the Coupon Exchange!

     

    Your CS Code is required to use the Coupon Exchange. Go to the [Settings] at the bottom left of the main screen and then [Inquiry] to find your CS code.

    Please make sure to enter the correct CS Code as there will be no repayment after entering the incorrect information.

     

    If you are using Android devices, go to [News] at the bottom left of the main screen and then [Coupon Exchange] at the bottom.​ 

  • How do I change my password?
    Here's how to change your password.
    We highly recommend you to change your password regularly to protect your account.

    ① Run MLB 9 Innings
    ② Go to [Friends & Community → Friends+ → Hive] at the bottom right
    ③ Go to [Hive] at the bottom left
    ④ [Change Password] at the bottom
  • I want to cancel a purchase.
    Payment cancelation is available after withdrawing the product if the product is within 7 days of purchase and has not been used.
    Payment cancelation is unavailable for the cases below.

     ■ Cases where payment cancelation is unavailable
      - If you have used the provided item
      - If you have purchased a product that has an immediate effect

    Payment cancelation can be submitted to the 1:1 inquiry.
    Please make sure to send the inquiry using the same account that made the purchase!​
  • Tell me about Minigame Party: Pocket Edition.
    Minigame Party: Pocket Edition is a casual game anyone can enjoy anytime and anywhere with a single tap. It is filled with various minigames. ⸜(⑉˙ᗜ˙⑉)⸝

    You can experience maximum fun with minimum effort! Let's go enjoy Minigame Party: Pocket Edition now!​
  • How can I transfer my game account to another device?

    'Method of log-in the GODS RAID's game account into other device is as follows.

     

    1. First, please check which account (Google Play or Facebook) is connected to the game. 

    ( [☰] button at the bottom left of the game screen > [Settings] > click [ACCOUNT] and check the linked account ) 

     

    2. Log-in with the same linked account(Google Play or Facebook) in the other device you want to use.

     

    ※ If it is difficult to check the game information when log-in with the existed game account in the other device, please check again whether entered linked account accurately.​ 

  • How do I get free Rahilds?

    Free Rahilds can be obtained through the following ways. 

     - Sell items at the [Exchange Center]

     - Participate in in-game content such as field events​ 

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  • App doesn't run
    If the game cannot be executed, the following actions are recommended.

     

    1. Shut down all running apps -> Launch WITH game app only

    2. Check the Internet connection environment -> 4G, LTE, or WIFI

    (Recommend a stable Internet environment)

    3. Check for latest OS updates

     

    *If it is difficult to solve the problem after the above measures, 

    please contact us including the following information

    https://customer.withhive.com/gravity/faq/game/1121

     

    [Necessary information]

    1. Name of device 

    2. The OS version of the device ​
  • I can't update the game from the [mobile] market.

    You can update to the latest version from the following places.

     

    ■ Google Play Store

     1. Close the game and open the [Play Store] → Profile on the top right

     2. Go to [Manage apps & device]

     3. Check [Updates available] or [See details]

     

    ■ Apple App Store

     1. Close the game and open the [App Store]

     2. Profile on the top right

     3. Pull the page to the bottom to refresh the page 

  • How do I use event coupons?

    You can use the coupon at the Event → Coupon Exchange.

    On Android devices and PCs, you can also access it by going to the in-game notice page. 

  • I want to change the Hero in the main screen.
    You may swipe left or right to change the Hero displayed in the main screen.
  • Where do I sign up for a Hive membership?
    You may sign up for a Hive membership by following the steps below:
    Please note that an email verification is required in the process.

    ■ If you install the game for the first time
    - Run the game and agree to Terms of Service → Sign in with Hive → Tap Sign Up

    ■ If you have already installed the game
    - Main lobby → Tap the menu button in the top right corner of the screen → Settings → Sign in with Hive → Log In → Tap Sign Up​
  • Where do I sign up for a Hive membership?
    You may sign up for a Hive membership by following the steps below:
    Please note that email verification is required in the process.

    ■ If you install the game for the first time 
    - Run the game and agree to Terms of Service → Sign in with Hive → Tap Sign Up → Check for duplicate email → Check received email → Verify email address → Complete

    ■ If you have already installed the game 
    - Run the game → Tap profile in the top left corner → Tap Account → Sign in with Hive → Tap Sign Up → Check for duplicate email → Input your information → Check received email → Verify email address → Complete​
  • Where do I sign up for a Hive membership?
    You may sign up for a Hive membership by following the steps below:
    Please note that an email verification is required in the process.

    ■ If you install the game for the first time
    - Run the game and agree to Terms of Service → Sign in with Hive → Tap Sign Up

    ■ If you have already installed the game
    - Main lobby → Tap Settings (cogwheel icon) in the top right corner of the screen → Account & Support → Log In → Hive icon (Link) → Tap Sign Up​
  • Where do I sign up for a HIVE membership?
    You can sign up for a HIVE membership by following the steps below.
    Please note that an email verification is required to complete the process.

    ■ If you install the game for the first time
    - Run the game and agree to Terms of Service → Sign in with HIVE → Tap Sign Up → Check for duplicate email → Enter information → Check your email inbox for a verification email → Tap the email verification button → Signup complete

    ■ If you have already installed the game
    - Run the game → Tap setting menu on the top left corner → Account → Connect to HIVE → Tap Sign Up → Check for duplicate email → Enter information → Check your email inbox for a verification email → Tap the email verification button → Signup complete​
  • What's [Repeat Rush]?
    Repeat Rush allows you to clear several levels faster to get rewards instantly.

    If you cleared the boss of the max Stage, you can rush through certain levels of the max Stage without having to battle.
    If you didn't clear the boss of the max Stage, you can rush through certain levels of the previous Stage of the max Stage.

    You can use Repeat Rush at regular intervals, and you can increase the no. of levels to rush through or decrease the recharging time at [Dark Matter Research].
  • I want to log in with another account.

    Log out function is not provided in the game, but you can log in with another Google account or Apple ID by following the direction below.

     

    [Android - Play Game Sync Log-in]

    1. Start Play Game → Setting → Select Account → Select/Add Account to use

    2. Device Settings → Application → Valkyrie Rush → Storage → Delete Data/Cache

    3. Start Valkyrie Rush

     

    [iOS - Game Center Sync Log-in]

    1. Device Settings → Game Center → Use a different Apple ID in Game Center → Register new Apple Account 

    2. Start Valkyrie Rush 

  • Where do I sign up for a HIVE membership?
    You can sign up for a HIVE membership by following the steps below.
    Please note that an email verification is required to complete the process.

    ■ If you install the game for the first time
    - Run the game and agree to Terms of Service → Sign in with HIVE → Tap Sign Up → Check for duplicate email → Enter information → Check your email inbox for a verification email → Tap the email verification button → Signup complete

    ■ If you have already installed the game
    - Run the game → Tap ≡ icon on the top right corner → Tap 'Settings' → Connection → Connect to HIVE → Tap Sign Up → Check for duplicate email → Enter information → Check your email inbox for a verification email → Tap the email verification button → Signup complete​
  • Where do I sign up for a HIVE membership?
    You can sign up for a HIVE membership by following the steps below.
    Please note that an email verification is required to complete the process.

    ■ If you install the game for the first time
    - Run the game and agree to Terms of Service → Sign in with HIVE → Tap Sign Up → Check for duplicate email → Enter information → Check your email inbox for a verification email → Tap the email verification button → Signup complete

    ■ If you have already installed the game
    - Run the game → Tap setting menu on the top right corner → Account → Connect to HIVE → Tap Sign Up → Check for duplicate email → Enter information → Check your email inbox for a verification email → Tap the email verification button → Signup complete​
  • What is Player Book?

    You can check the players of all NBA teams by year in Player Book.

    If you acquire a player by year, you can get points regardless of his grade.

     

    If you complete a player book set consisting of specific players, you can earn additional rewards. 

  • Where do I sign up for a HIVE membership?
    You can sign up for a HIVE membership by following the steps below.
    Please note that an email verification is required to complete the process.

    ■ If you install the game for the first time
    - Run the game and agree to Terms of Service → Sign in with HIVE → Tap Sign Up → Check for duplicate email → Enter information → Check your email inbox for a verification email → Tap the email verification button → Signup complete

    ■ If you have already installed the game
    - Run the game → Tap setting menu on the top right corner → Account → Connect to HIVE → Tap Sign Up → Check for duplicate email → Enter information → Check your email inbox for a verification email → Tap the email verification button → Signup complete​
  • Where do I sign up for a Hive membership?
    You may sign up for a Hive membership by following the steps below:
    Please note that an email verification is required in the process.

    ■ If you install the game for the first time
    - Run the game and agree to Terms of Service → Sign in with Hive → Tap Sign Up

    ■ If you have already installed the game
    - Run the game → Main lobby → Tap the cogwheel button in the top right corner of the screen → Info → Tap on Not linked to Hive → Tap Sign Up​
  • My Abyss record was reset.

    First, you receive Weekly Rewards after 4 PM every Monday from the Abyss, based on your records from the previous week.

     

    Your Abyss records will be reset every Monday at 4 PM, as the weekly rankings are reset for the week.​ 

  • How can I use Season Creation Ticket Piece? (Season Creation Ticket)
    If you complete a Season within 24 hours, you can start a new season by using a Season Creation Ticket.
    Season Creation Ticket Pieces can be obtained from winning the Regular Season Champion Reward. 
    Based on the season difficulty, this will determine how many Season Creation Pieces you receive.
    Once you've obtained 30 Pieces, you will be able to exchange them for 1 Season Creation Ticket.

    Here are the instructions on how to exchange and use the Season Creation Ticket
    1. Go to Exchange
    2. Press Exchange button for Season Creation Ticket (Requires 30 Pieces)
    3. Press OK and then Receive it from the Mailbox
    4. Press the Create Season button and then Press OK
    5. Select a Season Difficulty and start a new season

  • Where can I sign up for a Hive account?

    You can only sign up for a Hive account by pressing [Sign Up] on the Hive Membership page, which can be accessed through your game.

     

    * Please be aware that you cannot sign up for an account through the Hive homepage.

     

  • How do I link my account?

    You can log into HEIR OF LIGHT with a Hive membership account or through Facebook. Depending on the OS you are using, you can also link AD (Google login) or iOS (Apple Game Center).

     

    Destroyed guest accounts will be difficult to recover. We ask that you make a Hive membership account to link to the game for the safety of your data.

     

    [View link status: Settings at the top right of the screen→ Confirm if box is checked for Hive, Google, Apple Game Center, Facebook]

    [How to link : Settings at the top right of the screen→ Tap icon for Hive, Google, Apple Game Center, Facebook]

  • Can I buy, sell or trade accounts?

    Selling, buying, trading or giving game accounts to other players is against our policy.

    We cannot guarantee the security of any account that has been passed from one player to another, and we reserve the right to ban any account that has been transferred between two different players. ​ ​ ​ 

  • How long will items be stored in my Mailbox?

    All rewards (attendance rewards, system rewards, event participation rewards, etc.) will be stored in your Mailbox for 7 days.

     

    (Because the timer starts from the moment received, it will show that you have 6 days remaining when you actually have 6 days, 23 hours, 59 minutes, and 59 seconds.)

     

    Be sure to keep an eye on the remaining storage time to avoid losing any of your hard-earned rewards. 

  • Can I change the name of my troop?

    Tap the ally icon on the upper left hand corner and select [Change Name].

    Changing the name of your troop consumes 100 Crystals. 

  • What are Town Hall and Kingdom?

     We welcome you to the Cartoon Town!


    In here, you can build your own stick warrior army and strengthen them before sending off to the war!

    Let's take a closer look at some of the main building in the town.






    [Kingdom]



    This is where you prepare for your battles by equipping a unit and skill.
    You can also select units to send off on an adventure as well as participate in Team Battle and Siege!

    - You can enhance the stats of your unit and skill. Use features like Enhance, Evolve, and Combine to strengthen your units.
    - Set a Leader Unit to help out your friends.
    - Leader Units will have higher ATK and HP rate. An icon that indicates the Leader Unit will be shown in the left of the Cartoontown screen.











    [Town Hall]



    This is the main building of Cartoon Town. You can upgrade it to increase Rune stats!
    Let’s find out how you can upgrade the Town Hall by using Gold and EXP!


    * How to Upgrade
    1) Go to Cartoontown and tap ‘Town Hall’.
    2) Tap ‘Upgrade’ if you own enough Gold.
    ※ Town Hall will immediately upgrade upon tapping the button!

     

  • Where can I find in-game events?
    You can find out about events through the events and notice icons
    when you are in town. They will located at the left hand side of the screen. 
    And our forum here: http://m.gamevilusa.com/forums/forumdisplay.php?1297-ZENONIA-S 
  • I've encountered an Error 17, what do I do?
    Please follow these instructions to save your data:

    - Double tap the upper left corner of the screen (on the exact error message).
    - Double tap the upper right corner of the screen.
    - Double tap the lower left corner of the screen
    - Double tap the lower right corner of the screen

    Please get back to us (through 1:1)​ once you have successfully saved your data (do not load the data for at least 2-3 business days).
  • My event page is not counting or working properly
    Please follow these troubleshooting steps:

    1) Uninstall your game (make sure you're synced to Hive and have access to your log in info)
    2) Update all the browsers on your device (clear cache and cookies)
    3) Reinstall the game 

    If you still cannot see the event page make progress then please send a 1:1 Hive inquiry.

    *Please make sure to read the fine print on the bottom of the event page for more details. Most events will require the user to be fishing in the map appropriate to their level.
  • How can I use Event Coupons?
    You can register and use the coupons at the Event Coupon Exchange.

    Please note that coupons that have already been used cannot be registered, and items received through coupons cannot be refunded or exchanged.
  • Cannot hero combine message.
    Check your Heroes section and remove the hero from your team before attempting to combine.
  • Cannot hero combine because a member is part of the colosseum team.
    To remove the member from the colosseum team.
    Battle -> Colosseum -> Start Battle -> Remove from the team and then you are able to combine the hero.
  • It says that my account is restricted and I cannot log into the game.
    If the restriction is followed by our Terms of Service, the reason for your account restriction will be shown on the popup window at the start of the game.
    Please provide us the following information if you have more concerns.

    1. Hive ID or game nickname
    2. Server
    3. Details of your issue

    ■Hive Terms of Service (http://terms.withhive.com/terms/policy/view/M14)
  • How do I delete my account?
    Only the user can delete their own account. You can go to http://www.withhive.com/auth/login to sign into your account and delete it on the profile setting's page. The account will remain for 30 days in case you change your mind. The email address tied to the account cannot be used for another account for 30 days. If you have any other questions, let us know.
  • I didn't receive the e-mail to reset my password. What do I do?
    You may have incorrectly input your e-mail address while signing up. If that's not the case, please check your spam folder to make sure.

    * If you failed to receive the e-mail, please register an inquiry through [Submit a Question] at the bottom.
  • I lost my password. What do I do?
    a. Enter your Hive ID or the e-mail address you used to sign up for your Hive account to reset your password.

    b. If everything's correct, you'll receive an e-mail with a link to reset your password to the e-mail address you entered when you signed up for the account.

    c. Go to the link in the e-mail to reset your password and tap on the Send Button, and you'll receive another e-mail with your newly created password.

    d. Log in with your new password and tap on the Profile Button on the top-right to go to Settings to set up a new password.
  • I did not receive any reward for completing my tutorial
    Please follow the instruction below.
    [Tutorial completed > Main menu > click on the arrow at the top-right hand corner > Achievement > Event] You can receive your reward for completing the tutorial.
  • Can I play on a different device?
    ■ Yes, it is possible to play on different devices, but not at the same time.

    ■ Please download the game on the new device and log in with the previous account.
    If the previous account started with a Facebook/Google+ account, make sure to log in with the Facebook or Google+ log in button.
  • Game loading time is too long
    Sorry for your inconvenience. We are looking into the issue and we will try our best to fix it at the next update.
  • Guild related errors (skill reset, member error, etc.)
    The issue has since been resolved. We hope that you enjoy playing East Legend!
  • The game would not let me register my nickname
    You cannot register an inappropriate nickname/special character/emoticon for your nickname.
  • I downloaded games to get in-game credits but I did not receive anything
    Please check the ""?"" icon on the offer page for more details on the requirements.

    Did you run through the tutorial of the game?
    Was this the first time that the game was downloaded on the device and on the account?
    Please made sure that all the offer requirements were meant.

    If you still have questions, let us know what time/date were the games downloaded, which games, if you went through the Free section or the notice and what were the rewards were? Thank you.
  • NEW I forgot my ID or password.

    Rememento - White Shadow provides services by liking with external platform such as Google and Apple.

     

    However, we do not collect personal login information such as email addresses or passwords.

     

    If you forgot your ID or password, please visit the official website of the platform you used to log in and follow the instructions provided there.

     

    We hope this helps you find your account information successfully.​ 

  • What is [Combo Burst]?

    In [Black Beacon], when a Combo Charge is ready, [Combo Burst] can be triggered for your team.

     

    [Combo Burst] can activate by any Character in the team, while in the Combo Burst state, all your team members gain a significant bonus to Stamina restoration and skill cooldown.

     

    The remaining duration of [Combo Burst] is displayed in the timetable on the right side of the screen.

     

    [Combo Charge] consists of 2 phases: the [Moment of Ascension] and the [Moment of Opulence]

    [Moment of Opulence] is a stronger version of [Combo Burst], which lasts for a longer duration. Additionally, when a backline member is swapped in for the first time, they automatically cast their combo skill.

     

    You can also change the Combo Burst settings in the [Other] setting:

     

    ■ Enabled: switching characters near enemies will automatically trigger combo skill. (If there are no nearby enemies, it won’t be triggered.)

    ■ During Combo Only: Switching characters allows you to directly trigger combo skill.

    ■ Disabled: switching characters near enemies won’t trigger any combo skill, even when it’s available.​ 

  • I have lost my account
    Dear Seer,

    To log into the game, you need to use a third-party platform. The available platforms are: Facebook, Google, Google Play Games and Apple ID.

    Once your account is bound, it will not be lost.
    Please try logging in through the platform account you originally bound to find your character.

    Please be noted that even though GPG and Google might share the same account, since they are different third-party platforms, you will login with different game account when choosing a different third-party platform.

    We hope this reply helps. Thank you.

    Sincerely,
    The Black Beacon Operations Team​
  • What timezone does the server use, and what is the game's reset time?
    The server follows UTC+0 / GMT+0, with the reset time set at 12 AM.
  • What Are Gloves?

    Every player must wear gloves when entering a match.

    Gloves come in various grades, and the higher the grade, the more powerful the skill effects they offer.

    Each glove also has unique skill effects, making them distinct in their usage.

    Choose your gloves strategically based on the match rules and take one step closer to victory!​ 

  • How Can I Increase the Witch's Level?

    Witch's level can be increased by clearing stages and gaining EXP.

    You can increase Witch level at [Witch] > [Info] > [Level Up].

     

    Please note that you can check the amount of EXP gained from each stage at [Chapter].​ 

  • I want to know more about the Blessings.
    [What are Blessings?]
    When you summon a default 4★ or 5★ Monsters while holding a Blessing, an additional monster of the same default grade will be summoned.
    You can select one Monster out of the two available choices, so please be careful not to select the wrong monster!




    [Types of Blessings]
     ■ Brilliant Blessing of Summon: Summons 2 default 5★ Light / Dark Monsters, you can select 1 Monster
     ■ Splendid Blessing of Summon:Summons 2 default 5★ Monsters, you can select 1 Monster
     ■ Blessing of Summon: Summons 2 default 4★ Monsters, you can select 1 Monster

    [How to check how many Blessings you have]
     ​​① Move to Summonhenge
     ② Select the Scroll or the Summoning Pieces you wish to use
     ③ You can check the [number of Blessings] through the 'Blessing icon' in the top-left corner

    In case the 'Blessing icon' is not displayed for the selected summoning method, it means you either do not own any Blessings or Blessings will not be applied to that summoning method.​
  • I want to report a user for reasons such as inappropriate behaviors or profile pictures / advertisement / spam / cash trade or account sharing / GM impersonation, and etc.
    Please take a screenshot of the situation, and contact us through 1:1 Inquiry with the below information to submit your report.

     1. Nickname of the Summoner you wish to report:
     2. Approximate date and time of the issue:
     3. Details of the report:
     4. Please attach the full screenshot of the situation​
  • I did not get my free Daily Energy even though I was logged in during the correct times.
    You can receive Energy x 50 as a gift by logging in during the designated times (*in each server time) every day.

     ■ 1st Energy: 12:00 ~ 15:00 
     ■ 2nd Energy: 20:00 ~ 23:00

    If you are already logged in to the game during the gift distribution time, please try [restarting the game] or [click the Inbox] to claim the free Daily Energy.​
  • I cannot sign up on Hive anymore.
    Please keep in mind that you may be unable to newly sign up if you are using multiple Hive IDs on a single device.
    If you want to create a new ID, please contact us through 1:1 Inquiry with the DID of the device you are using.

    [How to check DID]
     ① Access Summoners War
     ② Tap your profile picture on the top-left of the Sky Island → [Com2us Hive]
     ③ Tap the menu icon (☰) on the top-left
     ④ Scroll down to find the DID numbers​
  • I want to know my payment history.

    If you wish to check your purchase history, please refer to the information below and check individually according to the market you used.


    1. Google Play Store
    1) Go to the Google Wallet page
    2) Check transaction history > Go directly to Google Wallet

    2. Apple App Store
    1) Launch iTunes and log in at the top [Account Login]
    2) In account information, select [View All] under Purchase History

    3) On the right side of the relevant product details, select [More] 

  • I want to deactivate or delete my linked platform account.

    [Deactivation of Linked Accounts]

    - Since we do not collect information such as the account ID or email of the linked platform and can only confirm through separately encrypted code values,
    we are unable to verify or lift the deactivation or suspension (usage restriction) of the linked account.

    [Deletion of Linked Accounts]
    - If the account on the linked platform has been withdrawn or deleted, you will not be able to access your game information.

     * If you are having difficulty using the linked platform account, we recommend contacting the customer service of the platform for guidance on how to use it properly. 

  • I didn't receive my purchased item.
    Sometimes, due to network issues or instability, purchased items might not be delivered immediately.

    Please follow the troubleshooting steps below:

    [Troubleshooting]
     ① Please exit the game completely and try re-opening the game again
     ② Check your inbox

    Make sure to use the same device and app from the same store where you made the purchase.
    If the item is still not delivered, please use the 1:1 inquiry and provide the information below.

     ■ Google Play Store
      1. Account Nickname
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Google account and transaction ID
       ✔ Google account: Open Play Store app → Select the profile picture
       ✔ Transaction ID: Open Google Pay → select the purchase case

     ■ Apple App Store
      1. Account Nickname
      2. Purchase date and product name
      3. Request type (Delivery or cancellation)
      4. Screenshots of purchase history and detailed receipt
       ✔ Purchase history: Device Settings → Your Name → Media & Purchases → View Account → Purchase History
       ✔ Detailed receipt: Device Settings → Your Name → Media & Purchases → View Account → Purchase History → Total Purchase Amount​
  • How do I install the game?

    You can install Somnis: Rumble Rush through Google Playstore or Apple App Store directly on your mobile device, or run it on an emulator. 

  • I didn't receive my coupon rewards.
    Coupon numbers are made up of letters and numbers.
    Please ensure that you did not mix up [capital letter O] with [number 0] or [capital letter I] and [number 1].

    If the coupon was properly used but the reward was not sent out, please try exiting the game and restarting the game.
    If you require any additional assistance, please submit a 1:1 inquiry with the coupon code.
  • How can I adjust sound effects and background music?

    Navigate to the in-game settings and access the sound settings by touching the profile icon at the top left of the game main screen.

     

    Here, you can adjust sound effects, background music and voice.​ 

  • I didn't receive my coupon rewards.

    Coupon numbers are made up of letters and numbers.

    Please ensure that you did not mix up [capital letter O] with [number 0] or [capital letter I] and [number 1].

     

    If the coupon was properly used but the reward was not sent out, please try exiting the game and restarting the game.

    If you require any additional assistance, please submit a 1:1 inquiry with the coupon code. 

  • I would like to know more about the Player Grade.
    The player grade can be broken down into 5 tiers: Normal → Bronze → Silver → Gold → Diamond.
    The higher the player grade, the greater the player's default stats and more skills the player can acquire.
    Diamond Players can sometimes gain unique skills.
  • How do I change my email address?
    You can change the email address registered on Hive ID following the steps below.

    ① Run MLB 9 Innings
    ② Go to [Friends & Community → Friends+ → Hive] at the bottom right
    ③ Go to [Hive] at the bottom left
    ④ Select the cogwheel icon
    ⑤ Enter your password and register/modify your email address​
  • I want to check my purchase history.
    Here's how for each market.

     ■ Google Play Store: Google Pay → [Activity]

     ■ Apple App Store
      ① Device Settings → Profile on top
      ② [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support.

    You can select each purchase to check the detailed info such as the order number.​
  • I can't update the game.
    The update may not work properly if the network environment is unstable or if there isn't enough free memory space to download and apply the update.

    Please follow the steps below before attempting to update again:
     
    ■ Check that you have enough free memory space as otherwise the update will not proceed. Try updating after freeing up space by deleting unused applications or Internet cookies. 
    ■ Check network connection status - When updating the game, if the network is unstable, the update may not work normally. Please try to update when the network is smooth. 

    If you still have issues updating, please follow the steps below:
     
    Steam: Open steam library, select Seal:WHAT the FUN and right click it, choose properties from the menu, In the properties menu select "Local Files", Click "Verify integrity of game files", proceed to wait while steam check the game files, once its done, try to run the game again.​
     

    Please know that if the update does not proceed after following the steps we will need you to obtain a screenshot or video of the error message displayed during the update and send it to us through a ticket.​

  • Tell me about the Medal Battle.
    You can earn Gold Medals that are used in the Medal Shop.

    When you access the Medal Battle screen, you are automatically entered to be eligible to participate in the Medal Battle.
    Compete with other players in two minigames that change daily. The higher your league rank, the more Gold Medals you can earn.

    Even outside of the Medal Battle, Gold Medals might suddenly appear in other minigames!
  • I cannot exchange free Rahilds for Mileage!

    ​Mileage exchange is unavailable while in a dungeon or during matchmaking. Please try again after exiting the dungeon or pausing the matchmaking status.

  • What is gold? How can I earn the gold?

    Golds can be earned by clearing stages and chapters or through events!

    With the golds you earned, you can purchase items, hearts, and costumes.​ 

  • Game is lagged and slow
    If the game is lagged and slow, please check the following.

     

    1. Stable connection environment For WITH, a reliable connection environment is recommended 

    Check the sensitivity displayed by the device when using cellular data (LTE/3G), 

    In the WIFI environment, make sure that it is not an environment where many people are using WIFI with sensitivity. 

    (If the sensitivity is weak, it is recommended that you go to a sensitive area and play.)

     

    2. Recommended specification device In the case of WITH, the following specifications are recommended for stable gameplay. 

    Android: Devices with 4GB RAM or higher, Android 9 or higher (e.g., Galaxy S7 or higher) 

    IOS: Devices with 2GB RAM or higher, iOS 15.2 or higher (Iphone 7 or higher)

     

    Please check the above measures If the same symptom occurs after confirmation 

    If you send us an inquiry via 'inquiry' of in-game setting, we will take quick action. ​
  • How can i pick up items after purchase?

    The purchase item(s) will be delivered to mailbox.​

  • [PC] An error occurred while downloading the game.

    If you are experiencing issues with the Crossplay Launcher or the Summoners War: Chronicles download, please refer to the steps below.

     

    ■ Resolution Method

     - Connect to a stable network

     - Terminate other programs running in the background

     - Secure free disk space over 10GB

     

    Please submit a 1:1 inquiry if the issue hasn't been fixed.

  • How do I reset Ethereals?
    Select any Ethereal you want and then tap Reset at the bottom right side of the screen.

    Ethereal Reset Ores are required in the process, which can be purchased at [Currency Shop].​
  • How do I change my Hive email?
    You may change your email address registered on Hive by following the steps below:

    1) Open Dear, Ella
    2) Tap the menu button in the top right corner of the screen → Settings → Tap your profile image
    3) Tap on [Go to My Page]
    4) Tap [Account Settings]
    5) Enter your current password once
    6) Tap [Email] at the top
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your new email address and the verification code that was sent to your new email address​​
  • How do I change my Hive email?
    You may change your email address registered on Hive by following the steps below:

    1) Log in to The Walking Dead: All-Stars
    2) Go to the World screen → Tap your profile in the top left corner → Tap Info → Tap your profile image → Tap the image import icon
    3) Tap [My Page] in the top right corner
    4) Tap [Account Settings]
    5) Enter your current password once
    6) Tap [Email] at the top of the screen
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your new email address and the verification code that was sent to your new email address​
  • How do I change my Hive email?
    You may change your email address registered on Hive by following the steps below:

    1) Open MLB Perfect Inning 23
    2) Tap Settings (cogwheel icon) in the top right corner of the screen → Account & Support → Hive
    3) Tap on [Go to My Page]
    4) Tap [Account Settings]
    5) Enter your current password once
    6) Tap [Email] at the top
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your new email address and the verification code that was sent to your new email address​​
  • How do I change my HIVE email?
    You can change the email address registered to your HIVE account by following the steps below:

    1) Open Chromatic Souls : AFK Raid 
    2) Main Screen → Tap 'Settings' in the top left corner → Account → Select [HIVE] at the bottom
    3) Tap on [Go to My Page] at the bottom
    4) Tap on [Account Settings]
    5) Enter your current password
    6) Tap on [Email] at the top
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your new email address and the verification code that was sent to your new email address​
  • How does the Offline Auto Play work?

    It's a function that automatically summons/fuses Fairies when you're not playing the game.

    The Offline Auto-play features are as below.

     

     The efficiency varies depending on whether the [Daily Unlimited Auto Play] is activated or not.

     If it's activated, Fairies are summoned/fused every 11 seconds, and if it's deactivated, Fairies are summoned/fused every 25 seconds.

     

     The [Double evolution fusion (Tier 1 Fairy)] and [Summon tier 2 Fairy from Crystal] of the [Dark Matter Research] won’t be applied during offline autoplay.

     Tier 10 Fairies and Shiny Tier 10 Fairies won't be fused automatically.

     Additional bonus rewards are available if [Auto Play] is activated at the time of collecting the Offline Auto Play reward. 

     The MAX number of Fairies fused during the offline auto play is limited according to the number of Fairies you can possess.

     It doesn't consume Crystals.

     It's not affected by the acceleration status.

     It doesn't affect Daily Mission and Achievement.

     It lasts up to 21 hours.

     You have to complete the tutorial first to use this function. 

  • How do I link my account?

    You may link your account to a social platform in-game by following the steps below:

     

    Main screen → Tap ≡ icon in the upper right corner → Tap 'Settings' → 'Connection' → Tap 'Sign in'

     

  • How do I change my HIVE email?
    You can change the email address registered to your HIVE account by following the steps below:

    1) Open Eternal Saga
    2) Main screen → Tap 'Settings' in the upper right corner → Tap 'Account' → Tap character image
    3) Tap [My Page] at the top right
    4) Tap on [Account Settings]
    5) Enter your current password
    6) Tap on [Email] at the top
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your new email address and the verification code that was sent to your new email address​​
  • I want to change the player on the main screen.
    You can change your wallpaper in the Main Screen → Book → Wallpaper tap.

    Additional wallpapers are available by completing the following guide missions: [Regular League], Win Regular League, and Watch Ad.
    Only the players of the selected team can be acquired, and if you change the team, the player on the wallpaper will be automatically changed.
  • How do I change my HIVE email?
    You can change the email address registered to your HIVE account by following the steps below:

    1) Open Arcana Tactics 
    2) Main Screen → Tap your profile in the top left corner → Select [HIVE] at the bottom
    3) Tap on [Go to My Page] at the bottom
    4) Tap on [Account Settings]
    5) Enter your current password
    6) Tap on [Email] at the top
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your new email address and the verification code that was sent to your new email address​​
  • How do I change my Hive email?
    You can change the email address registered to your Hive account by following the steps below.

    1) Log in to Baseball Superstars
    2) Tap the cogwheel button in the top right corner of the screen → Info → Tap your profile image
    3) Tap on [Go to My Page] at the bottom
    4) Tap on [Account Settings]
    5) Enter your current password
    6) Tap on [Email] at the top
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your new email address and the verification code that was sent to your new email address​​
  • How do I fish in the Styx?
    The Styx is a fishing site in Olympus, which boasts the hardest difficulty.
    You need to fulfill the requirements below to enter. 

     ■ Requirements
      - You must be over Lv. 80
      - You must have caught over 10,000 fish
      - The sum of your ATK, SKL and CTRL must be over 45,000 

    However, even if you fulfilled the requirements, you will not be able to receive rewards if you do not fulfill the penalty conditions. 
    * Penalty requirements are as follows. 

     ■ Penalty Conditions
      - CRI+ ★ must be over 70​
  • How do I create a Com2uS Holdings Live ID?
    To create a Com2uS Holdings Live ID, please follow the steps outlined below. 

     ① Start game
     ② Tap on the Com2uS Holdings logo in the top left corner of the title screen
     ③ Enter Com2uS Holdings Live login screen 
     ④ Sign up 

     * Please make sure you typed in your email address and/or phone number correctly.
     * Your email address and phone number will be used to share your account information with you when you lose your account or password. 
    If your contact information is incorrect, you will have trouble receiving your account information.​
  • I can't sign up for Hive. What's going on?

    You could be having trouble because:

     

    1. Your ID and/or email address has already been used to create a Hive account and cannot be used to create another one.

    2. The device you are using already has had 5 or more Hive accounts created on it. (Every device has a limit of 5 Hive accounts that can be created on it.​ 

  • I want to link a different Google account.

    If you are playing the game with your Google account, a Hive account is created and linked to it. One Hive account is linked per Google account. Please understand that we are unfortunately unable to help you link a different Google account to an existing Hive account.

  • Facebook Login Change
    Due to change in Facebook module, Facebook login button will not be available from 3/23 7:00 PM PDT until the next update.

    Any Dragon Blaze Users may view your Hive ID and your registered email once you follow the below method for your convenience.

    Methods to log in to the game without facebook login button:
    1. Log in with Facebook account by opening the Hive website on the web browser (Mobile only)
    Hive Website: https://customer-m.withhive.com/ask
    2. Press [Menu > Profile] on the top of the Hive page
    3. Go to [Settings] and create Hive ID and Passwords for the facebook account you wish to access
    4. For users that already have Hive ID can access passwords from [Settings] 

    Thus, Devices under IOS 7 / Android 4.0.3 will not be able to log in the game via Facebook anymore as of 3/24 PDT
     ​
  • How are allies ranked/graded?

    There are 7 ally grades.

     

    ※ From highest to lowest: SSS > SS > S > A > B > C > D 

  • Can I transfer my data from one server to another?

    We currently do not support the transfer of game data in between servers. 

    Please select the server you wish to keep in the beginning. 

  • Having a hard time knowing in-game buttons and features?

    [Cartoon Town]







     

  • What are the featured gameplay modes?
    VS mode: You can battle against other players to earn Victory Points. You will receive rewards based on the amount of Victory Points earned and your ranking at the end of each season.
     
    Challenge mode: Challenge yourself with two challenge modes – Monster Wave and Fairy Tower. In Monster Wave, you will be given a set amount of time to defeat as many monsters as your strength allows. In Fairy Tower, earn Fairy Dust by defeating monsters and advancing to higher floors.

    Raid: Defeat a Raid monster to earn rewards. You can form a party up to 4 characters by inviting friends or random users.

    Stage: Battle through stages to earn rewards and EXP. This is the best way to level up your characters.

    Quests: Complete quests to learn about the game as well as the story of Zenonia S. You can earn EXP and Gold by completing quests. 
     
    Daily/Weekly/Event Mission: You can earn additional rewards by completing missions. Missions are usually the tasks you complete as you progress in the game (participate in Raid, battle 1 time, etc). Rewards earned through missions must be claimed manually, so check the missions tab under VIP menu frequently. 
  • I want to switch devices, what should I do?
    Please follow these instructions:

    If you are switching from Android -> Android or iOS -> iOS
    1) Log into the game on old device (game settings > SAVE DATA)
    2) Log into the game on the new device (game settings > RESTORE DATA)

    If you are switching from iOS -> Android or Android -> iOS then the steps are a bit different.
    1) Log into your old device with the same Hive ID (game settings > SAVE DATA)
    2) Log into your new device with the same Hive ID (game settings > SAVE DATA)
    3) Send us a 1:1 Hive inquiry to let us know that you've already done this so that we can ask our developers to manually transfer the data.
  • How do I change characters and equip items?
    Go to Arcade -> tap on the character before starting the game to change characters and equip items.
  • I downloaded games to get in-game credits but I did not receive anything
    Please check the ""?"" icon on the offer page for more details on the requirements.

    Did you run through the tutorial of the game?
    Was this the first time that the game was downloaded on the device and on the account?
    Please made sure that all the offer requirements were meant.

    If you still have questions, let us know what time/date were the games downloaded, which games, if you went through the Free section or the notice and what were the rewards were? Thank you.
  • I downloaded games to get in-game credits but I did not receive anything
    Please check the "?" icon on the offer page for more details on the requirements.

    Did you download the game from the link you clicked?
    Did you complete the game tutorial within 24 hours of downloading the game?
    Was this the first time that the game was downloaded on the device and on the account?
    Please make sure that all of the requirements have been met to ensure that you properly receive the rewards.

    If you still have questions, let us know the time/date the game was downloaded, the name of the game, and the reward that was offered.
  • NEW My account was restricted.

    Rememento – White Shadow may apply account restrictions if any violations of the Terms of Service or Operational Policies are detected during gameplay.

     

    If you would like to inquire further about the restriction, please contact the Customer Center.

     

    ※ Please note that verifying the reason for the restriction may take some time.​ 

  • How can I change the language in-game?

    ​1. Open the game.  

    2. Go to Options (or tap the Gear icon in Settings).  

    3. Select the Language tab.  

    4. Choose your desired language from the available options:  

       - Korean  

       - English  

       - Japanese  

       - Simplified Chinese  

       - Traditional Chinese  

       - German  

       - Portuguese  

       - Thai  

       - Spanish  

       - French  

       - Vietnamese  


    Your selected language will be applied in-game. 

  • How to find my UID number
    In Black Beacon, each Seer has a unique UID, which is required to add other players as friends. To find your UID, follow these steps:

    Tap on your 【Character Name】 at the top left of the game lobby.
    On the character info page, your UID will be displayed at the bottom right of your avatar. 
    To copy the UID, tap the copy icon next to it.​
  • How to View a Character's Story

     

    To view the character stories, please follow these steps:


    Method 1:
     
    Tap on the icon at the bottom left of the game screen → Tap on 【Illustration】 → Tap on 【Character Compendium】 → Select the character you want to view.
    On the left side of the 【Character Compendium】 page, tap on 【Story】, and you will be able to read the character's story.


    Method 2:

    On the game's main screen, tap on the character standing in front of the desk. (Seers can freely choose their preferred character as a replacement.)
    Tap the 【History】 button on the right side of the page to open the character information page.
    Tap on the【Profile Story】 button on the left side of the page, and you will be able to read the character's story.

    If Seers want to unlock more character stories, please increase the character's 【Affection】 level!

     

  • What Are Glove Grades?

    In Boxing Star - PvP Match3, gloves come in various grades:

    Common (Gray) < Rare (Green) < Superior (Blue) < Epic (Purple).

     

    Epic gloves are of a higher grade than Common gloves.

    Higher-grade gloves provide more powerful skill effects, giving you an edge in matches!​ 

  • How Can I Promote Witch Grade?

    You can promote Witch Grade when certain requirement is achieved.

     

    When Witch Grade is promoted, additional Companion Equip Slots and new stats for Training is opened.

    You need to possess certain grade of Witch Weapon and Armor, and Amplification Crystal is required for promotion.​ 

  • How can I acquire a Blessing of Summon?
    You can acquire Brilliant Blessing of Summon/Splendid Blessing of Summon/Blessing of Summon through packs and event rewards, or purchase them through the Ancient Crystal shop.

    Please note that you can craft Ancient Crystals and Brilliant Ancient Crystals through [Craft Building → Other] menu using certain materials.​
  • I downloaded games to get free in-game credits but I did not receive anything.
    You can tap [Shop > Cash > Free Mana Crystal] to install and access the games, to receive a certain amount of Crystals as rewards.
    But you may not be able to receive rewards due to the following reasons:

     ■ You already installed the game in the past
     ■ The game has been installed, but you have not accessed it yet
     ■ If you installed the game through a different route

    In case you do not fall into any of the above cases but still did not receive rewards, please contact us through 1:1 Inquiry with the below information:

     1. Hive ID, Summoner Nickname, server:
     2. Name of the game you installed through above steps:
     3. Date of the installation:​
  • How do I withdraw my Hive membership?
    You can follow the below steps to withdraw your membership, and it will take 14 days for the process to complete.
    Once the withdrawal has been completed, you can use the [deleted Hive ID, linked email address] again to create a new account.

     ① Access Summoners War
     ② Tap your profile picture on the top-left of the Sky Island → [Com2us Hive]
     ③ Scroll down to find [Delete Account]

    Additionally, please note that withdrawing the membership will not automatically delete the game data.
    If you wish to delete the game data as well, please complete [Reset Game] before withdrawing your membership.
  • A duplicate charge has occurred.

    During the payment process, a temporary connection issue with your current network or store may result in duplicate charges.

    If a duplicate charge occurs, please refrain from using the purchased item and submit a 1:1 inquiry for assistance. 

  • I want to check the account information (email address) used for the linkage.

    The linked account is stored in the form of a separate encrypted code value, and we do not collect information such as the actual email address of the linked account, so it is difficult to assist you.

    If you need to verify information about the linked account, we recommend contacting the customer service of the relevant platform for detailed guidance.

    [Linked Accounts with Google Play Store and Apple App Store]

    - Please contact the customer service of the respective linked platform. 

  • Tell me about Clan Battle.
    It is a clan competition held seasonally, where clans compete against each other for a set period.
    It's an opportunity for you and your clan to shine even brighter! ⸜('꒳' )⸝ 
     
    If a clan is created for the first time, it starts with a practice season. It can begin the regular season from a higher position if it achieves a good ranking. 
     
    Try to achieve the highest score with your clan members and earn limited edition rewards!​
  • How do I access the game after installing?

    Game can be accessed after installing the game and logging in using your Immutable account. 

  • What is Gold Growth?

    You can use gold to improve your ATK, HP, and the other stats needed for your character’s growth. 

  • Where can I register a personal introduction message?

    You can register or edit your personal introduction message using the following steps:

     

    Tap the profile icon at the top left of the game main screen, then select the feather icon at the bottom right of the personal introduction message section to input your message.

     

    Personal introduction messages can be up to 15 characters long, so choose a concise and meaningful introduction!​ 

  • I made a in game purchase but I did not receive the items.

    It can take up to 10 minutes for your items to be delivered to your account. If after 10 minutes you still have not received your items then submit a ticket and provide the following information:


    Date of purchase:

    Time of purchase:

    Name of item(s) purchased:

    Also provide a receipt of your purchase. 

  • My account was hijacked. My account was hacked.

    Seal M has a method of logging in by linking the social media account you are using, so it is difficult to check information about your personal account you are currently using. 

     

    First of all, please change the password of your account to prevent further damage from a potential theft (hacking). 

     

    If there is any related damage, it is recommended to fill a report with an investigative agency such as a police station or cybercrime team after organizing the details of the damage. 

     

    If the investigative agency you received requests and needs more information to continue with the investigation, we will provide maximum assistance for the problem you have encountered through prompt and immediately we will provide them  with the accurate information.​ 

  • There is severe lagging in progressing through the game.

    If you are undergoing discomfort due to lag issue while playing the GOD RAIDS, please try to changing the settings below.

     

    - Tap on the [☰] in the lower left side in the screen > [Settings] > [GRAPHICS]

    - Please adjust the settings of [GRAPHICS] downwards and proceed the game again.

     

    ※ Please restart the game after changing the settings in order to smoothe application.​ 

  • How can I check the amount of free Rahilds I have?

    You can check the free Rahilds through the following ways. 

     - When exchanging for Game Mileage at [Package Shop > Mileage Tab] 

     - Game Menu > Account Banner(at the top) > Owned > Free/Paid Currencies

     - Rahild icon on the top of the Exchange Center​ 

  • How do I add friends in game?

     Adding friends in game:

     

    Magical Woods has a [Game Friend] system that allows you to become friends with the users!

     

    All users can add each other as friends!

     

    Adding friends in game can be done as follows:

     

    Arrow at the top right of the game ->Touch the friend icon -> Search friends -> search your friend's nickname

     

    Also, check your recommended friends list, it could be quite useful!​ 

  • Is it possible to play with the same character on another device?
    If you have linked your account, you can log in to the account and play it on other devices.

     

    However, deleting and reinstalling games while using the Guest account without linking the previous account 

    Or if you change the device, your play data will not be kept normally.  

    In this case, please note that we can't help you. ​
  • Would like to know getting points for VIP.

    Purchase crystals to receive some VIP points. ​

  • [PC] An error occurred while reinstalling the game. (Error Code: 300-101-x)
    If you are experiencing an issue during the reinstallation process, please refer to the steps below.

    ■ Resolution Method
     1. Close the game that is running and the Crossplay Launcher
     2. The magnifying glass on the left of the taskbar → Type in %localappdata% → Enter
     3. Appdata folder → HIVE_Launcher folder
     4. Right-click the installedInfo folder and delete
     5. Reinstall the game from the Game Site

    Data from other games may also be deleted upon deleting the 'installedInfo' folder.
    You can reinstall it from the Game Site.
  • What is Auto Battle?
    An Auto Battle feature is enabled by unlocking Ethereal attributes.
    You may turn it on or off from the top right corner of the screen during battle.

    There are two types of Auto Battle: A - automatically use skills and Chain / S: automatically use skills only.​
  • How do I change my Hive password?
    You can change your Hive password by following the steps below:

    1) Open Dear, Ella
    2) Tap the menu button in the top right corner of the screen → Settings → Tap your profile image
    3) Tap on [Go to My Page]
    4) Tap on [Account Settings]
    5) Enter your current password
    6) Tap on [Password] at the top
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your previous password once, and new password 2 times then tap on [Save Modifications]

    * Your password must include a minimum of 2 character sets from English characters, numbers, and special characters. It also must be between 8 to 16 letters.​
  • How do I change my Hive password?
    You can change your Hive password by following the steps below:

    1) Log in to The Walking Dead: All-Stars
    2) Go to the World screen → Tap your profile in the top left corner → Tap Info → Tap your profile image → Tap the image import icon
    3) Tap [My Page] in the top right corner
    4) Tap [Account Settings]
    5) Enter your current password once
    6) Tap [Password] at the top of the screen
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your previous password once and new password twice, then tap [Save Modifications]

    * Your password must include a minimum of 2 character sets from English characters, numbers, and special characters. It also must be between 6 to 16 letters.
  • How do I change my Hive password?
    You can change your Hive password by following the steps below:

    1) Open MLB Perfect Inning 23
    2) Tap Settings (cogwheel icon) in the top right corner of the screen → Account & Support → Hive
    3) Tap on [Go to My Page]
    4) Tap on [Account Settings]
    5) Enter your current password
    6) Tap on [Password] at the top
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your previous password once, and new password 2 times then tap on [Save Modifications]

    * Your password must include a minimum of 2 character sets from English characters, numbers, and special characters. It also must be between 6 to 16 letters.​
  • How do I change my HIVE password?
    You can change your HIVE password by following the steps below:

    1) Open Chromatic Souls : AFK Raid 
    2) Main Screen → Tap 'Settings' in the top left corner → Account → Select [HIVE] at the bottom
    3) Tap on [Go to My Page] at the bottom
    4) Tap on [Account Settings]
    5) Enter your current password
    6) Tap on [Password] at the top
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your previous password once, and new password 2 times then tap on [Save Modifications]

    * Your password must include a minimum of 2 character sets from English characters, numbers, and special characters. It also must be between 6 to 16 letters.​
  • I want to check my game play history.
    You can check your history of the past 7 days at [Settings] → [Show Log].
    You can also find your Inbox history at [Inbox] → [Read].
  • I made a purchase but did not receive my items! (Google)
    In case you haven't received your items after purchasing them, please fill out the required information below and submit a ticket to Customer Support (https://customer-m.withhive.com/ask).

    < Required Information > 

    1. Do you wish to receive your payment? : (Y/N)
    2. Nickname and CS code :
    3. Name and Price of the purchased item : 
    4. Google Play Gmail account : 

    [How to check Gmail address]
    Open Google Play Store → Tap the profile icon on the top right corner
     → Check your Gmail address at the bottom of 'Google' logo​
  • How do I change my HIVE password?
    You can change your HIVE password by following the steps below:

    1) Open Eternal Saga
    2) Main screen → Tap 'Settings' in the upper right corner → Tap 'Account' → Tap character image
    3) Tap [My Page] at the top right
    4) Tap on [Account Settings]
    5) Enter your current password
    6) Tap on [Password] at the top
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your previous password once, and new password 2 times then tap on [Save Modifications]

    * Your password must include a minimum of 2 character sets from English characters, numbers, and special characters. It also must be between 6 to 16 letters.​
  • What is Hive membership?
    Hive is an integrated platform service that connects the world. You can use just one Hive account to access all the games that are serviced by Hive.
  • What is the Friend Battle?
    In Friend Battle, you can play with your registered friends, and you can earn Stars and Friendship Coins according to your friend's overall.

    You can add a new friend in the [Friend Battle] → [Battle] tap. 
    You can exchange Friendship Coins with your friends or receive rewards by inviting friends.
    If you exceed the number of Stars you can earn per day, Friendship Coins will be given.
  • How do I change my HIVE password?
    You can change your HIVE password by following the steps below:

    1) Open Arcana Tactics 
    2) Main Screen → Tap your profile in the top left corner → Select [HIVE] at the bottom
    3) Tap on [Go to My Page] at the bottom
    4) Tap on [Account Settings]
    5) Enter your current password
    6) Tap on [Password] at the top
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your previous password once, and new password 2 times then tap on [Save Modifications]

    * Your password must include a minimum of 2 character sets from English characters, numbers, and special characters. It also must be between 6 to 16 letters.​
  • How can I check my Hive ID?
    You can check your Hive ID by following the method shown below.
    Make sure to enter your Hive ID when you submit an inquiry!

    ① Run MLB 9 Innings
    ② Go to [Friends & Community → Friends+ → Hive] at the bottom right
    ③ Go to [Hive] at the bottom left
    ④ Check your Hive ID​
  • How do I change my Hive password?
    You can change your Hive password by following the steps below:

    1) Log in to Baseball Superstars
    2) Tap the cogwheel button in the top right corner of the screen → Info → Tap your profile image
    3) Tap on [Go to My Page] at the bottom
    4) Tap on [Account Settings]
    5) Enter your current password
    6) Tap on [Password] at the top
    7) Enter the verification code that was sent to your currently registered email address
    8) Enter your previous password once, and new password 2 times then tap on [Save Modifications]

    * Your password must include a minimum of 2 character sets from English characters, numbers, and special characters. It also must be between 6 to 16 letters.​
  • What are the categories of the Hall of Fame, and how do I reach them?

    There are 8 categories available in the Hall of Fame.

    Once you reach the Hall of Fame, you will receive a special emblem and a label.

  • How many Com2uS Holdings Live IDs can I create?

    You can create 1 account per day from one device. 

  • Can I change my Hive ID?

    You cannot change your Hive ID after your account has been created. However, if you created your account through Facebook or Google+ and were given an automatically generated ID, you are allowed to change it once in Account Settings.

     

    [How to Change Your Hive ID]

    Log in to the mobile Hive page (m.withhive.com) → Tap the Menu button (Top-left) → Tap Profile 

    → Tap the Account Settings button (To the right of profile picture) → Enter current password → Enter new ID then tap Save (Bottom).​ 

  • How do I sign up for the Hive membership?

    You can only sign up for a Hive membership after you open the game and then tap [Join] within the [Hive Login] screen.

     

    Please note that you are not able to sign up for a membership through the Hive homepage.​

  • Tell me how to adjust the game difficulty.
    In Exhibition Mode, you can adjust the difficulty before jumping into the game by going to Game Info > Difficulty. You can select from 3 difficulties: Easy, Normal, and Hard.

    In League Mode, you will not be able to manually adjust the difficulty, and the difficulty will rise gradually as the season progresses.
  • How are attributes significant?

    Allies and monsters have 1 of the 6 existing attributes: Fire, Water, Wind, Earth, Light, and Dark. Depending on the correlation between each property, you can deal 1.5 times more damage to your opponent.

     

    ※ Light and Dark attributes have an inverse relationship. 

  • How can I increase my VIP Level?

    You can increase your VIP Level with VIP Points. 

    VIP Points are sent with special item purchases, and a higher VIP level provides additional perks.

     

    Perks for each VIP Level can be viewed by tapping [VIP 0] next to the ally icon in the upper left hand corner of the Territory screen. 

  • What dose the title "Masquerade" imply? Does it mean anything?

    The title implies the meaning of "a masquerade ball." In game, you'll receive experience appearance changes and various stat boosts based on the Mask your character wears. 

  • How do you Evolve a Hero?
    Heroes need to reach the MAX level to be Evolved. Evolution will cost you some Gold and Heroes of the same grade x(number of stars) regardless of the level, and the used Gold and material Heroes will disappear. The number of the skills of the Heroes will increase as Heroes Evolve from 1★ to 5★.
  • What are the featured gameplay modes?
    There are two types of Modes so far that can be challenged by brave
    adventurers with a couple more to come in the future. Among these is the Story 
    Mode, the Raid challenge dungeons, and the Special Dungeons.

       Story Mode: This is the solo travel mode each player can access through 
    the main portal. By going through Story Mode, you will find yourself 
    immersed in the lore of the game. 

       Raid: In this mode, you can challenge bosses with other players across 
    the globe. Winning against the boss will reward players with great items 
    to aid them in their travels. ‘
       
       Special Dungeon: Special dungeons are dungeons that contain special 
    bosses which give special rewards to those who defeat them. This mode 
    can be accessed by clicking the bottom right button in the Story Mode 
    screen. 
  • How to change main unit

      1. Select one of the equipped units.




    2. Tap 'Set Leader' button on top left.



    *Leader can be selected among the equipped units only.

    Please find more game information from our forum: http://m.gamevilusa.com/forums/forumdisplay.php?1497-Guides-amp-Strategies 

  • What are the featured gameplay modes?
    PvP: Battle your team against others in PvP and to see who will come out on top! 
     
    Dungeon: Explore the wonderful world of Kanterbury and defeat the Demon King, defeat the dungeons in 3 different difficulties! 

    Tower of Tribulation: Complete floors of the tower to receive great rewards! How far can you go? 

    Daily Dungeon: Complete the dungeon to receive rare fairies to evolve and strengthen your heroes!  
     
    Boss Raid: Compete in the boss raid to try and do the most damage and receive great rewards! 
  • What are the resources and what do they do?
    Gold: Gold is the game’s soft currency used to pay for services in game. You can acquire Gold by clearing Stages and participating in Raids.
     
    ZEN: ZEN is the game’s hard currency. You need them to purchase equipment such as weapons, armors, Gems and more.
     
    Battle Stamina: You will need Battle Stamina to enter Stage battles, Fairy Tower, and Monster Wave. 
     
    Raid Stamina: You will need Raid Stamina to participate in Raids. 
  • Failed/Missing Purchases iTUNES APP STORE
    If you made the purchase through Apple:

    Hive ID:
    Time/Date of the purchase:
    Name of the package purchased:
    ORDER ID:
    Screenshot of your iTunes Purchase history:

    To get to iTunes Purchase History, please follow the official Apple instructions on Apple Support
    We need a screenshot of the Purchase History part as displayed on 2.
  • How do I participate in the Ranking Competition?
    Please note that the Ranking Competition is held only at designated times.
  • Account has been restricted message
    Please note that all accounts are verified according with our terms and services before any block is placed on an account. Cheating is taken seriously so any accounts that have broken the terms and services will never be unblocked. The reason/duration of the block will be stated on the block message. If you still have questions, let us know the following:

    1. Hive ID/Nickname
    2. Block Reason
  • NEW How to log in with a different account.

    To log in with a different account, tap the [Sign-Out] icon at the bottom right of the login screen when launching the game.


    This will allow you to sign in using a different platform account.​ 

  • How to find my CS Code number

    In Black Beacon, each Seer has a unique CS CODE linked to their account. When contacting customer support for assistance, providing your CS CODE is required. You can find it by following these steps:

     

    In the game lobby, tap the hexagonal menu button in the bottom left corner.

    Select 【Settings】, then tap 【Account】.

    On the account info page, your CS CODE will be displayed at the top.

    To copy your CS CODE, simply tap the copy icon next to it.​ 

  • What are the minimum requirements for installing the game?

    To enjoy the game smoothly, your device must meet the following minimum requirements: 

    Android 7.0 (Nougat) or higher with at least 4GB of RAM. 

  • How to Increase Affection

    To increase a character's Affection, please follow these steps:

     

    On the main game screen, tap on the character standing in front of the desk (Seers can freely【Switch】and replace this character with their preferred one).

     

    On the left side of the page, you can tap on【Gift】to send a gift to the character and raise their Affection level.​ 

  • How to Use Glove Skills

    During a match, you earn skill points for your gloves by destroying blue blocks, while your opponent earns points by destroying red blocks. 

    Each glove requires a certain number of points to activate its skill, and you can see both the required and accumulated points directly on the glove. 

    Once you’ve gathered enough points, the skill becomes available. 

    When it’s your turn, just tap the skill button to unleash your glove’s powerful effect! 

  • What is Cat?

    Kitty is a friend who battles alongside Witch.

     

    Kitty has 3 Owned Effect and 2 Skills, one active and one passive.

     

    When first owned, you get baby Kitty, and you can train Kitty using Magic Treats.

    The amount of Magic Treats needed for level up varies depending on Kitty's level.

     

    Each time Kitty reach Lv.100, it will evolve to the next grade, up to two times..

    When evolving, it will change to random Kitty of higher grade, and its Owned Effect will be reset randomly.

    If you don't like Kitty you obtained, you can use [Change Evolution] up to 5 times,

    and for every change the amount of required gem increases.

     

     

    The stat and value of Owned Effect is randomly given, and value that can appear increases depending on Kitty Grade.

    You can change Owned Effect using Magic Treat,

    and you can check the probability of stats and value at [Witch] > [Kitty] > [Probability Info].​ 

  • I unlocked a Transmogrification with Shapeshifting Stones, but only one attribute has been unlocked.

    If unlocking a Transmogrification with [Shapeshifting Stones] from 'Transmogrification Building', only the Transmogrification of the selected attribute will be unlocked. 

  • How can I check my Hive ID?
    You can check your Hive ID by following instructions below.

     ① Access Summoners War
     ② Tap your profile picture on the top-left of the Sky Island → [Com2us Hive]
     ③ Check your Hive ID​
  • A payment denial has occurred.

    A 'Payment Denied' error during the payment process can occur for various reasons, and it is difficult for customer support to determine the exact cause.


    Since this issue occurs when the payment method is not approved during the store payment process, please contact the customer service of your card issuer or the Store customer service for further details. 

  • I want to continue playing the game on a different device using my current account.

    If you need to change your device, you can continue playing with your existing game data by linking the same account on the new device that was linked on the previous one.

    * However, since guest accounts cannot be accessed on other devices, please make sure to link your account and confirm the linkage before changing your device. 

  • I can't install the game.

    The game might not be installed if the device is running low on memory space. Please make sure you have enough memory space before installing the game.

     

    - Application : Click or tap on the [Delete Cache] button from the installed app in [Settings] > [Application Manager].​ 

  • What is Trait Growth?

    When you level up, you can acquire points needed for Trait Growth. The points can be used to improve your stats. 

  • How can I change my nickname?

    To change your nickname in Light of the Stars:

     

    - Tap the profile icon at the top left of the game main screen, then select the feather icon next to your current nickname to input your desired nickname.

    - Note that nickname changes are free once and after that, you can change nickname by using Blackstone Crystals

    - Nicknames can be 2-6 characters in Korean or 4-12 characters in English, without spaces or special characters.​ 

  • Minimum system requirements

    ​The recommended requirements don't guarantee that the game runs on all devices that meet the conditions.

     

    Please note that the requirements may be changed due to game updates and development.

     

    Please check that you at least have minimun system requirements for Seal: WHAT the FUN.

    The game will not function properly on devices that do not match the minimum system requirements which are indicated below:

     

    ■ Minimum specification

    64-bit processor and operating system

    OS: Windows 10 64bit

    Processor: Intel Core i5

    Memory: 8 GB RAM

    Graphics: NVIDIA GeForce GTX 660, AMD Radeon HD 7950

    Network: Broadband Internet connection

    Storage: 5 GB available space

     

    ■ Recommended specification

    64-bit processor and operating system

    OS: Windows 10 64bit

    Processor: Intel Core i7

    Memory: 16 GB RAM

    Graphics: NVIDIA GeForce GTX 1650, AMD Radeon RX 590

    Storage: 5 GB available space

     

    ----- Service performance and availability are not guaranteed when -----

    - Devices do not meet the recommended system requirements

    - Devices are no longer supported by the manufacturers or retailers

    - Apps not supported by the manufacturers or retailers are being used on your device

    - VPN(Virtual Private Network) is being used

    - The game is not installed in a SSD

    - Beta version of an Operating System released is being used​​ 

     

  • I was charged multiple times for a single purchase.

    Submit a ticket and provide the date, time, and the name of the item or package purchased. Our support team will investigate the transaction.​

  • It says the game is unavailable due to account restrictions.

    If a violation of the operating policy is found while using the game, the use of the account may be restricted depending on the severity. 

     

    If you wish to fill an appeal against a sanction that has been applied, you may do so via email within 14 days of the sanction taking place.

     

    [Email for objection submission] 

    Email : sealm_sea_cs@playwith.oqupie.com

     

    [Contents to be filled in when filing an objection] 

    Game: Seal M - Sanctioned character/server: - Objection content: When an objection is received, the content is checked and reviewed again to determine whether the sanction is reasonable or not .​ 

  • Tell me about Event Team Battle.
    It is a group battle that takes place for a certain period.
    You can select the team you want to compete against and participate in the competition.
     
    The rankings are determined based on the total scores achieved by the team members, and you can earn great rewards.
    Check the game effects that are applied differently for each event and lead your team to victory! ⸜(｡˃ ᵕ ˂ )⸝​
  • What is heart?

    Hearts are items in [Magical Woods] that are required to play all levels in the game.

     

    The default maximum number of hearts you can hold is 5. Each time you fail to clear a level, 1 heart will be consumed.

     

    If your heart count drops below 5, it will automatically recharge 1 heart every 30 minutes.

     

    If you run out of hearts and need more to continue playing, you can either purchase them with gold or request them as gifts from your friends.​ 

  • Can I change the linked account?
    If the account is linked, it is difficult to change the linked account to another account (Android ↔ iOS) and cancel it.

    Please proceed with the link carefully. ​ 

     

    ※ The above content may vary depending on the update content. 
  • What is the Ranked Battle?

    In Ranked Battle, you can play against the recommended opponent on the list, and you can only play auto-mode.

    Coins acquired in the Ranked Battle can be used to purchase Team Skills or in the Battle Store. 

  • Would like to purchase daily package.

    The daily package purchasing pop-up will expose after you clear the world map once and back to the main menu.​

  • [PC] The game shut down.

    You can refer to the following steps to resolve the issue.

     

    ■ Resolution Method

     - Restart the PC

     - Update the Windows

     - Connect to a stable network

     - Terminate other programs running in the background

     - Scan for viruses using an antivirus program

     

    If an error code has occurred, please refer to the FAQ for the corresponding error code. 

  • How do I turn off the skill animation?
    You may turn it on or off by tapping the camera icon located in the top right corner of the screen during battle.
  • I lost my Hive password. What do I do?
    If you have lost your Hive password, please follow the steps outlined below. 

    1) Open Dear, Ella
    2) Tap the menu button in the top right corner of the screen → Settings → Tap your profile image
    3) Tap [Forgot Password?] 
    4) Enter your registered email address 
    5) Enter the verification code sent to your email 
    6) Check the temporary password notice email and proceed to receive a temporary password 
    7) Check the temporary password email and log in with the temporary password 

    * Please change your password after you successfully log in. 
    * For more information on changing password, please refer to the [How do I change my Hive password?] FAQ.​
  • I lost my Hive password. What do I do?
    If you have lost your Hive password, please follow the steps outlined below. 

    1) Log in to The Walking Dead: All-Stars
    2) Go to the World screen → Tap your profile in the top left corner → Tap Info → Tap your profile image → Tap the image import icon
    3) Tap [Forgot Password?] 
    4) Enter your registered email address 
    5) Enter the verification code sent to your email 
    6) Check the temporary password notice email and proceed to receive a temporary password 
    7) Check the temporary password email and log in with the temporary password 

    * Please change your password after you successfully log in. 
    * If you wish to change your Hive password, please refer to the “How do I change my Hive password?” FAQ.
  • I lost my HIVE password. What do I do?
    If you have lost your HIVE password, please follow the steps outlined below.

    1) Open Chromatic Souls : AFK Raid
    2) Main Screen → Tap 'Settings' in the top left corner → Account → Select [HIVE] at the bottom
    3) Tap [Forgot Password?]
    4) Enter your registered email address
    5) Enter the verification code sent to your email
    6) Check the temporary password notice email and proceed to receive a temporary password
    7) Check the temporary password email and log in with the temporary password

    * Please change your password after you successfully log in.
    * For more information on changing password, please refer to the [How do I change my HIVE password?] FAQ.​
  • I made a purchase but did not receive my items! (Apple)
    In case you haven't received your items after purchasing them, please fill out the required information below and submit a ticket to Customer Support (https://customer-m.withhive.com/ask).

    < Required Information > 

    1. Do you wish to receive your payment? : (Y/N)
    2. Nickname and CS code :
    3. Name and Price of the purchased item : 
    4. A screenshot containing App Store payment receipt screen : 
    - Please attach a screenshot that clearly shows the purchase date and Order ID

    [How to Check App Store Purchase History]
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account (your name) → Purchase History 
    → Tap the purchase history in question → Take and attach a screenshot with the Order ID fully shown​
  • I lost my HIVE password. What do I do?
    If you have lost your HIVE password, please follow the steps outlined below.

    1) Open Eternal Saga
    2) Main screen → Tap 'Settings' in the upper right corner → Tap 'Account' → Tap character image
    3) Tap [Forgot Password?] on the left
    4) Enter your registered email address
    5) Enter the verification code sent to your email
    6) Check the temporary password notice email and proceed to receive a temporary password
    7) Check the temporary password email and log in with the temporary password

    * Please change your password after you successfully log in.
    * For more information on changing password, please refer to the [How do I change my HIVE password?] FAQ.​
  • What are the Valkyrie Upgrade Limits by evolution stage?

    The maximum upgrade value varies depending on the evolution state.

    Each stat has a different upgrade limit.

     

    [Rare Valkyrie]

       4★: 200

       5★: 450

       6★: 700

       7★: 1,000

     

    [Epic Valkyrie]

       4★: 400

       5★: 600

       6★: 800

       7★: 1,000

     

    [Legendary Valkyrie]

       4★: 700

       5★: 800

       6★: 900

       7★: 1,000 

  • How do I sign up and log in?

    You can link your game data to a Hive ID and Social Media accounts through Game Settings.

     

    If you have a Hive ID, you can link your game to your Hive ID using the email address registered to your Hive account.

    If you do not have a Hive ID, you can create one by tapping on the Hive Sync Account option and selecting [Sign Up] on the login page.

     

    You can also sync with your social media account as well.

    If you're still playing with a guest account, make sure to sync your game and keep your data safe.

    Connecting your account ensures that you won't lose your data even if you change devices! 

  • How do I link my account?
    You may link your account to a platform that you want by following the steps below:

    ■ Open Slime Hunter → Main Screen → Tap ''三" button  on the top right → Settings → Account → Select the platform that you want to link under Account ID

    ※ You can link your account to HIVE Membership, Facebook, Google Play, or Apple Game Center based on the device's OS version.​
  • What is Hive membership?
    Hive is an integrated platform service that connects the world. You can use just one Hive account to access all the games that are serviced by Hive.
  • I lost my HIVE password. What do I do?
    If you have lost your HIVE password, please follow the steps outlined below.

    1) Open Arcana Tactics
    2) Main Screen → Tap your profile in the top left corner → Select [HIVE] at the bottom
    3) Tap [Forgot Password?]
    4) Enter your registered email address
    5) Enter the verification code sent to your email
    6) Check the temporary password notice email and proceed to receive a temporary password
    7) Check the temporary password email and log in with the temporary password

    * Please change your password after you successfully log in.
    * For more information on changing password, please refer to the [How do I change my HIVE password?] FAQ.​
  • I lost my Hive password. What do I do?
    If you have lost your Hive password, please follow the steps outlined below.

    1) Open Baseball Superstars
    2) Tap [Hive Log in]
    3) Tap [Forgot Password?]
    4) Enter your registered email address
    5) Enter the verification code sent to your email
    6) Check the temporary password notice email and proceed to receive a temporary password
    7) Check the temporary password email and log in with the temporary password

    * Please change your password after you successfully log in.
    * For more information on changing password, please refer to the [How do I change my Hive password?] FAQ.​
  • I can’t use the Float Transfer item.
    Float Transfer is an item that allows you to transfer the Lucky Upgrade Stats from one Float to another.
    Please read on for how to use it. 

     ■ Warning
      - The Lucky Upgrade Stats of the receiving Float must be lower than the Float you’re extracting from.
      - When you start transferring, the Lucky Upgrade Stats of the extracting Float will become 0.
      - The Lucky Upgrade Stats of the receiving Float will not increase.
      - The transferred stats will depend on the type and the number of Float Transfer used.
      - Float Transfer and Stars will be spent when you use this item. The amount of Stars used will depend on the number of Float Transfers used.​
  • I lost my Com2uS Holdings Live ID and password. How can I find it?
    Please answer the questions below and contact Customer Support. We will be happy to help you.

     ■ Required Information
      1. Com2uS Holdings Live ID account: 
      2. Character nickname in Fishing Superstars: 
      3. Phone number on your Com2uS Holdings Live ID​: 
      4. Email address on your Com2uS Holdings Live ID: 
      5. Your current phone number:​
  • I can't reset my password because I registered with an email address that I don't use. What should I do?

    In such cases, we can change the email address registered to your account after confirming some information to verify that the account is yours to prevent account theft issues.

     

    Please contact Customer Support with the following information:

     

    <Required> 

    1) Hive ID:

    2) Email Address:

    3) Game:

    4) Game Info:

    - Character nicknames, game currency owned, level, server, etc.

    5) Account Registration Info:

    - Date of birth, contact information, country, etc.

    6) Purchase History:

    - First to last purchase

    7) Device Info:

    8) New Email Address:

     

    * Please be advised that if the email address you wish to use is already registered to another Hive account, we may not be able to assist you in changing email addresses.

     

    Once your email address has been changed, proceed to recover your password by referring to the [How can I change my Hive password?] FAQ.​ 

  • I registered an email address I no longer use to Hive, and now cannot recover my password. What should I do?

    In this case, you may recover your password by changing your email address. Please follow the instructions below.

     

    Please log into a different (new) Hive account using the same device you used for the account for which you wish to recover your password, and submit an inquiry including the following information.

     

     < Required Information > 

    1) Hive ID :

    2) E-Mail Address :

    3) Game Name :

    4) Game Info (Character name, currency owned, level, server, etc.) :

    5) Account Registration Info (DOB, phone number, country,  etc.) :

    6) Purchase History (First, last purchase records) :  

    7) Device Info :

    8) Email Addresses That You Wish to Change to, Ranked 1-3 :

     

    * If the new email address is already registered to another Hive account, we will not be able to change it for you.

     

    Once you receive a reply to your inquiry, check your newly registered email account and follow the instructions to recover your password.

  • Why am I unable to sign up for the Hive membership?

    If your desired Hive ID or email address is already in use, you will not be able to sign up for another account using the same ID/address.

    Also, if you have made or logged into 3 Hive IDs on the same device/IP, you will not be able to create another Hive ID (excludes guest IDs).

  • Tell me about Player Combination.
    To Combine Players, you must choose from 3 to 5 Players you would like to use as material.
    You'll acquire 1 new Player when you perform the Player Combination.

    If higher grade Players are used as material, the chances of acquiring a high grade Player will increase.
    If you perform a Star Combination, the highest grade of the material Players will be preserved, and you will be able to acquire Players with that grade or higher.​
  • What are the level caps for characters and allies?

    Characters have an initial level cap of level 70. Allies have different level caps depending on their grade.

     

    SSS - Lv. 70

    SS - Lv. 60

    S - Lv. 50

    A - Lv. 40

    B - Lv. 30

    C - Lv. 20

    D - Lv. 10 

  • When does Stamina get recharged?

    1 Stamina will be recharged every 5 min as long as you have less than the max amount. 

    Your max stamina will increase by 1 every time your troop levels up. 

  • How do I use a different class character?

    Select a character of your choice! Tap a different class character on the top right of the village menu to start playing with the character right away! 

  • What is the goal of the game?

    Travel across nine treacherous realms to uncover the mystery behind the portal.

    Assist the Celestial Kingdom and expose the horrifying truth. 

  • How do you lock Heroes?
    Tap on the Hero Icon and the Settings Icon (cogwheel) next to the Hero's name to view the menu to lock the Hero.
  • What is the currency the game uses?
    There are two types of currency the game uses: Gold and Gems.

       Gold: This is the currency that is commonly used in the game. Gold is 
    spent oftentimes enhancing equipment or skills.

       Gems: This is another type of currency, often bought with real money that 
    can be used in the game to purchase new characters, draw for new skills, 
    speed up expeditions, etc. Gems can be used for a lot of things and are 
    quite beneficial to those who want an advantage in battle. 
  • First Time Recharge Bonus

    First time recharge bonus is reset every month, players will receive extra VIP points for first time purchases.​

  • What is the currency the game uses?

    Gold: Soft currency within the game that can be obtained through Dungeons, Boss Raids, and the Tower of Tribulation. Gold is used to Enhance, Combine, Evolve, and Limit Break heroes as well as Runes. 

     

    Gems: Hard currency within the game that can be obtained through purchase, quests, Dungeons, PvP, Events, and the Tower of Tribulation. Gems are used to summon heroes or runes, revive, and purchase keys or swords (stamina), and Gold. 

    Swords: Stamina that replenishes over time. Swords can be obtained through quests, shop, or by sending gifts to friends. Swords are used to enter Dungeons.
     
    PvP Coins: PvP coins are acquired through PvP matches, whether you win or lose! You can use these to purchase fairies to power up your characters, or for more swords. 

    Elemental Medals: These medals can be acquired by completing daily dungeons, these will help you purchase powerful allies to help you on your quest. 

    Pal Points: Pal Points are acquired when another user or friend users your hero in battle! You can use these to purchase swords, or summon more allies!  

    Summon Tickets: Use summon tickets to summon more powerful allies! You can acquired summon tickets through quests, or from Tower of Tribulation! You can also have a chance to acquire rare Special Summon tickets to acquire more powerful allies! 
  • Monthly Rewards Calendar Reset

    Darkness Reborn's daily rewards calendar is spread over a 28 day month. You must meet the log in requirements each day to reach the final reward. 

    The calendar will reset at the start of each month. 

    Remember, you will always receive daily rewards, but if one day is missed, you will be unable to receive the final reward at the end of the month. 

    Be sure to log in each day to reap the benefits from this calendar and receive your rewards.​

  • Failed/Missing Purchases GOOGLE PLAY
    If you are having issues with a failed purchase, please provide us with the following information (GOOGLE PLAY):

    Hive ID:
    Time/date of purchase:
    ORDER ID (GPA.1234-xxxx-xxxx-xxxxx should look something like this):
    Name of package purchased:
    Email address linked to the Google Play Purchase account:
    Would you like your items credited or refunded:
  • How do I upgrade Akoo's House?
    Go to Akoo's House (tap on the House Icon) to check the menu. Complete the main quest given by Akoo to get house items as a reward and meet the upgrade requirements to upgrade the house with Coins.
  • NEW Can I change the linked account to another one?

    It is not possible to change or transfer your character to another account once it has been linked. 

     

    (For example, if a character is linked to Google Account A, it is not possible to re-link it to an Apple account or a different Google account.)

  • How to log-out

    To log out of your account, please follow these steps:

    Tap the icon in the bottom left corner of the game screen → Tap 【Settings】→ Tap【 Account】 → Tap 【Log Out】.​ 

  • My account keeps on disconnecting from the server. What should I do?

    Try out the following if you’re experiencing disconnections:

    1. Restart your device and try reconnecting to Darkslayer

    2. Reconnect to your internet network.

    3. Try switching to an alternative internet connection in case there are any communication problems between the game server and your service provider.

    4. Close all applications running in the background of your device.

    If you continue to experience disconnections even after trying out the recommended solutions above, you may contact Customer Support by sending a ticket via in-game through 'Options' > Player Info/Settings> Customer Service' to let them know of the problem.​ 

  • How to Switch Characters on the Home Page

    To switch characters, please follow these steps:

     

    On the main game screen, tap on the character standing in front of the desk (Seers can freely choose and replace this character with their preferred one).

     

    Tap the 【Switch】 button at the bottom left of the page.

     

    Select the character icon you want and tap 【Change】 to switch characters.

     

    If you want to hide other information on the page, simply tap【Hide】 next to the 【Switch】 button.​ 

  • How Can I Get Gloves?

    How to Obtain Gloves

    Gloves can be acquired in various ways as you play the game.  

    Before a match starts, you can select your desired gloves on the glove selection screen and tap the [+] button to purchase them with Gold.

    They can also be purchased in the Shop.

    Additionally, gloves can be obtained as rewards from events or the Sticker Book.  

    Use these opportunities to equip the gloves you want and secure an advantage in battle!  ​ 

  • What is Weapon/Armor?

    You can increase ATK CP and DEF CP through Witch Weapon and Armor.


    ▶ Witch Weapon

    Witch Weapon has Owned Effect and Equip Effect, and it increases ATK and DEF.

    It comes in Normal, Elite, Rare, Unique, Epic, Legend grade, and the higher grade Weapon, the higher stats.

     

    You can fuse using 5 of the same grade of Witch Weapon to get higher grade.

    Magic Fragment is required to level up Witch Weapon.

     

    You can summon Witch Weapon at [Summon] > [Weapon Summon]

     

    ▶ Witch Armor

    Witch Weapon has Owned Effect and Equip Effect, and it increases HP and HP REG.

    It comes in Normal, Elite, Rare, Unique, Epic, Legend grade, and the higher grade Armor, the higher stats.

     

    You can fuse using 5 of the same grade of Witch Armor to get higher grade.

    Mysterious Fiber Piece is required to level up Witch Armor.

     

    You can summon Witch Armor at [Summon] > [Armor Summon] using Gems and Summon Tickets.​ 

  • Can I craft Runes?
    You can craft the following Runes through the [Craft Building]!

     ■ Craft Low Rune: 3~5★ Normal Grade Runes and above
     ■ Craft Mid Rune: 4~6★ Magic Grade Runes and above
     ■ Craft High Rune: 6★ Rare Grade Runes and above 
     ■ Craft Ancient Rune: 5~6★ Rare Grade Ancient Runes and above 
     ■ Craft Legend Rune: 6★ Legend Runes
  • Can I change my Hive ID?
    ​You can't change the Hive ID that you have already customized.

    However, if you have an automatically created ID (Ex. hub_XXX, vid_XXX, GUESTXXX, userXXX), you can go through a 1-time customization.
    You can customize your ID by following the below steps.

     ① Access Summoners War
     ② Tap your profile picture on the top-left of the Sky Island → [Com2us Hive]
     ③ Tap the [Account Setting] (cog-wheel shaped) icon
     ④ Enter your password
     ⑤ Customize the Hive ID
  • I am unable to link my account.

    If you have set up account linkage even once, you cannot link an additional account with the same linked account information.

    If you wish to continue with account linkage, please use an account that has no previous linkage history. 

  • The game keeps on crashing.

    There are several reasons which leads to the game crashing: lack of memory and storage, outdated OS, etc.

    Please try following the below procedure and access the game again.

     

    - Clear cache.

    - Check if you have enough RAM and storage.

    - Update your app or OS if possible.

    - Restart your device.​

  • How to Submit an Inquiry?

    Greetings, Overtakers!

     

    We sincerely hope all Overtakers are enjoying Somnis: Rumble Rush!

     

    For those who are facing any problems and need assistance, or have any brilliant suggestions, or want to provide an insight to us, we are more than welcome to receive abundant inquiries from all Overtakers.

     

    Please refer to below procedure to find out how to submit an inquiry to the customer support.

     

    1. Access the game.

    2. Tap the 'Menu' button located in the top right corner.

    3. Navigate to 'Settings' > 'Account' > Customer Service

    4. Share us about what you want to say.

     

    Please note that we need to receive your in-game Nickname in order to provide necessary assistance, so make sure to provide them when submitting!

     

    With all our heart, the Somnis: Rumble Rush Team sincerely hope that all Overtakes will have a joyful and great experience.

     

    Thank you.

  • I am having trouble playing the game on an App Player.

    Friends Match: Tower Defense is tested under mobile conditions, as it is a game providing service to mobile device users.
     

    We ask you for your understanding of the point that support could be unavailable for users in non-mobile gameplay environments. 

  • What are Essence Enhancements?

    There are water, fire, wind, earth, and light essences. 

    Each element can be enhanced with the corresponding essence. 

    When enhanced, it increases the additional damage of the corresponding essence and provides additional stats. 

  • What is a Blackstone Crystal?

    A Blackstone Crystal is a paid currency used in Light of the Stars for various purposes such as hero summons and purchasing items in the store.

     

    You can acquire Blackstone Crystals by purchasing them from the Jewel Shop or through package deals. They can also be obtained through in-game events and achievements.​ 

  • I encountered a username that I find offensive or uncomfortable. Can I report it?

    Please submit a report with a screenshot of the username that you found to be offensive or uncomfortable. Our support team will review the evidence and take the appropriate action if needed.

    ​​

  • How do I check my account unique code?

    You can check the unique code for your account in the following way.

     

    [How to check the unique account code] 

    * Menu button (≡) at the top right → Click the [gear] shape → Account → Check the unique account code​ 

  • Tell me about Star Pass.
    Collect stars that appear while playing the minigames or clear quests to earn Star Points!
    You can use Star Points to obtain rewards for the next level, and you can also skip levels using Gems. ( •̀‿•́)✧

    If you have purchased the Season Pass Package, you can collect the Paradise Line rewards for the levels you have achieved.
    The Star Pass season resets every month and starts anew.​
  • I am using an app-player. Errors occur.

    GODS RAID is being serviced for mobile devices.

     

    Therefore providing support for errors occurring in environments other than mobile devices is difficult.

    Please enjoy 'GODS RAID' with mobile devices.​ 

  • I cannot exchange the Game Mileage on PC.

    For users who have not purchased the Summoner/Arena Pass, the exchange is available on mobile after watching an ad. Please use the mobile version for the exchange if you haven't purchased the pass."

  • What is B-coin?

    B-Coins can be used to purchase costumes in the wardrobe, and when you obtain a duplicate costume while doing a prize draw, instead of receiving another copy of the same costume, you will be rewarded with B Coins. 

  • I lost the account linked to the game data
    We don't collect and store the player's identifiable linked account information, so it is difficult to help.
    For account information consultations, please contact store platform's customer center. ​
  • How can i get refund for my purchase?

    A refund can be made within 7 days of your purchase, and the purchase shouldn’t be received from your mailbox. Gacha items will immediately be applied to an account right after the purchase which this won’t be able to be refunded.​

  • How do I reset Inscription?
    Go to [Inscription] → [Reset] to reset Inscription for Gems.

    You can retrieve all of the Rubies, Gold, and Inscription Stones used.​
  • [PC] An error message for GameGuard reset. (Error Code: 114, 100, 111, 112, 113, 121, 122, 123, 124, 125, 151, 152, 620, 1001, 2006, 2007, 2008, 3002, 3003)

    This issue occurs during the initialization of the GameGuard when the game is launching.

    There are various causes and requires step-by-step checks to resolve this issue.

    Please refer to the following steps to resolve the issue.

     

     1. Restart the PC (Reboot)

     2. Proceed with the Windows Security Update

     3. Check for antivirus detection

     4. Terminate unnecessary programs

     5. Install the latest version of the graphics driver

     

    More information can be found in the nProtect GameGuard FAQ.

    If the issue is not resolved even after following the above steps, please send your erl log file to the email: game1@inca.co.kr. 

  • How do I link my account?
    You may link your account to a social platform in the game by following the steps below:

    ■ Open Dear, Ella → Tap the menu button in the top right corner of the screen → Settings → Tap on one of the available options to link your account

    * Please note that you may be able to link to either Google Play (Android) or Apple (iOS) depending on your Hive/Facebook and device OS.​
  • How do I change my Hive nickname?
    If you wish to change your Hive nickname, please follow the steps outlined below.

    1) Log in to The Walking Dead: All-Stars
    2) Go to the World screen → Tap your profile in the top left corner → Tap Info → Tap your profile image → Tap the image import icon
    3) Change your nickname and tap Save
  • How do I link my account?
    You may link your account to a social platform in the game by following the steps below:

    Lobby → Tap Settings (cogwheel icon) in the top right corner of the screen → Account & Support → Tap on one of the available options to link your account

    * Please note that you may be able to link to either Google Play (Android) or Apple (iOS) depending on your Hive/Facebook and device OS.​
  • How do I link my account?
    You may link your account to a social platform in-game by following the steps below:

    Tap setting menu on the top left corner → Account → Connect to HIVE / Google or Apple / Facebook​
  • I want to cancel my payment. (Google)
    You may cancel your payment if you have not used the purchased item(s) and submit your inquiry within 7 days of your purchase by filling out the required information below.

    < Required Information > 

    1. Request Content : Cancellation of purchase items
    2. Nickname and CS code :
    3. Name and Price of the purchased item : 
    4. Google Play Gmail account : 

    [How to check Gmail address]
    Open Google Play Store → Tap the profile icon on the top right corner
     → Check your Gmail address at the bottom of 'Google' logo​
  • How do I link my account?
    You may link your account to a social platform in-game by following the steps below:

    Main screen → Tap 'Settings' in the upper right corner → Tap 'Account' → Tap 'Not Connected'
  • What is Valkyrie [Support]?

    Valkyrie with 6★ or higher can be supported by other Valkyries with 5★ or higher.

    6★ Valkyries can use 1 support slot, and 7★ Valkyries can use 2 support slots.

     

    [Support Valkyries] convert their ability to another type and increase the ability of [Main Valkyrie].

    The conversion rate of ability varies by Valkyries.

    Defense may seem insignificant, but its effects cannot be ignored.

     

    [Support Valkyries] appear next to [Main Valkyrie] in battle and deal reduced attack.

    Reduced attack deals 70% of the original attack. However, the other abilities stay the same.

    You can change the displaying of support Valkyrie on Settings> Display Support Valkyrie.

     

    They can neither be put into battles individually nor give support to another Valkyrie.

    [Support Valkyries] are not affected by other Valkyrie's "Team Effect", and their own "Team Effect" is applied only to themselves.

  • How can I manage my synced connections for the game?

    You can manage your synced accounts in Game Settings.

    Keep in mind that you'll need at least one account synced at all times so that no data is lost.

    When changing your synced accounts, be sure to first sync the account you would like to use before unsyncing any accounts.

     

    Please note that your game can be synced with multiple types of Social Media accounts at a time. 

  • What is Prediction Mode?

    It's content where you predict the results of today's actual NBA game.

     

    Depending on the results of the prediction, differential rewards are given, and additional rewards are given as well according to the number of successful predictions.

    Weekly/monthly ranking rewards are also given. 

     

    The acquired Prediction Coins can be used in the Prediction Store. 

  • What is Hive membership?
    Hive is an integrated platform service that connects the world. You can use just one Hive account to access all the games that are serviced by Hive.
  • I lost my guest account.
    If you've lost your guest account, please contact our Customer Service with the following information:

    Required Information:
     1. Account ID: 
      - Provide the account ID you used.
     2. Purchase Details: 
      - Attach the purchase details for any transactions made with the account in question. 
      - The purchase details must include the order number (GPA.XXXX-XXXX-XXXX-XXXXX).
     3. Customer Support History: 
      - If you have any email correspondence with cs@abiss.io for customer support issues, please capture and attach a screenshot.
     4. Game Center Nickname (iOS Game Center): 
      - If have ever accessed the game through the Apple Game Center, please provide your Game Center Nickname for the lost account.
  • How do I sign up and log in?
    You can link your game data to a Hive ID and Social Media accounts through Game Settings.

    If you have a Hive ID, you can link your game to your Hive ID using the email address registered to your Hive account.
    If you do not have a Hive ID, you can create one by tapping on the Hive Sync Account option and selecting [Sign Up] on the login page.

    You can also easily link your game to your Facebook, Google Play, or Apple accounts.
    If you're still playing with a guest account, make sure to sync your game and keep your data safe.
    Connecting your account ensures that you won't lose your data even if you change devices!​
  • How do I link my account?
    You may link your account to a social platform in-game by following the steps below:

    Tap setting menu on the top right corner → Account → Connect to HIVE
  • How do I link my account?
    You may link your account to a social platform in the game by following the steps below:

    Lobby → Tap the cogwheel button in the top right corner of the screen → Info → Tap on Hive, Google Play/Apple Game Center, or Facebook icon from the left side to link your account

    * Please note that you may be able to link to either Google Play (Android) or Game Center (iOS) depending on your Hive/Facebook and device OS.​
  • I can’t send my Master to fish in Olympus!

    You can only send [Rare Masters] to Olympus. 

  • It says my Com2uS Holdings Live ID is inactive.
    If you have not logged in for over a year, your account will automatically become inactive to protect your personal information.  

    Inactive accounts can be recovered when you first submit a ticket to Customer Support with the following information. As we’re asking for your personal information, we need your agreement to the collecting and using of your personal information.

    Please answer the questions below and contact Customer Support. We will be happy to help you. 

     ■ Required Information (Customer agreement to Personal Information Policy by Com2uS Holdings) 

    Com2uS Holdings is collecting personal information, including your phone number (cell phone or landline) and email address, in order to provide you with information regarding your Com2uS Holdings Live ID. 
    The collected information will be stored for three years and then destroyed in adherence with the Consumer Protection in Electronic Commerce Act.
    You may choose to decline the collection of your personal information. Should you choose this option, it may be difficult to provide information related to your Com2uS Holdings Live ID. Do you consent? 

     1. Customer agreement to collecting of Personal Information (ex. Yes, I agree / No, I do not agree):
     2. Com2uS Holdings Live ID:
     3. Email address on your Com2uS Holdings Live ID: 
     4. Phone number on your Com2uS Holdings Live ID:
     5. Your current phone number:​
  • How can I change my Hive password?

    You can change your Hive password by following the instructions below:

     

    [How to Change Your Password: Email Verification]

    1) Go to the mobile Hive site (http://m.withhive.com)

    2) Tap the [Login >] button on the top-right

    3) Tap the [Forgot Password?] button on the bottom

    4) Enter the OTP verification code sent to the registered email address

     

    * Passwords must be at least 8 characters long and include upper and lower-case letters, numbers, and special characters.​ 

  • How do I change my Hive password?

    [Changing Your Password]

    1) Access the Hive website (http://m.withhive.com) on your mobile device

    2) Log in > Tap Hive ID on the top right 

    3) Tap [Change Password] at the bottom

    4) Enter your current password 1 time, then your new password 2 times, and tap [Save]

     

    * Must be at least 8 characters (capital/lower case alphabet, numbers, special characters).

  • I didn't receive the e-mail to reset my password. What do I do?

    You may have incorrectly input your e-mail address while signing up. If that's not the case, please check your spam folder to make sure.

     

     * If you failed to receive the e-mail, please register an inquiry through [Submit a Question] at the bottom.​ 

  • I've forgotten my Hive password. What should I do?

    ① Access Hive on mobile device→ Log in (to the top right) or tap ""Log in"" (at the bottom) → Tap ""Forgot Password?"" → Enter [Hive ID] and [registered email address] to reset password.

     

    ② If the information you have entered is correct, you should receive a password reset link in your email.

     

    ③ Tap the password reset link→ Proceeds to password reset page→ Reset password [Tap the OK button below to complete the request] → New password email will be sent

     

    ④ Check new password email→ Log in using temporary password→ Change your password once you are logged in (required).

     

    *How to change your password

    Tap the menu button (to the top left) → Tap Profile→ Tap [Change password] → Enter current password→ Enter and re-enter new password, and save (to the bottom)

  • Damage Calculation

    Basic Dash (what your character hits as it moves) Damage

     

    Damage = character's base damage * ( 1 + (0.01* distance)) * (1 + sum of elemental buffs) * character's dash buff * ( 1 + chain multiplier + chain buffer + picked up swords) * 3 (if critical) 

     

    Base damage is the numbers shown on the hero screen - runes count as part of base damage, as does an "event bonus" 1.5x (note that event bonus will also boost applicable runes on a hero by the same 50%)

    Distance is EVERY square shaded by the color, including both endpoints. 

    Dash buff is the multiplier for the type of attack - 0.9 for 8-square hitters, 2.60 for ranged (2-square) hitters, 1.5 for beam hitters. 

    Chain multiplier is 0.0 for 1chain, 0.1 for 2chain, 0.3 for 3chain, 0.5 for 4chain and 1.0 for 5 chain. 

    Chain buffer is a team member such as Eris, Mikan, Vega, etc. 

    Critical is determined by character's critical rate + passive critical buffs of other heroes + account critical buff

    Calculation rounds down the decimal at the end of each step. 

     

    Basic PA (that big attack at the end of a turn) Damage

    PA attacks are determined by what your longest chain is. Chain lengths of 1-3 are an area effect (hitting all targets) that can be targeted to one individual for slightly more damage. Chain lengths 4 and 5 are at a single target. The base damage each turn is a sum of total offensive damage for all heroes alive and NOT stunned. 

     

    Damage = ChainLength Multiplier * Team base damage * PA buffer * 3 (if critical) 

     

    Multiplier is (to my knowledge) 0.5, 1, 1.5, 3, 5 for the different chain lengths. 

    Critical is determined by: (Team's overall critical / 5) + Critical passive % buff + account critical buff. 

     

    What is and isn't included in PA

    Elemental damage types DO carry into PA calculation (for resistance/weakness). 

    Passive elemental/attack % buffs DO NOT carry into PA calculation (your Kaden will not help you here). 

    Account elemental/attack % buffs DO NOT carry into PA calculation. 

    Critical % buffs, both account and hero passives, DO carry into the calculation. 


    Special Skills (those things that use mana) notes

    1) All % buffs (both account and hero passives) will count toward special skill damage. 

    2) Certain skills with multiple hits but one damage figure (Rika, Yuki, Mimi) seem to only show a critical on the last hit. I'm trying to determine if it is enough damage to account for all of the hits. Will change when I figure it out. Others that specify multiple random hits (Cerberus, Orc, Mana) do not show this limitation - each hit is rolled independently. 

    3) Special skills will only do damage based on the type listed in the skill - so if you put wood runes on your yuki, they will not count toward the SS damage. The exception to this is Li, who specifies ATK damage but whose special only uses WOOD damage. This seems a typo and has never been fixed despite being brought to the publisher's attention numerous times.​ 

  • What are the Five Elements?

    The Five Elements are Fire, Water, Wood, Light and Dark.

     

    Orataria is a world born from the strength of the five elements.

    Everything living in Orataria is born under one of the five elements.

     

    Each elements has unique traits. Wood is weak against Fire, Water is weak against Wood, Fire is weak against Water, and light and Dark are equally weak against one another.

     

    Please consider above traits when taking your heroes to battle.

     

  • How do I activate Set Deck Effects?
    There are various conditions to activate a Set Deck Effect, such as the number of Players that belong to the same team, number of Players with the same Player Grade, and so on.
    Please note that the default Players you get when you first select a team can't be used to activate a Set Deck Effect.​
  • How do I Enhance allies?

    You can Enhance an ally using other allies as material. Start by tapping the 'Enhance' button on the ally's details page.

     

    ※ Material allies cannot be of a higher grade OR more than 3 grades lower than the ally being Enhanced.

    You will gain EXP based on the grade(s) of the ally(ies) used as material.

     

    Ex) You cannot use a D-Grade ally to enhance an S-Grade ally. 

  • What happens to unclaimed items in the Mailbox?

    Rewards will be kept for up to 3 days in the Mailbox. 

    Purchased items will be kept without a time limit. Unclaimed rewards will be deleted after 3 days.

     

    Since we are unable to recover expired items,please remember to claim your rewards within the 3 day period.

  • What's good about making friends in game?

    You need friends in order to carry out on an investigation. Investigate various areas with your friends, acquire many rewards including Treasure Chests, and visit many different sites! You may send/receive Pal Points among your friends. You can use Pal Points for great items! 

  • I can not add friends anymore, even though I have spaces

    Please be alerted that the maximum friend list capacity is 50.

    You may receive a pop-up message saying "Your Friend List is already full" even though you do not have a full list. 

    This is due to the friend who you are trying to add, already has a full friend list.

    Also, once you delete one of your friends from the list, you will not be able to add him or her back to your friend list again.  

  • How do you Awaken Heroes?
    By using the same Hero for Upgrade or Evolution material, you will have a certain chance of Awakening the Hero. Even if you fail to Awaken the Hero, you will gain Awakening EXP. Once it reaches 100%, the Hero will automatically Awaken. You'll be able to select the Awakened Skill to learn according to the Awakening Level.
  • What are the resources and what do they do?
    There are several resources you can utilize in the game to help you survive
    adventuring across the ravaged lands. Among these, there are equipment 
    (armors and weapons), scrolls, and materials.

         Equipment: Armors and weapons can be acquired after defeating 
    enemies or going through expeditions. They can also be acquired from 
    the armor gacha found within the shop in-game. These will help you 
    survive your journey by enhancing or increasing the stats of your 
    characters.

        Scrolls: There are a variety of scrolls that can be found within the game. 

        Materials: These are used to create armors and equipment in the game 
    Some of these scrolls give specific characters skills while others are used 
    to enhance the skills that you have already learned. You will find that 
    each scroll has a number level that goes along with them, which 
    determines their rank. The higher the rank, the more powerful the skill. 
    or used to enhance equipment further. These can be found regularly in 
    expeditions and in dungeons. 
  • What is a skill book?

    The skill book is the ability to use your monsters skills when you are playing manually. If you run out of skill books you can purchase more for jewels. If you play on auto no skill books will be used.​

  • Random crashing and freezing remedies
    If you are experiencing random crashes and freezing in your game, you should check your device specifications to ensure they meet the standards for Darkness Reborn.

    The current device requirements are:

    Android (Samsung Galaxy S4)
    Kitkat 4.42
    2 GB RAM
    Qualcomm MSM8974 Snapdragon 800
    Quad-core 2.3 GHz Krait 400
    Adreno 330 
    __
    iOS (iPhone 5s)
    iOS 8.1.2
    1 GB RAM DDR3
    Apple A7
    Dual-core 1.3 GHz Cyclone (ARM v8-based)
    PowerVR G6430

     In order to play the game without crashes or hanging errors, your device should have the recommended device specifications listed above. If your device meets these requirements, but you are still having issues please check to make sure you are not running other apps while playing to avoid the usage of storage memory being unavailable. If you are still experiencing issues, please make sure that your graphics setting are set to low and that you are connected to a stable WIFI connection. If your device does not meet these requirements, you can still play the game, however, the likelihood of your device crashing often will remain.

     Another possible problem is your device cache! This information stored on your device can slow down your use of the app. A common way to remedy this is:

    To clear your cache:

    1. Clear your web cache
    2. Power down your phone and turn back on 
    3. Do not run any apps in the background 
  • I'm not getting the main quest from Akoo.
    Akoo's main quests are given after you play approximately 10 games and you'll get a new house item when you complete the quest.
  • I lost my password. What do I do?
    a. Enter your Hive ID or the e-mail address you used to sign up for your Hive account to reset your password.
    b. If everything's correct, you'll receive an e-mail with a link to reset your password to the e-mail address you entered when you signed up for the account.

    c. Go to the link in the e-mail to reset your password and tap on the Send Button, and you'll receive another e-mail with your newly created password.

    d. Log in with your new password and tap on the Profile Button on the top-right to go to Settings to set up a new password.
  • Accidentially bought/sold an item. Can it be reversed?
    We can reverse accidental purchases and sales of items if you meet the following requirements 

     ① The inquiry must be sent within 24 hours of the purchase / sale.
     ② You have not used the items purchased / you have not used the credits (GPs, Mileage Points) gained from the sale.
    ​ ③ The reversal can only be done once per account.

    Please be advised that we cannot reverse the transaction for the following reasons:

     - ​Items deleted through combination or mastery.
    ​ - VIP, Premium, and Lucky Box draws.
    ​ - Outfit purchases.

    If you have read the terms above, please select and fill out the appropriate form below:

     ■ Accidental Purchase of Items
      1. Your Hive ID:
      2. Name of Item(s) purchased:
      3. Item purchased date and time:
      4. Do you agree to the terms and conditions of reversal?: (Y/N)

     ■ Accidental Sale of Clubs, Bags, or Club Covers
      1. Your Hive ID:
      2. Name of Item(s) sold:
      3. Item sold date and time:
      4. Last date the equipment item was used in a power-up or combination:
    ​  5. Mastery level attained on the item: (1, 2, or 3)
    ​  6. Do you agree to the terms and conditions of reversal?: (Y/N)

    Please send us the completed form through 1:1 inquiry.​
  • How to delete account

    To delete your account, please follow these steps:

    Tap the icon in the bottom left corner of the game screen → Tap【Settings】→ Tap【Account】 → Tap 【Delete Account】. 

    Please note that deleted accounts cannot be restored, so proceed with caution.​ 

  • My game is lagging. What should I do?

    Try lowering the game settings for a smoother experience.

    Go to Options (Gear icon) > Game Settings tab, then:

  • How to Obtain Costumes for Characters
    Seers can obtain costumes in two ways:

    1. Increase the character's Affection to Lv.3 to unlock the costume as a Affection reward.
    2. Purchase from the Store Character Outfit page.*Please note that purchasing a costume will consume 【Rune Stone】.

    To change the character's outfit, please follow these steps:

    Tap on the 【Character】 button in the bottom right corner of the game homepage.
    On the Character page, tap on 【Costume】 in the bottom left corner.
    On the Costume page, you can view the available and owned Costumes for that character on the right side.
    If you already own a Costume, a 【Equip】 button will appear below it. Tap 【Equip】 to change the outfit.​
  • How Is Turn Order Decided?

    The first turn is randomly determined at the start of the match.

    After that, players take turns alternately according to the decided order.​ 

  • What is Skins?

    You can show your witchy appearence by wearing Skins!

     

    There are Skins for Witch, Weapon, Aura,

    and the Owned Effect is different for each part.

     

    You can obtain Skins at Skin Shop, Season Pass, and more.​ 

  • I can't use Gems.

    1. Gems can only be used on the Runes that have been powered up to +12 or above.

      The amplified stats will disappear if you convert a sub property that has been amplified from Rune Power-ups.

     

     2. You can only convert one sub property for each Rune.

      You cannot use more than two types of Gems in one Rune, but can use Gems repeatedly for the sub property that has already been converted.

     

     3. You cannot convert a sub property to the same option as the main property.

      The property generation rule for all Runes in Summoners War remains,

      so for instance, you cannot use a ATK +% Gem on a Rune that has ATK +% as a main property, or use a DEF +% Gem on a Rune that has DEF +% as a main property​

  • How do I change my Hive password?
    Please follow the below steps to change your Hive password.

     ① Access Summoners War
     ② Tap your profile picture on the top-left of the Sky Island
     ③ Tap [Com2us Hive]
     ④ Scroll down to find [Password Modification]

    Please regularly update your password for account security!​
  • I want to cancel (refund) my payment.

    You can request a withdrawal (refund) of your purchased item within 7 days from the date of purchase.

    However, please refer to the following information as some items may not be eligible for withdrawal.

    [Guidelines for Non-Refundable Items]
    1. If the purchased item has been used after payment.
    2. If the item is one that takes effect immediately upon purchase.

    * If you cancel the payment through the store but use the item that has not been retrieved, operational actions may be taken in accordance with the operational policy. 

  • The game keeps on losing connection.

    A stable internet connection is recommended for playing Somnis: Rumble Rush. If you are having a problem maintaining a stable connection during gameplay, please check and follow the below step.

     

    - Power cycle the Modem or Router to resolve common issues that may weaken your internet connection.

    - Try using mobile data. Please note that data connection depends on a cellular signal, and a poor signal may result in game disconnection or loading issue.​

  • I cannot update the game on my Android (AOS) device.

    If the 'Update' button in Google Play store for the game is not active, the issue may be relevant to the Google Play Store application. Please try the following steps for troubleshooting.


    1. Re-starting the mobile device.

    2. Press [Menu] ▶ [Settings] ▶ [Application] ▶ [Application Administrator] ▶ [Google Play Store] application ▶ [Force stop] ▶ [Delete cash]

    3. Retry updating for [Friends Match: Tower Defense] in the Google Play store app.

    ※ How to access [Application Administrator] menu may vary according to mobile software type.

    ※ We recommend you to try it in a stable LTE/Wi-Fi environment. 

  • My Account Has Been Restricted:
    To help us verify accurate information, please capture an in-game screenshot of the restriction pop-up in question and then provide it to us through our Customer Support.
  • I want to know more about the training system.

    The next chapter of training is unlocked based on your progress.

    Depending on your type of training, you can choose or randomly gain stats.​ 

  • What is Neikiro Silver Coin?

    Neikiro Silver Coin is a currency used in Light of the Stars for hero promotions, purchasing items in the store, and more.

     

    You can earn Neikiro Silver Coins by progressing through various in-game content, and it can also be obtained through the store or package purchases.​ 

  • Game won't run after update

    If the game does not run after the update, follow the steps below:

     

    ■ Steam: Open steam library, select Seal:WHAT the FUN and right click it, choose properties from the menu, In the properties menu select "Local Files", Click "Verify integrity of game files", proceed to wait while steam checks the game files, once its done, try to run the game again.

     

    Please know that if after following the steps above you still cannot run the game after the latest update please try to restart the computer and check if you have recently updated your OS version or Graphics driver version.

     

    If the issue persists kindly take a screenshot or video of the error message displayed when the game fails to run and send it to us through a ticket.

     

  • My account name changed without notice.

    Your account name may have been found to be offensive so it was manually changed. If your account name was changed for this reason then you may submit a ticket to request a new name change. When submitting a ticket please include 3 appropriate names you would like your account name to be changed to.

    ​​

  • Please tell me how to link my account.

    If you start the game as a guest login, you can link it with your Google or Facebook account to save your game data. The game linkage method is as follows.

     

    [Account linkage method] 

    Menu button (≡) at the top right → Click the [gear] shape → Account → Link account → Link with Google/Facebook account of your choice

     

    If you change your mobile device or delete the application without linking your account while logged in as a guest, your game data will be deleted and cannot be recovered. Therefore, use your account safely through account linking.​ 

  • I want to exchange the Game Mileage for Rahilds again.

    It's possible to exchange [Free Rahilds → Game Mileage], but the other way around isn't available. Please note that Game Mileage can be used to purchase various items at the [Shop]. 

  • What is Gem?

    Gems are paid goods in Magical Woods and can be used to collect new costumes in the shop.

     

    You can obtain Gems through the following methods:

     

    Purchasing them directly from the Gem Shop.

    Acquiring them through events.

  • I'd like to leave the account
    If you want to leave your account,

    you can proceed through the Leave Account menu at the bottom of the Settings screen in the game.

     

    You will be withdrawn immediately without a grace period, Once the account withdrawal is completed, all game data, accounts, and purchased information will be deleted and cannot be recovered, so please proceed carefully.  

     

    ※ The above content may vary depending on the update content. 
  • Can't see my characters in the battle preparation screen in the adventure mode.

    Every stage in adventure mode differs depending on which characters you play with.

     

  • [PC] GameGuard error codes 110 and 115 occurred. (Error Code: 110, 115)

    This issue occurs when duplicate GameGuards are running.

    An error may occur when two or more games with GameGuard are running at the same time or if you start another game without shutting down the GameGuard properly.

     

    Please restart the game once the GameGuard icon disappears from the Windows taskbar at the bottom or reboot your PC.

     

    More information can be found in the nProtect GameGuard FAQ.

    If the issue is not resolved even after following the above steps, please send your erl log file to the email: game1@inca.co.kr. 

  • Where is the Hero Lock feature?
    [Hero] → Tap the Hero you wish to lock → Tap the [lock] icon next to the Hero grade.
  • How do I delete my Hive account?
    You can delete your Hive account by following the instructions below:

    ■ Open Dear, Ella → Tap the menu button in the top right corner of the screen → Settings → Tap your profile image → Tap on [Go to My Page] → Account Settings → Enter your password → Delete Membership at the bottom of the screen

    * You can only delete your membership in-game.
    * Once you delete your account, there will be a 14-day waiting period. Membership deletion is complete after 14 days.​
  • How do I link my account?
    You may link your account to a social platform in the game by following the steps below:

    Go to the World screen → Tap your profile in the top left corner → Tap Account → Select a platform → Sign in to link your account.
  • How do I recover my lost game data from a guest account?
    We are able to perform a one-time recovery for your lost guest account by linking it to a new Hive account. 

    Please provide your guest account information, such as team name, and submit an inquiry via Customer Support (https://customer-m.hive.com/ask).​
  • How do I withdraw from my HIVE account?
    You can delete your HIVE account by following the instructions below:

    Main Screen → Tap 'Settings' in the top left corner → Account → Select [HIVE] at the bottom → Tap on [Go to My Page] at the bottom → Account Settings → Enter your password → Delete Membership at the bottom of the screen → Re-enter your password → Membership deleted

    * You can only delete your membership in-game.
    * Once you delete your account, there will be a 14-day waiting period. Membership deletion is complete after 14 days.​
  • What is Hive membership?

    Hive is an integrated platform service that connects the world.

    You can use just one Hive account to access all the games that are serviced by Hive. 

  • What is Valkyrie [Awakening]?

    Epic/Legendary Valkyries can be awakened up to 5 times once they reach 7★.

    Awakening allows you to [specialize] a certain Stat of a Valkyrie, making your Valkyrie stronger.

    6 same 4★ Valkyries are required to awaken. 

  • I want to cancel my payment. (Apple)
    You may cancel your payment if you have not used the purchased item(s) and submit your inquiry within 7 days of your purchase by filling out the required information below.

    < Required Information > 

    1. Request Content : Cancellation of purchase items
    2. Nickname and CS code :
    3. Name and Price of the purchased item : 
    4. A screenshot containing App Store payment receipt screen : 
    - Please attach a screenshot that clearly shows the purchase date and Order ID

    [How to Check App Store Purchase History]
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account (your name) → Purchase History 
    → Tap the purchase history in question → Take and attach a screenshot with the Order ID fully shown​
  • How do I withdraw from my HIVE account?
    You can delete your HIVE account by following the instructions below:

    Main screen → Tap 'Settings' in the upper right corner → Tap 'Account' → Tap character image → Tap [My Page] at the top right → Account Settings → Enter your password → Delete Membership at the bottom of the screen → Re-enter your password → Membership deleted

    * You can only delete your membership in-game.
    * Once you delete your account, there will be a 14-day waiting period. Membership deletion is complete after 14 days.​
  • I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game​ 

  • What is Combine?

    You can get a new card by combining the cards you have.

     

    You can choose between grade, type, position, and combine.

    Different players would appear depending on your choice.

  • How do I sign up and log in?

    You can link your game data to a Hive ID and Social Media accounts through Game Settings.

     

    If you have a Hive ID, you can link your game to your Hive ID using the email address registered to your Hive account.

    If you do not have a Hive ID, you can create one by tapping on the Hive Sync Account option and selecting [Sign Up] on the login page.

     

    You can also easily link your game to your Facebook, Google Play, or Apple accounts.

    If you're still playing with a guest account, make sure to sync your game and keep your data safe.

    Connecting your account ensures that you won't lose your data even if you change devices! 

  • My Payment Continues to Fail:
    In-app purchases are processed through Google Play or the App Store. Please contact the respective Customer Support for assistance with payment issues.
  • How can I manage my synced connections for the game?
    You can manage your synced accounts in Game Settings.
    Keep in mind that you'll need at least one account synced at all times so that no data is lost.
    When changing your synced accounts, be sure to first sync the account you would like to use before unsyncing any accounts.

    Please note that your game can be synced with multiple types of Social Media accounts at a time.
  • How do I withdraw from my HIVE account?
    You can delete your HIVE account by following the instructions below:

    Main Screen → Tap your profile in the top left corner → Select [HIVE] at the bottom → Tap on [Go to My Page] at the bottom → Account Settings → Enter your password → Delete Membership at the bottom of the screen → Re-enter your password → Membership deleted

    * You can only delete your membership in-game.
    * Once you delete your account, there will be a 14-day waiting period. Membership deletion is complete after 14 days.​
  • How do I recover my lost game data from a guest account?
    We are able to perform a one-time recovery for your lost guest account by linking it to a new Hive account.

    Please provide your guest account information, such as team name, and submit an inquiry via Customer Support (https://customer-m.hive.com/ask).​
  • How do I combine Masters?
    You can only combine SSS-grade Masters that reached max level. 

     ■ Example
      - Normal Master + Normal Master = Rare Master (90%)
      - Rare Master + Rare Master = Rare Master (100%)​
  • How do I delete a Com2uS Holdings Live ID?
    You can delete your Com2uS Holdings Live ID as follows: 

     ■ How to Delete Com2uS Holdings Live Account
      ① Play Fishing Superstars
      ② Tap [Login] in the upper left corner of the title screen.
      ③ Tap [See LIVE Info]
      ④ Tap [Delete Account] and check the pop-up message
      ⑤ If you agree to the message, tap Yes

     * Please note that your Live ID cannot be retrieved once deleted.
  • I lost my Hive password. What should I do?

    If you have lost your Hive password, please follow the instructions below.

     

    1) Go to the mobile Hive site (m.withhive.com) → Tap the [Login] button (top-right or bottom) → Tap the [Forgot Password?] button.

       → Enter the ID or email address you registered with to reset your password.

     

    2) If everything is correct, an email containing a verification code will be sent to the registered email address.

       → A unique verification code to enter will be sent.

     

    3) Once you enter the verification code, an email containing a temporary password will be sent to the registered email address. 

       → A new password will be sent. 

     

    4) Check the email containing the new password → Log in using the temporary password → Change password after logging in.

     

    [How to Change Your Password]

    Tap the menu button (to the top left) → Tap Profile→ Tap [Change password] → Enter current password→ Enter and re-enter new password, then save (bottom)​ 

  • I forgot my Hive password. What do I do?

    ① Access Hive on mobile device→ Log in (to the top right) or tap ""Log in"" (at the bottom) → Tap ""Forgot Password?"" → Enter [Hive ID] and [registered email address] to reset password.

     

    ② If the information you have entered is correct, you should receive a password reset link in your email.

     

    ③ Tap the password reset link→ Proceeds to password reset page→ Reset password [Tap the OK button below to complete the request] → New password email will be sent

     

    ④ Check new password email→ Log in using temporary password→ Change your password once you are logged in (required).

     

    *How to change your password

    Tap the menu button (to the top left) → Tap Profile→ Tap [Change Password] → Enter current password→ Enter and re-enter new password, and save (at the bottom)

  • How do I change my Hive ID (email)?

    If you have verified your email address:

    Log into the mobile Hive page (m.withhive.com) → Tap the三 icon (to the top left) → Tap Profile→ Tap the cogwheel icon (to the top right) → Enter password→ Tap Edit Email→ Enter password→ Check your registered email for the Edit Email Request mail→ Tap Edit Email→ Enter new email address and tap OK to complete the change.

     

    If you have not verified your email address:

    Log into the mobile Hive page (m.withhive.com) → Tap the三 icon (to the top left) → Tap Profile→ Tap the cogwheel icon (to the top right) → Enter password→ Enter new email address→ Tap Save

     

    * It is very important that you register an email you check regularly because password reset links will be sent to that address.

  • I'm confused about the guardian directions.

    The guardians can move in 5 different directions: Rook, Bishop, King, Knight, Queen.

     

    1. Rook

    A cross icon will be shown next to the Guardian.

    These Guardians can move up to 4 tiles (up/down/left/right).

     

    2. Bishop

    A diagonal icon will be shown next to the Guardian.

    These Guardians can move up to 3 tiles diagonally, and 1 tile along the entire border of the Guardian's tile.

     

    3. King

    A radial icon will be shown next to the Guardian.

    These Guardians can move up to 3 tiles (up/down/left/right), and 1 tile along the entire border of the Guardian's tile.

     

    4. Knight

    A square line icon will be shown next to the Guardian.

    These Guardians can move to the 2nd border area by going beyond the border that's surrounding the Guardian.

    They can also jump over the obstacles in the 1st border area.

     

    5. Queen

    A square icon will be shown next to the Guardian.

    These Guardians can move up to 3 tiles each in a total of 8 directions (up/down/left/right/diagonally).​ 

  • How can I change my e-mail address?

    Go to the mobile Hive site (m.withhive.com) -> Tap on the Menu Button on the top-left -> Tap on Profile -> Tap on the Account Settings Button next to the profile picture -> Enter the current password -> Enter the new e-mail address, confirm and save.

     

     * Please make sure to enter a valid e-mail address as password reset instructions will be sent to this e-mail when you lose your password.​ 

  • PVP Notes

    PVP Notes


    1) Base HP for all heroes is multiplied by 10 to start. (This is not verified but is a consensus opinion) 

    2) All types of hero-provided passive % buffs INCLUDING critical are reduced by 60% in PVP (edited 1/6/2016 -not sure when this nerf happened). If your team normally starts a battle with 200% ATK, it will be 80% in PVP. Elliot's special skill buff will boost specials by 40% instead of 100%. Orc hero will give you 26% increase in SS speed, not 65%. Etc, etc. The only buff NOT reduced is revive.

    3) Critical damage is reduced by the same 60%. It will do 1.8x regular damage, not 3x.

    4) Lulu/Ringo/etc buffs are also reduced by 60%. Lulu will add ~7% per move. Ringo adds not quite 11% (at 6*+5 rates). 

    5) Chain buffers are NOT reduced by 60%. 

    6) Account % buffs are NOT reduced by 60%. 

    7) To my knowledge, nobody knows truly how defense works. Sorry.  Anybody who has a mathematically viable (read: even remotely provable) explanation, please PM me. It has been suggested most often and by the most reputable community members that it is a flat 1:1 reduction. ​ 

  • What are the classes and their features?

    - Swordsman: Swordsman generally stand at the head of the formation, utilizing their wide movement range to attack while knowing back enemies.

      They are slow to take a turn, so use them to attack large groups of enemies at once!

      Their Hit Count increases the higher their evolution, which allows them to attack larger numbers of enemies.

     

    - Spearman: Spearmen penetrate and deal linear damage to all enemies within their movement range. Though they possess relatively low ATK, they can attack the most amount of enemies at once.

      Their movement range increases the higher their evolution, which allows them to reach enemies that are further away.

     

    - Tanker: Tankers have the highest HP and can help the team survive in battle. They deal heavy damage to enemies within a sectored range and are effective in taking out large groups with one powerful blow.

      Their attack range and HP increase the higher their evolution.

     

    - Mage: Whenever mages make contact with an enemy, a magic circle that damages all enemies within the circle is generated.Though they can deal heavy damange to a large number of enemies at once, they are slow to take turn.

      Meaning, attacks must be carefully thought out!

      The circumference and quantity of magic circle that can be generated increase the higher their evolution.

     

    - Archer: Archers posses the highest ATK and generally stand at the back of the formation. Though they cannot move, they are quick to take a turn and can attack relatively often.

      The number of arrows they can use increases the higher their evolution, which allows them to hit more enemies.

     

    - Cannoneer: Cannoneers typically stand at the back of the formation and deal damage to all enemies within their Blast Radius. They have an unlimited attack range and are also able to defuse bombs.

      Their Blast Radius increases the higher their evolution, which allows them to attack more enemies at once.

  • Tell me more about the Mission in the League Mode Schedule.
    The Mission, which is exclusively available in league mode, can be accomplished by completing Repetitive Missions during league games.
    The number of Repetitive Missions required to increase the grade will vary depending on the length of the league you select.
    There are no Missions when you play in the postseason.

    The higher the Achievement Grade you achieve at the end of the league, the higher the special card appearance rate and card grade you will have. If you exceed it, you can modify the reward player.

    To view the list, go to the Team Name → Achievement→ Repetitive Missions at the upper left of the main screen.
  • How do I Enhance ally skills?

    You can Enhance ally skills using Items as material. From an ally's details page, tap 'Enhance' then 'Skill Enhance'.

     

    ※ You will gain EXP based on the grade(s) of the Item(s) used as material. 

  • How can I acquire an ally?

    Acquire allies by collecting ally fragments available as rewards or purchase them at the Shop. 

  • Can I pause in the middle of the battle?

    There is a pause button on top right. Tap it to pause. Tap it again to resume. 

  • Combine and Evolve, how are they different?

    Combine System: By combining two of the of the same star units with +5 enhance will grant you a random unit with one star higher.

    As an Example, by combining 1 star "Swordsman"(+5) and 1 star" Apprentice Shield Soldier"(+5) will result a new 2 star unit.

    Please keep in mind that even the sacrificing units are identical, if you combine the two units will still result a random unit.

     

    Evolve System: In order to evolve your unit, you must have two of the identical units with same stars and +5 Enhancement.

    As a result, you will be granted a same unit one star higher.

    As an Example, by combining 2 star "Skilled Spearman"(+5) and 2 star "Skilled Spearman"(+5) will result a 3 star "Power Spearman"(+0).

     

    If you wish to use "Evolve System", we highly recommend you to review the Guide from the menu button.

    Please note again that "evolving" identical units will maintain your unit, but "combining" the two units will grant you a random hero even if the materials are identical.   

  • I wish to claim First Purchase Reward, how do I claim it?

    The First Purchase Reward from “Gifts” is only available if you purchase either Zen or Packages through Google Play purchases or Itune Apple purchases. We wish to inform all of the gamers that purchasing Weekly Package by spending Zen does not grant you the First Purchase Rewards. 

  • Is there an expiration date for the New User Rewards?
    There's no expiration date for the New User Rewards and you'll be able to collect the reward whenever you clear the designated stage.
  • What is the goal of the game?
    The goal of the game is to defeat the Chromatic Dragon. Find yourself

    adventuring across harsh and unknown lands, discovering new terrains as you 

    travel to vanquish evil from the world with your band of heroic allies. 
  • What is Turf War?
    Turf War is a guild battle where every guild fights to get the most points on a turf to receive rewards. You can enter 5 times for free a day. Each day the turf will change to a different element, you must have a minimum of 3 of the element of that turf to participate. 

     
  • Is there a community site for this game?
    Of course! Visit our Facebook page and Forums for announcements, updates and cool things!
     
    Facebook: https://www.facebook.com/PlayDarknessReborn
     
    Forum: http://m.gamevilusa.com/forums/forumdisplay.php?783-Darkness-Reborn
     
    You can also access the forums through the game by selecting the Gear button on the top right corner in the town to access the Game Settings, and selecting the “Community” button in the top right corner of the Game Settings window.​
  • How do I use the Square?
    Go to the Square and Tap on the GO Button to send some of your characters in possession to get the shown reward.
    (Ask for help from your friends in the Request Help Window to increase your success rate by 10%.)
  • I didn't receive the e-mail to reset my password. What do I do?
    You may have incorrectly input your e-mail address while signing up. If that's not the case, please check your spam folder to make sure.

    * If you failed to receive the e-mail, please register an inquiry through [Submit a Question] at the bottom.
  • My account is back at level 1 or I'm back doing the tutorial again. What happened?
    My account is back at level 1 or I'm back doing the tutorial again. What happened?

    You may have inadvertently logged into a different account or created a new one.
    Please first check which account you are logged into by going to My Info.
    If the username shown on your Profile page is not your usual one, please go to Menu → Options → Log out.
    Then please log into your correct account.
    If you normally use the Facebook or Google+ button to log in, please do so.
    If you have forgotten your password, please try the "Forgot Password" feature found at the bottom of the login screen.

    Any further questions or problems, please send us a Hive 1:1 inquiry.​
  • NEW What are the minimum and recommended device specifications?

    Please refer to the image below for the minimum and recommended specifications required to run Rememento – White Shadow.


     

    ※ Even if the minimum requirements are met, some devices may still experience lag, freezing, or other performance issues depending on their condition​. 

  • Why is my account blocked (violation of operational policy)

    Dear Seer,

     

    If you discover that your account has been blocked or muted while playing the game, it may be due to a violation of our operational policies.

    If you have any questions regarding this action, please contact our customer service email. Kindly provide the following information, and we will assist you with your inquiry.

     

    ■ Customer service email: link

     

    1. CS CODE(required): (composed of numbers)

    2. Server/Character Name:

    3. Relevant Screenshots (required): (to confirm upon entering the game) Screenshot of the ban notification window

     

    We hope this reply helps. Thank you.

     

    Sincerely,

    The Black Beacon Operations Team​ 

  • How Do I Change My Nickname?
    I didn't receive my purchased item.

    Thinking of changing your nickname? I can’t wait to see what you come up with! (♡'ᗜ'♡)
    Here’s how you can update your nickname: 

    1) Launch Minion Rumble. 
    2) Tap your profile icon in the top-left corner of the Chapter screen. 
    3) Go to [User Settings], then tap the pencil icon next to your nickname.
    4) Enter your new nickname.
    (Nicknames must be under 16 bytes and may not contain the “_” character.)​
  • How can I report bugs, feedback, or suggestions?

    You can directly send a ticket. You may contact Customer Support by sending a ticket via in-game through 'Options' >' Customer Service 

  • How to Obtain Upgrade Materials

    To obtain materials for breakthroughs or upgrades, tap【Start Battle】 in the game lobby → select 【Resources】 → choose a stage based on the category you want to enhance.

     

    Note that some stages require a higher Seer level to unlock and access advanced resources.​ 

  • How to Earn Match Points

    You earn points by matching three or more blocks of the same color. Each destroyed block grants 1 point.

    However, depending on the match rules, the points per block may vary, granting the score specified in the rule instead of 1 point per block.​ 

  • What is MP and Protection?

    MP and Protection increase ARK CP and DEF CP.

     

    It requires White Slag to level up MP and Protection,

    and you can obtain White Slag from Witch Weapon/Armor fusion.

     

    The next grade is opened when current grade reaches Max.Lv.

     

    Each grade of MP and Protection have Owned Effect and Equip Effect,

    and Equip Effect differs for each grade.​ 

  • I can't use Reappraisal Stones.
    Reappraisal Stones can only be used on the Runes that have been powered up to +12 or above.
    Bonus stat that's increased through the Rune Power-up will be applied, but the sub property that the increase will be applied to will be randomly decided.

    However, please keep in mind that Conversion/Amplification effects granted on the Rune through Enchantment will disappear through Reappraisal.​
  • How do I change my Hive e-mail address?
    Please follow the below steps to update the email address linked to your Hive ID.

     ① Access Summoners War
     ② Tap your profile picture on the top-left of the Sky Island → [Com2us Hive]
     ③ Tap the [Account Setting] (cog-wheel shaped) icon
     ④ Enter your password
     ⑤ Enter the new email address and tap [Modify]

    Please keep your account safe by verifying the email address!​
  • I want to cancel (refund) my payment on the Apple App Store.
    You can request a withdrawal (refund) for your purchased item within 7 days from the date of purchase.
    However, please refer to the following information as some items may not be eligible for withdrawal.

    [Guidelines for Non-Refundable Items]
    1. If the purchased item has been used after payment.
    2. If the item, such as an ad removal item, takes effect immediately upon purchase.

    Additionally, since Apple handles payment and refund services for items purchased through the App Store, customer support can only assist with item retrieval, and we are unable to provide direct assistance with refunds.

    Please note that refunds may be declined according to Apple's internal policies, and in such cases, further assistance cannot be provided.
    * If you cancel the payment through the store but use the item that has not been retrieved, operational actions may be taken in accordance with the operational policy.

     

  • I cannot login to the game.

    If you cannot login to the game, head to Application Storage > Delete Data/Delete Cache to solve the problem. 

  • What is Stardust?

    Stardust is a currency obtained through hero summons and hero shards dismantle in Light of the Stars.

     

    You can exchange Stardust for rare items such as random hero chests and rare tarot boxes in the Stardust Shop located in the store.​ 

  • The game keeps crashing.

    Please know that there could be several reasons that could cause your game to crash.

     

    Please try following the steps shown below and run the game again:

     

    ■ Check your network connection.

     - If your network connection is unstable, the game may crash.

     - Please try to run Seal: WHAT the FUN with a stable network (Ethernet Cable) connection.

     

    ■ Close all the apps, when running Seal: WHAT the FUN.

     - Running multiple apps on your device can take up a lot of memory, and the game may crash due to the lack of memory.

     

    ■ Check the OS recent updates on your device

     - The crash may be caused due to a recent problematic OS update or due to not having the most recent OS update.

     

    ■ Check that the game is being run with administration permissions:

    - In case the game is being run with administrator permissions, check if the platform also has administrator permissions.

     

    If the issue persists, kindly take a screenshot or video of the issue and send a ticket to our support platform.​ 

  • How do I submit a ticket to support?

    Navigate to your Z-Pad -> Settings -> Others -> Contact Us

     

    ​​

  • I cannot run the game after downloading update.

    If the game does not run normally, please refer to the method below.

     

    1. After quit the game completely, check the LTE/WiFi you are currently connected to is in a smooth state

    2. Delete and reinstall the game

     

    ※ If the problem is not resolved, please submit your inquiry, including a screenshot of the problem screen and your mobile phone information.​ 

  • I want to log in with a different account.

    If you want to log in by changing to another social media account you have, you can change it after logging out of the logged in account.

     

    [How to log out] 

    Menu button (≡) at the top right → Click the [gear] shape → Account → Click the [Logout] button

  • When is the reset for the Game Mileage daily purchase limit?

    The purchase limit resets at 12am based on each region's timezone. 

  • How can I clear the stages?

    To clear each stage, you need to complete the given missions. The common missions are as follows:

     

    match the same fruits:

    Clear the stage by popping the same number of fruits as indicated in the mission objective within a set number of moves.

     

    Rescue the Cats:

    Clear the stage by moving all the cats to the bottom of the screen to rescue them.

     

    - When you pop the tiles below the cats, the cats will move down by the number of empty spaces created.

     

    - Once a cat reaches the bottom row of the stage, it will be rescued.

     

    Destroy Specific Gimmicks:

    In [Magical Woods], there are various gimmicks.

    The stage objectives may include missions to destroy certain gimmicks. methods for destroying each gimmicks vary, please check our FAQ introducing the gimmicks for specific instructions on how to destroy each type of gimmick.

     

  • I paid but I can't get the paid item
    If you have not received the product, we recommend the following actions.

    1. Shut-down and re-run the WITH game app to see if the paid product has arrived If you have not received the product after re-running it Make an inquiry with the following information via 'inquiry' of in-game setting

     

    *For Google Play Store payments GPA.XXXX-XXXX-XXXX-XXXX-XXXX-XXX Number or Receipt Screenshot 

    (The receipt will be sent from the store to the email address used to proceed with the store's payment.)

     

    *For Apple App Store payments Screenshot of the receipt with the product name 

    (The receipt will be sent from the store to the email address used to proceed with the store's payment.)

     

    with the above receipt attached  

    If you send us an inquiry via 'inquiry' of in-game setting, we will take quick action. ​
  • A gear exclusively for the job cannot be equipped.

    Gear will be wearable depending on its type. ​

  • [PC] A message stating that the GameGuard has been corrupt. (Error Code: 153, 150, 120, 130, 141, 142)

    This issue occurs when the installed game client files or GameGuard files are modified or missing.

    Please refer to the following steps to resolve the issue.

     

     1. Proceed with the Windows Security Update

     2. Test for malicious code and virus

     3. Terminate unnecessary programs

     4. Reinstall the game

     

    More information can be found in the nProtect GameGuard FAQ.

    If the issue is not resolved even after following the above steps, please send your erl log file to the email: game1@inca.co.kr. 

  • How do I Rank Up Heroes?
    Rank Up is available upon fulfilling a specific Enhance Level.
    You need Rubies and +5 Enhance Level Heroes of the same rank for this process.

    Using Enhance Assist Potions allows you to gain better stats during Rank Up.​
  • I made a purchase but did not receive my items! (Google)
    In case you haven't received your items after purchasing them, please try closing your game completely then logging in again. 

    If you still did not receive your items, please fill out the required information below and submit your inquiry to Customer Support. 

    <Required Information> 

    1. Request: Issue items 
    2. Game info: Account nickname and CS Code 
    3. Payment date and amount: 
    4. Payment account info: Please provide your Gmail address registered on Google Play 

    * How to Check your Google Account 
    - Go to Google Play Store → Tap the profile icon on the right side of the search bar → Check your Gmail address in the pop-up that appears next.​
  • How do I delete my Hive account?
    You can delete your Hive account by following the instructions below: 

    [Go to the World screen → Tap your profile in the top left corner → Tap Info → Tap your profile image → Tap the image import icon → Tap [My Page] in the top right side of the screen → Tap Account Settings → Enter your password → Tap Delete Account → Re-enter your password → Account deleted]

    * You can only delete your membership in the game.
    * Once you delete your account, there will be a 14-day waiting period. Membership deletion is complete after 14 days.
  • I made a purchase but did not receive my items! (Google)
    In case you haven't received your items after purchasing them, please try closing your game completely then logging in again.

    If you still did not receive your items, please fill out the required information below and submit your inquiry to Customer Support.

    <Required Information>

    1. Request: Issue items
    2. Game info: Team name and CS Code
    3. Payment date and amount:
    4. Payment account info: Please provide your Gmail address registered on Google Play

    * How to Check your Google Account
    - Go to Google Play Store → Tap the profile icon on the right side of the search bar → Check your Gmail address in the pop-up that appears next.​
  • I made a purchase but did not receive my items! (Google)
    In case you haven't received your items after purchasing them, please try closing your game completely then logging in again.

    If you still did not receive your items, please fill out the required information below and submit your inquiry to Customer Support.

    <Required Information>

    1. Character nickname / CS Code:
    2. Purchased item:
    3. Purchase date:
    4. Google Play Gmail account:
    Open Google Play Store → Tap the profile icon on the top right corner
     → Check your Gmail address at the bottom of 'Google' logo​
  • How do I sign up and log in?

    You can link your game data to a Hive ID and Social Media accounts through Game Settings.

     

    If you have a Hive ID, you can link your game to your Hive ID using the email address registered to your Hive account.

    If you do not have a Hive ID, you can create one by tapping on the Hive Sync Account option and selecting [Sign Up] on the login page.

     

    You can also sync with your social media account as well.

    If you're still playing with a guest account, make sure to sync your game and keep your data safe.

    Connecting your account ensures that you won't lose your data even if you change devices!​ 

  • What is [Halidom]?

    Halidom can be activated at 1,600 Valkyrie upgrade and it increases Valkyries' stats.

     

    Halidom Power-up Lv. 0 to 9, 10 to 19, and 20 to 30 increase ATK, ATK & DEF, ATK & DEF & HP respectively.

     

    Halidoms have special abilities, and one is activated whenever you reach Power-up Lv. 10, 20, and 30.

    The special abilities cannot be upgraded, but they can be changed using Rubies.

    They can be changed to an ability of the same type with a different value. 

  • My payment keeps failing.
    Unfortunately, we are unable to look into the details of failed payments, as payments are processed through the market you use such as the App Store or Google Play Store.

    We recommend that you contact your market for more information.​
  • I made a purchase but did not receive my items! (Google)
    In case you haven't received your items after purchasing them, please fill out the required information below and submit a ticket to Customer Support (https://customer-m.withhive.com/ask).

    < Required Information > 

    1. Do you wish to receive your payment? : (Y/N)
    2. Nickname and CS code :
    3. Name and Price of the purchased item : 
    4. Google Play Gmail account : 

    [How to check Gmail address]
    Open Google Play Store → Tap the profile icon on the top right corner
     → Check your Gmail address at the bottom of 'Google' logo​
  • What is Consumables?

    Up to 3 consumables can be equipped to a player placed in the lineup.

     

    Equipping consumables boosts the player's stats, and higher-grade consumables increase his ability.

    The higher the grade of consumables, the higher the stats.

  • How can I manage my synced connections for the game?

    You can manage your synced accounts in Game Settings.

    Keep in mind that you'll need at least one account synced at all times so that no data is lost.

    When changing your synced accounts, be sure to first sync the account you would like to use before unsyncing any accounts.

     

    Please note that your game can be synced with multiple types of Social Media accounts at a time. 

  • I want to prevent unwanted purchases.
    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

    ■ Google Play Store
    How to Set Authentication
    Tap the ≡ icon on the top left corner → Settings → Tap Require authentication for purchases under User controls → Select 'For all purchases through Google Play on this device'
    Enabling this asks for password or biometric authentication each time a purchase is made from your account.

    ■ Apple App Store
    1. Setting up Password: This will ask for your Apple ID's password each time you make a purchase.
    2. Setting up Face ID: Settings → Face ID & Passcode - Enter your passcode if asked → Turn on iTunes & App Store
    * When this option is enabled, authentication is made via facial recognition instead of entering a password.

    * Please refer to each app platform's website for their own configurations.​
  • What materials are needed for leveling up heroes?

    You need Soul Stones and Gold to level up heroes. 

  • Where can I view my purchase history?
    Please refer to the steps below to view your purchase history for each market:

    [Google Play Store]
    1) Mobile: Go to Google Play Store → Tap the ≡ icon on the top left corner → Account → Purchase History
    2) PC: Go to Google Payment Center (https://payments.google.com/) → Log in using the account you've made a purchase with → View Purchases → Click the relevant transaction

    [App Store]
    1) Mobile: Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed
    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All​
  • How do I delete my Hive account?
    You can delete your Hive account by following the instructions below:

    Lobby → Tap the cogwheel button in the top right corner of the screen → Tap on your profile image → Tap on [Go to My Page] at the bottom → Account Settings → Enter your password → Delete Membership at the bottom of the screen → Re-enter your password → Membership deleted

    * You can only delete your membership in-game.
    * Once you delete your account, there will be a 14-day waiting period. Membership deletion is complete after 14 days.​
  • How do I combine and use Black Pearls?
    You can see the [Black Pearl Shards] you have by visiting the main menu → [Character] → [Misc] tab.

    You can see the [Black Pearls] you have by visiting the [Black Pearl Shop]. 

    [Black Pearl Shards] can be combined by visiting the main menu → [Mission] icon → [Combine] button. 
    Your combined Black Pearl will be sent to your Mailbox. 

    You can use Black Pearls in the following menu to get items. 

     ■ How to Use Black Pearls
      ① Tap on [pearl] in the middle of the screen 
      ② [Black Pearl Shop] tab > Select the item(s) you want to purchase and tap on [Purchase]
      ③ Tap [Yes] > The purchased item(s) will be sent to your Mailbox​
  • If I don’t know my Com2uS Holdings Live ID, password, and character nickname, is it impossible to find my account?

    We apologize for the inconvenience. 

     

    In order to protect your personal information, we can only provide access to your account once you send us the correct details.​ 

  • How do I change my Hive email address?

    [Changing Verified Email Addresses]

     

    1) Go to (http://m.withhive.com) on your mobile device

    2) Log in > Tap Hive ID to the right

    3) Tap the [Gear] icon to the right of your Profile > Enter password and tap [Next]

    4) Enter new email address and enter the verification number sent to it​ 

  • How can I change my e-mail address?

    Go to the mobile Hive site (m.withhive.com) -> Tap on the Menu Button on the top-left -> Tap on Profile -> Tap on the Account Settings Button next to the profile picture -> Enter the current password -> Enter the new e-mail address, confirm and save.

     

     * Please make sure to enter a valid e-mail address as password reset instructions will be sent to this e-mail when you lose your password.​ 

  • I am unable to recover my password because my Hive ID is an email address I no longer use.

    Password recovery emails are currently sent only to the email address registered to the account's Hive ID..

    If you are registered with an email you no longer use, please contact Customer Support, which can be found at the bottom of this FAQ. Please include the following information in your inquiry.

     

    1) Hive ID

    2) Email address used to sign up for Hive

    3) New email address

    4) The name of the last game you played/game info (level, currency owned, etc.)

  • How can I get Guardians?

    Guardians can be acquired through Summoning or as a battle reward from the Adventure.

     

    1. Book of Normal Dimension

    1~3★ Guardians

     

    2. Book of Mystical Dimension

    3~5★ Guardians

     

    3. Book of Legendary Dimension

    4~5★ Guardians

     

    4. Book of Dimension (Direction)

    3~5★ Guardians of the specified direction

     

    5, Moonstone Summoning

    3~5★ Guardians

     

    6. FP Summoning

    1~3★ Guardians​ 

  • I lost my password. What can I do?

     a. Go to the mobile Hive site (m.withhive.com) -> Tap on the Log In Button on the top-right or bottom -> Select Forgot Password? -> Enter your Hive ID or the e-mail address you used to sign up to reset your password.

     b. If everything's correct, you'll receive an e-mail with a link to reset your password to the e-mail address you entered when you signed up for the account.

     c. Go to the link in the e-mail to reset your password and tap on the Send Button, and you'll receive another e-mail with your newly created password.

     d. Log in with your new password and tap on the Profile Button on the top-right to go to Settings to set up a new password.

     

    * How to change your password

    Tap on the Menu Button on the top-left -> Tap on Profile -> Tap on the Account Settings Button next to the profile picture -> Enter the temporary password -> Enter the new password, confirm and save.​ 

  • Useful Hero Skills

    The wide variety of heroes in the game each have unique passive skills that give a boost to your team in some way or another.

     

    Team attack % — Increase your team damage.

    Perfect attack % — A Perfect attack is when you manage to match all the tiles on the board by chaining all the heroes on your team for an attack to dish out additional damage (which, ideally, is something you always want to do). This increases the damage of your Perfect attack.

    Team Critical % — Increases the critical attack rate of your team.

    Attack/Heal + % for chains (1-5) — This allows you to heal and attack at the same time if the requirement of chain is met.

    Team Super Skill Power % — Increases your individual hero skill damage to a very high level.

    Team elemental attack % (Fire, Water, Wood) — Same as Team attack % but this is to increase the specific elemental attack unit damage. This skill is useful when you have a team made up of mostly only one element.

    All elemental attack % — This increases all elemental attacks (Fire, Water, Earth). This skill is good if you have an elemental team comprised of varied elements.

    Team Def % — This increases the defense of all heroes on the team.​ 

  • What are the Material Warriors?

    There are several unique warriors in the game.

     

    Capsules - like the Thorny, Honey Bee, and Piggy

    Material Warriors - are specialized for EXP and Gold.

     

    You will reap bigger benefits by enhancing or selling Material Warriors compared to normal warriors.

     

    Capsules and Honey Bees give EXP, Piggies give Gold, and Thornies give both EXP and Gold.

  • How do I use the Auto Play feature?
    Once you start a game, you will see a button that says [Auto] on the top-right side of the screen.
    Auto Play will be activated when you tap it and once Auto Play is activated, the same button will be changed to [AUTOPLAYING].
    Auto Play will be turned off when you tap on the [AUTOPLAYING] Button again.​

    Power save mode will toggle automatically while using the game in AUTO PLAYING mode if the power save mode is enabled in [Settings] → [Graphic].
  • I didn't receive the e-mail to reset my password. What do I do?

    You may have incorrectly input your e-mail address while signing up. If that's not the case, please check your spam folder to make sure.

     

    * If you failed to receive the e-mail, please register an inquiry through [Submit a Question] at the bottom.

  • How do I Transcend allies?

    From an ally's 'Enhance' screen, tap the 'Transcend' button.

     

    To Transcend an ally, you need need two of the same ally. With each successful Transcend, the ally's Max. Enhance level will increase by 2.

     

    ※ Even if you Transcend allies of a lower grade, you will still gain higher stats. 

  • How can I acquire a guardian?

    There are 5 Guardians total, and you need 5 specific essences to acquire a guardian.

    Guardian essences can be acquired in the Raid, Abyss, and stages.

     

    ※ Guardian essences can be used to level up guardians as well. 

  • I ran out of STA. Is there anything I can do besides waiting?

    Used up all STA? Tap "+" sign to fill up using currencies like Rubies.

    Level up to get more STA. You can also get STA as a reward. 

  • I wish to equip my skill card but it would not let me

    Please be advised that, in order for you to equip any skill cards into your slot, you must expand your [Skill Slot] (colored in pink) by selecting [+]

    By doing so will let you equip your desired skill card into the slot. 

  • I want to switch devices. How do I transfer my data?

    Your data will be stored in your Hive account. If you switch devices, just log into your Hive account. 

  • How are the scores decided for the Battle Statistic?
    The Battle Statistic displays the total contribution determined by the sum of the Battle Contribution/Formation Contribution/Attribute Contribution.
    - Battle Contribution: The sum of damage inflicted by the Hero + damage inflicted on the Hero + recovery amount
    - Formation Contribution: The sum of additional damage inflicted with the formation bonus + additional Defense
    - Attribute Contribution: The sum of additional damage inflicted with the Attribute bonus + additional Defense
  • How many times can I enter the tower?

    You can enter the tower of each tier for free once a day, after that you will need to pay a certain amount of jewels depending on the tier of the tower.

     

  • Where can I find in-game events?
    You can find out about events through the events and notice icons when you are in town. 
    They will located at the left hand side of the screen. And our forum here: http://m.gamevilusa.com/forums/forumdisplay.php?783-Darkness-Reborn​
  • How many Rice Bowls do I need to use to play a mini game?
    You need 3 Rice Bowls to play a mini game.
    You'll be able to play with fewer Rice Bowls during special Hot Time Events.
  • How do I delete friends?
    To delete friends in game, please go to:

     ① Rankings (beside the Start button)
     ② Friend Rankings tab
     ③ Tap to select the friend you want to delete
     ④ Tap the "-" button​
  • NEW The game crashes or disconnects during gameplay.

    Loading delays or connection issues may occur due to network congestion, latency, unstable connections, or insufficient device memory.

     

    We recommend checking your device and network environment using the steps below.

    If the connection issue persists after following the instructions, please reinstalling the game may help.

     

    ■ How to improve performance:

    1. Close unused apps and delete unused apps to free up memory.

    2. Free up storage space on your device and relaunch the game.

    3. Use a stable LTE or private personal Wi-Fi.

    4. Adjust the graphic quality settings in-game based on your device specifications.

    5. Restart your device.

     

    ■ How to delete cache/data and reinstall:

    (Android only)

    1. Go to: [Settings] > [Apps] > [Rememento - White Shadow]

    2. Tap [Storage] > [Clear Data / Clear Cache]

    3. Reinstall the [Rememento - White Shadow] via the Google Play Store and launch it.

     

    (iOS)

    Please delete the app directly and reinstall it from the App Store.

     

    ■ Important Notes:

    ※ Networks connected to multiple devices may cause delays or instability.

     

    ※ If any VPN, IP-altering, or proxy apps are active, disable or remove them and try again.

     

    ※ Security apps such as spyware scanners or real-time monitoring tools may interfere with performance. Please temporarily disable or uninstall them and check again.​ 

  • I forgot my password. How can I recover it

    In Black Beacon, it is difficult for customer service to retrieve your account or password information.

    If you have forgotten your Google/Facebook/Apple account information, please seek assistance from Google/Facebook/Apple customer service.

     

    We hope this reply helps. Thank you.

     

    Sincerely,

    The Black Beacon Operations Team​ 

  • What Are Minions?
    ​Minions are your cute yet powerful companions in battle!

     

    Minions are summoned as you defeat enemies, and they'll help you take down even more.

    Players have the option to evolve Minions into stronger versions with unique abilities.✧(๑˃̵ᴗ˂̵)و​​
  • Are there daily rewards for logging in?

    Yes! You can receive rewards for logging in daily. 

  • Why can't I find the materials needed for breakthroughs or upgrades

    When you tap【Resources】 and find that the stage does not provide the materials needed for breakthroughs or upgrades, it indicates that your level is insufficient. You will need to raise your Seer level to unlock later stages and obtain higher-level resources. 

  • How Do I Get Special Blocks, and What Effects Do They Have?

    Match 4 or more blocks to create Special Blocks with powerful effects.

     

    Horizontal/Vertical (↔ ↕): Match 4 in a line to destroy an entire row or column.

    Bomb: Match in a T or L shape to destroy 13 surrounding blocks.

    Lightning: Match 5 in a line to destroy 11 random blocks.​ 

  • What is Demon Castle Raid?

    Demon Castle Raid is a dungeon where you can acquire Magic Fragment, a material for Witch Weapon level up.

    3 dungeon keys are recharged for free a day, and additional entries are possible through watching Ads and using dungeon keys. You can clear Demon Castle Raid by eliminate incoming enemies within the time limit, and enemies become more powerful as the stage increases. The higher stage of dungeon privides more Magic Fragment. You can immediately complete the cleared stage by using Exterminate. 

    Please note that for Exterminate, dungeon keys are also equally spent. 

  • What are Immemorial Grindstones and Immemorial Gems?
    Immemorial Grindstones and Immemorial Gems are special items that can be used on all Runes regardless of the Rune Set. 

    You can amplify a sub property using Grindstones, and convert a sub property using Gems.
  • What is a dormant Hive ID, and how can I reactivate it?
    To protect your personal information, accounts that have not been used for a certain amount of time will be changed into dormant status.
    You can login again to reactivate the ID yourself and access it normally.

    If you forgot your password and therefore cannot login, please contact us through 1:1 Inquiry.​
  • I have lost or deleted my linked platform account.

    We only collect the linked platform's account information in an encrypted code value format to verify the linkage status.


    Unfortunately, we cannot directly check or assist with your linked platform account. For accurate verification and resolution, please contact the customer service of the respective platform for assistance. 

  • Minimum / Recommended Specification

    Minimum OS specification is Android 7.1 (Nougat), and recommended OS specification is Android 9 (Pie). 

  • Please check if you are stuck in a specific area or stuck in terrain!

    If you cannot move within the game due to being stuck in a specific area or terrain, we will guide you on how to deal with it.

    Click the Move/Escape button at the bottom of the Square screen  

    Even if you have moved by clicking the Move/Escape button, if the problem persists, please send an inquiry to the customer center. 

  • I want to know more about the relic system.

    There are Common, Uncommon, Rare, Epic, Legendary, and Mythic relics. They can be acquired by clearing a stage or through “Relic Summons.”

     
    Relics can be upgraded by consuming relics of the same type, based on their restoration rate. When upgraded, their stats are increased.​
  • What is Conviction?

    Conviction is used in Light of the Stars during adventures and quests.

     

    It replenishes at a rate of 1 every 5 minutes and can be purchased using Blackstone Crystals.

     

    The amount of Blackstone Crystals consumed per recharge increases, and the recharge limit varies based on your account level.​ 

  • The game does not run after installation.

    If you installed the game but it doesn't launch, please follow the instructions below.

     

    ■  Steam: Open steam library, select Seal:WHAT the FUN and right click it, choose properties from the menu, In the properties menu select ""Local Files"", Click ""Verify integrity of game files"", proceed to wait while steam check the game files, once its done, try to run the game again.

     

    If the above does not work please follow the instructions below:

     

    - Update the device OS version to the latest version

    - Check network connection status 

    - Update drivers

    - Restart your internet connection & device and proceed to reinstall the game with a stable network connection. If the problem persists even after reinstallation, you will need to take a screenshot or video of the issue including the error message and submit an inquiry to our customer support platform.​ 

  • Can I use multiple login options to log into my account?

    When you choose your login option with either Apple, Google, or Facebook your account will be linked that login option and cannot be changed. Your game account can only be linked to one of those login options.

     

    ​​

     

  • I want to turn off the camera shaking effect.

    Please touch the 'Side Menu' → 'Settings' → Turn off the 'Shaking Effect' option in the Game tab. 

  • What is a guest account?

    Guest account is a temporary account created as a guest login rather than a social media account such as Google, Facebook, or Apple. 

     

    Guest accounts can play games and make payments, but since game information is not stored on the server, data may be lost due to device change, game reinstallation, etc.

     

    In this case, recovery is not possible. Therefore, if possible, please use it after linking the guest account with an account such as Google or Facebook.​ 

  • Are there any restrictions on exchanging game mileage to Xlium?

    There are currently no restrictions, but please note that this may be subject to change in the future. 

  • What are the types of items, and what effects do they have?

    In [Magical Woods​], there are items that you can choose to use before entering a stage and items that can be used during the stage. Please refer to the descriptions below for more information about the items.

     

    [Items equipped at the start of the stage]

     

    Frog Potion: Starts the game with 1 Frog Potion.

    Cork & Flower Potion: Starts the game with 1 Cork Potion and 1 Flower Potion.

    Rainbow Potion: Starts the game with 1 Rainbow Potion.

     

    [Items that can be used during the game]

     

    Star Wand: Used to remove a single element or obstacle.

    Starlight Hammer: Removes a row and column centered on the Starlight Hammer.

    Gloves: Allows swapping two adjacent fruits.

    Moonstar Staff: Removes one layer of selected color element or obstacle.

     

  • I'm getting much heat from the device while I'm playing
    If you get much heat from the device during gameplay, the following actions are recommended.

     

    1. Adjust the screen brightness of your device (If the screen is too bright, the device may experience heating in common.) 

    2. Adjust graphic settings one notch lower (Set one level lower than the currently specified level in Settings-Preferences-Graphics settings)

     

    *If this makes it difficult to solve,  

    Send us an inquiry via 'inquiry' of in-game setting, we will take quick action. ​
  • What to do when I find bugs?

    Please report to the Help Center (risingsaga@cowon.co.kr) or Visit community and report for bugs under the Setting > Game Info ​

  • How do I disassemble a hero?
    Only heroes with an enhancement level of 0 can be disassembled, and upon disassembly, you can obtain bound rubies according to your rank.
    However, the heroes below cannot be disassembled.

    ※ Heroes that cannot be disassembled
     - Heroes that are locked
     - Heroes assigned to a party or being explored or trained
     - Heroes equipped with Gear​
  • [PC] An error message appears while updating GameGuard. (Error Code: 380, 360, 171, 172, 192, 200, 210, 220, 230, 350, 361, 370, 400)

    Update errors may occur if the connection to the GameGuard update server fails, if the file wasn't downloaded from the server, or if the authentication of the downloaded files fails.

    Please refer to the following steps to resolve the issue.

     

     1. Check the network environment

    Please check if there are any issues with the internet connection.

     

     2. Check your computer's antivirus

    Please make sure that your antivirus is not detecting the files related to GameGuard.

    If the antivirus detects the game, please start the game after adding the game to the exclusion list.

     

     3. Connection restriction due to security programs (firewalls) and external firewalls

    You may be restricted from launching the game if a security program or an external firewall is enabled.

     

     4. When using a proxy server 

    An issue may occur with GameGuard upon using a proxy server. Please start the game after disabling the proxy.

     

    More information can be found in the nProtect GameGuard FAQ.

    If the issue is not resolved even after following the above steps, please send your erl log file to the email: game1@inca.co.kr. 

  • I made a purchase but did not receive my items! (Apple)
    In case you haven't received your items after purchasing them, please try closing your game completely then logging in again. 

    If you still did not receive your items, please fill out the required information below and submit your inquiry to Customer Support. 

    <Required Information> 

    1. Request: Issue items 
    2. Game info: Account nickname and CS Code 
    3. Purchase receipt: Please attach a screenshot that clearly shows your purchase history in App Store. (Required) 
    * Your purchase receipt must include: product name, date, price, and Order ID. 

    * How to Check App Store Purchase History 
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed​
  • I made a purchase but did not receive my items! (Google)
    In case you haven't received your items after purchasing them,
    please contact Customer Support at https://customer-m.hive.com/ask with the following information.


    <Required Information>

    1. Request: Issue items
    2. Game info: Nickname and CS Code
    3. Payment date and amount:
    4. Payment account info: Please provide your Gmail address registered on Google Play

    * How to Check your Google Account
    : Go to Google Play Store → Tap the profile icon on the right side of the search bar → Check your Gmail address under the Google logo.
  • I made a purchase but did not receive my items! (Apple)
    In case you haven't received your items after purchasing them, please try closing your game completely then logging in again.

    If you still did not receive your items, please fill out the required information below and submit your inquiry to Customer Support.

    <Required Information>

    1. Request: Issue items
    2. Game info: Team name and CS Code
    3. Purchase receipt: Please attach a screenshot that clearly shows your purchase history in App Store. (Required)
    * Your purchase receipt must include: product name, date, price, and Order ID.

    * How to Check App Store Purchase History
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed​
  • I made a purchase but did not receive my items! (Apple)
    In case you haven't received your items after purchasing them, please try closing your game completely then logging in again.

    If you still did not receive your items, please fill out the required information below and submit your inquiry to Customer Support.

    <Required Information>

    1. Character nickname / CS Code:
    2. Purchased item:
    3. Purchase date:
    4.  A screenshot containing App Store payment receipt screen : 
     - Please attach a screenshot that clearly shows the purchase date and Order ID

    * How to Check App Store Purchase History
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account (your name) → Purchase History 
    → Tap the purchase history in question → Take and attach a screenshot with the Order ID fully shown​
  • How can I manage my synced connections for the game?

    You can manage your synced accounts in Game Settings.

    Keep in mind that you'll need at least one account synced at all times so that no data is lost.

    When changing your synced accounts, be sure to first sync the account you would like to use before unsyncing any accounts.

     

    Please note that your game can be synced with multiple types of Social Media accounts at a time. 

  • What is Valkyrie [Superboost]?

    Superboost is a system that allows you to additionally increase stats of a Valkyrie with the MAX level.

    Superboost will become available when a Valkyrie reaches the MAX level and you can level up her ATK, HP, and DEF respectively. 

  • I want to prevent unwanted purchases.
    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

    ■ Google Play Store
    How to Set Authentication
    Tap the ≡ icon on the top left corner → Settings → Tap Require authentication for purchases under User controls → Select 'For all purchases through Google Play on this device'
    Enabling this asks for password or biometric authentication each time a purchase is made from your account.

    ■ Apple App Store
    1. Setting up Password: This will ask for your Apple ID's password each time you make a purchase.
    2. Setting up Face ID: Settings → Face ID & Passcode - Enter your passcode if asked → Turn on iTunes & App Store
    * When this option is enabled, authentication is made via facial recognition instead of entering a password.

    * Please refer to each app platform's website for their own configurations.​
  • What is Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use just one Hive account to access all the games that are serviced by Hive.

     

  • I made a purchase but did not receive my items! (Apple)
    In case you haven't received your items after purchasing them, please fill out the required information below and submit a ticket to Customer Support (https://customer-m.withhive.com/ask).

    < Required Information > 

    1. Do you wish to receive your payment? : (Y/N)
    - Character nickname/Character level, Account ID 
    2. Nickname and CS code :
    3. Name and Price of the purchased item : 
    4. A screenshot containing App Store payment receipt screen : 
    - Please attach a screenshot that clearly shows the purchase date and Order ID

    [How to Check App Store Purchase History]
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account (your name) → Purchase History 
    → Tap the purchase history in question → Take and attach a screenshot with the Order ID fully shown​
  • The price of the item is different from the actual charge.
    Paid items in Slime Hunter are sold according to App Store and Google Play policies.
    Please understand that prices may be different as currencies are affected by exchange rate, and final prices are charged according to the exchange rate at the time of purchase.

    For more information, please contact the app platform you are using.​
  • How do I get Soul Stones?

    You can get Soul Stones from hero summons and every chapter's clear rewards of Story gives out Soul Stones for hero. 

  • I want to prevent unwanted purchases. (Google)
    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

    [How to Set Google Play Payment Password]
    Tap the ≡ icon on the top left corner → Settings → Require authentication for purchases → Select "For all purchases through Google Play on this device" and set your password

    * This feature is only available on Google Play.
    Please refer to each mobile network provider's website for their own configurations.​
  • I made a purchase but did not receive my items! (Google)
    In case you haven't received your items after purchasing them, please try closing your game completely then logging in again.

    If you still did not receive your items, please fill out the required information below and submit your inquiry to Customer Support.

    <Required Information>

    1. Request: (Issue items)
    2. Game info: Team name and CS Code
    3. Payment date and amount:
    4. Payment account info: Please provide your Gmail address registered on Google Play
    * How to Check your Google account
    - Go to Google Play Store → Tap the profile icon on the right side of the search bar → Check your Gmail address in the pop-up that appears next.​
  • What is the standard for Abyss Weekly Rewards?

    The Abyss Weekly Rewards are based not on where you fished but the lowest you reached during the weekly rank calculation period.

     

    For example, if you reached the 31st floor but did not complete it, you will receive rewards for clearing the 21st - 30th floors.​ 

  • How do I change my personal information on my Com2uS Holdings Live ID?
    To change your password/registered email address on your Com2uS Holdings Live ID, please follow the steps outlined below.

     ① Start game
     ② Tap on [Login] at the upper left corner of the screen
     ③ Tap [View Live Info]
     ④ Select the information you want to change → Input changes → Tap on [Save]​
  • How do I recover lost data from a guest account?

    Users who have lost guest account data and can verify some personal information are allowed a one time recovery of lost data to a new Hive account. We ask certain information to prevent account theft issues. 

     

    Using the same device used for the guest account, please create a new Hive ID and game account before submitting an inquiry with the following information.

     

     

    <Required> 

     

    1. Do you agree to a one-time link of your Hive account? (Yes/No):

     

    2. Guest Account Game Info: 

    (Username / Occupation / Currency Owned / Date(s) Accessed)

     

    3. Game Info Created on New Hive ID: 

    (Username / Occupation / Currency Owned / Date(s) Accessed)

     

    4. Other Info: 

     

    * If you were using a device you can no longer use at the time you used the guest account, please fill out the information below as well.

      

    5. Device Info:

    (Name of the previously used model / Mobile number)   

     

    6. Payment Info: 

    (Market used / attached iTunes purchase history)

     

    * Please fill out the requirements with as much detail as possible for a quicker turnaround.​ 

  • What is Party?

    Party is a system that lets you enjoy this game with other players in various modes, such as Adventure, Dungeon and RvR.

     

    Here are some of the ways you can form a party or invite other characters.

     

    1. Select a character name in chat window.

    2. Tap on the desired character directly

    3. Tap on the character in Friend menu

    4. Use Community > Party > Recommended Hero​ 

  • How do I link my Hive account while playing as a guest?

    Select your profile picture at the top left in the game Settings screen. Tap the [Convert Account] button and log in with your Hive ID to continue playing the game with the same data.

     

    If there is existing data in the Hive account you are trying to link, you will be able to select between the existing and new data. Please check your level, currency owned, items, etc. before making a selection. 

  • Can I choose the Guardian’s direction?

    The direction of the Guardian is decided randomly when the Guardian is acquired and the available skills of the Guardian may vary depending on the direction even if they're the same Guardians.​

  • I didn't receive the e-mail to reset my password. What do I do?

    You may have incorrectly input your e-mail address while signing up. If that's not the case, please check your spam folder to make sure.

     * If you failed to receive the e-mail, please register an inquiry through [Submit a Question] at the bottom.​ 

  • What is the Cost and how does it work?

    Cost is the expense of assigning warriors to a team.

    Cost is usually higher for stronger warriors.

     

    There is a limit to the max cost of a team, so it's not easy to take all the warriors you'd like into battle.

     

    The higher an adventurer's level, the more cost that becomes available.

     

    The key to victory is finding the best configuration permitted within the limits of a team's available cost.

  • I cannot change my starting pitcher.
    Starting pitchers can be switched every five games.
    Try to switch when it is the rotation for first starting pitcher's day to take the mound.​
  • I want to switch devices. How do I transfer my data?

    Once your account is linked to Hive, you can log in to a different device using the Hive log in.

    *Make sure to log out or close your app before logging into a different device. 

  • How do I Evolve/Combine allies?

    Go to an ally's 'Enhance' screen and tap either 'Evolve' or 'Combine' to access that feature.

     

    1. Evolve - To Evolve an ally to the next Grade, both the Evolve target ally and the material ally must be Max. Enhanced and of the same Grade.

    Ex) Max. Enhanced S-Grade ally + Max. Enhanced S-Grade ally = Ready to Evolve

    Ex) Max. Enhanced S-Grade ally + Enhance Lv. 0 S-Grade ally = Cannot be Evolved

    ※ Some allies cannot be Evolved.

     

    2. Combine - To summon a random ally of the next grade, both the Combine target ally and the material ally must be Max. Enhanced and of the same Grade.

    Ex) Max. Enhanced S-Grade ally + Max. Enhanced S-Grade ally = Random SS-Grade ally

    Ex) Max. Enhanced S-Grade ally + Enhance Lv. 0 S-Grade ally = Cannot be Combined 

  • What does a red dot mean?

    A red dot will be displayed when there is anything new you should check out. 

  • How do I unlocked any locked feature?
    Complete the tutorial or continue playing the stages in order. You'll find the features unlocked before you know it!
  • How to switch Bloodstain On and Off

    For your preference of blood exposure within the battle,

    The Blood mode can be turned 'On' or 'Off' from the setting button which is located on the top-right of your screen.

    Select [Setting] -  [Game Setting] -  [Bloodstain].

    By selecting [Bloodstain], will disable the blood exposure from the game. 

  • I ran into a problem with my game, how do I contact customer support?

    Please contact our Customer Support team at https://www.withhive.com/help/faq

  • What is the Selective Summon?
    You can summon a specific Hero of 4★+ through the Selective Summoning. You need Hero Tokens to use the Selective Summon. You'll be able to acquire Hero Tokens after you clear Ch. 9 Gracia Wall in the Scenario Mode.
  • I want to switch devices. How do I transfer my data?
    You can transfer your account in several ways, one of which is to create and log
    into a Hive account. By creating a Hive account, your account information will 
    be saved and can easily be accessed throughout all of your devices. 
  • What is the tower of masters?

    The tower of masters is a tower with different tiers that the user can complete to receive rewards based on the floor you clear! You can only go in with monsters of the SAME tier of the tower, or below the tier. You can repeat floors that you have previously defeated to receive rewards, or a chance at encountering mimics who can drop jewels or runes!​

  • How to control the character
    Greetings Soldier,

    We don’t like to see rookies like you get pummeled out there, so we have set up this basic shooting 
    guide to help you get yourself familiar with your controls:

    Running:

    The left directional box allows your soldier to run freely through the playing environment. You can run 
    up and down stairs, up ramps and hide behind objects and corners. We recommend hiding yourself as 
    much as you can to avoid enemy fire. Use your right thumb to turn your head in a sharper direction 
    including looking up or down at enemies above and below. 

    Customization

    You may customize these controls to your preference by pressing the pause (II) sign in the upper left 
    corner to access the menu, then select controls. You can adjust the sensitivity, direction and viewing 
    style or your controls. Find the configuration that suits you best or risk being shredded by enemy fire!

    Shooting

    Let’s get down to the real important stuff, shooting! Remember you can tap and holding the firing 
    button on the right for continuous rapid fire of automatic weapons. You can also use secondary 
    weapons which are located just above the firing button and leave surprise charges or hurl grenades 
    towards the enemy line. Keep your composure when you are in heavy fire and you may be able to come  
    back, in one piece. 
  • What are jewels?

    Jewels add extra attributes to a weapon or armor. They can be bought from the Shop, crafted from the Workshop or randomly received from completing certain game modes. ​

  • Where can I get the character pieces?
    Character pieces are available from mini games or from the Shop.
    (Different character pieces are available from different games.)
  • How do I delete my account?
    Only the user can delete their own account. You can go to http://www.withhive.com/auth/login to sign into your account and delete it on the profile setting's page. The account will remain for 30 days in case you change your mind. The email address tied to the account cannot be used for another account for 30 days. If you have any other questions, let us know.
  • How do you change flag/country settings?
    To change your flag / country settings, please go to your Hive Profile to edit your account details including your country settings.

    You can access your account settings by:

     ■ In-game: Menu → Hive Icon → "<" → 3 stripes → Profile → Gear Icon (top right) → Input your Hive account password → Edit → Scroll down to "Country"​
  • NEW The game does not launch properly

    There are various reasons why game launch issues may occur.

     

    First, we recommend checking that your network connection is stable.

    If the issue is not related to the network, please try the following steps.

     

    1. Uninstall Rememento – White Shadow

    2. Go to the Official Website or App Store to reinstall the game, then try launching it again

     

    If the issue still persists after trying the steps above, we kindly request you to contact our Customer Center with a 1:1 inquiry, including the following details:

     

  • Can I recover a deleted account?

    Dear Seer,

     

    Since you have directly deleted your account, it cannot be restored.
    When proceeding with account deletion, a warning regarding data removal is clearly displayed. Once confirmed, all bound data will be permanently erased, and it is no longer possible to recover any previous game progress.

    We hope this reply helps. Thank you.

     

    Sincerely, 

    The Black Beacon Operations Team​
  • Selecting Cards Is Hard.
    At the top of the Card options, you can view all the Cards you’ve selected so far. You can also check the Evolution Combo info in the bottom-right corner of each Card’s description.
    Take all that info into account and pick a Card that’s ready to evolve—just imagine how powerful your legion will become! ✧(๑˃̵ᴗ˂̵)و​​
  • Is the game free to play?

    Yes, the game is free to play, but there are also microtransactions you can purchase in-game. 

  • How to Obtain Character

    Seers will receive the characters, Zero and Shamash when they begin their journey in the Babel Library. Afterward, they can obtain other characters through 【Retrieval】. 

  • How to Earn Extra Moves

    Extra Moves are triggered when you match 4 or more blocks. When an Extra Move is activated, it does not consume your turn.

     

    Additionally, depending on the game rules, Extra Moves can sometimes be triggered even without matching 4 or more blocks. Strategically utilize the rules to your advantage!​ 

  • What is Mysterious Temple Enterance?

    Mysterious Temple Entrance is a dungeon where you can acquire material for Comapnion level up.

     

    3 dungeon keys are recharged for free a day, and additional entries are possible through watching Ads and using dungeon keys.

     

    You can clear Mysterious Temple Entrance by defeating boss monster within the time limit,

    and boss monster becomes more powerful as the stage increases.

     

    The higher stage of dungeon provides more rewards.

     

    You can immediately complete the cleared stage by using Exterminate.

    Please note that for Exterminate, dungeon keys are also equally spent.​ 

  • What kind of rewards can I get from the World Arena?
    You can acquire Glory Medals whenever you win a match, which can be used to purchase Ellia's costumes, rides, Shapeshifting Stones, transmogrification items and more through the 'World Arena Exclusive Shop'.

    At the end of each season, you can also earn special rewards based on your rank. These rewards include rare items that are only available during that season.​
  • How can I keep my Hive account secure?
    Please try using the [Email Verification] and [Secondary Password] features!

    By completing [Email Verification], you will be able to change your account information only through the verified email address.
    You can follow the below steps to verify your email address.

     ① Access Summoners War
     ② Tap your profile picture on the top-left of the Sky Island → [Com2us Hive]
     ③ Tap the [Account Setting] (cog-wheel shaped) icon
     ④ Enter your password
     ⑤ Enter the email address and tap [Verify Now?]

    [Secondary Password] is a feature that requires inputting an additional password when accessing the game.
    You can enable this feature after completing Email Verification, by following the below steps.

     ① Access Summoners War
     ② Tap your profile picture on the top-left of the Sky Island → [Com2us Hive]
     ③ Scroll down and tap [Secondary Password Settings]

    Please keep in mind that creating a strong password and regularly updating it is also an effective way of keeping your account safe!
  • How can I find my User/Player ID?

    The User/Player ID is a unique identifier for each account.

    Please follow the steps below to check your User/Player ID.

    [How to Check Your User/Player ID]
    1. Launch the game.
    2. Select [Settings (gear icon)] at the top right corner.

    3. Check your ID (UID/PID). 

  • How do I acquire Rare/Hero Grade Cards?

    Rare and Hero-grade cards can be obtained through NFT trading. 

  • Does the Expected Personality showing different results from what I have done?

    If the communication status is not good or there is a delay between the your device and the server, the results may be displayed incorrectly.

    At this time, please completely exit the game and reconnect to check if the result has been changed normally.  

    However, if the normal result does not appear continuously even after that, please send an inquiry to the customer center. 

  • Tell me about Growth Dungeons.

    There are a total of four dungeons:

    the Grand Library, the Royal Training Grounds, Goldman's Treasure Vault, and the Tomb of the Unknown Giant.

     

    You can acquire resources needed for growth by clearing these dungeons.​ 

  • Where can I check my contracts?

    Contracts are divided into daily missions, weekly missions, and seasonal missions.

     

    - You can view your missions by navigating to the Contract Request located at the top right of the game's main screen.

    - Completing missions earn Daily Action Points and Achievement Points, which can reward you with various items such as Blackstone Crystals and Affinity Gift Boxes.​ 

  • My account was hijacked. My account was hacked.

    ​If you suspect your account has been compromised or have found unusual activity, whether you can still log in or not, we recommend you to do the following:

     

    1. Reset the password of your email linked to your Steam account

    2. Reset the password of your Steam account

    3. Add a 2 step authenticator for Steam account

     

    If there is any kind of unauthorized purchases, kindly contact Steam to address the situation as soon as possible.

  • Will my game progress be saved if I use the Guest login option?

    Your game progress will be saved on your device if you are using a Guest login but if you switch devices your data will not be transferred over. If you would like to play on the same account through multiple devices then you will need to login with either Apple, Google, or Facebook.​

  • I want to know how to turn off the push alarm.

    Villains: Robot Battle Royale is bringing you news of events, rewards and more through push alarms.

    If you do not want push notifications, you can block them from receiving them through the In-Game Settings menu.

     

    Touch 'Side Menu' →​ 'Settings' →​ Turn off the 'Push Alarm' in the Game Tab.​

  • I want to change the in-game region linked to the forum.

    You can't change the Xlium region once it has been linked to the forum. 

  • How do I get costumes?

    You can purchase costumes through the following methods:

     

    1. Purchase with B-coins in the wardrobe

    2. Purchase with gold in the wardrobe

    3. Prize draw using Gems​ 

  • [PC] When running the Cross-Play Launcher, the image area appears as a white screen.

    If you are experiencing this issue when starting the Cross-Play Launcher, please refer to the following steps:

     

    ■ Solution

     1. Open Device Manager

     2. Check the name of your integrated/dedicated graphics card

     3. If the graphics card name appears abnormally, reinstall the driver for that graphics card with the latest version

     4. Restart the Cross-Play Launcher 

  • What time can I receive attendance reward?

    You can get an attendance reward every day at 00:00. Also, PVP rewards will reset at the same time as the attendance reward.​

  • How do I reset Hero Enhance?
    If you haven't ranked up your Heroes to a next rank, you can reset their Enhance Level within their current grade by using Gems.
    You can retrieve all of the Rubies and materials used for Enhance. However, used Heroes will be retrieved as Omnipotent Hero Crystals according to each grade.​
  • I want to cancel my payment. (Google)
    You may cancel your payment if you have not used the purchased items. If you meet this requirement, please fill out the required information below and submit your inquiry to Customer Support (https://customer-m.withhive.com/ask). 

    <Required Information> 

    1. Request: Payment cancellation 
    2. Game info: Account nickname and CS Code 
    3. Purchase date and price: 
    4. Payment account info: Please provide your Gmail address registered on Google Play 

    * How to Check your Google Account 
    - Go to Google Play Store → Tap the profile icon on the right side of the search bar → Check your Gmail address under the Google logo 
  • I made a purchase but did not receive my items! (Apple)
    In case you haven't received your items after purchasing them, please contact Customer Support at https://customer-m.hive.com/ask with the following information.

    <Required Information> 

    1. Request: Issue items
    2. Game info: Nickname and CS Code
    3. Purchase receipt: Please attach a screenshot that clearly shows your purchase history in App Store (Required).
    * Your purchase receipt must include: product name, date, price, and Order ID.

    * How to Check App Store Purchase History
    :Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed
  • What is Hive membership?

    Hive is an integrated platform service that connects the world.

    You can use just one Hive account to access all the games that are serviced by Hive. 

  • I want to cancel my payment. (Google)

    You may cancel your payment if you have not used the purchased items.

    If you meet this requirement, please fill out the required information below and submit your inquiry to Customer Support (https://customer-m.withhive.com/ask).


    <Required Information>

    1. Request: Payment cancellation
    2. Game info: Team name and CS Code
    3. Purchase date and price:
    4. Payment account info: Please provide your Gmail address registered on Google Play

    * How to Check your Google Account
    - Go to Google Play Store → Tap the profile icon on the right side of the search bar → Check your Gmail address under the Google logo
  • I want to cancel my payment. (Google)
    You may cancel your payment if you have not used the purchased item(s) and submit your inquiry within 7 days of your purchase by filling out the required information below.

    <Required Information>

    1. Character nickname / CS Code:
    2. Purchased item:
    3. Purchase date:
    4. Google Play Gmail account:
    Open Google Play Store → Tap the profile icon on the top right corner
     → Check your Gmail address at the bottom of 'Google' logo​
  • I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game 

  • The price of the item is different from the actual charge.
    Paid items in Eternal Saga are sold according to App Store and Google Play policies.
    Please understand that prices may be different as currencies are affected by exchange rate, and final prices are charged according to the exchange rate at the time of purchase.

    For more information, please contact the app platform you are using.​
  • How do I sign up and log in?

    You can link your game data to a Hive ID and Social Media accounts through Game Settings.

     

    If you have a Hive ID, you can link your game to your Hive ID using the email address registered to your Hive account.

    If you do not have a Hive ID, you can create one by tapping on the Hive Sync Account option and selecting [Sign Up] on the login page.

     

    You can also sync with your social media account as well.

    If you're still playing with a guest account, make sure to sync your game and keep your data safe.

    Connecting your account ensures that you won't lose your data even if you change devices! 

  • I want to cancel my payment. (Google)
    You may cancel your payment if you have not used the purchased item(s) and submit your inquiry within 7 days of your purchase by filling out the required information below.

    < Required Information > 

    1. Request Content : Cancellation of purchase items
    2. Nickname and CS code :
    3. Name and Price of the purchased item : 
    4. Google Play Gmail account : 

    [How to check Gmail address]
    Open Google Play Store → Tap the profile icon on the top right corner
     → Check your Gmail address at the bottom of 'Google' logo​
  • What is the [Guide]?

    You can unlock or upgrade the [Guide] in the [Guide] menu by using [Blessing Stones].

    Even if you don't set a Guide as a rep, its effect will still be applied, so no worries!

     

    [Blessing Stones] can be obtained in many ways such as Legendary Boss, Legendary Boss Ranking Rewards, and Recapture Mission rewards. 

  • What is Advent Heroes?
    Advent Heroes
    Some 4★ and 5★ heroes are categorized as Advent heroes.
    Advent heroes have separate Story Modes and the Advent hero will appear in the Advent stage in this mode.​
  • The price of the item is different from the actual charge.
    Paid items in Dragon Blaze are sold according to App Store and Google Play policies.

    As they are foreign market services, the actual price is charged based on the dollar or each country's currency.

    Please understand that prices may be different as currencies are affected by exchange rate, and final prices are charged according to the exchange rate at the time of purchase.

    For more information, please contact the market, financial service, or mobile network provider you are using.​
  • I made a purchase but did not receive my items! (Apple)
    In case you haven't received your items after purchasing them, please try closing your game completely then logging in again.

    If you still did not receive your items, please fill out the required information below and submit your inquiry to Customer Support.

    <Required Information>

    1. Request: (Issue items)
    2. Game info: Team name and CS Code
    3. Purchase receipt: Please attach a screenshot that clearly shows your purchase history in App Store. (Required)
    * Your purchase receipt must include: product name, date, price, and Order ID.

    * How to Check App Store Purchase History
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed​
  • What is Limit Break Level?
    Limit Break Level is the name for any level that is Lv. 151 and above. The previous max level was Lv. 150, so any level beyond that is referred to as the Limit Break Level.

    When you reach Lv. 151, your level will start as Limit Break Level Lv.1. 
    Your nickname/level/EXP will be displayed differently.
    As you’ve reached new heights, you will receive new benefits.
    Please read on for more details. 

     ■ Limit Break Benefits
      - Max Ability Increased: Max ability will be increased (max stat for training increased)
      - Extreme Mode: Fishing EXP and Gold earned from selling items will be increased
      - Hard Mode: Fishing EXP and Gold earned from selling items will be increased
      - Energy Recovery Time: Energy Recovery time will be decreased
      - Premium Fishing: Time it takes for Premium Fishing to be available will be decreased
      - Olympus: Item drop rates for the Olympus Fishing Site will be slightly increased
      - Upgrade Recovery: Free Upgrade Recovery will be available (the number of Free Upgrade Recovery will vary depending on your level)​
  • What is a guest account?
    A guest account allows you to play the game without linking to a Com2uS Holdings Live ID or a Facebook account. 

    A guest account saves the account information on your device.
    If you change your device or reset your device data, your account will be lost. 

    We recommend that you link your account to Com2uS Holdings Live ID or Facebook so you will not lose your game data.

     ■ How to Link to Com2uS Holdings Live or Facebook
      ① Start game
      ② Tap on [Login] at the upper left corner of the screen
      ③ Log in to Com2uS Holdings Live or Facebook
       * You must be logged into the guest account that you want to link to.​
  • How do I link my Hive account while playing as a guest?

    In Settings, tap the [Link Hive] button to log in with your Hive account to continue playing the game using the same data.

     

    If there is existing data in the Hive account you are trying to link, you will be able to select between existing and new data. Please check your level, currency owned, items, etc. before making a selection. ​ 

  • What is Field Boss?

    Field Boss is a Boss type monster that's summoned on each Alliance's fields at designated time and place.

    It's stronger than normal monsters but when you defeat it, you can get special rewards called Boss Essences.​ 

  • How do I reactivate an inactive account (Dormant ID) ?

    Accounts will automatically turn inactive after 1 year of inactivity (No Hive or game logins) to protect users’ personal information. 

     

    If your account has turned inactive, please submit an inquiry with the following information so we can help you recover your account.

     

    [Required Information]

     

    1) Hive ID

    2) E-Mail Address

    3) Game Name

    4) Game Info

       - Character name, currency owned, level, server, etc.

    5) Account Registration Info

       - DOB, phone number, country, etc.

    6) Purchase History

       - First, final purchase records

    7) Device Info

    8) Agree to allow account access

    9) Do you agree to Hive's Operating Terms and Conditions?

    10) Do you allow GAMEVIL/Com2uS access to your personal information to collect and use? (O/X)

     

    [Submitting a Customer Support Inquiry via Hive]

     

    1) Go to Customer Support (https://m.withhive.com/customer/inquire) 

    2) Write a submission either while logged in or out and tap [Send]

     

    * Note: You can prevent your Hive account from turning inactive by adjusting the inactive ID settings. Please see below for instructions.

     

    1)  Go to http://m.withhive.com on your mobile device

    2) Tap [Hive ID] to the top right

    3) Tap the [cogwheel] icon to the right of your Profile > Enter password > Tap [Next]

    4) Select “1 Year” or “Account Deletion” in the [Inactive ID Settings] at the bottom

  • Please tell me about the Guardian growth order.

    All Guardians can be Evolved up to 6★ and they can be Awakened and Transcended after they reach 6★.

    Ex) 3~5★ -> 6★ -> 6★ Awakening -> 6★ Transcendence​ 

  • Account has been restricted message.

    Please note that all accounts are verified according with our terms and services before any block is placed on an account. Cheating is taken seriously so any accounts that have broken the terms and services will never be unblocked. 

     The reason/duration of the block will be stated on the block message when starting the game. If you still have questions, tap on the Submit a Question button with the following:

     

     1. Hive ID/Nickname 

     2. Block Reason

     

     ■ Hive Terms and Services (http://terms.withhive.com/terms/policy/view/M14)​ 

  • What are the Runes?

    Runes are ancient stones imbued with mysterious magic and are divided into 6 different shapes.

     

    Warriors in possession of a Rune are influenced by its magic, and the effect doubles when similar types Runes are used.

     

    They say there are a variety of Runes scattered across the world that are imbued with different kinds of magic.

     

    It's hard to imagine just how much stronger you could be if you found these runes and enhanced their power.

  • I want to know about Player Upgrade.
    Players with Silver, Gold or Diamond Grade can be Upgraded which will increase their maximum level up to 20. 

    In order to Upgrade a Player, you need to use the same Player as material (the year doesn't have to match).
    Note that the higher the material grade, the higher your success rate. If you use Stars to Upgrade, the success of the Upgrade is guaranteed.​
  • I can’t remember my Hive password. How do I find that out?

    Go to withhive.com and select reset password.

    Once you have done that, they will send you an email to the linked email that is associated with your Hive account.​ 

  • What's special about the Leader ally?

    By equipping an ally with a Leader Skill in the Leader slot, you will activate its Leader Skill.

    The Leader Skills of allies in other slots will not be activated. 

  • What's the difference between ally Upgrade and Evolve?

    Upgrade and Evolve both increases the ally's stats but their requirements vary.

     

     > Upgrade : Requires 4 types of upgrade materials to upgrade (e.g. Upgrade from C grade to B)

     > Evolve : Requires ally fragments to increase star rating. (e.g. Evolve from ★★ to ★★★) 

  • How do I open the Treasure Chest?

    To open Treasure Chests acquired from the investigation, tap the chest from the Investigation icon on bottom right of the village menu.

    It takes time to open the chest though. You can always use Rubies to open instantly! 

  • Locked Contents, how do I unlock it?

    The locked contents can be unlocked by finishing the tutorial or by conquering certain stages from Adventure. 

  • How do I recover my lost account?
    Contact our Customer Support team for further provision.
    Please be advised that if you are playing with a guest account, we highly encourage you to create a Hive Account and synchronize with the guest account to prevent any type of data loss.
     
  • How do I use the Battle Energy?
    Some of the total Energy is recharged whenever a Hero attacks the enemy or is attacked by an enemy. Heroes will be able to use skills when the total Energy is fully recharged and you can recharge up to 5 Energy pearls. 1 Energy pearl will be used for each skill used.
  • What is a CS Code and where do I find it?
    A CS Code is a customer support code that is unique to your account. In
    Chromatic Souls, this number is located in the Settings menu under “Info.” It can 
    be found right at the top of the page. 
  • What is a Quest Boss?

    A Quest Boss is a boss you encounter after defeating quests a certain number of times! You only have a limited time to defeat the boss to get the top rewards, for every hour the boss will lose health helping you to defeat them, but the rewards will also drop. At level 5 you will acquire the quest boss as a reward if you defeat the boss within the first hour. After you encounter the level 5 boss for the first time, you will encounter random levels from then on.​

  • What is multiplayer battle?
    This is where the heroes are made! When entering the arena remember, these are real players out to 
    turn your character into Swiss cheese, get yourself in gear and pay attention soldier! Select between the  
    classic Deathmatch against four other combatants or select the team Deathmatch for all out mayhem. 
  • How many times can an item be enhanced (by grade)?
    Legendary: 25x
    Epic: 20x
    Rare: 15x 
    Magic: 10x  
  • What are Action Points?
    You can use 100 Action Points to use the Lunchbox Draw 1 time.
  • I do not see my friends on the Friend list of Cafe of Secret
    Please follow the instruction below if you do not see your friends on the friend list.

    Hive log-in ( http://www.withhive.com ) > Profile > Information > SNS Facebook OFF (sync off)> Uninstall Kung Fu Pets> Game reinstall Hive log-in ( http://www.withhive.com ) > Profile > Information > SNS Facebook OFF (sync on)
  • What Are Champions ?

    Champions are strong and adorable allies who fight alongside your Summoner.

     

    As you level up during battle, Champions will become available among your Card selection. When you select one, they will be summoned to the battlefield, fighting alongside your Summoner.

    As your Summoner’s stats improve, so do your Champions—making your team even stronger!​ 

  • Forgot your password

    Please follow the steps below:

    1. Go to https://www.playwith.in.th/en/Account/Login

    2. Click on "Forget Password"

    3. Input your ID and account's registered email address.

    4. Check the inbox or spam folder of your email address.

  • How does offline progress work?

    While you're offline, your heroes keep fighting enemies and collecting resources. 

    When you return, the game calculates your progress and grants rewards based on the elapsed time. 

  • What is Retrieval
    In Black Beacon, you can use 【Retrieval】 to draw the characters you want to obtain. The available card pools are as follows:

    【Mortal Wanderings】 is the permanent card pool in Black Beacon.
    【Divine Forge】 is a card pool that increases the probability of obtaining specific weapons.
    【Ancient Covenant】 is a card pool that increases the probability of obtaining specific characters.
    【Azure Wavebreaker】 and 【Holy Oath Blossoms】 is a card pool with an increased probability of obtaining specific characters.
    【Cloud and Water Separation】 and 【Under the Lattice Window】 is a card pool with an increased probability of obtaining specific weapons.​
  • How to Forfeit Mid-Game

    If you decide to quit during a match, tap the gear-shaped Settings icon inside the round indicator at the top of the screen.

    A pop-up window will appear—select Forfeit to leave the match immediately. 

  • What is Cursed Pyramid?

    Cursed Pyramid is a dungeon where you can acquire Mysterious Fiber Piece, a material for Witch Armor level up.

     

    3 dungeon keys are recharged for free a day, and additional entries are possible through watching Ads and using dungeon keys.

     

    You can clear Cursed Pyramid by eliminate incoming enemies within the time limit,

    and enemies become more powerful as the stage increases.

     

    The higher stage of dungeon privides more Mysterious Fiver Piece.

     

    You can immediately complete the cleared stage by using Exterminate.

    Please note that for Exterminate, dungeon keys are also equally spent.​ 

  • I want to know more about the Siege Battle.
    Siege battle is a guild battle content where guilds with 15 to 25 guild members can participate. 

    3 Guilds will be matched to enter a battle in 1vs1vs1 format, and the guild who acquires 20,000 Siege Points by defeating all defenses placed and occupying the bases, will win.

    The Siege Battle will proceed up to 2 times a week, and you can learn more about the schedule, battle rules, rewards and others as follows:

     ■ Main Screen → Battle → Isle of Conquest → Siege Battle → Help Icon ("?") at the bottom-left side of screen
     ■ Main Screen → Profile Picture → Help → Guild → Siege Battle
  • How do I change my Hive profile picture and nickname?
    You can customize the profile photo and nickname of your Hive account.
    Please follow the below steps to update the Hive profile.

     ① Access Summoners War
     ② Tap your profile picture on the top-left of the Sky Island → [Com2us Hive]
     ③ Tap the [Profile Edit] (portrait shaped) icon
     ④ Modify the profile photo or Hive nickname
       (*Please note that the Hive nickname is not relevant to the Summoner nickname.)​
  • I want to delete my account.

    If you wish to delete your account, you can do so directly through the in-game [Settings (gear icon)] - [Delete Account] button at the bottom of the screen.


    ■ Important Notes on Account Deletion
    1. When you delete your account, all game-related data and personal information created with that account will be deleted.
    2. Account deletion is processed immediately and cannot be canceled or restored once completed.
    3. The character name used by the deleted account cannot be reused.

    * If you wish to delete the linked platform account itself, please apply for account deletion on each platform's website.

       (For example: If you want to delete a linked Google account → apply for deletion on the Google site.) 

  • How many grades of Cards are there?

    Cards are divided into 4 grades: Normal, High, Rare, and Hero. 

  • The personality I intended for the dragon I raised did not appear.

    Most of the dragon’s personality may not appear as desired, even if the conditions are met, because it appears probabilistically.

    However, if the achieved personality does not appear even after using Lunera’s special action - Potential Personality Analysis or Moon piece, please send an inquiry to the customer center with the information below. ■ Required Information 1. Account information (Nickname or UID or Player ID. This information can be checked in the settings.) 2. Server information 

    3. Dragon’s unique name or nickname 

  • Tell me about the Tower of Infinity.

    Tower of Infinity is a mode where you fight off guardians on each floor to earn rewards. 

  • Where can I check my mail?

    Mail icon is located on the left side of the main game's screen.

     

    ※ You can store up to 100 mails, and they are kept for a maximum of 7 days.​ 

  • Banned account.

    If a violation of the operating policy or terms of service is found while using the game, the use of the account may be restricted depending on the severity.

    If you wish to appeal your case, you may do so via email within 14 days of the ban taking place.

     

    [Send a ticket] 

    Link : https://customer.withhive.com/playwith/ask/2009

     

    [Information required when sending a ticket about ban] 

    - Game: Seal: WHAT the FUN 

    - Banned account nickname/server: 

    - Appeal case: ​ 

  • How do I find my ID code?

    Click the Z-PAD icon located at the bottom right corner of your screen -> Next, Select 'Settings' represented by a cog icon -> Then, Navigate to 'Account' -> Your ID can be found under 'CS Code ID'

     

    ​​

  • I'd like to check my purchase history.

    You need to check your purchase history through the store (Google/Apple).

     

     

    [Google Play Store]

    Google Pay → 'Transaction details'

     

    [Apple App Store]

    Device Settings → Profile at the top → 'Media and Purchase Items' → 'View Accounts' → 'Purchase History'

    ※ You can also check it at the Apple Support Center.

     

    Select each purchase to view details including the order number.​ 

  • How do I exchange game mileage for Xlium?

    Game mileage can only be exchanged for Xlium in the [Chronicles Official Forum]. 

  • How can I log in?
    You can log in by following the steps below. 

    1. Apple (Sign in with Apple)
    2. Facebook (Sign in with Facebook)
    3. Start the game with Guest Account (iOS)

    You can use the service by selecting the login platforms at your convenience, and all contents will be available equally. 

     

  • How do I change costumes?

    You can change your current outfit by following these steps:

     

    1. Tap the wardrobe icon located at the bottom left corner of the screen.

    2. Tap the specific area that you want to change in the center of your screen.

    3. Tap the closet option in the screen.

    4. Choose the desired items to wear and then tap the save icon at the bottom right corner.​ 

  • 2 Stars dungeon exploration cannot be progressed.

    In order to enter 2 stars dungeon or higher, you would need a 2 stars hero or higher.​

  • How do I expand Hero Inventory?
    Main screen → [Hero] → Tap the [+] button to expand your Hero Inventory for Gold.
  • I want to cancel my payment. (Apple)
    As for App Store, purchased items need to be retrieved through Customer Support (https://customer-m.withhive.com/ask) first. 
    You may cancel your payment if you have not used the purchased items and submit your inquiry within 7 days of your purchase by filling out the required information below. 

    <Required Information> 

    1. Request: Payment cancellation 
    2. Game info: Account nickname and CS Code 
    3. Purchase receipt: Please attach a screenshot that clearly shows your purchase history in App Store. (Required) 
    * Your purchase receipt must include: product name, date, price, and Order ID. 

    * How to Check App Store Purchase History 
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed 
  • How do I access the official forum?

    Tap the [Official Forum] button at the bottom of the in-game menu!

    You can also use the [Official Forum(East, West)] or [Official Forum(Asia, Japan, Europe)] link on mobile and PC to access the forum.

     

    Only certain posts will be available as read-only when you're not logged in, and you cannot create posts or comments.

    Log in to the forum to interact with other Summoners!

  • I want to cancel my payment. (Google)
    You may cancel your payment if you have not used the purchased items within 7 days after your purchase. 
    If you meet this requirement, please fill out the required information below and submit your inquiry to Customer Support (https://customer-m.withhive.com/ask). 


    <Required Information>

    1. Request: Payment cancellation
    2. Game info: Nickname and CS Code
    3. Purchase date and price:
    4. Payment account info: Please provide your Gmail address registered on Google Play

    * How to Check your Google Account
    :Go to Google Play Store → Tap the profile icon on the right side of the search bar → Check your Gmail address under the Google logo.
  • How do I sign up and log in?

    You can link your game data to a Hive ID and Social Media accounts through Game Settings.

     

    If you have a Hive ID, you can link your game to your Hive ID using the email address registered to your Hive account.

    If you do not have a Hive ID, you can create one by tapping on the Hive Sync Account option and selecting [Sign Up] on the login page.

     

    You can also easily link your game to your Facebook, Google Play, or Apple accounts.

    If you're still playing with a guest account, make sure to sync your game and keep your data safe.

    Connecting your account ensures that you won't lose your data even if you change devices! 

  • I want to cancel my payment. (Apple)
    As for App Store, purchased items need to be retrieved through Customer Support (https://customer-m.withhive.com/ask) first.
    You may cancel your payment if you have not used the purchased items and submit your inquiry within 7 days of your purchase by filling out the required information below.

    <Required Information>

    1. Request: Payment cancellation
    2. Game info: Team name and CS Code
    3. Purchase receipt: Please attach a screenshot that clearly shows your purchase history in App Store. (Required)
    * Your purchase receipt must include: product name, date, price, and Order ID.

    * How to Check App Store Purchase History
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed
  • I want to cancel my payment. (Apple)
    You may cancel your payment if you have not used the purchased item(s) and submit your inquiry within 7 days of your purchase by filling out the required information below.

    <Required Information>

    1. Character nickname / CS Code:
    2. Purchased item:
    3. Purchase date:
    4.  A screenshot containing App Store payment receipt screen : 
     - Please attach a screenshot that clearly shows the purchase date and Order ID

    * How to Check App Store Purchase History
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account (your name) → Purchase History 
    → Tap the purchase history in question → Take and attach a screenshot with the Order ID fully shown

    * Although App Store is responsible for handling payment cancellation, we are responsible for retrieving unused items first.
    * For final purchase cancellation and refund process, please contact App Store directly for more information.​
  • What are Pets?
    Pets assist you in battle with their unique abilities.
  • How can I manage my synced connections for the game?

    You can manage your synced accounts in Game Settings.

    Keep in mind that you'll need at least one account synced at all times so that no data is lost.

    When changing your synced accounts, be sure to first sync the account you would like to use before unsyncing any accounts.

     

    Please note that your game can be synced with multiple types of Social Media accounts at a time.​ 

  • I want to cancel my payment. (Apple)
    You may cancel your payment if you have not used the purchased item(s) and submit your inquiry within 7 days of your purchase by filling out the required information below.

    < Required Information > 

    1. Request Content : Cancellation of purchase items
    2. Nickname and CS code :
    3. Name and Price of the purchased item : 
    4. A screenshot containing App Store payment receipt screen : 
    - Please attach a screenshot that clearly shows the purchase date and Order ID

    [How to Check App Store Purchase History]
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account (your name) → Purchase History 
    → Tap the purchase history in question → Take and attach a screenshot with the Order ID fully shown​
  • How can you apply Valkyrie [In effect]?

    A Valkyrie [In effect] applies as long as you have the Valkyrie.

    The more you evolve the Valkyrie, the stronger the [In effect] it gets.

     

    However, the effect does not stack with the same Valkyries.

    For example, if you have 1 [4★ Rarabell] and 1 [5★ Rarabell], only 1 [5★ Rarabell] will count towards [In effect].

    All effects of different types of Valkyries are applied. 

  • What are the requirements to use Wipeout Tickets?
    Wipeout Tickets Requirements:

    ■ Wipeout Tickets can be used in stages where specific requirements have been met.
    ■ Each stage gives you missions when it's been cleared, and you will receive 3 stars when you complete them all. Once you've achieved 3 stars, you can start using Wipeout Tickets.​
  • My payment keeps failing.
    Unfortunately, we are unable to look into the details of failed payments, as payments are processed through the market you use such as the App Store or Google Play Store.

    We recommend that you contact your market for more information.​
  • Where do I sign up for a Hive membership?

    You can only sign up for a Hive membership after you open the game and then tap [Join] within the [Hive Login] screen.

     

    Please note that you are not able to sign up for a membership through the Hive homepage.​ 

  • How do I leave and/or disband my guild?
    You can leave/disband your guild within the game when you’re playing as the character that joined/created the guild.

     ■ How to Leave/Disband Guild
      ① Start game →​ Tap on [Guild] in the middle of the screen
      ② Guild mission tab →​ Tap on the small shield icon beside the guild name
      ③ Tap on “Leave” button →​ Enter “GUILD OUT” in all capital letters 

    Please note that it is impossible to leave or disband your guild when you have requested to join or are playing a raid.​
  • I played with a guest account. I deleted my game and reinstalled it, and now my game data has been reset.
    We can help you restore your guest account ONCE when you create a new Com2uS Holdings Live ID. This is after we have verified your information.

    Please answer the questions below and contact Customer Support. We will be happy to help you. 

     ■ Required Information
      1. Guest account character name: 
      2. Character level:
      3. Equipped Fishing Rod:
      4. Equipped costume:
      5. Name of mobile device (model name) you played on:
      6. Your new Com2uS Holdings Live ID: 

     * Please do not create a character after creating a new Com2uS Holdings Live ID if you plan to use it to restore your guest account. 
     * If your personal information does not match, we will be unable to assist you. 

     ■ How to create a Com2uS Holdings Live ID 
      ① Start game
      ② Tap on the Com2uS Holdings logo in the top left corner of the title screen
      ③ Enter Com2uS Holdings Live log in screen 
      ④ Sign up
      ⑤ Submit a ticket to Customer Support with your Com2uS Holdings Live ID information​
  • What are the [Attributes]?
    Each dragon has its own attribute. You will have to use Enhance Stones according to its attribute and the stones will give different effects after upgrade.
    Since there's an attribute relation between different attributes, you can deal or receive more damage depending on the attribute.

    Additional DMG between attributes
    - [Neutral] ↔ [Neutral]: +10% DMG
    - [Fire] → [Wood]: +20% DMG | [Fire] → [Water]: -20% DMG
    - [Water] → [Fire]: +20% DMG | [Water] → [Wood]: -20% DMG
    - [Wood] → [Water]: +20% DMG | [Wood] → [Fire]: -20% DMG

    Additional DMG based on attributes can be very effective, since it's calculated from the final DMG.
    [Reinforce Attribute] can be used to increase the amount of additional DMG per attribute.
  • How do I reactivate an inactive account?

    Accounts will automatically become inactive after 1 year of inactivity (No login record for Hive or game) to protect the personal information of users. 

     

    If your account has become inactive, please submit an inquiry with the following information so we can help you recover your account.

     

    [Required]

     

    1) Hive ID

    2) E-Mail Address

    3) Game Name

    4) Game Info

       - Character name, currency owned, level, server, etc.

    5) Account Registration Info

       - DOB, phone number, country, etc.

    6) Purchase History

       - First to last purchase

    7) Device Info

    8) Agreement to Allow Account Access

    9) Do you agree to Hive's Terms and Conditions?

    10) Do you allow GAMEVIL/Com2uS access to your personal information to collect and use? (O/X)

     

    [Submitting a Customer Support Inquiry via Hive]

     

    1) Go to Customer Support (https://m.withhive.com/customer/inquire) 

    2) Write a submission either while logged in or out and tap [Send]

     

    * Note

     

    You can prevent your Hive account from turning inactive by adjusting the inactive ID settings. Please see below for instructions.

     

    1) Go to http://m.withhive.com on your mobile device

    2) Tap [Hive ID] on the top right

    3) Tap the [Gear] icon to the right of your Profile > Enter password > Tap [Next]

    4) Select "1 Year” or "Account Deletion” in the [Inactive ID Settings] at the bottom

     

     

  • What is the maximum space allowed for my Bag?

    When you create a character, you get a default Bag with 50 slots. You can spend Diamonds to expand it to max 500 slots. 

  • How do I delete my Hive account?

    < Deleting Your Hive Account >

    - Hive website (https://m.withhive.com/) > My Info on the top right > Tap Settings to the right of your profile picture (cogwheel icon) > Tap Delete Account (bottom)

     

    * Please Note:

    1. Once your Hive account is deleted, the other games linked to your account will also be deleted.

    2. Once you delete your account, there will be a waiting period of 30 days (no instant account deletion). After 30 days you may create a new account.

    3. You may recover deleted accounts within that period. However, we will not be able to assist you in instantly deleting accounts.

     

    < Recovery of Deleted Accounts >

     

    You may request to recover your deleted Hive account within the 30 day waiting period. Please submit an inquiry to Customer Support with the following information.

     

    < Requirements > 

     

    1. Hive ID : 

    2. Date of Request : 

  • I am not receiving emails at the address I have registered. What should I do?

    If you are not receiving password reset emails, your registered email address may be invalid or they may be going to spam. Please check your spam folder. You can receive mail from GAMEVIL and Hive by going into your email settings and allowing mail from @gamevil.com to be received.

     

    -If you have entered an invalid email address, please contact Customer Support, found at the bottom of this FAQ.

  • What are special Guardians?

    Some Guardians can't participate in battles and they're known as special Guardians.

    Special Guardians are required as materials to strengthen Guardians.

     

    1. Flora

    Used as Guardian Power-up material (available as 3~5★).

    The Power-up value will vary according to the grade.

     * How to acquire Flora

    Flora can be purchased in the Promotion Battle Shop and Flora is also available as the Forgotten Tower Clear Reward.

     

    2. Moria

    Used as Guardian Transcendence material (available as 5★).

     

    3. Skill Books

    Used as material to level up Guardian skills. You can use Skill Books in the Power-up Menu.

     * How to acquire Skill Books

    Skill Books can be purchased in the Promotion Battle Shop and they're also available as the Forgotten Tower Clear Reward.

     

  • How can I change my e-mail address?

    Go to the mobile Hive site (m.withhive.com) -> Tap on the Menu Button on the top-left -> Tap on Profile -> Tap on the Account Settings Button next to the profile picture -> Enter the current password -> Enter the new e-mail address, confirm and save.

     * Please make sure to enter a valid e-mail address as password reset instructions will be sent to this e-mail when you lose your password.​ 

  • I can't reset my password because I registered an e-mail address that I don't use.

    The e-mail to reset the password is only sent to the e-mail address that's registered on the account.

    Please contact the customer service center to reset your password with the following information.

     

    1. Hive ID

    2. The e-mail address you used to sign up for Hive

    3. The e-mail address you'd like to register

    4. The birth date you entered when you signed up for Hive

    5. The phone number you entered when you signed up for Hive

    6. The name of the game you last played and game info (level, game money in possession, and etc.)​ 

  • Tell me about Player Training.
    All Players can be Trained to Lv. 10, and with every level up, the Player will receive +3 stats.

    As the Player level increases, the success rate of Training will become lower.
    If you use Points to Train, you will not get back the Points used on failed attempts.
    Every attempt using Stars is guaranteed to be successful.

    The changes made to Player Skill, Grade, and Lv. during ongoing games will not be applied right away.
    However, changes made to Set Decks and Gear will be applied instantly.
  • How do I recover my lost account?

    Regarding lost accounts, contact Customer support at https://www.withhive.com/help.

    Within their locate Devilian and fill out the needed selections, make sure to let them know if it was a guest account or a Hive account.​ 

  • I lost my password and I signed up with my Facebook or Google+ account. What do I do?

    If you signed up with your Facebook or Google+ account, you can always log in by just tapping on the Facebook or Google+ icon without entering your password.

    If you're using a different Facebook or Google+ account that you used to sign up for your Hive account on your device, you need to log in with the account you used to sign up for your Hive account to log in to the game.

     

    * If you have any further questions regarding ID or game data, please send us an inquiry with the Submit a Question button. 

  • Is it worth it to add Friends?

    There are several benefits to having Friends in Nine Hearts.

     

    1. Collect Friend Points (FP) daily.

    2. Get special Items based on the number of friends you invite. 

    3. Take along a Friend's Leader ally in battle.  

  • When does Skill Points get recharged?

    1 Skill Point will be recharged every 5 minutes. You can decrease your recovery time by reaching a higher VIP Level. 

  • How do I join the Legion Battle?

    During the investigation, Legion Battle will randomly occur. Defeat the monsters within the time limit and receive rewards based on the number of the monsters defeated.

    You can play again with Rubies. Collaborate with your friends to defeat all monsters to start the Boss Raid.

    Defeating the boss will give you even more rewards! 

  • What happens after all the remaining time of the items expire in the mailbox?
    Any Items in the mailbox have an expiration date of 3 days.
    After 3 days, the item will be lost and it cannot be restored.
    Therefore, we highly encourage you to claim all of the item before it expires. 
  • Can I find this game on social media?

    You can check out our Facebook page: https://www.facebook.com/zenonia/ 

  • Will the Check-in Calendar reset every month?
    The Check-in Calendar will reset only when you successfully check in for 28 days. The calendar will not reset even when the month ends if you fail to check in for all 28 days in a month.
  • What are runes for?
    Runes are magical items that you can equip onto your monsters to help power up their Attack, or Defense! Try to equip the right runes to create the strongest monsters! 

    Attack Rune – Increases Att by a random percentage 

    Defense Rune – Increase Def by a certain percentage 


    Attack/Defense Rune – Increases either Att or Def by a random percentage, also has a chance at reaching a higher percentage than normal runes. 


    Attack Reversal Rune – Increases Att based on a percentage of Def 


    Defense Reversal Rune – Increases Def based on a percentage of Att 

     
    Reversal Rune – Increases Att or Def based on a percentage of Def (Att). Also has a chance at a higher percentage than normal runes. 
  • Can I get an item back after selling it?

    No. Once the item is sold, it is gone from your inventory. ​

  • How do I send gifts to my friends?
    Go to Shop -> Cash Shop -> Gift to send Gems to your friends. (In-app purchase)
  • What do I use the Crown Angels for?
    You can use Crown Angels instead of material Heroes when Transcending.
  • I sold my pets accidentally, can it be restored
    We are able to provide a 1-time restoration for the accidental sale of pets if you report us within 7days. If you would like to use this 1-time restoration please provide us the following information.

    1. Hive ID
    2. Animal name
    3. Date/Time of the sale
  • My golf clubs/bags/covers disappeared after combination
    Any material used in the Combination feature will be deleted after the attempt no matter if the attempt was a success or a fail.
    Please check the Combination help features for more on the success rate chances. The chances are a percentage in increased chances.
  • I Want to Summon More Champions.

    ​​To unlock more Champion slots, head to Yggdrasil and grow your Sunshine Branch!​

  • Forgot your ID

    Please follow the steps below:

    1. Go to https://www.playwith.in.th/en/Account/Login

    2. Click on "Forget ID"

    3. Input your registered email address.

    4. Check the inbox or spam folder of your email address.

     

    ■ Make sure you have registered on our website and confirmed the verification email.

  • Are there any official forums or groups for players?

    Yes! Our official updates and announcements are available on X (formerly Twitter). 

    Follow us here: [https://x.com/DarkSlayer_HA]​

  • How to perform a Retrieval
    Tap the 【Retrieval】 button on the game lobby.
    The 【Retrieval】 page is divided into eight card pools: 【Mortal Wanderings】, 【Divine Forge】, 【Ancient Covenant】, 【Azure Wavebreaker】, 【Holy Oath Blossoms】, 【Cloud and Water Separation】, 【Under the Lattice Window】, and 【Rational Muse】.


    In 【Mortal Wanderings】, the available characters include Ereshan, Logos, Viola, Nanna, and Li Chi. This is a permanent card pool.

    In 【Divine Forge】, weapons are randomly obtained. Seers can select their desired weapon in 【Target Weapon】 to increase the probability of obtaining that weapon.

    In 【Ancient Covenant】, Seers can select their desired character in 【Character Selection】 to increase the probability of obtaining that character.

    In 【Azure Wavebreaker】, the rate-up characters are Qing, Xin, Asti, and Ming. This is an event card pool, meaning these characters can only be obtained during the event period. Any changes to the available characters will be announced separately.

    In 【Holy Oath Blossoms】, the rate-up characters include Florence, Hephae, Enki, and Wushi. This is an event card pool, and these characters can only be obtained during the event period. Any changes to the characters will be announced separately.

    In 【Cloud and Water Separation】, the 100% UP weapon is "Bieyunshui", which is Qing’s exclusive 5-star weapon.

    In 【Under the Lattice Window】, the 100% UP weapon is "Oracle Stained Glass Claymore", which is Florence’s exclusive 5-star weapon.

    *Using 【Retrieval】 will consume 【Time-Seeking Keys】 and 【Lost Time Keys】, with one key consumed per use. Seers can choose to perform 【Retrieval】 once or ten times.​
  • How Are Stars Earned in Match Results?

    At the end of a match, the number of stars earned is determined by the point difference between you and your opponent. These stars, also known as Star Points, can be earned even if you lose the match. Winning by a larger margin grants additional stars.

     

    1 Star: Loss

    2 Stars: Small Victory (Point difference is less than 30%)

    3 Stars: Big Victory (Point difference is 30% or more)​ 

  • What is Frosty Tomb Garden?

    Frosty Tomb Garden is a dungeon where you can acquire material for Companion Equipment level up.

     

    3 dungeon keys are recharged for free a day, and additional entries are possible through watching Ads and using dungeon keys.

     

    You can clear Frosty Tomb Garden by defeating boss monster within the time limit,

    and boss monster becomes more powerful as the stage increases.

     

    The higher stage of dungeon provides more rewards.

     

    You can immediately complete the cleared stage by using Exterminate.

    Please note that for Exterminate, dungeon keys are also equally spent.​ 

  • I did not receive any Siege Battle Season rewards.
    Siege Battle Season rewards are credited to [guild members who joined the guild a minimum of a month (30 days) before the season end date].

    If you are planning to join a new guild, please be sure to check when the current season ends. This way, you can switch guilds in advance.
  • I am having trouble connecting to the game.

    If you experience difficulties connecting to [Dragon Village Adventure], please follow the instructions below to see if the issue can be resolved before continuing.


    [Steps to Resolve Connection Issues]
    1. Check your network environment (Wi-Fi/LTE/5G) and ensure the signal is optimized.
    2. Close any other applications except for [Dragon Village Adventure] to free up memory.

    3. Update your device's OS to the latest version to address compatibility issues. 

  • What are the differences for each Card Type?

    There are three types of Cards: Unit, Building, and Spell.

     

    Unit cards can move to an opponent's Building when placed in a line and attack directly;

     

    Building Cards can be placed on a Building and attack oncoming Units;

     

    Spells cards can attack Units and Buildings at any location.​

  • I linked my account, but when I reconnect, it starts from the beginning.

    If you have logged in with a linked account and the previous game account does not appear, you may have connected to a different server.

    Please go to [Menu] → [Settings] and then change the server to where you played before.  

    If you do not know which server it was, please send an inquiry to the customer center with your nickname information. 

  • Where can I see the heroes I've acquired?

    You can view the heroes you've acquired in the game's hero screen or in the Collection feature.

     

    To access the hero screen, go to the game's main screen and tap on the hero icon at the bottom.

     

    For the Collection, tap on the Collection icon on the left side of the main screen.

     

    Heroes that are active in the Collection are the ones you currently own, while inactive heroes are those you haven't acquired yet.​ 

  • Can I share my account?

    We do not recommend account sharing as users are responsible for any and all problems arising from account sharing. We will not be able to assist with any disputes or recoveries caused by account sharing.​

  • I keep failing the payment.

    The payment method of the Villains: Robot battle Royale is difficult to verify accurately because it is conducted through the store (Google/Apple) rather than through direct payment.

     

    If you keep failing the payment, please contact the store that you use.​ 

  • Where can I check my game mileage

    You can check when exchanging for game mileage in [Package Shop > Mileage tab]. 

  • How do I change the buildings or objects in town?

    As you progress through quests in the Magic Forest, more buildings and objects will be added to the town. Additionally, during quest progression, you will be able to select the buildings or objects that will appear in your town.

     

    If you want to change the design of buildings or objects in the town, follow these steps:

     

    1. Approach the area or object you wish to change.

    2. tap and hold until the design selection screen appears.

    3. Choose the desired design.

    4. Once you have made your selection, confirm it, and the magic power will change the design!​ 

  • How do I change my password?
    Here's how to change your Hive membership password.

     ① Run MLB 9 Innings Rivals
     ② Select [Menu] at the bottom right of the main menu
     ③ Go to [Settings] → [Account] → [My Profile]
     ④ Select Hive account settings
     ⑤ Enter your current password → [Password]

    Update your password regularly to keep your account secure!​
  • Are there no more contents after clearing the Hell Gate once?

    Hell Gate content gets reset at 00:00, and can be started in the 1st floor again.​​

  • I'd like to report a post or a comment on the official forum.

    Here's how to report posts and comments.

    Please note that you need to be logged in to make a report.

     

    ■ Post: Go below the recommend/un-recommended button → [Report]

    ■ Comment: Go to the menu next to the nickname → [Report]

     

    Thank you for helping us keep a clean community. 

  • How do I recharge AP?
    Go to main screen → Tap the Shoe icon on the upper side of the screen to recharge AP for Gems.
  • My payment keeps failing.
    Unfortunately, we are unable to look into the details of failed payments, as payments are processed through the market you use such as the App Store or Google Play Store.

    We recommend that you contact your market for more information.​
  • I want to cancel my payment. (Apple)
    As for App Store, purchased items need to be retrieved through Customer Support (https://customer-m.withhive.com/ask) first.

    You may cancel your payment if you have not used the purchased items and submit your inquiry within 7 days of your purchase by filling out the required information below.

    <Required Information> 

    1. Request: Payment cancellation
    2. Game info: Nickname and CS Code
    3. Purchased item info: 
    4. Purchase receipt: Please attach a screenshot that clearly shows your purchase history in App Store. (Required)
    * Your purchase receipt must include: product name, date, price, and Order ID.

    * How to Check App Store Purchase History
    : Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed
  • How can I manage my synced connections for the game?

    You can manage your synced accounts in Game Settings.

    Keep in mind that you'll need at least one account synced at all times so that no data is lost.

    When changing your synced accounts, be sure to first sync the account you would like to use before unsyncing any accounts.

     

    Please note that your game can be synced with multiple types of Social Media accounts at a time. 

  • My payment keeps failing.
    Unfortunately, we are unable to look into the details of failed payments, as payments are processed through the market you use such as the App Store, Google Play Store. 

    We recommend that you contact your market for more information.​
  • My payment keeps failing.
    Unfortunately, we are unable to look into the details of failed payments, as payments are processed through the market you use such as the App Store or Google Play Store.

    We recommend that you contact your market for more information.​
  • What are [Feather] and [Shiny Feather], and how can I get them?

    They are an item you can use to select and purchase an Epic or Legendary Valkyrie at the [Shop] → [General].

     

    [Feather] and [Shiny Feather] can be obtained by fusing Fairies. You can collect the accumulated Feathers from [Event Notice] → [Valkyrie Fusion].

    The no. of Feathers you can get from Fairy Fusion is as below.

     

     Fuse Tier 10 Fairy + Tier 10 Fairy 5 times: [Feather] x4 

     Fuse Shiny Tier 10 Fairy + Shiny Tier 10 Fairy 5 times: [Shiny Feather] x5 

  • What's the maximum progress level for equipment?
    After upgrading a piece of equipment to 6-stars, you can raise it to Transcend +6 by using an identical piece of equipment.
  • I can't update my game.
    If your game has not been updated automatically, please try the instructions below:
     
    [Play Store Troubleshooting]
     ① Close the game completely and open Google Play Store
     ② Tap on the logged in account in the upper right corner
     ③ Tap on [Manage apps and Devices] or [My apps & Games]
     ④ Tap See Details then proceed to update the game

    [Apple Store Troubleshooting]
     ① Close the game completely and open iOS App Store
     ② Tap on the logged in account in the upper right corner
     ③ Drag the page down and release
     ④ Proceed to update the game​
  • My payment keeps failing.

    Unfortunately, we are unable to look into the details of failed payments, as payments are processed through the market you use such as the App Store or Google Play Store.

     

    We recommend that you contact your market for more information.​ 

  • The "My Damage" stats in boss dungeon is not increasing.
    "My Damage" in boss dungeons means how much damage the boss has taken.
    When boss dungeon time is up or when the boss's HP reaches 0, the damage you inflict afterwards will not be calculated.​
  • I want to cancel my payment. (Google)
    You may cancel your payment if you have not used the purchased item(s) and submit your inquiry within 7 days of your purchase by filling out the required information below.

    <Required Information>

    1. Request: Payment cancellation
    2. Game info: Team name and CS Code
    3. Payment date and amount:
    4. Payment account info: Please provide your Gmail address registered on Google Play

    * How to Check your Google account
    - Go to Google Play Store → Tap the profile icon on the right side of the search bar → Check your Gmail address in the pop-up that appears next.​
  • Why can't I join Hive?

    You may encounter problems joining Hive if:

     

    1. Your ID or email address is already registered

    2. You have over 5 unique Hive IDs that have signed up or logged in from a single device/IP (excluding guest accounts)​​​ 

  • How do I delete friends?

    Please follow the steps outlined below.

     

     ① Start game →​ [Login]

     ② Main screen →​ [Friend List] > [Remove]

     ③ Tap on the [Remove] button with the X icon in the Friend List which is on the right side of the friend you want to delete →​ [Yes]​ 

  • Why can't I level up my Elite Dragons anymore?

    The level of dragon is limited by the player's level.

    The level limit of Elite dragons increases for every 10 levels of the player.

    Rarer dragons have higher level limit.

     

    A player must reach at least Lv. 251 to raise dragons with Lv. 1,000 or higher. In this case, [Condensed Mana] is required additionally.

     

    The player's level increases according to the maximum Stage progressed, regardless of region. 

  • How do I delete my Hive account?

    <Deleting Your Hive Account>

     

    Hive website (https://m.withhive.com/) > My Info (Top Right) > Tap Settings to the right of your profile picture (Gear Icon) > Tap Delete Account (Bottom)

     

    * Please Note:

    1. Once your Hive account is deleted, other games linked to your account will also be deleted.

    2. Once you delete your account, there will be a waiting period of 30 days (Accounts are not deleted immediately). After 30 days, you may create a new account.

    3. You may recover deleted accounts within that period. However, we will not be able to assist you in instantly deleting accounts.

     

    <Recovery of Deleted Accounts >

     

    You may request to recover your deleted Hive account within the 30 day waiting period. Please submit an inquiry to Customer Support with the following information.

     

     

    <Required> 

     

    1. Hive ID:

    2. Date of Request ​ 

  • How do I change my account from guest account to Hive account?

    You can change your guest account to a Hive account by tapping on Menu in upper right corner → System → Options → Account → Choose from Hive, Google Play or Apple Game Center, and Facebook. 

  • What is an inactive account?

    An inactive account is one that the user has not accessed for a lengthy amount of time. Logins as well as certain other functions are limited in order to protect the user’s personal information. The user may directly reactivate the account or reach out to Customer Support to recover it.

  • What are the required materials to strengthen Guardians?

    You need specific materials to Evolve and Awaken Guardians.

     

    * Evolution material: Evolution Stone and the Direction Stone that matches the Guardian

    * Awakening material: Dimension Crystals, and the Direction Stone that matches the Guardian

     

    1. Evolution Stone

    Required to Evolve Guardians. Available as the Clear Reward of Unknown Land - Evolution Stone Dungeon.

     

    2. Direction Stone

    Required to Evolve and Awaken Guardians. Available as the Clear Reward of Unknown Land - Stone Dungeon.

     

    3. Dimension Crystal

    Required to Awaken Guardians. Available as the Clear Reward of Hall of Judgment.

     

    4. Unknown Stone

    You can craft a specific Direction Stone with 10 Unknown Stones at the Craft House.

    Available as the Clear Reward of Unknown Land.​ 

  • Failed/Missing Purchases.

    If you encounter any purchases that haven't gone through, please provide the following: 

     

     Google PlayStore/iTunes AppStore.

     1. Google Wallet email address or a screenshot of the iTunes purchase history 

     2. Google Order Checkout Number for the transaction 

     3. Hive ID/Nickname 

     4. Server

     5. Purchase date and item/package name

     6. items credited or refunded?

     

     [How to find order details]

     1. Google PlayStore

     - Google Wallet site: www.google.com/wallet -> Login

     - Check for Email tied to that account and the Order Checkout Numbers

     

     2. Appstore

     - iTunes install : www.apple.com/kr/itunes -> start and login

     - Account information -> Screenshot purchase history​ 

  • When can I participate in the auction?
    Player auctions are held every 5 hours, with a 1-hour settlement and waiting period following the auction.
  • What is the goal of the game?

    Your mission is to vanquish the monsters and defeat Kave’s dark minions. By acquiring experience points and devil souls, improve your abilities and learn new skills; unleash your demon within to defeat your enemies. 

  • How can I change the Ally icon in the upper left hand corner of the territory?

    Ally icon can only be changed to another ally you own.

     

    1) Select the ally icon on the left hand corner of the Territory.

    2) Tap [Change Icon]

    3) Select image 

  • How do I find the Prestige Grade?

    Tap the Prestige icon on top left to find your Prestige Grade. Higher Prestige Grade means perks like more MAX STA!

    Complete the missions and make purchases at the Shop to acquire Prestige Grade Points! 

  • Are my Warswords being used when I play Battle Modes?
    Please note that War Swords can only be used in Stages for Adventure Mode,
    Raid, Team Battle, and Siege do not require War Swords.
  • What is Training?
    Remember you can sharpen your skills in training against a very focused and capable AI system created 
    to make you into a shooting master. You can earn rewards and increase your skill level in training so do 
    not forget you can increase your level just practicing. Training levels must be unlocked by level so keep 
    at it and you will see more of what to expect when you square off against real players. 
  • Can I reset the game data?
    Go to Settings -> Game Settings -> Reset Game to reset the game data. Please note that it is impossible to restore the game data once it's reset.
  • What is Battle Cry?

    Battle Cry is when enough damage has been done to the epic boss, at this time every one receives a buff!​

  • Can all my characters share the same expanded Inventory?

    No, each character has a separate inventory.​

  • Where can I get the character pieces?
    Character pieces are available from mini games or from the Shop.
  • Is there a difference between the EXP required to reach Lv. 30 with a 3★ Hero and a 5★ Hero?
    The required EXP to reach Lv. 30 will vary for each grade.
  • I did not receive any reward after finishing completing my quest
    If you are playing under a HUB/Hive account, please try and uninstall and re-install the game. This will fix the glitches.
    If the reward is still not provided after the reinstall, please let us know the following information.

    1. Hive ID
    2. Quest name
    3. Date/time of the issue
    4. A screenshot of the quest completed
  • I won the tour mode/world championships but I didn’t get my rewards
    Check same selection section. There will be a “Collect” button over the game mode. You can tap there to see your final rank and rewards (if any).

    If you still have issues with the rewards, let us know the following.

     1. Hive ID:
     2. the exact final rank received:
     3. the game mode:​
  • What is the Altar?
    Defeating monsters increases your Altar gauge. Once the gauge is full, an Altar will appear.

     

    Head to the Altar and defeat the powerful Altar Boss the number of times shown in the top-left corner.

    Once you’ve done that, the Final Boss will appear—stronger, tougher, and essential to defeat to progress to the next chapter.

     

    It’s a challenge, but you’ve got this—team up with your allies and take it down!​​
  • Can I share my account?

    No. It is a direct Terms of Service violation to share account login information and allow other players to access your account for any reason. Players should NEVER share, trade, or sell their account login information as it may lead to a "hacked" account and/or account actions imposed by PLAYWITH Interactive for violation of the Terms of Service, up to and possibly including permanent account closure.

     

    Be advised that there are no safe shortcuts in gaming! Sharing account information to have other players level or gain for you will almost always meet with completely unexpected results. Don't do it!

    If your friends, relatives, or colleagues wish to try any of the PLAYWITH's games, they may do so quickly by submitting a completed registration form on the Rohan or Seal Online site.

     

    Is account sharing highly discouraged by PLAYWITH?

    Yes. Most compromised accounts are typically due to account sharing. We cannot guarantee that all the people you shared your account with are trustworthy. Please be reminded that accounts that were “hacked” because of account sharing may not be eligible for restoration. That’s because the account is a responsibility of the account holder.

  • I haven’t received the package I bought, but my money got deducted.

    ​If your purchased package has not been delivered, please follow these steps:

     

    1. Check your mailbox to see if you have received the package you purchased. If not, please wait, as purchases may take some time to reflect in your account.
    2. If the package is still not received, submit a ticket through the in-game Options > Player Info/Settings > Customer Service.
    3. Provide a detailed description of the issue.
    4. Attach a screenshot of your purchase receipt, including the order date and order number, for verification.

     

    Our team will review your request and assist you accordingly.

  • What are the details of the Retrieval
    In Black Beacon, the probability of retrieval is explained in the "Details" section on the Retrieval page, including the basic rules and odds info.

    【Mortal Wanderings】: When the card pool is accessible, Seers can use Lost Time Keys to perform retrievals. For every 10 retrievals, you are guaranteed to obtain at least one 4-Star character or higher. For every 70 retrievals, you are guaranteed to obtain at least one 5-Star character.

    【Divine Forge】: When the card pool is accessible, Seers can use Lost Time Keys to perform retrievals. For every 50 retrievals, you are guaranteed to obtain at least one 5-Star weapon.

    【Ancient Covenant】: When the card pool is accessible, Seers can use Time-Seeking Keys to perform retrievals. For every 10 retrievals, you are guaranteed to obtain at least one 4-Star character or higher. For every 70 retrievals, you are guaranteed to obtain the selected 5-Star character.

    【Azure Wavebreaker】 and 【Holy Oath Blossoms】: When the card pool is accessible, Seers can use Time-Seeking Keys to perform retrievals. For every 10 retrievals, you are guaranteed to obtain at least one 4-Star character or higher. For every 70 retrievals, you are guaranteed to obtain this season's limited 5-Star character.

    【Cloud and Water Separation】 and 【Under the Lattice Window】: When the card pool is accessible, Seers can use Time-Seeking Keys to perform retrievals. For every 50 retrievals, you are guaranteed to obtain this season's limited 5-Star weapon.

    We sincerely apologize if this does not meet your expectations. We deeply value your feedback and will take it into careful consideration for future game optimizations. Thank you!​
  • What Are Sub-Skills?

    'Sub-Skills are special abilities that become available once you reach 600 Trophy points in your league. They can be used in addition to your gloves, giving you more strategic options in battle. Before a match starts, you can choose two Sub-Skills to bring with you, and each one can only be used once per match.

     

    Basic Sub-Skills:

     

    Punch

    Shuffle

    These two are always available for unlimited use. Other Sub-Skills must be acquired through purchases or earned as rewards. If you enter a match with a non-basic Sub-Skill, that Sub-Skill is consumed as soon as the match begins—whether you use it or not.

     

    If there’s a Sub-Skill you want to use before a match, tap the [+] button next to it and spend Gold to get it. Master the timing and selection of Sub-Skills to make your matches even more thrilling!​ 

  • What Can I Do at Spell Lab?

    Spell Lab is where you can grow Companions and produce various materials that will help you in the battle.

     

    You can assign Companions on each facility, and the production speed and storage capacity increases depending on the level of companion assigned.

     

    When facility's proficiency reaches certain amount, you can use Gold and facility level up materials to level up the facility.

    The amount of materials and construction time varies depending on the level of the facility.

     

    Worker assignment slots, production speed, storage capacity, and the possibility to produce higher grade materials increase depending on the level of the facility.

     

    Storage capacity and production speed can be enhanced for certain amount of time by Spell Lab Buffs,

    and it can be obtained by watching ADs or purchasing package.

     

    Each facility produce different materials.

     

    ▶ Pond

    Pond is where Companions can rest and train. Assigned Companions gain EXP.

     

    ▶ Brewery

    You can produce materials for Companion level up.

    Depending on the level of facility, you can change produced products.

    To produce higher grade material, lower grade material will be used.

     

    ▶ Furnace

    You can produce Magic Fragment, a material for Witch Weapon level up.

     

    ▶ Repair Shop

    You can produce Mysterious Fiber Piece, a material for Witch Armor level up.

     

    ▶ Library

    You can produce Mysterious Resources.

    Depending on the level of facility you can change produced products.

    You can produce materials used to change inherent abilities of Companions/Companion Equipment, and fuse Legend Witch Weapon/Armor.

     

    ▶ Alchemy

    You can produce Companion Equipments and Companion Equipment level up materials.​ 

  • I want to know more about World Guild Battle.
    World Guild Battle is a guild battle content where Guilds with 10 or more guild members can participate regardless of the server.
    You can proceed with up to 2 battles per week, and the guild that destroys opposing guild's HP more before the battle ends will win.

    Currently, guild points are given based on the 'Attack Success Rewards' according to the World Guild Battle rank. Also, 'Battle End Rewards' are given to all guild members based on whether you win or lose.You can find more detailed information and rewards through the following steps:

     ■ Main Screen → Battle → Isle of Conquest → World Guild Battle → Help Icon ("?") at the bottom-left side of screen
     ■ Main Screen → Profile Picture → Help → Guild → World Guild Battle
  • Where can I check the Cards?

    When you click the [Card] button at the bottom, you can check the currently set Deck, owned and non-owned Unit, Building, and Spell cards.

     

    You can also set one of your Cards as your Leader Card.

     


  • What can I do about duplicate payments?

    Duplicate payments can occur for various reasons, such as errors in network status or store system gliches.

    If duplicate payments are made on your account, please fill out the form below and submit it to the [Support].

    ■ Required Information

    1. Character Name:

    2. Product Name:

    3. Payment Amount:

    4. Time and date of purchase:

    5. Order number:

    6. Request: ex) Missing product or cancellation of payment, etc​ 

  • I want to know about the Spirit system.

    Spirits can participate in battle alongside the player and can be managed from the Spirit menu.

     

    Spirits can be acquired by hatching a “Spirit Orb” using a “Spirit Core.” You can merge up to 5 generations by combining Spirits of the same generation.​ 

  • How do I add friends?

    ​You can add friends using the following steps:

     

    - Go to the game's main screen.

    - Tap on the friends icon on the left side to access the friends screen.

    - Click on the add button on the left side of the friends screen.

    - Search for friends using their nickname or UID.

     

    UID can be found in the player details in the profile icon on the top left of the main screen.

    You can also add friends through recommended friends.

     

    Enjoy playing Light of the Stars with your friends!​ 

  • Please tell me how to link my account.

    Your in-game account is automatically linked to Steam account by acquiring the game and playing the steam platform. 

  • Can I create an account with someone else’s Apple, Google, or Facebook account?

    When you create an account under someone else’s Apple, Google, or Facebook account you will not be able to get help with the game account as it is registered to you.​

  • How can I change my nickname or cat's name?

    You can change your nickname or the name of your cat through the following steps:

     

    1. Tap on the arrow in the top right corner of the game.

    2. Touch the gear-shaped icon to access the settings.

    3. Look for the pencil icon next to your nickname and the cat's name.

    4. Tap on the pencil icon to modify your nickname or the cat's name.​ 

  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • What happens if I upgrade levels of city?

    After leveling up the city, you could increase the maximum receiving amounts for gold.​

  • My account for the official forum has been banned.

    You may be restricted from using the community upon violating the Community Operation Policy.

    If you'd like to file an objection regarding the restriction, please submit a 1:1 inquiry. Only the person in question has the right to access further information. 

  • The Wipeout feature isn't available even if I've cleared a stage.
    You need to clear a stage with 3 stars in order to enable Wipeout.

    * 3-star clear conditions:
    - All Heroes must survive.
    - Clear a stage within the time limit.​
  • I want to prevent unwanted purchases.
    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases: 

    ■ Google Play Store 
    1. How to Set Authentication 
    Tap the profile icon in the top right corner → Settings → Authentication → Tap "Require authentication for purchases" → Select "For all purchases through Google Play on this device" 
    * Enabling this asks the user for a password or biometric authentication each time a purchase is made from your account. 

    ■ Apple App Store 
    1. Setting up Password: This will ask for your Apple ID password each time you make a purchase. 
    2. Setting up Face ID: Settings → Face ID & Passcode - Enter your passcode once prompted → Turn on iTunes & App Store 
    * When this option is enabled, authentication is made via facial recognition instead of entering a password. 

    ■ Additional Info 
    * Please refer to each app platform's website for their own configurations.​
  • What kind of game is Summoners War: Chronicles?

    It's a summon-type RPG game based on the world of Summoners War.

     

    Unlimited choice of Monster combinations based on your playstyle!

    Strategy dungeons, party play, PvP, and other content!

    Lead your very own chronicles in Summoners War: Chronicles!

     

    Follow the links below to find out more about the adventure.

     

    [Summoners War: Chronicles Brand Site]

    [Summoners War: Chronicles Official YouTube Channel]

  • My payment keeps failing.
    Unfortunately, we are unable to look into the details of failed payments, as payments are processed through the market you use such as the App Store, Google Play Store.

    We recommend that you contact your market for more information.​
  • How can I delete my account?

    You can delete your account by following the instruction below.

     ▷ Settings → Account → [Delete] to the right of your PID

     

    Deleted game data cannot be restored.

    You cannot create a Hive account again with the same ID or email address until 14 days have passed since you deleted your account. 

  • I want to prevent unwanted purchases.
    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

    ■ Google Play Store
    1. How to Set Authentication
    Tap the profile icon in the top right corner → Settings → Authentication → Tap "Require authentication for purchases" → Select "For all purchases through Google Play on this device"
    * Enabling this asks the user for a password or biometric authentication each time a purchase is made from your account.

    ■ Apple App Store
    1. Setting up Password: This will ask for your Apple ID password each time you make a purchase.
    2. Setting up Face ID: Settings → Face ID & Passcode - Enter your passcode once prompted → Turn on iTunes & App Store
    * When this option is enabled, authentication is made via facial recognition instead of entering a password.

    ■ Additional Info
    * Please refer to each app platform's website for their own configurations.​
  • I want to prevent unwanted purchases.
    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

    ■ Google Play Store
    How to Set Authentication
    Tap the ≡ icon on the top left corner → Settings → Tap Require authentication for purchases under User controls → Select 'For all purchases through Google Play on this device'
    Enabling this asks for password or biometric authentication each time a purchase is made from your account.

    ■ Apple App Store
    1. Setting up Password: This will ask for your Apple ID's password each time you make a purchase.
    2. Setting up Face ID: Settings → Face ID & Passcode - Enter your passcode if asked → Turn on iTunes & App Store
    * When this option is enabled, authentication is made via facial recognition instead of entering a password.

    * Please refer to each app platform's website for their own configurations.​
  • How do I swap skills for different ones?
    Please refer to the following steps:

    ■ Main Menu → Skill → Tap a skill to swap → Equip → Skills are swapped.​
  • I want to prevent unwanted purchases.
    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

    ■ Google Play Store
    How to Set Authentication
    Tap the ≡ icon on the top left corner → Settings → Tap Require authentication for purchases under User controls → Select 'For all purchases through Google Play on this device'
    Enabling this asks for password or biometric authentication each time a purchase is made from your account.

    ■ Apple App Store
    1. Setting up Password: This will ask for your Apple ID's password each time you make a purchase.
    2. Setting up Face ID: Settings → Face ID & Passcode - Enter your passcode if asked → Turn on iTunes & App Store
    * When this option is enabled, authentication is made via facial recognition instead of entering a password.

    * Please refer to each app platform's website for their own configurations.​
  • What is [Shiny Tier 10 Fairy] and how you can I get one?

    [Shiny Tier 10 Fairy] has a higher chance of getting rarer Valkyries when fused.

    If you fuse two [Shiny Tier 10 Fairies], your chance to acquire an [Epic] or a [Legendary] Valkyrie increases.

     

    [Shiny Tier 10 Fairy] can be obtained in the following way.

     

       Fusing [Tier 9 Fairies]: 0.5% rate: If failed to obtain even after 100 tries, the acquisition chance during [Tier 9 Fairies] fusion increases until you get it.

       Shop purchase

       Attendance reward (7 days) 

  • What is Fever?
    Fever activates special Stats during battle for a set amount of time.

    The Fever Gauge fills up as you defeat Monsters on the field, and you can use Fever when your Fever Gauge is full.
  • How do I Craft?
    You need Marks and Essences, which can be obtained from Boss Annihilation, to craft Relics and crafting materials.
  • I want to cancel my payment. (Apple)
    You may cancel your payment if you have not used the purchased item(s) and submit your inquiry within 7 days of your purchase by filling out the required information below.

    <Required Information>

    1. Request: Payment cancellation
    2. Game info: Team name and CS Code
    3. Purchase receipt: Please attach a screenshot that clearly shows your purchase history in App Store. (Required)
    * Your purchase receipt must include: product name, date, price, and Order ID.

    * How to Check App Store Purchase History
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

    * Although App Store is responsible for handling payment cancellation, we are responsible for retrieving unused items first.
    * For final purchase cancellation and refund process, please contact App Store directly for more information.​
  • I registered with an email I don't use and now I can't find my Hive password. What do I do?

    We can help you recover your password by changing your registered email. Before that, we must confirm some information before we can help you.

    In order to recover your password, please answer the questions below and resubmit your ticket through Customer Support.

    We will then be able to assist you as soon as possible.

     

    <Required Information>

    1) Hive ID: 

    2) E-mail address: 

    3) Game title: 

    4) Game info: 

    - Character nickname, owned currency, level, server, etc.

    5) Account registration information: 

    - Date of birth, contact info, country, etc.

    6) Purchase history: 

    - First and last purchase history 

    7) Smartphone information: 

    8) Your Top 3 requested e-mail changes

     

    * If your new email address is already registered with Hive under a different account, it cannot be used as your new email address.

     

    Customer Service will contact you after changing your registered email.

     

    If you wish to change your password, please refer to [How do I change my Hive password?] in the FAQ.​ 

  • I sold an item by mistake. Can you restore it?
    We will be able to help you with restoring your items once per account after you have submitted a ticket within 7 days of selling the item(s). 
    We will send you identical item(s) with identical enhancements. 

    Please answer the questions below and contact Customer Support. We will be happy to help you.

     ■ Required Information
      1. Character nickname:
      2. Date you sold the item(s):
      3. The name and amount of the item(s) you sold:​
  • How do I log in with Facebook?
    Please follow the steps outlined below. 

     ① Start game
     ② Tap on [Login] in the upper left corner of the screen
     ③ Tap on [Login] next to the Facebook logo
     ④ Enter your Facebook account information and tap on [Login]​
  • What is [Condensed Mana] and how can I get it?

    [Condensed Mana] is used to raise a dragon's level by more than 1,000.

     

    You can obtain it from Stage 2,500, and after every 100 levels.

    You can only obtain it once per reward point.

    (Even if you go back to stage 2,500 after passing it, you will not get it again.)

     

    However, if you [Return], you can obtain it again. 

  • How do I link accounts?

    You can log into Elune using your Hive membership or Facebook account. You may also log in through Google or the Apple Game Center, depending on your OS.

     

    In order to prevent irrecoverable data loss from a guest account, users are recommended to create and link a Hive membership account to the game.

     

    [Verify Linked Account(s): Settings (Top Right) → Verify check mark next to Hive, Google, Apple Game Center, or Facebook]

    [Linking Account(s): Settings (Top Right) → Tap Hive, Google, Apple Game Center, or Facebook to link]​ 

  • How do I join Hive Membership?

    You can join Hive Membership by running the game, tapping on the [Sign Up] button and verifying your email.

     

    ※ Hive Membership can only be done in-game, and you must verify your email address.​ 

  • How do I link accounts?

    You can log into Royal Blood using your Hive membership or Facebook accounts. You may also log in through Google or the Apple Game Center, depending on the OS you use. 

     

    In order to prevent irrecoverable data loss from a guest account, users are recommended to create and link a Hive membership account to the game.

     

    [Verify Linked Account(s) : Settings to the top right → Verify check mark next to Hive, Google, Apple Game Center, or Facebook]

    [Linking Account(s) : Settings to the top right → Tap Hive, Google, Apple Game Center, or Facebook to link]

  • How do I restore an inactive account?

    Hive Login>Tap [Reactivate Inactive ID]. 

    If you have forgotten the password to an inactive account, you will be unable to reactivate it. Please contact Customer Support and submit an inquiry.

  • I can't see the dungeon in the main lobby.

    You need to drag your finger down in the main lobby to change the screen and view the Adventure and Dungeon contents.

     

  • I downloaded games to get in-game credits but I did not receive anything.

    Please check the "?" icon on the offer page for more details on the requirements. Rewards will be sent to the mailbox in the game.

     

     Following cases will not give rewards:

     - Game was not downloaded, installed, and tutorial completed

     - Game was already installed but deleted and installed again.

     - Without going through the Free Credits or Banner, downloaded, installed and played the game.

     - Game was installed, played 24 hours after the Banner or Free Credits section was clicked.

     

     If you still have questions, let us know:

     

     1. Hive ID / Nickname

     2. Did you go through the Banner AD or Free Credits section?

     3. Date completed

     4. Rewards details​ 

  • What are the resources and what do they do?

    Souls are character bound which are used for Devilstone Evolution, Devilian skill enhancements, etc.

    Crystals are character bound which can be used for equipment upgrades.​ 

  • Can I acquire different rewards from each building of the Territory?

    There are different rewards available at each building of the Territory as seen below.

     

    Manor: Crystals

    Inn: Gold

    Barracks: EXP Potions

    Blacksmith: Items

    Royal Academy: Royal Coins

     

    The number of rewards available also differ per building. Buildings can be leveled up through expansion. 

  • How do I acquire the Mask?

    Clear the stage and you'll receive a Soulstone at a random chance. Collect the number of Soulstones to activate the Mask and equip it!

    There are different Soulstones available in each area. You can use Soulstones to enhance the Mask you already have. 

  • What's the difference between Special Summon and Premium Summon?
    [Green Crystals] can be used for [Special Summon].
    One of the following can be applied when acquiring a unit:
    Rare (Stat enhance), Rare (Gems), Giant, Attribute enhance, Stat enhance

    Unit with the [Rare] attributes will have a stronger ability than the standard unit.
    If [Rare Gem] is applied, various effects can be activated through [Gem Combine].
  • How can I transfer my game data if I'm playing with a guest account and change the device or reinstall the game?
    If you didn't log in with a Hive account and want to transfer your game data due to a device change or a reinstallment, sign up for a Hive account within 7 days and contact our [Customer Support] by visiting http://www.withhive.com/help/inquire with the following information.

    1. Guest ID Nickname
    2. Your Hive ID
    3. Game Level
    4. Last Login Date
  • What is Epic Boss?

    Epic Boss is a once a week event where the whole server attacks one big boss for rewards. To reach the boss you must clear out his soldiers and guards.​

  • What is GS (Gear Score?)

    GS is a numerical value indicating the performance statistic of a champion’s gear.​

  • I’m receiving Xingcode error message, What do I do?

    Please try Turning Off any rooting applications on your device, and try again. You can turn off the apps from Settings - Applications on the device.

    Please be advised that below macros/apps are producing the xingcode error. Please remove the programs.

    ·  Hero/Hiro Macro, Frep, RepetiTouch, The Toucher, Auto Touch, SMacro, Auto Clicke

    Please refer to our forum post as below.

    http://m.gamevilusa.com/forums/showthread.php?192404-Troubleshooting-XIGNCODE3

    If you are not using rooted device but receiving the message, please contact Customer Support.

      

  • Can I sell my items?
    Tap on your Bag (on the bottom of the main menu) and tap on the Costume Tab to sell your items.
  • Where can I get the equipment that suits the traits?
    Certain equipment with specific sockets will drop with higher chances in some areas. The equipment of the highest grade is available from the Ancient Fortress.
  • I cannot complete the quests in the game.
    If you cannot complete your quest even when all the conditions are met please provide us the following information.

    1. Hive ID
    2. Quest name
    3. Date/time of the issue
  • My round score is better than the higher ranked user
    The tour mode rankings depend on Tour Points and not round scores.
    The Tour Points depends on many different factors like points within the round, how many attempts, other user’s rankings, rounds played, etc.
  • What is Yggdrasil?
    Yggdrasil boosts the stats of all your allies—Summoners, Champions, and Minions.

    You can also view the level-based effects of your Moonlight Branch and Sunshine Branch in the Yggdrasil Effects tab.
    The Yggdrasil Stem grows up to your Account Level, and the Stem level becomes the maximum level for the Moonlight and Sunshine Branches.
    Level up step by step and enjoy the sense of progress. (◦'⌣'◦)

    You’ll need Gold, Moonlight Marbles, and Sunshine Marbles to level them up—so be sure to have some ready.​
  • Why was I charged more than the listed price?

    The final amount may be higher due to additional charges. Please check your receipt for details. Possible reasons include:

    1. Taxes – Some regions apply taxes based on local regulations.
    2. Currency Conversion Fees – Your payment provider may charge extra for currency exchange.
    3. Service Fees – Certain payment methods may include additional processing fees.

    For further clarification, please contact your payment provider or the app store support.​ 

  • I want to change my Summoner Name.
    You can change your Summoner Name for free.
    However, you can only change it once every 24 hours.

     ① Run Summoners War: Rush
     ② Tap [Profile] at the top left of the main screen
     ③ [Change Name] → Enter Summoner Name
         (Special characters, spaces, and restricted words cannot be used.)​
  • How to check the retrieval record of the Retrieval

    In Black Beacon, Seers can view the retrieval records of 【Characters】 and 【Weapons】 by following these steps:

     

    Tap on 【Retrieval】 on the main game page.

    On the 【Retrieval】 page, the records will vary based on different card pools.

    In the card pool page you want to query, tap on 【Details】 at the bottom center.

    On the 【Details】 page, tap on 【Retrieval Records】 on the left side.

    The 【Retrieval Records】 page will display the characters and weapons you have obtained in the past 90 days.

     

    *Please note that this record can only show the most recent 300 records from the past 90 days. Records beyond this limit cannot be queried.​ 

  • Why Did My Sub-Skill Disappear Without Being Used?

    If you selected a Sub-Skill before the match, it will be consumed regardless of whether you used it during the match.

     

    However, if your Sub-Skill disappeared even though you did not select one before entering the match, please contact Customer Support for assistance.​ 

  • What is Mastery?

    Mastery enhances your ATK CP and DEF CP by using Remnant of Magic.

     

    You can acquire Remnant of Magic from Witch level up.

    The amount if Remnant of Magic required for mastery level up differs for each stats and level.​ 

  • I want to know more about Monster Subjugation.
    Each guild can start the Monster Subjugation every week at any time you want!

    Monster Subjugation consists of 1st Round of Monster Wave Battles and 2nd Round of King Slime Battle, and will last for 24 hours per round - 48 hours in total.

    The battle will end automatically afterwards, and rewards for each round will be credited based on the waves cleared and the damage dealt on King Slime.
  • How do I Level Up my Cards?

    When you click or tap on the [Information] button after selecting a Card, the detailed information for the Card will appear.

     

    Then you can Level Up by clicking or tapping on the [Level Up] button at the bottom.

     

     

  • How can I log in?

    You can log in by using Google account and access Friends Match: Tower Defense.

    All contents will be available after signing with Google at the initial login.​ 

  • I did not receive item(s).

    When you acquire items through events or store purchases, the items are sent by mail or directly sent into your Inventory.

    If you can’t find the item you acquired in the mail, please go to [Menu] → [Inventory] to check the acquired item.  

    If you can’t find the item in the [Inventory], please send an inquiry to the customer center. 

  • How many hours worth of idle rewards can be accumulated?

    Rewards accumulate while you are offline for up to a total of 24 hours. 

  • How do I resolve payment failures?

    In Light of the Stars, payments for products are processed through each store's market, making it difficult to pinpoint the exact reason for payment failures.

    If you experience payment failures, please refer to the following steps:

    [Resolving Payment Failures]
    If it's an issue with your store account, contact the store:
    - Google Play Store (Android): 1-855-466-4438
    - Apple App Store (iOS): 1-800-275-2273
  • I want to log in with a different account.

    Your in-game account is linked to your Steam account, in order to access a different account you will need to log in with another Steam account. 

  • Can I request my account be deleted?

    Yes, you can but do keep in mind that it will be permanent and we will not be able to recover the account once it has been deleted. To delete your account:


    Navigate to your Z-Pad -> Settings -> Account -> Withdraw Account

    You will have up to 7 days to log back in to cancel the request. 

     

    ​

  • How can i delete my game account?
    You can delete your game account by selecting the Delete Account button in the Settings Menu.

    Touch 'Side Menu' → 'Settings' → Accounts Tab → Delete Account


    ※ All data will be deleted after the account is deleted, and recovery is not possible. Please use it carefully.​

     

  • How do I submit an inquiry?

    If you have any questions while using the game, you can submit them through the in-game FAQ. 

    After checking the question in the FAQ, if it is not resolved, please submit an inquiry through the method below. 

     

    [How to submit an inquiry] 

    * How to apply: Menu button (≡) at the top right → Click the [gear] shape → Account → Customer Center → FAQ → Check related information → Click [Contact Us] at the bottom and submit​ 

  • Can I change the account?

    You can change the account through 'Log Out' function at 'settings' in-game.

     

    ■ Method of changing account

    - [☰] button at the bottom left of the game screen > [Settings] > [ACCOUNT] > Click [Log Out]

     

    But, the character information you used is stored in the linked account so, if you log-in with new account, please refer to that new chararcter will be created not the existing one. ​ 

  • I want to mute the sound effects or background music.

    If you don't want to listen to sound effects or background music, you can adjust the settings in the game.

     

    1. Tap on the arrow in the top right corner in the main screen.

    2. Touch the gear-shaped button to access the game settings.

    3. You can toggle the sound effects and background music on or off.

     

    During gameplay, you can also press the pause button in the top right corner to access the pause menu, where you can toggle the sound effects and background music on or off.​ 

  • I have a Hive ID. Do I still have to sign up for Hive membership?
    If you already have a Hive ID, you can log in to Hive membership with the registered email address.
    Try using the [Find Hive ID with email] button on the login page if you forgot your email address.
    You can also sign up for a new account.

    If you're still playing as a guest, please sync your account to protect your valuable data.
    Your data will be kept safe even if you change your device.​
  • Would like to upgrade a hero.

    You would need Warrior’s Token to upgrade hero. Tokens can be found in the daily dungeons. ​

  • A post I wrote on the official forum has been deleted.

    To maintain a healthy environment in our community, posts that require action are managed in accordance with the Community Operations Policy.

    Please understand that deleted posts cannot be restored.

    If you believe a post that does not violate the community operation policy has been deleted, you can file an objection through the 1:1 inquiry. 

  • What is Summon Level?
    Summon Level increases when the Summon Points accrued from Premium Summon reach certain milestones.
    The higher the Summon Level, the better the chance of summoning higher grade Heroes.

    In addition, some items at [Shop] → [Mileage Shop] are enabled depending on your Summon Level.​
  • What devices can I use?

    You can play the game on Android and iOS devices as well as on PC (Crossplay Launcher, Steam, Google Play Games on PC).

  • I want to prevent unwanted purchases.
    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

    ■ Google Play Store
    1. How to Set Authentication
    Tap the profile icon on the right side of the search bar → Tap Settings → Authentication → Tap Require authentication for purchases → Select "For all purchases through Google Play on this device"
    * Enabling this asks the user for a password or biometric authentication each time a purchase is made from your account. 

    ■ Apple App Store 
    1. Setting up Password: This will ask for your Apple ID password each time you make a purchase.
    2. Setting up Face ID: Settings → Face ID & Passcode → Enter your passcode once prompted → Turn on iTunes & App Store
    * When this option is enabled, authentication is made via facial recognition instead of entering a password.

    ■ Additional Info
    * Please refer to each app platform's website for their own configurations.​
  • How do I change my team name?
    You can change your team name by following the steps below:

    * Lobby -> Select My Info in the top left corner (country and team name icon) → My Info → Select and edit your team name found in the Basic Info section 

    * You may change your team name once for free. Any attempts afterward will cost currency.​
  • The price of the item is different from the actual charge.
    Paid items in Chromatic Souls : AFK Raid are sold according to App Store and Google Play policies.
    Please understand that prices may be different as currencies are affected by exchange rate, and final prices are charged according to the exchange rate at the time of purchase.

    For more information, please contact the app platform you are using.​
  • What is [Shiny Family Fairy]?

    You can fuse them with [Shiny Family Fairy] of the same family and it will increase the chance to obtain an Epic or Legendary Valkyrie of the same family.

     

    They are available from the Shop and there are four types: Sun, Moon, Star, and Flower. 

  • Do I get Costume effects only when I equip them?
    Costume effects are applied as soon as you obtain them. You don't need to wear them in order to receive their effects.
    However, Costume Cabinet effects take effect only when you've purchased a Costume Cabinet and own the corresponding Costumes for those effects.​
  • The price of the item is different from the actual charge.
    Paid items in Eternal Saga are sold according to App Store and Google Play policies.
    Please understand that prices may be different as currencies are affected by exchange rate, and final prices are charged according to the exchange rate at the time of purchase.

    For more information, please contact the app platform you are using.​
  • How do I obtain Pets?

    When defeating monsters on the field, you'll sometimes come across monsters without masters at a low chance. You can turn these monsters into your own Pets by catching them with Nooses. 

  • How many types of Relics are there?
    There are 2 types of Relics: Common / Special 

    ■ Common Relic: Increases common stats. There are 5 grades of Common Relics.
    ■ Special Relic: Increases stats for all heroes of a specific class or type. Your hero must be a specific class/type to equip this Relic. Special Relics are Grade 5 Relics.​
  • I want to prevent unwanted purchases. (Google)
    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

    ■ Google Play Store
    How to Set Authentication
    Tap the ≡ icon on the top left corner → Settings → Tap Require authentication for purchases under User controls → Select 'For all purchases through Google Play on this device'
    Enabling this asks asks the user for a password or biometric authentication each time a purchase is made from your account.

    ■ Apple App Store
    1. Setting up Password: This will ask for your Apple ID password each time you make a purchase.
    2. Setting up Face ID: Settings → Face ID & Passcode - Enter your passcode if asked → Turn on iTunes & App Store
    * When this option is enabled, authentication is made via facial recognition instead of entering a password.

    * Please refer to each app platform's website for their own configurations.​
  • How do I change my Hive password?

    You can change your Hive password by following the steps below.

     

    [How to Change Your Password If You Have Verified Your Email]

     

    1) Open Chromatic Souls

    2) Tap the gear icon at the top right side of the lobby screen → Tap [Info] → Tap Hive

    3) Tap on [Password Modification] at the bottom

    4) Check and enter the OTP verification code sent to your registered email

    5) Enter your old password once and new password twice, then tap [Save]

     

    [How to Change Your Password If You Have Not Verified Your Email]

     

    1) Open Chromatic Souls

    2) Tap the gear icon at the top right side of the lobby screen → Tap [Info] → Tap Hive

    3) Tap on [Password Modification] at the bottom

    4) Enter your old password once and new password twice, then tap [Save]

     

     

    * Your password must include uppercase or lowercase English characters, numbers, and special characters. It also must be longer than 8 letters.

     

    * We recommend that you follow the "email verification" process in order to protect your account and privacy.​ 

  • I want to report an account that’s using an illegal program.
    If you suspect that someone is using illegal programs, please fill out the required information below and submit your inquiry. We will then investigate the issue and take appropriate action.

     ■ Required Information
      1. Account info suspected of illegal program use:
      2. Mode illegal programs were possibly used on: 
      3. Screenshot describing the use of illegal program (Please attach a file): 

    Please note that we are constantly monitoring the game through our internal system in order to detect illegal programs. We will be sure to do our best to provide players with a better game environment.​
  • What if I lose my Facebook account and cannot log in?
    If you have linked your game account to your Facebook account, but lost your Facebook account after, we can help you unlink from Facebook and log in with your Com2uS Holdings Live ID.

    However, in order to do so, we will need little bit more detailed personal information in order to unlink your Facebook account. 

    Please answer the questions below and contact Customer Support. We will be happy to help you.  

     ■ Required Information
      1. Character nickname you want to restore: 
      2. Character level:
      3. Linked Com2uS Holdings Live ID: 

     * If you do not have a Com2uS Holdings Live ID linked to your account, please create a new Com2uS Holdings Live ID. 
     * Please DO NOT create a new character on your Com2uS Holdings Live ID that you want to link to.
     * Please include the new Com2uS Holdings Live ID information on your ticket.​​
  • How do I upgrade my dragon?
    Tap the Dragon list → select Elite tab → select the dragon you wish to upgrade → scroll down and you'll find an Upgrade button.
    When it is possible to upgrade a dragon, you can also move to the Upgrade by tapping "Dragon can be upgraded."

    In order to upgrade, you need Enhance Stones according to each attribute.
    Enhance Stones can be obtained at the time of Return. Depending on the world you're in, you can acquire more Enhance Stones of a specific attribute.
    The amount of return reward increases according to the Stage at the time of return. Higher stages will give greater rewards.
  • I'd like to link a different link account.

    If you have linked only a Google account, you can link an additional account and unlink your current Google account. You can also choose to link a new Google account as well.

     

    [Linking Google Accounts]

     

    1. Link a different platform account (other than Google)

    2. Unlink Google account

    3. Link different Google account​ 

  • Why can't I join Hive?

    You will encounter problems joining Hive Membership if...

     

    1. Your ID or email address is already registered

    → You cannot use the same email address to sign up for Hive Membership twice. Please use a new email address.

     

    2. You have over 5 unique Hive IDs that signed up or logged in from a single device / IP (excluding guest accounts)​

    → You can only create max 5 Hive accounts from one device.

    → If you want to create more accounts, please delete your existing Hive accounts first. (Account deletion will be completed after a 30-day waiting period)​ 

  • I would like to delete my HEIR OF LIGHT account.

    You can delete your HEIR OF LIGHT account in-game, but please keep in mind that once an account is deleted, it cannot be restored. 

     

    Tap the cogwheel (Settings) icon on the top right in-game -> Tap the Account tab and tap “Delete account” on the bottom left

     

    *You will not be able to recover the account once it is deleted.

    *The Crusade name of the deleted account will be unavailable for use.

  • Do I need to clear all difficulties for the Adventure?

    There are 3 difficulty levels for the adventure (Normal, Hard, Hell).

    You can move on to the next difficulty of the chapter as long as you clear the chapter, even if you don't clear all chapters of the difficulty.

    Ex)

    Clear Ch. 1 (Normal) -> Clear Ch. 1 (Hard) -> You can move on to Ch. 1 (Hell).

    Or, you can clear chapters in the order of Ch. 1 (Normal) -> Clear Ch. 2 (Normal), as well!​ 

  • Unable to log in with Hive (Android Device)
    Please confirm that your "Android System WebView" is updated.
    Please search for the application in the Google Play Store and update it to the latest version. If this does not resolve this issue please contact us again.
    Thank you for your patience and cooperation.  
  • Account has been restricted message.

    Please note that all accounts are verified according with our terms and services before any block is placed on an account. Cheating is taken seriously so any accounts that have broken the terms and services will never be unblocked. 

    The reason/duration of the block will be stated on the block message when starting the game. If you still have questions, tap on the Submit a Question button with the following:

     

     1. Hive ID/Nickname

     2. Server 

     3. Block Reason

     

     ■ Hive Terms and Services (http://terms.withhive.com/terms/policy/view/M14)​ 

  • What is the currency the game uses?

    Gems are account bound which can be used to purchase goods from the shop or for game progression.

    Ally points are account bound which can be used for purchasing equipment tickets and stamina from the shop.

    Gold is character bound which can be used for enhancing equipment, fusing, upgrade, etc.​ 

  • What is the Tresure Chest in the upper right hand corner in Explore?

    You can earn additional rewards from the Treasure Chest by clearing all stages in the region with ★★★. 

    Ally Fragments, Crystals, or Gold are available. 

  • What's the purpose of the Mask?

    Aside from changes in appearance, you can also acquire stat bonuses unique to each Mask.

    Each Mask has its unique options, so choose your Mask wisely! You need Soulstones to enhance the Mask. 

  • 'Research' isn't working. (What are 'Prerequisites?')

    You can perform a Research on various abilities. However, previous research must be completed to begin a new one.

     

    If you can't begin a [Research] by tapping the button, please check whether the requirements have been met.  

  • What are the mines for?

    If you purchase mines, they produce items every set number of hours. You can own up to 7 mines.​

  • Link guest account to Hive account

    To create Hive account, please follow these steps:

    - Login the game, click the icon "Setting game" on the right top of the Home

    - Click "Login", and then enter the email used to register game or ID you like and create the password. Note: the password of Hive account must satisfy 3 conditions: capital letter, number and special letter, ex: @

    - Click Join and continue follow the guideline 

  • I get a message that says my device is not supported and I can't download or install the game.
    Here is the list of unsupported devices for Action Puzzle Town.

    [Android]
    - Devices with the OS below v4.0.2 / resolution below 320x240

    [iOS]
    - iPhone 3GS, iPad (2010), iPhone4, iPod touch, iPad 2, iPhone4S, iPad (new), and iPad mini
  • How can I get FP?
    You'll earn FP when your friend uses your Hero in a battle or when you use your friend's Hero in a battle. You'll also earn FP when your friends enter your Secret Dungeon.
  • Pet combinations/recipes
    We won't be able to provide recipes for any pets as that is part of the challenge in the game. Please check out friend's villages and then their pet collection for some recipes and also check out our Facebook page and forum as well.
  • I have the VIP membership, but I don’t get any premium box coupons.
    The VIP membership comes with some rewards that are given daily when logging in.
    Only the items listed in the description are given and there are no premium box coupons given daily for having the VIP membership.
  • What Are Challenges?
    Gold, Moonlight Marbles, and Sunshine Marbles are available to acquire.

    Use Moonlight Marbles and Sunshine Marbles in [Yggdrasil], so make the most of it!

     

    With each Chapter you clear, a new opportunity unfolds. As the difficulty level rises, various debuffs will be triggered, so make sure to stay alert.​​
  • Why did my payment fail?

    Payment failures may occur for several reasons. Please check the following:

     

    1. Insufficient Balance – Ensure you have enough funds in your account.

    2. Incorrect Payment Details – Verify that your card or payment information is entered correctly.

    3. Payment Provider Issues – Temporary issues with your bank or payment service may cause delays.

    4. Region or Payment Restrictions – Some payment methods may not be supported in certain regions.

     

    If the issue persists, please contact your payment provider or the app store support for further assistance.​​ 

  • Tell me about Daily Dungeons.
    Daily dungeons are divided into [Gold Dungeon], [Monster EXP Dungeon], [Relic Piece Dungeon], [Summoner Token Dungeon], and [Critter EXP Dungeon]. Dungeons are unlocked based on your Guide Mission progress.

    You can obtain useful materials such as Gold, Monster EXP, and Breakthrough Stones from the respective dungeons.
    More rewards can be obtained from higher floors.​
  • What are 4-Star and 5-Star Character

    The characters in Black Beacon are divided into two tiers as follows:

     

    【4-Star】 corresponds to the 【Epic】 tier.

    【5-Star】 corresponds to the 【Legendary】 tier.​ 

  • Why Can Each Sub-Skill Be Used Only Once Per Match?

    Even if you have multiple copies of a selected Sub-Skill, the basic rule is that each Sub-Skill can only be used once per match. 

  • What is Astrology?

    You can acquire various stats from Astrology.

     

    Star Fragment is required to level up Astrology.

    You can acquire Star Fragment from Witch Grade Promotion, Companion Promotion, reaching Witch Weapon/Armor Max Lv.

     

    Each Astrology provides unique stats,

    and the next grade will be unlocked when reaching certain Total Level.

     

    You can always reset Astrology, and when reset used Star Fragment will be returned.

     

    You can check all effects acquired by Astrology at [Research] > [Astrology] > [See all effects].​ 

  • I want to know more about the Tartarus' Labyrinth.
    You can explore Tartarus' Labyrinth for 2 weeks, and the grade of the reward will change based on the time it took for your guild to find Tartarus and defeat it.
    Please try clearing various stages in the Labyrinth, unlock adjacent stages, and work together with your guild members to locate Tartarus!

    You can find more details on the battle rules and the rewards from below.

     ■ Main Screen → Battle → Tartarus' Labyrinth → Help Icon ("?") at the bottom-left side of screen
     ■ Main Screen → Profile Picture → Help → Guild → Tartarus' Labyrinth​
  • I want to turn push notifications on or off.

    If you wish to enable or disable push notifications in the game, you can adjust the notification settings using the method below:


    1. Go to the [Settings (gear icon)] menu within the game.

    2. In the Notification Settings, change the reception settings for [All Notifications / Notice Notifications / Night Notice Notifications / Game Notifications]. 

  • What is Card Mastery?

    Card Mastery can be checked from Account Level 4 or higher by clicking or tapping on the [Mastery] button at the bottom right of the [Card] page.

     

    You can check the Mastery Level Up conditions for each Card, and receive rewards when the conditions are met.

     

     

  • I don’t know where the Egg Box is.

    If you purchase an Egg Box through Evria or other purchases, unlike the dragon eggs obtained from adventures, it moves to the Egg Box in your Inventory.

    You can check the Egg Box in your Inventory by going to [Menu] → [Inventory] → [Egg Box]. TIP 1. Eggs in the Egg Box do not grow. After opening the Egg Box, the egg moves to the dragon screen and starts to grow.  

    TIP 2. The Egg Box can be exchanged and sold through the Trade. However, if you open the Egg Box or use all the available trade times, trading becomes impossible. 

  • (Purchase History, Check Receipt) I want to check my purchase history.

    ​This is how you can check your purchase history for each store.

    > Google Play Store (Android OS) 1. Connect to the Google Transaction Center 2. Select [Purchase History] to check your Google Play Store’s purchase history. 3. You can select each item to check its receipt. * [Link to Google Wallet] > Apple App Store (iOS) 1. Go to the [Settings] menu of your device and tap on Account Info. 2. Select [View Account] from the [Media and Purchases] menu. 3. Check by selecting [Purchase History]. > Check Receipt (iOS) 1. Log in to Apple Care from your PC. : http://reportaproblem.apple.com 2. Go to recent purchases → Check purchase history and take a screenshot. 

    * Purchase history help : https://support.apple.com/en-us/118212

  • I want to cancel the payment. (Google/Apple)

    If you wish to cancel a payment or request a refund for a purchased item,

     

    Please provide all the details below and submit a 1:1 inquiry:

     

    ● For Android,

    1. Payment Account Information: (Google Play Store Account: gmail-id@gmail.com)

    2 .UID:

    3. Payment Date/Time:

    4. Payment Amount:

    5. Request Details: (Item delivery, Payment cancellation)

     

    * You can check your Google account through the Play Store menu > Account.

     

    Cancellation is only possible if the inquiry is made within 7 days after payment or if the item has not been used.

     

    ● For Apple,

    1. Store Used: Apple App Store

    2. UID:

    3. Payment Date/Time:

    4. Payment Amount:

    5. Request Details: Payment cancellation

    6. Attach a screenshot of the iTunes payment history showing the order number (mandatory)

     

    ● How to Submit a 1:1 Inquiry

    Access the game > Settings (Gear Icon) > Customer Center > 1:1 Inquiry

     

    Cancellation is only possible if the inquiry is made within 7 days after payment or if the item has not been used.​ 

  • I can't find the reveiw that I posted in Google Play Store.

    There is a 24 hour delay between the time that the review is written to the time that it is posted.

    Even if your review doesn't appear right away, your comments have been submitted so please check again after 24 hours! 

  • How can i use the event coupon?

    Coupons are available through the 'Coupon Exchange'.

     

     

    [Web coupon exchange]

    Coupon Exchange [Shortcut] → Enter CS CODE and Coupon Code

     

    [In-game coupon exchange] (For Android only)

    Touch 'Side Menu' → 'Settings' → Accounts Tab → Coupon Exchange → Enter CS CODE and Coupon Code​ 

  • I cannot pay for the product.

    If you cannot pay for a product, it usually happens temporarily. 

    In this case, please try again after reconnecting the game or checking your network connection. 

    If the same issue continues to occur, please fill in the detailed information and make a 1:1 inquiry.

     

    [Information Needed to Be Confirmed]

    Error code number - Error product name - Error occurrence date and time​ 

  • How can I use Customer Service?

    'The way to use GODS RAID's customer service is as follows. 

     

    - [☰] button at the bottom left of the game screen > [Settings] > [ACCOUNT] > Click [1:1 Inquiry]

     

    ※ Customer Services are available 24 hours. 

    ※ We inform you that we try our best to process the inquiries received within 3 business days.

     

    However, some delays may happen if there are high numbers of inquiries. ​ 

  • I want to check my purchase history.
    Here's how for each market.

    ■ Google Play Store: Google Pay → [Activity]

    ■ Apple App Store
     1. Device Settings → Profile on top
     2. [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support.

    You can select each purchase to check the detailed info such as the order number.​
  • I want to mute the sound effects or background music.

    If you don't want to listen to sound effects or background music, you can adjust the settings in the game.

     

    1. Tap on the arrow in the top right corner in the main screen.

    2. Touch the gear-shaped button to access the game settings.

    3. You can toggle the sound effects and background music on or off.

     

    During gameplay, you can also press the pause button in the top right corner to access the pause menu, where you can toggle the sound effects and background music on or off.​ 

  • How do I delete my account?
    [Reset Game] is available in the in-game settings.
    Use with caution as all game data and purchase history will be reset and unrecoverable!

    Please check below if you wish to delete your Hive membership account.
    However, you will not be able to play other games that you played on the same Hive account, and the deleted data cannot be recovered.

     ① Select in-game [Settings] → [Account] → [My Profile]
     ② Hive account settings
     ③ Enter your details and [Delete Account]

    Please note that the data from deleted accounts cannot be recovered!
  • I would like to evolve my hero.

    You would need Hero Pieces to evolve heroes. Pieces can be found by clearing world maps or you can draw from gacha items or playing through daily dungeons.​

  • I want to see the game guide.

    Go to Game Guide in the official forum to find out all about Summoners War: Chronicles!

     

    You can find frequently asked questions and answers in Hive FAQ.

    [Hive Chatbot] is also available at all times in the in-game settings! 

  • I couldn't reduce the Defense Gauge in the "Protect Spirit Forest" Event Dungeon.
    You can reduce the Defense Gauge after you fill up your Chain Skill gauge and then use them consecutively according to the tap timing.
    The more Chain Skill combos you stack, the faster the Defense Gauge will drop.​
  • The price of an item is different from the actual amount charged.
    Paid items in The Walking Dead: All-Stars are sold according to App Store and Google Play's policies. Please note that prices may vary based on the exchange rate at the time of purchase.
  • How do I change my country?
    You can change your country by following the steps below:

    * Lobby -> Select My Info on the top left corner (country and team name icon) → My Info → Select and edit your country found in the Basic Info section 

    * You may change your country once for free. Any attempts afterward will cost currency.​
  • What character classes are there?
    Chromatic Souls : AFK Raid has a total of 4 classes.

    - Knight
    - Mage
    - Rogue
    - Druid​
  • How do I expand my Inventory?
    Please refer to the following steps:

    ■ Main Menu → Equip. → Tap the + button on the left side of your equipment.​
  • How can I upgrade soldiers?
    In order to upgrade a Soldier, they need to be Max Level first.

    Soldiers can be upgraded up to Rank 6. Requirements for each Rank Up are as follows.

    <Required Upgrade Stones for Each Rank Up>
    Rank 1 → Rank 2: Soldier's Rookie Upgrade Stone x1
    Rank 2 → Rank 3: Soldier's Veteran Upgrade Stone x2
    Rank 3 → Rank 4: Soldier's Elite Upgrade Stone x3
    Rank 4 → Rank 5: Soldier's Royal Upgrade Stone x4
    Rank 5 → Rank 6: Soldier's Special Upgrade Stone x5​
  • What's the rate of Valkyrie appearance when fusing [Tier 10 Fairies]?
    The rate of Valkyrie appearance when fusing tier 10 Fairies can be found by going to the [Shop] → [Valkyrie Fusion Rate].
    When the Valkyrie Fusion Rate Up event is live, the rate displayed in [Event Notice] → [Event] → [Valkyrie Rate UP] is applied.
  • I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    [How to resolve on Play Store]

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

  • I accidentally used materials to enhance Relics! Can you restore them?
    If your enhance proceeded as normal, any materials consumed cannot be restored.
  • What are the minimum system requirements for Baseball Superstars?

    The minimum and recommended system requirements for Baseball Superstars are as follows.

     

    [Android] Minimum system requirements: Galaxy S5 or higher / OS: Android 5.0 or higher

    [iOS] Minimum system requirements: iPhone 5 / OS: iOS 9.0 or higher​​ 

  • I lost my Hive password. What do I do?

    If you have lost your Hive password, please follow the steps outlined below.

     

    1) Open Chromatic Souls → Tap [Hive Log in] → Tap [Forgot Password?]

    → Enter [registered ID] and [registered email address] to reset password.

     

    2) If the information matches, a verification code will be sent to the registered email address in order to reset your password.

     

    3) After you enter your verification code, an email containing a temporary password will be sent to your registered email.

     

    4) Check the temporary password email → Log in with the temporary password → Change your password after you successfully log in.​ 

  • What is the effect of evolving a dragon?

    As dragons evolve, their abilities become much stronger.

    The more the dragon grows, the greater the strength becomes.

     

    Also, it makes them more powerful by increasing the attack range and attack speed.

    The more dragons evolve, the bigger and shinier they become. 

  • Can I transfer a character that's already linked to Hive/Google/Game Center to a different account?

    Unfortunately, it is not possible to transfer a character to a different account. 

  • How do I change my Hive email?

    You can change the email address registered to your Hive account by following the steps below.

     

    [How to change Hive email]

     

    1) Login to Talion

    2) Menu > System > Options > Account > tap on your profile

    3) Tap on [Go to My Page] on the bottom

    4) Tap on [Account Settings]

    5) Tap on [Email] on the top

    6) Enter the verification code that was sent to your currently registered email address

    7) Enter your new email address and the verification code that was sent to your new email address​ 

  • I would like to delete my Hive account.

    Log into the mobile Hive page (m.withhive.com) → Tap the 三 icon (to the top left) → Tap Profile→

    Tap the cogwheel icon (to the right of the profile picture) → Enter current password→ Tap Delete Account (bottom)

     

     

    *Once you delete your Hive account, you will no longer be able to play any of the games you played using the deleted account.

  • What are AP's?

    AP stands for Action Point which can be used during battle and you can up to 3 AP per turn.

    1 AP will be consumed to move a Guardian and 0 to 2 AP will be consumed to attack and use skills.

    All Guardians participating in the battle will use the same AP so you need to use them strategically.

     

    #Battle Tip

    * Guardians can't attack in the same turn if they moved. But they're able to use the pincer attack.

    * Guardians will have to move/attack with 3 AP for each turn so make sure to use the pincer attack.​ 

  • Can I buy, sell or trade accounts?
    Selling, buying, trading or giving game accounts to other players is against our policy.
    We cannot guarantee the security of any account that has been passed from one player to another, and we reserve the right to ban any account that has been transferred between two different players.  
  • I can't reset my password because I registered an e-mail address that I don't use.

    The e-mail to reset the password is only sent to the e-mail address that's registered on the account.

    Please contact the customer service center to reset your password with the following information.

     

    1. Hive ID

    2. The e-mail address you used to sign up for Hive

    3. The e-mail address you'd like to register

    4. The birth date you entered when you signed up for Hive

    5. The phone number you entered when you signed up for Hive

    6. The name of the game you last played and game info (level, game money in possession, and etc.)​ 

  • What are the featured gameplay modes?

    Daily Dungeon- Enter to obtain materials, each day you’ll face new demons.

    Infernal Temple- This mode is a tower mode, complete each stage to receive special items.

    Arena- Test your strength against other players.

    Raid- Group up with four other players to vanquish the treat.​ 

  • Is Aug. 17th, 2016 the official release date?
    Yes, "MLB 9 Innings Manager" will be released globally on Aug. 17th, 2016.
  • What does Sweep x1 and Sweep x10 mean?

    You can use Sweep x1 or Sweep x10 on stages you previously cleared with ★★★. 

    Sweep allows you to acquire completion rewards without having to fight in battle. 

    Sweep x10 unlocks when you meet the VIP level requirement. 

    You must have sufficient Staminas in order to use Sweep. 

  • How do I combine equipment?

    Combine 2 equipment items to acquire a higher grade equipment!

    The grade of the target equipment and material must be at least Lv. 30 to combine.

    Only the same type of equipment (weapon/armor/accessory) can be combined. Combining the equipment guarantees 1 higher grade equipment that has not been enhanced.

    Certain amount of Gold will be used for this process. Higher amount of Gold is required to combine higher grade equipment. 

  • What type of Runes can be acquired from Premium Rune Summon?
    Armory is divided into [Castle Wall], [Arrow Rocket Launcher], [Mana Tower], and [Bow Gauge].
    Each category consists of [Rune Summon] and [Premium Rune Summon]..

    Gray and green Runes can be acquired through [Rune Summon].
    Green and red Runes can be acquired through [Premium Rune Summon].

    Please note that gray Runes cannot be acquired through [Premium Rune Summon].
  • How does the Arena work?
    ​Take part in the Arena using up to 6 of your strongest types of monsters. 
    Unlike regular battles or team battles, Tankers and Dealers are taken into account. Therefore, the best team possible can be strategically planned for battles. 
    The higher in ranking, the better the rewards and the fancier the emblems. Arena Battles open on a regular basis, so players need to continuously participate. 
    However, monsters of Common/Unique levels cannot participate.
  • The Avatar I unlocked/received as a gift disappeared, how do I get it back?

    Avatars earned in game or received as a gift have a three day duration. 

    After three days the Avatar will expire, the user will no longer be able to use the trial item. 

    To obtain an Avatar with unlimited duration players have the purchase them using Karats via the in-game store. 

  • How do I change my in-game flag?
    Here are some in game instructions on how to change your in-game flag.

    - If you are changing your username from your mobile device, please go into your game and click on the menu (top left hand corner of your screen)
    - From there, please click the Hive logo
    - Please click the < button on the left side of your screen.
    - On the left, you will see a little button with 3 horizontal lines.
    - Click that and a blue menu will pop up.
    - Please click on PROFILE. It will now bring you to the PROFILE page.
    - Click on the little gear icon (this will take you to settings)
    - Please enter your password to edit your account
    - From here you can edit your country by selecting your country from the drop menu

    If you are not able to do it on your mobile device, you can do it on your PC at www.withhive.com

    - Log in to Hive
    - Click on your profile name
    - Click Edit account
    - Enter password to edit account
    - From here you can edit your country by selecting your country from the drop menu
  • How do I set up my nationality?
    Go to the Hive mobile page (m.withhive.com) -> log in ->tap on Profile -> tap on the Settings Icon -> enter the password -> change nationality -> save.
  • When can I enter the Nest of Trials?
    You can participate in the battle against designated bosses for each day from Monday to Friday.
    You can battle against all bosses on Saturday.
  • I would like to purchase more starter packages
    Starter Pack is one-time limited purchase that users cannot make another purchase.
  • I spent stars trying to power-up my clubs/bag/covers but it didn't work! What happened?
    If stars were used but you did not receive a power-up on your equipment item this will be due to additional costs separate from the power-up itself.

    Possible additional costs other than the power-up include the following:

     ■ Expansion of remaining power-ups (250 Stars)

    If your equipment is already at the maximum number of power-ups you will need to expand the slot in order to do so.
    This can be done either through tapping on the + button on the top right corner in the power-up screen.
    Please note that if you try to power-up an equipment that is already at the maximum level, you will see a pop-up prompting you to purchase an expansion.
    If you tapped on the button without looking, you will have spent the 250 stars to expand the slot.

     ■  Advanced Power-up (APU) Pass (700 Stars)

    An APU pass is always required to do an Advanced Power-up.
    The number of APU passes you currently possess will show up in the the power-up screen.
    If you do not possess any and you try to do an Advanced Power-up you will be prompted to purchase an APU pass.
    If you tapped on the button without looking, you will have spent the 700 stars for the APU pass.

    For further details, please send us a 1:1 inquiry.​
  • What Is Gold Dungeon?
    The battlefield is packed with monsters and treasure! Enter the Gold Dungeon daily to rake in tons of Gold.
    Entry is limited, so don’t miss your chance to cash in on this golden opportunity!​​
  • How do I recover my account?

    ​If you have lost access to your account, please follow these steps:


    1. Gather your Account Name, User ID, and any relevant details about your account.

    2. Contact Customer Support by submitting a ticket through the in-game Options (Gear icon) > Player Info/Settings > Customer Service.

    3. Provide as much information as possible to help verify your account.


    Our team will review your request and assist you in recovering your account. 

  • What is Operation: Purrfect Rescue?

    Operation: Purrfect Rescue! is a system where you can hunt monsters to obtain [Sealed Chset] and use keys to claim rewards.

     

    ▶Purrfect Rescue Event

    The event is activated by reaching the required number of monster kills and will be available for 30 minutes.

    If the event is not participated within  the time limit, the current step will end and will proceed to the next step.

    Purrfect Rescue Event consists of three steps, with each step is available once per day.

    - Step 1: Golden Cat Hypnosis Time

    - Step 2: Gem Cat Hypnosis Time

    - Step 3: Purrfect Rescue Operation!

     

    Swing the pendulum to hypnotize the cats and obtain Sealed Chests along with additional rewards.

    The number of monster kills required to activate the event varies by step.

     

    ▶Sealed Chest

    Sealed Chest can be opened by using the Magic Key.

    The opening probability varies depending on the grade of the Sealed Chest and the Magic Key used.

    The Magic Key can be obtained by defeating monsters during a stage, and a higher-grade key can be acquired through [Fuse] based on probability.

     

    You can check Operation: Purrfect Rescue! at [Purrfect Rescue] on the left side of screen.​ 

  • Tell me about the PvP content.
    You can battle other Summoners in various PvP content.

    [Arena]: Engage in 10 vs. 10 battles and obtain Arena Coins.
    [Colosseum]: Engage in 25 vs. 25 large-scale battles and obtain Colosseum Coins.
    [Critter Commotion]: Occupy resources and defend your own using up to 10 Monsters in your defense deck.

    You will be assigned a tier in [Arena] and [Colosseum] based on your victory points. You can get season rewards based on your weekly tier.
    You can get resource points and special rewards in [Critter Commotion] based on the occupation time when your occupation comes to an end.

    Summon and enhance Monsters to flex your dominance!​
  • What are 3-Star, 4-Star and 5-Star Weapon

    Weapons in Black Beacon are classified into three tiers as follows:

     

    【3-Star】 corresponds to the 【Rare】 tier.

    【4-Star】 corresponds to the 【Epic】 tier.

    【5-Star】 corresponds to the 【Legendary】 tier.​ 

  • Why Can't I Use the [Detonator] Sub-Skill?

    The [Detonator] skill can only be used when there are special blocks on the board. When activated, it destroys all special blocks with a powerful effect. 

  • Tower of Ascension did not reset.
    The tower will reset on the 14th of the month (9pm PST/ 10pm PDT), not the 1st.
    Please keep that in mind when clearing the Tower of Ascension!​
  • What is Customization?

    You can access the Customization page by clicking or tapping on the [Customization] button at the top of the [Card] page,

    where the Emoticons and Tower Skins in your possession can be checked.

     

  • Will I be able to play the game after I deactivate my linked account or withdraw my Google account?

    Game log-in will be unavailable if the linked account becomes deactivated or deleted.
     

    We do not manage the Google account information directly, so please go to Google customer support regarding the account activation or withdrawal reversal.​ 

  • The limited dragon egg obtained from Evria is not in an egg box state.

    If you open Evria a certain number of times, the Cosmic Gate opens, and you can definitely obtain a limited dragon from Evria.

     

    However, the limited dragon obtained from Evria through the Cosmic Gate appears as an egg, not an egg box, unlike when obtained probabilistically. 

  • What are the cancellation/refund criteria? (Withdrawal of subscription)

    Cancellation within 7 days is possible if the product has not been used, and transactions with minors without the consent of a legal guardian can be cancelled.

    (*However, cancellation may be restricted if the payment method's account holder is an adult.)

     

    Cancellation of paid services may be restricted under the following circumstances:

     

    1. In the case of items that are immediately used or applied to the service upon purchase.

    2. If additional benefits have been used.

    3. Upon receiving items delivered via mail.

    4. In cases where the act of opening is considered usage or when the act of opening determines the utility of the content.

     

    Withdrawal of subscription link: https://terms.withhive.com/terms/policy/view/M419/T297​ 

  • Seal: WHAT the FUN Privacy Policy

    Please go to the bottom right part of this page to find the Privacy Policy.

  • How can I change the Language setting?

    The way to change in-game language is as follows.

     

    - [☰] button at the bottom left of the game screen > [Settings] > [MISCELLANEOUS] > [Change] > After choice the language you want to use, click the [Confirm]​ 

  • How can I check my CS Code?
    You can check your CS Code by following the method shown below.
    Make sure to enter your CS Code when you submit an inquiry!

     1. Run Eternal Three Kingdoms.
     2. Tap the cog icon on the top right corner.
     3. Find your CS Code on the top.​
  • How can I turn off the Magic Forest's push notification?

    If you don't want to receive game notifications, you can adjust the settings in the game.

     

    1. On the game's main screen, tap on the arrow in the top right corner

    2. Touch the gear-shaped button to access the game settings.

    3. You can enable or disable push notifications and nighttime push notifications by using the button next to the language settings.​ 

  • Can I continue playing on another device? Tell me about account sync.
    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    You can select between Hive membership, Google, Apple, or you can choose to sync to all of them.
    You can sync or remove sync in the in-game settings.

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!
    We recommend that you sync at least 1 account.​
  • Push notification is not functional. How can I get it work?

    When you installed the game for the first time, there should be a push notification agreement which you probably have had not agreed. In this case, you can enter Setting > Game Option, set to ON to get the feature enabled.​

  • [PC] Can I change the key bindings?
    You can customize PC key bindings via Settings → Controls → Key Bindings Settings.
    Make sure to [Save and Exit] to apply the new settings!

    WASD are the four-way directional keys that cannot be changed.
    Use the [Reset] button to revert to default settings.

    The key bindings settings menu is not available on the mobile version.​
  • I selected Heroes for an Expedition, but couldn't proceed.
    If you have selected Heroes that overlap from your previous Expedition, it may be impossible to proceed.
  • What are the minimum device requirements to play the game?
    Please see the following minimum requirements. 

    - Android: Version 5.1.1 or higher
    - iOS: Version 12.0 or higher​
  • I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    [Play Store Troubleshooting]

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    [Apple Store Troubleshooting]

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game 

  • How do I change my team?
    You can change your team by following the steps below:

    * Lobby -> Select My Info on the top left corner (country and team name icon) → My Info → Select and edit your team found in the Basic Info section 

    * You may change your team once for free. Any attempts afterward will cost currency.​
  • Where can I obtain Mythril and Soul Stones?
    You can earn Mythril from Mythril Mines and Soul Stones from Adventurer Alliance League Rank Rewards.
  • How come I can't level up my Valkyrie anymore?

    The level of a Valkyrie is limited by your Player Level.

    The level limit of a Valkyrie increases for every 10 levels of the player.

    The Player Level rises according to the maximum Stage progressed.

     

    You must reach at least Lv. 251 to level up Valkyries with Lv. 1,000 or higher. In this case, [Ether] is required.

    The higher the rarity, the higher the level limit. 

  • How do I redeem a coupon?
    Please refer to the following steps:

    ■ Main Menu → Tap the ☰ button in the top right corner → Coupon​
  • Where can I get Upgrade Stones?
    You can obtain Upgrade Stones from Stages.
    Upgrade Stones for each Stage can be checked in the upper right corner of the Stage description.​
  • I can't find items I've crafted.

    If you're unable to find the items you've crafted, please check if they've been auto-selected and sold or used for Equipment Level Up.

     

    ※ Legendary equipment can also be found in your Inventory.​ 

  • I keep losing in the battle. How can I win?

    The grade and level of monsters are important, but it is also important to plan out strategies such as what type of Skill Stones or Runes you will use, how you're going to place monsters and spells, and which skills to use, etc.

     

    The timing of using the skill is also very important.

    If you activate [Counter] by using your skill when the opponent tries to use a skill, you can nullify the opponent's skill depending on the situation.

    This [Counter] is a factor that greatly affects your battle result, so use it to claim victory! 

  • I'm trying to enhance my Relics, but I can't select any materials.
    When enhancing Relics, Relics you'd like to enhance and ones that are already equipped cannot be selected as materials.
  • What are [Outfits]?

    Outfits are items used to decorate the girl character, and they come with different stats such as Fit, Style, Mood, Color.

    You can buy outfits from Shop, or you can even get them buy reaching a certain number of followers in [Wannabe].

     

    Stats from obtained outfits will count toward the photoshoot points, even if you are not wearing them.

     

    Same as the Evermore, the outfits are classified into 5 ranks: [N, NH, R, SR, SSR]. 

  • I want to restore the My Player I accidentally deleted.

    Unfortunately, any My Player progress that has been accidentally deleted cannot be recovered. 

  • How do I change my Hive email?

    You can change your Hive email by following the steps below. 

     

    [How to Change Your Email If You Have Verified Your Email]

     

    1) Open Chromatic Souls

    2) Tap the gear icon at the top right side of the lobby screen → Tap [Info] → Tap Hive

    3) Tap the gear icon on the right side of your profile → Enter password and tap [Next] 

    4) Tap the [Modify] button on the right side of your email address 

    5) Enter the verification code sent to your current email 

    6) Enter a new email address and then the verification code sent to your new email to complete the process 

     

    [How to Change Your Email If You Have Not Verified Your Email]

     

    1) Open Chromatic Souls

    2) Tap the gear icon at the top right side of the lobby screen → Tap [Info] → Tap Hive

    3) Tap the gear icon on the right side of your profile → Enter password and tap [Next] 

    4) Tap the [Modify] button on the right side of your email address 

    5) Enter a new email address 

     

    * Your password must include uppercase or lowercase English characters, numbers, and special characters. It also must be longer than 8 letters.

     

    * We recommend that you follow the ""email verification"" process in order to protect your account and privacy.​ 

  • I deleted my mail without receiving the attached item. Can you restore it?
    Restoration is possible once per account, but only if you submit a ticket within 7 days of the incident. 

    Please answer the questions below and contact Customer Support. We will be happy to help you.

     ■ Required Information
      1. Character nickname:
      2. Date you deleted mail:
      3. The details of the mail you deleted:​
  • How can I get [Soul Stones]?
    [Soul Stones] are the resources you need to evolve dragons.

    [Soul Stones] can be obtained through Dragon [conversion], [Recapture Mission] reward, and [Secret Market] purchases.

    Dragon conversion can be carried out by selecting the [+] button to the right of the Soul Stone icon in [Dragon List] → [Elite].
    The dragon used for conversion will disappear.
  • How do I delete my Hive Membership account?

    <Deleting Hive Membership>

     

    - Hive Home Page > My Info (Top Right) > Tap Settings to the right of your profile picture (Gear Icon) > Tap Delete Account (Bottom)

       ※ Hive URL: https://m.withhive.com 

       ※ You may only delete your account on a mobile device.

    * You must delete your Hive account to complete the process.

    * Please note that once you delete your Hive account, the other games linked to your accounts will also be deleted.

    * Once you delete your membership, there will be a waiting period of 30 days. After 30 days you may create a new account.

    * You may retrieve deleted accounts within that period. However, we will not be able to assist you in instantly deleting accounts.​ 

  • I registered with an email I don't use and now I can't find my Hive password. What do I do?

    We can help you recover your password by changing your registered email. But we must confirm some information before we can help you. In order to recover your password, please answer the questions below and resubmit your ticket through Customer Support. 

     

    <Necessary information>

     

    1) Hive ID:

    2) Email address: 

    3) Game title: 

    4) Game information: 

    - Please enter detailed information including character name, owned currency, level, and server, etc.

    5) Registered account information: 

    - Please enter detailed information including DOB, contact information, and country, etc.

    6) Purchase history: 

    - First and last purchases 

    7) Device information: 

    8) New email address: 

     

    * If your new email address is already registered at Hive with a different account, it cannot be used as your new email address.

     

    Customer Service will contact you after changing your registered email.

    Now you're ready to recover your password. Please refer to [How do I change my Hive password?] from Talion FAQ. 

    Thank you.​ 

  • Please restore my account.

    You must submit an inquiry to Customer Support to restore your deleted account. However, please understand that we will be unable to restore accounts that have been deleted over 30 days prior.

  • Rage Mode is activated during battle!

    Rage Mode will be activated when only 1 Guardian remains during battles.

    During the Rage Mode, the remaining Guardian will be able to use all AP in 1 turn. (They can move after attacking or attack after moving.)

    Keep in mind that they can move only once per turn.

     

    * Please note that the Rage Mode won't be activated if the battle begins with only one Guardian.​ 

  • Do not share your login data/personal information
    We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.
    “Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.
    The main rules are as below, but not limited to.
    1. Never share your CS CODE, Hive ID, and passwords with anyone!
    2. Avoid logging into your account on someone else's device.
    3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information.  
  • I didn't get my purchased item. What should I do?

    If you have any trouble getting a hold of the items you purchased from in-game shop, please see below guideline.


    Apple
    Take a screenshot of your iTunes purchase history and send it with a brief explanation to our payment 

    support team here: https://www.withhive.com/help be sure to fill out all fields. 

     

    Android

    Please visit our support page as above and submit a ticket with purchase information such as order number, Google Wallet E-mail, Account (game) information...​ 

  • How come I can't fight again after finishing a battle in the Arena? I still have remaining attempts.

    You must wait 5 minutes after you fight in the Arena. 

    You can choose to use Crystals to skip Standby. 

    However, Crystal consumption will be increased each time you skip. 

    Standby will be shortened based on your VIP Level. 

  • What's about equipment upgrade?

    It's about upgrading the equipment's grade! So how's this process different from combining process?

    Upgrading process allows you to acquire a higher grade equipment with the options kept intact!

    Enhance level must be at least Lv. 30 to upgrade. You'll require Meteor Powders based on the type of the equipment. 

  • How can I acquire Enhance/Adventure/Town Hall rewards?

    [Unit Enhance Rewards]

     

    Enhance rewards can be acquired when a unit reaches Lv. 30 or Lv. 30 +5. (Rewards vary by the grade of the unit.)

     

    You can receive Enhance Reward for each enhanced unit.
    (Ex.: Leveling up TWO 4★ Iron Shield Soldier to Lv. 30 + 5 -> Player receives rewards for each achievement.)

     

    [Adventure Rewards]

     

    You can receive a reward for every clear in Adventure.
    However, 'clear rewards' are only given out once.

     

    [Town Hall Upgrade Rewards]

    Earn a special reward when the Town Hall reaches a milestone!

    Rewards can only be received once!  

  • I didn't receive the e-mail to reset my password. What do I do?
    You may have incorrectly input your e-mail address while signing up. If that's not the case, please check your spam folder to make sure.

    * If you failed to receive the e-mail, please register an inquiry through [Submit a Question] at the bottom.
  • How does the Team Battle work?
    For Team Battles, players are placed on 1 of 4 teams and battle against members of other teams. 
    Team Battles are divided into "Wait Time" (players wait to be placed on a team) and "Battle Time" (actual battle). Players do not battle during Wait Time. 
    Once the Team Battle is over, players are rewarded based on their team's ranking as well as their rank within the team.
  • Why is my ranking always at 0.00?

    Players will be placed in the ranking after accumulating 1,000 points. 

    All players under 1,000 points will be going against non-ranked players, resulting in 0 points per battle. 

    Ranking will work as intended once you are 1,000 points or above

     

    For official post, please refer as below

    http://m.gamevilusa.com/forums/showthread.php?166564-Notice-Known-Issues-v2-3-1 

  • How do I Power-up Gems?
    You can Power-up Gems by using Gems with the same level or Rainbow Gems.
    You can also get a high grade Gem by using 4 low grade Gems.
  • When can I purchase the limited package
    We cannot give out specific details on that. However, the limited packs have a level requirement before they will show up. Also they will show up randomly once that requirement has been met.
  • I changed my device. How can I transfer my game from the old device to the new device?
    We would like to inform you that this is a full server game.

    Please just log in under the same Hive Account that you are currently or previously on your new device and all data / game progress will automatically be transferred. 

    Please note that guest accounts will not transfer to another device. Make sure to transfer that guest account to a Hive account on the previous device before trying to load it on a new device.

    Also, please note that you can skip the tutorial at the beginning of the game. Once you have skipped it, go to your Menu -> Hive to log in.
  • I tried the Lucky Box many times, but I never get legend clubs/bags or outfits
    The legend, clubs/bags and outfits from the Lucky Box have a low chance of being rewards. Please understand that each attempt has the same chances for rare items to be rewarded.
    Many attempts do not mean that the next attempt has any higher chances.
  • I want to check my purchase history.
    Please read below for details on how you can check your purchase history by store.

     

     ■ Google Play Store: Google Pay → [Transaction History]

     

     ■ Apple App Store

      ① Device Settings → Profile at the top

      ② [Media and Purchases] → [View Account] → [Purchase History]

    You can also check it at the Apple Support Center.

     

    You can check detailed information including the order number when you select each purchase.​​
  • I cannot see the RPs I’ve bought

    Please note there is a 48-hour processing period when buying Rohan points for the first time.

  • How do I secure my game data from being lost when I'm on a guest account?

    To ensure your game data is safe, please follow these steps:

     

    1. Link Your Account – Connect your game to a Huawei login to prevent data loss.

    2. Avoid Uninstalling the Game – Guest accounts are stored locally and may be lost if the game is removed.

    3. Do Not Clear App Data – Clearing app data may erase your progress if your account is not linked.

     

    Guest accounts cannot be recovered, so we highly recommend linking your account to secure your progress as soon as possible.​ 

  • What is Shady Deal with the Alley Kitty?

    Shady Deal with the Alley Kitty is a system where you can open a special store offering various discounted items by finding the Alley Kitty.

     

    The Alley Kitty appears in a random stage, and the location can be checked through [Chapter].

    The Shady Deal with the Alley Kitty remains open for two hours, and the shop can be re-entered by revisiting the stage where the Alley Kitty appeared.

    The special shop offers server-exclusive items for purchase.

    Server-exclusive items have a limited total quantity available within the server and can be purchased once per account.

    The special shop resets when its opening time ends.​ 

  • Tell me about Trial of Ascension.
    Defeat enemies in each floor as you continuously climb this tower. 
    Test your limits as you face more powerful enemies the higher you climb!​
  • How to improve the score in the Brute Force mode

    In Brute Force Mode, you can adjust the difficulty level. When entering the preparation screen, you can select the difficulty coefficient before starting the battle.

     

    Score per round = In-game performance score × Difficulty level.​ 

  • What Is in the Dressing Room, and How Can I Obtain Items?

    The Dressing Room includes the following categories: Hairstyles, Gloves, Tops, Bottoms, Shoes, Facial hair, Accessories, and Belts.

     

    You can obtain these items through various events, rewards, or by purchasing them from the Shop. Customize your look and stand out in style!​ 

  • When can I enter the Rift Dungeon?

    Rift Dungeons of all attributes, available through the Rift of Worlds, are always open and can be entered at any time! 

  • When or how can I start building a Village?

    Village becomes available at Account Level 4, where you can construct Buildings, acquire Village Resources, and Craft/Upgrade Equipment.

     

    You can expand your Village centered around the Castle, which is the core Building, and construct more Buildings. Build your own Village and use various features to make Battles easier!!​

  • I don’t know where to get the dragon I want.

    Please touch the [Collection] button at the bottom of the game’s basic screen.

    After moving to [Cosmic Album] from here, 1. Select the region at the bottom. 2. Enter the name of the dragon you are looking for in the search window at the top. 3. Select the egg of the dragon you were looking for. 4. Select the desired form or growth state. If you proceed in this order, you can check where to get the dragon you were looking for.  

    Depending on the information you have about the dragon you are looking for, you can change the order, or you can find it in various ways using the filter function. 

  • (Delete Account) I wish to delete my account.

    You can choose to delete your account in the game settings.

    All information including purchases, levels, and data will be deleted and cannot be restored. Please think twice before proceeding with the process.​ 

  • I have not received the purchased item! (Google/Apple)

    Most purchased items are reflected immediately, but there are occasional delays. If your purchased item hasn't been received yet, it's likely still being processed. Please wait for a while instead of making another purchase.

     

    Even though it may be inconvenient, completely close the game and wait for some time. Then, reconnect using the device you used for the purchase. This is one way to resolve the issue.

     

    If you have logged in with the device used for the purchase and still haven't received the item after 24 hours, please contact customer support for assistance.​ 

  • I found a bug/error in the game. What do I do about it?

    If you have experienced or discovered any in-game bugs and/or errors, please contact us by submitting a ticket.


    Ticket can be submitted through Z-PAD -> Settings -> Others - Contact us -> Click on 'Contact us' or pen icon.

     

    ​

  • I cannot pay for the product.

    If you cannot pay for a product, it usually happens temporarily. 

    In this case, please try again after reconnecting the game, plaftorm (Steam) and checking your network connection. 

     

    You can also verify if the payment method entered has the online purchases enabled or has some kind of restriction by the bank. 

     

    If the same issue continues to occur, please fill in the detailed information and send a ticket to our support platform.

     

    [Information required]

    Error code number - product name - Error occurrence date and time​ 

  • How can I check the free/paid Diamonds?

    Diamond is distinguished with free Diamond which are obtained through in-game rewards, events, etc and paid Diamond which are obtained through payment. 

     

    The total Diamonds you currently have are displayed in the upper right side of the game screen, and you can check the number of remaining free/paid Diamonds in detail by clicking on the Diamond icon.​ 

  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • Payment keeps failing. What should I do?

    In [Magic Forest], since the payment is processed through a payment agency, it is difficult to determine the exact reason for payment failure.

     

    If you experience payment failure, we apologize for the inconvenience and suggest the following steps:

     

    [Resolving Payment Failure]

     

    1. If it's an issue with your store account, please contact the following store:

     

    - Google Play Store (Android): 02-531-9226

    - Apple App Store (iOS): 1544-2662

     

    2 .If it's related to carrier billing, please contact your mobile carrier:

     

    1. If the payment exceeds the payment limit, you may not be able to make further payments. Please check if the payment limit has been exceeded.

    2. You can check the payment limit with your credit card company or mobile carrier's customer service.​ 

  • How do I accept friend's request?

    To accept or decline friend requests from game friends, you can follow the steps below:

     

    1. Tap on the arrow in the top right corner.

    2. Tap on the friend icon to access your friend requests.

    3. Review the received friend requests.

    4. Accept or decline the friend request.

    6. If you accept the request, the player will be added to your game friends list.​ 

  • Tell me about player card training boost.
    Training boost increases the MAX training level.
    Training Boost Tickets and points can be used to increase the MAX training level to 10.

    The success rate decreases at higher levels.
    But the bonus rate that increases the success rate every time you fail a training boost will increase up to 10%.​
  • There are unknown users which I don't know.

    Please be aware that there are bots created randomly in the beginning play, and they are listed as HeroOOO. ​

  • [PC] Does the PC version support controllers?

    You can play the PC version of Summoners War: Chronicles with XBOX, PS4, and PS5 controllers, as well as with a keyboard & mouse.

    The virtual directional pad does not appear on the game screen when you use a controller. 

  • What is the difference between Rubies and Rubies (Bound)?
    Rubies are a type of currency earned from Elite Dungeon play, Mini Game, and completing Daily Quests.
    You can use them on Region Shop or for upgrading your Gear and Heroes.

    Rubies (Bound) are obtained from clearing stages for the first time, clearing stages with 3 stars, and playing various modes.
    Please note that you can only spend Rubies (Bound) on upgrading your Gear and Heroes.​
  • How can I change my nickname in-game?
    You can change your nickname once for free.
    If you'd like to change your nickname again, you can do so by spending 500 Gold Bars.

    [How to Change Nickname]
    1) Tap your profile in the top left corner
    2) Tap the notepad icon on the right side
    3) Tap another notepad icon that appears next to your nickname
    4) Once the Edit Nickname window pops up, enter a new nickname and tap OK
    *You may enter up to 16 alphanumeric characters.​
  • I accidentally sold my players in the Player Market.
    If you've accidentally registered your players in the Player Market, you can retrieve them 24 hours after the registration date.

    However, please be informed that you cannot retrieve them if they're sold within 24 hours.​
  • I want to know how much in-game currency I have.
    You can check your in-game currency at the Main Screen or the Forge.

    - Main Screen: Gold, Blue Gems
    - Forge: Iron Ores, Mythril, Soul Stones​
  • What is [Ether] and how can I get it?

    [Ether] is used to level up a Valkyrie to over Lv. 1,000.

     

    You can obtain it whenever you clear every 10 Stages for the first time starting from Stage 250.

    You can obtain it only once. (Not available even if you clear Stage 250 again after clearing it for the first time.)

     

    You can also obtain it when you clear Lv. 4 Legendary Boss or higher. The higher the boss level, the more Ether you can get. 

  • What do the Rock, Paper, and Scissors icons on my character mean?
    These represent your character's attack type and efficacy.
    You can change them in the Skill menu.​
  • What is Transcendence?
    Transcendence is a system where you can spend Medals to level up your soldiers' Transcend levels.
    Once they are Transcended, they'll receive an increase in stats such as HP, P. ATK, and M. ATK.
    With this system, you can Transcend soldiers up to Lv. 6. Medal requirements for each Transcend are as follows. 

    <Required Medals for Each Transcend>
    Transcend Lv. 1 → Transcend Lv. 2: Medal x4
    Transcend Lv. 2 → Transcend Lv. 3: Medal x8
    Transcend Lv. 3 → Transcend Lv. 4: Medal x16
    Transcend Lv. 4 → Transcend Lv. 5: Medal x32
    Transcend Lv. 5 → Transcend Lv. 6: Medal x64​
  • I can't proceed with quests after Lv. 120.

    Head to Cruzna and talk to Elestis (NPC) direct to continue quests. 

  • I want to learn about Duel Mode - Ranked Battle.

    In Ranked Battle, you can compete in real time with Summoners around the world.

     

    If you win, you will earn victory points, and vice versa.

    Ranked Battle is operated on a seasonal basis, and the rewards that can be obtained vary according to victory points.

    If you have achieved 3,000 victory points in the previous season, the starting victory points will change in the new season. 

  • How do I get Arcana?

    You can get Arcana through Summon. 

  • How do I get a [Camera]?

    You can trade your Shutter Coins for a camera at Trader.

     

    Shutter Coins are obtained from [Photoshoot Practice] after successfully clearing the photoshoot.

    You can clear the photoshoot 3 times a day, and you can spend Gems for additional entry. 

  • I accidentally converted Trainers into Cubes.

    We are able to perform a one-time recovery per year for Trainers you have converted into Cubes accidentally.

     

    If you wish to recover your Trainers, please submit an inquiry to Customer Support (https://customer-m.hive.com/ask) by filling out [Team name, Date/time of incident, and Trainer name].

     

    * Cubes obtained from Cube Conversion must be kept unused in order for the recovery to go through.​ 

  • How do I turn my guest account into a Hive account?

    If you wish to turn your guest account into a Hive account, go to "Settings" on the top right corner of the game screen and tap the "Hive" icon located in the Info tab. 

  • How Can I Check Drop Rates for a Loot Box?
    You can find the drop rate details in the following path:

     ① Play Fishing Superstars
     ② Tap [Menu] > [Help] > [Caution]
     ③ Tap [Rate]​
  • How does the Elite Dragon Upgrade Limit vary by the evolution stage?

    Dragon Upgrade is limited by each dragon's highest evolution status.

     

    - Rare

       4★: 200

       5★: 450

       6★: 700

       7★: 1,000

     

    - Epic

       4★: 400

       5★: 600

       6★: 800

       7★: 1,000

     

    - Legendary

       4★: 700

       5★: 800

       6★: 900

       7★: 1,000

  • How do I delete my game account?

    You can delete your in game account by following below instructions:

     

    Menu > Setting > Account Delete

     

    This will reset all of game progress including purchases and cannot be recovered. Please be very careful.

     

    Thank you.​ 

  • How do I change my Hive password?
    You can change your Hive password by following the steps below.

    [How to change your password]

    1) Login to Talion
    2) Menu > System > Options > > Account > tap on your profile
    3) Tap on [Go to My Page] on the bottom
    4) Tap on [Account Settings]
    5) Enter your password then tap on [Next]
    6) Check and enter verification code that was sent to your registered email
    7) Enter your previous password once, and new password 2 times then tap on [Save Modifications]

    * Your password must include upper case or lower case English characters, numbers and special characters. It also must be longer than 8 letters.​
  • How do I delete my Hive Membership?

     - Hive website > My Info on the top right > Tap Settings to the right of your profile picture (cogwheel icon) > Tap Delete Account (bottom)

       ※ Hive URL : https://m.withhive.com 

       ※ You may only delete your account on a mobile device.

    * You must delete your Hive account to complete the process.

    * Please note that once you delete your Hive account, the other games linked to your accounts will also be deleted.

    * Once you delete your membership, there will be a waiting period of 30 days. After 30 days you may create a new account.

    * You may retrieve deleted accounts within that period. However, we will not be able to assist you in instantly deleting accounts.

  • Will my game data from the CBT service be saved for official game service?

    All CBT data including Heir names/Servants/Runes/Currency will be deleted and unavailable by the official launch. 

  • Please tell me more about Disassembling equipment.

    You can get the set effect that matches the Disassembled equipment and shards.

    Shards acquired from Disassembling equipment can be used as material for equipment crafting and Relic crafting.​ 

  • Can I recover my deleted Archage account?
    Unfortunately, we are unable to restore your game history once you have terminated your Hive account.
  • When does Arena reset?

    Arena resets at 5:00 AM daily, and ranking rewards will be calculated and sent to the Mailbox at 9:00 PM daily. 

  • What's about equipment reforge?

    Boost core stats of 6-star of higher grade items by reforging process.

    Items must be at least 6-star and Lv. 30. You'll also require Meteor Powders.

    Reforging process drastically boosts the core stats! 

  • How do I enhance the stats?

    Go to [Kingdom] > [Unit Info] > [Stat].

     

    Green Crystals are required to enhance the stats. Required amount will vary by the grade of the unit.

     

    You can also enhance [HP], [ATK], [Mana Required], [Cooldown Decrease], [Knockback], [Knockback Resist], and [MOV Speed].

     

    Each can be enhanced up to Lv. 5. 

  • I can't reset my password because I registered an e-mail address that I don't use.
    The e-mail to reset the password is only sent to the e-mail address that's registered on the account.
    Please contact the customer service center to reset your password with the following information.

    1. Hive ID
    2. The e-mail address you used to sign up for Hive
    3. The e-mail address you'd like to register
    4. The birth date you entered when you signed up for Hive
    5. The phone number you entered when you signed up for Hive
    6. The name of the game you last played and game info (level, game money in possession, and etc.)
  • What can you do with the in-game currency?
    Buildings 
    Income per hour increases by constructing buildings. Construction cost increases every time the number of buildings increases. Make sure to invest early and often from the very beginning. Income is critical for gameplay. 


    Bank 
    Put Gold in the bank to keep it safe from other players. There is a 20% processing fee. To find the bank, swipe up while in the home screen. 


    Heal 
    Heal to recover your health by 100%. The treatment cost must be paid with Gold in the bank. The treatment cost rises as the player levels up. To heal, swipe up while in the home screen. 


    Shop 
    The Shop sells various items that are helpful in the game. You must have Jewels to purchase items at the Shop. Jewels can be charged with in-app purchases. 
  • How do I switch heroes?
    In the town, tap on the Gear button, then the Account. 
    On option to switch accounts will be available in the menu.
     
  • Am I allowed to trade or sell my account?

    No trading or selling of your account(s) is allowed. It is against the GAMEVIL, Inc. Terms of Use and Privacy Policy.

    Such action will result in permanent ban of your account(s). Also, GAMEVIL is not responsible for the financial loss caused by the trade or scam. 

  • My game is crashing and getting network error. What do I do?
    For crashing and/or network issue, our first recommendation is to follow below steps.

    -Force close the app
    -Clear the cache
    -Power down your phone and turn back on
    -Do not run any apps in the background
    -Re-open the app
     
    Please try on stable WiFi connection. 
  • How do I disable push notifications/cancel the agreement to receive push notifications?
    [Android]
    - Go to your device settings -> Apps -> select Action Puzzle Town and uncheck "Show notifications" under the Force Stop Button.

    [iOS]
    - Go to your device settings -> Notifications -> and select Action Puzzle Town to turn off notifications.
  • How do I activate Hero traits?
    The activation condition varies for each Hero.
    Check the activation condition and equip a Gem to the weapon to activate the Hero's trait.
  • Can I play on a different device?
    Yes, it is possible to play on different devices, but not at the same time.
    Please download the game on the new device and log in with the previous account.
    If the previous account started with a Facebook/Google+ account, make sure to log in with the Facebook or Google+ log in button.
  • How do I join a Hive membership?
    If you have an existing Hive ID you use, you can log in with the Hive membership using the registered email.

    If you know the Hive ID but don't remember the email address, please press [Find E-mail with Hive ID].

     

    You can also create a new account by pressing the [Sign Up] button on top.​​
  • I cannot use my RPs

    If your information does not match, you probably received a purchase confirmation email, please check the inbox and spam folder of the payment method email you used.

  • How to link my game account?

    To link your account and secure your game progress, follow these steps:  

     

    1. Open Options (Gear icon) in the game.  

    2. Go to Player Info/Settings.  

    3. Select Link Account.  

    4. Choose the account you want to link (e.g., Huawei login).  

     

    This ensures your data is saved and can be recovered if needed.​ 

  • Where can I summon Monsters and Critters?
    You can perform summons in [Shop] at the bottom of the main screen.
    The rate of summoning higher-grade Monsters and Critters increases based on your Summon Level.​
  • I want to change my Summoner Name.
    You can change your Summoner Name for free once. After that, you'll need to use Diamonds to make any further changes.

     ① Run Gods & Demons
     ② Tap [Profile] on the top left corner of the main screen
     ③ Tap the pencil-shaped icon 
     ④ Enter a Summoner name with 4-16 alphanumeric letters 
         (Special characters and restricted words cannot be used.)
  • How to obtain the enhancement materials

    In order to enhance the attributes and combat power of characters and weapons, they can conduct 【Skill Upgrade】, 【Potential Increase】, 【Weapon Upgrade】, and 【Basic Upgrade & Breakthrough】. Before conducting these enhancements, seers must possess sufficient enhancement materials. The ways to obtain enhancement materials are as follows:

     

    Tap 【Start Battle】 on the main game screen.

    On this page, tap the second button 【Resources】below.

    This page will include: 【Character XP materials】, 【Weapon XP materials】, 【Orelium】, 【Elemental breakthrough】, 【Weapon Breakthrough】, 【Character Breakthrough】, and【Skill Upgrade materials】.

     

    Skill Upgrade materials include：

    【Source Exploration: Fantasia】【Source Exploration: Laws】, 【Source Exploration: Ancient】, 【Source Exploration: Blossoms】.

     

    *Seers should engage in dungeon battles to obtain the resources they wish to acquire.​ 

  • How Can I Obtain Stickers and Books?

    Stickers can be acquired through events, rewards, or purchases in the Shop.

     

    When you obtain a new sticker, it unlocks the book that contains the newly acquired sticker. Collect stickers to unlock books and discover new rewards!​ 

  • I Want to Know Summon Types and Probability

    There are four types of Summon; Pickup, Companion, Weapon, and Armor.

     

    Affinity level increases according to the number of accumulated summon,

    and the chance of summoning higher grade increases with Affinity.

     

    You can check probability info at [Summon] > exclamation mark at each Summon tab.

     

    ▶ Pickup Summon

    An event Summon that the higher chance of summoning certain Companion.

     

    ▶ Companion Summon

    Permanent Summon where you can obtain various Companions.

     

    ▶ Weapon Summon

    Permanent Summon where you can obtain Witch Weapon.

     

    ▶ Armor Summon

    Permanent Summon where you can obtain Witch Armor.​ 

  • What kind of rewards can I get from the Rift Dungeon?
    You can get the following from the Rift Dungeon:

     ■ Gems (the Rune Set dropped will vary depending on each attribute)
     ■ Craft materials: Beast Horns, Beast Claws, various Rift Crystals
     ■ Rainbowmon, Mystical Scroll, Engraved Summoning Piece, Shapeshifting Stones, Mana Stones​
  • What is Expedition?

    If you complete Expedition through the Expedition Building in Village, you can acquire Gold and materials after a certain period of time.

     

    If you wish to finish the Exploration quickly, you can use Speed Up Expedition Time item.

  • How do I submit an inquiry to Customer Center?

    The way to use customer services is as follows.

    - Click the menu(≡) of the upper right corner of the game ▶ [Settings] ▶ [Account] ▶ [Support]

    ※ Customer Services are available 24 hours.

    ※ We inform you that we try our best to process the inquiries received within 3 business days.

    However, some delays may happen if there are high numbers of inquiries.​

  • I can’t restart the ‘Underground Castle’.

    The [Underground Castle] is a weekly content that resets every Sunday at the daily reset time,

    and if the previous participation has not ended, it cannot be started anew even after the reset point. To end the previous participation, please use all ‘Entry Tickets’ or select all the dragons you have to participate.  

    If there are no more available tickets or dragons, the ‘Underground Castle’ will end 

  • What is UID? Where do i check my UID?

    UID stands for Unique IDentifier in [Light of the Stars], which is a unique ID necessary for using [Light of the Stars]. It consists of X digits, and you can find it by following these steps:

     

    Go to the top left corner and click on your profile -> Under the profile picture, you can find your UID.​ 

  • Connection Issue

    If you have any issues connecting to the Generation Zombie, we advice you try the following troubleshooting solutions:


    1. Check your network (Wifi or Data) connection status. Try toggling them on and off.
    2. Check if the game is up to date by going into the App store. If it is not then update the game.

    3. Check if your mobile device operating system is up to date. If it is not then update the operating system. 

  • Want to cancel (refund) my payment.

    Since Steam handles all transactions you need to request the refund directly from them.

     

    We are not able to give refunds directly through our support platform.

     

    Keep in mind that successful refund requests will roll back your account resulting in losing items you have obtained with the refunded purchase.​ 

  • Where can I check my payment history? or order number?

    You can check your payment details from the Google Play Store in the Google Payment Center.

     

    [How to check Google payment history and order number] 

     

    1. Enter the Google Payment Center (pay.google.com) and log in with the Google account that made the payment. 

    2. Click in the upper left corner. 

    3. Click on the product you purchased and check the order number (transaction ID) located at the bottom of the receipt. 

     

    ※ Precautions - The order number (transaction ID) is a 17-digit number consisting of GPA.0000-0000-0000-00000. - This number is different from the approval number of the card or telecommunications company sent by text message.​ 

  • How do I scrap Parts?
    You can scrap Parts from your Inventory.

    Simply tap any Parts you no longer need, and the Scrap button will be activated.
    If you wish to scrap multiple Parts at once, you can tap the trash can icon.​
  • What is Gimmick?

     

    【Cat Gem】

      


     

     

    【Wooden Box】

      

     

     

    【Spell Book】

     




     

     

    【Magic Curtain】

     




     

     

    【Coffee Cup】

     




     

     

    【Fedora Wardrobe】

     




     

    ​
    【Turf】

     




     

     

    【Ink Jar】

     




     

     

    【Woolen Yarn】

     




     

     

    【Topiary】

     




     

     

    【Hazelnut】

     




     

     

    【Pumpkin Basket】

     




     

     

    【Wood Carving】

     




     

     

    【Crow prison】

     




     

     

    【Cat】

     




     

     

    【Gold Jar】

     




     

     

    【Magic Dye】

     




     

     

    【Mandara Pot】

     




     

     

    【Carpet】

     




     

     

    【Pumpkin Patch】

     




     

  • How can I change my nickname?
    You can change your nickname for free once. After that, it requires 500 Karats to change your nickname.

    [How to Change Your Nickname]
     1. Tap your profile image on the upper left corner.
     2. Tap the edit icon next to your nickname.
     3. In the pop-up that follows, enter a new nickname, and tap OK.
      (* Nickname limit: up to 16 alphanumeric characters)​
  • How can I check the drop rates of boxes?

    You can check the hero summon chance information for each grade of GODS RAID in the following way.

     

    - [HERO] at the bottom of the game screen > [SUMMON HERO] > Click the [Summon Chance] at the upper right side of the screen​ 

  • How do I withdraw from my account?
    You can use the [Delete Account] feature from in-game options.
    Please note that any game data and purchase history will be reset and cannot be recovered.

    If you wish to withdraw from your Hive membership, please follow the steps below.
    However, you may not be able to access other games you played with the same Hive account, and deleted data cannot be recovered.

     1. Tap the cog icon on the top right corner > [Profile].
     2. Go to Hive Account Settings.
     3. Enter information and tap 'Delete Account.'

    Please keep in mind that the information of deleted accounts cannot be restored.​
  • I want to cancel my payment. (Google/Apple)

    If you wish to cancel a purchase or request a refund for an item you've purchased, please follow the steps below to submit a 1:1 inquiry with the following information:

     

    For Google Play Store:

     

    1.Payment Account Information: (Play Store Account: gmail-id@gmail.com)

    2. Player ID: (Check in the game's settings menu)

    3. Payment Date/Time:

    4. Payment Amount:

    5. Request Details: (Item delivery, payment cancellation)

     

    How to check payment details:

    Access your Google account by going to Menu > Account in the Play Store.

     

    Please note that cancellations are only possible if the inquiry is submitted within 7 days after the payment or if the received items haven't been used.

     

    For Apple App Store:

     

    1. App store used: Apple app store

    2. Player ID:

    3. Payment Date/Time:

    4. Payment Amount:

    5. Request Details: Payment cancellation

    6. Attach a screenshot of the iTunes payment history showing the order number(screenshot is mandatory).

     

    To submit a 1:1 inquiry:

     

    1. Access the game and go to Settings (Gear icon).

    2. Tap on Customer Support, then select 1:1 Inquiry.

    3. Please follow the provided inquiry method for given platform and fill in the required information.​ 

  • Tell me about Live Match.
    You can battle against other users in real time.
    Rankings are determined by the gain and loss of Ranked Score based on the result of each game.

    The higher your rank, the better your season rewards. Complete Live Match missions and get various bonus rewards based on your cumulative score.

    Create and share an invitation code to play an Exhibition Game.​
  • I want to change my Summoner.

    You can select a playable Summoner in the game's start screen.

     

    If you've already selected a Summoner and started playing, try selecting the arrow-shaped Choose Summoner button at the bottom of the menu.

    You can begin your adventure with unique Summoners War: Chronicles Summoners! 

  • What are Crystals?
    Crystals are obtained from Arena Ranking Rewards.
    You can spend them at [Shop] → [Crystal Shop].​
  • What survivor grades are available?
    Survivors have three grades: Epic, Rare, and Normal.
    Each grade can be advanced to a different max grade.

    [Epic]: Can be advanced to Mythical.
    [Rare]: Can be advanced to Unique.
    [Normal]: Cannot be advanced further.​
  • Is it possible to set innings for PvP Simulation and Action?
    You are unable to set innings for PvP Simulation and Action since you are also playing against other users across the world in these modes.
  • How can I obtain Gear?
    You can obtain Gear through crafting at the Forge or as gameplay rewards.
  • What is [Dark Matter] and how can I get it?

    It's used for [Dark Matter Research] which has a beneficial effect on battles. 

     

    You can get it every time you rush Lv. 3, 6, and 9. You can also obtain it when you clear a Stage for the first time.

    However, you cannot obtain it when the offline flight reward rate is 50% or below. 

  • How do I receive Relogin Rewards (offline rewards)?
    You can receive your Relogin Rewards once you've properly closed the game (Settings → Close Game).
    Rewards are based on your clear progress and time offline.​
  • What is Rune?

    It's a unique effect that each character possesses. It further enhances the character's skill performance.

    You can unlock them sequentially using Star Rune Dust. Star Rune Dust can be obtained from Raid.​ 

  • How can I obtain Medals?
    When an unused soldier is withdrawn, you can earn Medals based on the level of the withdrawn soldier.

    <Medals by Soldier Level>
    Lv. 1-10: Medal x1
    Lv. 11-20: Medal x2
    Lv. 21-30: Medal x3
    Lv. 31-40: Medal x4
    Lv. 41-50: Medal x5
    Lv. 51-60: Medal x6​
  • I want to know how the Auto Battle works.

    Tap the AUTO button on the bottom right during your adventure.

    Also, you can battle faster by tapping the 2x speed button! 

  • I can't summon Iron Mammoth.

    Iron Mammoth is only summoned once you've defeated every monster in Travian a certain number of times. 

  • I want to change my regional settings.

    Go to the Menu at the top-right corner of the main screen → Settings → Region to change the regional settings.

    It can be changed only once a day. 

  • How do I increase the stats of an Arcana's Main Option?

    Stats of an Arcana's Main Option increase when your Arcana level increases. 

  • I don't have enough Model Ability for [Photoshoot Practice].

    You can change your models at [Photoshoot → Setting].

    The Model Ability will increase, based on the Evermore stats used for the practice. 

  • I accidentally used Trainers as Upgrade materials.

    Unfortunately, Trainers used as Upgrade materials cannot be recovered. 

  • The dragon's grade doesn't increase with [evolutions].

    You have to complete [Tier Evolution] before proceeding with the [Grade Evolution] for 5★+ dragons.

    The [Tier Evolution] status is displayed on the bottom of the dragon image in a gauge form. 

  • How do I reactivate my inactive account?

    If you do not use Hive for a certain period of time (1 year) due to various reasons such as not logging in to the game or your Hive account, etc., your account will become inactive.

     

    We may help recover your inactive account once you submit an inquiry with the following pieces of information:

     

    <Required Information>

     

    1) Hive ID

    2) Email address

    3) Game name

    4) Game information

    - Character nickname, currencies owned, level, server, etc.

    5) Account registration info

    - Date of birth, contact info, country, etc.

    6) Purchase history

    - First and last purchase history 

    7) Device info

    8) Agree to log in to your account (O/X)

    9) Agree to Hive Terms of Service (O/X)

    10) Agree to GAMEVIL/COM2US Privacy Policy (O/X)

     

    [How to Submit Inquiry Using Hive Homepage]

     

    1) Go to Contact Us (https://customer.withhive.com/ask)

    2) Enter your information and inquiry as a non-member and tap [Submit]​ 

  • Where do I sign up for a Hive membership?

    You can only sign up for a Hive membership after you open the game and then tap [Join] within the [Hive Login] screen.

     

    Please note that you are not able to sign up for a membership through the Hive homepage.​ 

  • I can’t Lucky Upgrade my Floats.

    Lucky Upgrade is available only for Epic and higher Floats.

     

    * Float Lucky Upgrade is not affected by Upgrade Mileage Events or VIP Cumulative Failure Events.

    * There are separate events for upgrading Floats.​ 

  • What is an Elune?

    Elunes are the Heroes of this world. They can be obtained from the following: Adventure, Shop, Elune Shop, Light Summon, Soul Stone Summon, and Mobius Dungeon. There are 5 different rarities: [Common, Uncommon, Rare, Epic, Legendary].

     

    Max Levels for Elunes will differ based on their [Grade]. The higher the grade, the higher the Elune's max level..

     

    ▶ Grades: An Elune's grade can be raised through [Evolve].

     

    Furthermore, Elunes are separated into 7 different classes: [Tank, DPS, Healer, Support, Utility, Disabler, Cleanser].

    Details on each class can be found below.

     

    ▶ Tank: In charge of the team's [Defense]. Has high HP and DEF.

    ▶ DPS: In charge of the team's [Attack].

    ▶ Healer: [Heals] allies and protects them using [Barriers].

    ▶ Support: Strengthens allies using various [Buffs].

    ▶ Utility: Weakens enemies using various [Debuffs].

    ▶ Disabler: Interrupts enemy attacks by inflicting status effects such as Stun, Silence, and Confuse.

    ▶ Cleanser: Specializes in the [Removal] of summons or special effects from skills.​ 

  • How do I link my account?

    You can login to Talion with Hive Membership, Facebook and also with Google Play (AD) or Apple Game Center (iOS) depending on your OS. 

     

    Your game data on Guest Account is very hard to recover so please make sure to link your account to Hive Membership.

     

    [How to check if your account is linked: Menu on upper right corner > System > Options > Account > see if Hive, Google or Apple Game Center, and Facebook account is linked]

    [How to link your account: Menu on upper right corner > System > Options > Account > Tap on the account of your choice out of Hive, Google or Apple Game Center, and Facebook]​ 

  • I haven't received the item I paid for! (Google)

    First and foremost, we are very sorry for the inconvenience caused by any errors in payment transactions. 

     

    In the event that you do not receive an item you have paid for,

    you should be able to receive it once you close the game and access it again.

     

    If you have still not received your item(s), 

    please contact Customer Support stating that you have tried the above and still have not received the item(s).

    Please also include the following information in your inquiry.

     

    ■ Inquiry Content

    Market Used : Google

    Payment Account Info: Gmail address

    Payment Date/Time:

    Payment Amount :

    Account Info : 

    Request : Distribution of item(s) 

     

    * Viewing account info 

       : Run game → Main screen → View account username on the top left 

    * Viewing Google account 

       : Access Google Play Store → Menu → View account

     

    ※ Please note that with item distribution may be delayed by about 1 day with Google Play Store.

  • How can I make Direction Stones?

    You can craft a specific Direction Stone with 10 Unknown Stones at the Craft House.

     

  • Does a hero use only one kind of skill?
    In the menu, you can learn the number of skills as you find more about the hero.
    In order to learn a skill, you must collect materials and clear Legacy of Heroes. 
  • There are Players with exclamation marks and Players that are deactivated in my Live Mode Roster.

    Players that do not have a game on that day or are injured will be marked with exclamation marks or will be deactivated.

  • When does Daily Mission reset?

    Daily Mission resets at 5:00 AM daily. Don't forget to claim Hot Time rewards as well (also shown in Daily Mission). 

  • How do I sync my guess account to a Hive account?

    To sync to a Hive account, tap the gear icon on top right to find the Settings menu. Tap [Game Info] tab and Hive icon to start syncing. 

  • What are Rare/Rare (Gem) Units?

    Rare/Rare (Gem) units can be acquired through Special Summon.

     

    Here are the special stats that your rare unit might possess:

    [HP], [ATK], [Mana Required], [Cooldown Decrease], [Knockback], [Knockback Resist], and [MOV Speed].

     

    [Gem] attributes can also be granted as well. Rare (Gem) is divided into [Red, [Blue], and [Green]. Gem combine can be activated according to each color.  

  • I lost my password and I signed up with my Facebook or Google+ account. What do I do?
    If you signed up with your Facebook or Google+ account, you can always log in by just tapping on the Facebook or Google+ icon without entering your password. If you're using a different Facebook or Google+ account that you used to sign up for your Hive account on your device, you need to log in with the account you used to sign up for your Hive account to log in to the game.

    If you have any further questions regarding ID or game data, please send us an inquiry with the Submit a Question button.
  • What are Sol? How do I get it?
    Sol is the game’s hard currency. 
    Hard currency allows you to buy Rare to Epic equipment from a variety of strong boxes, extra energy, extra battle tickets, and Gold. Sol is the game’s premium currency. 
    Premium currency allows you to buy Rare to Epic equipment from a variety of strong boxes, extra energy, extra battle tickets, and gold.​
  • Is there a community site for this game?
    Yes, there sure is! You can join our forum here: http://bit.ly/KritikaForum.

    You can also join the forum from the game. Go to the “Game Settings” icon at the top right corner of the screen from the lobby. Then, press “Community”.
     
  • How do I Transcend Heroes?
    You can increase the MAX level by 2 by using 2 of the same 6★ Heroes.
    Transcendence can be performed up to 5 times. (Hero MAX level: Lv. 40)
  • I did not receive the password email.
    Your email registered with Hive membership may have opted out from receiving emails or could have moved the email to Spam.
    If you haven't opted out from receiving the email or moved it to the Spam, please submit a 1:1 inquiry. ​
  • How to send a ticket about billing?

    Go to https://customer.withhive.com/playwith/ask/1911, and then you will go to Ticket Platform.

  • How to logout on the account?

    To log out of your account, follow these steps:  

     

    1. Open Options (Gear icon) in the game.  

    2. Go to Player Info/Settings.  

    3. Select Link Account.  

    4. Tap Logout.  

     

    You will be returned to the login screen, where you can sign in with another account if needed.​ 

  • What are Critter Effects?
    Critters are useful companions who may not participate in battles, but provide bonus effects to your Monsters' stats just by being in your possession.

    Possession effects become enhanced as you increase the Critter's level and promotion stage!​
  • Tell me about Hero races and their counters.
    There are five races: Human, Orc, Spirit, God, and Demon. 

    Humans are strong against Orcs but weak against Spirits 
    Orcs are strong against Spirits but weak against Humans. 
    Spirits are strong against Humans but weak against Orcs. 

    Gods and Demons are strong against each other.
    They deal increased damage to each other and take more damage in return. 

    Please note that [Human/Orc/Spirit] races do not have any counters with the [God/Demon] races.​
  • What is Sweep

    In Black Beacon, you can use the 【Sweep】 feature to skip dungeon playtime and earn rewards if:

     

    The dungeon was cleared manually with a 3-star result.

    After achieving 3 stars, you can 【Sweep】 the stage next time.

    Tap【Sweep】 at the bottom right of the stage page.

    Choose up to 4 Sweeps in the popup window.

    Note: Sweeping still consumes 【Clarity】.​ 

  • How Do I Use Stickers, and Are There Any Benefits to Collecting Them?

    When you obtain a sticker, simply find the corresponding page in the book and attach it.

     

    Page Completion: Completing a page rewards you with special prizes.

    Book Completion: Completing an entire book grants even more exclusive rewards.​ 

  • What is Collection?

    Collection is a system where you can apply various effects that help battle.

     

    There are Victory Collection, which you can activate by clearing stages,

    and Equipment Collection, which tou can activate by obtaining certain grade of equipments.

     

    Every time you active collection effect, you can get bonus rewards such as Gems, Dungeon Keys, Weapon/Armor Summon Tickets, etc.

    So, don't forget to check collections!​ 

  • Do all Rift Dungeon Bosses have different Ultimate Skills?

    All 5 Rift Dungeons have different strategies you need to consider, and each Boss possesses unique skills and ultimate skills. 

  • What is Blacksmith?

    You can craft equipment through the Blacksmith building in Village. If you want to finish the Crafting quickly, you can use Crafting Time Speed Up item. 

  • I can’t ascend the dragon.

    Dragons participating in content such as the Colloseum or the Gap of Chaos cannot proceed with [Ascension] and [Abandon].

     

    Please check each of the contents and exclude the dragon you want to ascend, then try again. 

  • I lost my social media account. What should I do?

    When your account has been lost due to personal issues or hacking, it cannot be restored.

     

    Consult the social media platform and recover your account to log in to the game again.​ 

  • I want to delete the game.

    You can delete the game by going to the application management in the device settings/options.

     

    Even if you delete the game, your account data still exists, so you can reinstall it anytime and continue playing [Light of the Stars] with your existing account.

     

    However, please note that if you are using a guest account, your game progress may be lost when you delete the game.​ 

  • What languages are supported?

    Generation Zombie supports English, Japanese, Korean.

    ​​

  • Minimum system requirements

    ■ Check the minimum system requirements for Seal M.

    - The minimum system requirement for Seal M are shown below. The game cannot be downloaded on devices that do not match the minimum system requirement.

     

    ■ Minimum specification

    - IOS: iPhone 7 Plus (3GB RAM), version 13.0 or higher. At least 3GB Ram is recommended.

    - AOS: Galaxy s8 (4GB RAM), Android version 7.0 Nougat or higher. At least 4GB Ram is recommended.

     

    ■ Recommended specification

    - IOS: iPhone 8 Plus

    - AOS: Galaxy s10​ 

  • What are Dungeons?
    Dungeons come in six distinct modes, and unlocks sequentially based on your progress in the Guide Missions.

    In each mode, you can collect essential resources like Gold and  the Origin of the Element.
    As you progress through the levels, you'll earn even more rewards.​
  • Where do I find the Servant summon rate information?
    Heir of Light: Eclipse participates in voluntary loot box regulation.
    You can find the details on All Factions/Designated Faction/Friend Summon. by following these steps:

    [How to Find Servant Summon Rates]
     1. Select the tab you wish to view summon rates.
     2. Tap the ⓘ button on the upper left corner of the Summon page.
     3. View the Drop Rates of individual grades and Servants.
  • What are the rules about creating nicknames?

    'GODS RAID's nickname creating rules are as below.

     

    1. The minimum number of letter about nickname is 1 letter and the maximum is 12 letter.

    2. It can be created by separating the upper and lower case.

    Ex) Hello and hello are distinguished by different unique nicknames.

    3. You can use special letters in your nickname. But, these two special letters [ #, ＼ ] cannot be used as nickname heads(first).

    4. You can use blanks in nickname. However, in the case of blanks, the following rules apply.

    [Rules for using blanks]

    - On the head and tail of the nickname (first and last), it is impossible to use blanks.

    - You can't use more than 2 blanks in a row in the middle of a nickname.​ 

  • Can I continue playing on another device? Tell me about account sync.
    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    You can select between Hive membership, Google, Facebook, and Apple, or you can choose to sync to all of them.

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!
    We recommend that you sync at least 1 account.​
  • What are the criteria for cancellation/refund? (subscription withdrawal)

    You can cancel/refund within 7 days if the product has not been used, and transactions involving minors without the consent of a legal representative can be cancelled. (Please note that cancellation may be restricted if the name on the payment method, such as a mobile phone or credit card, belongs to an adult.)

     

    The following circumstances may limit the withdrawal of subscriptions:

     

    1. If the items are immediately used or applied in the game upon purchase.

     

    2. When additional benefits have been utilized.

     

    3. If purchased items have delivered by mail and have been received.

     

    4. If the act of opening the item can be considered as using it or when the act of opening determines its usefulness.​ 

  • Tell me about Ranked Battle.
    A grade and rank will be given according to the loss and gain of Ranked Points based on the result of each game.
    The higher the grade and rank, the better the season rewards.

    You can battle against 5 teams on the list, or refresh the list to find new opponents.

    Ranked Coins earned as a game reward can be used to purchase various items in the Ranked Shop.​
  • I want to make my Monster even stronger.

    You can upgrade your Monster in various ways via [Monster] in the menu.

     

    [Level Up] Level up your Monsters. They will get stronger as they level up.

    [Skill] Enhance a Monster's skill at random.

    [Evolve] Monster's star grade increases when it evolves. Its MAX level increases and gains stats.

    [Awaken] Boost Monster stats by increasing the awakening level. Monsters gain a new skill or an existing skill is enhanced and also gains a new appearance upon reaching Awakening Lv. 5!

    [Rune] Equip Monsters with Runes. Monsters with set Runes equipped gain a set effect. 

  • When is the server reward reset time?
    Quests, Playtime Reward, Daily Login, etc. are reset every 12:00 AM (UTC).
  • How can I update the game?
    Please refer to the following instructions on how to update the game based on each operating system.

    [Android]
    1) Open Play Store → Search for "The Walking Dead: All-Stars" → Select the game and tap Update
    2) Open Play Store → Tap your profile icon on the right side of the search bar → Tap Manage apps & device → Select the game and tap Update
    ※ If you cannot find the update button, please restart the Play Store app or your device.

    [iOS]
    1) Open App Store → Search for "The Walking Dead: All-Stars" → Select the game and tap Update
    2) Open App Store → Tap Profile in the top right corner → Select the game in the update list and tap Update
  • How do I trade players?
    You can trade players in [Manage Team] → [Trade].

    It requires five players of the same grade.​
  • How can I obtain Relics?
    You can obtain Relics through Exploration (Archeology Lab), Login rewards, and Events.
  • What is [Battlefield Token] and how can I get it?

    [Battlefield Tokens] can be obtained through [Ranking PvP]. You can also get the additional tokens based on the league and the ranking.

    You can spend your Battlefield Tokens at [Shop] → [Special] → [Battlefield Token Shop]. 

  • How do I set Auto Sell Settings for equipment?
    Please refer to the following steps:

    ■ Main Menu → Equip → Sell Settings​
  • How can I obtain accessories?

    Accessories can be obtained as a Dungeon reward.

    When you clear a specific stage in the Adventure, a Dungeon is opened, and the higher the dungeon level, the greater the rewards.

     

    If you equip the same type of accessory, the set option will be activated according to the number of accessories.​ 

  • I can’t unlock Stage 41.
    Stage 41 (Hard) can be unlocked after clearing Stage 40 (Hard) once.
    In order to unlock Stage 41 (Normal), clear Stage 40 (Hard) one more time.​
  • I want to know how to use Skills.

    A total of five characters can enter a battle.

    Select a character with the full skill gauge (located on the bottom of the HP bar) to activate a skill.

     

    Skills will be used automatically when you play in AUTO mode. 

  • What is Auto Hunt Level?

    Your Auto Hunt Level increases when you turn off Auto Hunt/Auto Move/Auto Quest Play and manually hunt Monsters in the Common Field. More abilities are added to the Auto Hunt feature as your Auto Hunt level increases. 

  • The next chapter does not open in the Siege Battle.

    In order to open a higher chapter, you need to [clear the previous chapter] and [achieve higher Ranked Battle victory points].

    Tap the locked chapter to check the unlock conditions.

     

    Earn more victory points in Duel Mode, and challenge the chapters with more rewards! 

  • How do I get Awaken Options for Arcana?
    You can get Awaken Options for your Arcana by awakening them. Keep in mind that Awaken Options are randomly assigned.

    You can reroll your Sub Option by spending an identical Arcana.​
  • What is the different between [Normal Photoshoot] and [Elite Photoshoot]?

    You can proceed the Main Story in Normal Photoshoot!

    You can also level up the Evermore and get items required for Star Rank UP upon clearing the stage.

     

    In Elite Photoshoot, there are only photoshoots and no stories.

    The level of difficulty is higher compared to Normal Photoshoots, but it allows you to get better rewards, as well as items for evolution. 

  • I accidentally sold players. Can you restore them?

    We are able to perform a one-time recovery per year for a player you have sold accidentally

     

    If you wish to recover your players, please submit an inquiry to Customer Support (https://customer-m.hive.com/ask) by filling out [Team name, Date/time of incident, and player tier].

     

    * Only the player (C or higher Tier) sold most recently is eligible for recovery.​ 

  • How do I withdraw from my Hive account?

    You may withdraw from your Hive account by following the steps below:

     

    [How to Withdraw from Your Hive Account]

     

    Open Chromatic Souls → Tap Hive in Info → Tap Settings next to the profile image (Gear icon) → Enter password → Tap Delete Account at the bottom

     

    * IMPORTANT

    1. When you delete your Hive account, all games linked to that account will also be deleted.

    Once you delete your account, there will be a 14-day waiting period. You can sign up for a new Hive account after 14 days.

    You can undo deletion of your account during the waiting period, but you cannot delete your Hive account immediately.

     

    [Canceling Withdrawal]

     

    You may cancel your account withdrawal within 14 days of the date you requested it.

    We are able to assist you if you fill out the information below and send us a 1:1 inquiry.

     

    <Required Information>

     

    1. Hive ID: 

    2. Withdrawal request date:​ 

  • Why can't I join Hive?

    You may encounter problems joining Hive if:

     

    1. Your ID or email address is already registered

    2. You have over 5 unique Hive IDs that have signed up or logged in from a single device/IP (excluding guest accounts)​​​ 

  • I opened my Lucky Card, but I didn’t receive my item(s) in my Mailbox.

    If you did not receive items from opening Lucky Cards, please check the list below:

     

     - If you used Stars to open Lucky Cards, it will be sent to your Storage instead of GM Gift.

     - If you used Coupons or Gold to open Lucky Cards, it might be further down your item list. Please claim your items in your Mailbox first. 

     - When you receive items from your Mailbox, the mail list will be refreshed and the item(s) you received from Lucky Cards will show up.

     

    If you still did not receive your item(s), please contact Customer Service.​ 

  • What is dragon [Bind]?
    Dragons can be bound to other dragons.

    6★ Dragon will have 1 bind slot, and a 7★ Dragon will have 2 bind slots.
    Only 5★+ dragons may be bound.

    [Bound Dragon] converts its ability to another type and increases the ability of [Master Dragon].
    The conversion rate of ability varies by dragons.
    (Defense may seem insignificant, but its effects cannot be ignored.)

    [Bound Dragons] appear next to [Master Dragon] in battle and deal reduced attack. They can neither be put into battles individually nor bound to another dragon.
    (Reduced attack deals 70 % of original attack. However, other abilities stay the same.)

    [Bound Dragons] are not affected by other dragon's "Team Effect", and their own "Team Effect" is applied only to themselves.

    You can change the displaying of bound dragon on [Settings] → [Bound Dragon Attribute].
  • How can I strengthen an Elune?

    1. Upgrading Elunes

    Elunes can normally be leveled up by earning EXP in Adventure. They can also be upgraded by using other Elunes or [Growth Lightures] as material.

     

    An Elune's max level increases the higher its grade. Below you'll find the corresponding max level for each.

     

    ▶ 1★ Elune: Lv. 10

    ▶ 2★ Elune: Lv. 20

    ▶ 3★ Elune: Lv. 30

    ▶ 4★ Elune: Lv. 40

    ▶ 5★ Elune: Lv. 50

    ▶ 6★ Elune: Lv. 60

     

    2. Evolving Elunes

    Elunes increase in [Grade] when they are evolved. Only Elunes who've reached max level can evolve.

    Elunes can be evolved using other [same-grade] Elunes that are of [equal or higher rarity] or [Evolution Lighture] as materials. Required number of materials vary by its grade.

     

    3. Transcending Elunes

    Elunes who've reached their peak in terms of grade and level can be transcended to strengthen their abilities even further.

    Elunes can be Transcended up to [Lv. 5].

     

    Transcend requires an [identical Elune] of the [same grade] or an [Transcend Lighture] as material.

     

    - Enhancing Skills

    Elune skills can be enhanced up to Lv. 6.

    Only Active Skills can be enhanced.

     

    Skills can be enhanced by using an [identical Elune] or [Skill Lighture] as material.

     

    4. Enhancing Skill Gem Slots

    Skill Gems are items that can be used on skills to increase their power and effects. Enhancing the slot where a Skill Gem goes will also boost the effects of the equipped Skill Gem.

     

    Gold can be used to enhance slots up to Lv. 5.

    [Inherited Stats] + [Enhance Bonus] will be applied to the Skill Gem.​ 

  • I want to link my account to a different Google account.

    If your account is only linked to Google, first link your account to a platform that's not Google. Then un-link your Google account and link to a new Google account.

     

    [How to link your account to a Google account]

     

    1. Link to a different platform other than Google

    2. Un-link Google account

    3. Link to another Google account​ 

  • I haven't received the item I paid for! (Google)

    In the event that you do not receive an item you have paid for,

    you should be able to receive it once you close the game and access it again.

     

    If you have tried the above and still have not received your item(s), please contact Hive Customer Support (https://www.withhive.com) with an inquiry containing the following content. 

     

    ■ Inquiry Requirements

    Market Used : Google

    Transaction Account Info : Gmail address

    Transaction Date/Time :

    Transaction Amount :

    Account Info : Game server / in-game username / CS CODE

    Request : Item distribution 

     

    * Finding Your CS CODE

      : Access game → Top right menu → Settings → Account/Misc → CS CODE

    * Viewing Google Account

      : Access Google Play Store → Menu → View account

     

    ※ Please note that distribution of items that have not been received after payment may be slightly delayed.

  • I haven't received the item I paid for! (Apple)

    First and foremost, we are very sorry for the inconvenience caused by any errors in payment transactions. 

     

    In the event that you do not receive an item you have paid for,

    you should be able to receive it once you close the game and access it again.

     

    If you have still not received your item(s), 

    please contact Customer Support stating that you have tried the above and still have not received the item(s).

    Please also include the following information in your inquiry.

     

    ■ Inquiry Content

    Market Used : Apple App Store

    Payment Date/Time:

    Payment Amount :

    Account Info : 

    Request : Distribution of item(s) 

    Purchase History: Screenshot of iTunes payment history showing order number (required) 

        (Payment date, payment amount, item name(s), order number must all be visible.)

     

    * Viewing account info 

      : Run game → Main screen → View account username on the top left 

    * Viewing Apple Purchase History

      : Access PC iTunes → Log in → Icon at the top→ Proceed to account info

     

    ※ Please note that with item distribution may be delayed by about 1 day with the Apple App Store. 

  • Equipment & Relic Crafting

    You can craft with the set effect shard and the Essence of Light that matches the selected equipment/relic craft list.

    random 4~6★ grade equipment will be crafted when you craft an equipment and the grade of the relic will be chosen randomly when crafted from Magic to Legendary.

     ​ 

  • Is auto battle feature available?
    ​Yes! 
    Complete the tutorials and tap the Auto button on bottom left. 
    Tapping 2x button will accelerate the progress.
    However, you may want to strategically use skills in higher level battles, so please use the feature wisely. 
  • Are there any requirements to participate in the raid?

    You need a minimum of Troop Lv. 30 and must be part of a kingdom to participate in a raid. 

    Raid will take place starting Monday at 5:00 AM through Sunday at midnight.

     

    There are no limits to join the raid, but allies who died in the raid must wait until 5:00 AM the next day to participate again. 

  • How do I change the character?

    On the right side of the lobby, unselected characters are there standing. Tap the character you'd like to play with. 

  • How can I active Rare Combine?

    To activate Rare Combine for Adventure and battle modes, you must form a Rare (Gem) unit according to the combine formula. Activated effects can be viewed in each mode's standby screen. 

     

    ※ Some effects do not activate in certain modes.
    Ex.: Rare Combination that grants 'Bonus points' effect will only activate in Siege. 

  • Missing the Facebook Rewards?

    We apologize for the inconvenience to your gaming experience. 

    To receive rewards for your Facebook friend invite, please let us know the following information:​

     

    1. Date of when you met that invite number to get the reward

    2. Screenshot of the Invite Screen showing you reached  that invite #
    3. Please allow up to 72 hours for the reward to be send if not received by then please contact us

    We will then verify the information and will send you any missing item.  

  • Where can I find in-game events?

    From the lobby, press the “Events” icon on the left side of the screen.​

  • How do I Awaken Heroes?
    You'll be able to Power-up the Hero's skill when you Awaken a 6★ Hero.
    Heroes can be Awakened using a material Hero.
  • How Can I Delete My Account?
    Tap your [profile] image and [Delete Account] under the [Account Settings] tab.

    Please note that deleting your account will permanently erase all game data, and it cannot be recovered. 

     

    If you truly wish to delete your account, please enter the text shown on the screen.​​

     

  • Can Items break when I forge or refine?

    Items can break when you are forging them and refining them. Anytime an item is level refined past 30 levels, the next time it fails, it will break.

  • Where can I find my Account Number/ User ID (UID)?

    ​To locate your Account Number (UID), follow these steps:  


    1. Open Options (Gear icon) in the game.  

    2. Go to Player Info/Settings.  

    3. Look for your Account Number (UID).  

    4. Tap Copy to save it for future reference. 

  • How do I make my Monsters stronger?
    You can upgrade your Monsters in various ways in the [Monster] menu at the bottom of the main screen.

    [Level Up]: Increase a Monster's level and stats by using Monster EXP.
    [Promote]: Greatly increase a Monster's stats by using identical Monster Cards.
    [Trait]: Grant random trait stats to each slot. Slots are unlocked as a Monster's promotion stage increases.
    [Accessory]: Unique or higher grade Monsters can equip accessories that boost their stats.
    [Breakthrough]: Increase a Monster's max. level using this feature.
    [Stat Bonuses]: Increase your Monsters' overall stats using Elixirs.​
  • Tell me about Hero classes.
    [Offense] Deals powerful single-target or AoE damage
    [Tank] Shields allies with high defense, blocking enemy attacks in the front row
    [Magic] Deals significant AoE magic damage and applies debuffs from the rear row
    [Support] Enhances team stability with healing and unique buffs.​
  • How to rewatch the story dialogues

    If you accidentally tap too fast during the game and need to review previous dialogues, you can tap the 【

  • What Happens If I Get a Sticker I Already Own?

    If you obtain a duplicate sticker, you’ll earn "Duplicate Reward" points instead.

     

    Once you collect enough Duplicate Reward points, you can exchange them for a guaranteed new sticker that you don’t already own.​ 

  • Should I clear the Rift Dungeon in order to receive rewards?
    You will get rewards based on the grade calculated from the damage you inflicted on the Boss and bonus points for Groggy state, regardless of whether you cleared the Rift Dungeon or not.

    The higher the grade is, the better rewards you will receive, and you can find more details on rewards for each grade from below.

     ■ Main Screen → Battle → Rift of Worlds → Rift Dungeon of each attribute → Drop Info → tap the drop box in top-left corner​
  • What is Wizard's House?

    You can Level Up your Equipment from the Wizard's House. 

  • How do I change my language setting?

    You can change in-game language as follows.

    - Click the menu(≡) of the upper right corner of the game ▶ [Settings] ▶ [Game] ▶[Change Language] on the right of Language category and choose preferred language​ 

  • I can’t infuse the gems I have in the Colloseum.

    The gem that the dragon is wearing cannot be infused.

     

    Please check the entry dragons of the [Colloseum] and the [Gap of Chaos], exclude the gem you want to infuse, and then try again. 

  • Will my game data be erased if I delete and reinstall the game?

    When you first signed up for the game, your game data was linked to your store account. 

     

    Therefore, unless you delete your game account or your store account, you can play again with your existing data (play history, items, etc.).

     

    However, in the case of a guest login, if you delete and reinstall the game, your existing data will be lost. Therefore, if you are using a guest login, please make sure to link your store account before deleting the game."​ 

  • How do I enter a coupon?

    Please Go to our website -> Click on more on top left corner of the screen -> Click Redeem Code

     

    Official Website: https://playgenerationzombie.com/

     

    ​​

     

  • Where can I check my payment history? (Steam)

    You can check your payment details from the Steam Store.

     

    [How to check Steam purchase history] 

     

    1. Log into your Steam account. 

    2. Click on your profile in the top-right corner of the Steam Home page and select Account details.

    3. Under Store & Purchase History, click on View purchase history.

    4. You will now see your purchase history​ 

     

     

  • Game won't run after update

    If the game does not run after the update, try to solve it by deleting the data and cache in the device and try reinstalling the game. 

    ■ Android (AOS)

    1. Settings → Application Management → Application Manager → Seal M 

    2. Clear Cache → Delete Data → Delete Game. 

    3. Go to the Google Store and reinstall the game, then run it again. 

     

    ※ Depending on the type of mobile device you are using, the moving route may differ.

     

    ■ Apple (iOS) 

    1. Touch and hold the Seal M application and touch the x button → Delete

    2. Go to the App Store and reinstall the game, then relaunch the game. If you continue to be unable to run the game, please write to the customer center with the text or image of the error message and the order in which the problem occurred.​ 

  • What devices can I play the game on?

    Frostpunk: Beyond the Ice is available on both Android and iOS devices. 

  • What is Collection?
    The Collection level increases based on the rank achievements of Skills, Allies, and Relics.
    When you obtain Soul Parts that meet the requirements, you can activate the Collection Effects.

    Simply tap the [Collection Effects] button to view the applied effects.​
  • How do I level up my Servants?
    You can level up your Servants in two ways:

    ■ Leveling up individual Servants
     1. Go to the Servants tab → Select a Servant.
     2. Tap the Level Up button at the bottom.

    ■ Leveling up Servants using Training Grounds
     1. Go to Training Grounds in the Estate menu.
     2. Tap an empty slot → Select a Servant.

    In the Training Grounds, you can link Servants to level up with those already made progress to match their levels.

    Try out this feature if you wish to upgrade a variety of Servants faster!

  • How can I change my chat server?

    Method of changing the chat server is belows.

     

    - Tap on the [speech bubble] in the upper right side in the screen > click the 'channel icon' in the upper side > write the channel number which you want to move > click the 'arrow icon'


     

     

     

  • Tell me about Special Match.
    In Special Match. you can play Potential A - E games, and obtain a Potential Note of the corresponding type.
    You can adjust the difficulty, and higher-grade Potential Notes can be obtained at higher difficulties.

    You can change the reward ratio to increase the number of balls and rewards per game completed. A reward bonus is activated on each day of the week, providing bonus rewards.​
  • I want to use a different Monster. How do I change Monsters?

    You can add up to 3 Monsters to your team who will accompany you on the field.

    Tap the Spell Book next to the Summoner icon at the top-right to change your team Monsters.

     

    Defeated Monsters revive when you enter a village or a city.

    Mana is required to change a Monster during battle.

     

    Don't forget to [Save] after selecting the Monsters! 

  • Where can I find drop rates for Recruit?
    Please refer to the following instructions on how to find drop rates for Recruit:

    1) In Recruit, tap the menu (All Alignments Survivor Recruit/Alignment Survivor Recruit/Interaction Survivor Recruit) that you’d like to check the drop rates for
    2) Tap the ⓘ button to check drop rates
  • What is a Team Deck?
    A Team Deck is comprised of a Same Team Deck and Boost Team Deck.
    Equip decks based on the number of players that are either part of the same team or meet specific Boost requirements.​
  • How do I advance my characters?
    You can advance your characters every 50 levels if they meet all the requirements.
  • What is [Ancient Stone] and how can I get it?

    [Ancient Stones] are used for releasing and upgrading Guides.

    They can be purchased at the Battlefield Token Shop, Secret Shop or obtained as rewards from product purchases and attendance rewards. 

  • How do I fuse equipment?
    Please refer to the following steps:

    ■ Main Menu → Forge → Fuse → Select either Fuse (Random) or Fuse (Select) to proceed.​
  • How can I strengthen my Heroes?
    Just like soldiers, Heroes can be leveled up, upgraded, and Transcended.

    1. Level Up: Heroes can level up using the EXP obtained from each stage.
    2. Upgrade: Heroes can be upgraded using Upgrade Stones once they reach Max Level for each Rank.

    <Required Upgrade Stones for Each Rank Up>
    Rank 1 → Rank 2: Heroic Rookie Upgrade Stone x2
    Rank 2 → Rank 3: Heroic Veteran Upgrade Stone x5
    Rank 3 → Rank 4: Heroic Elite Upgrade Stone x9
    Rank 4 → Rank 5: Heroic Royal Upgrade Stone x14
    Rank 5 → Rank 6: Heroic Special Upgrade Stone x20

    3. Transcend: Heroes can be Transcended up to Lv. 6. Each level up of Transcend requires 50 Pieces.​
  • I want to level up my Characters.

    Characters can be leveled up using Gold and Character EXP.

     

    The maximum level gradually increases according to the character grade.

    The number of skills that can be used increases and the power also increases according to the character level.

     

    When you reach a certain level, you can only increase the level by using Breakthrough EXP.

    Character Breakthrough EXP can be obtained from the Shrine of Trials. 

  • How do I enable Auto-Enhance?

    Follow the steps below to adjust Auto-Enhance:

     

    ■ Main screen → Tap '三' in the top right corner → Settings → Auto Battle → Auto Level Up​ 

  • I want to learn about the Mission Office.

    You can dispatch monsters in your possession for missions.

    If missions are successful, you can earn rewards.

     

    Taking the target's weakness into consideration when dispatching increases the chances of the mission success.

    Monsters being dispatched cannot be used for other missions, so please choose carefully!

     

    Missions are updated daily at noon ad midnight (UTC).

    Even if the update time comes during the mission, you can still complete the ongoing mission. 

  • How do I awaken Arcana?
    You can use identical Arcana to Awaken your Arcana.
    You can Awaken an Arcana up to 4 times, and the number of identical Arcana required for each Awakening is shown below.

    1st Awakening: 1 identical Arcana 
    2nd Awakening: 2 identical Arcana
    3rd Awakening: 3 identical Arcana
    4th Awakening: 4 identical Arcana​
  • I can't find the [Elite Photoshoot].

    Try clearing Normal Stage 5-1 first.

    You will find the [Elite] button on the bottom-right corner!

     

    You need to be over Lv.20 to unlock Chapter 5. 

  • I accidentally purchased items from the shop. Can I get a refund?

    We are able to perform a one-time recovery per year for a shop item you have bought accidentally.

     

    If you wish to get a refund, please submit an inquiry to Customer Support (https://customer-m.hive.com/ask) by filling out [Team name, Date purchased, and purchased item].

     

    * Items purchased accidentally will be retrieved, and only one item purchased most recently is eligible for recovery.​ 

  • I made a purchase but did not receive my items! (Google)

    In case you haven't received your items after purchasing them, you may be able to claim them when you go to the Shop and tap on the item you purchased again.

     

    If you don't receive your items after the relevant pop-up appears, please try again by logging in once more.

     

    If you still don't receive your items after logging in again, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask).

     

    <Required Information>

     

    Market: Google

    Payment account info: Gmail address

    Payment date:

    Purchased item(s):

    Payment amount:

    Account info: Hive ID

    Request: (Issue items/refund)

     

    How to Check your Google account

    - Go to Google Play Store → Tap the ≡ icon on top left corner → Check your Gmail address below your name

     

    * Please understand that there may be a delay in issuing your items that were not sent out after purchase.​​ 

  • I want to unlink my Google or Facebook account and use Hive instead.

    If you link your account with your Google or Facebook account, you may play the game without a separate login process.

     

    If you wish to unlink your Google or Facebook account and use a Hive account instead, please refer to the steps below:

     

     

    1. If you are playing the game and your account is already linked to your Google or Facebook account, you can create a Hive ID and password in Hive account settings (One-time only).

     

    2. Go to your in-game Settings → Tap Hive button → Tap Account Settings (Gear icon) → Enter an ID to use → Enter password → Tap [Save] at the bottom → Your Hive account is now available and linked to your game

     

    3. Go to your in-game Settings → Tap Hive button → Unlink your account from your Social Network account at the bottom → Log out

    When you log in using your new Hive ID, you will be able to continue playing with your existing data.​ 

  • What is dragon [Awakening]?
    [Heroic] and [Legendary] dragons can become stronger through Awakening once they reach 7★.

    In order to Awaken your dragon, you need six of 4★ dragons of the same attribute. 
    Awakening allows you to specialize a stat, making your dragon stronger.
  • How can I use Boost Trainer?

    In order to use a Boost Trainer, your selected player must be higher than [+2] boost level. Once the material cost reaches to 100%, you will be able to select a Trainer.

     

    Here are instructions on how to use Boost Trainers:

    1. Go to Management

    2. Go to Boost Players

    3. Select a Player you wish to Boost (Must be higher than [+2] boost level)

    4. Select Material Player(s) and fill the cost to boost up to 100%

    5. Press Select Trainer and you will be able to select the Trainer.

     

    ▶ Please be advised that you can use only one trainer per boost.

     

    Here are the bonuses from using the following Boost Trainers:

    S:   [+100% Success Rate]

    A+: [+30% Success Rate]

    A:   [+20% Success Rate]

    B+: [+15% Success Rate]

    B:   [+10% Success Rate]

    C+: [+5% Success Rate]

    C:   [+2% Success Rate]​ 

  • What is Elune's Light, and where can I use it?

    [Elune's Light] can be obtained by exchanging Elunes you don't need in [Scrap Elune].

    Elune's Light can be used to purchase Lightures in the [Shop] or summon Elunes in [Light Summon].

    For more details on [Light Summon], please check the information below.

     

    ▶ Light Summon: Use [Elune's Light] to summon Elunes.

    - Elune lists will refresh [every 2 weeks] in Light Summon.

    - Completing lines in Light Summon will get you extra rewards.

    - Completing all 12 lines in Light Summon will earn you a [Legendary Elune Summon].​ 

  • How do I recover lost game data from when I used a guest account?

    We can link your lost guest account to a new Hive account ONLY ONCE. But we must confirm some information before we can help you.

     

    First, please create a new Hive ID and game account on the device you used to play with your guest account. Then please answer the questions below and resubmit your ticket through Customer Support.

     

     

    < Necessary Answers > 

     

    1. Agreement to linking Hive Account 1 time (Yes / No):

     

    2. Guest account game information: 

    (Nickname / Class / Owned currencies / Logged in dates, etc.)

     

    3. New Hive ID game information: 

    (Nickname / Class / Owned currencies / Logged in dates, etc.)

     

    4. Other information: 

     

    * If you do not have access to the device on which you played with your guest account, please let us know the following information as well.

     

    5. Device information:

    (Model name of the device / phone number) 

     

    6. Purchase information: 

    (Mobile market / iTunes purchase history)

     

    * We can help you much faster if you can give us all the necessary information mentioned above in as much detail as possible.​ 

  • I haven't received the item I paid for! (Apple)

    In the event that you do not receive an item you have paid for,

    you should be able to receive it once you close the game and access it again.

     

    If you have tried the above and still have not received your item(s), please contact Hive Customer Support (https://www.withhive.com) with an inquiry containing the following content.

     

    ■ Inquiry Requirements

    Market Used : Apple App Store

    Transaction Date/Time :

    Transaction Amount :

    Account Info : Game server / In-game username / CS CODE

    Request : Item distribution 

    Purchase History : Screenshot of iTunes payment history showing order number (required) 

        (Payment date, payment amount, item name(s), order number must all be visible.)

     

     

    * Finding Your CS CODE

      : Access game → Top right menu → Settings → Account/Misc → CS CODE 

    * Viewing Apple Purchase History

      : Access iTunes on PC → Log in → Icon at the top → Proceed to account info

     

     

    ※ Please note that distribution of items that have not been received after payment may be slightly delayed.

  • I would like to cancel a payment. (Google)

    If you would like to cancel a payment, 

    please submit an inquiry to Customer Support including the following information.

     

    ■ Inquiry Content

    Market Used : Google

    Payment Account Info : Gmail address, Google order number 

    Payment Date/Info :

    Payment Amount :

    Account Info : 

    Request : Cancel payment

     

    * Viewing account info 

       : Run game → Main screen → View account username on the top left 

    * Viewing Google account 

       : Access Google Play Store → Menu → View account

     

    ※You must submit the inquiry within 7 days of payment,

    you must not have used the purchased item(s).

  • Where can I check and use the Books of Dimension that I purchased from the Forgotten Shop?

    You can check and use the Book of Dimension (per Direction) that you purchased or acquired by going to Summon at the lobby screen.​

  • What is sweep?
    [Start Sweep] is activated when you clear Saga and Legacy of Heroes with 3 stars.
    Sweeping will consume Stamina and rewards EXP and items from Saga/Legacy of Heroes instantly. 
  • Are there any requirements to participate in the Conquest Battle?

    You need a minimum of Troop Lv. 22 and must be part of a kingdom to participate in the Conquest Battle.

     

    Each battlefield can be accessed during the following times only.

     

    Etheros Battlefield: 3:00 AM

    Ashrachna Battlefield: 11:00 AM

    Techloka Battlefield:  7:00 PM

     

    Battlefield can be selected by the King in the "Manage Kingdom" menu. 

  • How do I equip/unequip a skill?

    Go to Skill menu, select a skill you want to equip, tap Equip button, and tap the skill slot to place the skill onto the slot.

    Tap the equipped skill and Unequip button to unequip the skill. 

  • Why can't I play Treasure Hunt?

    Various rewards can be acquired in Treasure Hunt!

    Treasure Hunt can only be played 10 minutes every hour.

     

    You cannot enter a stage when another user is playing.

    Also, each stage's number of clears must be less than 3 for a player to enter. (Limit will reset every 8 hours.) 

  • What is a CS Code and where do I find it?
    CS Code is short for Customer Support Code. 
    This is a unique code automatically generated for you. It is a 7 digit alpha-numeric code that we need in order to access your account.

    To find your CS Code, select on the Gear button on the top right corner in the town to access the Game Settings. 
    Then select on the “Account” tab and under “Account Info”, your CS Code is listed. 
  • Ally Protection

    [Ally Protection Info]


    Protect your allies to prevent accidentally selling your valued allies!

    You will find an icon when you enter the Ally screen as seen below.

    Tap the icon to protect your ally.

    Once protected, the icon will turn green as seen above, and various functions will be restricted.

    The protected ally can be enhanced, used as a Helper, or be in a party, but he/she/it cannot be sold or re-birthed.
    (Once you deactivate the protection, these functions will be available again.)

    You can also activate the protection feature on the ally detail screen as seen below.

  • What's the different between Fixed Hero Evolution and Random Hero Evolution?
    The Hero's grade is increased by 1 with Fixed Evolution.
    You'll get a random Hero of a grade higher when you complete the Random Evolution.
  • I didn't receive my coupon rewards.
    If you fail to receive rewards after redeeming a coupon code, please refer to below.

     ① "Invalid coupon code. Please check again."
      → You may have entered the code incorrectly or confused numbers with letters. If the coupon code contains the letters O or I, or the numbers 0 or 1, try switching them.

     ② "Failed to retrieve user information. If the problem persists, please contact customer service."
      → Guest accounts cannot use coupons. Please sign up for or log in to Hive to use the coupon.

     ③ "You have entered a coupon code for another game. If the problem continues, please contact Customer Support."
      → This message indicates that the coupon code is not valid for Minion Rumble
      It is caused by entering a coupon issued for a different game.

     ④ "Failed to use the coupon. If the problem continues, please contact customer service."
      → There may be a network issue. Please relog in and try again.

    If you follow the steps above and still can't use the coupon, please submit a 1:1 inquiry with the coupon code.​​​
  • When is maintenance scheduled?

    Normal maintenance is usually scheduled for every other Tuesday (every 2 weeks). During the maintenance time, special service features will take place. Emergency Maintenance does not fall under the regularly scheduled time. Special Service requests will NOT take place during these unless stated otherwise.

  • Where can I find my Account Number (PID)?

    To locate your Account Number (PID), follow these steps:  

     

    1. Open Options (Gear icon) in the game.  

    2. Go to Player Info/Settings.  

    3. Look for your Account Number (PID).  

    4. Tap Copy to save it for future reference.​ 

  • How do I deploy my Monsters in a formation?
    You can deploy Monsters in [Monster] → [Formation] at the bottom of the main screen.

    Not only can you tap Monsters to deploy or remove them, but you can also use [Auto Select] for convenient deployment!
    You can also set a Leader Monster that your Monsters will follow in stages.​
  • Tell me about Lineup Stats.
    Placing Heroes of the right races together will grant you bonus stats.
    You can check this by tapping the icon to the left of the Profile on the battle preparation screen.

    Use strategic placements to build an even stronger team!​
  • What is a supporting character

    While playing through the main storyline, you can find the 【Support】 button above the third slot on the team setting page. Tapping it allows you to use other players' characters to assist you in clearing stages. 

  • Can I Use My Character When Switching Between AOS and iOS Devices?

    Currently, it is not possible to transfer your character or game data between AOS and iOS devices.

     

    However, we are working on making this service available in the future. Once it’s ready, we will provide further announcements.​ 

  • How Do I Use Preset?

    You can set the preset on each contents.

     

    There are 5 presets, and you can set Kitty, Companion, Magic, and Astrology differently for each preset.

     

    Set the preset on each content such as Stage and Dungeon, and your equipped setting will automatically change upon entry.

     

    Make a combination of various Kitty, Companion, Magic, Astrology and create the optimized setting for each content!​ 

  • I want to know more about Homunculus.
    Homunculus is a special monster that you can name it as you want, and select various skills to evolve it further.

    You can summon one [Attack Type, Support Type] Homunculus each through the 'Craft Building', and can use certain items to proceed with skill evolution or reset skills to change its attribute.

     ■ Attack Type Homunculus: Has Fire/Water/Wind skill
     ■ Support Type Homunculus: Has Light/Dark skill​
  • What is Item/Equipment Crafting?

    Craft Items and Equipment. 

    Equipment enhances Card performance, giving you an advantage in Battles.

     

    Equipment Crafting:

    Equipment crafting is divided into different Buildings based on Card types.

    * Blacksmith - Equipment for Unit type Cards

    * Construction Workshop - Equipment for Building type Cards

    * Magic Research Lab - Equipment for Spell type Cards

     

    Item Crafting:

    Item crafting can be done at the Process Plant, where you can create consumables, materials, and other miscellaneous items.

    If you need any items, check the Process Plant.​ 

  • How do I check my Free / Paid Gems?

    You can check the remaining Free / Paid Gems on your account as follows.

    - Click the menu(≡) of the upper right corner of the game ▶ [Settings] ▶ Check Free / Paid Gems at the bottom of the [Account] tab​ 

  • I did not receive the password email.
    Your email registered with Hive membership may have opted out from receiving emails or could have moved the email to Spam.
    If you haven't opted out from receiving the email or moved it to the Spam, please submit a 1:1 inquiry.
  • I can’t register the dragon I have for trade.

    Dragons that meet the following conditions cannot be traded.

    ■ Conditions for non-tradable dragons 1. Adults cannot be traded. 2. Eggs less than five hours old from the exploration cannot be traded. 3. Dragons that cannot be traded cannot be traded. 4. Dragons with nicknames cannot be traded. They can be traded after being reverted to their original names. 5. Frozen eggs or hatchlings cannot be traded. (The Goblin Market is an exception.) 6. Dragons that are already being traded cannot be traded.  

    If none of the above conditions apply but you still cannot trade, please contact customer service with the original name information of the dragon in question. 

  • I lost my guest account.

    Guest accounts are temporary and can be used without syncing to your Google or Apple account.

    You can play the game and make purchases, however your data may be deleted when changing your device or reinstalling the game.

     

    When you lose the guest account due to your device being damaged, replaced or lost, it cannot be recovered. We highly recommend syncing your account before playing the game.​ 

  • How do I link my store account?

     

     

    You can link your store account by going to the profile in the top left corner and selecting the "Link Account" button at the bottom.

     

    If you log in with your store account when logging in, there is no need to link it.​ 

  • How to check on-going events?

    You can check on-going events and detailed information through our official Facebook page or Discord.


    Facebook:     https://www.facebook.com/generationzombie/

    Discord: https://discord.gg/FpY3sJDRa5 

     

    ​

  • I want to know how to update the game.

    The game update method for each store is as follows. 

     

    [Google Play Store]

    1. Google Play Store → Search 'Villains: Robot Battle Royale' → Select the game and 'Update' ​

     

    2. Google Play Store → Touch 'Profile'at the top right → 'Manage apps and devices' → Select the game and 'Update'

    ※ If you cannot find update button after the method above, we recommend you to re-run the Play Store or reboot the device.​ 

     

    [Apple App Store]

    1. App Store → Search 'Villains: Robot Battle Royale' → Select the game and 'Update'

    2. App Store → Touch the top right human figure → Select the game from the list of available updates and 'Update'​ 

  • Tell me about the basic resources.
    Coal, Food, and Wood are the basic resources essential for survival.
    Continuously managing and producing these resources is crucial in the game.

    You can check your current basic resources in the [Warehouse Management Centre].
    If your resources exceed the warehouse capacity, consider upgrading to increase the limit.

    Efficiently manage your resource reserves to ensure smooth city operations!​
  • What is Boss Raid?
    Boss Raid is a content where you inflict damage to the Boss within the time limit, and earn scores based on the damage dealt.

    As the level increases, you can achieve higher scores and receive rewards based on your grade and rank.
    Mana Stones obtained as rewards in Boss Raid can be exchanged for desired items from the Shop.​
  • What are Auto Purify and Quick Purify?
    Auto Purify and Quick Purify are the features that allow you to make progress by accumulating EXP and items even when you are offline.

    Here is more information:

    ■ Auto Purify Rewards
     - Rewards are determined based on a cleared chapter stage, with higher stages providing better types and amounts of rewards.
     - In addition, raising your VIP Level increases the amount of certain rewards.

    ■ Auto Purify Time
     - Rewards are automatically accumulated for up to 12 hours by default.
     - Raising your VIP Level increases the Auto Purify Time. More information can be found in the VIP Perks menu.

    ■ Quick Purify Attempts
     - You can use the Quick Purify feature once a day.
     - Raising your VIP Level increases the number of daily attempts. More information can be found in the VIP Perks menu.​
  • How can I use auto-battle mode?

    There are three Auto-battle mode in GODS RAID.

     

    [Battle mode]

    - MANUAL : Modes that the player manually controls directly

    - AUTO : Semi-manual mode, which automatically uses only the Hero's ultimate

    - FULL : Full automatic mode, which automatically uses both the Hero's ultimate and the Divine Power

     

    These modes can be freely changed by clicking the button in the lower right side during battle.

     


     

  • I can't update the game from the market.
    You can update to the latest version from the following places.

    ■ Google Play Store
     1. Close the game and open the [Play Store] → Profile on the top right
     2. Go to [Manage apps & device]
     3. Check [Updates available] or [See details]

    ■ Apple App Store
     1. Close the game and open the [App Store]
     2. Profile on the top right
     3. Pull the page to the bottom to refresh the page​
  • I want to check my purchase history.
    Here's how for each market.

    ■ Google Play Store: Google Pay → [Activity] 

    ■ Apple App Store
     1. Device Settings → Profile on top
     2. [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support.

    You can select each purchase to check the detailed info such as the order number.​​
  • How do I equip equipment and change weapons?

    You can put on equipment in the Equipment tab in your bag.

    Use the [Auto Equip] function to equip recommended equipment automatically.

     

    Press the change weapon attribute button at the bottom of the skill button to change to a weapon of a different attribute.

    Change weapons situationally to gain an advantage in combat. 

  • I'm having trouble understanding the numerical units in-game (e.g., 1K, 1M)
    Numbers in the game are displayed using specific units such as K and M to provide information in a more concise manner. (1K=1,000/1M=1,000,000)
  • How do I boost players?
    You can boost your players in [Manage Team] → [Upgrade Players]
    You need identical player cards or Boost Material Cards in order to use Boost.

    You can also use additional Material Cards to increase the Boost Rate.
    The additional Boost Rate will vary based on the difference between the OVR of the cards and that of the target player.​
  • After joining a party, my stage progress has changed.
    When you join a party, all members will have their progress adjusted to the lower of the two categories. If you leave the party, you will return to your original progress.
  • What is [Resource Battle]?

    [Resource Battle] is available from Payer Level 7.

     

    It consists of 3 areas and you can use 2 Valkyries in one area to fight in battles.

    Each area gives different rewards, and the higher the stage, the greater the rewards you can get.

     

    You can obtain [Rating Rewards] by proceeding Stage Lv. 3 and higher in all areas.

    [Rating Rewards] get bigger as you reach Stage Lv. 3, 6, 9, 12 and 15 in all areas.

     

    You can reset to challenge again anytime you want, and the Reset Ticket is charged once every 3 hours. 

  • How do I see detailed stats for my character?
    Please refer to the following steps:

    ■ Main Menu → Tap your nickname in the top left corner.​
  • I’d like to know how CC works and if Settings can be stacked.
    If your available Settings are from the same CC, only the option with the higher value will be applied.
    When it comes to stacking Settings, more details can be found separately in the description for the corresponding gear or skill.​
  • What's the Shrine of Trials?

    You have to win against enemies that get stronger as you go higher floors.

    The stronger the opponent gets, the more rewards are available to obtain!

     

    If you pass a certain level, you can obtain additional rewards and move on to the next level. 

  • What is Equipment Amplification?

    You can amplify equipment by using [Equipment Amplification Stones] as material to strengthen equipment stats. 

  • I want to learn about Barrier Battle.

    Just like in the Ranked Battle, you can compete in real time with Summoners around the world.

    Although victory points are not accumulated, but you can earn rewards every time you win.

     

    In the Barrier Battle. all monsters have their level adjusted to 10, and the Rune effects are not applied.

    Also, both allies and enemies receive effects of a certain Barrier.

    It is important to check the Barrier information and strategically combine monsters and spells.

     

    The Barrier changes every 4 days, and you can play up to 10 wins.

    If you lose 3 times, you won't be able to challenge until the next Barrier Battle begins. 

  • I made a purchase but did not receive my items! (Google)
    In case you haven't received your items after purchasing them, please try closing your game completely then logging in again.

    If you still did not receive your items, please fill out the required information below and submit your inquiry to Customer Support.

    <Required Information>

    1. Account nickname:
    2. Purchased item:
    3. Purchase date:
    4. Google Play Gmail account:
    Open Google Play Store → Tap the profile icon on the top right corner
     → Check your Gmail address at the bottom of 'Google' logo​
  • I don't have enough score for photoshoots. What should I do?

    Score is based on the total sum of your camera, Evermores, and your outfit stats.

     

    The score will be calculated based on [CAMERA X OUTFIT] for STEP 1 and [MODEL X CONCEPT] for STEP 2.

     

    You can try leveling up your Evermores and camera, or purchase new outfits if you are struggling with your photoshoot. 

  • I accidentally sold items. Can you restore them?

    We are able to perform a one-time recovery per year for an item you have sold accidentally.

     

    If you wish to recover your item, please submit an inquiry to Customer Support (https://customer-m.hive.com/ask) by filling out [Team name, Date sold, and sold item].

     

    * Only one item sold most recently is eligible for recovery.​ 

  • What are dragon [weapons]?

    All dragons possess unique [weapons] and they can be activated when you reach power-up 1,600+.

     

    The same type of weapon, weapon refining stones, and gold are used to power-up activated weapons.

    The materials will disappear if you fail to power-up, but the [success rate] will be increased.

    The [success rate] will reset when you power-up successfully.

     

    Weapon's [special stats] will be granted at random whenever you reach Power-up Lv. 10+, 20+, and 30+.

    You can use Gems to change the special stats. 

  • I made a purchase but did not receive my items! (Apple)

    In case you haven't received your items after purchasing them, you may be able to claim them when you go to the Shop and tap on the item you purchased again.

     

    If you don't receive your items after the relevant pop-up appears, please try again by logging in once more.

     

    If you still don't receive your items after logging in again, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask).

     

    <Required Information>

     

    Market: App Store

    Payment date:

    Purchased item: 

    Payment amount:

    Account info: Hive ID

    Request: (Issue items/refund)

    Purchase receipt: Please attach a screenshot that clearly shows your purchase history in App Store. (Required)

    (Your purchase receipt must include: product name, date, price, and Order ID.)

     

    How to Check App Store Purchase History

    1) Mobile: App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All

     

    * Please understand that there may be a delay in issuing your items that were not sent out after purchase.​​ 

  • I registered with an email I don't use and now I can't find my Hive password. What should I do?

    We can help you recover your password by changing your registered email. Before that, we must confirm some information before we can help you.

    In order to recover your password, please answer the questions below and resubmit your ticket through Customer Support.

    We will then be able to assist you as soon as possible.

     

    <Required Information>

    1) Hive ID: 

    2) E-mail address: 

    3) Game title: 

    4) Game info: 

    - Character nickname, owned currency, level, server, etc.

    5) Account registration information: 

    - Date of birth, contact info, country, etc.

    6) Purchase history: 

    - First and last purchase history 

    7) Smartphone information: 

    8) Your Top 3 requested e-mail changes

     

    * If your new email address is already registered with Hive under a different account, it cannot be used as your new email address.

     

    Customer Service will contact you after changing your registered email.

     

    If you wish to change your password, please refer to [How do I change my Hive password?] in the FAQ.​ 

  • I have a Normal Master and a Rare Master but I can’t send them fishing at the same time.

    If you have identical Masters of different rarities, you can only send one Master to fish. 

  • ​Where is the trophy? When do I receive the trophies?

    If you are having trouble finding the details regarding trophies, here are instructions on how to find the details:

    1. Go to Mission

    2. Press Trophy Room

    3. Select a trophy which you wish to acquire

    4. There is a description for requirements

    Ex) World Series Champion (Special) - Win the World Series on Special difficulty (LIVE SEASON)

    ▶Click the link for detailed image:​ https://imgur.com/a/JpmRxDh

     

    1. Season Mode Trophies will be awarded immediately after you complete a Season Mode based on the difficulty you have selected

    - World Series Champion

    - Season MVP

    - Best Pitcher

    - Best Batter

    - Best Closer

     

    2. Turn Battle Trophy will be awarded immediately after you've earned at least 500 points in 1 Inning in Turn Battle

    - Turn Battle Points 

     

    3. Live Battle Action & Simulation Trophies will be awarded on the following Monday of the current week.

    - Action Winning Streak

    - Action Home Runs

    - Action K

    - Simulation Winning Streak

    - Simulation Home Runs

    - Simulation K​ 

  • What are Zodiacs?

    [Zodiacs] unlock when you reach the required [Account Levels] and each Zodiac will enhance stats.

    For more details on Zodiacs, please check the information below.

     

    ▶ Zodiac Types: 

    - Sagittarius of the Eastern Sky

    - Pisces of the Western Sky (Lv. 20)

    - Aquarius of the Southern Sky (Lv. 40)

    - Libra of the Northern Sky (Lv. 60).

    ▶ Enhance Method: Use Gold for a chance to enhance a Zodiac once it becomes available at your Account Level.​ 

  • How do I activate my inactive Hive account?

    If you have not used Hive for a set period of 1 year (not logging into games, not logging into Hive, etc.), your account will automatically become inactive to protect your personal information.

     

    Inactive accounts can be recovered when you first submit a ticket to Customer Support with the following information. 

     

    [Necessary information]

     

    1) Hive ID:

    2) Email address: 

    3) Game title: 

    4) Game information: 

    - Please enter detailed information including character name, owned currency, level, and server, etc.

    5) Registered account information: 

    - Please enter detailed information including DOB, contact information, and country, etc.

    6) Purchase history: 

    - First and last purchases 

    7) Device information: 

    8) New email address: 

    9) Your consent to Hive Terms and Conditions

    10) Your consent to Gamevil / Com2us Personal Information (O/X)

     

    [Customer Support via Hive website]

     

    1) Visit Customer Support (https://m.withhive.com/customer/inquire)

    2) Login to Hive or enter your information and ticket as a guest, then tap [Submit]

     

    * Note

     

    If you follow the steps below, you can prevent your Hive account from becoming inactive in the future.

     

    1) Visit Hive on your mobile device via Gamevil game

    2) Tap on your Hive profile on upper right

    3) Tap on the cogwheel icon on the right side of Profile > enter password > tap on [Next]

    4) Choose "1 year" or "Upon Deletion of Account" on the bottom menu [Dormant ID Setup]​ 

  • I want to cancel my payment (Google).

    If you would like to cancel a payment, 

    please submit an inquiry to Customer Support (https://www.withhive.com) including the following information.

     

    ■ Inquiry Requirements

    Market Used : Google

    Payment Account Info : Gmail address, Google order number

    Transaction Date/Time :

    Transaction Amount :

    Account Info : Game server / In-game username / CS CODE

    Request : Payment cancellation

     

    * Finding Your CS CODE

      : Access game → Top right menu → Settings → Account/Misc → CS CODE

    * Viewing Google Account

      : Access Google Play Store → Menu → View account

     

    ※ You must submit the inquiry within 7 days of payment,

    and you must not have used the purchased item(s). 

  • I would like to cancel a payment. (Apple)

    If you would like to cancel a payment, please submit an inquiry to Customer Support including the following information.

     

    ■ Inquiry Content

    Market Used : Apple App Store

    Payment Date/Time:

    Payment Amount :

    Account Info : 

    Request : Cancel payment

    Purchase History: Screenshot of iTunes payment history showing order number (required) 

        (Payment date, payment amount, item name(s), order number must all be visible.)

     

    * Viewing account info 

      : Run game → Main screen → View account username on the top left 

    * Viewing Apple Purchase History

      : Access PC iTunes → Log in → Icon at the top→ Proceed to account info

     

    ※Payment cancellations are authorized by the Apple App Store,

    but unused items may be returned only through the game company itself.

  • Can I pause in the middle of the battle?
    Tap [Settings] button on top right to pause.
    Closing the settings window will resume the battle. 
  • How and where do I equip avatars?

    You can purchase avatars at the [Shop].

    To equip your avatar, go to [Inventory] -> [Avatar].

     

  • What do the potion and box icons mean at the top of the Conquest Battle?

    These icons stand for consumables used in the Conquest Battle, and they are Intelligence, Mana, and Supplies. They are consumed to acquire skills, use skills, and to attack and move. 

     

    Consumables will be recharged over time or can be produced faster by occupying specific regions or through research. 

  • How do I enhance a skill?

    Go to Skill menu and select a skill you want to enhance. You should be able to find the detailed info on what you need to enhance the skill.

    You'll require certain amount of Essences to enhance the skill.

    Skill Essences can be acquired from Stage/Quest/Legion Battle rewards 

  • Why can't I receive the Special Reward from Treasure Hunt?

    Special rewards cannot be acquired in 'easy' stages. Remember! Rewards are for first-time clears only. 

  • How do I link my account to Hive?

    Create a Hive account. Once you have completed the registration, your account will automatically be linked to Hive every time you log in. ​

  • Allies System (Acquisition/Grade/Type/Details)

    [Allies] Allies System 


    [Allies System]

    In Dragon Blaze, allies are used in every party with the exception of raids.
    Allies are like friends that go on an adventure with your character and are controlled through auto-battle. Up to 4 allies can be added to your party.

    [Acquisition]
    1) Dungeon: You can randomly acquire one of the monsters that appear in the dungeon as an ally.
    2) Summon: You can acquire allies through Normal Ally Summon or Premium Ally Summon at the Shop.
    3) Combine: If you combine two allies of the same grade, you can create a new ally. (Each ally must have 100 Rapport and be at max enhance level.)

    [Sharing]
    Allies can be shared among all characters in the account.

    [Details]
    You can view the ally’s details by tapping the magnifying glass button on the ally screen. 


  • I can't update the game from the store.
    Please use the method below to update the app to the latest version.

     ■ Google Play Store
      ① After exiting the game, run [Play Store] → Profile in the upper right corner
      ② [My Apps/Games] or [Manage Apps and Devices]
      ③ [Waiting for Update] or [View Details]

     ■ Apple App Store
      ① After exiting the game, run [App Store]
      ② Profile in the upper right corner
      ③ Pull down the page to refresh​​​
  • I died and I dropped my item. I saw someone had picked it up. Can I have it back?

    If the item was picked up by someone. He is now considered the new owner. But if the item was not picked up by anyone and just disappeared on the ground restoration may be possible. Contact a GM through our ticket platform for further assistance.

    Go to https://customer.withhive.com/playwith/ask/1911, click on the R.O.H.A.N. icon, and then you will go to Ticket Platform.

  • Where can I find my User ID (UID)?

    ​​To locate your Account Number (UID), follow these steps:  


    1. Open Options (Gear icon) in the game.  

    2. Go to Player Info/Settings.  

    3. Look for your User ID (UID).  

    4. Tap Copy to save it for future reference. 

  • Tell me about Sky Island Defense Battle.
    Prevent hordes of enemies from reaching the Crystal Tower!

    You can obtain EXP by defeating enemies and level up the Crystal Tower.
    Skill cards can be obtained or enhanced each time the Crystal Tower levels up.

    Don't forget to select an [Ultimate Skill] before you start Sky Island Defense Battle!
    Unleash your fury upon your enemies!​
  • I want to upgrade my Heroes.
    You can enhance your Heroes through the [Hero] tab at the bottom of the main screen.

    Select the Hero you want to upgrade and increase their stats through [Level up, Promotion, and Equipment].

    If you have a Hero you don't use, you can use the [Rebirth] feature.
    When a Hero is reborn to Lv. 1, all materials used for promotion will be fully refunded.​
  • How can I check the ongoing events

    To check the event details, please follow these steps:

     

    Tap the 【Events】 button in the game lobby.

    The 【Events】 page will display the currently ongoing events.​ 

  • How Can I Change My Nickname or Country?

    To change your nickname or country:

     

    Tap your profile image at the top of the lobby screen.

    Tap your profile again to access the menu for changing your nickname or country.

    Nickname Change: You can change your nickname as many times as you want. The first change is free, but subsequent changes require Gold.

    Country Change: There are no restrictions on changing your country​ 

  • I Can’t Progress Further in the Stages
    In Kitty and Wirch, you can grow through various ways.

    When you are having hard time clear boss stage, how about stay idle at previous stage?
    With Idle Rewards, you can enhance Train, Witch Level, Cat and even purchase Loot change.

    Also, don't forget to use free recharged dungeon keys everyday!​
  • I want to check my purchase history.
    Please read below for details on how you can check your purchase history by store.

     ■ Google Play Store: Google Pay → [Transaction History]

     ■ Apple App Store
      ① Device Settings → Profile at the top
      ② [Media and Purchases] → [View Account] → [Purchase History]
          You can also check it at the Apple Support Center.

    You can check detailed information including the order number when you select each purchase.​
  • I accidentally selected the wrong Homunculus skill. / I want to change the Homunculus's attribute.
    You can perform [Reset Skill] to either select the skills from the beginning or change the attribute.

    Please note that you will need 'Crystals' or 'Rift Crystals' to reset skills.​
  • What is Mission?

    Mission is a content that allows you to obtain rewards by achieving certain conditions, and can be accessed by clicking or tapping on the [Mission] button at the top right of the main screen.

     

    Mission is divided into Daily Quests and Weekly Quests, and you can check each Mission's conditions, rewards, and remaining Mission reset time on the corresponding page.

     

  • How do I check my Player Tag?

    The Player Tag consists of 4 digits of alphabets, and you can check it in 2 ways.

    - Click the menu(≡) of the upper right corner of the game ▶ [Settings] ▶ Check the Player Tag at the [Account] tab

    - On [Battle] at the bottom of the game screen ▶ Click your nickname (player info) at the upper left ▶ Check Player Tag under your nickname  

  • My launch speed has slowed down.
    This happens when you have launched too many Fighters in a single day. However, the speed will be recovered every day at midnight.

    If you purchase an item from the Shop that increases the number of [Available Fighters], you can maintain the same launch speed until you use up all the available Fighters.
  • I don’t know how to get [Dispatch Items].

    [Dispatch Items], which are used for quests or Help Request from dragons, can be obtained through [Dispatch].

    [Dispatch] can be done through the button at the bottom left of the [Exploration] screen. When looking for the item you want, please check the following two conditions. ■ How to find Dispatch Items 1. Check the region - The items that can be obtained vary depending on the area. 

    2. Check the dragon to be dispatched - Depending on the dragon being dispatched, you may be able to obtain different items. 

  • I would like to know about the required device specifications to play the game.

    The following information contains device specifications required to play the game.

     

    > Minimum

     - Android ver. 6.0 or higher

     - iOS 12 or higher

     

    > Recommended

     - Android ver. 7.0 or higher

     - iOS 13 or higher

    * The range of android devices highly varies, making it impossible for us to guarantee their performance.

     

    These are just the minimum requirements. Performance may vary depending on the device’s environment.​ 

  • I want to Delete my account.

    To delete your game account, go to the game's main screen, then click on the profile icon at the top left corner, select 'Delete Account', enter your nickname, and touch the confirm button."

     

    "When you delete your game account, all game data including play records, owned heroes, and purchased items will be permanently deleted, so please be careful.​ 

  • How do I change push notification settings?

    To Change the push notification settings, please follow the steps below.

    Click the Z-PAD icon located at the bottom right corner of your screen -> Select 'Settings' represented by a cog icon -> Toggle Event Push Notification under 'Alarm Settings' 

    ​

  • The same product was charged twice.

    In case of an issue with payments, please contact Steam through the corresponding platform as all payments are managed by them.

  • Tell me about dwellings.
    You can build dwelling buildings from [Queue] → [Dwelling].
    Place your dwellings strategically to provide safe and warm living conditions for the people.

    Materials such as Bed Frames are required to build dwellings, which take a certain amount of time for construction.
    Take advantage of the bonus Shillings earned when you upgrade dwellings to support your city's financial growth.​\
  • How do I get ready for battle?
    You can select and equip the Skills, Allies, and Relics needed for battle.

    Skills, Allies, and Relics can be obtained through Summon, and you can further boost their stats by enhancing and awakening them.
    Equip them strategically to showcase your power in battle!​
  • What is Raid?
    You can obtain [Food, Wood, and Reputation] by defeating the enemy in Raid.

    By acquiring Reputation, you can obtain to higher leagues and obtain cheese through ranking rewards, which are needed to craft gear.
  • What is Coin Rush?
    You can obtain a large number of Coins needed for component progression through Coin Rush.

    This mode is more about dodging than attacking and you can also obtain Gems and Research items.​
  • My Servants don't use their skills.
    All skills except Ultimates are used automatically. Make sure that the Auto option is enabled during battle.

    All skills including Ultimates are used automatically in Auto Mode.
    In Manual Mode, you can tap a Servant's icon to use their Ultimate.
  • What is the difference between Arena and Legendary Arena?

    All players can join the Arena without any conditions and is availabe throughout the season.

     

    In the case of the Legendary Arena, only players of Diamond rank or higher can participate.

    This is a special battlefield that will be opened in the last one week of the season end, and players who qualify the partification will be free to participate and fight during the Legendary Arena Open period.

     

  • What are Training Grounds?
    You can assign Heroes to train them and earn Training Tokens as rewards.

    Use Training Tokens obtained from the Training Grounds as well as Gold to enhance specific Classes. Higher
    level enhancements require more Training Tokens.​
  • I can't update the game from the market.
    You can update to the latest version from the following places.

    ■ Google Play Store
     ① Close the game and open the [Play Store] → Profile on the top right 
     ② Go to [Manage apps & device] 
     ③ Check [Updates available] or [See details]

    ■ Apple App Store
     ① Close the game and open the [App Store]
     ② Profile on the top right 
     ③ Pull the page to the bottom to refresh the page
  • I can't enhance my equipment any further.

    All equipment has durability.

    The durability might be lowered if you fail an enhancement. Equipment cannot be enhanced when it reaches 0 durability.

     

    Durability can be restored at the village blacksmith or Equipment - Enhance Tab.

    This requires Durability Restoration Stones that can be obtained through Processing or equipment disassembly.

  • My characters aren't using their skills.
    Please note that Ultimates are the only skills that you can use manually in The Walking Dead: All-Stars.
    All other skills are used automatically.

    Please note that if the Auto button in the bottom left of the combat screen is activated, Ultimates will also be used automatically.​
  • What is the Shrine of Trials?

    It's a place where you can test how strong your Rovels are.

     

    The higher you climb, the more powerful enemies you face and the more rewards you can get.

    You can also receive floor rewards when you reach a certain stage.

     

    Test how strong your Rovles have become now! 

  • How do I earn Training Points?
    You can earn Training Points by releasing players from your Player Inventory.
  • After inheriting a skill, the skill level has been reset.
    Upon inheriting a skill, the level of the target skill resets to 1.
  • What is [Evolution Crystal]?

    [Evolution Crystals] are currencies that can be used instead of Valkyries upon evolution and awakening.

    Regardless of the Valkyrie's grade, 1 Evolution Crystal replaces 1 Valkyrie. You can purchase them at the Shop. 

  • I’d like to know about Efficacy.
    Eternal Saga features an Efficacy system that is based on weapon and shield types.
    You can see how Efficacy works by checking the following.

    Main Screen → Organize → Efficacy (Upper Screen)​
  • I want to know about the Dungeons.

    Mysterious treasures are hidden in the dungeons.

     

    Dungeon Keys are recharged to the maximum at 10:00 AM (KST) every day.

    You can enter the dungeon without the key, but you cannot open the reward box obtained after defeating the final boss.

    The reward box contains various rewards such as Dungeon Coins used in the Dungeon Shop.

     

    You can select 7 characters when entering the dungeon, and the team cannot be changed once you enter the dungeon.

    You will have to form a deck using only the characters that you selected.

     

    You can select a tile to determine the direction of progress.

    You can't go back to a tile you've already passed, or move in a direction you didn't choose.

     

    In the Spell Card Tiles, random special cards that will only be applied to the dungeon will appear, and you can choose one of them.

    You can have up to 3 of them, and you can activate one before the battle begins.

    It can only be used once, so use it wisely! 

  • Is Monster Collection shared among characters in my account?

    Unfortunately, Monster Collection is NOT shared among characters in an account. 

  • I want to learn about Alliance.

    Join an Alliance at the [Alliance Office]!

     

    You can request card support or support Alliance members' request at the [Alliance Trading Post].

    As your account level increases, the level of the Trading Post will also increase and you can request/support more number of cards.

     

    You can purchase items sold in the [Alliance Shop] with Alliance Coins that you obtained through card support. 

  • I made a purchase but did not receive my items! (Apple)

    In case you haven't received your items after purchasing them, please try closing your game completely then logging in again.

     

    If you still did not receive your items, please fill out the required information below and submit your inquiry to Customer Support.

     

    <Required Information>

     

    1. Account nickname:

    2. Purchased item:

    3. Purchase date:

    4.  A screenshot containing App Store payment receipt screen : 

     - Please attach a screenshot that clearly shows the purchase date and Order ID

     

    * How to Check App Store Purchase History

    Go to App Store → Tap the profile icon on the top right corner → Tap your Account (your name) → Purchase History 

    → Tap the purchase history in question → Take and attach a screenshot with the Order ID fully shown​ 

  • I can't read the next stage of [His Story]. What should I do?

    All His Stories are composed of 5 chapters for each guy.

    You can unlock a stage after succeeding a photoshoot in His Story, so make sure you clear the photoshoot! 

  • Items in my Mailbox had expired.

    Unfortunately, items expired and removed from your Mailbox cannot be recovered. 

  • Is there a way to use dragons that are not being used?

    You can [convert] dragons to get soul stones, power-up stones, shiny shards, and star seals.

     

    Go to [dragon list] -> [elite] and tap on the [+] button on the right of the soul stone icon to proceed with dragon conversion.

    Dragons used for conversions will disappear. 

  • I want to cancel my payment. (Google)

    If you wish to cancel your payment, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask):

     

    <Required Information>

     

    Market: Google

    Payment account info: Gmail address and Google Order ID

    Payment date:

    Payment amount:

    Account info: Hive ID

    Request: Payment cancellation

     

    How to Check Your Google Account

    - Go to Google Play Store → Tap the ≡ icon on top left corner → Check your Gmail address below your name

     

    * You must submit your inquiry within 7 days of your purchase and are only eligible if you have not used the purchased item(s).​ 

  • How do I change my Hive password?

    You can change your Hive password by following the steps below.

     

    [How to Change Your Password If You Have Verified Your Email]

     

    1) Open Monster Warlord

    2) Swipe to the left in the main lobby → Tap [Hive Profile]

    3) Tap on [Password Modification] at the bottom

    4) Check and enter the OTP verification code sent to your registered email

    5) Enter your old password once and new password twice, then tap [Save]

     

    [How to Change Your Password If You Have Not Verified Your Email]

     

    1) Open Monster Warlord

    2) Swipe to the the left in the main lobby → Tap [Hive Profile]

    3) Tap on [Password Modification] at the bottom

    4) Enter your old password once and new password twice, then tap [Save]

     

     

    * Your password must include uppercase or lowercase English characters, numbers, and special characters. It also must be longer than 8 letters.

     

    * We recommend that you follow the "email verification" process in order to protect your account and privacy.​ 

  • ​How can I substitute players during the game?

    ​In order to substitute a player during the game, you must pitch to at least one batter.

     

    Once you've thrown to at least one batter, here are the instructions on how to Substitute a player

    1. Pause the game

    2. Press Substitution

    3. Select player you wish to substitute in

    4. Press Substitution at the bottom of the selected player

    5. Press Apply button

    ▶Click the link for detailed image:​ https://imgur.com/a/Yx70KJD​​ 

  • How is Turn Order determined?

    Turn Order is determined by ATK SPD. The higher the ATK SPD of an Elune, the earlier it will get to act.

    Each Elune has its own ATK SPD that can be checked in Elune Details.

    Additionally, Turn Order can be found at the bottom left of the screen during battle, and the Elune that is ready to take its turn is displayed at the very left of the turn bar.​ 

  • How do I delete my Hive Membership?

    When you wish to delete your Hive Membership account, you can do so by following the steps below. 

     

    < How to delete your Hive account >

     

    - Hive website > your profile (upper right corner) > tap on [Delete account] on the bottom

    ※ Website link: https://m.withhive.com 

    ※ You can delete your account only on your mobile device.

    * You must tap on the [Delete account] to complete the deletion of your Hive account.

    * When you delete Hive account, other games that are linked to the same Hive account will also be deleted.

    * When you delete your account, there will be a 30-day waiting period. You can sign up for a new Hive account after 30 days.

    * You can undo deletion within the 30-day waiting period, but you cannot delete your Hive account immediately. We apologize for the inconvenience.​ 

  • I want to cancel my payment (Apple).

    If you would like to cancel a payment, 

    please submit an inquiry to Customer Support (https://www.withhive.com) including the following information.

     

    ■ Inquiry Requirements

    Market Used : Apple App Store

    Transaction Date/Time :

    Transaction Amount :

    Account Info : Game server / In-game username / CS CODE

    Request : Payment cancellation

    Purchase History : Screenshot of iTunes payment history showing order number (required) 

        (Payment date, payment amount, item name(s), order number must all be visible.)

     

    * Finding Your CS CODE

      : Access game → Top right menu → Settings → Account/Misc → CS CODE 

    * Viewing Apple Purchase History

      : Access iTunes on PC → Log in → Icon at the top → Proceed to account info

     

     

    ※Payment cancellations are authorized by the Apple App Store,

    but unused items may be returned only through GAMEVIL Com2uS.

  • How do I appoint titles to other guild member?

    If you are a King of a kingdom, you have an option to appoint your title to another guild member.

    Please be advised that once you appoint the title to your guild member by accident, we are unable to restore your previous position in the guild. 

    Therefore, please be extra cautious about your actions in the guild menu. 

  • What can I do when I have insufficient hearts?

    If desired, you can recharge Stamina using Karats.

    You can also claim rewards when a friend uses your character as a striker or have sent you a gift.

     

  • What's the daily dungeon?

    You can clear the daily dungeon once a day. Different monsters appear daily.

    Rewards differ daily. You may also require Meteor Powders as rewards.

    You may select the difficulty. Higher difficulty yields more rewards! 

  • How can I acquire Giant Upgrade Rewards?

    You can acquire a special reward when upgrading a normal unit to a Giant unit OR upgrading the 'phase' of a Giant unit.

     

    Rewards can only be received if the Phase is increased *by the player.* Meaning, if you've acquired a Giant unit that's already advanced in Phase, you cannot receive rewards for reaching the applicable level.

     

    ※ Reward is acquired per upgraded unit.

     

    Ex.: Upgrading 1★ Apprentice Spearman (Rock) and 1★ Apprentice Spearman (Scissors) to either Giant Unit or next phase -> Player receives two rewards. 

  • I want to switch devices. How do I transfer my data?
    Linking your account to Hive, Facebook or Google+ will allow you to access your account across devices.
    To do so, simply login to your account on your new device. 
  • Is there a way I can change my guest ID (vid_XXX)?
    A guest ID given automatically (vid_/Facebook/Google+) can be changed once by making it into a Hive account or by going to the Account Settings.
    (Please sign up for a Hive account to protect your game data.)

    * How to change your Hive ID
    Go to the mobile Hive site (m.withhive.com) -> Tap on the Menu Button on the top-left -> Tap on Profile -> Tap on the Account Settings Button next to the profile picture -> Enter the current password -> Enter the new ID, confirm and save.
  • How to Enhance an Ally’s Item and View Skills

    [Allies] How to Enhance an Ally’s Item and View Skills

    [Equip Items on Allies]

    You can increase your allies’ stats by enhancing their equipment, just like your character.

    However, only a main weapon, off-hand weapon, and armor can be equipped.

    [How to Equip Items on Allies]

    1. Tap the [Allies] icon at the Inn.

    2. Tap on the [Item] button after selecting the ally.

    3. You can view equipped items as well as items you can equip.

    4. If you tap [Equip] after selecting an item, it will be equipped.

    5. You cannot remove an existing item. The existing item will be destroyed if a new item is equipped.

    [How to Enhance Equipped Items]

    1. Select the equipped item and tap [Enhance].

    2. Select an item to use as material and tap [Enhance].

    [How to View Ally’s Skills]

    1. Tap the [Allies] icon at the Inn.

    2. Tap the [magnifying glass] button after selecting the ally.

    3. You can view the ally’s skills, Rapport, and other details.

     

  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​​
  • Is real money trade allowed?

    No. According to the Terms of Service, players are not allowed to trade their accounts or in-game items for real money. Once found guilty of real money trade, their accounts will be subjected to the corresponding penalty of account closure.

  • How do I delete my account? I want to start anew!

    ​To delete your guest account, follow these steps:


    1. Open Options (Gear icon) in the game.  

    2. Go to Player Info/Settings.  

    3. Tap Delete Account.  

    4. Accurately type the confirmation sentence that appears (e.g., *"I agree to delete this account"*).  

    5. Click Yes to confirm.  


    Important: Deleting your account will permanently erase all progress, and recovery will not be possible! 

  • How do I get equipment?
    8 types of equipment can be equipped, which can be obtained by using Magic Orbs.
    You can obtain higher grade equipment with more dazzling effects the higher your Magic Orb Level.

    Also, you can replace or disassemble equipment for types that you have already equipped.
    Disassembling equipment will give you Gold and Magic Orb EXP.​
  • Tell me about Ishir Temple.
    When you obtain or transcend an Epic Hero or higher for the first time, you'll receive the Light of Ishir.

    The collected Light of Ishir is used to level up the Isir Temple, granting stat bonuses to all your heroes!
  • How to check quests

    Seers can take on additional quests to engage in gameplay. To check the quest list, please follow these steps:

     

    Tap the 【Quest】 button in the bottom right corner of the game lobby.

    On the Quest page, you can see the quests that are currently active or available to accept.​ 

  • I Didn’t Receive My Purchased Item

    Usually, purchased items are delivered immediately, but in some cases, it may take up to a few hours to process the transaction. Please restart the game and check if the item has been delivered. Delivery may take anywhere from a few minutes to up to 24 hours.

     

    If you still haven’t received your item after 24 hours, please contact Customer Support through the [?] button on the top-right menu of the home screen. Make sure to provide the following details:

     

    Nickname:

    Purchase Date:

    Store Used: (Google Play Store / Apple App Store)

    Item Name:

    Item Price:

    Order Number:

    For iPhone/iPad Receipt Verification:

     

    Open iTunes and log in.

    Select your account.

    Go to Purchase History and click “See All.”

    Find and select Boxing Star.​ 

  • What is Adventure Level?

    Adventure level amplify Witch's various stats.

     

    Adventure EXP increases when Portrait, Frame, and Title is acquired.

    As Adventure level increases, Adventure level effect also increases.

     

    Also, you can receive various extra rewards when level up.

     

    You can check Adventure level at [Profile] > [Adventure Level]​ 

  • How Do I Cancel My Purchase and Get a Refund?
    If you wish to get a refund for your purchase, you may do so within seven days, provided you haven't used the purchased items.

     Refunds are not eligible for:
      - Items that have been used
      - Items that take effect immediately upon purchase
      - Other non-refundable items (indicated during payment)

    To request a refund, please contact our Customer Support.
    IMPORTANT: Make sure to log in with the account you used for the purchase.​
  • I cannot use Homunculus in certain contents.

    Homunculus cannot be placed in the Defense Deck of the Arena and Guild Battles. 

  • What is Battle Pass?

    Battle Pass is a content that allows you to level up by acquiring Battle Pass EXP, and can be checked by clicking or tapping on the [Battle Pass] button at the top right of the main screen.

     

    Battle Pass is divided into Free Pass, Premium Battlepass, and Special Battlepass. You can check the rewards for each level and the remaining Battle Pass reset time from the corresponding page.

     

     

  • I can't launch any more Fighters.
    There's a limit to how many Fighters can be launched in a single day.
    If both the first and second launch speeds are reduced and you reach the daily launch limit, you will be unable to launch any more Fighters.

    The daily launch limit resets every day at midnight.​
  • I signed up for the [Annual Membership], but the dragon didn’t come in.

    The condition for acquiring the membership reward dragon is the [Membership Accumulation Period], and joining the annual membership is not a condition for acquisition.

    The currently released Feyrex is a reward dragon that can be acquired when the membership accumulation period has achieved 12 months, and it will be delivered by mail when the condition is met.  

    Please note that even if you withdraw from the membership and rejoin, the accumulation period is maintained. 

  • I want to reset my account. How can I do that?

    The only way to reset your current account is to delete and then register again; after deleting the account, you cannot use that account again. The method for deleting the account is as follows:

     

    Deleting Account Method:

    Main screen top left corner -> Click on the profile -> Delete Account -> Enter nickname -> Touch the confirm button

  • Where can I see the responses for my ticket

    Ticket responses can be found

    Z-PAD -> Settings -> Others - Contact us -> Click an icon next to blue Pen icon on top 

     

    ​

  • How can I upgrade dwellings?
    You can either drag and drop a higher-level dwelling to build or
    select the desired dwelling and upgrade it to a higher level in the [Queue] → [Dwelling].

    Higher-level dwellings can accommodate more people!​
  • How can I check my CS Code?
    You can check your CS Code  by following the method shown below.

     1. Run Soul Strike.
     2. Tap [Menu] in the upper-right corner → [Settings].
     3. Find your CS Code in [Settings].​
  • What are resource production buildings?
    You can produce wood through sawmill and food through farm.

    They automatically produce resources over time, and as their levels increase, both the hourly production rate and the maximum storage capacity also increase.
    Both the sawmill and the farm can be upgraded up to Lv. 20.​
  • What is Research?
    You can upgrade the default stats permanently through Research.

    Normal Progression upgrades the default stats such as the ATK and HP, and Special Progression upgrades abilities such as skill change or recovery increase.

    Research items will be used for progression, and upgraded stats will be applied permanently even when the aircraft changes.​
  • When is the game server reset time?
    The game time is based on UTC +0.

    Make sure to check the time remaining for a certain mode to avoid confusion caused by timezone differences.​
  • Tell me about equipment power-up and upgrade.
    You can increase the stats of your equipment through equipment power-ups and upgrades. 

    You need Shards and Power-up Stones to power up your equipment. In case of a failed power-up attempt, the equipment will remain the same, and you may receive some materials back with a fixed chance.
    Using power-up components increases the success rate of equipment power-up.

    For equipment upgrades, you need equipment of the same tier and Shards. When upgrading, the stats of the equipment will increase by a certain percentage.​
  • I want to delete Magical Woods.

    You can uninstall the game by accessing the application settings or options on your mobile device.

     

    Deleting the game does not automatically result in account withdrawal, so you can reinstall [Magical Woods] at any time and continue playing with your existing data.​ 

  • How do I obtain outfits?

    You can wear or craft outfits via [Closet] in the menu.

     

    Not only that you can decorate your Summoners with a new look, but you can also receive set outfit effects that make you stronger in battle!

    Set outfit effects are applied without having to equip them.

     

    Outfits and outfit crafting materials can be obtained in various ways, including quests, achievements, events, and shops. 

  • What exactly is Server Time?
    The Walking Dead: All-Stars operates on Server Time which is based on UTC +0.
    Please note that 5 PM PDT means 12 AM in Server Time since Pacific Daylight Time is UTC -7.​
  • What is the Rift Dungeon?

    Pendants are required to enter Rift Dungeon.

    Pendants are charged to the MAX amount every day at 6pm (PDT).

     

    You can select 7 Rovels to enter and the selected Rovels cannot be changed after you enter the Dungeon.

    You can form a deck to participate in a battle only with these party members.

     

    You can select a tile to choose the direction.

    You can't go back to a tile you've already passed or move forward in a direction you didn't select.

     

    On the Spell Card tile, 3 random Spell Cards will appear, and you can select 1 Spell Card among them.

    You can own up to 3 Spell Cards and activate 3 cards before starting a battle.

    They can be used only once, so make sure to use them when you really need them. 

  • How do I undergo higher level training?
    You can undergo higher level training when you successfully complete training for the preceding level.

    * Training is available regardless of a player's Boost Level.​
  • How long is the Adventurer Alliance League?
    The Adventurer Alliance League runs for 15 days after the season starts. Rankings are determined by chapter progress in Adventure Mode.
  • I want to cancel my payment. (Google)
    You may cancel your payment if you have not used the purchased item(s) and submit your inquiry within 7 days of your purchase by filling out the required information below.

    <Required Information>

    1. Account nickname:
    2. Purchased item:
    3. Purchase date:
    4. Google Play Gmail account:
    Open Google Play Store → Tap the profile icon on the top right corner
     → Check your Gmail address at the bottom of 'Google' logo​
  • How do I change my team name?

    You can use 300 DIA to change your team name.

    Steps: Tap your Team Profile located in the top left corner of the main lobby → Tap your team name to change it to a new one, then tap Confirm.​ 

  • I can't [convert] the dragon in possession.

    You need to possess 2+ dragons to be able to convert the dragon.

    You can convert 1 dragon if you possess 2 dragons, and convert 2 dragons if you possess 3 dragons.

     

    Please note that you can't convert locked dragons. 

  • I want to cancel my payment. (Apple)

    If you wish to cancel your payment, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask):

     

    <Required Information>

     

    Market: App Store

    Payment date:

    Payment amount:

    Account info: Hive ID

    Request: Payment cancellation

    Purchase receipt: Please attach a screenshot that clearly shows your purchase history in the App Store. (Required)

    (Your purchase receipt must include: product name, date, price, and Order ID.)

     

    How to Check App Store Purchase History

    1) Mobile: App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All

     

    * You must submit your inquiry within 7 days of your purchase and are only eligible if you have not used the purchased item.

    * Although App Store is responsible for handling payment cancellation, we are responsible for retrieving unused items first.

    * For final purchase cancellation and refund process, please contact App Store directly for more information.​ 

  • I lost my Hive password. What should I do?

    If you have lost your Hive password, please follow the steps outlined below.

     

    1) Open Monster Warlord → Tap Login button → Tap [Forgot Password?]

    → Enter [registered ID] and [registered email address] to reset your password.

     

    2) If the information matches, a verification code will be sent to the registered email address in order to reset your password.

     

    3) After you enter your verification code, an email containing a temporary password will be sent to your registered email.

     

    4) Check the temporary password email → Log in with the temporary password → Change your password after you successfully log in.

     

    [How to Change Password]

     

    Please refer to the "How do I change my Hive password?" section of this FAQ.​​ 

  • My [Epic] and/or [Legend] Fishing Rod that I obtained using Red Stars disappeared.

    Your premium Fishing Rods that you purchased from the Red Star Shop can be found in your Mailbox in the [Misc] tab.

    When you [Use] the item, you will receive it as your Fishing Rod.​ 

  • What is SOUL?

    SOUL is the energy that Elunes draw from in battle to use skills, etc.

    For more details on SOUL, please check the information below.

     

    ▶ SOUL Gauge: You can check the amount of SOUL you have available at the bottom of the screen.

    ▶ SOUL Amount: You can store up to 16 SOUL.

    ▶ SOUL Consumed: The stronger the skill, the more SOUL is used.

                       (Normal: 0, Special: 4, Ultimate: 6)

    ▶ Mobius Gauge: Each time an Elune performs an action, the Mobius Gauge on the right will increase by 1.

    ▶ Charging SOUL: Once the Mobius Gauge is filled, your SOUL will recharge by the number displayed in the circle.​ 

  • Can I transfer game data after I change my mobile device?

    You can enjoy your game on your new device by using your account that was linked to your [Google account] / [Apple Game Center] / [Facebook] / [Hive Membership]. 

  • I was charged an extra dollar in addition to my payment.

    The $1 charge is a test charge run by the app market in order to test whether the registered payment method will function properly. You will be automatically refunded within a set period of time.

  • What happens when my CP and suggested CP do not match?
    As mentioned, suggested CP is only "suggested" to clear certain stages or dungeons.
    However, failing to meet suggested CP may result in difficulties to clear, and even possibly early death due to lower CP. 
  • What are the disadvantages of not selecting a striker?

    When you select a striker, you can defeat boss monsters with a help of a friend. 

    If you don't select a striker, the battle might be slightly more challenging as you won't be receiving any support.

     

  • What are the total Star rewards?

    Clear the main stage and earn Stars based on the clear time.

    Certain number of total Stars gives you the rewards!

    Total Star rewards can be claimed by tapping Claim button on bottom left. 

  • I want to sync my guess account to a Hive account.

    Tap the gear on top right and tap Hive icon on Game Settings tab. 

  • I can’t remember my Hive password. How do I find that out?
    From the main screen of the game, go to “Hive Login”. Select “Login >” at the top right corner of the screen. 
    Then select “Forgot Password?” You must enter your ID or registered email address. 
  • I didn't receive the e-mail to reset my password. What do I do?
    You may have incorrectly input your e-mail address while signing up. If that's not the case, please check your spam folder to make sure.

    * If you failed to receive the e-mail, please register an inquiry through [Submit a Question] at the bottom.
  • I didn't receive the e-mail to reset my password. What do I do?
    You may have incorrectly input your e-mail address while signing up. If that's not the case, please check your spam folder to make sure.

    * If you failed to receive the e-mail, please register an inquiry through [Submit a Question] at the bottom.
  • How Can I Check My CS Code?
    You can check your CS Code as follows:

    1) Launch Minion Rumble. 
    2) Tap your profile icon in the top-left corner of the Chapter screen. 
    3) Tap [User Settings]. 
    4) Check your CS Code.​​​
  • How can I change my nickname?

    The nickname can be changed using a paid item, and the item will be consumed when the change is made.

    - How to purchase a nickname change ticket:  

    Main screen (Village) > Bottom-right [Special Shop] > In the Special Shop, select [Others].​ 

  • What should I do if the game crashes on startup?

    If the game crashes on startup, try the following troubleshooting steps:  

     

    1. Check Device Compatibility – Ensure your device meets the minimum system requirements.  

    2. Link Your Account – Before clearing cache or reinstalling, make sure your account is linked to avoid losing progress.  

    3. Clear Cache – Go to Settings > Apps > [Game Name] > Storage > Clear Cache.  

    4. Update the Game – Make sure you have the latest version installed from the official store.  

    5. Restart Your Device – A simple restart can free up system resources.  

    6. Reinstall the Game – If the issue persists, uninstall and reinstall the game.  

     

    If the problem continues, contact customer support with details about your device and error messages.​ 

  • Tell me about Dragon's Nest and Temple of the Dragon.
    [Dragon's Nest]: Face the powerful dark dragon and get Star Shards based on your achieved damage.
    [Temple of the Dragon]: Use Star Shards obtained from Dragon's Nest to offer prayers and increase your Monsters' stats.​
  • I want to summon Divinimals.
    You can summon Divinimal Shards at [Sanctuary] → [Divinimal Island]. 
    Once you gather enough shards of the same Divinimal, you can obtain a complete Divinimal.

    Each Divinimal has its own unique skills that will greatly aid you in battle.​
  • How to earn level rewards

    Seers can earn Level Rewards upon reaching certain levels. Here’s how to obtain them:

     

    Tap Anchirp icon on the right side of the desk in the game lobby.

    Once on the page, tap Level Rewards in the top right corner.

    The Level Rewards page will display the rewards currently available for claim.

    Tap【Claim】 at the bottom to receive your rewards.​ 

  • I Didn’t Receive My Purchased Gold

    Gold is added to your total immediately after purchase; it isn’t delivered via mail or any other method. Before buying, it’s a good idea to note how much Gold you already have. If your Gold amount hasn’t changed after making the purchase, please tap the menu button on the home screen, then tap the [?] icon at the bottom to contact Customer Support. We’ll do our best to help! 

  • How Can I Change My Nickname?
    You can change your nickname once for free. After that, changing your nickname will require Starbits.
    Follow these steps to change your nickname:

     ① Launch Starseed: Asnia Trigger.
     ② Tap the [profile] image on the upper left corner of the Lobby.
     ③ Tap the pencil icon.
     ④ Enter a nickname.
        (2 to 16 characters available. Special characters and spaces are not allowed.)
  • Can I use the same Homunculus name as other users?

    Yes, you may use the same Homunculus name. 

  • What is Crew?

    Crew can be accessed through the [Crew] page at the bottom right of the main page, and is a content that allows you to play with like-minded users while playing the game.

     

    Through Crew settings, you can change the Crew name, Crew mark, and Recruitment Status.

     

    You can chat with Crew members through Crew Chat feature and check the translated message through the Translation button on the right side of the message.​ 

  • My game is slowing down.
    Go to [Settings] and turn off one or more of the following options: [Normal Fighter Attacks], [Shadow Display], [Bound Fighter Display]
    Please note that when the [Normal Fighter Attacks] option is turned off, Normal Fighters will not attack.

    For a smoother display experience, adjust the [FPS] in [Settings]. However, keep in mind that increasing the FPS may cause your device's battery to drain faster.
  • The growth gauge of the first dragon I acquired does not increase.

    After starting the game, the first dragon you acquire will receive a [Blessing of Growth].

    Dragons that have received the blessing grow faster than other dragons, but due to the influence of the blessing, you cannot check the growth gauge.  

    Therefore, even if the growth gauge does not increase, it is growing normally, so please proceed with the raising with peace of mind. 

  • What is HEAT Membership?
    HEAT members are tasked with daily and weekly missions every month.
    You can raise the HEAT Membership level by completing missions.
    Or, you can buy levels with in-game currency to claim rewards instantly.

    You can obtain generous bonus rewards for clearing each mission
    if you become a VIP member by purchasing the HEAT VIP PASS.
  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • What are resource storage buildings?
    There are buildings to store acquired wood and food, as well as houses for the survivors to live in.

    As the level of these buildings increases, both the maximum storage capacity and the maximum number of survivors in the houses also increase
  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • How can I use Event Coupons?
    You can redeem your coupons at our [Coupon Exchange].

    Please note that each coupon may have its limit based on CS Code. Here's how to redeem your coupons:

    ■ In-game
     Tap your profile image → Account → Redeem Coupon → Enter your coupon.

    ■ Website
     Go to Coupon Exchange [Go Now] → Enter your CS Code and coupon → Select your server/character.​
  • I want to check my purchase history.
    Here's how for each market.

    ■ Google Play Store: Google Pay → [Activity]

    ■ Apple App Store
     ① Device Settings → Profile on top
     ② [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support.

    You can select each purchase to check the detailed info such as the order number.
  • What is Investigation?
    Investigation is a mode where you can acquire Shards that are used to upgrade equipment.

    Investigation requires a specific fuel called "Investigation Fuel," which can recover up to 50 naturally over time.
    Once you run out of Investigation Fuel, you can't proceed with the investigation.​
  • Will my game data be deleted if I uninstall and reinstall the game?

    When you sign up for the game at first, it links to your associated store account. As a result, your game data, including play history and items are still connected to that specific store account.

     

    Therefore, as long as you don't delete your game account or unlink your store account, you can reinstall the game and continue playing with your existing data.

     

    However, if you have been playing as a guest without linking your store account, uninstalling and reinstalling the game will result in the loss of your previous data. In this case, it is important to link your store account in game before uninstalling the game to preserve your data.​ 

  • What are the conditions for using the ultimate skill?

    An ultimate is a powerful skill that the Monster and Summoner use together.

    It can be used when the ultimate gauge is full. The ultimate gauge fills up based on the amount of mana used.

     

    If the soul-linked Monster has an ultimate skill, it casts it when the Summoner uses the ultimate.

    If there aren't any Monsters with an ultimate skill in your team, the Summoner will use it on his/her own. 

  • How do I redeem my [iOS] Coupon Number?
    iOS users can redeem coupons at the Coupon Exchange page.

    [Coupon Exchange]
    https://coupon.withhive.com/672

    * You can redeem your coupon by following the instructions below.

    1) Enter your CS Code
    2) Enter your Coupon Code and tap Use Coupon
    3) You can use your CS Code to check for accounts you've created on each server.
    4) Once you've found your desired server and account, tap Use.
  • What is the Battlefield of Balance?

    It's a PvP battlefield where you can fight against other users.

    When a season begins, you should start fighting from the bottom to climb up to the top of the league.

     

    You can form a defense party to defend against the opponent Velius' attack.

    Three attack opportunities are provided free of charge every day, and you can select the target you want to fight against from the list.

     

    Climb to the top with your Rovels! 

  • I can't check my pitcher's Velocity stat.
    Velocity is determined by a player's actual stats.
    This cannot be boosted since it is unique to pitchers.​
  • What is an Instance Dungeon?
    Instance Dungeon is a mode where powerful monsters spawn according to the danger level after clearing the area. ​

    ※ Note
    - Instance Dungeon will disappear after a certain time.
    - You can earn different rewards depending on the Dungeon's danger level.​
  • I want to cancel my payment. (Apple)
    You may cancel your payment if you have not used the purchased item(s) and submit your inquiry within 7 days of your purchase by filling out the required information below.

    <Required Information>

    1. Account nickname:
    2. Purchased item:
    3. Purchase date:
    4.  A screenshot containing App Store payment receipt screen : 
     - Please attach a screenshot that clearly shows the purchase date and Order ID

    * How to Check App Store Purchase History
    Go to App Store → Tap the profile icon on the top right corner → Tap your Account (your name) → Purchase History 
    → Tap the purchase history in question → Take and attach a screenshot with the Order ID fully shown

    * Although App Store is responsible for handling payment cancellation, we are responsible for retrieving unused items first.
    * For final purchase cancellation and refund process, please contact App Store directly for more information.​
  • How can I call the guys?

    You can unlock [Call] when you obtain Evermores or when you level up your Evermore.

    You can check the requirement at [Main Page → Phone Icon → Contact].

     

    Your Affinity will increase with the guy you called.

    You can make calls on a certain period of the day, and missed calls will not affect your Affinity. 

  • How do I learn a Trainer's Super Skill?

    You can learn a Super Skill from the Trainer you build rapport with. However, you need to complete all 3 Rapport Events in order to learn it. 

  • My payment keeps failing.

    Unfortunately, we are unable to look into the details of failed payments, as payments are processed through the market you use such as the App Store or Google Play Store.

     

    We recommend that you please refer to the appropriate steps below when this happens:

     

    1. Error occurred in market account settings → Contact the market

    2. Error occurred during payment to mobile network provider → Contact the mobile network provider

     

    * Please also make sure that you haven't exceeded your credit limit.

    For more information on credit limit, please contact your credit card provider or mobile network provider.​​ 

  • How do I change my Hive email?

    You can change your Hive email by following the steps below. 

     

    [How to Change Your Email If You Have Verified Your Email]

     

    1) Open Monster Warlord 

    2) Swipe to the left in the main lobby → Tap [Hive Profile] 

    3) Tap the gear icon on the right side of your profile → Enter password and tap [Next] 

    4) Tap the [Modify] button on the right side of your email address 

    5) Enter the verification code sent to your current email 

    6) Enter a new email address and then the verification code sent to your new email to complete the process 

     

    How to Change Your Email If You Have Not Verified Your Email]

    1) Open Monster Warlord 

    2) Swipe to the left in the main lobby → Tap [Hive Profile] 

    3) Tap the gear icon on the right side of your profile → Enter password and tap [Next] 

    4) Tap the [Modify] button on the right side of your email address 

    5) Enter a new email address 

     

    * Your password must include uppercase or lowercase English characters, numbers, and special characters. It also must be longer than 8 letters.

     

    * We recommend that you follow the "email verification" process in order to protect your account and privacy.​ 

  • I’m trying to expand my Inventory and it says I need Red Stars. Why?

    You can use Stars to expand your Inventory up to 200 slots. 

    To expand your Inventory even further, you will need Red Stars. 

     

    * With the 5.6.9 update, you can now expand your Inventory to 250 slots.​ 

  • Who is a [goddess]?
    You can purchase costumes and power-up from the [goddess] menu.
    [Life stones] and [Ancient Gems] are required to buy costumes and power-up.

    [Life stones] are available from the legendary boss or as the Recapture Mission reward.
    [Ancient gems] are available as check-in reward, from the honor shop and secret market, etc.

    The effects of the costumes in possession will be applied even when they're not equipped.
  • How can I equip my items? Can I replace my Equipped Items? (Equipment)
    Here are the instructions on how to change the equipment:
    1. Go to Management
    2. Go to Manage Equipment
    3. Select the player and press Equip button
    4. Choose an equipment and press Equip button
    ▶Click the link for detailed image:​ https://imgur.com/a/pVrddCL
     
    Please be advised that your equipped item will be deleted once you replace it with another equipment.
    Users are unable to transfer equipment between players.
    If you register a player in the FA market, all items will be removed when sold.
    ▶Click the link for detailed image:​ https://imgur.com/a/F5xuiW2
  • What are Formations? Are there any differences between them?

    Formations determine where your Elunes are placed during battle. Each Formation has a [Front Row] and a [Back Row].

    Formations can be selected in the [Form Team] and [Formation] tabs.

    For more information on Formations, please check the information below.

     

    ▶ Classes: Each Formation has slots for designated classes.

    ▶ Formation Effects: Formations have a Front Row Effect and a Back Row Effect. These effects will activate once you assign characters to their appropriate class slots.

    ▶ Enhancing Formations: Formations can be enhanced using Gold. You cannot enhance a Formation past your Account Level.​ 

  • I made a purchase but did not receive my items! (Apple)

    If you did not receive your item after purchasing, please try closing your game completely then logging in again or try visiting the Store.

     

    If you still did not receive your purchased item, please answer the questions below and contact Customer Support (https://www.withhive.com).

     

    ■ Customer Support Ticket Format

    Market: Apple App Store

    Purchase account information: Google email address

    Purchase date:

    Purchase amount:

    Account information: Game server / game nickname / CS CODE

    Request: Please send me my purchased item(s)

    Purchase history: a screenshot of iTunes purchase history that shows order number (mandatory)

    (Purchase date, purchase amount, item name, order number must all be shown.)

     

    * How to check your CS CODE

    : Login to game → menu (upper right corner) → System → Account → CS CODE (right beside profile picture)

    * How to check your Apple purchase history

    : Visit iTunes on PC → login → account

     

     

    ※ It might take some time to send you your purchased items. Thank you for your understanding.​ 

  • I was charged an extra dollar in addition to my payment.

    The $1 charge is a test charge run by the app market in order to test whether the registered payment method will function properly. You will be automatically refunded within a set period of time.

  • My payment transaction keeps failing.

    Because HEIR OF LIGHT’s payment system is run through a third party (Google/Apple), we are unable to investigate payment failure issues. 

     

    In the event that you are experiencing repeated payment failures, please see below.

     

    [Customer Support per Market]

    Google Play:  02-531-9226

    Apple App Store : 1544-2662

     

     

     * Transactions may fail for micropayments or for exceeded credit card limits.

    Please make sure to confirm whether your credit limit has been exceeded. 

    Credit limit inquiries should be directed to the card company/carrier in question.

  • What happens when housing is upgraded?
    Stock breeding/fishing count will increase with various types based on the housing level.
    The appearance will also look much more polished. Material to increase the housing level can be acquired different places including Saga. 
  • What are the disadvantages of my character's CP not meeting the stage's recommended CP?

    You do not have to have the recommended CP to clear the stage. 

    However, if your CP is lower than the recommended CP, the stage may be slightly more challenging to clear"  

  • What's a combo?

    Attack the enemy consecutively within the time limit to stack the combo!

    (Good - Great - Amazing - Perfect)

     

    Refer to the following number of consecutive attacks to stack the combo!

    Good : 2 - 5 / Great : 6 - 50 / Amazing : 51 - 100 / Perfect : 101+ consecutive attacks 

  • [Com2uS] Account has been restricted message.
    Please note that all accounts are verified according with our terms and services before any block is placed on an account. Cheating is taken seriously so any accounts that have broken the terms and services will never be unblocked.
    The reason/duration of the block will be stated on the block message when starting the game. If you still have questions, tap on the Submit a Question button with the following:

    1. Hive ID/Nickname
    2. Server
    3. Block Reason

    ■ Hive Terms and Services (http://terms.withhive.com/terms/policy/view/M14)
  • I can't reset my password because I registered an e-mail address that I don't use.
    The e-mail to reset the password is only sent to the e-mail address that's registered on the account.
    Please contact the customer service center to reset your password with the following information.

    1. Hive ID
    2. The e-mail address you used to sign up for Hive
    3. The e-mail address you'd like to register
    4. The birth date you entered when you signed up for Hive
    5. The phone number you entered when you signed up for Hive
    6. The name of the game you last played and game info (level, game money in possession, and etc.)
  • I can't reset my password because I registered an e-mail address that I don't use.
    The e-mail to reset the password is only sent to the e-mail address that's registered on the account.
    Please contact the customer service center to reset your password with the following information.

    1. Hive ID
    2. The e-mail address you used to sign up for Hive
    3. The e-mail address you'd like to register
    4. The birth date you entered when you signed up for Hive
    5. The phone number you entered when you signed up for Hive
    6. The name of the game you last played and game info (level, game money in possession, and etc.)
  • I didn't receive my event rewards.

    First, please check the delivery time and then log in again.  

    If the item is still not visible in your inventory/mailbox after logging in again, please contact customer support with the time and item name.​ 

  • Where can I obtain Ring and Necklace gear?

    You can obtain these gears from Special Dungeons:  

     

    1. Ring – Found in the Tower of Rings dungeon.  

    2. Necklace – Found in the Tower of Necklace dungeon.  ​ 

  • Tell me about Welkin Library.
    Get rewards based on your cleared stages.
    You can also view the story of Summoners War: Rush!​
  • Tell me about Divinimal Island.
    The stats of Divinimal Island grant bonus effects to the Heroes you own. 

    You can use Divinimal Holy Water to level up your Divinimal Island and increase these stats.​
  • What is the minimum device specifications required for this game

    Hello Seer, here are the minimum device specifications required for 【Black Beacon】:

     

        AOS: 

            OS Version: Android 6.0

            Memory: 4GB

            Storage: 8GB

            Model: Qualcomm Snapdragon 670, Kirin 960, MediaTek Helio P95

        iOS:

            OS Version: iOS 12.0

            Memory: 4GB

            Storage: 8GB

            Model: iPhone XR

     

     

    Recommended specifications:

        AOS: 

            OS Version: Android 6.0 or later

            Memory: 6GB or higher

            Storage: 8GB or higher

            Model: Qualcomm Snapdragon 865, Kirin 990, MediaTek 1000

        iOS:

            OS Version: iOS 12.0 or later

            Memory: 4GB or higher

            Storage: 8GB or higher

            Model: iPhone 12​ 

  • I Received a Receipt for a Purchase I Didn’t Make

    The store's payment system sometimes performs a test transaction, typically around $1, to verify the validity of your payment method. These test charges are not actual payments and are automatically refunded.

     

    As mentioned, the cancellation will be processed within a few hours or days, so there’s no need to worry. If you still have concerns, please contact your store's customer support for further clarification.​ 

  • I Didn't Receive the Purchased Item

    Due to unstable network connection, etc., sometimes purchased items may not be immediately delivered.

    Please refer to the methods below.

     

    1. Turn off the game completely and login again

    2. Attempt to repurchase: Go to Store → Purchase the same product that was not delivered → Cancel

    ※ You must access the game downloaded from the same store with the device the problem occurred.

     

    If you sill have the issue, please contact customer support with the information below.

     

    [Information]

    1. CS Code

    2. Purchase Date and Package Name

    3. Store Receipt

    ※ Please include a copy of Store receipt with recipe number/order ID.​ 

  • How Can I Form a Team?
    Before entering battle, you can assign Proxyans to ally slots.

    To do so, select Proxyans and then select any slots to deploy them. You can deploy up to five Proxyans across nine positions.

    Once you're done, don’t forget to tap the [Complete] button!
  • I want to know more about Summoner Skill.
    For every level up from Level 21 to Level 100, you will be given 5 Skill Points.
    You can power-up various buff effects with these points from the Summoner's Tower.

    Please note that you can check the currently applied buffs from the [Battle → Option → Battle Effect → Battlefield Effect] screen.​
  • How do I create or join a Crew?

    Condition:

    To create or join a Crew, you must reach the Account Level requirement, which is Level 3.

     

    How to Enter:

    By going to the Crew tab and pressing the Create/Find Crew button, you can create a Crew by spending a certain amount of Resources, or search for and join other Crews. You can also join by receiving a Crew Invitation.

     

    Search Function:

    You can search for Crews by their names or use the Search Criteria to set specific criteria to find the Crew you want.​

  • I haven't received the Hall of Fame rewards.
    Once you meet the requirements for the Hall of Fame, a pop-up appears at the end of the game to automatically award the reward.

    Please tap OK to receive the rewards and if you still haven't received it, please contact Hive 1:1 with the date and time of the issue occurring.
  • The treasure chest isn't appearing.
    The treasure chests appear every 1 min 15 sec, and there's a Max limit of how many treasure chests you can get per day.
    If you reach the MAX daily limit of treasure chests, no treasure chests will appear until the reset on the next day.

    If you're using [Auto Play], treasure chests will be acquired additionally after the daily reset.
  • I used a [Moonlight Gem] to change the dragon’s personality, but I couldn’t get Cosmic Crystals.

    The [Moonlight Gem] is an item that can change the personality of a dragon that has already become an adult to ‘another personality that has met the conditions’, and the personality of the dragon changed in this way is not registered in the Cosmic Album.

     

    Therefore, please note that it is normal not to be able to obtain Cosmic Crystals that can be obtained through registration in the Cosmic Album. 

  • Tell me how to add friends.
    You can add friends after constructing a Radio Tower from [Queue] → [Manage].
    You can add Captains in chatrooms of the Radio Tower as your friends through [Add Friend].

    You can exchange private messages with friend Captains and visit their cities.
    Add many Captains to your friend list and exchange daily buffs to help with your city development!​
  • I want to check my purchase history.
    Here's how for each market.

    ■ Google Play Store: Google Pay → [Activity]

    ■ Apple App Store
     1. Device Settings → Profile on top
     2. [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support.

    You can select each purchase to check the detailed info such as the order number.​
  • What are processing buildings?
    You can obtain Survival Manual required to level up characters and classic characters through Shooting Range.

    As the level of the Shooting Range increases, the type of craftable items expands, and you can upgrade the building up to level 6
  • Can I continue playing on another device? Tell me about account sync.
    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    You can select between Hive membership or Google, or choose to sync both.

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!
    We recommend that you sync at least 1 account.​
  • How can I check my CS CODE?
    You can check your cs code by following the method shown below.

    [How to Find Your CS CODE​]
    1. Tap your profile image on the upper left corner.
    2. Go to the Account tab and find your CS CODE at the bottom.

    Please note that your CS CODE is considered important personal information. Make sure to keep it to yourself.​
  • How can I check my CS CODE?
    You can check CS CODE as explained below.
    Make sure to include CS CODE in your inquiry!

     ① Launch Minigame Party: Pocket Edition
     ② Tap the [Menu] button located at the top right on the main screen
     ③ [Settings] → [Account]
     ④ Check the CS CODE at the bottom​
  • What is Request?
    You can deliver the specified fish and receive rewards based on your ranking in Request.

    You can accept only one request per round, and the ranking is determined based on two categories: "weight" and "length".

    If you have fish in your possession through Local Fishing or other means, you can deliver them immediately.
    Alternatively, you can use Secret Fishing Spot Tickets to enter fishing spots where the requested fish species appear.​
  • How do I link my store account?

    You can link your store account by following these steps:

     

    1. Tap the arrow in the upper right corner of the screen.

    2. Tap the gear icon to access the settings menu.

    3. Go to the "Account" screen.

    4. Choose the option for "Link Account" to proceed.​ 

  • Tell me about account skills.

    You get 1 account skill point each time your account level increases.

     

    You can enter the Account Skill menu by selecting the banner at the top-right of the menu.

    Skill points can be used to learn account skills.

    Learned effects are applied to all Summoners! 

  • Where can I check my CS Code?
    Your CS Code can be found using the following method.

    1) Tap your profile in the top left corner
    2) Tap Account and check CS Code (11-digit number)​
  • How can I use the Auto-Battle?

    Tap the round arrow button at the bottom left of the battle screen!

    You can speed up the battle by tapping the ▷ button next to it. 

  • How do I use the player lock feature?
    You can use the lock feature to prevent players from being accidentally consumed.

    * How to Lock Players
    - Manage Team → Player Inventory → Select a player → Tap View Player Details in the bottom right corner → Tap the lock icon on the left side of the player portrait​
  • How can I acquire an NFT Gear?
    NFT Gear is the highest grade Gear in the game and can be obtained as follows:

    1. Acquire using two [SSR+] Gear with +10 Enhance Level as NFT Minting materials.
    2. Acquire using two NFT Gear.

    ※ C2X and CST Tokens are required for NFT Minting, which can be processed at C2X Station.​
  • I think my character uses too many potions during Auto Play.

    To adjust Potion Settings during Auto Play:

     

    ■ Main screen → Tap '三' in the top right corner → Settings → Auto Battle → Potion Settings​ 

  • My payment keeps failing.

    Unfortunately, we are unable to look into the details of failed payments, as payments are processed through the market you use such as the App Store or Google Play Store.

     

    We recommend that you contact your market for more information.​ 

  • How can I gain Affinity with the guys?

    You can gain Affinity by making a comment on Wannabe post, sending text messages, and making phone calls with the guys. 

    You can check your Affinity with each guy from [Main Page → Phone Icon → Contact]. 

  • How do I collect Index Rewards for a newly obtained Trainer?

    You can collect Trainer Index Rewards in:

    Main lobby → Trainers → Index → Claim All​ 

  • Can I change the dragon's [appearance]?

    You can get a new appearance when you reach dragon [affinity] level 4.

    Affinity level can go from 1 to 4 and you'll get rewards when you reach each level.

     

    You need [nuts] to increase the dragon affinity.

    Nuts can be acquired from journey, legendary boss, and daily dungeon with a random chance. 

  • Where can I view my purchase history?

    Please refer to the steps below to view your purchase history for each market:

     

    [Google Play Store]

    1) Mobile: Go to Google Play Store → Tap the ≡ icon on the top left corner → Account → Purchase History

    2) PC: Go to Google Payment Center (https://payments.google.com/) → Log in using the account you've made a purchase with → View Purchases → Click the relevant transaction

     

    [App Store]

    1) Mobile: Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All​ 

  • How do I reactivate my inactive account?

    If you do not use Hive for a certain period of time (1 year) due to various reasons such as not logging in to the game or your Hive account, etc., your account will become inactive.

     

    We may help recover your inactive account once you submit an inquiry with the following pieces of information:

     

    <Required Information>

     

    1) Hive ID

    2) Email address

    3) Game name

    4) Game information

    - Character nickname, currencies owned, level, server, etc.

    5) Account registration info

    - Date of birth, contact info, country, etc.

    6) Purchase history

    - First and last purchase history 

    7) Device info

    8) Agree to log in to your account (O/X)

    9) Agree to Hive Terms of Service (O/X)

    10) Agree to GAMEVIL/COM2US Privacy Policy (O/X)

     

    [How to Submit Inquiry Using Hive Homepage]

     

    1) Go to Contact Us (https://customer.withhive.com/ask)

    2) Enter your information and inquiry as a non-member and tap [Submit]​ 

  • How do I get Master’s Red Wing?
    Follow the steps outlined below to get a Master’s Red Wing. 

     ■ How to Get Master’s Red Wing
      - Use Stars to summon a Master (Premium Summon)
      -  Fish the designated fish shown in the upper right corner of the fishing site​​
  • How can I train my players? (Training Points)
    You can use training points to acquire bonus stats for your player.

    Here are the instructions on how to train your player(s):
    1. Go to Management
    2. Go to Boost Players
    3. Go to Training 
    5. Select the Skill you wish to train and then press Begin Training Button.​
  • What does Swap Turn do?

    As its name implies, Swap Turn will allow two Elunes to swap turns with each other.

    Swap Turn is available each time SOUL charges.

    However, Swap Turn can only be used once, meaning that it cannot be stacked.​ 

  • I want to cancel my purchase. (Google)

    If you want to cancel your purchase, please answer the questions below and contact Customer Support (https://www.withhive.com). We will be happy to help you.

     

    ■ Customer Support Ticket Format

    Market: Google

    Purchase account information: Google email address

    Purchase date:

    Purchase amount:

    Account information: Game server / game nickname / CS CODE

    Request: Please cancel my purchase 

     

    * How to check your CS CODE

    : Login to game → upper right menu → Setting → Account/etc → CS CODE account

    * How to check your Google account

    : Visit Google Play Store → Menu → Account

     

    ※ You must submit your ticket 7 days within your purchase, and your purchase can be cancelled only if you have not used the purchased item.​ 

  • My payment transaction keeps failing.

    Because Royal Blood’s payment system is run through a third party (Google/Apple), we are unable to investigate payment failure issues. 

     

     If you are experiencing repeated payment failures, please see below.

     

    Apple App Store Customer Support: https://getsupport.apple.com/?caller=psp&PRKEYS=131629 

    Google Play Store Customer Support: https://support.google.com/googleplay/?hl=en#topic= 

     

    * Transactions may fail for exceeded credit limits or for content service charges. Credit limit inquiries should be directed to the card company/carrier in question.

  • I want to prevent unwanted or accidental payments. (Google)

    We ask you to please set a password in order to prevent accidental payments or unwanted payments made on your behalf by a third party. 

     

    [Requiring authentication for purchases made on Google Play]

    Tap the menu (≡) icon found at the top in the Google Play Store. → Tap Settings → Tap “Require authentication for purchases” → Select “For all purchases through Google Play on this device” 

     

    ※ This applies only to the Google Play Store.

    To adjust the settings for your specific phone carrier, please refer to their official websites.

  • I never have enough Gold! Can you help me?
    Trade is the best way to acquire Gold.
    Produce more quality products from your housing and trade them for more Gold.
    Successful trade guarantees lots of Gold, so make sure to invest! 
  • What are the acquirable rewards for defeating additional enemies in Monster Wave?

    The more monsters you defeat, the higher Conquest Points you receive. Conquest Points will determine your ranking. 

    Weekly rewards will be given out based on your ranking. 

  • What's optimal ATK/DEF?

    Each stage has optimal ATK/DEF. This indicates the difficulty of each stage.

    Depending on ATK/DEF, each stage will be indicated in either green, yellow, or red

    (Easy = Green / Moderate = Yellow / Hard = Red) 

  • What's good about making friends?

    Select friends and play the ADVENTURE together!

    Your friend's strong leader unit makes it easy to clear the stages.

     

    Collect Friend Points and exchange them for Treasure Chests or keys. 

  • What is the goal of the game?
    Become Eirhenge’s beacon of light and fight against Damien, the cursed Knight, and the encroaching darkness of the underworld. 

    Become the ultimate champion by making your character into an unstoppable weapon.
    Customize and enhance your equipment.
    Adventure through dungeons and fight against monsters from the underworld.
    Fight your way to the top of the ranks in synchronous PvP. 
  • [Com2uS] Failed/Missing Purchases.
    If you encounter any purchases that haven't gone through, please provide the following:

    Google PlayStore/iTunes AppStore.
    1. Google Wallet email address or a screenshot of the iTunes purchase history
    2. Google Order Checkout Number for the transaction
    3. Hive ID/Nickname
    4. Server
    5. Purchase date and item/package name
    6. items credited or refunded?

    [How to find order details]
    1. Google PlayStore
    - Google Wallet site: www.google.com/wallet -> Login
    - Check for Email tied to that account and the Order Checkout Numbers

    2. Appstore
    - iTunes install : www.apple.com/kr/itunes -> start and login
    - Account information -> Screenshot purchase history
  • I lost my password and I signed up with my Facebook or Google+ account. What do I do?
    If you signed up with your Facebook or Google+ account, you can always log in by just tapping on the Facebook or Google+ icon without entering your password. If you're using a different Facebook or Google+ account that you used to sign up for your Hive account on your device, you need to log in with the account you used to sign up for your Hive account to log in to the game.

    If you have any further questions regarding ID or game data, please send us an inquiry with the Submit a Question button.
  • I lost my password and I signed up with my Facebook or Google+ account. What do I do?
    If you signed up with your Facebook or Google+ account, you can always log in by just tapping on the Facebook or Google+ icon without entering your password. If you're using a different Facebook or Google+ account that you used to sign up for your Hive account on your device, you need to log in with the account you used to sign up for your Hive account to log in to the game.

    If you have any further questions regarding ID or game data, please send us an inquiry with the Submit a Question button.
  • Why does the chat stop when a player's internet connection changes (e.g., from Wi-Fi to 5G)?

    This happens when a player's internet connection changes during a chat session.

    Our development team is aware of this and is currently investigating the issue.

  • Tell me about Wizard's House.
    Wizard's House periodically produces Magic Orbs.
    It also nets EXP each time a Magic Orb is produced, and can be leveled up to increase its production capacity.​
  • Tell me about Equipment Synthesis.
    You can synthesize Equipment at [Sanctuary] → [Forge]. 

    By using lower-star rating and lower tier Equipment along with Gold, you can synthesize higher star rating and higher tier Equipment.
    The [Quick Synthesis] function automatically combines higher star rating, higher tier Equipment from available materials in your inventory.​
  • How to find the game menu
    Tap the hexagonal button in the bottom left corner of the main page to access the game function menu.
    The game function menu includes the following features:

    【Achievement】, 【Illustration】, 【Notice】, 【Sign-In】, 【Settings】, 【Friend】, 【Merge】 and 【Decoration】.​
  • How to Reset Your Account

    If you’d like to start your game experience from the beginning, you can reset your account by deleting it. Here’s how:

     

    Tap the menu button in the top-right corner of the main screen.

    Scroll down and select the Settings (gear) icon.

    Look for the [Delete Account] button and tap it to proceed.

    Important: Deleting your account will permanently erase all of your current game data. Make sure this is what you truly want before confirming!​ 

  • How Do I Refund My Purchase?

    Only unused packages can be refunded when the request is submitted within 7 days from purchase.

     

    For more details about refund policy, check below.

     

    ■  Refund policy

    1. All components of the purchased item muse be unused

    2. Items that are immediately applied when purchased cannot be refunded

    3. Refund must be made within 7 days from the purchase

    * If you get refund from elsewhere than the official Customer Support, your account might be restricted.​ 

  • What Are the Tips for Deploying My Proxyans?
    Enemies usually target the Proxyans closest to their positions.

    Place Defender Proxyans in the front row to draw incoming enemy attacks.
    Meanwhile, placing ranged attackers like Rangers in the back row allows them to attack safely from a distance.​
  • How can I strengthen my monsters? I want to make them stronger.
    These are some ways to make your monsters stronger!

     ■ Monster Power-up: You can increase the monster's level through 'Power-up Circle'.
     ■ Monster Evolve: You can increase the monster's grade through 'Power-up Circle'.
         You can evolve the monster's grade up to 6★, and the maximum level available will also increase with the grade.
     ■ Monster Awakening: You can awaken a monster with required essences, to a monster with its own unique name.
         Upon awakening, the basic stats will increase greatly, and the monster will acquire a leader skill or have its skills strengthened.
     ■ Monster Skill level-up: You can increase a monster’s skill level by using the same monster or a Devilmon.
     ■ Engraving equipment: You can equip Runes and Artifacts to strengthen your monster.​
  • Quest

    Quests are available separately for each region, and their conditions can only be fulfilled within the respective region.​

  • What is Card Fragment Request and Support?

    Card Fragment Requests:

    If you are a member of a Crew, you can request Normal or High Card Fragments every 24 hours, and Rare Card Fragments once a week.

    The number of Card Fragments you can receive per request varies depending on the Card's Grade. You cannot request Fragments for Cards you don't own.

     

    Card Fragment Support:

    You can support Crew members by providing Card Fragments and receive rewards in return.

    The number of times you can provide Card Fragment Support varies depending on the Card's Grade and resets daily at midnight.

    When you provide Card Fragment Support, the reward amount differs based on the Card's Grade. You can earn Gold and Account EXP.​

  • I can't complete Special Growth Mission Hole-in-one.
    It is normal that you are unable to complete the Hole-in-one mission in the match content(One-Hole Match, Match Challenge, and Match Tournament) and Practice Field. 

    Please try again through content other than the Match type.
  • What is Evolution?
    You can evolve Fighters to increase their stats. The more the Fighter grows, the greater the strength becomes. 
    Also, it makes them more powerful by increasing the attack range and attack speed.​
  • I want to move my account to another server.

    Dragon Village Collection does not support moving between servers.

     

    Therefore, if you want to play on a different server, even if it’s inconvenient, please start the game anew on the server you want. 

  • What's the minimum symstem requirements for the game?

    To play Light of the Stars, please use a mobile device with specifications equal to or higher than the following:

     

    Android:

    Minimum OS Spec: Android 23,  RAM: 6GB, CPU: Kirin 810 SOC/Qualcomm: 720G/Qualcomm: 835

    Recommended Spec: OS: Android 23, RAM: 8GB, CPU: Snapdragon 845/Snapdragon 778G/Kirin 810 SOC

     

    iOS:

    Minimum Spec: iPhone 6, iPad 5 (iOS 8.0)

    Recommended Spec: iPhone XR, iPad Pro 2 (iOS 13)​ 

  • Tell me about achievements.
    You can check various achievements that can be achieved in the Achievement section of the City Details screen.
    Completing achievements provides various resources necessary for city development!​
  • What are production buildings?
    You can craft useful battle items at the workbench and forge.

    As the level of the production buildings increases, the variety of craftable items expands. The Workbench can be upgraded up to level 20, while the Forge can be upgraded up to level 5.
  • How can I check my Player ID?
    You can find your Player ID as below. Please make sure to write down your Player ID when sending an inquiry!

     1. Run Strikers1945: RE
     2. [Menu] → [Settings] on the upper left corner
     3. Check for the Player ID​
  • I thought I summoned an Epic Servant, but what I got was a natural Rare one!
    Please check your Servant Wish List.
    When you summon an Epic Servant, there’s a high chance that the Servant will be one from your wish list.

    If you add natural Rare Servants on your wish list, Rare Servants will be summoned as Epic ones, so make sure to update your wish list.​
  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • What is Dispatch?
    You can send your crew to a designated location and receive rewards after a certain period. 
     
    Dispatch is only possible when you meet the specified requirements with a crew of three members. The higher you exceed the preferred conditions, the higher the chance of great success. 
     
    Dispatched crew can be used in other contents as well without any restrictions.​
  • I want to terminate my account.

    Game account can be terminated by following these steps:

     

    1. Tap on the arrow in the upper right corner.

    2. Tap on the gear icon (settings).

    3. Go to the account section.

    4. Select "Account Withdrawal."

     

    Please note that when you terminate your game account, all game data will be permanently deleted.​ 

  • Tell me about field events.

    Surprise events will be held in certain areas at certain times.

    Check the event time, area, and rewards in [Field Event] in the menu.

     

    In co-op events, you can get a variety of completion rewards by achieving the goal before the event ends.

    In competitive events, you can get ranking rewards according to the rank achieved before the event ends.

    You can only participate in each event once a day. 

  • How can I change my Velius name (Nickname)?

    Tap the profile in the upper left corner of the lobby to change your Velius name.

     

    Inappropriate words, space, and some special characters cannot be included in the nickname, and it can be up to twelve characters long.

    Nicknames that already exist cannot be used. 

  • What is Season Reset?
    You can reset an ongoing live season. Please refer to the steps below:

    * Play Mode → 2022 Live Season → Tap Season Info in the bottom left corner → Tap Reset Season​
  • How can I obtain C2X and CST?
    You can obtain each type of the Tokens by exchanging the following in-game currencies at C2X Station:

    Soul Stone → C2X
    Mythril → CST​
  • I want to view detailed stats for my character.
    You can check your character’s detailed stats by following any of these steps:

    ■ Tap the bag icon located in the upper right corner of the Lobby screen > Tap the ? button located in the middle bottom of the Inventory screen.
    ■ Tap the level icon in the upper left corner of the Lobby screen.​
  • I want to prevent unwanted purchases.
    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

    ■ Google Play Store
    How to Set Authentication
    Tap the ≡ icon on the top left corner → Settings → Tap Require authentication for purchases under User controls → Select 'For all purchases through Google Play on this device'
    Enabling this asks for password or biometric authentication each time a purchase is made from your account.

    ■ Apple App Store
    1. Setting up Password: This will ask for your Apple ID's password each time you make a purchase.
    2. Setting up Face ID: Settings → Face ID & Passcode - Enter your passcode if asked → Turn on iTunes & App Store
    * When this option is enabled, authentication is made via facial recognition instead of entering a password.

    * Please refer to each app platform's website for their own configurations.​
  • How do I go on a [Date]?

    Each date has different requirements to unlock.

    You can read the first chapters of each date after acquiring certain Evermores and reaching certain Affinity levels.

    From chapter 2, you will use Luvit to read the date stories, and you will be given a special reward after reading chapter 4 of each Date!

     

    You can check the requirements to unlock and where to get the Evermore through [Main Page → Date → Choose Your Date → Magnifier Icon]. 

  • What is Trainer Collection?

    Completing a certain Trainer Collection increases your players' stats. You can find this information in: 

    Main lobby → Trainers → Index → Collection

     

    * Player stats (Collection effects) are applied in Play Mode.​ 

  • I want to prevent unwanted purchases. (Google)

    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

     

    [How to Set Google Play Payment Password]

    Tap the ≡ icon on the top left corner → Settings → Require authentication for purchases → Select "For all purchases through Google Play on this device" and set your password

     

    * This feature is only available on Google Play.

    Please refer to each mobile network provider's website for their own configurations.​ 

  • How do I withdraw from my Hive account?

    You may withdraw from your Hive account by following the steps below:

     

    <How to Withdraw from Your Hive Account>

    Swipe to the left in the main screen of Monster Warlord → Tap Hive Profile → Tap Settings next to the profile image (Gear icon) → Enter password → Tap Delete Account at the bottom

     

    * IMPORTANT

    1. When you delete your Hive account, all games linked to that account will also be deleted.

    Once you delete your account, there will be a 14-day waiting period. You can sign up for a new Hive account after 14 days.

    You can undo deletion of your account during the waiting period, but you cannot delete your Hive account immediately.

     

    <Canceling Withdrawal>

     

    You may cancel your account withdrawal within 14 days of the date you requested it.

    We are able to assist you if you fill out the information below and send us a 1:1 inquiry.

     

    <Required Information>

     

    1. Hive ID: 

    2. Withdrawal request date:​ 

  • How does dragon [In effect] work?

    A dragon [In effect] applies as long as you have the dragon.

    The more you evolve the dragons, the stronger the [In effect]!

     

    However, the effect does not stack with same dragons.

    For example, if you have 5 [4★ Indermons] and 3 [5★ Indermons], only 1 [5★ Indermon] will count towards [In effect]. 

  • How can I use Condition and Stamina Boosters?
    Here are the instructions on how to use the condition and stamina boosters.
    - If you're in the middle of a game, you must first finish the season game before proceeding.

    1. Go to Play Mode
    2. Go to 2019 Live Season 
    3. Press the White Square which located right side of the drop down menu for Roster A & B.
    4. Use the Increase Condition and Recover Stamina button to recover your players.

    ▶Finishing the season game does not mean resetting your season, so please do not reset your season!

  • What are the different Damage Types?

    There are 3 different damage types in Elune.

    For more details on the different damage types, please check the information below.

     

    ▶ Physical DMG: Deals [Physical] damage. Damage taken by [Physical] damage can be reduced by increasing [Physical DEF].

    ▶ Magic DMG: Deals [Magic] damage. Damage taken by [Magic] damage can be reduced by increasing [Magic DEF].

    ▶ Soul Damage: Deals [Soul] damage. [Soul] damage ignores [DEF]/[MAG DEF]/[Barriers] and deals [true damage]. However [Soul] damage never does CRT attack.​ 

  • $1 was charged to my account but I didn't make this purchase.

    Don't worry. The $1 is a test purchase, to ensure that the registered payment method is working correctly.

     

    It will be automatically refunded and you will not be charged for the $1.

    Please enjoy the game!​ 

  • Where can I see my transaction history?

    [For Transactions on an App Downloaded from the Google Play Store]

    1) Go to Google Payments Center (https://payments.google.com/)

    2) Log into the account the transactions were made with

    3) Select See Order History

     

    [For Transactions on an App Downloaded from the Apple App Store]

    1) Go to the iTunes page (https://www.apple.com/kr/itunes/) 

    2) Log in, then select [Account]

    3) Select [See All] in the purchase history

  • I just acquired a new hero. How do I level this hero fast?
    Develop your hero at the library!
    Spend Gold to acquire EXP for your hero. Hero's level increase is based on the library level.
    Hero's level cannot exceed the league level. 
  • How do I expand my inventory?

    Karats are required to expand the inventory. When all your available slots are occupied, a notice suggesting the expansion will be displayed. 

  • How do I control the character?

    Play the stage and control your character!

    Use the directional key on bottom left to move. Attack button is on bottom right.

    You may tap, swipe upwards (catapult), or swipe downwards (strike) to carry on different attacks.

    Evade button allows you to evade the enemy attack. Skill button activates the skill. 

  • How doe sit take for Swords to charge?

    If you have less than 4 Swords, 1 Sword will be charged every 10 minutes.

    If you have more than 5 Swords, Swords won't be charging. 

  • What is Gold? How do I get it?
    Gold is the game’s soft currency used to pay for services in game. 
    For example, gold can be used to acquire equipment from the strongboxes.  
  • Changing Your Account Nickname

    [Change] Changing your Account Nickname

    Can I change my account nickname?

    - You can change your account nickname by spending Rubies.

    ※ The account nickname shown below is a random account created on the test server for this guide. This is not an actual nickname used by Dragon Blaze personnel on the live server.

    [How to change the account nickname]
    1) [Settings] → [Account] → [Account Nickname].

    2) Enter the new account nickname and tap [Change].

    ※ Changing the account nickname costs 300 Rubies.

    Please note:

    - When you change your account nickname, the previous nickname may be used by another player.
    e.g: If the nickname “Star” is changed to “Shabelle,” “Star” can be taken by another user.

    - You may not change your nickname to an existing one.     

     

  • I want to add a friend.

    You can add or block friends by clicking the [Friends] button at the top right of the screen.  

    However, please note that if you delete/block a friend, all the affection sent and received will be reset.

     

    Additionally, you can check friends who are not in your [Friend List] through [Recommended Friends].

     

    You can also view a list of friends who have added you through [Followers], but friends in the follower list won't appear in your [Friend List].

     

    Our friend [Alfredo] is always located at the top of the friend list.​ 

  • Why can't I make a purchase in the game?

    If your Huawei AppGallery account is logged out, in-game purchases may be restricted.

    Make sure you are signed into your Huawei AppGallery account to complete your purchase.

    If you are playing as a guest, you should still be able to make purchases, but an active Huawei AppGallery login is required.​ 

  • I want to check my purchase history.
    Please read below for details on how you can check your purchase history by store.

     ■ Google Play Store: Google Pay → [Transaction History]

     ■ Apple App Store
      ① Device Settings → Profile at the top
      ② [Media and Purchases] → [View Account] → [Purchase History]
    You can also check it at the Apple Support Center.

    You can check detailed information including the order number when you select each purchase.
  • Tell me about Sky Tower.
    Defeat enemies on each floor to advance to the next one.

    Depending on the cleared floor, you can claim rewards from the Daily Rewards Chest.

    Train your Heroes, make them stronger, and challenge your limits!​
  • How to Use Redemption Codes

    To redeem codes in the future, please follow these steps:

     

    Tap the icon in the bottom left corner of the game screen → Tap on 【Redemption Code】 → You can then enter the redemption code.​ 

  • I Lost My Account!

    The recovery process varies depending on your operating system:

     

    AOS (Android):

    On Android devices, your account is tied to the device’s unique information. If you didn’t switch devices, it’s likely the account was deleted. Unfortunately, in this case, it may be very difficult to recover the account.

     

    iOS (Apple):

    On iOS devices, your game data is automatically linked to your Game Center account. Please check the Game Center account you previously used.

     

    For more detailed assistance, please contact our Customer Support with the following information:

     

    Your previous in-game nickname

    Your UID (if available in the game’s settings)​ 

  • Where Can I Find My Receipt Number/Order ID?

    Here is how you can find receipt number/order ID.

     

    ■ Google Play Store

    1. Go to Google Payments (payments.google.com)

    2. Click Activity

    3. To get more info, select a transaction​ 

  • What Types of Proxyans Are There?
    There are four types of Proxyans.

    [Defender]: Responsible for defense, Defenders protect themselves and allies while provoking enemies.
    [Attacker]: Attackers directly engage enemies at the front and deliver powerful blows.
    [Ranger]: Specialized in long-range attacks, Rangers possess strong offensive capabilities.
    [Support]: Support Proxyans assist allies by restoring their HP and disrupting enemies with a variety of supportive abilities.

    Leverage your strategy and lead your team to victory!​
  • What are enhancing monsters?
    Enhancing monsters are 'material monsters that help with strengthening'.
    Here is some more detailed information.

     ■ Angelmon / King Angelmon: You can use it as a material for acquiring EXP.
    By using it to a monster of the matching attribute, you can acquire even more EXP.
     ■ Rainbowmon: You can use it as a material for evolving a monster.
     ■ Devilmon: You can use it as a material to increase a skill level.
     ■ Super Angelmon: You can use it as a material to power-up a monster to the maximum level available for the monster's grade.

    You can store enhancing monsters separately in the 'Enhancing Monster Storage' building.
  • How do I participate in a Battle?

    You can participate in Battle by selecting a mode on the main screen. 

     

     

  • How do I obtain Core Stones?
    Core Stone is a resource needed to evolve a Fighter. 
    Go to [Menu] → [Fighter] → Tap the [+] Button on the right of the Core Stone Icon below to convert. 

    You can convert Fighters and obtain Core Stones. Fighters used for conversion will disappear. 
    You can also acquire Core Stones as a [Recapture Mission] reward.​
  • My membership subscription payment was processed early.

    According to each app market policy, the subscription regular payment date can be pre-paid from 24 hours before.

    Even if the pre-payment has been made, if you cancel the next subscription before the regular payment date, the paid amount will be automatically refunded.  

    However, after the pre-payment has been made, if the regular payment date passes, it will be excluded from the refund target, so if you are going to cancel the subscription, please proceed two days before the regular payment date if possible. 

  • There was an error during gameplay.

    If you encounter any errors during the game, please contact customer support using the following steps:

     

    1. Game Main Screen -> Profile Image at the top left corner -> Copy ID

    2. Go to Customer Service -> Please Read! -> Report Bug

    3. Go to the Google Form directly -> Paste the copied ID into the UID field

    4. Fill in the required information and complete the form sequentially.

     

    Note: Including screenshots or videos in the Google Form will help resolve the issue more quickly.​ 

  • There is a bug/issue with the game.

    Did a bug/issue come up while playing the game?

     

    Please send a ticket to our customer support and provide as much information about what happened when you experienced this bug/issue.

     

    We will try to get back to you, by answering your ticket as soon as we can.

     

    * Visit: https://customer.withhive.com/playwith/faq/game/2009 → Click [Contact us] →​ Choose ticket category and fill the information →​ Click [Submit]​

     

    ※ If you can provide screenshots, it will be extremely helpful to us find the cause of the issue and reply faster to your ticket.

    ※ In case you want to send videos, please include a public link in the ticket that leads to the video.​ 

  • Why are buildings not working?
    Buildings that are too far from the Generator's heat will not operate. Check if there is enough supply of Coal for heating and whether the building is being heated by the Generator.
  • What are the system requirements?
    The system requirements to play Soul Strike are as follows:

    [AOS]
     - Minimum: Android 5.0
     - Recommended: Android 6.0 or higher

    [iOS]
     - Minimum: iOS 11
     - Recommended: iOS 12.2 or higher

    Please note that there may be a difference in performance depending on your device.​
  • What are upgrade buildings?
    Upgrade gear or use special materials to craft exclusive gear and enhance them through Armory.

    The MAX level for each grade increases as it level up, and you can upgrade the building up to level 15.
  • How can I delete my account?
    You can use the [Delete Account] feature in the in-game settings to delete your account.
    Please note the linked data will be deleted, and it may not be recoverable if you delete your account.

    If you wish to withdraw your Hive membership account, please follow the steps below. However, in this case, you can no longer access other games associated with the same Hive account, and the deleted data cannot be recovered.

     1. [Menu] → [Settings] on the upper left corner
     2. Tap [Info] on the right side of the Player ID
     3. [Hive Account Settings]
     4. Enter info and [Withdraw Membership]

    Once an account has been successfully terminated, the information cannot be recovered.​
  • I can't update the game from the market.
    You can update to the latest version from the following places.

    ■ Google Play Store
     1. Close the game and open the [Play Store] → Profile on the top right
     2. Go to [Manage apps & device]
     3. Check [Updates available] or [See details]

    ■ Apple App Store
     1. Close the game and open the [App Store]
     2. Profile on the top right
     3. Pull the page to the bottom to refresh the page
  • I have a Hive ID. Do I still have to sign up for Hive membership?
    If you already have a Hive ID, you can log in to Hive membership with the registered email address.
    Try using the [Find Hive ID with email] button on the login page if you forgot your email address.
    You can also sign up for a new account.

    If you're still playing as a guest, please sync your account to protect your valuable data.
    Your data will be kept safe even if you change your device.
  • What is Market?
    You can sell the fish you catch at the market and earn ""Skill Coins"" that can be used to level up your crew members.

    You can negotiate to obtain more coins, but if the negotiation fails, you won't be able to sell fish at the market for a certain period.

    The success of negotiation depends on the mood of the merchant NPC, which is indicated by their emotional state in the speech bubble at the top right corner. Pay attention to their mood for successful negotiation.​
  • Tell me about the Trial of Ascension and Spires of Ascension.

    Trial of Ascension record resets when the season ends, and you can restart from the first floor.

    You can get various rewards and Knight's Shield.

     

    Spires of Ascension record does not reset. You can keep challenging for the highest floor.

    You can get various rewards and Token of Test. 

  • I want to purchase/sell my NFT Gear.
    You can sell your NFT Gear on the Marketplace in C2X Station.
    You can also purchase them for Tokens there.​
  • What can I use Soul Stones for?

    Use Soul Stones to enhance various Stats of your character permanently.

     

    They are also used to increase Monster Level in [Monster Yard].​ 

  • The price of the item is different from the actual charge.
    Paid items in Arcana Tactics are sold according to App Store and Google Play policies.
    Please understand that prices may be different as currencies are affected by exchange rate, and final prices are charged according to the exchange rate at the time of purchase.

    For more information, please contact the app platform you are using.​
  • What is [Luvit] and how do I get it?

    It's a currency required to open chapter 2 and more in [Date].

    You can get Luvits from upgrading the Star Rank of Evermores. 

  • What is Daily Game?

    Daily Game allows you to take on missions that are reset daily and earn Today's Rewards.

    You may try up to 3 missions per day, and each mission can be swapped up to 10 times daily.

     

    Types of Missions

     

    1. Home Run Race - You will have 10 chances at bat and need to hit a certain number of home runs.

    2. Dramatic Comeback - You will enter the first half of the ninth inning and need to come from behind in order to win.

    3. 3 Innings - Full Count: You will play for 3 innings where every batter's at-bat starts out as a full count (3B/2S).​ 

  • What is Premium Grade?

    Premium Grade is a unique system in Chromatic Souls that offers in-game benefits.

    You earn points when you play the game or buy Gems. You may enjoy more benefits as your Premium Grade improves.

     

    [Grades]

    Family - Bronze - Silver - Gold - Platinum - Diamond​ 

  • I made a purchase but did not receive my items! (Google)

    In case you haven't received your items after purchasing them, there is a way to claim them in the game when you log in again.

     

    If you still don't receive your items after logging in again, please submit an inquiry to Customer Support (https://customer.withhive.com/ask) along with the following information filled out:

     

    <Required Information>

     

    Market: Google

    Payment account info: Gmail address

    Payment date:

    Payment amount:

    Account info: Alliance Code/Server

    Request: Please send me my purchased item(s)

     

    How to Check Alliance Code

    - Open the game → Main screen → Top left corner menu → Invite Alliances → My Alliance Code

     

    How to Check your Google account

    - Go to Google Play Store → Tap the ≡ icon on top left corner → Check your Gmail address below your name

     

    * Please understand that there may be a delay in issuing your items that are not sent out after payment is made.​​ 

  • Please give me more information on Dragon's Stats and Power.
    Dragon stats below have different efficiency depending on its amount.

    - Defense Penetration
       Range 1: 0% ~ 35% - x 1
       Range 2: 35% ~ 50% - x 0.75
       Range 3: 50% ~ 65% - x 0.5
       Range 4: 65% ~ 80% - x 0.25
       Range 5: 80% ~ - x 0.2
        : Example - When having 55% on Defense Penetration, 35% will count as Range 1, 15% as Range 2, and the rest 5% will count as Range 3, resulting a total of [48.75%].
        : Sample 1 - When having 40% on Defense Penetration, it will count as 38.75%
        : Sample 2 - When having 50% on Defense Penetration, it will count as 46.25%
        : Sample 3 - When having 75% on Defense Penetration, it will count as 56.25%

    - Critical Chance
       Range 1: 0% ~ 45% - x 1
       Range 2: 45% ~ 60% - x 0.75
       Range 3: 60% ~ 75% - x 0.5
       Range 4: 75% ~ 90% - x 0.25
       Range 5: 90% ~ - x 0.2
        : Example - When having 65% on Critical Chance, 45% will count as Range 1, 15% as Range 2, and the rest 5% will count as Range 3, resulting a total of [58.75%].
        : Sample 1 - When having 50% on Critical Chance, it will count as 48.75%
        : Sample 2 - When having 65% on Critical Chance, it will count as 58.75%
        : Sample 3 - When having 80% on Critical Chance, it will count as 65%

    - Critical Damage
       Range 1: 0% ~ 230% - x 1
       Range 2: 230% ~ 280% - x 0.75
       Range 3: 280% ~ 330% - x 0.5
       Range 4: 330% ~ 380% - x 0.25
       Range 5: 380% ~ - x 0.2
        : Example - When having 300% on Critical Damage, 230% will count as Range 1, 50% as Range 2, and the rest 20% will count as Range 3, resulting a total of [277.5%].
        : Sample 1 - When having 250% on Critical Damage, it will count as 245%
        : Sample 2 - When having 305% on Critical Damage, it will count as 280%
        : Sample 3 - When having 360% on Critical Damage, it will count as 300%

    - Type Damage
       Range 1: 0% ~ 35% - x 1
       Range 2: 35% ~ 50% - x 0.75
       Range 3: 50% ~ 65% - x 0.5
       Range 4: 65% ~ 80% - x 0.25
       Range 5: 80% ~ - x 0.2
        : Example - When having 55% on Type Damage, 35% will count as Range 1, 15% as Range 2, and the rest 5% will count as Range 3, resulting a total of [48.75%]
        : Sample 1 - When having 40% on Type Damage, it will count as 38.75%
        : Sample 2 - When having 50% on Type Damage, it will count as 46.25%
        : Sample 3 - When having 75% on Type Damage, it will count as 56.25%

    - Immunity
       Range 1: 0% ~ 30% - x 1
       Range 2: 30% ~ 40% - x 0.75
       Range 3: 40% ~ 50% - x 0.5
       Range 4: 50% ~ 60% - x 0.25
       Range 5: 60% ~ - x 0.2
        : Example - When having 45% on Immunity, 30% will count as Range 1, 10% as Range 2, and the rest 5% will count as Range 3, resulting a total of [40%].
        : Sample 1 - When having 35% on Immunity, it will count as 33.75%
        : Sample 2 - When having 45% on Immunity, it will count as 40%
        : Sample 3 - When having 55% on Immunity, it will count as 43.75%
  • Why does my pitcher auto select their pitch?
    Once you turn on the Catcher Lead​, it will automatically select your pitch.
    Thus, you will be able to turn ​off ​the auto select pitch by pressing the Catcher Lead button which located left side of the screen (during the pitching).
  • What is Adventure mode?

    Adventure is where you'll experience the main story of the game.

    Adventure is divided into 7 different Dimensions: 

    1. Astoria

    2. Starship

    3. Mt. Sky

    4. Lumen

    5. Batah

    6. Ice Road

    7. Dark Star

    For more details on Adventure, please check the information below.

     

    ▶ Battle: Battle against various monsters.

    ▶ Rewards: Earn Gold, Equipment, Material Elunes, and etc. to strengthen your party members.

    ▶ Cores: Earn Dimensional Cores and Elune Cores, both needed to enter Mobius Dungeons.

    ▶ Pirate Darktures: After clearing a stage in Adventure, you have the chance to encounter Pirate Darktures. Defeat the Pirate Darktures to earn rewards.​ 

  • Where can I view my purchase history?

    Purchase histories are shown differently depending on your Market. Please follow the appropriate steps below to view your purchase history.

     

    [If you made a purchase on an app you downloaded from Google Play Store] 1) Visit Google Pay (https://payments.google.com/) 2) Login with the Google account you used to make purchase(s) 3) Choose [Review order history]

    [If you made a purchase on an app you downloaded from Apple App Store] 1) Visit iTunes (https://www.apple.com/en/iTunes/ 2) Login and choose [View Account] 3) Choose [Purchase History] > choose [See All]​ 

  • I want to prevent unwanted or accidental payments. (Google)

    You can set a password in order to prevent accidental payments or unwanted payments made on your behalf by a third party.

     

    [Requiring authentication for purchases made on Google Play]

    Tap the menu (≡) icon found at the top in the Google Play Store. → Tap Settings → Tap “Require authentication for purchases” → Select “For all purchases through Google Play on this device” 

     

    ※ This applies only to the Google Play Store.

    To adjust the settings for your specific phone carrier, please refer to their official websites.

  • I cannot use certain heroes in an annihilation battle.
    You can win an annihilation battle with up to 16 heroes to different the opposing hero.
    In hardcore mode, you may be executed when you lose to the opposing hero. Execution decreases the hero's EXP. Executed hero cannot be used for certain time. 
    You may revive executed hero with Gold. 
  • Why is it that I'm not able to equip certain skills?

    Passive skills are automatically applied as soon as they're learned. Active skills, on the other hand, have to be equipped manually. 

  • What's Auto Equip feature?

    Just acquired a higher grade equipment? Auto Equip feature allows you equip it right away without going through the inventory. 

  • What's good about leader units?

    Leader unit has higher HP and ATK.

    During the Adventure, you'll be represented by the leader unit on the Friend List. 

  • What is Selective Summoning?

    You can summon a specific 4★ Hero through Selective Summoning.

    You need Hero Tokens to use the Selective Summoning and Hero Tokens are available from clearing all stages of Ch. 1 The Adventure Begins. 

  • What are Hearts?

    Hearts are points that can be acquired from friends. They allow you to buy a Magic to Epic equipment from the Friendship strongbox, extra energy and extra battle tickets.​

  • Playing in a Raid

    [Raid] Playing in a Raid


    What is a Raid?
    - It is a real-time feature in which you can defeat boss monsters by creating a 4-person team with other players.

    Raid Rewards
    - You can acquire EXP, Gold, and higher grade items.

    When will the Raid open?
    - When the final dungeon is cleared for each region in each mode, the raid dungeon will open.
    e.g) When all adventures are cleared for Golem Hill, the “Komodo Fairy” raid will open.

    Raid Ticket
    - You need a ticket to enter the raid.
    - 1 ticket is recharged every 10 minutes, and 2 tickets are needed to enter a raid. The max limit of tickets you can own is 30.

    How to enter a raid [Random Match]

    - Select the raid you wish to enter.

    - Tap the [Raid] button in the bottom right-hand corner.

    - You will be matched with other players that also chose to be randomly matched in the same raid dungeon.
    ※ You cannot enter the raid if there are no corresponding matches.

    - Fight together with other players to defeat the boss monster.

    How to enter a Raid [By Invite]

    - Tap the card marked [?] after selecting the raid you wish to enter.

    - If you tap the [Invite] button after selecting a friend, you can invite that friend to join your raid party.

    - You can invite an unregistered friend by searching for the character name after tapping the [Search] button.

    - You will enter the raid by tapping the [Raid] button after all invited players have joined the party.

    Raid Rewards

    - After defeating the boss monster, each participant can choose the treasure chest they want as the reward in the results window.

    - Choices cannot be changed after the countdown is complete. If you do not select a treasure chest in time, a random treasure chest will be rewarded.

    [Additional EXP and Gold Rewards based on Clearance Grade] 

    - You can open an additional treasure chest by spending 10 Rubies (optional).

         

  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • Tell me about Gate of Void.
    [Relic Exploration] Roll dice to earn EXP Potions, Treasure Chests, or meet a Traveling Merchant. 
    You can obtain useful items for your adventure.  
    [Devil’s Descent] Defeat Demons to earn various rewards, including Advancement Stone, Diamond, and Divinimal Holywater.
    [Starfall Realm] The exploration is divided into two modes: SP Mode (3 Heroes) and MP Mode (6 Heroes). Explore to obtain rewards like EXP Potions, Refinement Essence, and Burning Gem.
    [Lost Kingdom] Sweep ruins and open Treasure Chest. You can obtain Lost Kingdom Coins and Enhancement Stones from the chests.
  • How to change the game language

    To change the game language, please follow these steps:

     

    Tap on the icon at the bottom left of the game screen → Tap【Settings】 → Tap 【Voice】 → Select the language you want to use at the【Text】and【Voice】→ Tap【Save】​ 

  • How Do I Transfer My Account to a New Device?

    iOS Users:

    If you’re using iOS, simply log in with the same Game Center account you used previously. Then launch the game on your new device, and your character will automatically be loaded.

     

    AOS (Android) Users:

    On Android, your character is created based on the device’s unique information. As a result, changing devices currently creates a new account, and your previous character can’t be transferred. We’re working on implementing a feature that allows you to carry over your account when switching devices in the future. Stay tuned for updates!​ 

  • My Account is Suspended After Refund the Purchase

    First, if you request a refund through the customer service, we confirm and process it in accordance with the refund policy.

     

    If you get refund from elsewhere than the official customer service, your account may be restricted.

     

    When your account is suspended, please follow the instruction on re-purchase when login the game,

    and if you have any questions, you can submit an inquiry to customer service.​ 

  • What Are Formations?
    You can select a Formation in the Tactics menu before battle to apply Row and Class Effects.

     - A Row Effect grants a buff to Proxyans deployed in the corresponding slots highlighted in yellow.
     - A Class Effect grants a buff to the deployed Proxyans of the designated class. Proxyans eligible to receive the selected Class Effect will be marked with arrows on their class icons.

    As you progress through the Adventure stages, you can obtain and use Tactics Research Records to increase your Tactics level, further enhancing the Formation buffs. 

    Explore different Formations and effects to gain the upper hand in combat!
  • When powering-up or evolving a monster, it says that there is no matching monsters when I tap Auto Select.
    After adjusting the Auto Select options for material monsters, the material monsters will be selected automatically if there are any monsters matching the conditions.
    Please try adjusting the options through the following steps:

     ■ Power-up Circle → Tap the [+] icon in the center of the material monster box → Tap the cog-wheel shaped icon → Select the options you wish to use in the [Auto Select] screen​
  • Accessory

    ​Accessories are mysterious objects that grant special powers, providing various buffs when owned.

    They can be obtained from the Daily Shop or the Accessory Draw, and acquiring duplicates will level up the accessory, making the buffs more powerful. 

  • How does a Battle progress?

    When entering the Battle screen, you can check the opponent's Towers, and the Lanes are divided into 3 or 5 depending on the mode.

     

    Over time, Mana will be automatically filled at the bottom, and your reserves and maximum Mana will be displayed in numbers.

     

    You can use the charged Mana to place Cards in the Lane and the placed Cards will gain Experience in proportion to the amount of Mana consumed.

     

    When the Experience reaches maximum, the Level will increase, which has the same effect as the Card Level Increase Effect. Experience is indicated by a gauge outside the Card icon, and Level is indicated by dots.

     

    Level and Experience are applied only to a single Battle and are reset at the end of the Battle.

     



  • I'd like to view my play records.
    Go to [Settings] → [Show Log] to view your play records for the past 7 days.
    Shop purchases, Fighter combination records, and several reward details (Attendance, Rush Battle, Lucky Wheel, Star Coin chest) are displayed.
  • I don’t know how to cancel my membership subscription.

    You can cancel your membership subscription in each market.

    * Google Play Store: check Menu > Payments and Subscriptions > Subscriptions.

    https://support.google.com/googleplay/answer/7018481 * iOS App Store: check Account > Subscriptions > Subscribed Items.  

    https://support.apple.com/en-us/HT202039  

  • The game force-closed.

    If the game force-closes, please close all background apps and restart the game. If the issue persists after restarting the game, please submit the relevant information through the Google Form using the following steps:

     

    Game main screen -> Profile image on the top left -> Copy ID -> Customer Center -> Please Read! -> Bug Report ->

    Go to Google Form -> Paste copied ID into UID field -> Complete the form by filling in the required fields sequentially.

     

    For game-related errors, including screenshots or videos in the Google Form will help resolve the issue more quickly.​ 

  • How do I submit an inquiry through the game?

    If you have any questions while playing the game, you can submit them through our customer support platform.

    We recommend checking the FAQ first, if it is not resolved, please submit a ticket through the method below. 

     

    [How to sent a ticket]

    * Visit: https://customer.withhive.com/playwith/faq/game/2009 → Click [Contact us] →​ Choose ticket category and fill the information →​ Click [Submit]

  • How do I change my password?
    Here's how to change your Hive membership password.

     1. Run Soul Strike
     2. Tap [My Profile] on the upper-left corner → Tap [HIVE]
     3. Tap [Hive Account Settings] → Enter password
     4. Tap [Password] → Enter verification code 
     5. Enter current and new passwords, then tap Save

    Update your password regularly to keep your account secure!
  • How can I change my player name?
    You can change your player name once for free.

    After your first player name change, you will need a fixed amount of Gold to change it again.
    Refer to the steps below on how you can change the player name.

     ① Run Frostpunk: Beyond the Ice
     ② Tap on the [City Details] icon at the top left
     ③ Tap on the pencil-shaped button to change your player name​
  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • I want to check my purchase history.
    Here's how for each market.

    ■ Google Play Store: Google Pay → [Activity]

    ■ Apple App Store
     1. Device Settings → Profile on top
     2. [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support.

    You can select each purchase to check the detailed info such as the order number.​
  • How do I delete my data?
    If you decide to delete your data, all game data and purchase history will be reset and cannot be recovered. 
    Please note that there is a huge difference between deleting your game data and withdrawing from your account, so make sure to use these features carefully.

    [How to Delete Your Game Data]
    1. Tap your profile image on the upper left corner.
    2. Tap the [Account] tab.
    3. Tap [Delete Account] at the bottom.​
  • I did not receive the password email.
    Please check if the email you registered the Hive membership with has blocked the incoming email or filtered the email as spam.
    If the above are all not your case, please send us a ticket through 1:1 inquiry.​
  • Why doesn't my crew member's skill level increase anymore?
    There is a limit to the skill level of a crew member, and the skill level cap expands when the crew member is promoted.

    To promote crew members, you need a crew member of one star grade lower than the one you want to awaken and a certain amount of Gold as materials.
    The required quantity and the type of material cards may vary depending on the promotion stage.​
  • How do I use Knight's Shield and Token Test obtained in the ascensions?

    Go to the Ascensions Shop run by NPC Zillion to purchase Monster pieces, rides, outfits, and more.

    Use the [Ascensions Shop] button in the ascension lobby.

     

    They can be used to enhance the Power of Ascensions.

    Power of Ascensions effect is applied to battles including the Two Ascensions.

    Power of Ascensions does not reset when the Trial of Ascension record resets. 

  • How do I obtain Gold Bars?

    You can purchase Gold Bars up to 5 times a day using Gold at Shop > Materials tab.

     

    You can also claim them from Field Hunt or Monster Yard.​ 

  • What is [W-LIVE]?

    This is where you can watch the Live Broadcast of the guys and gain W-LIVE Evermore pieces.

    You get 3 free entries for the photoshoots, and you can charge your entries after using all 3.

     

    Feature unlocks after clearing Normal Stage 7-1.

    Each chapter will unlock after reaching a certain Affinity with the guys. 

  • What is Cube Conversion?

    You can dismiss unused Trainers to obtain Item Cubes.

     

    You will be able to obtain Item Cubes that are higher Tier than that of material Trainers if their Upgrade Lv. is high.​ 

  • How do I view skills that I don't own?

    A wide variety of skills are available in Chromatic Souls.

    You can view skills you don't have in the Skill Index.

     

    How to Access Skill Index:

    Go to Settings in the top right corner of the screen > Tap Skill Index​ 

  • I made a purchase but did not receive my items! (Apple)

    In case you haven't received your items after purchasing them, there is a way to claim them in the game when you log in again.

     

    If you still don't receive your items after logging in again, please submit an inquiry to Customer Support (https://customer.withhive.com/ask) along with the following information filled out:

     

    <Required Information>

     

    Market: App Store

    Payment date:

    Payment amount:

    Account info: Alliance Code/Server

    Request: Please send me my purchased item(s)

    Purchase receipt: Please attach a screenshot that clearly shows your purchase history in the App Store. (Required)

    (Your purchase receipt must include: product name, date, price, and Order ID.)

     

    How to Check Alliance Code

    - Open the game → Main screen → Top left corner menu → Invite Alliances → My Alliance Code

     

    How to Check App Store purchase history

    1) Mobile: App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All

     

    * Please understand that there may be a delay in issuing your items that are not sent out after payment is made.​ 

  • How is the return compensation efficiency applied?
    When you return, the rate of Return Reward will vary by the stage you're currently in and the Best Stage.

    Reward rate based on the stage progress:
    - Progress: 0-50%, Return reward efficiency: 25%
    - Progress: 50-75%, Return reward efficiency: 60%
    - Progress: 75-90%, Return reward efficiency: 100%
    - Progress: 90-95%, Return reward efficiency: 110%
    - Progress: 95% and up, Return reward efficiency: 120%
  • Why did my calendar reset to Day 1? [Login & Check in Reward]

    The calendar (Check in reward) will reset on the first day of each month.

    Thus, we encourage all managers to login the game and press CHECK button every day for 28 days.

     

    ▶ Any missing [Login & Check in Reward] due to Scheduled Maintenance will not be compensated.​ 

  • What are Quests?

    Quests will be available starting from Hard difficulty in Adventure. 2 Quests will be available 3 times per day (8 PM - 4 AM, 4 AM - 12 PM, 12 PM - 8 PM) in each Dimensions.

     

    Play the requisite stage to complete the Quest. Not only will you receive rewards for completing a character's Quest, but you'll also raise your Affinity level with him or her.

     

    ▶ What is Affinity?: Affinity with a character increases each time you complete one of his or her Quests.

    Affinity can be increased up to Lv. 30, and each increase in level yields rewards such as Lightures, Rubies, Elunes, and etc.​ 

  • I want to prevent accidental or unwanted purchases

    Follow the appropriate steps below to prevent accidental or unwanted purchases depending on your Market.

     

     

    [How to require a password or authentication on Google Play] Choose the menu item (≡) on top of Google Play Store → Settings → choose [Require authentication for purchases] → choose [For all purchases through Google Play on this device] and set a password

    [How to require a password on Apple account] For iPhone, you can only make in-app purchases if you can verify purchase through password or your fingerprints that was added to your iTunes account when you first set up your iPhone. iPhone Settings → tap on [Face ID & Passcode] and set up a password and other authentications.​ 

  • I don't want to receive notifications.

    For push notification settings (turn game/announcement notifications ON/OFF):  Access game> Main Menu> Settings> Device  

  • How do I use event coupons?

    Please see below for instructions on coupon use.

     

    - Target: Android

    - Instructions: Main screen in-game > Tap the arrow on the top left, then tap the Event icon (gift box icon) > Tap [Event Coupons] at the bottom of the banner, then enter your coupon number and check your Mailbox. 

     

    Those using a guest ID must sign in with a Hive ID. If you check your Mailbox and find that you have not received your item(s), please close and open the game again. 

  • What's the alliance gift?

    This is the feature which an alliance member sends a gift to another alliance member.

  • How do I add more sockets?

    Socket slots are available from Lv. 10. Additional socket can be added after every 5 level. (ex. Lv. 25 -> Lv. 30 -> Lv. 35) 

    You can spend Karats to add sockets at any time. 

  • I did not receive Rubies after purchase.

    We're very sorry for the inconvenience! Please refer to the following steps:

     

    1. Contact Customer Support from the following link: 

    https://global.gamevil.com/support/en/index.html 

    (Select Game -> Select Payment Support)

     

    2. Provide all necessary information including "Google Order Number and e-mail" or "IOS Purchase history and individual receipt"

     

    3. Our CS Rep will verify your purchases and assist you accordingly! 

  • I see [FREE] next to the Shop icon. What does this mean?

    This notifies you to draw a unit for free.

    Once you draw a unit, you'll need to wait 24 hours to pick the next free unit. 

  • [Com2uS] I downloaded games to get in-game credits but I did not receive anything.

    Please check the "?" icon on the offer page for more details on the requirements. Rewards will be sent to the mailbox in the game.

     

     Following cases will not give rewards:

     - Game was not downloaded, installed, and tutorial completed

     - Game was already installed but deleted and installed again.

     - Without going through the Free Credits or Banner, downloaded, installed and played the game.

     - Game was installed, played 24 hours after the Banner or Free Credits section was clicked.

     

     If you still have questions, let us know:

     1. Hive ID / Nickname

     2. Did you go through the Banner AD or Free Credits section?

     3. Date completed

     4. Rewards details 

  • What is Energy?

    Energy is the stamina system that allows you to participate in different game modes, such as Campaign. ​

  • How do I join a Hive membership?
    If you have an existing Hive ID you use, you can log in with the Hive membership using the registered email.
    If you know the Hive ID but don't remember the email address, please press [Find E-mail with Hive ID].

    You can also create a new account by pressing the [Sign Up] button on top.​
  • Tell me about Bounty Tasks.
    Use Bounty Tokens to dispatch your Heroes. 
    Bounty Tokens are used in Quick Battle and clearing Stages. 

    Choose the Bounty Reward you want and send your Heroes on a mission!​
  • How to rewatch the story

    There are two ways to rewatch the story. Please follow these steps:

     

    1. Tap on the icon at the bottom left of the game screen → Tap 【Illustration】 → Tap【Story Recap】 → Select the chapter you want to rewatch the story.

     

    2. Tap on Main Story → Select the chapter you want to view → Tap 【Story】 to rewatch the story.​ 

  • Where Can I Find the CS CODE?

    You can find the CS Code in-game at [Menu] > [Settings] > [CS Code]. 

  • What Are Core Synergy and Matchup?
    Each Proxyan has a unique Core. Deploying Proxyans with the same Core boosts team synergy.

    If you deploy Proxyans that have a stronger Core than that of your enemies in terms of the Core matchup, you will gain  a default 20% damage boost. Additional effects are also granted based on Core Analysis Info.​
  • I used the same monsters to level-up the skill of a 2nd awakened monster, but the skill level did not increase.

    A 2nd awakened monster's skill can only be increased through [the same 2nd awakened monster or a Devilmon]. 

  • Giant Egg

    The Giant Egg is a content where you break objects surrounding the egg to hatch it.

    All the dragons obtained from each region gather to hatch the Giant Egg, and the more dragons you own and the higher their levels, the shorter the hatching time becomes.
    You can instantly hatch the Giant Egg by spending Diamonds.

    For each account, the first Giant Egg you hatch will always yield the Season Dragon of that particular season.

    Dragons obtained from hatching the Giant Egg are divided into two categories: Season Dragons and Permanent Dragons.

    The season lasts for a specified period, and the Season Dragon changes when the season changes. 

  • What is a Friendly Match?

    Improve your skills by battling with friends and Crew members through Friendly Matches.

     

    Friends:

    You can have Friendly Matches with online friends from the Friends screen.

     

    Crew:

    Press the Join button in the Crew Chat. > Press the Friendly Match button to participate in Friendly Matches with Crew members.

  • I want to know the update period of Daily Specials.

    The Daily Specials are updated every 24 hours.

    If you click the 'REFRESH NOW' button at the bottom of Daily Specials, you can reset the items right away after watching an ad.

    10 hours of cooldown exists after instant reset.​ 

  • Tell me more about Bind.
    5★+ Fighters can be bound to other 6★+ Fighters.
    A 6★ Fighter will have 1 Bind slot, and 7★ Fighter will have 2 Bind Slots.

    A [Bound Fighter] converts its stats to another type and increases the stats of the [Main Fighter].
    The conversion rate of the stats varies by Fighter.
    The defense stat may seem insignificant, but its effect cannot be ignored.

    [Bound Fighters] appear next to the [Main Fighter] in battle and deal with reduced attack. 
    The reduced attack deals 70% of the original attack power. However, other stats stay the same.
    You can change how the bound Fighters are displayed in Settings.

    [Bound Fighters] cannot be put into battles individually, bound to other Fighters, or become a [Main Fighter].
    Also,  [Bound Fighters] are not affected by other Fighter's "Team Effect", and their own "Team Effect" is applied only to themselves.
  • How do I increase the Exploration Area Score?

    The Exploration Area Score increases when the quantity of each species acquired in each area reaches the target.

    You can check the achievement information and possible acquisition methods of the Exploration Area Score by moving to the location guided below. ■ How to move to the Exploration Area Score screen 1. Touch [Menu] on the basic screen. 2. Touch [Quest] at the top left of the [Menu] screen. 3. Touch [Daily] at the bottom of the [Quest] screen. 

    4. Touch the square box of the Exploration Area Score located under the [Daily Quest Progress Gauge Bar] at the top of the [Daily] screen. 

  • The loading time in the game is too long.

    The loading may be delayed due to network stability, latency, memory issues, or other factors while playing the game.

     

    If this issue occurs, please consider the following methods and try reconnecting:

     

    1. Close unused apps and delete unnecessary ones to free up memory before attempting to reconnect.

    2. Ensure that your device has sufficient storage space before attempting to reconnect.

    3. Try reconnecting using a personal Wi-Fi network with security settings.

     

    Please note that networks with many connected devices can cause delays.​ 

  • How can I rearrange buildings?
    Go to [Queue] → [Modify City] to arrange the buildings as desired.
    Alternatively, tap and hold the building for more than one second to begin rearrangement.​
  • How can I delete my account?
    To delete your account, you can use the [Delete Account] feature in the in-game settings.
    However, if you simply want to reset your account, you can use the [Reset Game] feature, which will permanently delete all game data. The deleted data cannot be recovered.

    If you wish to withdraw from your Hive membership account, please follow the steps below. However, please be aware that once your account is deleted, you will no longer be able to access other games associated with the same Hive account, and the deleted data cannot be recovered.

     1. Tap [Profile] on the top left → [Options] → [Info] 
     2. [Hive] on the bottom 
     3. [Hive Account Settings] → Enter the information to withdraw​
  • I can't update the game from the market.
    You can update to the latest version from the following places.

    ■ Google Play Store
     1. Close the game and open the [Play Store] → Profile on the top right
     2. Go to [Manage apps & device]
     3. Check [Updates available] or [See details]

    ■ Apple App Store
     1. Close the game and open the [App Store]
     2. Profile on the top right
     3. Pull the page to the bottom to refresh the page​
  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • How can I delete my account?
    You can use the [Delete Account] feature in the in-game settings to delete your account.
    Please note the linked data will be deleted, and it may not be recoverable if you delete your account.

    If you wish to withdraw your Hive membership account, please follow the steps below. However, in this case, you can no longer access other games associated with the same Hive account, and the deleted data cannot be recovered.

     ① Launch Minigame Party: Pocket Edition
     ② Tap the [Menu] button located at the top right on the main screen
     ③ [Settings] → [Account]
     ④ Tap the profile icon → [Hive Account Settings] → [Withdraw Membership]

    Once an account has been successfully terminated, the information cannot be recovered.​
  • I'm having difficulties using the crew skills.
    If you're having difficulties using skills even though they're reusable after cooldown, it may be a problem with how to control it! 
     
    Skills can only be used when the reel is slid all the way up to prevent accidental skill activation during regular reel control.
     
    Please keep this in mind while playing the game to ensure smooth control.​
  • How do I use Arena coins?

    Visit the Arena Shop in Casslan run by NPC Garen!

    You can visit the shop anytime using the [Arena Shop] button at the bottom of the Arena lobby after visiting the shop for the first time.

     

    You can purchase special items, including Monster pieces, rides, outfits, and more. 

  • I can't update my game.

    If your game has not been updated automatically, please try the instructions below:

     

    [How to resolve on Play Store]

     ① Close the game completely and open Google Play Store

     ② Tap on the logged in account in the upper right corner

     ③ Tap on [Manage apps and Devices] or [My apps & Games]

     ④ Tap See Details then proceed to update the game

     

    [How to resolve on Apple Store]

     ① Close the game completely and open iOS App Store

     ② Tap on the logged in account in the upper right corner

     ③ Drag the page down and release

     ④ Proceed to update the game​ 

  • Other users don't respond to my messages in Chat.

    All users in the game are AI. AI users will not respond to your messages in Chat. 

  • What is [Muse One]?

    Muse One is a page where you can check rankings based on data of the guy characters' total Evermores.

    Select a guy character to check the TOP 3 Wannabe rankers' profile and also my rankings!

     

    We sometimes open Muse One Voting Event as well. 

  • What is Trainer Trade?

    In Trainer Trade, you can use multiple Trainers of the same Tier and Trade Balls as materials to obtain a new Trainer.

    Sometimes you can obtain a Trainer of a higher Tier.​ 

  • What characters are available in Chromatic Souls?

    <Arthur>

    Arthur protects his party at the forefront thanks to his high Armor Rating. Wielding a sword and shield and clad in heavy armor, he uses many physical skills and defensive Passive skills, making him a strong tank.

     

    <Cain>

    Cain strikes enemies from the back as an assassin. He wields dual weapons and a bow and wears light armor. He pummels enemies with aggressive physical attacks and shooting skills. His main role is a physical damage dealer utilizing his Passive skills related to Critical Hits.

     

    <Scarlet>

    Specialized in Element magic, Scarlet can deal massive damage instantly. With her staff and robe, she is capable of using Element skills as well as several Nature and Mental skills.

     

    <Yuna>

    Yuna is a priestess who supports her party with her sacred power. Armed with a blunt weapon and heavy armor, her Holy skills specialize in healing and protecting her allies, making her a reliable healer.

     

    <Beth>

    Despite her cute appearance, Beth is a veteran forest ranger. She wields dual weapons and a bow and wears light armor. Apart from her excellent marksmanship, she can also use Nature skills. Despite being a physical damage dealer, she is also capable of using magic.

     

    <Miena>

    Miena is capable of controlling the power of nature as she pleases. She wields a blunt weapon and wears light armor. She can learn Fire Element skills as well as Nature skills. She is proficient at healing over time and can even support attacks when required.

     

    <Luis>

    Armed with a sword, shield, and heavy armor, this paladin can punish enemies using sacred energy. He uses defensive Holy and physical skills. His survivability shines more in dangerous situations, making him a suitable tank.

     

    <Jude>

    Jude is a master of illusion magic. He can maximize allies' abilities and incapacitate enemies. With his staff and robe, he uses Mental skills and Cold Element skills. He is a reliable magic damage dealer, supporter, and crowd controller all in one.

     

    <Gonzalez>

    Gonzalez is a physical DPS character who annihilates enemies with his indomitable spirit. Armed with a two-handed sword and heavy armor, he ruthlessly attacks and terrorizes enemies. His fighting spirit burns brighter in extreme situations.

     

    <Vanessa>

    Vanessa is a physical tank who combines the energy of darkness with her combat abilities. Armed with a two-handed weapon and heavy armor, she protects her allies with physical skills and brings eternal pain upon enemies with Shadow skills.

     

    <Fredrick>

    Fredrick is a magician well-versed in Fire and Shadow magic. Armed with a staff and robe, he can inflict both endless pain and instant destructive damage on enemies.

     

    <Rebecca>

    Rebecca is a supportive healer who draws strong vitality from nature and protects her allies. Armed with a staff and robe, she uses Nature skills to heal allies and supports ally attacks using her innate Mental abilities.

     

    <Oscar>

    Oscar supports his allies using intricate Mental skills. Sometimes he engages in dynamic battles by aligning with physical attacks. He uses dual weapons and a bow and wears light armor. His songs come into their own as fierce battles rage on.

     

    <Tasha>

    Tasha is a physical damage dealer famous for haunting her enemies with fatal bleeding attacks.

    She uses dual weapons, a bow, and light armor. She neutralizes enemy defenses with Multistrike and deals massive Critical Damage to bleeding enemies.

     

    <Duku>

    Duku is a dark healer who uses a staff and robe. He deals magic damage to cause his enemies endless pain and saves his allies using forbidden skills in dangerous situations.

     

    <Camille>

    Camille is a DPS-type tank who attacks and defends at the same time thanks to her well-trained body and mind.

    Armed with blunt weapons and light armor, she can unleash massive power instantaneously when she charges Aerodynamic. When she charges Aerodynamic, no one can really withstand her attacks​ 

  • Where do I sign up for a Hive membership?

    You can only sign up for a Hive membership after you open the game and then tap [Join] within the [Hive Login] screen.

     

    Please note that you are not able to sign up for a membership through the Hive homepage.​ 

  • I want to cancel my payment. (Google)

    If you wish to cancel your payment, please submit an inquiry to Customer Support (https://customer.withhive.com/ask) along with the following information filled out:

     

     

    <Required Information>

     

    Market: Google

    Payment account info: Gmail address and Google Order ID

    Payment date:

    Payment amount:

    Account info: Alliance Code/Server

    Request: Payment cancellation

     

    How to Check Alliance Code

    - Open the game → Main screen → Top left corner menu → Invite Alliances → My Alliance Code

     

    How to Check your Google account

    - Go to Google Play Store → Tap the ≡ icon on top left corner → Check your Gmail address below your name

     

    * You must submit your inquiry within 7 days of your purchase and are only eligible if you have not used the purchased item(s).​ 

  • What are [Black Shards] and [Shiny Shards] and how can I get them?

    [Black Shards] and [Shiny Shards] can be obtained in the following ways.

     

    - Fusing Tier 10 dragon + Tier 10 dragon: [Black Shard] x 2

    - Fusing Tier 10 dragon + Shiny tier 10 dragon: [Shiny Shard] x 1

    - Fusing Shiny tier 10 dragon + Shiny tier 10 dragon: [Shiny Shard] x 2

     

    You can use [Black Shards] and [Shiny Shards] to purchase Epic or Legendary dragons at the [Shop → General]. 

  • What is FA market? (Free Agent)
    You can buy and sell the players who are not registered by using the FA market.

    Players that haven't been registered in the following:
    - Both Roster A and B
    - Legend Player Craft Material
    - Team Badge Craft Material 

    Here are the instructions on how to buy and sell players in the FA market:

    Buy
    1. Go to Draft Player
    2. Go to FA Market 
    3. Search the name of player you wish to purchase
    4. Select registered player and then press Draft Player (Registered players are highlighted with gray) 
    5. Go to Mailbox and Receive drafted player.

    Sell
    1. Go to Draft Player
    2. Go to FA Market
    3. Go to Register (Between Draft and Favorites tabs)
    4. Pick and choose a player you wish to register in FA Market
    5. Press Register Player button 
    6. Enter the Transaction Price (You can enter any price from Highest to Lowest)

    Once you register a player in FA market, you must wait until the remaining time to be completed.
    If you register a player in the FA market, all items will be removed when sold.

    ▶If your registered player has not been drafted from another Manager, you can either Re-Register, League Buyout, or Recall.
  • What are Mobius Dungeons?

    Acquire Dimensional and Elune Cores in Adventure and use them to create Mobius Dungeons. Obtain items such as [Lightures, Soul Stones] in addition to Gold and Skill Gems. Each day comes with its own special effects and rewards.

    For more details on Mobius Dungeons, please check the information below.

     

    ▶ Monday: Enhanced Tank Stats, Additional Gold

    ▶ Tuesday: Enhanced DPS Stats, Additional Skill Gems

    ▶ Wednesday: Enhanced Healer Stats, Additional Soul Stones

    ▶ Thursday: Enhanced Support Stats, Additional Rubies

    ▶ Friday: Enhanced Utility Stats, Additional Gold

    ▶ Saturday: Enhanced Disabler Stats, Additional Skill Gems

    ▶ Sunday: Enhanced Cleanser Stats, Additional Soul Stones

     

    ▶ Elune Dungeon: Create an [Elune Dungeon] using 2 [Dimensional Cores] and 1 [Elune Core].

                        Earn Soul Stones from [Elune Dungeons].

    ▶ Elite Dungeon: Create an [Elite Dungeon] using 2 [Dimensional Cores] and 1 [Corrupted Core].

                        Earn Lightures and Soul Stones from [Elite Dungeons]

    ▶ What are Soul Stones?: Earn [Soul Stones] in Mobius Dungeons. Collect enough [Soul Stones] of an Elune to summon it.

    ▶ Sharing Dungeons: Use the [Share Dungeon] feature to share Dungeons you've created with your friends.​ 

  • What are the HEIR OF LIGHT required specs?

    The following shows HEIR OF LIGHT’s minimum and recommended specs.

     

    [Android]

    Minimum spec : Galaxy S4 / OS : Android 4.1 

    Recommended spec : At least Galaxy S5 / OS : At least Android 5.0 

     

    [IOS]

    Minimum spec : iPhone 5 / OS : IOS 7.0 

    Recommended spec : At least iPhone 6 / OS : At least IOS 7.0 

  • How do I revive a party member in raid?
    Tap the dead hero's portrait to instantly revive.
    Gold will be used upon revive. More revive attempts cost more. 
  • Where can I find VIP equipment tickets?

    VIP equipment tickets can be found under [Treasure]. You can view your available tickets by tapping "Weapon/Armor" (160 Karats). 

  • I just got a new device. How do I sync my in-game data?

    As long as you're logging to the same Hive account, you may play on a different device.

    However, if you've been playing on a guest account, you MUST sync to a Hive account first before switching the device.

    Otherwise, you'll lose all of your game progress/data. 

  • What is the Growth Pack?

    The Growth Pack can be purchased only once per account. You'll get 10,000 Gems and a Legendary Hero when you meed the designated condition as you play the game.

     

    Reward Conditions

    - Reach Team Lv. 10: 1,000 Gems

    - Reach Team Lv. 20: 2,000 Gems

    - Reach Team Lv. 30: 3,000 Gems

    - Reach Team Lv. 40: 4,000 Gems

    - Reach Team Lv. 50: Legendary Hero 

  • What is a Roulette?

    The Roulette is a wheel game that you can spin once a day for free. Spinning the wheel gives you the chance to win Gold, Sol, an item from the Devil’s Strongbox or from the Miner’s Strongbox.​

  • Is there a way I can change my guest ID (vid_XXX)?
    A guest ID given automatically (vid_/Facebook/Google+) can be changed once by making it into a Hive account or by going to the Account Settings.
    (Please sign up for a Hive account to protect your game data.)

    * How to change your Hive ID
    Go to the mobile Hive site (m.withhive.com) -> Tap on the Menu Button on the top-left -> Tap on Profile -> Tap on the Account Settings Button next to the profile picture -> Enter the current password -> Enter the new ID, confirm and save.
  • What are the ranking criteria?

    The ranking is determined based on experience points, popularity, and animal scores.

    If two players have the same score, the user who reached it first will be given priority.

     

    Rankings are updated every Monday at 00:00 UTC.​ 

  • The mail to recover my password did not arrive.
    Your email registered with Hive membership may have opted out from receiving emails or could have moved the email to Spam.
    If you haven't opted out from receiving the email or moved it to the Spam, please submit a 1:1 inquiry.​
  • I want to check my purchase history.
    Please read below for details on how you can check your purchase history by store.

     ■ Google Play Store: Google Pay → [Transaction History]

     ■ Apple App Store
      ① Device Settings → Profile at the top
      ② [Media and Purchases] → [View Account] → [Purchase History]
          You can also check it at the Apple Support Center.

    You can check detailed information including the order number when you select each purchase.
  • What is Craft

    To develop the attributes and combat power of characters and weapons, you can use the 【Crafting】 function to produce enhancement materials. 

  • How can I challenge different stages?

    Each league has a trophy point requirement. Once you reach the required trophy points, the [Promotion Match] will be unlocked. Win against your opponent in the [Promotion Match] to advance to the next stage and receive rewards. The rewards vary by stage and can be checked before challenging each stage. If you lose the [Promotion Match], you’ll need to regain enough points to attempt it again, so play the match with a strategy.

     

    You can check your current trophy points and related details by tapping the trophy icon at the top of the main screen.​ 

  • How Do I Check My Nickname?

    You can find the Nickname at [Profile] on the top left of the screen.​ 

  • What Is Instarseed?
    Instarseed is the social networking service within Starnet used by Proxyans. 
    You can browse the daily feeds of other Proxyans on Instarseed.

    Offer gifts to the Proxyans you follow to increase their Affinity. As their Affinity rank rises, the corresponding Proxyan gains even more power.

    Check out Instarseed and engage actively with Proxyans!
  • How do I leave my guild?
    You can leave your guild by following the below steps:

     ■ Community → Guild → Guild Member → Scroll down the list and tap on 'Leave' 

    Please note that you can join a new guild only after a certain period of time has passed since leaving your previous guild.​
  • World Map

    The World Map is a feature that allows you to travel to your desired region, but you can only move to regions that have already been unlocked.

    To unlock the next region, you need to level up your eggs. 

  • How does a Season progress?

    Each Season, Rankings and Rewards are determined based on the number of Flags held.

     

    You can participate in the Season Rankings according to the League you belong to.

     

    [Champion] League - Eligible to participate

    [Elite] League - Eligible to participate

    [Normal] League - Not eligible to participate

     

    Promotion Matches:

    To enter certain higher Leagues, Promotion Matches are held. You need to win 3 out of 5 Promotion Matches within a set period to advance to the higher League.

     

    Once you pass the Promotion Matches, you won't have to repeat them in the same League.

     

    Start of a New Season:

    When a new Season begins, you start with the minimum Flag count of the League you belonged to in the previous Season.

     

    If you didn't participate in any 1vs1 (Main game) Matches during the previous Season, you will be demoted to the [Normal] League.​

  • How can I check the probability info of bags?

    You can check the probability information of bags following these steps.

    - 'SHOP' at the bottom left of the game screen> Click the 'Bag Probability Info' icon at the bottom of the 'SHOP' > press the arrows left/right to check the probability info for bags in each arena. ​ 

  • What are Star Souls?
    When you use Star Souls while summoning Soul Parts through the Soul Sphere, you will be able to raise the grade of a piece of Soul Parts.

    Make sure to tap [Converse] whenever you encounter Star Souls during field battles!
    You can also earn Star Souls from the Mini Game mode.

    Please note that Star Souls will no longer appear if you exceed the number of daily catch attempts.
  • Tell me more about Awakening.
    7★ Epic/Legendary Fighters can be awakened up to 5 times.
    Awakening allows you to [specialize] a stat, making your Fighter stronger.
    In order to awaken your Fighter, you need 6 of 4★ Fighters of the same kind.​
  • I'm experiencing crashes, disconnects, and delays during the game.

    Crashes(disconnection) can have various causes, so it's challenging to provide an immediate answer.

    Although it may be inconvenient, please log in to the game and provide the following information through customer support: 1. Whether you have reinstalled the app 2. The device and OS version you are using 3. Your network environment (Wi-Fi and data usage) 4. Whether you are accessing the game from within Korea or from abroad 5. When the disconnection issue first occurred 6. Whether the same issue occurs when playing on a different device 7. Whether the disconnection occurs only in specific situations (such as dungeons and shop) or everywhere 

    8. The actions you were taking just before the disconnection (for example, casting a specific hero's skill, clicking on a shop, etc.) 

  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • I want to check my purchase history.
    Here's how for each market.

    ■ Google Play Store: Google Pay → [Activity]

    ■ Apple App Store
     1. Device Settings → Profile on top
     2. [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support.

    You can select each purchase to check the detailed info such as the order number.​
  • What are the system requirements?
    Here's a guide on the system requirements of Strikers1945: RE.
     
    [AOS]
    - Minimum Device: Galaxy S6
    - Minimum OS Version: Android 5.1 (API Level 22)

    [iOS]
    - Minimum Device: iPhone 7
    - Minimum OS Version: iOS Version 12.0

    These are the minimum requirements for running the game, and the performance may vary depending on your device's specifications.​
  • How do I sign up for Hive membership?
    If you remember your Hive ID but not your email address, try using the [Find E-mail with Hive ID] feature.
    You can also sign up for a new account through the [Sign Up] button at the top.

    If you already have a Hive ID, you can log in to Hive membership with the registered email address.​
  • I can't update the game from the store.
    Please use the method below to update the app to the latest version.

     ■ Google Play Store
      ① After exiting the game, run [Play Store] → Profile in the upper right corner
      ② [My Apps/Games] or [Manage Apps and Devices]
      ③ [Waiting for Update] or [View Details]

     ■ Apple App Store
      ① After exiting the game, run [App Store]
      ② Profile in the upper right corner
      ③ Pull down the page to refresh​
  • Where can I acquire crew member pieces?
    Crew member pieces can be obtained through Special Challenges and the restaurant. 
     
    When a VIP customer visits the restaurant, you can obtain crew member pieces with a fixed chance by manually selling dishes. 
    Additionally, you can obtain certain member pieces that change periodically in Special Challenge.​
  • Tell me about the Arena Pass.

    Separately from the Summoner Pass, you can receive various rewards through the Arena Pass.

     

    You can get rewards when Battle Points accumulate from completing battles.

    You can get bonus rewards if you've bought the Arena Pass.

     

    Arena Pass resets when the Arena season ends.

    Arena Pass effect also ends. 

  • I want to upgrade my equipment.
    Equipment Upgrade is available at Equipment Level 30. Equipment can be upgraded using Upgrade Stones.

    There are 7 Upgrade stages which go up in the following order: C → B → A → S → R → SR → UR → LR​
  • What is [Dream]?

    You can meet your housemates in a fantasy dream world.

     

    At Daydream, you can earn theme coins through photoshoot stages.

    At Dream Shop, you can purchase Dream Evermore Pieces with the coins you earned.

     

    Feature unlocks after clearing Normal Stage 8-1. 

  • Game causes lag and too much heat.

    You can enjoy a more seamless gameplay experience if you adjust your graphics settings to suit your device.

     

    ◆ Main lobby → Cogwheel icon in the top right corner (Settings) → Default tab​ 

  • What are some details about Equipment?

    1. Equipment Types:

    Weapon, Armor, Cape, Helm, Gloves, and Shoes.

     

    2. Equipment Grades:

    Common → Uncommon → Rare → Epic → Legendary

    * When items are the same level, the item with a higher grade has higher stats.

     

    3. Available Level:

    Required level is displayed on equipment.

     

    4. Available Class:

    Some equipment are class-specific. This information can be found through a character icon on equipment.

     

    5. Equipment Options:

    Identical pieces of equipment may have different types and value of options.

    Accessories have special effects that are not found from other types of equipment.

     

    6. Set Effects:

    Some equipment have Set Effects. Set types and effects are displayed on these items.​ 

  • Why can't I join Hive?

    You may encounter problems joining Hive if:

     

    1. Your ID or email address is already registered

    2. You have over 5 unique Hive IDs that have signed up or logged in from a single device/IP (excluding guest accounts)​​​ 

  • I want to cancel my payment. (Apple)

    If you wish to cancel your payment, please submit an inquiry to Customer Support (https://customer.withhive.com/ask) along with the following information filled out:

     

     

    <Required Information>

     

    Market: App Store

    Payment date:

    Payment amount:

    Account info: Alliance Code/Server

    Request: Payment cancellation

    Purchase receipt: Please attach a screenshot that clearly shows your purchase history in the App Store. (Required)

    (Your purchase receipt must include: product name, date, price, and Order ID.)

     

    How to Check Alliance Code

    - Open the game → Main screen → Top left corner menu → Invite Alliances → My Alliance Code

     

    How to Check App Store purchase history

    1) Mobile: App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All

     

    * You must submit your inquiry within 7 days of your purchase and are only eligible if you have not used the purchased item(s).

    * Although the App Store is responsible for handling payment cancellation, we are responsible for retrieving unused items first.

    * For final purchase cancellation and refund process, please contact the App Store directly for more information.​ 

  • What is [Shiny Tier 10 Dragon] and how can I get it?

    [Shiny Tier 10 Dragon] has a higher chance of getting rarer and more advanced dragons when fused.

    If you fuse two [Shiny Tier 10 Dragons], you can acquire an [Epic] or a [Legendary] dragon.

     

    [Shiny Tier 10 Dragon] can be obtained in the following way.

    - Attendance reward (7 days)

    - Fusing [Tier 9 dragons]: 0.5% rate.

      (If failed to obtain, even after 100 tries: Increases the acquisition chance during [Tier 9 dragon] fusion until you get it.)

    - Shop purchase.

  • Why does the success rate for player boost decreases?
    As your player's boost level and rank increases, the success rate for each boost and rank level will decrease.

    (Player Boost)
    Here are the standard success rates for each boost level:
    [+1]: 100%
    [+2]: 90%
    [+3]: 70%
    [+4]: 50%
    [+5]: 30%
    [+6]: 15%
    [+7]: 9%
    [+8]: 4%
    [+9] 2.5%

    (Player Rank Up)
    Here are the standard success rates for each rank:
    [Rank 1]: 3%
    [Rank 2]: 1.5%

    ▶The success rate % for boosting/ranking up players is applied to all type of players.​
  • Where can I use the Soul Stones I've acquired from Mobius Dungeons?

    Mobius Stones can be used to summon various Elunes.

    The number of required Mobius Stones will differ by rarity.

     

    ▶ Legendary: 100 Soul Stones

    ▶ Epic: 80 Soul Stones

    ▶ Rare: 60 Soul Stones

    ▶ Uncommon: 40 Soul Stones​ 

  • The game won't update.

    Please see below if you are unable to update the game.

     

    ◆ Google Play Market Version Update

     

    1. Run Google Play > Search GAMEVIL > Select the game in question and update

    2. Run Google Play  > Menu > My apps > Select the game in question and update 

     

    ◆ Mobile Network Operator Market Version Update 

     

    1. Apps settings 

    2. Run the market app 

    3. Delete data/cache 

    4. Run the market app again 

    5. Search the game name and update (reinstall)

  • I purchased gold/stamina with Gem but didn't get it.

    Go to bag -> use tab -> use stamina / Gold​

  • Where are 'xx' (Enhance) items used for?

    xx (Enhance) items are not an actual equipment. It's a material used for Reforge/Reroll. 

  • An error has occurred during the update. I can't play the game!

    Please make sure to secure free spaces on your device.

    If the space is insufficient to play, please secure free spaces by deleting/uninstalling.

     

    If the problem still persists with enough spaces, please uninstall and re-install the game. 

  • Can items be restored if I sold them by mistake?

    All paid items in Light will show a confirmation pop-up when being used or sold. 

    Therefore, item restoration is unavailable for items that were sold by mistake. 

  • How do I send messages to other people in town?

    Select another player and select “Send Whisper” button to send a message.​

  • Is there a way I can change my guest ID (vid_XXX)?
    A guest ID given automatically (vid_/Facebook/Google+) can be changed once by making it into a Hive account or by going to the Account Settings.
    (Please sign up for a Hive account to protect your game data.)

    * How to change your Hive ID
    Go to the mobile Hive site (m.withhive.com) -> Tap on the Menu Button on the top-left -> Tap on Profile -> Tap on the Account Settings Button next to the profile picture -> Enter the current password -> Enter the new ID, confirm and save.
  • When will the trade center change again?

    The trade ship brings various items every 6 hours. Additionally, you can summon the trade ship immediately by using Bells. 

  • NEW How do I check my CS Code?
    Follow the steps below to check your CS Code.

     ① Run Summoners War: Rush
     ② Tap [Menu] → [Settings] at the top right corner of the screen
     ③ Check the CS Code under the Summoner Name​
  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • I didn't receive the sign-in reward.

    In Black Beacon, the Sign-In feature is set to automatic. When Seers log in for the first time on that day, a reward list will pop up on the Sign-In page, and the Sign-In will occur automatically. The Sign-In rewards will also be added to your warehouse automatically. If Seers want to check the reward details, please go to the Sign-In page and follow these steps:

     

    Tap on the hexagonal button in the bottom left corner of the game lobby.

    Tap【Sign-In】 button.

    The Sign-In page will display all the rewards for the current month, with a checkmark (✔) indicating the rewards that have been claimed.​ 

  • What is the Daily Shop?

    In the Daily Shop, you can purchase items needed for matches. 

    Items can be bought with gold or by watching ads, and the stock is refreshed daily. There may be free rewards, so don’t forget to check the Daily Shop every day! 

  • I Forgot My Password

    If you forget password of linked account, please ask help to customer support of the market you are using. 

  • I Want To Explore More Storylines.
    The [Main Story] offers engaging episodes of the Architect and Proxyans traveling the Regenerated World.
    Its chapters are unlocked in order as you progress through the Adventure stages.

    The [Archive] allows you to view the past stories.
    You can enjoy a variety of stories, including the Prologue, Adventure Story, and more.

    The [Proxyan Story] features individual stories capturing the daily lives of Proxyans.

    In the [Faction Story], you can discover episodes featuring Proxyans from specific factions. Here, you can enjoy stories that provide a different kind of excitement compared to the Main Story.
  • How can I assign vice guild master and senior guild members?
    You can assign vice guild master and senior guild members through the below steps.

     ■ Community → Guild → Guild Member → Scroll down the list and tap on 'Assign Vice Guild Master', 'Assign Senior Guild Member' 

    You can assign up to 4 vice guild masters, and there's no limit to how many senior guild members you can assign!​
  • Tell me about the Adventure Mode.
    Adventure Mode is a stage-clear style where you follow the stories of Minigame Party friends.

    You can enter the Adventure Mode of specific minigames once you've achieved a certain score in regular games.
    In Adventure Mode, you’ll encounter new obstacles, offering a fresh take on the minigames!

    Make sure to pack your adventure essentials before heading out on your exciting journey.​
  • What is a Tier reward? When does the season end? When can I challenge the next Tier?

    The tier reward system gives you gifts when you complete a given mission.

    Tier updates are done every 24 hours, and you can complete the missions without waiting if you purchase the 'Friends Pass'.

    You can check the remaining season and the next tier update following these steps.


    - 'Battle' at the bottom of the game screen ▶ Click the 'Heart Gauge' icon at the upper right ▶ Check the remaining time until the end of the season / the next tier update.​ 

  • What is the Jewel system?
    Holding a variety of stats, Jewels can be embedded into the sockets of Ultimate Parts. 
    You can earn them from the Shrine of Darkness or Guild Shop.

    Keep in mind that you can only craft Ultimate Parts through super-transmutation once your Alchemy Pot reaches Lv. 8.​
  • I want to check my purchase history.
    Here's how for each market.

    ■ Google Play Store: Google Pay → [Activity]

    ■ Apple App Store
     1. Device Settings → Profile on top
     2. [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support.

    You can select each purchase to check the detailed info such as the order number.​
  • What are Shiny Tier 10 Fighters, and how can I obtain them?
    A Shiny Tier 10 Fighter has a higher chance of getting rarer and more advanced Fighters when fused. 
    You can obtain a Shiny 10 Tier Fighter in the following ways:

     - Fusing Tier 9 Fighters
     - Shop Purchase
     - Check-In (Day 7)​
  • My device heats up excessively during gameplay.

    It's natural for some heat to be generated during gameplay. However, if the heating becomes excessive, you can try the following steps to alleviate it:

    Close other running apps: ▶For Android: 1. access the navigation bar from the device, close all recent apps. 2. Go to Settings > Battery and device care > Optimize now ▶For iOS: 1. Swipe up from the bottom of the screen and pause in the middle. 2. Swipe left or right to find the app you want to close. 3. Swipe up on the app's preview to close it. Lower the game graphics settings: 1. Go to the game's main menu > Profile icon (top left) > Settings. 2. Adjust graphic settings to lower resolution and frame limits for smoother performance.  

    Please adjust the graphics settings according to your device for a better gaming experience. We strive to optimize and provide a comfortable gaming environment for all commanders. 

  • I cannot update the game on Apple(iOS)

    If only the 'Open' icon instead of 'Update' is active, please try the following. 

     

    1. Open the app store after completely exiting the game (including the background)

    2. Touch the 'update' button at the bottom of the app store screen. 

    3. Refresh by pressing & holding the list on the screen while you scroll down, or repeatedly touch the Update button to refresh

    4. Touch the 'update' button when 'Gods Raid' is active on the list

     

    ※ We recommend you try it in a stable LTE/Wi-fi environment   ​ 

  • How do I join a Hive membership?
    If you have an existing Hive ID you use, you can log in with the Hive membership using the registered email.
    If you know the Hive ID but don't remember the email address, please press [Find E-mail with Hive ID].

    You can also create a new account by pressing the [Sign Up] button on top.​
  • Please provide the recommended specifications.
    Here are the recommended specs for The Walking Dead: Match 3 Tales.

    - AOS/iOS Specs: RAM 3GB
    - Android 8.0+ 
    - iOS 13.0+

    These are the minimum requirements for running the game, and performance may vary depending on your device.
  • I did not receive the password email.
    Please check if the email you registered the Hive membership with has blocked the incoming email or filtered the email as spam.
    If the above are all not your case, please send us a ticket through 1:1 inquiry.​
  • What is the difference between leveling up with Crew Cards and using Level-up Point?
    There is a difference in the amount of EXP gained when using the same amount of Gold.

    Using Crew Cards as materials to level up your crew member grants you more EXP than using Level-up Points.​
  • Please tell me about the daily attendance event!

    It is an event that you log in to the game every day in a 7-day cycle and receive rewards for that day.

    The rewards you can obtain are as follows: 【Event Rewards】 Day 1: Star Wand *1 Day 2: Frog Potion *1 Day 3: Starlight Hammer *1 Day 4: Flower & Cork Potion *1 Day 5: Gloves *1 Day 6: Rainbow Potion *1 Day 7: 250 Gold + Infinite Hearts (1h) ※ However, if attendance has stopped or 7-day attendance is completed, it will start again from day 1. ※ You can check this event in [Main Screen > Upper Right Arrow > Calendar Icon]. 

    ※ As a bonus, if you watch an Ad when you first log in, you can receive an additional 20 Gem. 

  • How do I get Sky Stones from Battlefield?

    In Battlefield, you will battle against other Summoners.

    Mine or defeat Summoners to get Unrefined Sky Stones.

     

    Unrefined Sky Stones cannot be taken outside Battlefield.

    You must refine Unrefined Sky Stones at the Refinery whenever you get the chance.

     

    Refined Sky Stones are not lost even when you get defeated, and you can keep them when Battlefield ends. 

  • What happens when I give food to my [Pet]?

    You can level up your pets' Affinity EXP with food!

    You can get better rewards and stats of your outfit with higher Affinity level.

     

    Also, you can get more Affinity EXP if you feed your pets their favorite food. 

  • How do I disable push notifications?

    Baseball Superstars sends you push notifications related to the latest news, events, or rewards.

    If you do not wish to receive push notifications, you may disable them in: 

    Main lobby → Tap the cogwheel button in the top right corner of the screen → Notice → Disable 'All Notifications'​ 

  • How do I enhance equipment?

    You can make your equipment more powerful by enhancing it.

    Please see details below for how to enhance equipment:

     

    [Enhancing Equipment]

     

    Select a piece of equipment you want to enhance → Tap the Enhance tab → Select a material equipment and proceed

     

     

    ■ IMPORTANT

     

    - You need identical pieces of equipment that have the same tier and grade.

    - When you a salvage piece of equipment, you can obtain the Enhance Power of that equipment's grade.

    - Accessories cannot be enhanced.​ 

  • I want to unlink my Google or Facebook account and use Hive instead.

    If you link your account with your Google or Facebook account, you may play the game without a separate login process.

     

    If you wish to unlink your Google or Facebook account and use a Hive account instead, please refer to the steps below:

     

     

    1. If you are playing the game and your account is already linked to your Google or Facebook account, you can create a Hive ID and password in Hive account settings (One-time only).

     

    2. Go to your in-game Settings → Tap Hive button → Tap Account Settings (Gear icon) → Enter an ID to use → Enter password → Tap save at the bottom → Your Hive account is now available and linked to your game

     

    3. Go to your in-game Settings → Tap Hive button → Unlink your account from your Social Network account at the bottom → Log out

    When you log in using your new Hive ID, you will be able to continue playing with your existing data.​ 

  • I got charged an extra dollar.

    This is a temporary authorization to confirm that the payment method you registered with the market is valid upon initial payment.

     

    No actual charge will be made, as this amount will be automatically refunded after a certain period of time.​ 

  • What can I get from fishing in Olympus?

    You can get rare items at a set rate every time you catch a fish in Olympus. 

    Please read on for more details.

     

    When you catch a Guardian Fish in Olympus, you can acquire items like a [Legend] Universal Gem, [Legend] Random Jewel Box, and high-level combine materials at a set rate depending on the difficulty. 

     

    Currently, only the Styx is available right now, but more fishing sites will be available in the future. 

    The rewards will be adjusted accordingly.​ 

  • I'd like to know the probability of dragon appearance when fusing [Tier 10 Dragons].

    The probability of acquiring a dragon while fusing tier 10 dragon is as follows.

     

    Tier 10 dragon + Tier 10 dragon

    - [Rare elite dragon]: 94.2%

    - [Epic elite dragon]: 5.0%

    - [Legendary elite dragon]: 0.8%

     

    Tier 10 dragon + Shiny tier 10 dragon

    - [Rare elite dragon]: 70%

    - [Epic elite dragon]: 26.5%

    - [Legendary elite dragon]: 3.5%

     

    Shiny tier 10 dragon + Shiny tier 10 dragon

    - [Epic elite dragon]: 85%

    - [Legendary elite dragon]: 15%

     

    Dragons with the same rarity have the same chance of acquisition. 

  • Registered my player as material for Legend craft, Team Badge, and etc.
    In order to register your player as a material for Legend craft, your register-able players must be removed from your Rosters.
    Therefore, please substitute the register-able player out from the both Roster A and B.
    Once you register a player as craft material such as Legend player and Team badge, you will be unable to bring it back from the material.
    All equipped items will be deleted, and registered players cannot be returned to your storage.

  • What is the Dimensional Rift?

    In Dimensional Rift, players must battle consecutive waves of enemies within a set number of turns.

    Dimensional Rift can only be played once per day.

    For more details on Dimensional Rift, please check the information below.

     

    ▶ Wave Clear Bonus: Clear a wave and receive 1 of 3 bonuses to use against the next wave.

    ▶ Daily Reward: Earn Gold by clearing specific numbers of waves in Dimensional Rift.

    ▶ Weekly Reward: Rubies are rewarded based on the weekly rank which is determined by total number of points earned in Dimensional Rift.​ 

  • I want to know rate information for paid items.

    Main screen in-game > Tap EVENT icon (gift box) > Tap [Drop Rate Details] in the banner.​

  • I want to change world.

    Each world works as a unique server and you cannot migrate data to different world​

  • How do I know which server I'm using?

    To check your server, go to [Settings] -> [Game Info]. Please check the alphabet next to 'Game Version.'

     

    Each alphabet represents the following country:

    k = Korea

    g = Global

    j = Japan

    t = Taiwan

    s =  Southeast Asia 

  • I left and uninstalled the game. But I want to play again. How do I recover my account?

    If you still have Hive account intact, your game progress should be stored within the account.

    Unfortunately, if you have deleted your Hive account, your game progress will also be deleted and not recovered.

    Deleting Hive account deletes all of your game progress and data saved within, so please think carefully before deleting Hive account. 

  • What are Runes?

    Runes are items that increase the Hero's stats greatly.

    Each Hero can equip up to 4 Runes and special stats will be increased when Runes are equipped.

    Runes consist of 1★ to 6★ and they possess set effects according to their type.

    Set effects will be activated when a set of 2 or 4 Runes are equipped.

    Runes can be Powered-up to increase the Rune properties and sub properties will be granted when the Rune reaches Power Lv. +4/+8/+12.

    When the Rune reaches Power-up Lv. +15 (MAX Level) the Rune's main property will be increased greatly.

    Premium/Heroic/Legendary Runes will possess sub properties according to the grade from the beginning and will gain more sub properties as they're Powered-up. 

  • How do I check the information of the other people in the town?

    Select another player and select “Character View” to see the info.​

  • Account has been restricted message.
    Please note that all accounts are verified according with our terms and services before any block is placed on an account. Cheating is taken seriously so any accounts that have broken the terms and services will never be unblocked.
    The reason/duration of the block will be stated on the block message when starting the game. If you still have questions, tap on the Submit a Question button with the following:

    1. Hive ID/Nickname
    2. Server
    3. Block Reason

    ■ Hive Terms and Services (http://terms.withhive.com/terms/policy/view/M14)
  • Account has been restricted message.
    Please note that all accounts are verified according with our terms and services before any block is placed on an account. Cheating is taken seriously so any accounts that have broken the terms and services will never be unblocked.
    The reason/duration of the block will be stated on the block message when starting the game. If you still have questions, tap on the Submit a Question button with the following:

    1. Hive ID/Nickname
    2. Server
    3. Block Reason

    ■ Hive Terms and Services (http://terms.withhive.com/terms/policy/view/M14)
  • I accidentally used an item, can you restore it?

    Regarding item recovery, the customer service needs to assess the situation based on data to provide an accurate understanding.

    If the item has been used normally, support for recovery may not be possible. 

  • How do I join a Hive membership?
    If you have an existing Hive ID you use, you can log in with the Hive membership using the registered email.
    If you know the Hive ID but don't remember the email address, please press [Find E-mail with Hive ID].

    You can also create a new account by pressing the [Sign Up] button on top.​
  • How to add friends
    To add a Friend, please follow these steps:

    Tap the hexagonal button in the bottom left corner of the game lobby.
    Tap 【Friend】 button.
    On the Friend page, tap 【Add】 on the left side.
    In the Add Friend page, enter a Seer ID in the search bar at the top.
    After entering the UID, tap 【Search】.
    Once the search is complete, a list of matching Seers will be displayed.
    At this point, tap 【Add Friend】 to add friends.​
  • Where can I find information about game modes or controls?

    'You can check the ongoing mode by tapping "Play" button and looking at the top left corner of the screen. 

    Each mode has different rules, so make sure to review them before starting a match!   

  • Can I Use My Account on a Different Device?

    Before you continue the game with your current data on another device, you need to link your account to Google Play or Apple.

     

    Please check with your previous device if your data is correctly linked before you change your device, and log in with your Google Play or Apple account on the new device.​ 

  • How Can I Recruit Proxyans and What Options Are Available?
    You can recruit Proxyans through the [Recruit] menu.

    [Selective Recruit]: Using a Selective Recruit Ticket, you can continuously select [Recruit Again] until you obtain the Proxyan you desire.
    [Pickup Recruit]: During the designated pickup periods, the drop rate for specific Proxyans increases. Additionally, after a set number of attempts, you’re guaranteed to recruit the featured Proxyan.
    [General Recruit]: You can use Starbits and Proxyan Tickets to recruit a variety of Proxyans.
    [FP Recruit]: Use your Friendship Points to recruit various Proxyans.

    Tap the [Rates] button to view detailed drop rates.
  • I want to transfer my original game data to a different server.
    Unfortunately, each server is a different account with its own game data, and therefore new data will be created upon changing the server.

    Additionally, you can change the server by tapping [Profile Picture → 'server name' next to the Summoner Nickname] in the main screen.​
  • Rainbow Egg

    The Rainbow Egg is a feature where you can obtain dragons through Rainbow Egg Points, which increase each time you hatch a regular egg.

    Once the Rainbow Egg Points are fully accumulated, you can hatch a Rainbow Egg once.

    The Rainbow Egg allows you to obtain multiple dragons at once, with a chance to acquire rare dragons. 

  • Tell me how to use the chat.
    When you log in to Minigame Party, you are automatically entered into the channel chat room.

    You can turn notification badges and banners ON/OFF using the following steps:

     ① Run Minigame Party.
     ② Tap [Chat] on the right side of the main screen.
     ③ Go to [Settings] → Toggle the notification badges and banners ON/OFF.​
  • Tell me about the Dream Pad.
    You can look at TinyTAN's achievements here.

    Starting from Seoul, you can slowly complete achievements in other parts of the world.

    You can also get cool badges by completing all achievements!​
  • What is the Constellation system?
    The Constellation system becomes available when you construct the Constellation Bookcase in your Shelter.
    From there, you can use the [Starcall] feature to summon stars and gain a wide range of stats!

    Legendary or higher Giant Stars have a Resonance Effect that influences their adjacent Dwarf Stars.
  • What is a Research Stone?
    Research Stone is a resource that's used for [Research Stone Research] in the Lab, which provides valuable buffs.
    Research Stones can be obtained every time you clear Stages 3, 6, and 9.​
  • I want to check the payment receipt.
    The method to check the payment receipt depending on the service store is as follows:

    - Google Play Store
    1. Go to "Google Pay" and log in.
    >Go to Google pay
    2. Select the desired transaction from the "Transaction History" tab to view "Transaction Details."
    3. Verify the "Transaction ID" at the bottom.
    The Transaction ID is a 17-digit number including GPA.

    - Apple App Store
    1. Navigate to the Apple "Purchase History" page and log in.
    >Go to Apple Purchase History
    2. Select the desired transaction to view the "Receipt.
    3. Verify the "Order ID.
    The Order ID is a combination of 10 characters, including letters and numbers, with an M.
    If the Order ID is shown as "Processing," please check again later.​

     

  • I didn't get my purchased item. (for iOS)

    Please re-login and check again when you didn't receive your purchased item, and contact us through Customer Service with the information below if you still haven't received your item after re-login.

     

     ■ [Request for Purchase Cancellation] - example for iOS

     1. In-game nickname and ID:

     2. Purchased Item: 

     3. Amount of payment:

     4. Time and date of purchase: 

     5. Request: Payment of goods or cancellation of payment, etc.

     6. Reason for a refund:

     7. Screenshots of detailed Apple receipts with document number

     

     ■ How to check Purchase History:

     1. iPhone Settings > [user's name] 

      > Media & Purchases

     2. Media & Purchases > View Account

     3. Purchase History 

     4. Total Billed > Detailed Order 

     

     ■ How to see your purchase history 

     ▶(https://support.apple.com/en-us/HT204088)

     

     Responses surrounding the cancellation of purchase will be processed after we receive the inquiry including the required information above, and for the case of Appstore, the user must carry on the cancellation directly through Appstore Customer Services.​ 

  • I did not receive the password email.
    Your email registered with Hive membership may have opted out from receiving emails or could have moved the email to Spam.
    If you haven't opted out from receiving the email or moved it to the Spam, please submit a 1:1 inquiry. ​
  • I want to check my purchase history.
    Here's how for each market.

    ■ Google Play Store: Google Pay → [Activity] 

    ■ Apple App Store
     1. Device Settings → Profile on top
     2. [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support. 

    You can select each purchase to check the detailed info such as the order number.
  • Can I continue playing on another device? Tell me about account sync.
    Account sync ensures that your game data is safely stored and enables you to continue playing on another device.

    You can select between Hive membership, Google, Facebook, and Apple, or you can choose to sync to all of them.

    Guest data will be deleted if you reinstall the game or reset your device. Protect your data with account sync!
    We recommend that you sync at least 1 account.​
  • Please tell me about the "Pond's Special Test" event!

    The "Pond's Special Test" event is a competitive event among witches who have cleared all stages.

    When you clear all stages, the event begins, and you can earn trophies by playing random stages when entering a stage. The event continues from the addition of a new stage until the next new stage is added. When the event ends, you can obtain rewards according to your rank! The number of trophies you can earn depends on the number of retries: Cleared a random stage without retries: Earn 100 trophies. Cleared a random stage after 1 retry: Earn 50 trophies. Cleared a random stage after 2 or more retries: Earn 30 trophies. The rewards you can obtain are as follows: 1st place reward: 30 Gem, 5 Potion Packages, Infinite Hearts for 120 minutes. 2nd place reward: 10 Gem, 3 Potion Packages, Infinite Hearts for 60 minutes. 3rd place reward: 2000 gold, 2 Potion Packages, Infinite Hearts for 30 minutes. 4th to 10th place reward: 1000 gold, 1 Potion Package. 11th to 20th place reward: 300 gold, 2 Star Wands. 21st to 50th place reward: 100 gold, 1 Star Wand. ※ "Pond's Special Test" event is an ongoing event at all time. ※ If a new stage is added during the event, the event will end immediately, and rewards will be given to witches according to their ranking. ※ When the event ends, the number of trophies you have will be reset to 0. ※ You can check the event rankings in the "Pond's Special Test" icon on the left side of the game's main screen. ※ When retrying, you will continue challenging the stage you played before retrying. ※ After clearing a stage through retries, the number of retries will not be applied to the next stage. 

    ※ Hearts, gold, and Gem in the rewards are applied immediately, while other items are given through the mailbox. 

  • I've automatically joined a guild.

    You've joined a demo guild where you can test out guild functions before you join an actual guild.

    You can [Create Guild] or [Join Guild] from the demo guild. 

  • How can I reset my account?

    You can reset your account through the following steps:

     

    ① Log into Wannabe Challenge

    ② Settings → System → Reset Game

    ③ Enter Authentication Code → Confirm

     

    ★ You cannot restore your previous data once you reset your account. Please reset only when you must. 

  • Up to how many Trainer decks can be created?

    You can create up to 8 decks for hitters and 6 decks for pitchers. 

  • What are Expeditions?

    After you clear a certain area of each Normal Dungeon, you'll be able to dispatch your characters there to earn Gold, EXP, and materials. Please refer to the following details for more information.

     

    * Details

     

    - You may use Gems to instantly complete Expeditions. When you cancel an ongoing Expedition, you will be unable to collect any rewards.

    - Difficulty: Beginner → Intermediate → Hard → Expert → Heroic

    - Areas under Expedition cannot be accessible for dungeon play.

    - Characters in an Expedition cannot enter dungeons or Raids until it ends.

  • I registered with an email I don't use and now I can't find my Hive password. What do I do?

    We can help you recover your password by changing your registered email. Before that, we must confirm some information before we can help you.

    In order to recover your password, please answer the questions below and resubmit your ticket through Customer Support.

    We will then be able to assist you as soon as possible.

     

    <Required Information>

    1) Hive ID: 

    2) E-mail address: 

    3) Game title: 

    4) Game info: 

    - Character nickname, owned currency, level, server, etc.

    5) Account registration information: 

    - Date of birth, contact info, country, etc.

    6) Purchase history: 

    - First and last purchase history 

    7) Smartphone information: 

    8) Your Top 3 requested e-mail changes

     

    * If your new email address is already registered with Hive under a different account, it cannot be used as your new email address.

     

    Customer Service will contact you after changing your registered email.

     

    Now you're ready to recover your password. Please refer to [How do I change my Hive password?] in the FAQ.​ 

  • My payment keeps failing.

    Unfortunately, we are unable to look into the details of failed payments, as payments are processed through the market you use such as the App Store or Google Play Store.

     

    We recommend that you please refer to the appropriate steps below when this happens:

     

    1. Error occurred in market account settings → Contact the market

    2. Error occurred during payment to mobile network provider → Contact the mobile network provider

     

    * Please also make sure that you haven't exceeded your credit limit.

    For more information on credit limit, please contact your credit card provider or mobile network provider.​​ 

  • What is Theme Aquarium? (Fishing Event disappeared!)

    Theme Aquarium is new content that was rolled out with the 5.5.4 update. It was designed to improve upon existing content.

     

    Every week, a new fish will be selected, excluding specific events. 

    You will be rewarded once you catch the specified fish.​ 

  • What is the probability of the dragon appearance and tame in the [Search]?

    The probabilities in the [Search] are as follows.

     

    - [Tier 1 dragon] Appearance: 0.71%, Taming: 75% x 2

    - [Tier 2 dragon] Appearance: 1.18%, Taming: 73% x 2

    - [Tier 3 dragon] Appearance: 4.70%, Taming: 70% x 2

    - [Tier 4 dragon] Appearance: 7.99%, Taming: 60% x 2

    - [Tier 5 dragon] Appearance: 14.10%, Taming: 48% x 2

    - [Tier 6 dragon] Appearance: 15.51%, Taming: 38% x 2

    - [Tier 7 dragon] Appearance: 15.51%, Taming: 33% x 2

    - [Tier 8 dragon] Appearance: 15.04%, Taming: 28% x 2

    - [Tier 9 dragon] Appearance: 11.28%, Taming: 24% x 2

    - [Tier 10 dragon] Appearance: 7.99%, Taming: 20% x 2

     

    - [Rare elite dragon] Appearance: 5.10%, Taming: 14% x 2

    - [Epic elite dragon] Appearance: 0.75%, Taming: 14% x 2

    - [Legendary elite dragon] Appearance: 0.15%, Taming: 14% x 2

     

    Dragons with the same rarity have the same chance of appearance.

  • Why my player's stat has been reduced?
    The reason why the stats have been reduced is that you have placed your player in the wrong position.
    Therefore, once you change your player to a correct position, the original stat will appear in the game.

    Here are the instructions on how to change your player back to correct position.
    1. Go to Management
    2. Go to Roster (A) or (B)
    3. Select a player which has a reduced OVR stat.
    4. Check if the player is [SP, RP or CP]
    5. Substitute them into correct position

    You can also use Auto Lineup button which helps you automatically place your best player on each position.​
  • What are Boss Battles?

    In Boss Battles, players must be masterful in devising strategies in order to take down powerful bosses.

    For more details on Boss Battles, please check the information below.

     

    ▶ Phases: Bosses will change their attack patterns based on what phase they are on.

                    Determine a boss's attack pattern and devise a counterattack.

    ▶ Difficulty: Bosses will change their attack patterns based on difficulty.

                    Use the Compendium to analyze a boss's attack pattern and devise a counterattack.

    ▶ Rewards: Once you've successfully defeated a boss, you'll earn speicla exclusive Boss Equipments.​ 

  • What are realms?

    The realms, [Harmion] and [Aslan] are the two factions within the server.

    ※ You may only choose your realm once, so please choose wisely.

  • I've downloaded the update, but it won't apply to the game properly.

    We sincerely apologize for the inconvenience. Please submit an inquiry to Customer Support. The following should be included in your inquiry.

     

    < Required Information>

    1) Is the issue persisting after deleting and reinstalling the app?

    2) What is the name of the device model and OS version you are using?

    3) Please attach a screenshot of the occurring issue.

    *This is required to check on the issue.

    4) Please give a detailed explanation of the issue so that we can contact the right department and resolve the problem as efficiently as possible.

  • My game is crashing and getting network error. What do I do?
    For crashing and/or network issue, our first recommendation is to follow below steps.

    -Force close the app
    -Clear the cache
    -Power down your phone and turn back on
    -Do not run any apps in the background
    -Re-open the app
     
    Please try on stable WiFi connection.  
  • Info of the character that I previously used is gone. Where can I find it?

    Please send your character's info (name/level/class) to our Customer Service.  

     

    [Settings] -> [Game Info] -> [Hive] -> [Customer Service] 

  • Items in the Inbox have disappeared!

    Incoming messages will be available for up to 7 days. After 7 days, any unclaimed items will disappear.

    These unclaimed items after 7 days cannot be recovered, so make sure to claim your items in a timely manner! 

  • What are the featured game modes?
    Campaign – Complete chapters with 15 stages each and 3 difficulty levels per stage.

    Boss Raid – Battle against challenging bosses in parties of up to 6
    VS Modes – VS AI (practice against computers), Custom Match (custom games to play with friends), Death Match (head-to-head against other players), Guild Match (fight against other guilds) 
    Rifts – A random battle with 3 rounds of monsters. You can invite a friend to join your match and beat it as many times as you want in a 15-minute window. 
  • Failed/Missing Purchases
    If you encounter any purchases that haven't gone through, please provide the following:

    Google PlayStore/iTunes AppStore.
    1. Google Wallet email address or a screenshot of the iTunes purchase history
    2. Google Order Checkout Number for the transaction
    3. Hive ID/Nickname
    4. Server
    5. Purchase date and item/package name
    6. items credited or refunded?

    [How to find order details]
    1. Google PlayStore
    - Google Wallet site: www.google.com/wallet -> Login
    - Check for Email tied to that account and the Order Checkout Numbers

    2. Appstore
    - iTunes install : www.apple.com/kr/itunes -> start and login
    - Account information -> Screenshot purchase history
  • Failed/Missing Purchases
    If you encounter any purchases that haven't gone through, please provide the following:

    Google PlayStore/iTunes AppStore.
    1. Google Wallet email address or a screenshot of the iTunes purchase history
    2. Google Order Checkout Number for the transaction
    3. Hive ID/Nickname
    4. Server
    5. Purchase date and item/package name
    6. items credited or refunded?

    [How to find order details]
    1. Google PlayStore
    - Google Wallet site: www.google.com/wallet -> Login
    - Check for Email tied to that account and the Order Checkout Numbers

    2. Appstore
    - iTunes install : www.apple.com/kr/itunes -> start and login
    - Account information -> Screenshot purchase history
  • NEW I can't update the game from the store.
    Please use the method below to update the app to the latest version.

     ■ Google Play Store
      ① After exiting the game, run [Play Store] → Profile in the upper right corner
      ② [My Apps/Games] or [Manage Apps and Devices]
      ③ [Waiting for Update] or [View Details]

     ■ Apple App Store
      ① After exiting the game, run [App Store]
      ② Profile in the upper right corner
      ③ Pull down the page to refresh
  • I did not receive the password email.
    Your email registered with Hive membership may have opted out from receiving emails or could have moved the email to Spam.
    If you haven't opted out from receiving the email or moved it to the Spam, please submit a 1:1 inquiry. ​
  • How can I use Event Coupons?

    You can register and use the coupons at the Event Coupon Exchange.

     

    Please note that coupons that have already been used cannot be registered, and items received through coupons cannot be refunded or exchanged. 

  • How to delete friends

    To delete a Friend, please follow these steps:

     

    Tap the hexagonal button in the bottom left corner of the game lobby.

    Tap【Friend】 button.

    On the Friend page, Tap【Friends】 button on the left side.

    The page will display the list of all your friends.

    Tap on the friend’s avatar you wish to delete, and options for 【View, Edit, and Delete】 will appear.

    Tap 【Delete】to remove from your friend list.​ 

  • Do characters have different stats?

    All characters share the same stats. New characters can be unlocked by increasing your trophy score. Once you unlock a character, you can select it to represent you in matches.   

  • How Do I Delete My Account?

    Follow steps below to delete your account.

     

    ■ How to delete account

    1. Login Kitty and Witch

    2. Go to [Menu] on the top right side of the screen

    3. Scroll down and touch [Delete Account]

     

    Please note when you delete the account, all game data including account information will be deleted and cannot be restored.​ 

  • What Are Proxyan Links?
    When you recruit a specific combination of Proxyans together, their Proxyan Link activates, granting buffs to all Proxyans.

    As Link levels increase, their Buffs strengthen. Unlocking more Links grants additional buffs, empowering your Proxyans even further.​
  • I cannot see the Monthly Check-in rewards for the 25th day and after.
    From 25th day and after until the next month, you will be credited with [Legendary Summoning Piece x 3] upon check-in every day.
    Please keep in mind that they are 'Summoning Pieces', not scrolls!
  • Tell me about the Combo Pass.
    In all games except Adventure Mode, you can accumulate combo points by stacking combos!
    As you accumulate combo points, you'll unlock stages in the Combo Pass and earn various rewards.​
  • Tell me about the TinyTAN Festival.
    Clear TinyTAN Festival stages and get Cheering Stars!
    Cheering Stars are used to make stage equipment.

    Make sure to clear stages to make an amazing stage for TinyTAN!​
  • How do I change my password?
    Here's how to change your Hive membership password.

     1. Start Idle Strikers 1945
     2. [Menu] at the bottom left corner of the screen → [Settings]
     3. [View Hive Profile]
     4. [Hive Account Settings] → Enter Password
     5. [Password] → Enter verification number
     6. Enter the current/new Password and save.

    Update your password regularly to keep your account secure!​
  • I want to check my paid Blackstone Crystals inventory status.

    You can check your paid Blackstone Crystals by tapping on the Blackstone Crystal located at the top right corner of the game lobby.

     

    ※Please note that the quantity of Blackstone Crystals displayed upon tapping is separated into free and paid.​ 

  • I would like to cancel the payment product. (Apple)

    Based on refund policies, cancellation and refund of payment may not be processed if 7 days have passed from the payment date.

    Also, cancellation and refund may not be possible which fits with the below condition even within 7 days.​

     

    ※ Cases where your payment cannot be canceled

    1. Unused products that have passed 7 days since the payment date

    2. Products already used within 7 days of payment date

    3. Product or an additional item that starts to be used immediately after charging

    4. Products with additional benefits, etc 

     

    Please check the above cancellation conditions, and for further inquiries, please fill out the required information below and submit it to the customer center.

     

    ​■ Required Information

     

    1. Nickname :

    2. Payment product :

    3. Payment amount :

    4. Payment date :

    5. Document number :

    6. Acceptance of product recovery : "I agree." or "I do not agree"

    (If you do not agree, we cannot cancel the payment)

    ※ We can process your inquiry more accurately If you attach a screenshot of the purchase details page showing the document number.

     

    ※ How to check the Document number (Appstore)

    1. Access Purchase History (link: https://support.apple.com/en-us/HT204088)​ 

  • Why can't I link my guest account?
    If the account you want to link already has data from another game, linking is restricted to protect that data.

    You can choose to link through Hive Membership, Google, Google Play, or Apple.
    If your Hive Membership account already has data from another game, we recommend creating a new account on the login screen and linking it.

    Guest account data will be lost if you reinstall the game or reset the device.
    Protect your valuable data by linking your account!​
  • How do I change my password?
    Here's how to change your Hive membership password.

    1. Run Ace Fishing: Crew
    2. [Menu] → [Settings] → [Hive]
    3. Select [Hive Account Settings] and enter your password
    4. Choose [Password] and enter the verification code.
    5. Enter your current password and select [Change Password]

    Update your password regularly to keep your account secure!​
  • How do I use Guild Coins?

    Guild Coins obtained from guild content can be used at the Guild Shop run by NPC Gurf.

    Select [Guild Shop] from the guild lobby.

     

    You can purchase various items, including Monster pieces, rides, gathering tools, outfits, and more. 

  • How do I find Trainers with skills I need among ones not in possession?

    You may be able to find skill information of Trainers you do not have at [Trainers] → [Index] → [Index] tab. 

  • How do I add friends?

    You can add other players as friends by following the steps below: 

     

    Go to Social on the top right corner of the screen → Go to Friends List → Tap Add Friend to enter a player's name you wish to add as friends 

    When you tap "Add", an invitation will be sent to that player. Once that player accepts your invitation, he/she will be added to your Friends List.​ 

  • How do I change my Hive password?

    You can change your Hive password by following the steps below.

     

    [How to Change Your Password If You Have Verified Your Email]

     

    1) Open Cartoon Wars

    2) Tap the gear icon at the top right side of the lobby screen → Tap [Game Info] → Tap Hive

    3) Tap on [Password Modification] at the bottom

    4) Check and enter the OTP verification code sent to your registered email

    5) Enter your old password once and new password twice, then tap [Save]

     

    [How to Change Your Password If You Have Not Verified Your Email]

     

    1) Open Cartoon Wars

    2) Tap the gear icon at the top right side of the lobby screen → Tap [Game Info] → Tap Hive

    3) Tap on [Password Modification] at the bottom

    4) Enter your old password once and new password twice, then tap [Save]

     

     

    * Your password must include uppercase or lowercase English characters, numbers, and special characters. It also must be longer than 8 letters.

     

    * We recommend that you follow the "email verification" process in order to protect your account and privacy.​ 

  • Where can I view my purchase history?

    Please refer to the steps below to view your purchase history for each market:

     

    [Google Play Store]

    1) Mobile: Go to Google Play Store → Tap the ≡ icon on the top left corner → Account → Purchase History

    2) PC: Go to Google Payment Center (https://payments.google.com/) → Log in using the account you've made a purchase with → View Purchases → Click the relevant transaction

     

    [App Store]

    1) Mobile: Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All​ 

  • What are [Contribution Points] and [Contribution Coins]? How can I earn them?
    You can earn [Contribution Points] by playing a special content after you join a Legion.
    You and your Legion's [Contribution Points] will add up for a Season.
    You can obtain additional rewards according to the Legion's [Contribution Points] for the season.
    Your [Contribution Points] will not disappear even if you leave your Legion.

    You can earn [Contribution Points] from the following: 
    - Daily Reward: 25 Points
    - (Dragon Fusion) Obtaining a Rare Dragon: 3 Points
    - (Dragon Fusion) Obtaining an Epic Dragon: 8 Points
    - (Dragon Fusion) Obtaining a Legendary Dragon: 15 Points
    - Proceeding Daily Boss: 4 Points (8 times max daily)
    - Proceeding Legendary Boss: 12 Points (4 times max daily)
    - Proceeding Journey: 16 Points (3 times max daily)
    - Legion Boss, Legion War will be Updated.

    You can obtain the same amount of [Contribution Coins] when you earn [Contribution Points.]
  • What are Heir Battles?

    Heir Battles are where you can battle other players.

    Earn Honor Points based on your wins/losses. Honor Points are used to calculate your rank, and this rank will determine the Rubies and Gold you'll earn in the end.

     

    Medals obtained from Heir Battles can be used in the Heir Battle Shop to purchase items.​ 

  • There was an error in the update.

    We apologize for the inconvenience. Please submit the following information in an inquiry to Customer Support.

     

    < Required Information >

    1) Is the issue persisting after deleting and reinstalling the app?

    2) What is the name of the device model and OS version you are using?

    3) Please attach a screenshot of the occurring issue.

    *This is required to check on the issue.

    4) Please give a detailed explanation of the issue so that we can contact the right department and resolve the problem as efficiently as possible. 

  • I want to switch devices. How do I transfer my data?
    Transferring data is as simple as signing into your Hive account on your new device. 
    As long as you have a Hive account, you’re good to go. Please make sure to create one! ​​
  • What's a Master Level? How can I use a Master Skill?

    1. What's a Master Level?

    - Master Level is an 'account level' that affects all characters within the account.

    - If you obtain EXP using the max-leveled character, Master Level's EXP will accrue.

    - You can increase Master Level using the accrued EXP. If the maximum level increases (during an update), you can level up the character to its new max. 

    Master Level will increase when you reach the new max level."

     

    - Any of the characters that has reached the max-level can be used to increase the Master Level.

     

    - Master Point will increase as the Master Level increase.. (Level 1 = 1 Point)

    You can earn passive skills (that are exclusively for Master Level) using Master Points.

     

    2. What's a Master Skill?

    - You can earn 1 skill point whenever Master Level increases. 

    - When you reach the max level for the first time, you'll immediately earn Master Level 1 and a skill point.

    - You can use skill points to learn a [Master Skill].

    - You can view/learn [Master Skills] under "Skills" screen. 

    - You can use Gold to reset your skills.

    - There are a total of 10 Master Skills. Skills learned will be applied to all characters within your account. 

  • I've accidentally sold my items.

    If you or the 3rd person have accidentally sold items, we may be able recover 4-star (purple) or higher grade items, limited to 2 times a year per account. 

     

    <Recovery Policy>

    1. Request: Please contact CS within 7 days of deletion.

    2. Condition: Only if you or the 3rd person have accidentally sold items

    3. Recovery: 2 times a year per account

    4. Follow the steps above through our CS Rep. Within 30 days after the request, we'll recover the same grade item as the one you or the 3rd person has accidentally sold. (Additional stats/effects of a recovered item may vary.)

     

    ※ If the request is made past 7 days after the incident, we will not be able to recover the item.

    ※ Recovery process may take up to 30 days.

    ※ We will not be able to recover any items used for enhancing or other purposes. 

  • How do I use Auto-battle?

    Auto-battle is available for usage once you have completed a stage at least once. ​

  • NEW I didn't receive my coupon rewards.
    If you fail to receive rewards after redeeming a coupon code, please refer to below.

     ① "Invalid coupon code. Please check again"
      → You may have entered the code incorrectly or confused numbers with letters. If the coupon code contains the letters O or I, or the numbers 0 or 1, try switching them.

     ② "Failed to retrieve user information. If the problem persists, please contact customer service."
      → Guest accounts cannot use coupons. Please sign up for or log in to Hive to use the coupon.

     ③ "You've entered a Promo Code for another game. Please contact Customer Support if the problem persists." 
      → The entered coupon code does not give items for Summoners War: Rush.
      This error message is displayed when you enter a coupon code for a different game.

     ④ "Failed to use the coupon. If the problem continues, please contact customer service."
      → There may be a network issue. Please relog in and try again.

    If you follow the steps above and still can't use the coupon, please send a 1:1 inquiry with the coupon code.​
  • How do I delete my account?
    To delete your account, go to [Profile] on the top left corner of the main screen → [User Information] → tap [Delete Account].
    If you just want to reset your account, use the [Reset Data] button. This will delete all of your game data and make it impossible to recover it.

    If you wish to delete your Hive membership account, please follow the steps below.
    Please note that deleting your Hive membership will result in the loss of access to other games linked to the account, and any deleted data cannot be recovered.

     ① Run Gods & Demons
     ② Tap [Profile] in the upper left corner  → [User Information]
     ③ Tap [Hive] → Hive Account Settings
     ④ Enter Password then tap [Delete Account]​
  • What is "SWANK"?

    "SWANK" refers to the list of assets you own. It can be set as your character's background and provides rewards based on its level. 

    Rewards vary depending on the level of the "SWANK" you own, and you can collect auto-income rewards by tapping "Collect" in the SWANK menu. 

    The maximum auto-income duration is 6 hours, so don’t forget to log in often to claim your rewards! 

    Unlock new SWANK assets as your trophy score increases to earn more rewards.   

  • How Do I Link My Account?

    You can link tour account at [Menu] > [Settings] > [Account Link]. 

  • How Can I Grow My Proxyans Stronger?
    You can upgrade Proxyans in several ways through the [Proxyan] menu.

    [Level Up]: Use Ascension Master Keys, Tactical Manuals, and Credits to level up your Proxyans.
    [Skill]: Unlock Proxyan skills with Skill Cores based on the Proxyan's level.
    [Promotion]: Use other Proxyans as materials to promote a Proxyan to a higher grade.
    [Gear]: Equip Gear to boost stats like ATK and HP. 
  • I didn't get any monsters after clearing a Secret Dungeon and receiving the rewards.
    The Secret Dungeon rewards that are credited through the Inbox are not monsters, but 'Monster Summoning Pieces'.

    You can check the collected Monster Pieces from the [Summonhenge], and can summon the monster through gathering a certain amount of pieces based on the monster grade.​
  • I can't see the costume I selected on the gameplay screen.
    Costumes have two modes: functionality and decoration!

    You can toggle between character functionality/decoration modes via [Character] → [Costume].
    You can also toggle the costume visibility during gameplay via [Normal Game] → [Select] Game → [ON/OFF Button] under a character.

    Enjoy minigames in style with your unique character look!​
  • I lost my game data while using the Guest account.

    The game data of a Guest account is saved in the device you use, and it may be lost after you log out in certain circumstances as follows: 


    ■ Cases When the Guest Account May be Lost

    1. If the factory reset is done on the mobile device that holds the Guest account

    (Or, if device data has been reset during an OS update or software update, etc)

    2. If the data or cache is deleted in 'app information'

    (Or, if game data or cache is deleted through the usage of cleaning apps, etc)

    3. If the mobile device is changed or the game app is deleted

    4. If the mobile device is lost

     

    We recommend linking your Guest account with at least one account via the [Menu] ▶ [Settings] ▶ [Account].​ 

  • Tell me about TinyTAN X Minigames.
    TinyTAN has prepared various minigames for chefs who need a little break from cooking.

    When you progress through stages, you can obtain items that let you play minigames like bingo, lucky wheel, and puzzles.

    You can get lots of rewards like Hearts, Gems, and Booster Items by playing minigames, so don't miss out!​
  • I did not receive the password email.
    Your email registered with Hive membership may have opted out from receiving emails or could have moved the email to Spam.
    If you haven't opted out from receiving the email or moved it to the Spam, please submit a 1:1 inquiry. 
  • How can an account be recovered if it is suspended due to abuse of store refunds?

    If your account is suspended due to store refunds, you will need to repurchase the refunded items in order to log in again.

    After processing the refund, a popup screen will appear before accessing the game, allowing you to proceed with the re-purchase.​ 

  • I would like to check my Payment History (Google)

    To check your Play Store payment history,

    you can use your Google account or check through Google Wallet.

     

    * [Google Wallet] → Review your payment history.​ 

  • I want to cancel a purchase.
    Payment cancelation is available after withdrawing the product if the product is within 7 days of purchase and has not been used.
    Payment cancelation is unavailable for the cases below.

    ■ Cases where payment cancelation is unavailable
     - If you have used the provided item
     - If you have purchased a product that has an immediate effect

    Payment cancelation can be submitted to the 1:1 inquiry.
    Please make sure to send the inquiry using the same account that made the purchase!​
  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • How do I level up the guild request office?

    Work together with other guild members and complete daily requests to raise your request office level.

    You'll get higher rank requests and get even more rewards as the request office level increases. 

  • Is it possible to develop a My Player further even after the process is complete?

    Unfortunately, a player that has completed My Player cannot be developed further. 

  • How do I change my Leader character?

    If you wish to change your Leader character, tap the Inventory icon in the bottom left corner of the game screen, select a character, and then tap [Set Leader]. 

  • I lost my Hive password. What do I do?

    If you have lost your Hive password, please follow the steps outlined below.

     

    1) Open Cartoon Wars 3 → Tap [Hive Login] → Tap [Forgot Password?]

    → Enter [registered ID] and [registered email address] to reset password.

     

    2) If the information matches, a verification code will be sent to the registered email address in order to reset your password.

     

    3) After you enter your verification code, an email containing a temporary password will be sent to your registered email.

     

    4) Check the temporary password email → Log in with the temporary password → Change your password after you successfully log in.​ 

  • I want to prevent unwanted purchases. (Google)

    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

     

    [How to Set Google Play Payment Password]

    Tap the ≡ icon on the top left corner → Settings → Require authentication for purchases → Select "For all purchases through Google Play on this device" and set your password

     

    * This feature is only available on Google Play.

    Please refer to each mobile network provider's website for their own configurations.​ 

  • What is a [Secret Market]?

    [Secret Market] is available starting Player level 150.

    The list of items available for purchase will reset every day.

    If you're lucky, Epic or Legend Grade Dragons may appear! 

  • Please explain Synergy System

    The Synergy System is the bonus buff for player's stats and player boost & training. 

     

    [Synergy Color]

    While having the same synergy color for your player, manager, and coach will give you a bonus stat for your player.

    There are 4 types in total (Blue, Green, Yellow, and Red), and are given at random when acquiring the first card. 

    If the correlation types match each other, the Player will gain additional synergy buffs.

     

    The Synergy Color can be found:

    1. Top right corner for Manager/Coach

    2. Bottom right corner for Players

     

    For example: If your Manager (+1 CMD, +1 FLD) has 'Blue synergy color’, all of your Players that have 'Blue synergy color’ will receive the bonus stat (+1 CMD, +1 FLD)

     

    [Synergy Team] 

    Appointing a manager and coaches corresponding with your team will be given a bonus buff for player boost and training.

     

    For example: If your team is the New York Mets, appointing the New York Mets manager (Rank 1) will give you boost bonus +1% and coach (Rank 1) will give you perfect training results +1%

     

    You can find more details regarding Synergy Color Effect via a link below:

    https://forum.gamevil.com/showthread.php?442807-Notice-Developer-s-Note-2019-Version-Update

     

  • What are an Elune's stats?

    Every Elune has the following 16 stats: 

     

    ▶ HP: An Elune will fall if this hits 0

    ▶ ATK: Increases damage (both MAG and PHYS)

    ▶ DEF: Decreases PHYS damage taken

    ▶ M. DEF: Decreases MAGIC damage taken

    ▶ ATK SPD: Determines when your next turn is after your current turn ends.

    ▶ ACC: Increases chance of a successful attack

    ▶ EVA: Increases chance of dodging an attack

    ▶ CRT: Chance of an attack hit as a critical hit

    ▶ CRT PWR: Increases damage when an attack hits as a critical hit

    ▶ CRT RES: Decreases chance of getting attacked as a critical hit

    ▶ Healing Power: Increases healing amount

    ▶ PHYS RES: Increases chance of ignoring PHYS-attribute status effects

    ▶ Spell RES: Increases chance of ignoring Spell-attribute status effects

    ▶ Curse RES: Increases chance of ignoring Curse-attribute status effects

    ▶ Nature RES:  Increases chance of ignoring Nature-attribute status effects

    ▶ Weaken RES:  Increases chance of ignoring Weaken-attribute status effects​ 

  • The game keeps disconnecting. (Settings for low specs)

    ​

    Settings for low specs: Run the game > Main menu > Settings > You can make adjustments including graphics quality here

  • I’m receiving Xingcode error message, What do I do?
    Please try Turning Off any rooting applications on your device, and try again. You can turn off the apps from Settings - Applications on the device.
    Please be advised that below macros/apps are producing the xingcode error. Please remove the programs.
    Hero/Hiro Macro, Frep, RepetiTouch, The Toucher, Auto Touch, SMacro, Auto Clicke
    Please refer to our forum post as below.http://m.gamevilusa.com/forums/showthread.php?192404-Troubleshooting-XIGNCODE3

    If you are not using rooted device but receiving the message, please contact Customer Support.
       
  • Does the enhance rate become (+) when inherited?

    'Inherit' will  transfer the rates (won't increase).

    You can inherit using either Gold (current drops -3) or Karats (current transfers 100%).

    If you inherit +9 weapon to +9 weapon using Karats, the new rate will remain as +9 and not +18.  

  • NEW How do I change my password?
    Please follow these steps to change your Hive account password:
     
     ① Open Summoners War: Rush.
     ② Go to the dropdown menu in the top right corner → [Settings] → [Account] tab → tap your Profile (portrait). 
     ③ [Hive Account Settings] → Enter your password. 
     ④ [Password] → Enter a verification code. 
     ⑤ Enter your current and new passwords, then tap [Save]. 
     
    We recommend changing your password regularly to help keep your account secure.
  • I want to know my CS CODE.
    You can find your CS CODE by following these steps:

     ① Run Gods & Demons
     ② Tap [Profile] in the upper left corner  → [Account] 
     ③ Check CS CODE​
  • How to earn Mutual Aid points

    In Black Beacon, Seers can earn 【Mutual Aid Points】 through 【Friend】 system by following these steps:

     

    Tap the hexagonal menu button in the bottom left corner of the game lobby.

    Tap【Friend】 button.

    Tap【Friends】button.

    Tap the icon next to your friend's supporting character, or tap the 【Claim/Return Mutual Aid Points】 button in the bottom right corner of the page.​ 

  • What are Victory Boxes?

    Victory Box points are earned based on the number of stars (Star Points) you collect in league matches:  

    - 1 Star: Loss  

    - 2 Stars: Small victory (score difference less than 30%)  

    - 3 Stars: Big victory (score difference greater than 30%)  

     

    Victory Boxes contain various rewards, and the higher your league score, the better the rewards. You can earn up to 8 Victory Boxes per day, and the count resets daily at 00:00 UTC​ 

  • My Guest Account is Reset

    In the case of a Guest account, there is a high possibility of data loss due to device trouble or change.

    Please note that it is not possible to restore game data of Guest account.

     

    We strongly recommend you link your account for safer data protection and gameplay.​ 

  • How Can I Cancel Promotion?
    You can only cancel the promotion for Proxyans of UR grade or higher while already having identical Proxyans of UR grade or higher (SSR1 grade or higher for Creator/Destroyer Proxyans).

    Use Starbits to reset a Proxyan’s grade to its natural one. During the reset process, you will receive all identical Proxyans required for Promotion, and SR Proxyan Tickets as replacements for the rest of the material Proxyans.

    In addition, any resources and Gear used in the upgrade process will be returned.
  • How can I summon a Light or Dark attribute monster?
    Usually, you can summon a Light or Dark monster through using [Light & Dark Scroll or Light & Dark Summoning Pieces].

    Aside from that, you can also summon a certain Light / Dark monster through Legendary All-Attribute Scroll or other special scrolls, or through 'Secret Dungeons'.​
  • What are Seeds?
    When you obtain duplicate MAX-level characters, costumes, or food gear, you will earn Minigame Seeds based on their rarity.

    You can exchange these seeds and Gold Medals in the [Medal Shop] → [Seed Conversion] to get characters, costumes, or food gear you already own for the respective minigame.​
  • Tell me about the World Chefs Challenge.
    This content offers you a chance to show the judges your cooking skills.
    It consists of 15 stages, and each challenge takes place in different cities.

    TinyTAN is rooting for your challenge!​
  • How can I delete my account?
    You can use the [Delete Account] feature found in the game settings.
    If you decide to delete your account, all game data linked to the account will be deleted and cannot be restored, so make sure to use these features carefully.

    If you wish to withdraw from your Hive membership account, please follow the steps below. However, please be aware that once your account is deleted, you will no longer be able to access other games associated with the same Hive account, and the deleted data cannot be recovered.

     1. Start Idle Strikers 1945
     2. [Menu] at the bottom left corner of the screen → [Settings]
     3. [View Hive Profile]
     4. [Hive Account Settings] → Enter Password
     5. [Delete Account] → Enter the Password and request to withdraw the account.​
  • Game Restriction Criteria

    "Light of the Stars" enforces a healthy gaming environment by imposing limitations on users who violate the terms of service and operational policies.

     

    If your game access has been restricted due to policy violations, it may be challenging to provide further assistance.

     

    For detailed information, please refer to the "Light of the Stars" terms of service.

     

    Terms of Service Link:​ 

  • I would like to check my Purchase History (Apple)

    ​To check your Apple App Store purchase history, please follow the steps below:

     

    1. Open iTunes and select the Account tab at the top.

    2. Choose View My Account.

    3. Enter your Apple ID and password.

    4. In your account information, select Purchase History, then click See All.​ 

  • I can't update the game from the store.
    You can update to the latest version from the following places.

    ■ Google Play Store
     1. Close the game and open the [Play Store] → Profile on the top right
     2. Go to [Manage apps & device]
     3. Check [Updates available] or [See details]

    ■ Apple App Store
     1. Close the game and open the [App Store]
     2. Profile on the top right
     3. Pull the page to the bottom to refresh the page​
  • I have a Hive ID. Do I still have to sign up for Hive membership?
    If you already have a Hive ID, you can log in to Hive membership with the registered email address.
    Try using the [Find Hive ID with email] button on the login page if you forgot your email address.
    You can also sign up for a new account.

    If you're still playing as a guest, please sync your account to protect your valuable data.
    Your data will be kept safe even if you change your device.​
  • Tell me about fishing.

    Go to the fishing spot marked with a fish-shaped icon on the map.

    Bait is required to go fishing which can be purchased from the Fishing Shop near fishing spots or the General Shop in villages.

     

    You can catch different types of fish based on the continent and the bait used. 

  • How do I know if player skills are active in a game?

    You can view player skill information from a pop-up that appears when you pause the game.

    However, please note that some skills may not be shown.​ 

  • How do I claim milestone rewards?

    You can complete milestones and claim rewards by fulfilling their requirements.

    To claim rewards, tap the trophy icon in the bottom right corner of the game screen, go to "Milestone" and tap on the milestone rewards you completed.​ 

  • How do I change my Hive email?

    You can change your Hive email by following the steps below. 

     

    [How to Change Your Email If You Have Verified Your Email]

     

    1) Open Cartoon Wars

    2) Tap the gear icon at the top right side of the lobby screen → Tap [Game Info] → Tap Hive

    3) Tap the gear icon on the right side of your profile → Enter password and tap [Next] 

    4) Tap the [Modify] button on the right side of your email address 

    5) Enter the verification code sent to your current email 

    6) Enter a new email address and then the verification code sent to your new email to complete the process 

     

    [How to Change Your Email If You Have Not Verified Your Email]

     

    1) Open Cartoon Wars

    2) Tap the gear icon at the top right side of the lobby screen → Tap [Game Info] → Tap Hive

    3) Tap the gear icon on the right side of your profile → Enter password and tap [Next] 

    4) Tap the [Modify] button on the right side of your email address 

    5) Enter a new email address 

     

    * Your password must include uppercase or lowercase English characters, numbers, and special characters. It also must be longer than 8 letters.

     

    * We recommend that you follow the ""email verification"" process in order to protect your account and privacy.​ 

  • The price of the item is different from the actual charge.

    Paid items in Monster Warlord are sold according to App Store and Google Play policies.

     

    As they are foreign market services, the actual price is charged based on the dollar or each country's currency.

     

    Please understand that prices may be different as currencies are affected by exchange rate, and final prices are charged according to the exchange rate at the time of purchase.

     

    For more information, please contact the market, financial service, or mobile network provider you are using.​ 

  • What are [Honor Coins] and how can I get them?

    [Honor Coins] can be obtained through League Matches and League Rankings.

    You can spend your Honor Coins at [Shop] → [Normal] → [Honor Shop]. 

  • How do you craft Legend Card?

    In order to create a legend card, you must possess all of the materials listed below:

     

    1. Trophies (Required trophies change depend on the legend card you choose)

    2. Legend Player Contract (You can get this item from the shop [Shop > Item Tab])

    3. Players listed for craft material

     

    Once you have acquired all of the required materials, you will be able to craft the legend card.

       

     

  • What kind of Missions are there?

    In Elune, there are Daily Missions, Weekly Missions, and Recurring Missions.

    For more details on Missions, please check the information below.

     

    ▶ Daily Missions: Missions that can be done every day.

    ▶ Weekly Missions: Missions that can be done every week.

    ▶ Recurring Missions: Missions that can be done repeatedly without limit

    ▶ Go: Tap the [Go] button to instantly head to where the mission can be completed.​ 

  • How many characters can I create in total?

    You can create 1 character per class, for a total of 4.

  • I want to know rate information for paid items.

    Please see below to find out paid item rate information.

     

    Main screen in-game > Tap the Event icon (gift box) > Tap [See item rates].

  • An error occurred during an update and won't proceed.
    Please check your device's data/storage capacity for sufficient space. If insufficient, you may try deleting other unused apps or data.
    If the same error occurs even with sufficient capacity, please try reinstalling the game.
  • I can't find the avatar that I acquired as a clear reward.

    Avatars acquired as a clear reward expire in 3 days. Avatar will be automatically deleted from your inventory after 72 hours. 

  • How do I switch heroes?

    In the town, tap on the Gear button, then the Account. 

    On option to switch accounts will be available in the menu.In the town, select the Gear button, then the Account. 

    On option to switch accounts will be available in the menu.  

  • NEW How do I delete my account?
    You can delete your account using the Delete Account feature in-game.
    Please note that this action will permanently delete all accounts from the server, which is irreversible.

    If you wish to delete your Hive account, please follow the steps below.
    Once deleted, you may not be able to play any games you accessed with the same Hive account. Please keep in mind that deleted data cannot be restored.

     ① Open Summoners War: Rush.
     ② Go to the dropdown menu in the top right corner → [Settings] → [Account] tab → tap your Profile (portrait)
     ③ [Hive Account Settings] → Enter your password. 
     ④ [Delete Account] → Enter your current password and then tap [Request to delete account]
  • I didn't receive my coupon rewards.
    If you fail to receive rewards after redeeming a coupon code, please refer to below.

     ① "Invalid coupon code. Please check again."
      → You may have entered the code incorrectly or confused numbers with letters. If the coupon code contains the letters O or I, or the numbers 0 or 1, try switching them.

     ② "Failed to retrieve user information. If the problem persists, please contact customer service."
      → Guest accounts cannot use coupons. Please sign up for or log in to Hive to use the coupon.

     ③ "You have entered a coupon code for another game. If the problem continues, please contact Customer Support."
      → This message indicates that the coupon code is not valid for Gods & Demons.
      It is caused by entering a coupon issued for a different game.

     ④ "Failed to use the coupon. If the problem continues, please contact customer service."
      → There may be a network issue. Please relog in and try again.

    If you follow the steps above and still can't use the coupon, please submit a 1:1 inquiry with the coupon code.
  • How to set up your supporting character

    To set up your supporting character, go to the game lobby and tap on your name in the top left corner to access your profile page. On the right side, you'll see the 【Support】section. Tap it to choose your supporting character.

     

    You can earn up to 350 Mutual Aid points daily through support. The points will be automatically distributed at 5 AM the next day.

    You will earn 70 points for supporting a friend and earn 50 points for supporting a stranger.​ 

  • What is Burning Time?

    The red effect above the "Play" button indicates "Burning Time." When Burning Time is active, your rewards for winning matches are doubled.  

    Burning Time activates automatically when the Burning Time gauge fills up as you win matches. Rewards earned during Burning Time are further increased if you use multiple gloves for the match. Since Burning Time is only active for a limited time, make sure to play as many matches as possible while it's on! ​ 

  • I want to change/un-link linked account

    We are sorry to inform you that un-link the account or changing of the linked account is not supported.

     

    Additionally, if you have trouble with your linked account, please contact to the customer support of the store you are using.

     

    ■ Google Play Store customer support

    - https://support.google.com/googleplay​

  • How Do I Dismiss Proxyans?
    Dismiss (Terra) 
    You can dismiss R-grade or natural SR Proxyans here.
    After dismissing them, you will receive Terra Points, which can be used in the Terra Shop.

    Dismiss (Echo) 
    After reaching LR5 for a Proxyan, you can use this feature to dismiss identical Proxyans.
    After dismissing them, you will receive Proxyan Echoes that can be used for rerolling Plugin Chipsets of that Proxyan. 

    Since not all Proxyans can be deployed in battle, sometimes it's necessary to part ways. 
  • How can I acquire Light Attribute Ifrit?
    You can purchase Light Ifrit Summoning Pieces through a very special shop called 'Ancient Magic Shop' with Ancient Coins.
    Upon collecting a total of 100 summoning pieces, you can summon a Light Ifrit.

    Please also keep in mind that you can acquire Ancient Coins through events.​
  • I've lost my account.
    Minigame Party supports multiple platform accounts.
    To help recover your account, please provide the following details in an 1:1 inquiry, and we will assist you as soon as possible.

    1. Nickname:
    2. Account linkage status (Hive/Google/Google Play Games/Apple/Apple Game Center):
    3. (If you made any in-app purchases) Google Account (Gmail) or the package name if purchased from app stores:​
  • I can't see my cooking upgrade history from a stage.
    Upgrades you made on certain restaurants are applied only at those restaurants.
    Please keep in mind that these upgrades do not apply to other restaurants or cities.​
  • I want to check my purchase history.
    Here's how for each market.

    ■ Google Play Store: Google Pay → [Activity]

    ■ Apple App Store
     1. Device Settings → Profile on top
     2. [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support.

    You can select each purchase to check the detailed info such as the order number.​
  • How to Check and Copy Your Nickname and UID

    You can check your nickname and UID by tapping on the profile image at the top left corner of the game's main screen.

     

    You can easily copy your UID by using the 'Copy ' button on this screen.​ 

  • How can I prevent making payment by mistake or by someone else

    When an unwanted payment is made by mistake or by someone else,

    and if the purchased item has already been used, cancellation of the payment is not possible.

     

    To prevent such situations in advance, please make sure to set up the in-app purchase password on your mobile device.

     

       [Setting In-app Purchase Password for Android Device]

        1. Open the Play Store app.

        2. Tap the profile icon at the top right

        3. Tap [Settings] > [Authentication] > [Require authentication for purchases]

        4. Choose a setting

        5. Enter your Google account password and confirm.

     

       [Setting In-app Purchase Password for iOS Device]

        1. Go to Settings

        2. Tap your name

        3. Tap Media & Purchases

        4. Tap Password Settings, then choose the setting you want.

     

    If you have set a password and still experience unauthorized payments, please contact the customer service of the respective app store.​ 

  • How can I delete my account?
    To delete your account, you can use the [Delete Account] feature in the in-game settings.
    However, if you simply want to reset your account, you can use the [Data Reset] feature, which will permanently delete all game data. The deleted data cannot be recovered.

    If you wish to withdraw from your Hive membership account, please follow the steps below. 
    However, please be aware that once your account is deleted, you will no longer be able to access other games associated with the same Hive account, and the deleted data cannot be recovered.

    1. Run Ace Fishing: Crew
    2. [Menu] → [Settings] → [Hive]
    3. [Hive Account Settings]
    4. Enter your password, then select [Withdraw Membership]​​
  • Tell me about gathering.

    Harvest gloves are required to gather on the field.

    They can be purchased from the Fishing Shop near fishing spots or the General Shop in villages.

    They are destroyed when all durability is used up.

     

    You can get different types of materials based on the continent and type of gloves used. 

  • How come Training Success Rate is not 100% even if I have more STM than the required number?

    Training success rate drops if your player's STM is 40% or lower, regardless of how much STM is used. 

  • I want to report an account that used offensive language in the official forum.

    If harassment or abuse is confirmed to have taken place in our game, we will take immediate action according to our Operation Policy.

     

    However, we may need more information to get a grasp on the exact situation.

    Please fill out the required information below and submit your inquiry.

    We will then be able to assist you as soon as possible.

     

    <Required Information>

     

    - Nickname of reported account:

    - Relevant screenshots:

     

    [Submit Your Inquiry to Customer Support]

     

    ① https://customer.withhive.com/ask

    ② Click "Contact us" on the bottom of the FAQ page

     

     

    Please note that we are constantly monitoring the use of offensive language in our official forum and taking appropriate actions according to our policy.

    Apart from your reports, we will strive to provide players a better community.​ 

  • How do I recover my lost game data from a guest account?

    We are able to perform a one-time recovery for your lost guest account by linking it to a new Hive account if the information you provide matches the information in our database.

     

    Please create a Hive ID and game account from the device you played your guest account on, fill out the required information below, and submit an inquiry.

     

     

    <Required Information>

     

    1) Agree to one-time link to Hive account (Y/N):

    2) Guest account game info: 

    (This should include nickname, class, currencies, login date, etc.)

    3) Game info created on the new Hive ID: 

    (This should include nickname, class, currencies, login date, etc.)

    4) Other information: 

    * If you are unable to use the device you played your guest account on, please fill out the following information as well:

    5) Device info:

    (Device model you used previously/phone number) 

    6) Payment info: 

    (Please attach a payment receipt for the market you are using)

     

    * Please fill out the required information in detail. We will then be able to resolve your issue as soon as possible.​ 

  • My monster has disappeared because I didn't revert it at the time of its first appearance. Can I recover it?

    [Monster Reversion] can be performed by spending Jewels when a pop-up for that monster appears.

     

    Please note that you will not be able to revert the monster as your own if you choose not to revert with Jewels.​ 

  • How do you get [Seal Coins]?
    [Seal Coins] can be acquired from the [Broken Seal].
    More Seal Coins are available when you defeat enemies of higher levels.

    Seal Coins can be used by going to [Shop] → [Special].
  • What are Explorations?

    The higher your Account Level, the more Exploration areas will become available, from which you can earn Gold/Rubies/Battle Potion Materials.

    For more details on Explorations, please check the information below.

     

    ▶ Exploration Time: Explorations take time to complete. The higher the Grade (★) of the Elune on the Exploration, the less time it will take to complete.

    ▶ Complete Now: Use Rubies to complete an Exploration instantly. The longer it takes to finish an Exploration, the more Rubies will be needed to complete it.

    ▶ Exploration Cost: Explorations require a set amount of Gold.

    ▶ Co-op: Select a Friend to do a Co-op Exploration to receive bonus rewards once the Exploration is complete.​ 

  • Where can I find my CS code (Player ID)?

    Run game > Cogwheel icon (Settings) to the top right > Account tab

  • App won't run after downloading the updates.
    Please try the following procedures:
     
     a. Delete both Play Store's and Archeage's cache and data.
     b. Settings > Connect PC > Remove SD mount
       Reinstall the app.
       Once the app is installed, insert the SD card.
     c. If the app is saved in the SD, go to Settings > Apps > Select the problematic app > Transfer to internal storage 
     d. Settings > Apps > Delete Play Store Update
       Reinstall the app.
  • Can I recover my deleted Kritika account?

    Unfortunately, we are unable to restore your game history once you have terminated your Hive account.

     

  • NEW [PC] An error occurred while downloading the game.
    please refer to the steps below.

     ■ Resolution Method
      - Connect to a stable network
      - Terminate other programs running in the background
      - Secure free disk space over 5GB

    Please submit a 1:1 inquiry if the issue hasn't been fixed.
  • I can't update the game from the store.
    Please use the method below to update the app to the latest version.

      ■ Google Play Store
      ① After exiting the game, run [Play Store] → Profile in the upper right corner
      ② [My Apps/Games] or [Manage Apps and Devices]
      ③ [Waiting for Update] or [View Details]

     ■ Apple App Store
      ① After exiting the game, run [App Store]
      ② Profile in the upper right corner
      ③ Pull down the page to refresh
  • How to change my name
    In the game lobby, tap on your character name in the top left corner to enter the profile page. At the end of the nickname field, on the right side, there is a 【Change Name】 icon. Tap it to change your name.

    *Changing your name requires one rename card. Each account has 2 chances to rename.​
  • Why did a Promotion Match suddenly appear?

    When you reach the score required for a Promotion Match, it will trigger automatically. 

    You need to win this match to progress and continue earning trophy points, so make sure to give it your all!  

  • What Are Plugins?
    [Plugins] can only be equipped on Proxyans that have a natural grade of SR or higher.

    Proxyans with Exclusive Plugins gain their own Blossom Skills and EX Passive Skills. 
    Upgrading these Plugins boosts your Proxyans’ power significantly.
  • The game suddenly crashed.
    It may be due to an issue within the device or a temporary network instability.

    Please try securing enough device storage by deleting unnecessary apps, and then accessing the game in a place with smooth network connection.​
  • I want to change my Medal Quest.
    You can change your Medal Quest difficulty or switch to another quest of the same difficulty via [Quest] → [Medal Quest] → [Change Quest].
    You can select only the games you want, so enjoy completing quests tailored to you!​
  • How are Hearts used?
    Hearts are used to enter stages, and one Heart is deducted upon failing the mission.
    Hearts refill over time, and you can request Hearts from club members or friends.

    If you use the Unlimited Hearts item, Hearts won't be deducted for a certain period.
  • I didn't get my event rewards.
    Please review the notice on the Event page. Make sure to check the event details, participation method, and the requirements for mission completion.

    Occasionally, the reward may not be delivered due to network issues. We recommend you to try closing and restarting the game.
    If you still haven't received the reward after following these steps, please log in to the account that didn't receive the reward. Take a screenshot of the event screen and contact our Customer Support through a 1:1 inquiry.
  • How to check terms and conditions of Light of the Stars

    You can check the terms and conditions of Light of the Stars through the following steps:

     

    Game Main Screen -> Profile image at the top left corner -> Tap on the Terms and conditions button at the bottom right. 

  • My Account information has disappeared whil using the Guest Account

    The Guest account's game information is stored on the mobile device you are using.

    Logging out or taking actions like clearing data/cache for the game can result in the loss of game data for the following reasons:

     

       [In cases where using the existing guest account is not possible]

        1. If the mobile device where the Guest account was created undergoes a Factory Reset.

       (Or if there is an OS update or software update that results in the initialization of device data.)

        2. If data/cache is deleted from the app information.

       (Or if game data/cache is deleted due to the use of cleaning apps or similar actions.)

        3. If you change your mobile device or uninstall the game.

        4. If you lose the mobile device you were using.

     

        ※  Unfortunately, in cases where game data is lost due to the reasons mentioned above, and you cannot log in with the existing guest account, recovery is not possible. We appreciate your understanding.​ 

  • I want to check my purchase history.
    Here's how for each market.

    ■ Google Play Store: Google Pay → [Activity]

    You can select each purchase to check the detailed info such as the order number.​
  • Tell me about mining.

    A pickaxe is required to mine on the field.

    It can be purchased from the Fishing Shop near fishing spots or the General Shop in villages.

    It is destroyed when all durability is used up.

     

    You can get different types of materials based on the continent and type of pickaxe used. 

  • Is there a special effect for creating a Custom Pitch?

    Creating a Custom Pitch allows you to design a unique pitch by adjusting its effects, flight, and speed.

    In addition, using a Custom Pitch increases all stats by 200%.​ 

  • I want to report an account that used illegal programs.

    If you suspect that someone is using illegal programs, please fill out the required information below and submit your inquiry. We will then investigate the issue and take appropriate action.

     

     

    [Required Information]

     

    1) Account info suspected of illegal program use:

    2) Mode illegal programs were possibly used on: 

    3) Screenshot describing the use of illegal program (Please attach a file):

     

     

    [Submit Your Inquiry to Customer Support]

    https://customer.withhive.com/ask

     

    Please note that we are constantly monitoring the game through our internal system in order to detect illegal programs. We will be sure to do our best to provide players with a better game environment.​ 

  • How do I link to Hive while playing as a guest?

    You may link your guest account data with an existing Hive ID by accessing the settings menu (gear icon) at the top right corner of the main screen and using the account switch feature.

     

    If there is existing data on the Hive account you wish to link with, you may be asked to choose between the old data and new one.

    Please make sure to carefully review level, premium resources, and items in the data before you proceed.​ 

  • I want to report an account that used offensive language.

    If harassment or abuse is confirmed to have taken place in our game, we will investigate this matter with relevant departments and take immediate action according to our Operation Policy.

     

    If you wish to report someone engaging in abusive behavior or sexual harassment, please fill out the required information below and submit your inquiry, along with screenshots describing details surrounding this issue.

     

    <Required Information>

     

    1) Server:

    2) Info for account that you wish to report (Nickname, level, etc.):

    3) Screenshots containing the use of offensive language (Please attach files):

     

    We will be sure to do our best to provide players with a better game environment.

     

    Thank you.​ 

  • What is the [Broken Seal]?
    The [Broken Seal] will appear starting Player Lv. 250.
    You won't know when and how the dragon's broken seal will appear.

    The appeared broken seal won't be closed until the enemy is defeated.
    The broken seal will be closed when the enemy is defeated and will appear again after 12-50 hours.
  • How do you change Team and reset Season?

    [Change Team]

    You can change your team to a different team by using Team Break Ticket. [Shop > Item Tab]

    Season will be reset upon usage, so we highly recommend you to change your team after you finish the entire season.

     

    Here are the instructions on how to change the team:

    1. Go to Shop

    2. Tap the Item Tab

    3. Purchase Team Break Ticket (300 Diamonds)

    4. Go to Inventory

    5. Use the Team Break Ticket 

    6. Select the Team you wish to change

    7. Press 'OK' button to confirm

     

    [Season Reset]

    You can reset your season by tapping 'Reset Season' button located in the Live Season screen.

    Please be noted that you will not be able to create a brand new season after 24 hours, so please read the warning message very carefully before you reset the season.

     

    Here are the instructions on how to reset the season:

    1. Go to Play Mode

    2. Go to 2020 Live Season

    3. Press the Reset Season button (You find this from top right side of the screen)

     

  • What can you do at a Workshop?

    In the Workshop, you can use the materials gathered from Explorations to create Battle Potions. These Battle Potions can also be enhanced here.

    For more details on Explorations, please check the information below.

     

    ▶ Acquiring Recipes: Recipes will become available to you as your [Account Level] increases.

                           Recipes can be purchased with Gold.

    ▶ Enhancing Battle Potions: Spend Gold to enhance Battle Potions. Enhancing Battle Potions takes a certain amount of time to complete.

    ▶ Complete Now: Use Rubies to finish crafting/enhancing a Battle Potion instantly.​ 

  • When can I switch skills?

    Some skills are unlocked based on your Main Story.

    Tap the [Equip] button in the Skills tab to equip a different skill.

  • An error occurred during an update and won't proceed.

    Please check your device's data/storage capacity for sufficient space. If insufficient, you may try deleting other unused apps or data.

    If the same error occurs even with sufficient capacity, please try reinstalling the game.

     

  • NEW [PC] The game shut down.
    You can refer to the following steps to resolve the issue.

     ■ Resolution Method
      - Restart the PC
      - Update the Windows
      - Connect to a stable network
      - Terminate other programs running in the background
      - Scan for viruses using an antivirus program

    If an error code has occurred, please refer to the FAQ for the corresponding error code.
  • How to Contact 1:1 Customer Service

    If you encounter any issues while playing Black Beacon and wish to contact the 1:1 customer service center, please follow these steps:

     

    1. Tap the hexagonal menu button in the bottom left corner of the game lobby.

    2. Tap【Settings】→ Tap【Account】 → Tap 【Customer Support】button. 

    3. The system will automatically take you to the main page for contacting customer service.

    4. Select the type of inquiry you wish to submit.

    5. You can view customer service responses directly within the game.

     

    We hope this reply helps you. Thank you!

     

    Sincerely,

    The Black Beacon Operations Team​ 

  • Why isn’t my score increasing even after playing league matches?

    You must win your Promotion Match to move up to the next league. 

    If your score has plateaued, it’s likely because you need to win your Promotion Match.   

  • What Combat Content Is Available?
    A variety of combat content is available:

    [Data Tower]: Advance floors by defeating all enemies within a time limit to earn rewards.
    [Supply Search]: A PvE mode where you can collect essential items to upgrade Proxyans.
    [Core Analysis]: Unlock different buffs for each Core by completing its stages.

    Beyond these, dive into the [Special Ops] menu for Boss Challenge, World Raid, Custom Raid, Dominion, and Memorial. 

    Boost your Proxyans even further and test your limits!
  • An error code display about being unable to access appears and the game will not start.
    Please check the error codes below and refer to the troubleshooting steps, and try resolving the issue.
    (*The game may not run smoothly in case you are not on a mobile environment or accessing through abnormal routes.)

    [Code 100]
     The game may not start if you are running the app through a PC Emulator, so please try installing and accessing the game on a smartphone or a tablet device.

    [Code 101]
     As you may not be able to play the game if you are using a rooting program, please close all other programs aside from the game and try again.

    [Code 102]
     As you may not be able to play the game if you are using a hacking program, please close or delete all irrelevant programs and try again.

    [Code 103]
     The game may not start if you are using a cheating tool, so please delete them first and restart the game.

    [Code 104]
     The game may not start if you are using an APK file, so please download the game newly through an official app market (Google Play Store / Apple App Store / etc.) and try starting the app again.

    [Code 105, 108]
     As the gaming environment has changed, please close all unnecessary programs and start again.

    [Code 106]
     The game may not be accessible due to damaged game server data, so please re-download the app from an app market and try again.

    [Code 107, 109]
     A program that may negatively affect the game has been detected, so please first close all programs other than the game and then restart.
  • Tell me about Duel Match.
    Duel Match is PvP content where you compete against random opponents in real-time.

    Any player who has completed at least 3 Sprout Ladders can participate. You'll be matched with players of similar skill levels.
    One of the available minigames will automatically be selected for the match.

    In each minigame, you can choose characters, food, and duel items to use in the competition, so enjoy battling for the best score!​
  • Tell me about Booster Items.
    These are items that will help you complete various missions and dishes.

    Note that you have to choose the items on the stage start screen for the effect to work.

     - [Faster Cooking] Greatly reduces the cooking time.
     - [Perfect Burn-proof] The dish will not burn.
     - [Double Income] Doubles your earned Gold when selling dishes.
     - [Instant Serving] Automatically serves the dishes.
     - [Easier Combo] Combos become easier to stack.
     - [More Time] Extends the business hours by 30 sec.
     - [More Customers] 3 more customers will appear in the restaurant.
     - [Second Chance] Continue the game once more even if you fail.
     - [Egg Tart] Increases the patience of 1 customer.
     - [Kore Time] Increases the patience of all customers temporarily.
     - [TinyTAN Time] Increases the patience of all customers within the stage.
  • I can't update the game from the market.
    You can update to the latest version from the following places.

    ■ Google Play Store
     1. Close the game and open the [Play Store] → Profile on the top right
     2. Go to [Manage apps & device]
     3. Check [Updates available] or [See details]

    ■ Apple App Store
     1. Close the game and open the [App Store]
     2. Profile on the top right
     3. Pull the page to the bottom to refresh the page​
  • Account security methods provided by the linked platform

    To protect your valuable account, please utilize the account security features provided by each linked platform.

     

    - Google Account:

    1. Settings > Google > Manage your Google Account > Security

    2. In 'Security', you can check recommended actions through features like 'Security Checkup' and 'Recent Security Activity', and regularly review login devices and location information.

     

    - Apple Account:

    1. Settings > Your Name(APPLE ID) > Sign-in & Security > Sign in with Apple

    2. In 'Sign in with Apple', you can review the apps linked to your account.

     

    ※ Please protect your valuable account by regularly changing your password.

    ※ Keep your device's software up to date at all times.

    ※ We cannot assist with damages caused by account sharing and transactions.

     

    *This FAQ is based on the situation as of March 21, 2024, and the content may change due to platform updates.​ 

  • Can I Link my Guest account to other accounts? (iOS)
    You can Link your Guest account to your [Facebook] or [Apple] Account by
    [☰] button at the bottom left of the game screen > [Settings] > [Account] > [Link Account]​

    ​ 

  • I can't update the game from the market.
    You can update to the latest version from the following places.

    ■ Google Play Store
     1. Close the game and open the [Play Store] → Profile on the top right
     2. Go to [Manage apps & device]
     3. Check [Updates available] or [See details]

    ■ Apple App Store
     1. Close the game and open the [App Store]
     2. Profile on the top right
     3. Pull the page to the bottom to refresh the page​
  • Can I check the rankings?

    Select [Rankings] from the menu to visit the Hall of Fame.

    You can check your glorious records! 

  • What is Deck Power by position?

    Deck Power by position shows your deck's overall strength.

    The higher the Deck Power is, the better the chance of earning a higher player Tier.​ 

  • What are [star seals] and how can I get them?

    [Star seals] can be used at the [star seal shop] which is a special shop.

    You can purchase shiny shards, soul stones, seal coins, etc.

     

    Star seals are available as [dragon pass] and [battle pass] reward or from converting mystic dragons. 

  • How do I create a Guild?

    Anyone can create a Guild in Chromatic Souls easily.

    Please follow the steps below to create one:

     

    [How to Create a Guild]

     

    1. Swipe the main screen to the left to go to the Guild screen

    2. Tap "Create Guild", name your Guild, set your policies, select your Guild Crest, then tap the Create button

     

    * Requirements for Creating a Guild

     

    - Have cleared "The Chamber"

    - Not in a Guild

    - Haven't created a Guild within in the last 3 days

    - Have 200,000 Gold​ 

  • How do I reactivate my inactive account?

    If you do not use Hive for a certain period of time (1 year) due to various reasons such as not logging in to the game or your Hive account, etc., your account will become inactive.

     

    We may help recover your inactive account once you submit an inquiry with the following pieces of information:

     

    <Required Information>

     

    1) Hive ID

    2) Email address

    3) Game name

    4) Game information

    - Character nickname, currencies owned, level, server, etc.

    5) Account registration info

    - Date of birth, contact info, country, etc.

    6) Purchase history

    - First and last purchase history 

    7) Device info

    8) Agree to log in to your account (O/X)

    9) Agree to Hive Terms of Service (O/X)

    10) Agree to GAMEVIL/COM2US Privacy Policy (O/X)

     

    [How to Submit Inquiry Using Hive Homepage]

     

    1) Go to Contact Us (https://customer.withhive.com/ask)

    2) Enter your information and inquiry as a non-member and tap [Submit]​ 

  • I want to report an account that used illegal programs.

    If you suspect that someone is using illegal programs, please fill out the required information below and submit your inquiry. We will then investigate the issue and take appropriate action.

     

    <Required Information>

     

    1) Server:

    2) Info for account that is suspected of illegal program use (Nickname, level, etc.):

    3) Mode that illegal programs were possibly used on: (Ex. Global Boss, etc.)

     

    [Submit Your Inquiry to Customer Support]

    https://customer.withhive.com/ask

     

    Please note that we are constantly monitoring the game through our internal system in order to detect illegal programs.

     

    We will be sure to do our best to provide players with a better game environment.​ 

  • Change E-mail address?

    Modifying account information is provided in game.

     

    Here are the instructions which can be helpful for you to change your e-mail address:

    1. Tap 'Settings', located on the bottom left hand of the Main Menu

    2. Tap the 'Hive' button 

    3. Tap the 'Settings' button under the Profile

    4. Enter your password and tap the Next button

    5. Press the 'Modify' button located next to your e-mail address

    6. Enter the verification code and tap the 'Complete' button (the verification code will be sent to your current e-mail address)

    7. Enter the new e-mail address you wish to use for your account

    8. Tap on the next button 

    9. Enter the verification code and tap the 'Complete' button (the verification code will be sent to your new e-mail address) 

     

    ▶Please make sure to enter a valid e-mail address as password reset instructions will be sent to the registered e-mail address when you lose your password.

     

  • Bonus

    In Bonus, you will find various rewards that will help you play the game.

    For more details on Bonus, please check the information below.

     

     

    ▶ Select Bonus Buff: Choose a Buff, and play how you want to play!

     

    ▶ Login Rewards: Receive rewards every hour daily (Up to 3 times a day).

     

    ▶ Login Time Rewards: Receive rewards based on the time you're logged in to the game per day.

     

    ▶ Recurring Login Reward: Receive rewards for the total number of times you've logged in to the game during the event. ​ 

  • What is Potion Growth?

    The more you use a potion, the more its EXP and level will increase. The potion's effects will become greater depending on the potion level in relation to your character's level (the higher the potion level is than your character level, the greater its effects).

     

    ※ Potions have a basic regen which increases with potion growth.

  • App won't run after downloading the updates.

    Please try the following procedures:

     

      a. Delete both Play Store's and Kritika's cache and data.

      b. Settings > Connect PC > Remove SD mount

         Reinstall the app.

         Once the app is installed, insert the SD card.

      c. If the app is saved in the SD, go to Settings > Apps > Select the problematic app > Transfer to internal storage 

      d. Settings > Apps > Delete Play Store Update

         Reinstall the app.

     

     

  • NEW [PC] An error occurred while reinstalling the game. (Error Code: 300-101-x)
    If you are experiencing an issue during the reinstallation process, please refer to the steps below.

     ■ Resolution Method
      ① Close the game that is running and the Hive Game Player
      ② The magnifying glass on the left of the taskbar → Type in %localappdata% → Enter
      ③ Appdata folder → HIVE_Launcher folder
      ④ Right-click the installedInfo folder and delete
      ⑤ Reinstall the game from the Hive website

    Data from other games may also be deleted upon deleting the 'installedInfo' folder.
    You can reinstall it from the Hive website.
  • Do costumes affect stats?

    When you reach the score required for a Promotion Match, it will trigger automatically. 

    You need to win this match to progress and continue earning trophy points, so make sure to give it your all!   

  • How Can I Send an Inquiry?

    Customer Support is available through in-game [Menu] > [Settings] > [Inquiry].

     

    You can also send an inquiry via [https://customer.withhive.com/itoxi]. ​

  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • What is the difference between Power-Saving mode and Reduced Quality mode?

     ■ Power-Saving mode: a feature that minimizes the network connection through reducing in-game image loading, and etc.

     ■ Reduced Quality mode: a feature that lowers graphics specifications of the device​

  • I can't send a gift to my friends.
    You can receive up to 10 food items per day from friends.

    If the carrot icon in the [Friend] tab is grayed out, it means your friend can’t receive any more gifts for the day.
    Try sending gifts to friends whose carrot icons are active!​
  • I don't see my Gold when I move from Korea to another country.
    Each city has its unique Gold.
    For instance, you can only use Seoul Gold in [Seoul] and New York Gold in [New York].​
  • The game froze during the tutorial.

    If the auto-battle feature is enabled during the tutorial, the tutorial may stop progressing. In this case, please enter a different stage, turn off the auto-battle feature, and then re-enter the tutorial stage.

     

    Additionally, if you take actions faster than the tutorial guides you, this may also cause the tutorial to stop. Therefore, please proceed slowly according to the tutorial's instructions.

     

    If you are unable to progress using the above methods, please report the issue through Report Bug Form.​ 

  • How can I use Coupons?

    The coupons can be used following the method below.

     

    1. [☰] button at the bottom left of the game screen > [News] > [Event] > [Link to Enter Coupon Code]

    2. [☰] button at the bottom left of the game screen > [Community] > [☰]​ button at the top of the screen > [Coupon Exchange] ​

  • What is the specification to play Ace Fishing: Crew?
    ■ Minimum Specification
    AOS: Galaxy S6, Android 5.1, 3GB RAM, Resolution 2560 x 1440
    iOS: iPhone 6S, iOS 12, 2GB RAM, Resolution 1334 x 750

    ■ Recommended Specification
    AOS: Galaxy S10, Android 10, 8GB RAM, Resolution 3040 x 1440
    iOS: iPhone X, iOS 13, 3GB RAM, Resolution 2436 x 1125

    These are the minimum and recommended specifications to run the game. Please note that performance may vary depending on your device's specifications.
  • How do I take part in special events?
    You can check and play special events in [Lobby → Reward icon → Special Event tab]. From there, you will be able to see the list of special events, their durations, and requirements.

    The [Claim] button is activated when you fulfill the requirements of each event. You need to tap the button before the event is over in order to receive rewards in your Mailbox.

    * IMPORTANT
    - Each event period covers both the play period and reward period.
    - Rewards cannot be recovered even if you have completed events but did not tap [Claim] before they ended.
    - Rewards sent to your Mailbox have an expiration date. Be sure to claim them before they expire.
    - If [Claim] is not activated even after you have completed an event, please attach a screenshot showing the Special Event menu and submit an inquiry to the Customer Support.​
  • How did Play Frequency change compared to last time?

    The update on December 2019 included the following regarding how Planet League and Scrims will be played:

     

    [Setting Play Frequency]

     

    After a game begins, you can view current options by tapping the button in the top left corner of the simulation screen.

    There are 5 options: Play All, Play Opportunity, Play Only Hitters, Play Only Pitchers, and Do Not Play.

     

    * Please note that this feature is only available in Planet League games and Scrims.​ 

  • How do I enable or disable game notifications?

    If you wish to control notification settings, tap the Settings icon in the top right corner of the screen and go to Notifications.

    You may be able to enable or disable various notifications such as Game, Push Vibration, Night, Notice, etc.​ 

  • How do I withdraw from my Hive account?

    You may withdraw from your Hive account by following the steps below:

     

    [How to Withdraw from Your Hive Account]

     

    Open Cartoon Wars 3 → Tap Hive in Game Info → Tap Settings next to the profile image (Gear icon) → Enter password → Tap Delete Account at the bottom

     

    * IMPORTANT

    1. When you delete your Hive account, all games linked to that account will also be deleted.

    Once you delete your account, there will be a 14-day waiting period. You can sign up for a new Hive account after 14 days.

    You can undo deletion of your account during the waiting period, but you cannot delete your Hive account immediately.

     

    [Canceling Withdrawal]

     

    You may cancel your account withdrawal within 14 days of the date you requested it.

    We are able to assist you if you fill out the information below and send us a 1:1 inquiry.

     

    <Required Information>

     

    1. Hive ID: 

    2. Withdrawal request date:​ 

  • I logged in to the game after having joined a guild. How come I didn't get any Guild Login Bonuses?

    If you have already joined a guild, you may earn a Guild Login Bonus by following the steps below:

     

    1) In the main screen, go to [Guild] → [Confirm Login]

    2) Tap [Claim Bonus]

     

    Please note that you can only claim bonuses when at least 1 or more players confirmed their logins during the previous day.​ 

  • What is [Journey]?

    [Journey] is available from player level 80.

     

    It consists of 3 areas and you can use 2 dragons per area to fight in battles.

    Each area gives different rewards, and the higher the stage, the greater the rewards get.

     

    You can obtain [Rating Rewards] by proceeding stage 3 and higher.

    [Rating Rewards] get bigger as you reach stage level 3, 6, 9, 12 and 15. 

  • Special Select Summon

    Special Select Summon allows you to summon 10 Elunes at once, and you'll be able to re-summon or exchange an Elune for another one a set number of times.

    Special Select Summons can be purchased during a set period of time.​ 

  • What are Terrastones?

    Terrastones are stones that guard each region. Collect Terracores from each region to increase your character's stats. 

    ※ You can obtain Terracores by completing Flash Quests.

  • How do I enhance my Servant's skills?

    You can enhance a Servant’s skills by using other Servants as material or through Skill Buns. 

    [Enhance Servant Skills: Tap Characters in the lobby screen→ Upgrade→Enhance]

  • NEW [PC] An error message for GameGuard reset. (Error Code: 114, 100, 111, 112, 113, 121, 122, 123, 124, 125, 151, 152, 620, 1001, 2006, 2007, 2008, 3002, 3003)
    This issue occurs during the initialization of the GameGuard when the game is launching.
    There are various causes and requires step-by-step checks to resolve this issue.
    Please refer to the following steps to resolve the issue.

     ① Restart the PC (Reboot)
     ② Proceed with the Windows Security Update
     ③ Check for antivirus detection
     ④ Terminate unnecessary programs
     ⑤ Install the latest version of the graphics driver

    More information can be found in the nProtect GameGuard FAQ.
    If the issue is not resolved even after following the above steps, please send your erl log file to the email: game1@inca.co.kr.​
  • What is a Clan?

    Joining a Clan allows you to play with other players and share information. 

    Join a Clan and grow stronger together with your clanmates!   

  • I Want to Restore In-Game Currency/Item Used

    We are sorry to notice you that we do not support restore service for the currency/item used in game.​​

  • How do I join a Hive membership?
    If you have an existing Hive ID you use, you can log in with the Hive membership using the registered email.
    If you know the Hive ID but don't remember the email address, please press [Find E-mail with Hive ID].

    You can also create a new account by pressing the [Sign Up] button on top.​
  • How can I use Event Coupons?
    You can register and use the coupons at the Event Coupon Exchange.

    Please note that coupons that have already been used cannot be registered, and items received through coupons cannot be refunded or exchanged.
  • Tell me about Season and Monthly Passes.
    With the season or monthly pass, you can obtain more rewards.
    Exclusive items and booster items will help you cook delicious dishes more and more.

    The season pass lets you get a special photocard and increases the maximum number of hearts you can have.​
  • How do I change my password?
    Here's how to change your Hive membership password.

     1. Open [Frostpunk: Beyond the Ice]
     2. Tap [City Details] Icon at the top left
     3. Tap [Settings] → [Hive User Profile]
     4. [Hive Account Settings] → Verify Password
     5. Tap [Password] → Enter Verification Code
     6. Enter your Current/New Password and Save

    Update your password regularly to keep your account secure!​
  • I can't watch Advertisements
    Watching Advertisements may be unable due to an unstable network environment.

    If you are connected to the game in a 5G network, please play the game in LTE mode. 

    ▣ How to Set LTE mode
    [AOS]
    1. Touch [Settings] on the device.
    2. [Connections] - [Mobile Networks]
    3. [Network Mode] - [LTE]

    [iOS]
    1. Touch [Settings] on the device.
    2. [Cellular] - [Cellular Data Options]
    3. [Voice & Data] - [LTE] 

    ▣ How to initialize Network Settings
    [AOS]
    - Settings > General Management > Reset > Reset Network Settings 

    [iOS]
    - Settings > General > Transfer or Reset [Device] > Reset > Reset network settings
    (This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.)

    If the phenomena is not fixed after the methods above,
    it may be cumbersome but please inquire through in-game inquiry.​

     

  • I can't find New/Returning user Special Packages at the shop.
    New/Returning User Special Packages can be purchased while New/Returning User Buffs are active.

    These buffs can be found in the left side of the main lobby. Special buffs for new and returning users are active for 30 days and 15 days respectively.

    You can see them on the buff list located on the right side of the main lobby as well as in the dungeon menu.​
  • Please transfer leadership of my club. The Club Leader's been absent for a long time!

    When a Club Leader is absent for a long time, leadership is automatically transferred to a Vice Club Leader.

    Leadership transfer is carried out based on the following:

     

    - Offline for 5 days: Leadership is transferred to a Vice Club Leader.

    - Offline for 7 days: Leadership is transferred to a club member.​ 

  • How do I obtain a new character?

    You can purchase new characters at the Shop.

    Tap the Shop icon at the bottom of the screen and go to Character to purchase them.​ 

  • I made a purchase but did not receive my items! (Google)

    In case you haven't received your items after purchasing them, you may be able to claim them when you go to the Shop and tap on the item you purchased again.

     

    If you don't receive your items after the relevant pop-up appears, please try again by logging in once more.

     

    If you still don't receive your items after logging in again, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask).

     

    <Required Information>

     

    Market: Google

    Payment account info: Gmail address

    Payment date:

    Purchased item(s):

    Payment amount:

    Account info: CS Code

    Request: (Issue items/refund)

     

    How to Check CS Code

    - Open the game → Menu on top right corner (Gear icon) → Game Info → Find your CS Code under [Game Inquiries]

     

    How to Check Your Google account

    - Go to Google Play Store → Tap the ≡ icon on top left corner → Check your Gmail address below your name

     

    * Please understand that there may be a delay in issuing your items that were not sent out after purchase.​​ 

  • Can I replay the tutorial?

    You can replay the tutorial by following the steps below:

     

    1) Main screen → [Menu] → [Tutorial]

    2. Tap the arrow button next to the tutorial you wish to play

    3) Check tutorial content using the [Back] and [Next] buttons, and tap [Complete] to finish the tutorial​ 

  • How can I get [Obsidian]?

    [Obsidian] can be obtained every time you clear Stage 3, 6 and 9.

    However, you cannot obtain it while offline. 

  • Clubs and Club Battle

    When you join a Club, you can make use of Club buffs and gain access to a variety of other content including Club Login Rewards, Club Missions, and Club Battle.


    Connect with team owners from around the world and create unforgettable memories!
    There are two ways to join a club: “Join Immediately” has no requirements and anyone can join, while “Apply to Join” requires a Club Manager to approve your request. Use the method you’re most comfortable when finding a Club to join.
    Club Battle is only available at certain times of the day, and is based on Live Battle Action Play
    (Clubs with 10 or more members will automatically be entered.)

     

  • Purchase Policy during CBT

    Purchases will be made available during the CBT


    All items in the Shop, as well as Packages, will be made available through In-App Purchases.

    For committed players that made purchases during the CBT, 
    we will provide a special bonus when the game officially launches, as a token of our sincere appreciation. 

    We will send additional Free Rubies that amount to 30% of the total purchases you made during CBT. 

    We want to provide you all with a game play environment as close to that of the real game, just for you collectible RPG veterans out there. We welcome your feedback on all aspects of the game.
    Please see below for more details.

    [CBT Payment Details]

    In-App Purchases made during CBT can be used normally throughout the CBT period.
    If the Tester does not request refunds after the CBT, the items will be sent to the Tester's Mailbox after official launch in November, regardless of whether or not the items are used. In addition, the Tester will receive Free Rubies as a token of our appreciation. The amount of Free Rubies will be determined by the total monetary value spent during the CBT. (30 Free Rubies per 10 USD)

    ※ Precautions
    1) If the Tester's information (server, Hive account) after official launch is not identical to the information from the CBT, there is a possibility the items will not be delivered.
    2) Packages purchased during CBT will be counted and subtracted from available purchase counts after official launch.
    3) If the Tester purchased Level Up Package 1 or Level Up Package 2 during CBT, he or she will receive only the immediate Ruby reward after official launch. Level-up rewards will be provided as the Tester reaches the designated levels after official launch.
    4) Elune Points obtained during CBT through purchases will be sent to the Tester's mailbox after official launch.
    5) Rubies and Gold included in purchased packages will be provided as Free Rubies and Free Gold after official launch.
    6) Elune is scheduled to launch in November 2018. (This schedule is subject to change at any time. We will be sure to notify you if changes have been made.)
    7) To claim the items that you've purchased during the CBT, log in with the same Hive account that was used throughout the CBT, after the game has officially launched.

    ※ For Refunds
    1) In-App purchases made during CBT can be refunded from after CBT, until 11/21 02:00 AM (PDT). Refunds will be made in full for all purchases made during the CBT, regardless of whether or not the items were used.
    2) Once the items have been refunded, items purchased during the CBT will not be sent to the Tester after official launch.
    3) Even if the Tester does not request refunds, money spent on [Select Summons] will be refunded in full.

    4) Refunds can be requested through [Customer Support] in-game or at https://customer.withhive.com/help/faq. 

  • What is the Celestial Guardian?

    It is a star that represents gods in the Royal Blood universe. You can increase your character's stats by Wishing upon it.

    ※ Acquire Star Shards in Raid.

  • How do I create all Masters? / How many can I create?

    A. One slot will open for a new Master each time you hit Lv.10 → Lv.20 → Lv.30 → Lv.40.

    You will need to complete Chapter 4’s Light/Dark Quests for [Light] Ophelia and [Dark] Ishmael. 

  • NEW [PC] GameGuard error codes 110 and 115 occurred. (Error Code: 110, 115)
    This issue occurs when duplicate GameGuards are running.
    An error may occur when two or more games with GameGuard are running at the same time or if you start another game without shutting down the GameGuard properly.

    Please restart the game once the GameGuard icon disappears from the Windows taskbar at the bottom or reboot your PC.

    More information can be found in the nProtect GameGuard FAQ.
    If the issue is not resolved even after following the above steps, please send your erl log file to the email: game1@inca.co.kr.
  • How can I join a Clan?

    Clans unlock when your trophy score reaches 1,200 points. Joining may require meeting certain conditions, such as minimum trophy scores or the Clan Leader’s approval, so check the requirements before sending a request!   

  • How Can I Report Inappropriate Players?
    If you want to report inappropriate user, please contact us via customer service with the information below.

    ◼ Information
    - CS Code:
    - Server:
    - Nickname:
    - Report details:​
  • I did not receive the password email.
    Your email registered with Hive membership may have opted out from receiving emails or could have moved the email to Spam.
    If you haven't opted out from receiving the email or moved it to the Spam, please submit a 1:1 inquiry. ​
  • Where is the Settings menu?
    To access the Settings menu, follow the steps below:

     ① Open BTS Cooking On: TinyTAN Restaurant.
     ② Tap [Menu] in the upper right corner → [Cogwheel Icon]
  • How can I delete my account?
    To delete your game account, tap the [Withdraw] button at the bottom in the in-game settings.
    Please note the linked data will be deleted and not be recoverable if you delete your account.

    If you wish to withdraw from your Hive membership account, please follow the steps below. However, please be aware that once your account is deleted, you will no longer be able to access other games associated with the same Hive account, and the deleted data cannot be recovered.

     1. Open [Frostpunk: Beyond the Ice]
     2. Tap [City Details] Icon at the top left
     3. Tap [Settings] → [Hive User Profile]
     4. [Hive Account Settings]
     5. Verify Password and [Delete Account]​
  • I didn't receive my Guild Loot Battle rewards.
    In Guild Loot Battle, rewards are issued only after all 5 locations are cleared.

    If there are still uncleared locations, the following rewards are sent out on Sunday at 12 AM after final calculations:

    - Ranking and Contribution Rewards for successfully cleared locations
    - Rewards for uncleared locations where you added Contribution.

    If no rewards are issued to you even after you have cleared all locations, please submit an inquiry along with the following pieces of information:

    1) Account nickname:
    2) Your guild name:
    3) Attach a screenshot showing the Guild Loot Battle screen
    * For files exceeding the size of 1MB, please submit your inquiry via Customer Support, as they may be difficult to attach to the in-game inquiry.​
  • What is Lecter's Lab?

    In Lecter's Lab, you can craft new items or [UR] Trainers using unnecessary items and players.

     

    Holograms are required for researching and crafting items in the lab, which can be obtained from Daily Missions, Weekly Missions, etc.​ 

  • I made a purchase but did not receive my items! (Apple)

    In case you haven't received your items after purchasing them, you may be able to claim them when you go to the Shop and tap on the item you purchased again.

     

    If you don't receive your items after the relevant pop-up appears, please try again by logging in once more.

     

    If you still don't receive your items after logging in again, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask).

     

    <Required Information>

     

    Market: App Store

    Payment date:

    Purchased item: 

    Payment amount:

    Account info: CS Code

    Request: (Issue items/refund)

    Purchase receipt: Please attach a screenshot that clearly shows your purchase history in App Store. (Required)

    (Your purchase receipt must include: product name, date, price, and Order ID.)

     

    How to Check CS Code

    - Open the game → Menu on top right corner (Gear icon) → Game Info → Find your CS Code under [Game Inquiries]

     

    How to Check App Store Purchase History

    1) Mobile: App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

     

    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All

     

    * Please understand that there may be a delay in issuing your items that were not sent out after purchase.​​ 

  • What happens if I reset skills?

    Any skills that have been leveled up using points will be reset. You will then be able to level them up to your liking based on the number of points you have. 

  • Badges

    There are 3 types of badges which are Team, Pitcher, and Batter Badges.

     

    In order to acquire Team Badge, you must:

    1. Complete the requirements which are listed on Team Members and Boosted Members

     

    In order to acquire Pitcher and Batter Badges, you must:

    1. Register the required players

    2. Possess the required trophies

    3. Complete crafting the previous team badge. (If you are crafting higher tier badges)

     

  • What is Monster Research?

    When you defeat a monster, you may acquire its essence. Use the essence for research and increase your character's stats.

  • Where can I view quests/missions?

    Quests/Missions can be found on the left in the lobby screen.

     

    Please note that for Quests, you will not be able to move on until you claim your rewards. 

    Additionally, Weekly Missions will reset every Monday at 00, while Daily Missions will reset at 00 daily.

  • NEW [PC] A message stating that the GameGuard has been corrupt. (Error Code: 153, 150, 120, 130, 141, 142)
    This issue occurs when the installed game client files or GameGuard files are modified or missing.
    Please refer to the following steps to resolve the issue.

     ① Proceed with the Windows Security Update
     ② Test for malicious code and virus
     ③3. Terminate unnecessary programs
     ④ Reinstall the game

    More information can be found in the nProtect GameGuard FAQ.
    If the issue is not resolved even after following the above steps, please send your erl log file to the email: game1@inca.co.kr.
  • What if I can’t join a Clan because the leader hasn’t approved me?

    Some Clans require the leader’s approval for membership. 

    Since Clan admission is at the leader’s discretion, we’re unable to assist with this. 

    Consider exploring the Community or browsing other Clans in the Clan menu to find one that suits you.   

  • What Are the Minimum Device Requirements?
    ■ Minimum device requirements
    - AOS : Android 10
     
    These are the minimum requirement to run the game, and performance may vary depending on device environment.​
  • How Do I Delete My Account?
    To delete your account, go to Settings and tap [Delete Account].
    Please note that this action will permanently erase all data associated with the account, which cannot be restored.

    If you wish to delete your Hive membership account, please follow the steps below.
    Please note that deleting your Hive membership will result in the loss of access to other games linked to the account, and any deleted data cannot be recovered.

     ① Launch Starseed: Asnia Trigger.
     ② Tap the hamburger menu in the top right corner, then select [Settings].
     ③ Tap [Account] and select [Hive Profile].
     ④ Tap [Hive Account Settings] and enter your password.
     ⑤ Tap [Delete Account] and enter Password to delete your account. 
  • Tell me about the season content.
    The season content is largely divided into [Domestic Affairs] and [Foreign Affairs].

    In [Domestic Affairs], you can raise your Approval Rating by supplying resources and completing Industrial Incidents. You can choose your city's Featured Industry once you reach a certain level of Approval Rating.
    In [Foreign Affairs], you can interact with other Captains to resolve World Issues and claim rewards.

    Remember that you must clear quests related to Law Centre and signing Laws to unlock the season content.​
  • Where is the Mailbox?
    To access the Mailbox, follow the steps below:

     ① Open BTS Cooking On: TinyTAN Restaurant.
     ② Tap [Mailbox] in the upper right corner.

    Here, you can claim various rewards and Hearts.​
  • I didn't receive my Weekly Task rewards.
    Weekly Task rewards are issued when you participate in all of the following modes (except Guild modes):

    6 World Bosses (Mon - Sun), Arena, Revenge of Belphegor, and Tag Match

    World Bosses are available based on the following schedule:
    Monday: Space Monster Erebos
    Tuesday: Hellfire Golem
    Wednesday: Hell's Cerberus
    Thursday: Abyssal Hydra
    Friday: Infernal Shariet
    Sunday: Janus

    After you have completed participating in the aforementioned modes for a week, the Weekly Task reward is issued after you challenge Janus.

    If the reward is not issued after you play Janus, please check if you have missed any modes in the Weekly Task menu.

    * Reward may not be issued if you miss a World Boss on any given day.

    An Infinity Card Summon is sent to your Mailbox as a reward.
    Once you claim it, you will receive a random Infinity Card immediately.​
  • What is DIA Home Run Derby?

    DIA Home Run Derby allows you to hit home runs against an Elite Pitcher and rack up points.

    You can earn DIA and Gold daily based on the total number of home runs hit.

    You can also view your rank based on your score.​ 

  • I want to cancel my payment. (Google)

    If you wish to cancel your payment, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask):

     

    <Required Information>

     

    Market: Google

    Payment account info: Gmail address and Google Order ID

    Payment date:

    Payment amount:

    Account info: CS Code

    Request: Payment cancellation

     

    How to Check CS Code

    - Open the game → Menu on top right corner (Gear icon) → Game Info → Find your CS Code under [Game Inquiries]

     

    How to Check Your Google Account

    - Go to Google Play Store → Tap the ≡ icon on top left corner → Check your Gmail address below your name

     

    * You must submit your inquiry within 7 days of your purchase and are only eligible if you have not used the purchased item(s).​ 

  • Does each Egg have different Monster Grades?

    Monster Grades are divided into: Uncommon/Rare/Epic/Legend/Ancient/Chaos/Ultimate/God. 

  • How do I change Masters?

    Tap Masters in the lobby screen to switch to a different Master. 

    Tap the Master icon at the top left in the lobby screen to select another of the Masters you own.

  • NEW [PC] An error message appears while updating GameGuard. (Error Code: 380, 360, 171, 172, 192, 200, 210, 220, 230, 350, 361, 370, 400)
    Update errors may occur if the connection to the GameGuard update server fails, if the file wasn't downloaded from the server, or if the authentication of the downloaded files fails.
    Please refer to the following steps to resolve the issue.

     ① Check the network environment
     Please check if there are any issues with the internet connection.

     ② Check your computer's antivirus
     Please make sure that your antivirus is not detecting the files related to GameGuard.
     If the antivirus detects the game, please start the game after adding the game to the exclusion list.

     ③ Connection restriction due to security programs (firewalls) and external firewalls
     You may be restricted from launching the game if a security program or an external firewall is enabled.

     ④ When using a proxy server 
     An issue may occur with GameGuard upon using a proxy server. Please start the game after disabling the proxy.

    More information can be found in the nProtect GameGuard FAQ.
    If the issue is not resolved even after following the above steps, please send your erl log file to the email: game1@inca.co.kr.
  • What can I do in a Clan?

    In a Clan, you can earn daily rewards, donate gloves, and complete Clan missions to receive Burning Time and other rewards. 

    The more you participate, the greater the fun and rewards, so find a Clan that fits your style!   

  • I Haven’t Received Event Rewards.
    Please review the event page for instructions and mission requirements.

    Rewards may occasionally be delayed due to network instability.
    If this happens, please exit the game and log back in.

    If rewards are still missing, log in with the affected account and contact Customer Support with a screenshot of the event screen.
  • Tell me about Foreign Affairs.
    You can resolve major World Issues and claim rewards.

    You can participate in Foreign Affairs once you reach a certain Approval Rating value or city level. You can then dispatch Experts as your delegation for ongoing issues.
    HEAT Coins will be consumed based on the number of dispatched Experts. You will earn a fixed amount of Leadership points for dispatching Expert teams.

    The season ranking is determined based on total Leadership points earned, and ranking rewards will be sent accordingly.​
  • Where can I purchase Gems?
    To purchase Gems, follow the steps below:

     ① Open BTS Cooking On: TinyTAN Restaurant.
     ② Tap [Gems] in the upper right corner.

    You can also purchase different items needed for cooking.​
  • Guild Siege Battle doesn't open even after the opening time has passed.
    Guild Siege Battle takes places every Sunday from 7 PM to 9 PM(Server Time).

    Every guild can participate in this mode.
    We recommend that you play this mode as soon as it opens, as it may end quicker than expected based on the participating guilds.

    Please understand that we are unable to provide assistance with issuing rewards for Guild Siege Battles you are unable to take part in.​
  • What is a Rookie Buff?

    A Rookie Buff is applied to new teams to the game and remain effective for 30 days.

    You can enjoy various buffs such as item effects, increased player stats in Planet League games, and more.​ 

  • I want to cancel my payment. (Apple)

    If you wish to cancel your payment, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask):

     

    <Required Information>

     

    Market: App Store

    Payment date:

    Payment amount:

    Account info: CS Code

    Request: Payment cancellation

    Purchase receipt: Please attach a screenshot that clearly shows your purchase history in the App Store. (Required)

    (Your purchase receipt must include: product name, date, price, and Order ID.)

     

    How to Check CS Code

    - Open the game → Menu on top right corner (Gear icon) → Game Info → Find your CS Code under [Game Inquiries]

     

    How to Check App Store Purchase History

    1) Mobile: App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All

     

    * You must submit your inquiry within 7 days of your purchase and are only eligible if you have not used the purchased item.

    * Although App Store is responsible for handling payment cancellation, we are responsible for retrieving unused items first.

    * For final purchase cancellation and refund process, please contact App Store directly for more information.​ 

  • How do I summon a Boss?

    You may summon bosses by following the steps below:

     

    Go to [▶] at the center of the main screen → [Boss Battle] → [Summon Boss] → Tap [Summon] next to a boss you want to summon.​​ 

  • What are Quests?

    Quests are Chapter missions. Clear them to earn EXP and AP (Achievement Points) for the corresponding regions.

    ※ AP represents the progress of each region. You can earn additional rewards based on your progress.

  • What are the max levels per grade for Masters?

    The Master max levels per grade are as follows:

    4 Stars: Lv. 40

    5 Stars: Lv. 50

    6 Stars: Lv. 60

    Once you've reached the max level, you can evolve your Masters to take them to the next grade.

    Ex: 4 Star Saighead=Lv. 40→ Four 4 Star Servants as material → Evolve and acquire a 5 Star Saighead

  • NEW [PC] When running the Cross-Play Launcher, the image area appears as a white screen.
    If you are experiencing this issue when starting the Cross-Play Launcher, please refer to the following steps:

     ■ Solution
     ① Open Device Manager
     ② Check the name of your integrated/dedicated graphics card
     ③ If the graphics card name appears abnormally, reinstall the driver for that graphics card with the latest version
     ④ Restart the Cross-Play Launcher​
  • Can I play with friends?

    Once you reach 500 league points, you can invite friends to play. Inviting friends rewards both you and your friends! 

    While the game doesn’t yet have a "Play with Friends" feature, this is something we’re planning for future updates, so stay tuned!  

  • I can't update the game from the store.
    Please use the method below to update the app to the latest version.

     ■ Google Play Store
      ① After exiting the game, run [Play Store] → Profile in the upper right corner
      ② [My Apps/Games] or [Manage Apps and Devices]
      ③ [Waiting for Update] or [View Details]

     ■ Apple App Store
      ① After exiting the game, run [App Store]
      ② Profile in the upper right corner
      ③ Pull down the page to refresh
  • How can I purchase Booster Items?
    To purchase Booster Items, follow the steps below:

     ① Open BTS Cooking On: TinyTAN Restaurant.
     ② Tap [Shop] at the bottom left.

    You can purchase various items from Booster Shop using Gems.​
  • I want to check my purchase history.
    Here's how for each market.

    ■ Google Play Store: Google Pay → [Activity]

    ■ Apple App Store
     1. Device Settings → Profile on top
     2. [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support.

    You can select each purchase to check the detailed info such as the order number.
  • [Mobile] I want to check my purchase history.

    Here's how for each market.

     

    ■ Google Play Store: Google Pay → [Activity]

     

    ■ Apple App Store

     1. Device Settings → Profile on top

     2. [Media & Purchases] → [View Account] → [Purchase History]

         It can also be checked at Apple Support.

     

    You can select each purchase to check the detailed info such as the order number.​ 

  • How do I set Main Hero?
    Please follow the steps below to set Main Hero in game;

    1. Tap the Avatar on the upper left corner of the Main Lobby.
    2. Check if "Account Info" pop-up appears.
    3. Tap "Switch Main Hero" button.
    4. Select the hero that you wish to switch to your Main Hero.​
  • What are Costume Coins?

    Costume Coins are in-game currency that allows you to buy Costumes.

    You can obtain them as event rewards.​ 

  • I got charged an extra dollar.

    This is a temporary authorization to confirm that the payment method you registered with the market is valid upon initial payment.

     

    No actual charge will be made, as this amount will be automatically refunded after a certain period of time.​ 

  • What is World Boss?

    World Boss is a mode every player in a server can take on.

    When the boss is defeated, you may earn rewards based on the number of attacks you land and the damage you deal.​ 

  • Service Termination Refund

    Service Termination Refunds

     

    1. Refund Conditions

    1) Refunds will only cover owned Diamonds as of April 2, 2019 10:00 PM PDT.

    2) The refund will cover the amount of paid Diamonds you have within your payment account.

    ※Free Diamonds earned through events and gameplay are not eligible for refund.

     

    2. Refund Period

    - April 2, 2019 10:00 PM PDT - May 3, 2019 08:00 AM PDT

     

    3. Refund Request Method

    - Submit your refund request to Customer Service. 

    - Include screenshots of your owned Diamonds and payment history along with personal info (CS Code, Hive ID, Account Name, Server, etc.).​ 

  • What are Flash Quests?

    Flash Quests occur on the field randomly for a set amount of time. Clear them to earn equipment/EXP/Terracores/AP.

     

    ※ If you would like to choose to not participate in Flash Quests, you can turn them [OFF] to the middle-left side of the screen. 

  • What are the max levels per grade for Servants?

    The max levels per grade for Servants are as follows:

    1 Star: Lv. 10

    2 Stars: Lv. 20

    3 Stars: Lv. 30

    and so on, up to 6 Stars: Lv. 60.

    Ex: 3 Star Rhamaan: Lv. 30 → Three 3 Star Servants as material  → Evolve and acquire 4 Star Rhamaan

  • deleted my account. Can I recover it and continue playing?

    Unfortunately, deleted accounts cannot be recovered. 

    Please proceed with caution when deleting your account to avoid inconvenience. 

  • Tell me about TinyTAN Coin Shop.
    Any duplicate photocards you obtain are converted into TinyTAN Coins, which you can then use in TinyTAN Coin Shop.

    To enter TinyTAN Coin Shop, follow the steps below:

     ① Open BTS Cooking On: TinyTAN Restaurant.
     ② Tap [Shop] in the bottom left → tap [TinyTAN Coin Shop] on the right.​
  • How can I change my Hive ID?
    You cannot change the Hive ID you created.

    However, if you signed up using social media sync and your ID was automatically issued, you can modify it using the steps below.

    Please keep in mind that you cannot change it after the first time.

    ① Run MLB 9 Innings
    ② Go to [Friends & Community → Friends+ → Hive] at the bottom right
    ③ Go to [Hive] at the bottom left
    ④ Change directly from the pop-up screen
    or select the cogwheel icon → [Modify] button next to ID
  • I want to cancel a purchase.

    Payment cancelation is available after withdrawing the product if the product is within 7 days of purchase and has not been used.

    Payment cancelation is unavailable for the cases below.

     

    ■ Cases where payment cancelation is unavailable

     - If you have used the provided item

     - If you have purchased a product that has an immediate effect

     

    Payment cancelation can be submitted to the 1:1 inquiry.

    Please make sure to send the inquiry using the same account that made the purchase! 

  • My Characters are gone.
    After the Change 2.0 update, Character System has been removed.
    Therefore, all items owned by Characters has moved to Mailbox 
    and items will be kept in the Mailbox for 365 days.​
  • What are Cores?

    Cores are Trainer items that can be used to develop players in My Player.

     

    For more information on Galaxy Cup, go to: Lobby → Tap the cogwheel button in the top right corner of the screen → Info → Help → Trainers → Core.​ 

  • My payment keeps failing.

    Unfortunately, we are unable to look into the details of failed payments, as payments are processed through the market you use such as the App Store or Google Play Store.

     

    We recommend that you please refer to the appropriate steps below when this happens:

     

    1. Error occurred in market account settings → Contact the market

    2. Error occurred during payment to mobile network provider → Contact the mobile network provider

     

    * Please also make sure that you haven't exceeded your credit limit.

    For more information on credit limit, please contact your credit card provider or mobile network provider.​​ 

  • I want to reset my character.

    You may reset your account in-game by following the steps below:

     

    [How to Reset Account]

    1) Run the game → Main screen

    2) [Shop] → [Item] → Tap [Reset Account] to buy it

    3) Enter "RESET" and then tap [Confirm]

     

    Your data cannot be restored once you reset your account.

     

    In addition, [Reset Account] is not available for purchase in the [Certatus] server Shop.

    Please understand that resetting your account is disabled in this server since there are several accounts from many different regions.​ 

  • What are Mission Events?

    Mission Events are required to carry out main Quests. Participate in them with other Royals or AI.

  • How does Element growth work?

    You can upgrade the Water/Fire/Forest/Dark Elements using Awakening Stones. You can  up to 5 attempts per day, per Element. Upgrades are free for Water/Fire/Forest up to Lv. 20, and up to Lv. 40 for Light/Dark. 

    Attempt count resets daily at 00. 

  • Why are my gloves disappearing?

    You lose gloves when you lose in matches. If you use multiple gloves in a match and lose, all of them will be consumed. 

    Make every effort to win and conserve your gloves! 

  • I Can't Update the Game
    Here is how to update the latest version.

    ■ Google Play Store 
    Go to [Play Store] > [Profile] > [My App] > [Update] ​
  • How can I change my nickname?
    You can change your nickname once for free. After the first change, you need Gems to change.

     ① Open BTS Cooking On: TinyTAN Restaurant.
     ② Go to [Profile] in the upper left → tap the pencil icon.
     ③ Enter a nickname (2 to 16 characters; no special characters, spaces, or profanity).​
  • I did not receive the password email.
    Please check if the email you registered the Hive membership with has blocked the incoming email or filtered the email as spam.
    If the above are all not your case, please send us a ticket through 1:1 inquiry.
  • What is a Hive membership?

    Hive is an integrated platform service that connects the world.

    You can use all Hive game services using a Hive membership account. 

  • Where are my Normal/Transcended/Overlord Heroes?
    There are only Heroes and First Impacts in Dragon Blaze after Change 2.0 Update.
    Previous Normal/Transcended/Overlord heroes has been converted into Soul of Gaia Fragments and Soul of Kalrar Fragments.​
  • What is Mechanic Steamboys?

    Mechanic Steamboys is a new team in My Player that allows you to develop players automatically and collect a complete player and Level Up Memories after a certain period of time.

    You can still play other modes except My Player while a player is in development in Mechanic Steamboys.

    Please note that unlike other teams, Mechanic Steamboys doesn't provide Challenges or Titles.​ 

  • Where can I view my purchase history?

    Please refer to the steps below to view your purchase history for each market:

     

    [Google Play Store]

    1) Mobile: Go to Google Play Store → Tap the ≡ icon on the top left corner → Account → Purchase History

    2) PC: Go to Google Payment Center (https://payments.google.com/) → Log in using the account you've made a purchase with → View Purchases → Click the relevant transaction

     

    [App Store]

    1) Mobile: Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All​ 

  • How do I use the Alliance Revenge and Place Bounty features?

    When you put a player on your Guild Revenge list, other players who have formed alliances with you can attack that player for 24 hours. 

  • What are Daily Activities?

    Complete daily missions to earn Daily Points and use them to receive Prisms as rewards.

  • Where can I acquire Element Stones?

    There are two ways you can acquire Element Stones.

     

    1. Awakening Material Dungeon

     -Use the Awakening Material Dungeon in the World Map to acquire Element Stones in their respective dungeons.

     

    2.  Tribute

    You can acquire Tribute once per day in the World Map (Gold once per hour).

     

    When the Gold and Element Stone button located at the center of the World Map is activated,

    You will be able to acquire Gold and the different Element Stones.

     

  • How Do I Turn Off Notifications?
    ■ How to set notification
    [Menu] > [Settings] > [All Push Notification] ON/OFF​
  • How can I join a club?
    A [club] icon will appear on the left side of the main lobby as you play through the game.

    You can make your own club and also see the list of recommended clubs.​
  • How can I change my profile image and nickname?
    The steps to change your Hive profile image and nickname are as follows.

    ① Run MLB 9 Innings
    ② Go to [Friends & Community → Friends+ → Hive] at the bottom right
    ③ Go to [Hive] at the bottom left
    ④ Select the human-shaped profile icon

    Please keep in mind that your Hive nickname is not the same as your in-game username.​
  • How do I join a Hive membership?

    If you have an existing Hive ID you use, you can log in with the Hive membership using the registered email.

    If you know the Hive ID but don't remember the email address, please press [Find E-mail with Hive ID].

     

    You can also create a new account by pressing the [Sign Up] button on top. 

  • I don't see Seven Emperors Equipment/Skill Cards/Formations/Helper/Raid System.
    Seven Emperors Equipment/Skill Cards/Formations/Helper/Raid System have been removed after Change 2.0 Update.

    Helper and Formation systems have been removed in order to promote easier and more intuitive gameplay. Formations are now made automatically based on heroes you select.​
  • I accidentally sold (or disassembled) Cores.
    We are able to perform a one-time recovery per year for Cores you have sold or disassembled accidentally.

    If you wish to recover your Cores, please submit an inquiry to Customer Support (https://customer-m.hive.com/ask) by filling out [Team name, Core Info, Date you sold (or disassembled) Core(s), and Trainer name].

    * Only [SSR] and [UR] Cores may be recovered. ([SR] or lower Cores cannot be recovered).​
  • I want to prevent unwanted purchases. (Google)

    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

     

    [How to Set Google Play Payment Password]

    Tap the ≡ icon on the top left corner → Settings → Require authentication for purchases → Select "For all purchases through Google Play on this device" and set your password

     

    * This feature is only available on Google Play.

    Please refer to each mobile network provider's website for their own configurations.​ 

  • How do I use Jewels?

    Jewels are used when attacking bosses, charging Energy and Stamina, and buying items from the Shop. 

  • How do I enhance equipment?

    Tap the equipment you wish to enhance, then tap [View Details]-[Enhance].

  • How do I join and leave guilds?

    You can make requests and join guilds according to the requirements. An Apprenticeship Application will automatically be completed on your behalf during the tutorial for your first guild.  

     

    To leave a guild, you can tap [Leave X Guild] at the bottom of the Guild Members list. You will be asked to confirm your decision.

  • How can I add buddies?
    A [buddy] icon will appear on the left side of the main lobby as you play through the game.

    You can check your buddy list, recommended buddies, and received buddy requests.​
  • How can I use Event Coupons?
    You can register and use the coupons at the Event Coupon Exchange.

    Please note that coupons that have already been used cannot be registered, and items received through coupons cannot be refunded or exchanged.​
  • How can I delete my Hive account?
    Even if you terminate your Hive membership, your in-game data will not be deleted.
    Please use the [Game Reset] function in the game and then cancel your Hive membership.
    ★ Any reset game data cannot be restored.

    The steps to terminate your Hive membership are as follows.

    ① Run MLB 9 Innings
    ② Go to [Friends & Community → Friends+ → Hive] at the bottom right
    ③ Go to [Hive] at the bottom left
    ④ [Delete Account] at the bottom

    You cannot use the same Hive ID or email address for 14 days after deleting your account.​
  • The mail to recover my password did not arrive.

    Your email registered with Hive membership may have opted out from receiving emails or could have moved the email to Spam.

    If you haven't opted out from receiving the email or moved it to the Spam, please submit a 1:1 inquiry. 

  • Please explain the Enhance Grade.

    The Enhance Grades for Exalted heroes before they undergo Infinity Enhance 

    are from Lv.1 to Lv.24.

  • What is Galaxy Cup?
    In Galaxy Cup, you will compete against other teams using 5 players that meet the requirements.

    Galaxy Cup is divided into 3 phases: signups, progression, and announcement of results.
    Compete by earning a certain number of points based on the record of your Active Roster.

    For more information on Galaxy Cup, go to: Lobby → Tap the cogwheel button in the top right corner of the screen → Info → Help → Modes → Galaxy Cup.​
  • The price of the item is different from the actual charge.

    Paid items in Cartoon Wars 3 are sold according to App Store and Google Play policies.

     

    As they are foreign market services, the actual price is charged based on the dollar or each country's currency.

     

    Please understand that prices may be different as currencies are affected by exchange rate, and final prices are charged according to the exchange rate at the time of purchase.

     

    For more information, please contact the market, financial service, or mobile network provider you are using.​ 

  • My account info has been reset after I switched servers.

    Data is not shared between servers even if you play using the same device.

    In this case, you will be directed to the character creation screen when you play in a new server.

     

    Please check your information in your previous server.

     

    [How to Change Servers]

    - Run the game → Tap [Server] on the left side of the title screen → Tap on a server name you wish to log in to.​ 

  • How do I upgrade equipment?

    "Tap the equipment you wish to upgrade, then tap [View Details]-[Upgrade].

    ※ You can upgrade your equipment using equipment upgrade material once it reaches the max level."

  • How do I awaken Masters?

    You can awaken Masters through the Awakening Dungeon or by using the Awakening Stones you acquired as Tribute. The number of required Awakening Stones vary by stage (total 3 stages). 

  • What benefits do I get from watching ads?
    You can refresh the TinyTAN Coin Shop, recharge Hearts, and obtain various other benefits by watching ads.
    If ads do not appear, please wait or try restarting the game.​
  • I didn't receive my coupon rewards.
    Coupon numbers are made up of letters and numbers.
    Please ensure that you did not mix up [capital letter O] with [number 0] or [capital letter I] and [number 1].

    If the coupon was properly used but the reward was not sent out, please try exiting the game and restarting the game.
    If you require any additional assistance, please submit a 1:1 inquiry with the coupon code.
  • How do I delete my account?

    You can [delete your account] by going to the settings in the game.

    Please decide carefully as you will be removed from all servers, and data cannot be recovered once deleted!

     

    If you wish to withdraw your Hive membership account, please refer to the steps below.

    Please note that other game data used with the same Hive account will not be available, and deleted data cannot be recovered.

     

     1. In-game [Settings] → Select the profile picture on top

     2. [My Page] → [Account Setting] 

     3. Enter your information and click [Delete Account] 

  • I don't get Soul Fragment System. Please explain.
    Soul of Kalrar Fragments can be obtained from Challenger Dungeon. 
    Combine 30 of these into 1 Soul of Kalrar.

    You can obtain 2-44 Soul of Gaia Fragments from Infinity Summon based on summon rates. 

    When you obtain 30 Soul of Gaia Fragments 
    and go to the [Manage Hero] menu, they will automatically be combined into a Soul of Gaia.​
  • Is there a way to change my nickname?

    Please understand that there is no feature that allows you to change your nickname, as the Hive ID you signed up with appears as your Cartoon Wars 3 nickname. 

  • I got banned while playing the game. What should I do?

    If your account is banned while playing the game, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask).

     

    [Required Information]

    1) Server: 

    2) Alliance Code:

    3) Nickname:

    4) Message you faced upon login:​ 

  • How do I set up Auto Attack?

    Tap the Auto Attack button on the right-hand side towards the middle of the screen in-game. 

  • I am unable to enhance a Rune 10 times.

    Auto Enhance is set up so that once it succeeds, the enhancement in progress will stop. When it fails, it will continue until it succeeds. 

     Please confirm if you have enough Gold or if you haven't already reached the max Rune level.

  • What languages are supported?

    The game supports a total of 11 languages: Korean, English, Japanese, Simplified Chinese, Traditional Chinese, German, French, Spanish, Indonesian, Thai, and Italian.

  • What is Hero Collection system? And how does it work?
    Alteration System has been replaced to Hero Collection System after Change 2.0 update.
    And it is to collect, manage, and aplly various appearances of heroes in game.

    [How does it work?]

    1. If you limit-break a hero in possession to First Impact, you will automatically earn the First Impact Collection appearance for that hero.

    2. If a First Impact hero's appearance is not updated yet, its Collection Card will automatically be added at the time of update.

    3. If a Hero Collection is locked, you need to collect all collection cards for that collection. The 'Equip' button is activated when you collect 3 collection cards of a specific appearance.

    [How to level up Hero Collection]

    1. Any identical cards obtained after an appearance has been unlocked are used as material.

    2. When you level up a Hero Collection by 1 using material cards, that hero's stats also increase by 3%.

  • How do I prevent the screen being transformed automatically?

    This may happen if the Tilt option is enabled.

    To disable this feature, please follow the steps below:

     

    1) Tap the [Gear] icon on the top right side of the screen

    2) Settings → Unselect [Tilt]​ 

  • What is an Alliance Code?

    Alliance Code is a unique identification code for your account.

    It is used for various player interactions such as forming alliances with other players.

     

    [How to Check Your Alliance Code]

    - Swipe your lobby screen to left and tap [Alliance] → Find your Alliance Code there​ 

  • How can I chat with other users?

    Tap the speech bubble icon towards the lower middle part of the screen in-game.

    Quick Chat : Sends simple pre-written messages.

    Emotes : Function featuring simple emoticons.

    Voice Messages : Sends recorded voice messages.

    Text Messages : Sends messages of text entered by user.

  • I would like a glossary of the terms used in the game.

    Please refer to the list below for HEIR OF LIGHT terminology. You can search specific terms to navigate the list more efficiently. 

     

    [Master]

    Select between these main characters: Saighead, Miya, Ophelia, 

    Björn, and Ishmael. 

     

    [Servant]

    Servants can Explore with Masters and may be used as enhancement material, Skill-Up material, and Evolve material. 

     

    [Gold]

    In-game currency that can be acquired as you play. 

    Used to enhance/evolve Masters and Servants, enhance Runes, and for summoning.

     

    [Karats]

    In-game currency used to summon Heroes, purchase Tickets, etc. 

     

    [Tribute]

    You can acquire Awakening Stones or Gold at set times (for freed Estates). 

     

    [Mystery Dungeon]

    You can acquire Servant Summon Shards here. For Mystery Dungeons opened by someone else, you must receive approval to enter. 

     

    [Invasion System]

    ※View by entering World Map, menu at the bottom right. 

    1. Invasion (Skull icon)

    Automatically occurs once per day in your Estate.  

     

    2. Tower Invasion (Pointy tower icon)

    Another user will invade your manor once per day. 

     

    3. PvP (Helmet icon)

    Another user will invade freed manors once every hour. 

     

    [Awakening Material Dungeon]

    Acquire Element Stones used for awakening Masters and Element upgrades. 

    The Magic Dungeon is always open. Elemental Dungeons are open on different days of the week, depending on the Element. 

     

    [Rune Dungeon (Omen’s Void)]

    You can acquire Runes of better stats and higher grades than in the normal Explore stages.일반

    You can equip Runes of different shapes and also enhance them. 

     

    [Element Growth]

    You can enhance the Water/Fire/Forest/Light/Dark Elements using the different Element Stones. 

    ※Upgrading Elements:  Lobby→ Tap the bottom left menu→ Element Upgrades

     

    [Valor]

    Valor is required to play through the stages. You acquire 1 every 5 minutes. 

    You can recharge Valor by leveling up your account, doing missions, or purchasing Karats. 

     

    [Missions]

    Missions in the form of quests. 

    You can view missions at the bottom left of the lobby screen. 

     

    [Quests]

    You can run the tutorial and play Chapter Element Quests.

     

    [Black Market]

    You can purchase special items here. You will be able to see up to 10 items. 

    You will start with 4 slots, but can expand to 10 using Gold and Karats.

     

    Items in the Black Market are sold every hour. Once you enter the Black Market after 1 hour, the items will automatically refresh to the new set. 

     

    [Summons]

    You can summon Servants using Summon Stones, Summon Shards, Gold, and Karats you've acquired during gameplay.  You can find the Summon menu at the right in the lobby screen. 

     

  • I want to check my purchase history.
    Here's how for each market.

     ■ Google Play Store: Google Pay → [Activity]

     ■ Apple App Store
      ① Device Settings → Profile on top
      ② [Media & Purchases] → [View Account] → [Purchase History]
         It can also be checked at Apple Support.

    You can select each purchase to check the detailed info such as the order number.​
  • Game crashes while I'm playing. Please help.
    A crash may happen due to various reasons.

    Please refer to the appropriate steps below in order to minimize this issue, even though these steps may not be the ultimate solutions:

    ■ Steps for smoother gameplay
    -------------------------------------------------------------------------------
    1. Android
    Home → Settings → Apps → Dragon Blaze → Clear cache and data → Uninstall Dragon Blaze then restart your device → Reinstall Dragon Blaze

    2. iOS
    Home → Settings → Safari → Clear History and Website Data → Uninstall Dragon Blaze then restart your device → Reinstall Dragon Blaze

    3. Check your network connection
    Please ensure that you have a stable LTE or Wi-Fi network connection before you play the game.

    4. Conflict with installed apps
    If an app recently installed conflicts with the game, please consider uninstalling it before you play the game.
    (Please uninstall unauthorized apps and recently installed apps.)

    Device degradation and increased system requirements
    The minimum system requirements for the game may increase as new content and modes are constantly updated.
    Please also note that your device may be degraded based on your usage period.
    -------------------------------------------------------------------------------

    If the problem still persists, please fill out the required information below and submit an inquiry to our Customer Support:

    <Required Information>

    1) Account nickname:
    2) Device name:
    3) OS version:
    4) Dragon Blaze game version:
    5) Date the issue occurred on:
    6) Name of the mode the issue occurred and steps:
    7) A screenshot showing the issue

    * For files exceeding the size of 1MB, please submit your inquiry via Customer Support, as they may be difficult to attach to the in-game inquiry.​
  • What do I do if I want to combine Units while keeping a Giant's element?

    A Giant's element is preserved only when it is combined with another Giant.

     

    Please make sure to combine among Giants to keep their elements, as combining Giants with regular Units will produce regular Units.

     

    In addition, you may obtain a Phase 1 or Phase 2 Giant randomly when you combine a Phase 1 Giant with a Phase 2 one, whereas you can only obtain a Phase 1 Giant when you combine two Phase 2 Giants.

     

    Example:

    Phase 1 + Phase 2 = Randomly chosen among Phase 1 or 2

    Phase 3 + Phase 4 = Randomly chosen among Phase 3 or 4

     

    Please note that you can have up to Phase 5.​ 

  • The price of the item is different from the actual charge.

    Paid items in Heir of Light are sold according to App Store and Google Play policies.

     

    As they are foreign market services, the actual price is charged based on the dollar or each country's currency.

     

    Please understand that prices may be different as currencies are affected by exchange rate, and final prices are charged according to the exchange rate at the time of purchase.

     

    For more information, please contact the market, financial service, or mobile network provider you are using.​ 

  • How do I add friends?

    There are 4 ways you can add friends, which are listed below.

     

    1. Tap another user's character : Tap the [Friend Request] button

    2. Tap a character in a chat window : Tap the [Friend Request] button

    3. Recommended Friends : [Friends] → [Recommended Friends] → [Request]

    4. Search username : [Friends] → Search in [Recommended Friends] and [Request]

  • Tell me about the available payment method.

    ■ Play Store

      - Card payment that allows international payments

      - Mobile phone micropayment (data information usage fee)

      - Google gift card

      - Payco Points

      - Kakao Pay

     

     ■ App Store

      - Card payment that allows international payments

      - Apple Card, Apple Pay, Apple Cash, Apple gift card

      - Mobile phone payment

      - Payco Points

      - Kakao Pay​

  • A player is harassing me.
    If harassment or abuse is confirmed to have taken place in our game, we will investigate this matter with relevant departments and take immediate action according to our Operation Policy.

    If you wish to report someone engaging in abusive behavior or sexual harassment, please submit your inquiry, along with screenshots describing details surrounding this issue.
    (Please make sure to attach an original image where the chat scroll is moved down to the very bottom.)

    We will be sure to do our best to provide players with a better game environment.
    Thank you.​
  • What is Expedition?

    In Expedition, you can support your allies.

     

    Please select your Units carefully as Units in an Expedition cannot participate in other battles.

     

    Expedition Details

     

    1) Time spent, EXP, and rewards depend on each region's difficulty.

    2) Expedition success rate varies with participating Units.

    3) When an Expedition fails, you'll receive less EXP and rewards.

     

    How to Dispatch an Expedition

     

    1) Select EXPEDITION in the town

    2) Select an arrowhead to select Units

    3) After selecting Units, tap [X] in the top right corner

    4) Tap [Begin]

    5) Claim rewards after the indicated time elapses​ 

  • I want to cancel or stop my subscription. (Google)

    Subscriptions are automatically renewed every month.

    You can stop or cancel your subscription by following the instructions below.

     

    Enter Google Play Store → Tap on the three stacked lines icon in the upper left corner (≡) → Tap on Subscriptions → Cancel payment​ 

  • Where can I find my CS code?

    Access game> Main Menu to the top right of the lobby screen> Settings> Account/Misc 

  • I can't apply the Title I received!
    Titles are not applied immediately even after you've obtained them.
    To change your Title, go to Select Character → Tap the crown icon → Select a Title you wish to apply.
    * Titles can only be applied to the character that obtains them.​
  • When are weekly ranks reset, and when do I get my rank reward?

    Weekly ranks are calculated between Monday 6 PM and the following Monday 5:59 PM PDT.

     

    Please note that you can only receive rewards by following the steps below:

    Go to Raid/Team Battle/Siege after Monday 6 PM > Tap [Rewards] > Tap [Claim] at the bottom of the rank reward chart

     

    If you stay online at the time of reward distribution, please make sure to log in again to receive your rewards.​ 

  • I want to cancel or stop my subscription. (Apple)

    Subscriptions are automatically renewed every month.

    You can stop or cancel your subscription by following the instructions below.

     

    Enter Apple App Store - Tap on the person icon in the upper right side - Subscriptions - Cancel subscription​ 

  • How do I use event coupons?

    Coupon Number (ex: ABCD-1234)

    - Target: Android only

    - Instructions: Main screen in-game > Tap the arrow on the top left, then tap the Event icon (gift box icon) > Tap [Event Coupons] at the bottom of the banner, then enter your coupon number and check your Mailbox. 

     

    Those using a guest ID must sign in with a Hive ID. If you check your Mailbox and find that you have not received your item(s), please close and open the game again.

     

    ※ Apple does not support a feature in which users can input coupon numbers in-game. We ask iOS users to attach a picture of their coupons and submit an inquiry to Customer Support.

  • How do I leave a guild?
    Please refer to the steps below to leave a guild:
    Lobby → Guild → Guild Options (Cogwheel button) → Tap "Leave"

    If you are a Guild Master, you need to transfer your leadership to another member before you leave your guild.

    If you are the only one member in a guild, you may disband your guild instead.
    You will then be able to leave or disband the guild as intended.

    You may join another guild immediately after you leave, but you are only able to play guild modes after the current guild mode season ends.

    Please note that guild mode calculations are carried out on Mondays from 12 AM - 6 AM. New seasons begin every Monday at 6 AM.​
  • Is there a specific rule for deploying Units? (e.g. Deploying Units of the same element?)

    You cannot deploy Units of the same ATK element, but you may deploy identical Units to battle slots if they have different ATK elements. 

  • I can’t participate in the payback event because I have time left on previously purchased Limited Packs.

    With the v3.8 update, the repurchase period has been adjusted as follows:

     

    [Repurchase Period]

     

    1) Repeat Battle Pack 1, 2/All-in-One Pack - Can be purchased again 14 days before the benefits expire.

    2) Double Shard Pack - Can be purchased again 7 days before the benefits expire.​ 

  • My app isn't updating.

    "

    ◆ Google Play Market Version Update

     

    1. Run Google Play > Search GAMEVIL > Select the game in question and update

    2. Run Google Play  > Menu > My apps > Select the game in question and update 

     

    ◆ iOS Update

     

    1. Close Royal Blood client

    2. Go to the App Store on iOS device 

    3. Tap the Updates button at the bottom of the App Store 

    4. Drag down (↓) to refresh the Updates list 

    5. Tap the Update button on the Royal Blood client"

  • I deleted mail by accident. How do I restore it?
    We will be able to help with recovering mail once per account.

    However, we will need a few pieces of additional information from you. We ask that you please fill out the required information below so that we may assist you as soon as possible

    ------------------------------------------------------------------------------

    [ Required Information ]

    1) Account nickname:
    You can find this at the Lobby → Settings → Manage Account
    2) Data and time your mail was deleted:
    3) Name of the deleted mail:
    4) Agree to one-time recovery for accidentally deleted/expired mail per account: (O/X)

    ------------------------------------------------------------------------------

    ■ IMPORTANT

    1) Expired or accidentally deleted mail can be recovered once per account.
    2) Additional recoveries are not available in the future for the same reason.
    3) We are unable to help with recovery if you do not agree to the terms of a 1-time recovery per account.​
  • How come the same Units have different forms of evolution?

    Evolution types of Units depends on the number of the same type of Units that is displayed on the Guide.

    Please note that the same Shield Soldiers may evolve into different Units.

     

    [Example]

    1) Current Unit:

    - Shield Soldier A

    - Shield Soldier B

    - Apprentice Shield Soldier A

    - Apprentice Shield Soldier B

     

    2) Unit Evolution

    Shield Soldier A → Steel Shield Soldier A

    Shield Soldier B → Thorn Shield Soldier A

    Apprentice Shield Soldier A → Steel Shield Soldier B

    Apprentice Shield Soldier B → Thorn Shield Soldier B

     

    For more information on the evolution process, please tap the menu in the bottom left corner → Guide.​ 

  • How do I recover my lost game data from a guest account?

    We are able to perform a one-time recovery for your lost guest account by linking it to a new Hive account if the information you provide matches the information in our database.

     

    Please create a Hive ID and game account from the device you played your guest account on, fill out the required information below, and submit an inquiry.

     

    <Required Information>

     

    1. Server you used before:

    2. Crusade name you used before:

    3. When did you first create your Crusade? (approximate date):

    4. Last login date:

    5. Server you moved to:

    6. Player ID: 

    7. Current Crusade name:

    * You can check #5 - 7 in Settings (gear icon)

    8. Agreement to the following Terms and Conditions: (Yes / No)

     

    ※ Terms and Conditions ※

     

    1. Once you link your account, you will not be able to play your new Crusade.

    2. For newly created Hive accounts and Heir of Light accounts, please submit a ticket from the mobile device you were using before.

    3. Once you submit a ticket requesting an account link, the request cannot be canceled. 

    4. If the recorded information and device information does not match, we cannot help you link your account.​ 

  • The game won't run properly after I downloaded the update.

    We apologize for the inconvenience. Please submit an inquiry to Customer Support with the following information.

     

    < Inquiry Requirements >

    1) Is the issue persisting after deleting and reinstalling the app? :

    2) What is the name of the device model and OS version you are using? :

    3) Please attach a screenshot of the occurring issue. : 

    *Required in order to investigate the issue.

    4) Please give a detailed explanation of the issue so that we can contact the right department and resolve the problem as efficiently as possible.

  • A Select Summon I kept in my Mailbox had expired.
    We will be able to help with recovering mail once per account.

    However, we will need a few pieces of additional information from you. We ask that you please fill out the required information below so that we may assist you as soon as possible

    ------------------------------------------------------------------------------

    [ Required Information ]

    1) Account nickname:
    You can find this at the Lobby → Settings → Manage Account
    2) Data and time you received your mail:
    3) Name of the expired mail:
    4) Agree to one-time recovery for accidentally deleted/expired mail per account: (O/X)

    ------------------------------------------------------------------------------

    ■ IMPORTANT

    1) Expired or accidentally deleted mail can be recovered once per account.
    2) Additional recoveries are not available in the future for the same reason.
    3) We are unable to help with recover if you do not agree to the terms of a 1-time recovery per account.​
  • What do Rock, Paper, and Scissors mean next to a Unit?

    ​Rock, Paper, and Scissors indicate a Unit's ATK element.

     

    Each of them has advantages or disadvantages against one another, and damage may be increased or reduced depending on element matchup.

     

    If you are unsatisfied with a Unit's element, you may change it by going to [Kingdom] → [Unit Info].

    Please note that a certain amount of currency is required to do this.​ 

  • I used a Servant as a material/sold a Servant by mistake. Can you restore it?

    If you used a Servant accidentally, we can help you restore it in the following instances.

     

    [Can it be restored?]

     

    ① Servant used as material: Cannot be restored

    ② Dismissed Servant: Can be restored once a year

     

    If you have dismissed a Servant by mistake, please fill out the required information below and submit your inquiry to Customer Support.

     

    <Required Information>

     

    1. Current Crusade name:

    2. Server:

    3. Player ID :

    * You can check #1 - 3 in Settings (Gear icon)

    4. Date occurred: 

    5. The name of the Servant you want restored:

     

    ※ Warning

    1) You must submit a ticket within 7 days of this issue occurring. 

    2) Restoring a Servant is available only once a year per account.

    3) If a Servant was already restored within this year, you cannot restore any more Servants for the year.

    4) If you do not agree to the 1 restore per year policy, we will be unable to assist you.

    5) Servants can only be restored with their Origin grade. Skills, Awakenings, Equipment, and other used materials cannot be restored.​ 

  • Service Termination Refund

    Refund Policy

     

    1. Refund Conditions

    1) Refunds will be available for the Paid Crystals and Paid Gold

    that are in your account as of April 4th 10:00AM (PST).

    2) Refunds will not be available for Free Crystals and Free Gold you acquired from events and/or in-game systems.

     

    2. Refund Request Period

    - April 4th 10:00 - May 4th 23:59 (PDT)

     

    3. How to Request Refunds

    - Take a screenshot of your Paid Crystals, Paid Gold, and your purchase history

    Send your screenshot and related personal information (Hive ID, Server name, CS Code and etc.) to Customer Service center and request a refund.​ 

  • There was an error in downloading the update.

    We apologize for the inconvenience. Please submit an inquiry to Customer Support with the following information.

     

    < Inquiry Requirements >

    1) Is the issue persisting after deleting and reinstalling the app? :

    2) What is the name of the device model and OS version you are using? :

    3) Please attach a screenshot of the occurring issue. : 

    *Required in order to investigate the issue.

    4) Please give a detailed explanation of the issue so that we can contact the right department and resolve the problem as efficiently as possible.

  • I sold an item by accident while I was managing my Bag. Can I restore it?
    We will be able to help you recover your items once per account.

    However, we will need a few pieces of additional information from you. We ask that you please fill out the required information below so that we may assist you as soon as possible

    ------------------------------------------------------------------------------

    [ Required Information ]

    1) Account nickname:
    You can find this at the Lobby → Settings → Manage Account
    2) Data and time your item was sold:
    3) Item name:
    4) Agree to the terms below regarding a one-time recovery: (O/X)

    ------------------------------------------------------------------------------

    ■ IMPORTANT

    1) Recoveries can only be processed if you send us an inquiry within 7 days from which incident occurred.
    Additional recoveries are not available in the future for the same reason.
    2) Jewels equipped on your item cannot be recovered.
    3) We are unable to help with recovery if you do not agree to the terms of a 1-time recovery per account.​
  • What are benefits of selecting a Leader Unit?

    A Unit selected as a Leader Unit receives an HP and ATK bonus.

    In addition, when you set your Leader Unit as your Main Unit, it will be displayed to your friends when they play Adventure.​ 

  • Where can I find more tips about the game?

    Please visit the official forum to learn and share more useful information about the game.

     

    [Heir of Light Official Forum]

    https://forum.gamevil.com/forum/ios-android-games/heir-of-light?1895-Heir-of-Light=

     

    The forum is filled with many experienced users who are willing to share detailed information regarding the game, which include lists of recommended Servants that Heirs and forum admins put together, as well as update news.​ 

  • Can I continue to use the same character after changing my mobile device?

    If you linked your account using your previous mobile device, your game data will be maintained even after changing to a new device.

  • I enhanced/combined/transferred an item by accident. Can I restore it?

    Unfortunately, items that have been enhanced/combined/transferred properly cannot be recovered unless it is due to bugs or errors.

     

    Moving forward, we sincerely ask that you please take your time to check your items before you use any of the aforementioned equipment features.​ 

  • How often do Swords get refilled?

    A Sword is refilled every 10 minutes when you have 4 or less Swords.

    However, they are not refilled if you have 5 or more Swords.​ 

  • What is Combine?

    Combine is a feature that allows you to combine Servants that you don’t use to create a new Servant.

     

    Visit the page below to read up on the details.

     

    [v2.3 INFINITE update details]

    https://forum.gamevil.com/forum/ios-android-games/heir-of-light/english-ag/announcements-bf/252172-notice-v2-3-update-patch-notes​ 

  • The game keeps disconnecting .(Settings for low specs)

    To adjust the graphics quality: Load game> Main Menu> Settings> Graphics Menu

  • I purchased Gold by accident. Please help me receive a refund.
    We will be able to help you with a refund once per account.

    However, we will need a few pieces of additional information from you. We ask that you please fill out the required information below so that we may assist you as soon as possible

    [ Required Information ]

    1) Agree to the terms below for a one-time refund: (O/X)

    ■ IMPORTANT
    1) Please be sure to keep your Gold amount intact in order for the refund to properly go through.
    2) Additional refunds are not available in the future for the same reason.
    3) We are unable to help you with a refund if you do not agree to the terms of a 1-time refund per account.​
  • Is there a limit to using friend's Leader Unit in Adventure?

    You may summon a friend's Leader Unit only once per battle. To do this, tap a friend's image in the tower.

    A friend's Leader Unit will die 30 seconds after being summoned, and that Unit will be available for battle once again in 24 hours.​ 

  • What are Sanctuaries?

    Sanctuaries have been added to the expanded World Map.

     

    Sanctuaries are harder than normal Explore tiles. They open up when you reach Lv. 18 for Star Rewards in a region.

    You must use a portal to enter the Sanctuaries.

     

    Please read on for more details.

     

    [How to Enter Sanctuaries] 

     

    - You can use the elemental portals to move to the expanded [Sanctuaries].

    - One portal exists per region. (Water/Fire/Forest/Light/Dark - 5 in total)

    - If you have already reached Lv. 18 Star Rewards, the portal will be opened automatically once you enter the World Map after the update. 

    - One portal tile exists per region. When you tap on the portal tile, you can enter the Sanctuary. ​

     

    [Sanctuary Rewards]

     

    ① Stage Clear Rewards

    - You can obtain crafting materials, Servant-specific Skill Bun shards, and Servant Shards from clearing Sanctuary stages. 

    - Repeat Battles from Sanctuaries are not synced with the Explore stages and will only count when you clear each elemental Sanctuary. 

     

    ② Star Rewards

     

    - Sanctuary Star Rewards are not synced with the Explore stages and will only count the Stars you earn from clearing each elemental Sanctuary. 

    - You can obtain Summon Stones, Karats, Supreme Elemental Stones, Conversion Stones, and Servant-specific Skill Buns from Sanctuary Star Rewards.​ 

  • I selected a different ally by accident and deified it. Can you help me revert this?
    Unfortunately, allies that have been deified properly cannot be reverted unless it is due to bugs or errors.

    Moving forward, we sincerely ask that you please take your time to check your allies before you proceed to deify them.​
  • How do I get rewards for Giant's Phase increase?

    ​When you upgrade normal Units to Giants or upgrade a Giant's Phase, Phase Increase Rewards are sent to your Mailbox after a successful upgrade.

     

    You can only earn this reward when you directly upgrade Units. In other words, you will not earn rewards for summoning Giants with a boosted Phase.

     

    Just like Unit Enhance Rewards, you may earn Phase Increase Rewards for each Unit.

    Ex.) When you upgrade two ★1 Apprentice Spearmen (Rock) to Giants or upgrade their Giant Phases, you will receive rewards for each Unit.​ 

  • What is Crafting?

    [Crafting] is a feature that was added with the v2.4 update for better gameplay.

    You can craft Soul Crystals, Summon Stones, Skill Buns, and Elemental Stones.

     

    Please visit the official forum for more details.

     

    [Update] Go to 2.4 Gate of Sanctuary

    → https://forum.gamevil.com/forum/ios-android-games/heir-of-light/english-ag/announcements-bf/252736-notice-v2-4-update-patch-notes​ 

  • What kind of items can I sell and purchase at the Auction House?

    Your sellable Equipment/Planar Crystals/Consumables/Materials will display a Sell button in [Auction House]-[Confirm Listing].

  • I didn't receive my rewards from a Battle mode.
    If you haven't received your ranking rewards even if you have already played Battle modes, please fill out the required information below and submit an inquiry.

    [ Required Information ]

    - Account nickname:
    - Mode name with missing rewards:
    - A screenshot showing your rank:

    * For files exceeding the size of 1MB, please submit your inquiry via Customer Support, as they may be difficult to attach to the in-game inquiry.​
  • Will a Giant's element be preserved once a Giant evolves?

    A Giant's element will only be preserved when both the target (Original Unit) and material Units are Giants.​ 

  • I can’t find my elemental stones!

    With the v2.4 update, all of your currencies and Elemental Stones upgrade button can be found in [Resource Inventory].

    Please visit the official forum for more details.

     

    [Update] Go to 2.4 Gate of Sanctuary

    → https://forum.gamevil.com/forum/ios-android-games/heir-of-light/english-ag/announcements-bf/252736-notice-v2-4-update-patch-notes​ 

  • What is a Hive membership?
    Hive is an integrated platform service that connects the world.
    You can use all Hive game services using a Hive membership account.​
  • I lost my points as soon as I entered Calydon, and the game crashed. Please help me restore them.
    A large number of monsters spawn in Calydon. As a result, you may experience lags or crashes when you play the game on low-end devices.

    Normally, unusual crashes or freezes occur when the network connection is unstable or there is not enough available memory.

    Please note that the actual network connection may be unstable even if it appears to be normal on your device.

    For a smoother gameplay experience, we also recommend that you disable various display settings in Lobby → Settings.​
  • Will Special Skills be kept if I evolve or combine Units with Special Skills?

    Special Skills may be kept or lost based on the following:

     

    <Evolution>

    1) Special Skill Unit + Special Skill Unit = Special Skill kept

    2) Special Skill Unit + Normal Unit = Special Skill lost

    3) Normal Unit + Normal Unit = Special Skill lost

     

    <Unit Combination>

    Special Skills are kept at rare chances regardless of target/material Unit's Special Skills.​​ 

  • What is Co-Destruction?

    Co-Destruction is a system that disables Passive Skills when two identical Servants with identical classes meet as enemies.

    If the two Servants have different Transcendence levels, the Passive skill of the Servant with the lower Transcendence level will be disabled.

     

    Co-Destruction is only applied in Infinite PvP BETA. It is activated when the Servant name and element is identical.

     

    Please visit the official forum for more details.

     

    [2.5 Update Details]

    https://forum.gamevil.com/forum/ios-android-games/heir-of-light/english-ag/announcements-bf/253622-notice-v2-5-update-patch-notes​ 

  • How do I join a Hive membership?
    If you have an existing Hive ID you use, you can log in with the Hive membership using the registered email.
    If you know the Hive ID but don't remember the email address, please press [Find E-mail with Hive ID].

    You can also create a new account by pressing the [Sign Up] button on top.​
  • I accidentally used an Infinity Summon I received as a login reward.
    Unfortunately, Infinity Summons that have been used properly cannot be recovered unless it is due to bugs or errors.

    Moving forward, we sincerely ask that you please take your time to check your items before you proceed to use them.​
  • I want to report an account that used illegal programs.

    If you suspect that someone is using illegal programs, please fill out the required information below and submit your inquiry. We will then investigate the issue and take appropriate action.

     

     

    <Required Information>

     

    1) Account info suspected of illegal program use:

    2) Mode illegal programs were possibly used on: 

    3) Screenshot describing the use of illegal program (Please attach a file):

     

     

    [Submit Your Inquiry to Customer Support]

    https://customer.withhive.com/ask

     

    Please note that we are constantly monitoring the game through our internal system in order to detect illegal programs. We will be sure to do our best to provide players with a better game environment.​ 

  • What is World Battle?

    World Battle is a team battle mode. You will battle a random opponent and their Infinite PvP battle decks using 5 of your own battle decks.

    The damage you inflict and the number of Servants you killed will be used to calculate your rank. You will receive rewards based on your rank. 

     

    * World Battle will be available for Crusades Lv.19 or above.

    * You can battle once per day, and entering requires Valor. 

    * Battle count will be reset at midnight every day.​ 

  • I did not receive the password email.
    Your email registered with Hive membership may have opted out from receiving emails or could have moved the email to Spam.
    If you haven't opted out from receiving the email or moved it to the Spam, please submit a 1:1 inquiry.
  • What is Hands-Off mode?

    This allows you to play Challenger Dungeon automatically while you are offline.

    From Change 2.0 update, you can challenge up to Chapter 2 of the renewed Challenger Dungeon.

     

    * When you clear a Challenger Dungeon stage, Hands-Off Mode for that stage automatically begins. You can then earn rewards in 30 seconds regardless of the time spent for clearing the stage.

    * Guild Siege Battle reservation feature cannot be used during Hands-Off Mode.

    * World buffs are applied during Hands-Off Mode as well. ​ 

  • I want to report an account that used offensive language in the official forum.

    If harassment or abuse is confirmed to have taken place in our game, we will take immediate action according to our Operation Policy.

     

    However, we may need more information to get a grasp on the exact situation.

    Please fill out the required information below and submit your inquiry.

    We will then be able to assist you as soon as possible.

     

    <Required Information>

     

    - Nickname of reported account:

    - Relevant screenshots:

     

    [Submit Your Inquiry to Customer Support]

     

    ① (https://customer.withhive.com/ask)

    ② Click "Contact us" on the bottom of the FAQ page

     

     

    Please note that we are constantly monitoring the use of offensive language in our official forum and taking appropriate actions according to our policy.

    Apart from your reports, we will strive to provide players a better community.​ 

  • How does World Battle work?

    World Battle is carried out in the following manner:

     

    1. You will be automatically matched with an opponent for a battle. This opponent is ranked somewhere between #1 - 300 during the previous season of Infinite PvP.

    2. Your team will be composed of 4 Servants per team, and you will have 5 teams, which means you will be deploying 20 Servants for the battle.

    3. You will fight 5 consecutive battles. All battles will be in auto mode, identical to Infinite PvP.

    4. The rules are the same as Infinite PvP, and Co-Destruction will be applied here as well. 

    5. You will receive a rank between F - SSS based on the number of enemy Servants that survived. 

    6. After the battle ends, you will receive one reward based on your rank.​ 

  • How can I delete my account?
    In the game settings, you can use the [Delete Account] feature.
    If you just want to reset your account, use the [Reset] button. This will delete all of your game data and make it impossible to recover it.

    If you wish to withdraw from your Hive membership account, please follow the steps below. However, please be aware that once your account is deleted, you will no longer be able to access other games associated with the same Hive account, and the deleted data cannot be recovered.

     ① Open BTS Cooking On: TinyTAN Restaurant.
     ② Go to [Menu] → [Cogwheel Icon] → Profile Picture.
     ③ Go to [Hive Account Settings] → enter required information and withdraw.​
  • I can't find the Transcendent Essences I used to have.

    The number of Transcendent Essences you have are displayed at the top right corner of the screen along with your Gold, Rubies, Shoes, and Tickets. 

  • What is Potential?

    Potentials are divided into Normal Potentials and Special Potentials.

     

    1. Potentials are available only to Servants that are Origin 4★ or higher. (Evolve Buns cannot be used)

    2. You can unlock slots in consecutive order starting from the left. You must fulfill the requirements per slot to unlock them.

    3. Rainbow Stones and Gold are required to unlock Potentials for the first time.

    * You can obtain Rainbow Stones from Craft > Elemental Stones by spending Supreme Elemental Stones.

    4. Unlocked Potential slot will be effective for the corresponding Servant only.​ 

  • How can I check my CS Code?
    You can check your CS Code by following the method shown below.

     ① Open BTS Cooking On: TinyTAN Restaurant
     ② Tap [Menu] in the upper right corner.
     ③ Check your CS Code listed under your nickname.​
  • I can't see what I received from Infinity Summon.
    You can find the resources you obtain from Infinity Summons in the following locations:

    [Allies and Souls]
    Lobby → Heroes

    [Infinity Cards]
    Lobby → Infinity Summon → Manage Infinity → Set the button on the top right corner as "Owned"

    [El Gaia's Weapons]
    Lobby → Heroes → Exalted or First Impact tab → Select an ally and tap the El Gaia's Weapon icon on the right side of that ally
    - You may also access El Gaia's Weapons in: Lobby → Heroes → Tap El Gaia's Weapons on the left side​
  • What are the requirements for unlocking Potentials?

    1. Normal Potential

    1) There are 5 Normal Potentials per Servant.

    2) You must unlock Normal slots to acquire Normal Potentials.

    3) Slots can be unlocked when you fulfill their requirements.

    * Unlocking requirements for each slot is as follows.

     

    Slot #1 -> Requirement: 3rd Awakening/Potential type: Fixed/Number of Potentials: 1

    Slot #2 -> Requirement: 4th Awakening/Potential type: Random/Number of Potentials: 2

    Slot #3 -> Requirement: 5th Awakening/Potential type: Random/Number of Potentials: 3

    Slot #4 -> Requirement: Lv.68/Potential type: Random/Number of Potentials: 3

    Slot #5 -> Requirement: Lv.70/Potential type: Random/Number of Potentials: 3

     

    * When you unlock a Potential slot, you will receive the effects that corresponds to the unlocked slot. 

    You will not receive identical effects from one slot. 

    The effects you get from a slot can be repeated in a different slot.

     

    2. Special Potential

    1) Special Potentials are available only to Origin 5★ Servants.

    2) There are 4 Special Potentials per Servant.

    3) Slots can be unlocked when you fulfill their requirements.

    * Unlocking requirements for each slot is as follows.

     

    Slot #1 -> Requirement: 1 Transcendence/Potential type: Fixed/Number of Potentials: 1

    Slot #2 -> Requirement: 2 Transcendence/Potential type: Fixed/Number of Potentials: 1

    Slot #3 -> Requirement: 3 Transcendence/Potential type: Random/Number of Potentials: 1

    Slot #4 -> Requirement: 4 Transcendence/Potential type: Random/Number of Potentials: 1

     

    * When you unlock a Potential slot, you will receive the effects that corresponds to the unlocked slot. 

    You will not receive identical effects from one slot. 

    The effects you get from a slot can be repeated in a different slot.

    * Special Potential slot #2 enhances the Servant’s Passive skill.

    It does not increase the existing Passive skill, but it will be applied seperately as an effect of this slot.​ 

  • I didn't receive my coupon rewards.
    If you fail to receive rewards after redeeming a coupon code, please refer to below.

     ① "Invalid coupon code. Please check again"
      → You may have entered the code incorrectly or confused numbers with letters. If the coupon code contains the letters O or I, or the numbers 0 or 1, try switching them.

     ② "Failed to retrieve user information. If the problem persists, please contact customer service."
      → Guest accounts cannot use coupons. Please sign up for or log in to Hive to use the coupon.

     ③ "You have entered a coupon code for another game. If the problem continues, please contact customer service."
      → The coupon code you have entered is not for Cooking On in-game items.
       This error appears when entering a coupon code for a different game.

     ④ "Failed to use the coupon. If the problem continues, please contact customer service."
      → There may be a network issue. Please relog in and try again.

    If you follow the steps above and still can't use the coupon, please send a 1:1 inquiry with the coupon code.
  • What is Training Field?
    In Training Field, you can engage in mock battles against all World Bosses and see your results.

    Training Field is available in: Lobby → Fight → Honor Gorge → Training Field

    * 10 Auto Retries are provided inTraining Field.
    * You can play Training Field even after you've used up all 10 Auto Retries.
    * Tickets are not consumed in Training Field.​
  • How do I use Mark Gear?

    Mark Gear can be equipped to change your Servant’s Mark. It does not matter if you have the Servant’s Avatar or not.

     

    [How to Equip]

    Servants → Modify → You can equip Mark Gear in [Mark Settings]. 

    Servants with Mark Gear can select which Mark you want to use in the battle prep screen.

     

    * Mark Gear offers 4 Marks: Sunrise/Sunset/Umbra/Moonset. You can obtain Mark Gear by crafting.​ 

  • I want to know about the ongoing events.
    To see more information about events that are live, log in to the game and tap the [Event Notification Icon]. 
    Information is also available on [X], [Facebook, and Instagram].
  • How do I increase Affinity?
    When you increase the Affinity of a certain ally, you can earn an Infinity Card of that ally.
    Please read the details below for more information:
    ---------------------------------------------------------------------------

    [Accessing Affinity Menu]
    - Lobby → Heroes → Affinity on the left side

    [How to Increase Affinity]
    1) Greet allies (3 times a day)
    2) Gifts: Send designated Gifts to each ally to increase their Affinity.

    * Rewards based on Affinity progress
    - 100%: An Infinity Card for a designated ally
    - 80%: 5 SSS Ally Summons
    - 60%: 3 SSS Ally Summons
    - 40%: 100 Transcendent Essences
    - 20%: 50 Transcendent Essences

    ■ IMPORTANT
    1) Affinity items can be obtained from Calydon Hunting Land at a set rate.
    2) You can collect Affinity progress rewards all over again after you collect the 100% progress reward.
    3) You can claim an unlimited number of Affinity rewards.​
  • What are Servant Stats?

    Servant Stats show the engagement rate per content including Awakening Material Dungeons, Infinite PvP, and World Raid.

    You can also check the most popular Gear equipped to Servants.

     

    * This system provides stats for all Servants. The Servant Stats window shows the stats for the currently selected Servant.

    * You can view these statistics in Servants → Stats, Visit, Servant (Both simple and detailed) pop ups, Collection, and the Summon results window.​ 

  • I can't update the game from the market.
    You can update to the latest version from the following places.

     ■ Google Play Store
      ① Close the game and open the [Play Store] → Profile on the top right
      ② Go to [Manage apps & device]
      ③ Check [Updates available] or [See details]
     
     ■ Apple App Store
      ① Close the game and open the [App Store]
      ② Profile on the top right
      ③ Pull the page to the bottom to refresh the page​
  • How do I deify First Impact allies?
    Please refer to the following steps to find out more about deifying First Impact allies and the requirements:

    1. Lobby → Heroes → Exalted → Select an active ally and tap the "First Impact" icon
    2. Lobby → Heroes → First Impact → Select an ally and tap the "First Impact"

    [Exalt Requirements]
    1. An Infinity ally that is +10 Exalted
    2. 16,000 Transcendent Essences
    3. 900,000,000 Gold​
  • What is Party Raid?

    Party Raid is a real-time raid where 3 Heirs deploy 3 Servants each.

    9 Servants in total will participate in the raid.

     

    ① Crusade level: Lv. 32 or higher

    ② Available: Every day from 00:20 AM - 11:50 PM

    ③ Entry fee: Valor

    ④ Battle count: 140 times per week

    ⑤ How to play: Full auto battles, identical to Infinite PvP. You can use Support Team and the Add My Team feature to play

    If you’re only using your own Servants, you can Repeat Battle.​ 

  • Tell me about the official community channels.
    Visit our official community channels for the latest news.

     ■ BTS Cooking On: TinyTAN Restaurant Official Channel (X)
     ■ BTS Cooking On: TinyTAN Restaurant Official Facebook
     ■ BTS Cooking On: TinyTAN Restaurant Official Instagram
  • How do I obtain and equip El Gaia's Weapons?
    You can obtain 3 guaranteed El Gaia's Weapons from Infinity Summons.
    Exalted or higher allies can equip El Gaia's Weapons.

    Please read the details below for more information:

    ■ Obtaining El Gaia's Weapons
    Lobby → Infinity Summon → 9 Summons (9,000 Rubies) → Get 3 El Gaia's Weapons

    ■ Equipping El Gaia's Weapons
    1. Lobby → Heroes → Exalted or First Impact tab → Select an ally and tap the El Gaia's Weapon icon on the right side of that ally
    2. Lobby → Heroes → Tap El Gaia's Weapons on the left side → Tap a weapon in possession then tap [Equip]​
  • What is Gear Super-Enhance?

    The Gear Super-Enhance system allows you to enhance your Origin 6-Star [Epic, Legendary] Gear up to +19.

    You can increase your main stat and select a secondary stat you want to enhance through Super-Enhance.​ 

  • I need help with other problems.
    If you can't find information you are looking for, please contact us through a [1:1 Inquiry] in the game.
    Please be advised that there may be a minor delay in responding if there is a high volume of inquiries.​
  • I can't find my Burn Capsules.

    Following the reworked Fever Time effects in the Chapter 7 update, all Burn Capsules have been removed from the game.

    We have sent out 700 Rubies per Burn Capsule to your Mailbox as compensation.

     

    Moving forward, Fever Time effects are in effect at all times, so you do not have to worry about Burning Points.​ 

  • How do I purchase Mission Packs?

    You can purchase Mission Packs at the start of every month from Packs in the lower left corner of the Lobby.

    However, you must be Crusade Lv. 11 or higher.​ 

  • What is Roah?
    A Roah can join your party and fight alongside you.
    All Roahs can be upgraded using unique Souls and Skill Fragments at Roah Universe.

    You may find more information as follows:

    ■ Manage Roah: You can create and enhance Roahs and assign them in different parties for different modes.
    This menu can be found in Lobby → Manage Roah.

    ■ Roah Universe: You can earn materials required for creating and enhancing Roahs.
    This menu can be found in Lobby → Adventure → Roah Universe.​
  • Where do I sign up for a Hive membership?

    You can only sign up for a Hive membership after you open the game and then tap [Join] within the [Hive Login] screen.

     

    Please note that you are not able to sign up for a membership through the Hive homepage.​ 

  • I can’t change my Infinite PvP Servants!

    To save the changes you made to your Infinite PvP team, 

    you need to win at least once with the changed Servants.

     

    * If you win, your changes will be saved.

    * If you lose, your Infinite PvP team will go back to the previous team.​ 

  • How do I craft and combine El Gaia's Jewels?
    El Gaia's Jewels can be crafted using Space Dragon Fragments that are available in Space Dragon Expedition, as well as with Extracted Solutions and Souls of Kalrar.
    You can combine up to 3 items based on the grade of the El Gaia's Weapon of an ally.

    ■ How to Craft
    - Lobby → Adventure → Odyssey Laboratory → Craft Jewels

    ■ How to Combine
    1. Lobby → Adventure → Odyssey Laboratory → Craft Jewels → Manage Jewels → Auto-Enhance
    2. Lobby → Heroes → El Gaia's Weapons → Manage Jewels → Auto-Enhance​
  • Why can't I join Hive?

    You may encounter problems joining Hive if:

     

    1. Your ID or email address is already registered

    2. You have over 5 unique Hive IDs that have signed up or logged in from a single device/IP (excluding guest accounts)​​​ 

  • What is Mock Battle?

    Mock Battle is a team battle mode that allows you to practice fighting against your friends, Guild Members, or other Heirs.

     

    * Mock Battle is available only for Infinite PvP and Global Infinite PvP. It will not give you rewards like Points or Honor Points.​ 

  • I want to unlink my Google or Facebook account and use Hive instead.

    If you link your account with your Google or Facebook account, you may play the game without a separate login process.

     

    If you wish to unlink your Google or Facebook account and use a Hive account instead, please refer to the steps below:

     

     

    1. If you are playing the game and your account is already linked to your Google or Facebook account, you can create a Hive ID and password in Hive account settings (One-time only).

     

    2. Go to your in-game Settings → Tap Hive button → Tap Account Settings (Gear icon) → Enter an ID to use → Enter password → Tap [Save] at the bottom → Your Hive account is now available and linked to your game

     

    3. Go to your in-game Settings → Tap Hive button → Unlink your account from your Social Network account at the bottom → Log out

    When you log in using your new Hive ID, you will be able to continue playing with your existing data.​ 

  • What is the Cult Training Ground?

    The Cult Training Ground is an easier version of Infinite PvP that gives you Honor Points regardless of the battle result. 

    It has identical requirements for entering and the same battle rules are applied as well.

     

    * You will not receive bonus Honor Points for consecutive wins. 

    * You will get half of what you would get from Infinite PvP. There is no bonus Points Reward for the first 10 battles.​ 

  • I registered with an email I don't use and now I can't find my Hive password. What do I do?

    We can help you recover your password by changing your registered email. Before that, we must confirm some information before we can help you.

    In order to recover your password, please answer the questions below and resubmit your ticket through Customer Support.

    We will then be able to assist you as soon as possible.

     

    <Required Information>

    1) Hive ID: 

    2) E-mail address: 

    3) Game title: 

    4) Game info: 

    - Character nickname, owned currency, level, server, etc.

    5) Account registration information: 

    - Date of birth, contact info, country, etc.

    6) Purchase history: 

    - First and last purchase history 

    7) Smartphone information: 

    8) Your Top 3 requested e-mail changes

     

    * If your new email address is already registered with Hive under a different account, it cannot be used as your new email address.

     

    Customer Service will contact you after changing your registered email.

     

    If you wish to change your password, please refer to [How do I change my Hive password?] in the FAQ.​ 

  • My Servant is not using skills!

    If your Servant is not using skills, please check out the tips below.

     

    [Tips]

    1) Tap on the AUTO button and activate [▶▶▶], on the upper left corner.

    2) If your Servant avatar at the bottom of the battle screen shows a lock, it will not be able to use skills. 

    Tap on the avatar to unlock it.​ 

  • How do I change my Hive password?

    You can change your Hive password by following the steps below.

     

    [How to Change Your Password If You Have Verified Your Email]

     

    1) Tap on Settings

    2) Tap on the Hive button and enter your profile

    3) Tap on [Password Modification] at the bottom 

    4) Check and enter the OTP verification code sent to your registered email

    5) Enter your old password once and new password twice, then tap [Save]

     

    [How to Change Your Password If You Have Not Verified Your Email]

     

    1) Tap on Settings

    2) Tap on the Hive button and enter your profile

    3) Tap on [Password Modification] on the bottom

    4) Enter your old password once and new password twice, then tap [Save]

     

     

    * Your password must include uppercase or lowercase English characters, numbers, and special characters. It also must be longer than 8 letters.

     

    * We recommend that you follow the "email verification" process in order to protect your account and privacy.​ 

  • What are Collection Effects?

    Collection Effects apply passive stats that are given based on the Awakening and Transcendence level of each Servant that you have. These effects will be applied to all Servants in the same class.

     

    * Collection Effects will be retained even when the Servant is consumed.​ 

  • I lost my Hive password. What do I do?

    If you have lost your Hive password, please follow the steps outlined below.

     

    1) Open MLB PI 2020 → Tap [Hive Log In] → Tap [Forgot Password?]

    → Enter [registered ID] and [registered email address] to reset password.

     

    2) If the information matches, a verification code will be sent to the registered email address in order to reset your password.

     

    3) After you enter your verification code, an email containing a temporary password will be sent to your registered email.

     

    4) Check the temporary password email → Log in with the temporary password → Change your password after you successfully log in.

     

    [How to Change Your Password]

     

    Please refer to the [How do I change my Hive password?] FAQ.​ 

  • What is Growth Score?

    Previously, Servant stats were displayed as CP (ATK and DEF).

    However, with the v3.11 update, CP has been changed to Growth Score.

     

    Growth Score takes various information related to the Servant’s power into account, including the Servant’s ATK, DEF, Origin grade, Transcendence level, Awakening level, equipped Gear grades, and enhance levels.​ 

  • How do I change my Hive email?

    You can change your Hive email by following the steps below. 

     

    [How to Change Your Email If You Have Verified Your Email]

     

    1) Tap on Settings

    2) Tap on the Hive button and enter your profile

    3) Tap the gear icon on the right side of your profile → Enter password and tap [Next] 

    4) Tap the [Modify] button on the right side of your email address 

    5) Enter the verification code sent to your current email 

    6) Enter a new email address and then the verification code sent to your new email to complete the process 

     

    [How to Change Your Email If You Have Not Verified Your Email]

     

    1) Tap on Settings

    2) Tap on the Hive button and enter your profile

    3) Tap the gear icon on the right side of your profile → Enter password and tap [Next] 

    4) Tap the [Modify] button on the right side of your email address 

    5) Enter a new email address 

     

    * Your password must include uppercase or lowercase English characters, numbers, and special characters. It also must be longer than 8 letters.

     

    * We recommend that you follow the "email verification" process in order to protect your account and privacy.​ 

  • I created a new Crusade, but it says the “7 Days of Happiness” Event has already been completed and I cannot receive any rewards for it.

    The “7 Days of Happiness” event is available for new Crusades.

    You will be move to the Event page automatically when you create a new Crusade.

     

    However, if you have already created a Crusade then decided to delete the Crusade and create another one, you might not be able to qualify for the event.

    You will still be automatically moved to the Event page in such cases.

     

    Please fill out the required information below and submit your inquiry to Customer Support

     

    <Required Information>

     

    1. Crusade name: 

    2. Your server: 

    3. Other details: 

     

    This process requires separate measures to be taken, so expect delays. 

    Thank you for your patience.​ 

  • How do I recover my lost game data from a guest account?

    We are able to perform a one-time recovery for your lost guest account by linking it to a new Hive account if the information you provide matches the information in our database.

     

    Please create a Hive ID and game account from the device you played your guest account on, fill out the required information below, and submit an inquiry.

     

    <Required Information>

     

    1) Agree to one-time link to Hive account (Y/N):

    2) Guest account game info: 

    (This should include nickname, class, currencies, login date, etc.)

    3) Game info created on the new Hive ID: 

    (This should include nickname, class, currencies, login date, etc.)

    4) Other information: 

    * If you are unable to use the device you played your guest account on, please fill out the following information as well:

    5) Device info:

    (Device model you used previously/phone number) 

    6) Payment info: 

    (Mobile market / iTunes purchase history)

     

    * Please fill out the required information in detail. We will then be able to resolve your issue as soon as possible.​ 

  • Do I have to evolve a Servant to 6★ before I can Transcend them?

    The Transcendence system has been adjusted with the v4.0 update.

    Previously, you were required to evolve a Servant to 6★ and use it as Transcendent material.

    Now you can use a Servant as Transcendence material immediately if it is an identical Servant of an identical element.​ 

  • How do I link to Hive while playing as a guest?

    You may link your guest account data with an existing Hive ID by accessing the settings menu (gear icon) at the top right corner of the main screen and using the account switch feature.

     

    If there is existing data on the Hive account you wish to link with, you may be asked to choose between the old data and new one.

    Please make sure to carefully review level, premium resources, and items in the data before you proceed.​ 

  • Can Origin 3★ Servants do 10 Transcendence?

    Transcendence has been expanded to 10 Transcendence with the update.

    However, the expanded Transcendence is available only to Origin 4★ Servants and higher.

     

    For Origin 3★ Servants and lower, you can only reach a max of 5 Transcendence.​ 

  • How do I reactivate my inactive account?

    If you have not used Hive for a set period of 1 year (not logging into games, not logging into Hive, etc.), 

    your account will automatically become inactive to protect your personal information.

     

    We may help recover your inactive account once you submit an inquiry with the following pieces of information:

     

     

    <Required Information>

     

    1) Hive ID

    2) Email address

    3) Game name

    4) Game information

    - Character nickname, currencies owned, level, server, etc.

    5) Account registration info

    - Date of birth, contact info, country, etc.

    6) Purchase history

    - First and last purchase history 

    7) Device info

    - For example: iPhone 6, Galaxy Note 8, LG G7, etc.

    8) Agree to log in to your account (O/X)

    9) Agree to Hive Terms of Service (O/X)

    10) Agree to GAMEVIL/COM2US Privacy Policy (O/X)

     

    [How to Submit Inquiry Using Hive Homepage]

     

    1) Go to Contact Us (https://customer.withhive.com/ask)

    2) Enter your information and inquiry as a non-member and tap [Submit]​ 

  • What are the Purifying Grounds?

    The Purifying Grounds is a mode that allows you to acquire Shards of all of the Servants in Heir of Light.

    There are 4 areas in the Purifying Grounds. You can Purify Servants here to get Shards from them. 

    Purification will be done in the background, so you can play other content within the game or even leave the game altogether while it is being completed.

     

    ※ Additional Details

    The first area of the Purifying Grounds has been unlocked for free. The rest of the Purifying Grounds can be unlocked using Karats, Mileage Points, and All-in-One Packs.

    There are conditions regarding which Servants can be Purified for each area.

    Please refer to the official forum for details.

    https://moot.us/lounges/178/boards/794/posts/2820191/notice-4-0-update-patch-note​ 

  • How do I withdraw from my Hive account?
    You may withdraw from your Hive account by following the steps below:
     
    [How to Withdraw from Your Hive Account]

    Open MLB PI 2020 → Main Menu → Tap on gear icon (lower left) → Normal → Tap on [Hive] → Tap on gear icon (lower right of profile picture) → Enter your password → Tap Delete Account at the bottom
     
    * IMPORTANT
    1. When you delete your Hive account, all games linked to that account will also be deleted.
    Once you delete your account, there will be a 14-day waiting period. You can sign up for a new Hive account after 14 days.
    You can undo deletion of your account during the waiting period, but you cannot delete your Hive account immediately.
     
    [Canceling Withdrawal]

    You may cancel your account withdrawal within 14 days of the date you requested it.
    We are able to assist you if you fill out the information below and send us a 1:1 inquiry.

    <Required Information>
    1) Hive ID: 
    2) E-mail address: 
    3) Game title: 
    4) Game info: 
    - Character nickname, owned currency, level, server, etc.
    5) Account registration information: 
    - Date of birth, contact info, country, etc.
    6) Purchase history: 
    - First and last purchase history 
    7) Smartphone information: ​
  • I made a purchase but did not receive my items! (Google)

    In case you haven't received your items after purchasing them, please try closing your game completely then logging in again or try re-visiting the Shop.

     

    If you still did not receive your items, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask).

     

    <Required Information>

     

    Market: Google

    Payment account info: Gmail address

    Payment date:

    Purchased item(s):

    Payment amount:

    Account info: User name

    Request: (Issue items/refund)

     

    How to Check Your User Name

    - Open the game → Tap Settings in the lower left corner

     

    How to Check Your Google Account

    - Go to Google Play Store → Tap the ≡ icon on top left corner → Check your Gmail address below your name

     

    * Please understand that there may be a delay in issuing your items that were not sent out after purchase.​​ 

  • I made a purchase but did not receive my items! (Apple)

    In case you haven't received your items after purchasing them, please try closing your game completely then logging in again or try re-visiting the Shop.

     

    If you still did not receive your items, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask).

     

    <Required Information>

     

    Market: App Store

    Payment date:

    Purchased item: 

    Payment amount:

    Account info: User name

    Request: (Issue items/refund)

    Purchase receipt: Please attach a screenshot that clearly shows your purchase history in App Store. (Required)

    (Your purchase receipt must include: product name, date, price, and Order ID.)

     

    How to Check Your User Name

    - Open the game → Tap Settings in the lower left corner

     

    How to Check App Store Purchase History

    1) Mobile: App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All

     

    * Please understand that there may be a delay in issuing your items that were not sent out after purchase.​​ 

  • I want to cancel my payment. (Google)

    If you wish to cancel your payment, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask).

     

    <Required Information>

     

    Market: Google

    Payment account info: Gmail address and Google Order ID

    Payment date:

    Payment amount:

    Account info: User name

    Request: Payment cancellation

     

    How to Check Your User Name

    - Open the game → Tap Settings in the lower left corner

     

    How to Check Your Google Account

    - Go to Google Play Store → Tap the ≡ icon on top left corner → Check your Gmail address below your name

     

    * You must submit your inquiry within 7 days of your purchase and are only eligible if you have not used the purchased item(s).​ 

  • I want to cancel my payment. (Apple)

    If you wish to cancel your payment, please fill out the required information below and submit your inquiry to Customer Support (https://customer.withhive.com/ask).

     

    <Required Information>

     

    Market: App Store

    Payment date:

    Purchased item: 

    Payment amount:

    Account info: User name

    Request: (Issue items/refund)

    Purchase receipt: Please attach a screenshot that clearly shows your purchase history in App Store. (Required)

    (Your purchase receipt must include: product name, date, price, and Order ID.)

     

    * How to check your user name

    - Open the game → Tap Settings in the lower left corner

     

    How to check App Store purchase history

    1) Mobile: App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All

     

    * Although App Store is responsible for handling payment cancellation, we are responsible for retrieving unused items first.

    * For final purchase cancellation and refund process, please contact App Store directly for more information.​ 

  • I got charged an extra dollar.

    This is a temporary authorization to confirm that the payment method you registered with the market is valid upon initial payment.

     

    No actual charge will be made, as this amount will be automatically refunded after a certain period of time.​ 

  • My payment keeps failing.

    Unfortunately, we are unable to look into the details of failed payments, as payments are processed through the market you use such as the App Store or the Google Play Store.

     

    We recommend that you please refer to the appropriate steps below when this happens:

     

    1. Error occurred in market account settings → Contact the market

    2. Error occurred during payment to mobile network provider → Contact the mobile network provider

     

    * Please also make sure that you haven't exceeded your credit limit.

    For more information on credit limit, please contact your credit card provider or mobile network provider.​​ 

  • Where can I view my purchase history?

    Please refer to the steps below to view your purchase history for each market:

     

    [Google Play Store]

    1) Mobile: Go to Google Play Store → Tap the ≡ icon on the top left corner → Account → Purchase History

    2) PC: Go to Google Payment Center (https://payments.google.com/) → Log in using the account you've made a purchase with → View Purchases → Click the relevant transaction

     

    [App Store]

    1) Mobile: Go to App Store → Tap the profile icon on the top right corner → Tap your Account → Purchase History → Total Billed

    2) PC: Log in to your iTunes account → Click Account at the top of the screen → Click View My Account → Purchase History → See All​ 

  • I want to prevent unwanted purchases. (Google)

    Please refer to the appropriate steps below to prevent accidental or unauthorized purchases:

     

    [How to Set Google Play Payment Password]

    Tap the ≡ icon on the top left corner → Settings → Require authentication for purchases → Select "For all purchases through Google Play on this device" and set your password

     

    * This feature is only available on Google Play.

    Please refer to each mobile network provider's website for their own configurations.​ 

  • The price of the item is different from the actual charge.

    Paid items in MLB PI 2020 are sold according to App Store and Google Play policies.

     

    As they are foreign market services, the actual price is charged based on the dollar or each country's currency.

     

    Please understand that prices may be different as currencies are affected by exchange rate, and final prices are charged according to the exchange rate at the time of purchase.

     

    For more information, please contact the market, financial service, or mobile network provider you are using.​ 

  • How do I get Player Pieces?

    You can get Player Pieces from Season Mode and Live Battle Mode rewards.

    There are specific events where you can earn Player Pieces. Please refer to the official forum for event details.​ 

  • If I change my Team, will my players be reset?

    If you use the Team Break Ticket and change your Team, your currently owned players will not be reset. 

  • How do I claim the Returning User Bonus?

    To become a Returning User, you need to login after 30 days of not logging in and not playing.

    Returning User Missions and Login Rewards will continue for 30 days.​ 

  • How do I exchange my items at Item Exchange?

    Available exchanges will be marked in sky blue.

    You can also view the required items for the exchange on the right side of the item you want.​ 

  • I registered the wrong player for Team Badge by mistake.

    Unfortunately it is not possible to cancel the registration of your player from Team Badge crafting.

    When you register a player for Team Badge crafting, a message pops up to inform you that you cannot cancel registration of the player.​ 

  • I sold my player to FA Market by mistake.

    If you have sold your player to FA Market, you can get back your player only after 24 hours have passed since the date of sale. 

     

    However, if the player has been purchased by another within those 24 hours, the player cannot be returned to you.​ 

  • I want to change my country (flag).

    You can select your country (flag) when you first create your Team.

    Once selected, it cannot be changed.​ 

  • I can’t complete the gift-sending quest.

    If you’re having trouble completing the gift-sending quest, 

    please fill out the required information below and submit your inquiry to Customer Support.

     

    <Required Information>

     

    1. User name 

    2. Date occurred​ 

  • I could not recover my player’s stats after failing Boost.

    If you are unable to recover your player’s stats after failing Boost, we are able to recover your stats once per account. 

    Please fill out the required information below and submit your inquiry to Customer Support.

     

    <Required Information>

     

    1. User name 

    2. Player in question/grade/year: 

    3. Agree to the following Terms and Conditions: (Yes/No)

     

    ※ Terms and Conditions ※

    * Recovering a player’s stats is available only once per account.

    * If you do not submit your agreement regarding the terms and conditions, the recovery will be delayed. 

    * Diamonds will be used to recover your player’s stats. Please check the number of Diamonds you have before the recovery.

    * If you end up recovering your player’s stats by yourself, we cannot assist you any further.

    * Recovery is possible only if you submit a ticket requesting recovery within 7 days of the incident.

    * Recovery will be done during scheduled maintenance.​ 

  • What are the minimum system requirements for MLB PI 2020?

    The minimum system requirements for MLB PI 2020 are as follows:

     

    [Minimum System Requirements]

    Android: API Level 18 (Android 4.3 Jelly Bean)

    iOS: 8.0

     

    [Graphics - High]

    CPU: Dual Core 2.0 GHz or higher

    RAM: 2 GB or higher

     

    [Graphics - Medium]

    CPU: Dual Core 1.0 GHz or higher

    RAM: 1.5 GB or higher

     

    [Graphics - Low]

    CPU: Single Core 1.5 GHz or higher

    RAM: 1 GB or higher​ 

  • How do I trade players?

    You can trade players in the [Management] → [Trade] tab. 

    You will receive a different number of proposals based on the number of players you select.​ 

  • How long will my Mailbox save items I received?

    The items you purchased will be saved forever. 

    The items you received through gameplay will be saved for 7 days.​ 

  • Am I playing against users in real time in Turn Battle Mode?

    You are playing against MLB PI 2020 users in Turn Battle Mode, but not in real time.

     

    As you’re not playing in real time, you are able to play multiple games at the same time in Turn Battle Mode.​ 

  • I used my Diamonds by mistake.

    If you used your Diamonds to purchase item(s) by mistake and did not use the purchased item(s), the Diamonds can be refunded.

    Please answer the questions below and contact Customer Support. We will be happy to help you.

     

    <Required Information>

     

    1. User name:

    2. Purchased item name/amount: 

    3. Purchase date: 

     

    ※ Terms and Conditions ※

    * Items that are instantly used or opened cannot be refunded.​ 

  • I deleted my item by mistake. Can you restore it?

    Accidentally deleted items can be restored.

    Please fill out the required information below and submit your inquiry to Customer Support.

     

    <Required Information>

     

    1. User name:

    2. Name of deleted item:

    3. Date deleted:

    4. Agree to the following terms and conditions: (Yes/No)

     

    ※ Terms and Conditions ※

    * Normal items can be recovered once a year and purchased items can be recovered once a month.

    * Refund is possible only if you submit a ticket requesting refund within 7 days of the incident.

    * If you do not confirm that you agree, the process will be delayed.​ 

  • I released my player by mistake.

    You can recover an accidentally-released player only once per account. 

    Please fill out the required information below and submit your inquiry to Customer Support.

     

    <Required Information>

     

    1. User name:

    2. Released player name / grade / year: 

    3. Agree to the following (1 restoration is available per account): (Yes / No)

     

    ※ Warning ※

    * Restoring a released player is available only once per account.

    * Restoring is possible only if you submit a ticket within 7 days of the incident.

    * If you do submit an agreement, the process will be delayed.​ 

  • I made a trade by mistake.

    If you’ve made a trade by mistake, the trade can be reverted once per account.

    Please fill out the required information below and submit your inquiry to Customer Support.

     

    <Required Information>

     

    1. User name: 

    2. Name of traded player/coach/manager: 

    3. Trade date: 

    4. Agree to the following (1 restoration is available per account: (Yes/No)

     

    ※ Warning ※

    * Restoring trade is available only once per account.

    * Restoring is possible only if you submit a ticket within 7 days of the incident.

    * If you do not confirm that you agree, the process will be delayed.​ 

  • I can’t see the Equipment I own.

    If you own more than 500 pieces of Equipment, it might be difficult to locate the one you are looking for.

    Please use up your Equipment by deleting, combining, and equipping it.

     

    If you have less than 500 pieces of Equipment and cannot find the one you are looking for, please write out the name of the item that disappeared, the date of the occurrence, then contact Customer Support.​ 

  • Can I select which innings I play for Live Battle?

    Innings cannot be selected for both Simulation and Action Play in Live Battle. 

    If you want to enjoy a full count 9 innings game, please play an exhibition game with your friends.​ 

  • My Mileage disappeared!

    As of the March 8th, 2019 update, Mileage Points have been deleted.

    The Mileage Points you had were converted into Diamonds at a 1/10 ratio. 

     

    * For example

    1) If you had 10,000 Mileage, you would receive 1,000 Diamonds 

    2) If you had 10,002 Mileage, you would receive 1,001 Diamonds

    Ones place will be rounded up during conversion.​ 

  • I can’t register my player in FA Market.

    1. Check if the player is in the roster.

    2. Check that player has not been locked.

     

    Make sure to check the above when you cannot register players in the FA Market.​ 

  • How do I receive Login Rewards?

    There are 3 types of Login Rewards in MLB PI 2020.

     

    1. Regular Login - For 28 days, you receive items for logging in (Login reward schedule changes every first day of the month)

    2. Total Login - You receive items for logging in. No designated period assigned.

    3. Consecutive Login - You receive items for logging in every day. (When you do not log in for 1 day, the login records are reset)

     

    * Special Login Rewards exist for new and returning users. These Login Rewards last for 14 days. (The 14-day Login Rewards will be available for a total of 30 days)

     

    ※ Warning ※

    1. Login Rewards are claimed when you tap on the Check button, located at the top of the main screen.

    2. Total / Consecutive Login Rewards are claimed when you tap on the Total / Consecutive Login button at the top of the screen, on the right side of the Regular Login tab.​ 

  • How do I use FA Recruit Tickets?

    FA Recruit Ticket allows you to acquire players regardless of players that are available from the FA Market.

     

    * FA Recruit Tickets can be purchased at the Shop.

    * You can only claim +1 players from FA Recruit Tickets.​ 

  • What is Player Rank Up?

    Player Rank Up allows you to boost a player’s stats after they have reached +10.

     

    Example:

    +10 player ▶ ★1 ▶ ★2 ▶ ★3​ 

  • What is Synergy Color?

    There are 4 types of Synergy Colors shared among managers, coaches, and players. 

    The colors are red, blue, green, and yellow.

     

    * A Synergy Color is randomly assigned to a card when you first acquire it.

    You receive additional effects when your Synergy Colors match.​ 

  • How come the OVR of my roster players are decreased for seasons or battles?

    The OVRs may not appear identical to your roster for several reasons.

     

    1. Pitcher OVRs are affected by Condition and Stamina. 

    Batter OVRs are affected by Condition.

     

    ① How to Get Condition and Stamina Booster 

    Visit [Shop] → [Item] → [Consumables] and purchase Condition Booster (5 Diamonds) and Stamina Booster (5 Diamonds).

     

    ② How to Use Condition and Stamina Booster

    Visit [Play Mode] → [2020 Live Season] → Tap on the blue square icon next to the Roster dropdown menu on the bottom right side → Tap on the player you want → 

    Tap on “Increase Condition” and/or “Recover Stamina” to use a Condition Booster / Stamina Booster.

     

    2. If a pitcher plays for a position that is not his main position, the pitcher’s OVR will greatly decrease.​ 

  • How do I change Team Name?

    Unfortunately, Team Names cannot be changed once a team has been created. 

  • I used my VIP Points by mistake.

    If you used your VIP Points by mistake, they can be refunded.

    Please fill out the required information below and submit your inquiry to Customer Support.

     

    <Required Information>

     

    1. User name:

    2. Purchased item name: 

    3. Did you use the purchased item? 

    4. Agree to the following terms and conditions: (Yes/No)

     

    ※ Terms and Conditions ※

    * Refund is available only once per account.

    * Refund is possible only if you submit a ticket within 7 days of the incident.

    * It is not possible to refund items that are used immediately upon purchase.

    * If you do not confirm that you agree, the process will be delayed.​ 

  • I used my player as Boost material by mistake. Can you restore it?

    We’re very sorry to hear that.

    Unfortunately, players that have been used as Boost material cannot be restored.​ 

  • What are SE PRIME LEGEND players?

    SE PRIME LEGEND players are the players who made it to the MLB Hall of Fame.

    They have the advantage of receiving the effects of all Team Badges.

    * SE PRIME LEGEND players cannot be traded in the FA Market.

     

    Also, there’s a limit to the number of SE PRIME LEGEND players you can have on each roster.

    You can have up to 2 SE PRIME LEGEND pitchers and 4 SE PRIME LEGEND hitters per roster.​ 

  • How do I use my DH?

    MLB is made up of 2 leagues - National League (NL) and American League (AL). 

    Each league has its own teams.

     

    DH can only be used in the AL, so you will have to create a team in the AL in order to use it.​ 

  • Please restore my players that was used to craft a Legend Player.

    Unfortunately, we cannot help you restore your player if it was used to craft a Legend player. 

  • I want to unequip the Equipment I have on right now.

    Follow the steps below to unequip your Equipment:

     

    Tap on Management → Manage Equipment → Select the player whose Equipment you want to unequip → Tap on the diamond-shaped Equip button

    → Select the Equipment you want to unequip → Tap on the blue bar that says “Unequip Selected Equipment”

     

    ※ Warning

    The cost of unequipping will vary depending on the grade of the Equipment.​ 

  • I want to start fresh. How do I reset this game?

    Unfortunately, MLB PI 2020 accounts cannot be reset.

    If you wish to start over, please create a new Hive account in the login screen and start a new game.​ 

  • What are SE Potential Players?

    SE Potential Players are composed of players that showed great potential and performed very well during their rookie season.

    As a result, the OVR of these players will greatly increase when boosted.

     

    Example:

    For OVR 85 Potential players, they can reach a max OVR of 116.​ 

  • How do I craft My Players?

    My Player allows you to create player cards that you want.

    Please follow the steps outlined below to create My Players.

     

    [My Player Creation]

     

    -------------------------------------------------------

     

    Craft Player → My Player Creation → Select a free slot → Enter basic information → Tap on the tab with the bat and glove icon 

    → Select desired position → Tap on the tab with the person icon → Select desired appearance → Tap on Craft Player button

     

    -------------------------------------------------------​ 

  • How do I boost My Players?

    Play Points are required to boost My Players.

    Play Points can be obtained through Live Season Action Play and Live Battle or purchased from the Shop. 

    Please follow the steps outlined below to boost your player.

     

    [My Player Creation]

     

    -------------------------------------------------------

     

    Craft Player → My Player Creation → Select the player you want to boost → Select the stat you want to boost → Tap on Boost Players button

     

    -------------------------------------------------------​ 

  • Can I Get a Refund for a Wrong Purchase?

    Hello, Seer!

     

    If you regret a purchase or made a mistake after buying an item and wish to request a refund, please feel free to contact our customer service center. We will process any refund requests that meet the refund criteria. To contact the customer service center, please follow these steps:

     

    1. Click the hexagonal menu button in the bottom left corner of the game lobby.

    2.  Click 【Settings】→ Tap 【Account】 → Tap 【Customer Support】 button. 

    3. The system will automatically take you to the main page of the customer service center.

    4. Please provide as much detailed information as possible, including the CS code, order number, purchase date, item name, and a screenshot of the order.

     

    Sincerely,

    The Black Beacon Operations Team​ 

  • What are the refund conditions

    Hello, Seer!

     

    If you would like to request a refund, please refer to the following refund conditions and process:

     

    ■ Refund Conditions:

     

    -It must be within 7 days from the date of purchase.

    -Any items or products obtained through non-official channels cannot be used.

    -There must be no evidence of refund behavior that violates the operating policies in your account.

     

    ■ Refund Process:

     

    1. Within 7 days of purchase, for unclaimed/unused content, after our inquiry confirms that the payment is related to us.

    2. The customer service center will assist you in determining whether it is an unclaimed/unused product.

    3. If you meet the above refund conditions, please consult the customer service center. If using the Google Play Store, refer to the Google Play Store Refund FAQs

     

    ※For detailed information regarding the refund, please refer to the guidance provided by our Customer Service Center.

    ※Please be reminded that if you request a refund directly from the platform, it may result in login restrictions due to a violation of the refund policy.

     

    We hope this reply helps, thank you.

     

    Best regards,

    The Black Beacon Operations Team"​ 

  • I have successfully made a payment, but did not receive the product.

    Hello, Seer!

     

    If you have successfully made a payment but have not received your product, please don't worry. Kindly follow these steps to troubleshoot the issue:

     

    First, click on the 【Mail】 button in the bottom left corner of the game lobby.

    Check if the purchased product is in your Mail.

    If the product is there, simply click 【Claim】.

     

    If you do not see the product, please exit and follow the steps below to contact customer service for assistance:

     

    Click the hexagonal menu button in the bottom left corner of the game lobby.

    Click 【Settings】→ Tap 【Account】 → Tap 【Customer Support】 button. 

    The system will automatically take you to the customer service main page.

     

    *Please note that if the product you purchased is a Costume, it will be automatically added to your character's wardrobe.

     

    Best regards,

    The Black Beacon Operations Team​ 

  • Is there a web-based top-up option?

    Hello, Seer!

     

    If you want to top up through the website, we offer MyCard as a payment option.

     

    For detailed information, please visit our official website

     

    We hope this reply helps. Thank you.

     

    Best regards,

    The Black Beacon Operations Team"​ 

  • Why is my account blocked (violation of refund policy)

    Dear Seer,

     

    If you maliciously request a refund for items purchased in the game through your payment platform, it may result in your account being blocked according to our operational policies.

     

    Therefore, when you enter the game, a temporary ban notification will display the amount you refunded and need to repay.

    You must clear the repayment amount in order to log into the game normally. Once repayment is completed, no additional products will be provided; it will only be a repayment action.

     

    We hope this reply helps. Thank you.

     

    Sincerely,

    The Black Beacon Operations Team​